Hyatt Place Chicago/River North

Was a great stay

Last minute hotel change, they were able to accommodate and were very nice about it. Short stay, but I wish I’d elected to stay here my entire trip.

Valet parking very helpful

I get this hotel with 10 out of 10. It was very clean. I love how the key card only let you go to your actual floor. This hotel is definitely near everything. Me and my mother-in-law walked almost everywhere this trip, except for when we went to the Navy pier. We caught a Uber to the Navy pier which was cheap and then we got on the electric bikes to get back to our room. It was such a fun experience. The breakfast was also included. I’m not really a breakfast person, but I will get their breakfast eight out of 10. Overall, the hotel is perfect. We walk to Alice in the Wonderland to do our custom hats we were able to walk to the Starbucks refinery. And if you’re into soulful go to soul vibes, which is also in walking distance from the hotel, their food is really good. We even took the train from the airport in the walk from the train station to our room with wasn’t long at all. There’s also a CVS around the corner. I think I pretty much summed up everything.

The room was great. The staff were very nice and helpful with local recommendations and any items we needed help with. Would definitely stay again.

Paying separately for parking is not included

Hotel was clean overall. Staff was friendly and informative. Close to many bars and restraunts downtown.

I loved the room with the city view it was beautiful at night with the city lights .

Breakfast and cleanliness Nothing

Pleasant

Great hotel location and close to many places to see. Delicious warm breakfast provided.

The staff was friendly and eager to help. Breakfast was wonderful and it was a good location to get around town.

Staff is amazing from receptionist, to waitress and manager. But the cleaning was poor as far as bathroom wise, sleep sofa mattress was also pretty bad to the point that my hips remained hurts. It is in front of the fire stations so, watch for it, also the emergency light keep flashing in your face if you sleep in the couch, it should have better place to put the light. Location is good and again, amazing staff

Poor

Staff were friendly and helpful. Couldn’t have been better. Rooms were clean and spacious. Would definitely stay here again.

Property was clean and the guest service was very helpful.

The location The parking and the room

The parking and the room

El personal muy atento y amable, era el fin de semana de memorial day y lógicamente no hubo posibilidad de early check in, pero el trato fue muy bueno, nos permitieron desayunar en el buffet y guardar nuestro equipaje para poder comenzar a disfrutar la ciudad, lo recomiendo buena relación calidad precio 5 personas duermen perfectamente en una habitación, lo recomiendo y regresaria 100%

The room was very clean. I did hear noise (sirens and honking horns), but that is expected in a busy city. The hotel did provide ear plugs for noise. The room was comfortable and the thermostat was easy to adjust when I got too cold or warm. I ate breakfast one morning and it was a nice spread. I love how the attached restaurant served breakfast and then turned into a restaurant in the afternoon/evening. Biggest plus for me was the hotel holding my luggage while I went to sight see before my flight.

Exceptional

Very nice stay! No microwave in our room unfortunately, but the breakfast was great along with the helpfulness of all the staff!

Rooms were clean and comfy. Check in was the only problem . I was delayed in arriving. My travel partner was hours ahead of me. Her name was not on the reservation. Hotels.com does not allow changes in the names on the reservation. It was extremely frustrating because I attempted multiple times and multiple ways to reach Hotels.com. Chat bots, emails , phone calls were all unsuccessful ways in reaching Hotels.com. I wasted hours with my futile attempts! While I highly recommend the Hyatt, Hotels.com created a huge and needless headache! It has convinced me to never book through Hotels.com again!

Everything was great.

Very good

The breakfast was great! Good location! Good sized room! Nice shampoo/conditioner/bodywash! Quiet too! Good for a quick central stay in Chicago!

Great location. Close to excellent restaurants and public transportation Noisy neighbors kept us up until past midnight. Our room overlooked a noisy back alley . Major fire station on Illinois St with frequent alarms

Everything was great

Great location. Close to excellent restaurants and public transportation Noisy neighbors kept us up until past midnight. Our room overlooked a noisy back alley . Major fire station on Illinois St with frequent alarms

Exceptional

The staff were so helpful in giving us directions to various attractions. Our room had a beautiful view of the city and the breakfast that was complimentary had many choices. It was a little too far from the train stop had to walk 10 or more blocks with luggage.

Great breakfast, clean room, friendly staff, great location. Do not put two bottles there which is not free, charge $5 each with small notification, it is stupid and cheating, who decide this should be fired from your team, poor leadership.

Do not put two bottles there which is not free, charge $5 each with small notification, it is stupid and cheating, who decide this should be fired from your team, poor leadership.

The staff were so helpful in giving us directions to various attractions. Our room had a beautiful view of the city and the breakfast that was complimentary had many choices. It was a little too far from the train stop had to walk 10 or more blocks with luggage.

Everything was good and clean. Service was friendly.

Exceptional

Very good

Very good

breakfast, location, and room small lobby

Staff who checked us in was so kind and provided excellent information and service. She was amazing!!!! Nothing

breakfast, location, and room small lobby

Staff who checked us in was so kind and provided excellent information and service. She was amazing!!!! Nothing

Breakfast was ok but the staff were phenomenal!

Great hotel in great location with helpful staff

The room is very good, and the staff at the front desk is really friendly and helpful. A very nice hotel!

Great breakfast. Centrally located with good accessibility. Well maintained property. If check-in time had been around noon it would have deserved a perfect 5 star rating 🙂

Breakfast was amazing

Very good

Loved staying here! Great location!

We arrived around 10 pm to be told they had some difficulties and our room was NOT currently available. Appreciate the staff that arranged for us to stay at a sister property, next door.

Great hotel! Really fabulous staff

Location, very good breakfast lots of varieties.

Breakfast was great, nice added bonus

The location was great. Easy walking distance to multiple restaurants and breakfast at the Hotel was excellent.

The shower had to adjust

Friendly staff The shower had to adjust

Very good

Yes, the room was comfortable and the breakfast was good.

Very good

Good location

Good location

Great location. The breakfast was amazing! Lots of great choices. The staff were very friendly and helpful. I would definitely stay here again.

Very pleasant and friendly staff. The hotel is clean and has nice amenities. The complimentary breakfast buffet had great choices and was very tasty. Great location.

Great city view, loved watching the city at night. Rooms were clean and very comfortable beds. The breakfast was the best and was always greeted in the morning by the lovely staff!

Great location to every thing No answer

Room with a sofa bed and two queens was roomy and comfortably accommodated 5 adults. The breakfast was good and staff was very friendly. Location was very close to the River walk too. Nothing, perfect for a long weekend.

Room with a sofa bed and two queens was roomy and comfortably accommodated 5 adults. The breakfast was good and staff was very friendly. Location was very close to the River walk too. Nothing, perfect for a long weekend.

Great location to every thing No answer

No complaints. Enjoyed our stay

Overall a great experience. During check in they didn’t have my reservation which I did a week in advance and I had to sleep at a different hotel for the night. Very frustrating but they were able to upgrade me to a better room for free.

location was great, breakfast was good, room was space, the only thing was fore station was right across street. siren sound during sleep

Staff even presented my son with a little goodie bag for his birthday.

Staff even presented my son with a little goodie bag for his birthday.

Clean, quiet, comfortable room. We slept well. Our stay was perfect.

Great location - walking distance to attractions

Breakfast was terrible. Paper plates, plastic cups, even the scrambled eggs tasted plastic

The only thing we liked was the location - Everything, from the beds, to the hygiene, the HVAC needs to be addressed, the property needs to be better maintained overall. It is not a housekeeping issue, it is a hotel management issue.

The only thing we liked was the location - Everything, from the beds, to the hygiene, the HVAC needs to be addressed, the property needs to be better maintained overall. It is not a housekeeping issue, it is a hotel management issue.

Everything good

The bed was great! Breakfast was good. Staff nice. View wonderful! Bathroom shower area needs scrubbing & bathroom spray is a must since you have no fan!

The bed was great! Breakfast was good. Staff nice. View wonderful! Bathroom shower area needs scrubbing & bathroom spray is a must since you have no fan!

The carpet in our was wet either from cleaning, previous guests or refrigeration.

Breakfast was great and valet parking was a huge plus!

Great location, very helpful personnel and a good restaurant in the same premise. They all make my stay very pleasant.

Had to skip breakfast

Very good

nice hotel with roomy room, ours had 2 queens and a separted couch and coffee table area

Central location, great breakfast, Ema is delicious and all the staff seemed to go above and beyond; always a smile and asking what they can do for me! It was further than I thought from River; I’m not used to all the walking but it was good for me. No complaints about the property.

Super clean, one of best hotel breakfasts I’ve had, quiet, clean, great location.

Very nice setting for free breakfast

This property had a very modern vibe with a great Mediterranean restaurant that doubled as a breakfast buffet in the mornings. Excellent overall!

Beautiful Na

Perfect

The hotel was great and the staff was very helpful! Perfectly located where you can walk to several delicious places to eat! Would stay here again.

Excellent staff, good location

Clean room, friendly staff, $60 a night self parking, breakfast included. We had a nice stay!

Breakfast menu was nice and everything went smoothly, no complaints at all!

Yes

Overall the stay was nice. The staff was amazing! Maria in the breakfast bar was very helpful (all staff was). Just wish the breakfast bar area was bigger/roomier as it gets crowded and tight pretty quick! But the food selection was great. My room was nice, and in a great area of downtown of walking distance. Only downside there is no pool, but other than that 10/10 stay

Free breakfast was a nice treat. Balanced and with several options. Everyone seemed to enjoy it. Restaurant was packed during lunch and dinner. Great food and entertainment. Room was comfortable and property illuminated.

The location and staff

N/a

I stay here in Chicago and wanted a small get away D’Angelo accommodated me with such great service at the desk. Extremely helpful and nice , ( heyyy friend ) :) thank you also to all the staff for everything I will be back.

Clean space, solid breakfast, and the staff was very knowledgeable.

Great

Great!

No

Clean room. Noisy with fire station across street but the hotel provides ear plugs and a sound machine. Breakfast was busy.

good

Clean room| wonderful staff| great breakfast

Clean rooms with great views and an amazing hot fresh breakfast!

My overall experience was really good. I stayed for four days, and housekeeping made sure to take out my trash daily and keep my room clean with my bed made. The front desk staff was very friendly, and the breakfast had a great variety. I would definitely recommend this place to others!

The continental breakfast was the nicest continental breakfast I've ever had! The room was great! The bathroom was updated & clean. I appreciated the white noise machine to help with the siren noise from the nearby fire station. Aside from the noise outside, the room was quiet. I did not hear noise from neighboring rooms & little noise from the hallway. Staff were abundant, responsive, courteous, & helpful. The location was great! Close proximity to public transit & the neighborhood was quite nice, with many great restaurants. The mattress on the foldout sofa was a little on the thin side but suitable. There were only sheets & a thin cotton blanket for the foldout. We had to request an additional blanket. There was a broken drawer at the bottom of the chest of drawers.

He also brought extra bedding. Everything was clean and smelled good.

The rooms were surprisingly quiet. Breakfast was exceptional.

Hyatt stands out as the better choice compared to the neighboring Fairfield. They offer a complimentary breakfast with a wide variety of options, convenient valet service, daily housekeeping, and an overall higher-quality experience in every aspect.

Great place to stay with a family.

I Loved everything about it 10/10

From the moment you walk in the lobby you are greeted with friendly front desk staff and then move on to a clean spacious room.

Breakfast was really good. They had either waffles or pancakes, they switched everyday. They also switch the breakfast meat everyday which was nice. They had the option of hot iced coffee which I think was a nice touch. The staff was extremely friendly and helpful. The hotel location is perfect in my opinion.

Staff was fast and helpful, nice location.

Comfy beds . Good breakfast with slightly different options each day . Close to fire department but noise did or other us. All good

The location of this property is perfect for some fun in downtown Chicago. Clean, well maintained and very helpful staff. We enjoyed our stay and plan to return for another weekend in Downtown Chicago.

Hotel was very nice, clean, warm welcome atmosphere. Breakfast was amazing! Fresh with a large variety of food options.

Central Staff attention

great breakfast and stay super friendly

Clean room. Plenty food to choose from for breakfast. Staff super helpful. Perfect for young and old.

The property only looks good on the first floor. Our room was very old and out dated. The tv barely worked. We had to get maintenance to fix the bathroom door on the first day. The tub and shower didnt work, they would both turn on no matter what. Parking was a joke. 75$ a night for valet but it takes them 30+ minutes to bring you your car. I waited almost an hour on check out day and almost missed my flight.

Central location, good breakfast, clean

The front desk staff were amazing,Very patient,attentive and very kind.

I loved it so much. Staff was amazing , food was amazing , environment overall wonderful. !

The room was cleaned every day and the cleaning staff was respectful of belongings. They also offered water bottles for the duration of our stay for signing up for the rewards program (free) which was very nice. Breakfast was excellent and exceeded my expectations for a hotel breakfast. The staff kept tables clean and food stocked, were kind, helpful, and curtious. Get there early to avoid lines. There is one thing I will mention and it's for light sleepers: there is a firestation across the street that stays very busy night and day. There will be loud sirens, and yes, you can hear them clearly even on the 12th floor. The hotel graciously provides ear plugs (which worked great) and also a white noise machine. I am typically a light sleeper when it comes to this type of thing, but with the ear plugs and blackout curtains, I slept just fine.

Breakfast was basic but edible. Staff amazing and accommodating. Great location for everything

All good. We will book again…family like it

All great.

One of the buttons on the elevator didn’t work

Overall very nice place, enjoyed our stay!

Very clean room and the staff was very friendly and helpful!

Breakfast is just above par.. special mention to the housekeeping staff for their excellent service.. ,

Yes nice and friendly

This property was in a wonderful location. We used the gym in the morning and it was great! Breakfast was awesome! The hotel cleanliness was very good.

Great location

Great location and services. It would be better if it provided microwave for the guests.

I needed to wash so having a laundry facility was great and breakfast was great me and my party enjoyed the hotel overall will stay again it was located perfectly also

Great breakfast and gym. Kind & welcoming staff. Good location. Will stay again.

Amazing time

The room was spacious and breakfast was good.

Great place to stay in a great area. D’Angelo was amazing.

Exceptionally helpful and friendly staff. Clean and trendy facility.

Everything was great! Your staff is INCREDIBLE!!

Everything was clean, the staff was so nice, and the breakfast was amazing.

Porém, o café da manhã encerra 9h. E exatamente às 9h começam a retirar absolutamente tudo, ainda que as pessoas estejam comendo. Achei desrespeitoso com os hóspedes que já estavam no ambiente.

Clean room, new towels everyday.

They very accommodating, after a long flight they let us check in early and access the room right away. Clean and spacious.

Great location. Walkable to many landmarks. Nice continental breakfast with good food and beverage variety.

I’ve stayed here several times, but this is my first time booking with a third party site. I suspect I was put in an awful room because of this. The street noise was near unbearable. Loud children were scream-playing in nearby rooms late into the night, like after 1am…the walls were like paper. They did provide ear plugs, but unfortunately, it did not help. At check-in, I asked the front desk person to put me in a room with a tub, which I was told they could accommodate for an upgrade fee. He said he’d check, then just ignored my request and put me in the originally assigned room. The breakfast here is truly exceptional, but unfortunately, this will be my last stay here. There are many alternative properties close by that are far more comfortable for the same price. The price I paid on hotels.com was no different than the direct booking- I just wanted to collect the points. But if I’m placed in an awful room, with $5 water, it’s definitely not worth it.

Nice hotel for a quick one night stay. I liked the option of self parking, just a block away was easy. Included breakfast had lots of options.

Perfecr

Room was clean breakfast was excellent in a beautiful restaurant

Amazing location. Clean rooms. Amazing breakfast but the most important incredible front desk service.

I checked in just before midnight and immediately noticed hair on the pillows and sheets, a spill with buildup behind the bed it, and just clearly hadn’t been cleaned properly. Someone came up to change the sheets, but the room still didn’t feel clean. I checked out around 9 a.m. the next morning and didn’t stay the second night of my reservation. Management apologized and said it would be taken care of, but the timeframe they gave has passed and I haven’t heard anything back. My messages since February have gone unanswered and Expedia hasn’t been able to reach anyone either. Very frustrating.

Breakfast was incredible and breakfast space was stunning. VERY WELL DONE for a "breakfast included" hotel. Our room was larger than expected. SO MUCH FLOOR space. 2 bed and a sleeper couch. Highly recommend.

While the hotel was nice, it was a bit noisy outside. I think there were people protesting outside at 1-2 AM. All I heard was people screaming, sirens going off and people honking their horns. Hopefully this was just a 1 time thing

Staff was amazing

Staff was helpful in suggesting great restaurants nearby. Breakfast was great!

This hotel is geared more towards 20-year-olds that love to party is pretty noisy inside where I had to call the reception area other than that breakfast location parking cleanliness perfect!

My stay was great the room was very clean and I was happy with it the staff are very nice and friendly and greet you all the time which is excellent to me. Overall I definitely enjoyed my visit and would stay again

Left item in room; Angie in Housekeeping was kind and helpful.

The staff was super helpful.

Staff was very helpful and went above and beyond my expecatations.

Todo bien pero debe de mejorar un poco el desayuno

Room was big and quiet, bed was very comfortable and the staff is friendly and accommodating! Highly recommend!

Clean room and great service

Great staff, very clean and the restaurant attached was amazing and so convenient. Getting complimentary breakfast every day that good is a rarity!! Great stay!

Local muito barulhento a noite toda Fica em frente unidade Corpo Bombeiros

Todo muy bueno es la segunda vez que me hospedo…solo recomendar revisión de colchones, me hospede en el 1223 un colchón está medio flojo hundido claro el uso sería bueno revisar lo demás full recomendado

Fun location, with nice rooms, and friendly staff.

Staff were amazing, room was clean, views were great, and it’s in a perfect location.

Clean room, nice staffs

Very clean…amazing old fashion

Cozy room and clean every time we came back to the room. staff members very welcoming. Beautiful dinning, staff members very welcoming. 10/10.

The staff was amazing! The hotel is so cute, comfortable, ans clean. The vibe was exceptionally perfect.

Great

Very nice and clean place to stay. Awesome Breakfast and front desk staff.

Everything was good

Great stay

Friendly staff. Good location, clean modern room; nice breakfast

We had a great stay! The room was spacious and clean and comfortable. Also the free breakfast was incredible! There was a great selection of food.

The staff were very kind and courteous. The room was clean, pleasant, and comfortable. We greatly enjoyed our visit and highly recommend this hotel!

Upon my arrival D'angelo welcome me with a welcoming warm greeting, the best greeting I've ever had walking in a Hotel. Not only was his greeting top tier but he provided a gift of celebration for my daughter Navy graduation. He went above and beyond with great customer svc. Provided me with a nice clean room as well. The entire staff was very welcoming. There was a situation out of their control, there was only one elevator working and that was a inconvenience during a busy weekend. Coverall I really enjoyed my stay.

The hotel was exceptionally clean and very pleasant. Parking can be tricky and expensive, but that’s true for most of downtown Chicago. We’ll definitely stay here again

great customer service, clean facilities. one elevator was down but we didn’t have any major delays

All are good

Staff was friendly, bed was comfy, th

Excellent staff and clean hotel

Great hotel, everything close by! Free Breakfast was good.

Yes

Very nice hotel, and it was very reasonably priced!

Everything was excellent

Nice hotel. Clean. Breakfast wasn't as good as advertised. No pool.

excellent

Location is great! However, breakfast lacks variety, we stayed for a week and the options were 95% the same everyday. Not to mention when it was 45ish minutes before ending breakfast time, if juice/coffee had run out they wouldn’t offer any other alternative, just water.

My family had an fabulous stay over Christmas. The front desk staff were always very welcoming and helpful. The breakfast staff were very attentive and breakfast was always lots of choice. House keeping was regular to ensure clean linen. 10/10 from us - family of 4 ( 2 adults and 2 children 4 years and 1 years).

Staff was very welcoming and room was clean! Made sure to check all surfaces! There was valet parking available as well! Free breakfast was delicious and a great start to the morning. It is a 5 min walk from night life, restaurants, bakeries, etc which made it very convenient to see things nearby without a car

Clean room , friendly staff and breakfast was great! Lots of great options

We needed more gluten free options. And a better variety if you are there for more than 1 night.

The room was clean and the staff was awesome!!

Friendliness and Service is amazing. Parking is not near, but the Valet Service is top notch! Breakfast was great! Rooms are super spacious! Will be definitely coming back!!

Yes

This was my second time staying here, and I’ll very likely be back. Check-in was smooth, and I really appreciated the valet parking. The location is ideal—close to many great restaurants and attractions. I enjoyed getting out to see some sights and rack up my steps, along with excellent coffee from nearby Caffè Umbria. The only small drawback was that the climate control was a bit finicky at times, occasionally feeling either too warm or too cool, and not the most intuitive to adjust—but it didn’t detract much from an otherwise very pleasant stay.

We had a wonderful stay at Hyatt North with our family. The hotel’s location is excellent within walking distance to many nearby restaurants and attractions, which made getting around very convenient. The property was clean, well maintained, and very comfortable throughout our stay. What truly stood out was the staff. Everyone from the front desk to the breakfast team and housekeeping was consistently friendly, helpful, and welcoming. We would especially like to recognize Maria from the breakfast staff, who made us feel genuinely welcomed every morning with her kindness and positive attitude. We truly enjoyed our stay and would happily return.

Staff was very nice and informative. The room was not in good condition. Found a toe nail upon arrival and a lot of hair in the shower. Overall the property was nice, just could’ve took a little more time on cleaning the room.

Staff were excellent, especially DeAngelo. The customer service from all staff was great. Maria was very helpful when we attended breakfast. Breakfast selection and time frame was accommodating. We appreciated the complimentary baggage storage. I will definitely stay there again when visiting Chicago. And the location was great!

all good

Yes

Really enjoyed our stay at this hotel. The location was perfect for all the things we wanted to do in the city. The lobby and breakfast area was very pretty. Free breakfast was delicious! Room was nice and clean, front desk kind and helped us out with getting extra towels since there were 5 of us. Nice view from room as well.

Staff was incredibly helpful -- especially the Christmas Day staff -- rooms were cleaned regularly and thoroughly. Location was excellent, rooms were spacious.

Love this hotel will stay again

We stay at this hotel every trip to Chicago. The atmosphere is great, clean rooms, exceptional front desk staff. It’s in a great location as well.

I requested no room service. And im not one to complain, but our fridge was not cold the room was ok but could've been better for the price. The breakfast was good. We were mislead regarding the parking. Guess i need to read the fine print next time rather than listening to the hostess.

All was good!

Spotless room, very accommodating and courteous staff. Great stay

The housekeeping staff did a good job cleaning up the room when I was out. Also, the staff at the front desk were friendly and accommodating. The water temperature in the bathroom was a little difficult to manage. It was either a little too cold or too hot in the shower. The water at the sink was only freezing for the first couple of days, but afterwards it got better and warmed up. The location of the hotel was very convenient for me. I was able to walk to almost everywhere I wanted to explore except for Chinatown.

As far as size, the room was great, but I would not say cleanliness was a top priority for your cleaning staff and management.

Very welcoming and answered all my questions I had

Awesome clean facility

Staff, room and location fantastic, unfortunately had no hot water in the shower for the full stay which was reported.

Really good expérience with this place. I really recommend

The room was clean. The staff was extremely friendly and helpful.

The staff was courteous and helpful. The room was clean and comfortable and the location was perfect!

The dining area had tables available to sit, but they were all dirty. I couldn't find staff to clean a table for my family, so I took a disinfectant wipe from the host stand and wiped a table for us. I was asked at check-in if I wanted housekeeping service, I replied that I would like it for the next day only. We returned to Our room late afternoon the following day, and it was never cleaned. The hotel is located acrid the street from a fire station...there were ear plugs on the night stand, but the noise was terrible, from the sirens, horns honking, to people voices in the middle of the night..The window was very drafty (COLD) and definitely not soundproof.

Good location Great staff, clean room

The water in our room only got warm.. this weekend was really cold outside and a hot shower would have been wonderful. I informed the staff and just got an “I’m sorry” some sort of discount or something would have been nice!

Clean, and the location was very good for walking around the city.

Our room was fine. We were slightly disappointed that housekeeping didn’t visit our room when we expected, and that the cafe ran out of regular coffee 30 min prior to breakfast ending.

staff

Room was spacious for 5 people. Clean, service was attentive, and breakfast was a great value and convenience. Location to parking garages and train line were very convenient as well! Planning to stay at this hotel again in the near future.

Room is okay, but bathroom was not that good as it was open. After shower the floor became wet and room service is needed to dry up.

Really enjoy the location and the breakfast was the best!

The room was great. I may have left my AirPods. The case says sharon

We had a Great stay. Everything was perfect.

Great location for food and drink. Close to red line. Staff very good. Breakfast was very good. TV was so so.

The free breakfast was so good! Normally I am weary about hotel breakfast but this was so delicious and lots of choices. The room was clean. Shower pressure was wonderful. Staff was extremely friendly and Nelly was above and beyond! Overall lovely stay and great location!

Súper clean and wonderful staff

Very helpful staff! The breakfast had lots of variety! Conveniently located, we could walk to John Hancock building, Christmas Market, and magnificent mile. Would stay here again.

The hotel is beautiful! The staff was very helpful and the food was delicious

The staff was nice and the rooms were big and clean.

Staff was very friendly and helpful

Very clean and good atmosphere

Very cozy feel in the lobby. Staff super friendly. Very clean! Breakfast was awesome.

The room was great with plenty of room and very clean.

Very friendly staff

Location is excellent, staff is so friendly. Room size is just reasonable for my large family size. Lobby is so friendly - heating up food, small office corner, luggage and package transfer. They are so helpful on any ask they can offer help.

Breakfast setup - not well thought out. Should have had two lines during holidays for the food. Had incredible long lines and wasn’t worth the wait with the crowd.

Love it. Close to all the tourist sites ,breakfast is good and the staff are fabulous. I will stay here again.

Great location, great breakfast, nice bar and very helpful amd friendly staff!

The complimentary breakfast was nice and a great start to the day!

Overall, I would probably stay here again. I found the hotel a little expensive for what it is. But it’s a convenient location with lots of great dining options close by, and I was able to walk around at night and it wasn’t nearly as bad as I thought it would be. The casino is a few blocks away, there’s lots of restaurants, and touristy points of interest close by. Fortunately, we had some cleanliness issues with the room, that took several requests to be addressed. In the end, the hotel management addressed the problems to my satisfaction. I would say, however, that the pictures online or not very accurate. The carpet in the room had a lot of stains, the furniture and light fixtures were banged up, the L-shaped sofa had stains. For 1000 bucks Canadian on a three nights stay, I wasn’t wow-ed.

The breakfast perfect! The room so clean. The staff very friendly. We don't use the parking lot.

Breakfast was fantastic, and the iced coffee was a highlight! Staff were wonderfully kind and helpful, and the location was perfect. The only slight downside was the slow/out-of-service elevators at times, but it didn’t take away from an overall great stay. We’d definitely return!

Breakfast was awesome. Lots of variety! Great quality. Such nice staff! Valet Parking was awesome, again such nice employees!

The staff here are very friendly, welcoming and helpful. Location is great, close to transit and walking distance to a lot of shopping and great restaurants. Free breakfast is a nice bonus. Room is spacious and clean. Bed is too hard for me, and pillows are too soft but I know these are personal preference.

Excellent breakfast and responsible staffs.

Awesome

Great!

Stayed with my husband and 6 year old daughter. Great hotel with a good daily breakfast.

This hotel has everything you would want and nothing you wouldn't. It isn't fancy but it is functional and there were no problems. There is a fridge in the room, a microwave in the lobby and the hotel has a guest laundry.

Yes

Everything was as expected, very comfortable and excellent breakfast

Great

Staff was helpful

Better to have begetables

The complimentary breakfast was spectacular! The employees were so helpful and friendly there. Last but not least, the coffee bar was great.

Huge room, spacious, and free breakfast!

Everything was good

Okay

My stay at Hyatt Place Chicago/River North could have been much better with just a bit of thoughtfulness. At every turn, I felt more like a transaction than a guest. I understand Hyatt is in the business of making money, but hospitality is just as important—and that part was missing during my visit. From the early check-in fee conversation to the murky water in my room and the lack of any real acknowledgment or apology, the experience felt impersonal and disappointing for a Hyatt property.

Room was great! Love the breakfast!

Only thing is fire department is near so if you're a light sleeper it can wake you(ear plugs provided). Wish parking was closer as well. Free Breakfast was good

Not willing to cancel room reservation due to severe Chicago snow storm forcing me to leave town early. They don’t care if you use Hyatt again. I used hotel.com for the reservation and hotel.com was willing to agree to full or partial reservation, but when they called the Hyatt they refused and probably sold my empty room for a premium to others during a snowstorm.

Customer service was excellent. Greeted and would definitely choose again!

spotless!

Great nice clean stay

Great location! Close to all attractions in the museum campus area and shopping on Michigan Avenue. Great staff, clean room. Very nice fitness room!

Wonderful service especially front desk Tywan and Nelida. Big spacious rooms in a great location.

Convenient location

Everything was amazing the staff, breakfast, and the room it was so great I will definitely come back.

Good breakfast. Comfortable bed. Courteous staff.

Clean room and courteous staff

Staff

Staffs are very friendly and helpful.

I loved our stay! I especially loved the area and the breakfast dining experience.

Amenities, room, lounge, breakfast

D'Angelo at the Front Desk was very helpful and so kind.

Cleanliness can be better, mainly blankets

Room was clean and had a great time there, my only issue was that the water stopped running on my last night there…

We had stayed at the hotel on 11/23 night and there was no water from 8pm to 6am and there was water clog in the tub . It was very poor.

The external noice at the 832 it was that loud that made me difficult to rest some of the days I stayed at the hotel.

Paying $75 for overnight valet is outrageous. There was water left in the bathroom from previous person. The breakfast was cold and not enough variety. For a hotel to cost $230/night it needed better.

Yep

The young man that checked us in was super nice and the girl that checked us out was very helpful

Excellent staff

Excellent.

Our rooms were clean and comfortable. The staff is very professional and friendly.

Had a great stay.

Clean. Nice staff. Loud guests across hall on first night and firehouse across the street. Appreciated the complimentary ear plugs!

The hotel was in the perfect location to get around. Also staff across departments were very kind and accommodating.

Good hotel , great location, friendly staff. Things I liked: location , breakfast was included, while not mind blowing it was nice to have food included. There’s a microwave in the lobby I used to heat up left overs. Things that were not so awesome but I could live with: there were two elevators but one was down. Fortunately I didn’t always have to wait too long. My room was on the 15th floor and there was a buzzing sound that was due to the AC there was a white noise machine included in the room so that helped drown out the noise. I’d stay at this hotel again.

The room was clean and well taken care of. The bed was comfortable. The view was outstanding. The hotel even provides ear plugs for those of us who need silence to sleep. Our stay was excellent.

The room was excellent, and staff were outstanding. Definitely my first choice for my next visit.

Room was great. Front desk especially helpful.

Yes

The hotel was great! Clean rooms, never an issue with bathrooms and despite one of the elevators being out of order, we never had an issue. The breakfast was also great.

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Bad experience with supposedly manager by name of Chol at Hyatt. Window shade broke his accommodations consisted of a downgrading to a smaller room or checking out and finding another hotel. Horrible experience!

Clean, friendly, and great breakfast!

Fantastic time from start to finish. Everything was great!

Spotless and great breakfast. Beautiful restaurant!

Only complaint is the pillows aren’t comfortable. Everything else is great.

Clean room, friendly staff, breakfast was great

Tanks for all of ammenities and wounderfoul attentions

Stay was great. Near to everything. Breakfast was good.

Breakfast was good, but the breakfast place smelled a little off.

Everything was great. The staff was friendly and professional. I appreciate the complimentary water bottles. Room was clean, great water pressure

The room was clean, the staff were helpful, and the bar and restaurant was good — overall, a very pleasant experience. The only complaint is that the pull out couch mattress could have been a bit newer.

The room was very clean, the bed was decent, and the breakfast was incredible! Only downside was that I booked a King room and ended up with a two Queen room and they'd tried to pass it off as a "free upgrade". It was a busy night in the city so I was just happy to have a place to stay.

We were on the 2nd floor, right across from the fire department. Loved that you provided ear plugs, just weren’t very good quality, didn’t help much.

Very friendly staff, premises very clean

The staff and rooms were amazing, but the breakfast was god awfully bland.

Excelente ubicación, buen servicio y limpio.

Staff was great. Room was very clean and comfortable

Just wish they left coffee in lobby - missed the breakfast every day and had to walk to Starbucks for coffee

Room needs brighter lighting, there was only 1 elevator available the entire stay, breakfast was terrible, however location was great. Rooms were okay, however the walls in my room weren’t clean.

Great place to stay, convient location and staff was super helpful. They upgraded our room to offer us a better view just because one was available. It wad great!

Spacious room and free breakfast, a rare find in Chicago!

*

Very good hotel, excellent location. I recommend to anyone coming to Chicago

The staff in the breakfast area were very friendly.

Great location. Breakfast was nice and everything was accessible from this location!

The best

Valet guys at night had a bad attitudes it took me over 45 minutes to get my car and also in the morning.

It was a good experience

Breakfast was delicious staff super friendly very convenient súper close to eveything

Everything was amazing here!

The area was in walking distance from some nice restaurants, the staff was very friendly and accommodating. Also a safe area to walk around at night.

Good

Excellent service and room cleaning

Room was super clean and the front desk staff was amazing and helpful.

This was a perfect hotel for our first visit to Chicago. There were 5 of us in 2 rooms. The location is perfect; walkable to everything and near the train as well. The staff were extremely friendly. The beds were comfortable and the rooms were a nice size. The breakfast is substantial which we appreciated. The fire station is across the street, so it can be noisy, but 1) it's downtown Chicago and 2) they provide a white noise machine and ear plugs which was great. I would definitely stay at Hyatt Place again when I go back to this wonderful city.

Everything was within 30 min walk

The floating door for the bathroom was very noisy and not stable.

Great experience from beginning to end. Will definitely stay here again!!

Wonderful rooms .. great view and hospitality

Arrived at 2pm. Was told rooms were available and ready, but there would be a $25 charge for “early check-in”. No thanks and trying to squeeze a few extra dollars out of your guests isn’t appreciated. Plenty of other hotel options. Won’t stay here again.

From the start, the in-room phone wasn’t working, making it difficult to contact the front desk. Every request for assistance required using my personal cell phone or going downstairs, which was inconvenient. Despite reporting the issue multiple times, it wasn’t resolved. On Saturday, I requested housekeeping in person because of the phone issue. Later that night, I discovered my $250 Loewe glasses were missing. An engineer checked behind the dresser and found an old orange, a remote, and a pillowcase, but no glasses. This made me concerned about how thoroughly the room had been cleaned prior to my arrival. Although the general manager apologized and refunded one night due to the cleanliness issue and ongoing phone problems, the investigation into my missing glasses felt delayed and incomplete. I only later learned that an insurance claim was submitted, which wasn’t initially communicated to me. The breakfast was excellent, and the lobby was immaculate, but the room issues and missing item overshadowed these positives. My advice: if you stay here, don’t leave valuables in the room during housekeeping service. Unfortunately, this experience has led me to decide I will not stay at this Hyatt or any other Hyatt in the future.

Tv didnt work ac made a loud noise every time it started and shut down some tore up stuff in room fee rips in carpet. Just not up to par for the price .

My mattress was giving me a back ache. The hot food at breakfast was never hot. Fire station across the street had sirens going off at all hours of the night. The staff was wonderful though. Housekeeping did a good job.

I loved my stay at the Hyatt Place Chicago River North. It was very clean and the staff was amazing. The hotel is conveniently located in Downtown close to great restaurants and shopping!

Great location. 2 thumbs up.

Could use recycling bins in room and elsewhere

The property was very close to such grear restaurants

Staff was great location was great.

Clean property, very conveniently located with a lovely free breakfast and great staff

We did not utilize the gym nor parking. If we visit Chicago again, we'll stay at this property.

No complaints!

Very quiet, clean, comfortable

Early checkin, location close to everything, some buses were inconsistent nearby in arrival times, but we were able to get everywhere with ease. Lower/upper Illinois a little confusing at first. Friendly staff. Very nice rooms. Could use a. Little more space for bags and things. Would prefer no closet. Coach bed was a little dirty under sheets. Good breakfast offered both in food quality and service. overall loved our stay there.

Everything was excellent

The breakfast is the same every day

Good stay

Great Front Desk Team. Very welcoming and helpful. The Valet Group was also awesome. We were in town for a concert at Soldier Field. Highly recommend

The hotel room was clean and the staff members were friendly and welcoming. The hotel was within walking distance to all sights. The only negative was that breakfast was served only until 9am during the week and people were speaking loudly in the hallways late at night.

The location was great! 10/10 The only downside is that my hall had a noisy family that was yelling between their rooms with the doors open. It was weird, but there isn't much the hotel can do about this.

This was one of the best hotels we've stayed at in Chicago. Super friendly staff, very clean, quiet. We will stay here again.

Great stay

The location and hotel was very nice. Restaurant for breakfast was convenient. Our tv picture did not work, only the sound

Great location, nice breakfast selection, very comfortable beds and rooms… only downside which almost every hotel lacks is mirrors!! When you have 4 ladies trying to get around in the morning an extra mirror would be amazing!!

Nice room. Clean and good location.

Really great hotel located near several restaurants and blocks from the magnificent mile. The staff were super kind,m and the ambience was really nice. Rhe room was okay yet clean. The only downside about this hotel is that it is directly across the street from a very active fire station. Our room came with a noise counseling machine and earplugs. That is what I mean by very active fire station.

Channel selections on the television were limited.

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The Hyatt Place is a nice hotel. Lobby nicest area. The sound ic area is loud.

Having more food options like other fruits.

We liked almost everything about the hotel except that our check-in process wasn't great. We arrived 2 hours after check-in time and were told that our room wasn't ready. They said we needed to wait for 5 minutes in the lobby. It turned out to be more like 15 minutes. At no point. Did staff offer to compensate us for the inconvenience. Once that was over. We really enjoyed our stay. The room was spacious and bright. We were with a fairly easy walking distance of the miracle Mile and the Willis Tower to the West. We were just a couple of blocks from the river. The food was outstanding. The hotel has a restaurant called Emma and they make healthy and delicious Mediterranean food. One night for dinner we had an assortment of mezze. The breakfasts were excellent-- a large selection of food and everything fresh and well prepared.

Some pockets of the area are pretty safe and some are not. Staffs are super friendly. We don’t like the AC in the room. It’s facing the bed so feel a bit uncomfortable when sleeping. We ended up turning off AC when we slept.

Excellent location. Very good breakfast. Valet parking was very convenient.

They have the best breakfast of any Hyatt Place where we’ve stayed.

Muy completo

Had a nice stay. Comfortable room, clean, friendly service and a quite convenient location.

Excellent location, comfortable room, friendly staff! Loved the neighborhood. Good breakfast, but wasteful and unnecessary use of disposable products. Also, hotel needs to provide recycling for guests.

Loved this property, it’s located right in the bustle of River North. It is across from a fire station so it can get a bit noisy, but that didn’t really bother us. Amazing Mediterranean restaurant on the ground floor, friendly and very helpful staff. We would definitely stay here again.

Nice rooms and comfy beds. Staff was super friendly.Good location with lots around it and easy to get to public transportation

Pleasant experience!! Parking was very convenient. Breakfast were great. Highly recommend.

Loved my stay here. Staff wonderful, breakfast wonderful, room wonderful

Great location, convenient breakfast in hotel, comfortable bed, reasonable price for the area.

Close to the attraction

I don’t enjoy the free breakfast because it’s super packed and I don’t believe all those people are staying at the hotel. They need a key card entry outside of the building so it really only people staying at the hotel. The noise at night is super loud and didn’t enjoy hearing the motorcycle clubs driving by and then ten minutes later here they come again.

Great location and walkable distance to all attractions.

It was a pleasure to stay here. Staff are very friendly. There's a ton of restaurant options.

The Hotel was pleasant. Staff was great. Breakfast and appearance of dining area was very nice looking. Good accommodation with queen size beds is great.

Good property

We had a wonderful stay. The staff was very responsive and helpful and the location was perfect.

We loved this hotel. Comfy beds, super clean, friendly staff, great view of the city including Sears Tower in the back. We heard very little noise outside the window despite being right in the city- a few sirens but nothing that kept us up at night. They include a sound machine, which is nice-we had brought our own. Bummed the bar downstairs didn't have beer on tap, but glad there was a bar. Lobby area was nice, sat there a few times having a drink or planning our day. The only downside was we didn't do the free breakfast. The line was ridiculously long and there was no seating in the dinning area anyway. That said, it was a holiday so it wasn't super surprising, people love their freebies. Just on the corner was Beatrix, which was great for breakfast. We all really enjoyed our stay here and would recommend to anyone wanting to stay River North.

Great value for our family of 5. Room was spacious enough for two teenaged boys and a 10 year old and my husband and me. Convenient to popular tourist spots and lots of great dining spots. Staff was friendly. Work out facility was good and breakfast was tasty.

Great location and staff with a lot to do within walking distance

Room was clean, staff were excellent, close to Millennium Park and Riverwalk

Very clean & comfortable, staff provided extra towels etc very promptly, nice dining but right across from the fire dept. sirens all day starting about 6:30-7am but did quiet down around 11pm

Rest all very good. Close to all tourist places. Stores, navy pier, bean and other attractions

Excelente hotel. Hermoso ambiente, las habitaciones amplias, la cama cómoda. Sin duda volvería a elegirlo

Overall the hotel is OK. Staff are great, very nice, answered all my questions. The room itself is very outdated. The couch we had in our room was old and seemed broken. The closet squeaked a lot and had a weird smell. I personally would not stay here again because of the outdated room and there was barely any lighting.

Great location of the property if staying up to stay on a higher floor facing the back of the building to not be awakened by a fire station across the street

This hotel was amazing and the staff had the most friendly customer service skills that even chick-fil-a would be proud of. Would LOVE to stay here again!!! Great location. Fantastic breakfast and accommodations!!! The bed was very comfortable as well!

Great location, easy walk to RiverNorth path. The staff here was excellent, very friendly and accommodating.

I really like the place, nice and clean. highly recommended.

Sartoris was great in the breakfast buffet!

Beds were comfortable. breakfast was delicious, great variety each day. Staff friendly and helpful. Very convenient to public transportation.

Great staff and amazing location

Clean and comfortable place to stay. Accessible to public transportation.

The staff was very nice. The rooms were roomy. Breakfast was ok. We stayed 3 nights and after the second day we weren't interested in it. The fire station is near by so it was very noisy. I'm glad I brought my ear plugs. The room had a sound machine and ear plugs so if the hotel is suppling them then that should tell you something. The road noise was also very loud but it's in the city so I guess you need to expect that. Next time I will look for a hotel with a pool.

Great place to stay. Breakfast was vey good.

Great location, very comprehensive breakfast, easy in and out

Very nice

The hotel staff was very nice. The hotel breakfast was much better than most breakfasts that come free with the room. The beds were comfortable and the hotel was quiet. The view from our 10th story room was great with a view of the Sears tower and many other impressive buildings. There is a fire station across the street that is very loud when you are outside and you can also hear it when you are inside. We were walking a lot and slept well. We had no problems sleeping through it even though some of us can be sensitive to that sort of thing. One change I would make is the bathroom door. It is glass. You cannot see through it but it doesn’t block light or sound. So if someone goes to the bathroom in the night it lights up the room. Again we were tired and it didn’t cause much of a problem. It was nice to have a sofa in the room but we found the sofa bed too uncomfortable to use. Overall would recommend to others.

Breakfast was fabulous, and the area is close to RiverTown. Clean, and safe!

Loved it !

We had a great time . Every thing we expected was good.

We were right above the fire station and it was extremely busy and loud. The staff was extra helpful and so friendly.

Wonderful stay! Breakfast was awesome! Close to so much going on in Chicago!

The room was clean and in a great location!

The location is great, walking distance to many dinning options and to many attractions in Chicago, overall is a great choice, the only thing that can be improved is the complimentary breakfast, which is terrible, other than that everything was great!

The staff was absolutely amazing especially the staff members DeAngelo and Harold. They went above and beyond for our stay.

Street noise was high and actually woke us several times at night, mostly car and motor cycles. Would ask for a higher room next time. Other then that, easy to walk to some great restaurants and bars and have fun!

I loved my time here. Thank you for being amazing.

I love the hotel staff was very friendly and helpful

Location is great with lots of restaurants.

Valet was easy & I was comfortable leaving my car with staff. The lobby is welcoming and has a great boho chic modern vibe! Staff were welcoming & quick to get us checked in. Our room was clean & had a sound machine to drown out city noise. Slept like a baby! Never heard a sound & we were on the 2nd floor across from the fire department! Free hot breakfast was delicious with plenty of seating.

Would definitely stay again. Very clean, convenient, breakfast was excellent, and staff was friendly and helpful.

Staff were very accommodating and worked hard to make it great.