Hilton Garden Inn Chicago Central Loop

Fast and efficient check in process, clean and well maintained rooms. Friendly staff, that just made my stay pleasant and easy.

Exceptional

Nothing super special but clean enough and in a good location. Parking is outrageous.

Superb

Everything was awesome, I had no complaints.

Exceptional

Very good

One; it’s called ‘Hilton Gardens’ and almost all the pictures show the beautiful roof top garden. But when i got there (on a holiday weekend) we where told that the roof top garden is actually part of a restaurant that operates on the property but is not owned by the Hilton. the restaurant was closed therefore there is no access to the garden. so the namesake and most attractive feature is not available to hotel guests whenever the restaurant is close, WHAT? Two; the fitted sheets didn’t fit the bed. As soon as we got in it they popped off the mattress and despite several attempts to put them on as soon as we got in the bed they came back off. we told housekeeping but nothing was done. sleeping on a bare mattress in a hotel pretty gross! it was an okay stay but it could have been a lot better!

Clean,. quiet room close to Union station

B

What I appreciated about the hotel was its location; it wasn't too busy in the mornings or at night. The cleanliness and the quality of the room were excellent for both my wife and me. Additionally, I enjoyed the rooftop patio, which offered a variety of food and drinks. The bed sheets and mattress were of low quality, making them somewhat uncomfortable, but still sleepable.

Underwhelming experience

Superb

great lady at the desk

Great

Amazing, would stay again, very walkable for a downtown Chicago trip

Good Customer Service it's my second time booking this hotel never fails to treat me well

Nice, centrally located. Easy to find. Nice people. Nice rooms.

Great place and great view

All good

Great stay

Very clean rooms. And the staff responded promptly. Will definitely recommend

It is a lovely hotel and we were going to join the rewards program for benefits of frequent visits until our luggage was stolen from an unattended front desk. Very disappointed!!!

Overall a great hotel, just some minor issues. There were Starbucks drinks and food containers left in the fridge, the toilet seat lid/cover was fully detached, and the hook for the towels fell off the wall because there was no screw to hold it in place. Other than that, had a great stay in an unbeatable location!

Great place to start really enjoyed my staycation!!

Didn’t eat breakfast

Other than DPr sleeping. All as expected. Comfy beds, clean room.

Clean everything

Large spacious rooms comfortable bed and linens. Modern bathrooms. Quiet. We don’t do breakfast so we don’t know about that. The rooftop Spanish restaurant was surprisingly good, albeit, downtown prices. Very convenient location since we on the train.

The Seville restaurant and servers there were fantastic/ and the food was delicious- we tried to get a drink at the bar at 10:30pm - but when we got to the bar Saturday night - the bartender told us….. as you can see I have already put all the liquor away & we r closing early/ the lobby bar was supposed to be open until 11pm Saturday night / it was disappointing - otherwise / the hotel was great !

The room was fine. The bed was the most uncomfortable I've had in years.

Give me a connecting room; room is cold; breakfast is option limiting and not tasty; the clothe-set is very very narrow; do not have slippery; actually I think it only worth 120 dollars but it cost me 320 per night

Give me a connecting room; room is cold; breakfast is option limiting and not tasty; the clothe-set is very very narrow; do not have slippery; actually I think it only worth 120 dollars but it cost me 320 per night

Nope. Agent agreed to take my bag but wouldn't go a single step farther, telling me to return after 3. When I called around 2 to see if there was a room for me, the person who answered asked if I'd done any preliminary check in or left me name. I had tried hard to do so but was bizarrely refused. The room was fine and I only used it to sleep (obvs), but the check in colored my impression of this hotel.

Great stay! All of the staff was wonderful and the restaurant upstairs is awesome. Convenient location within walking distance to most things. I will be back.

The location and the cleanliness of the room

Very good

The location and the cleanliness of the room

Great customer service N/a

Great customer service N/a

The room was beautiful, clean, and had an amazing view. The staff was very friendly. Would definitely stay here again.

Superb

👏👏👏👏

I give them a three out of 10 there's no ice machines on the floors the refrigerator was not working and they knew as soon as I checked in I was never moved to another room with a working refrigerator when they knew immediately after I checked in that the refrigerator was not working and no one never came to repair the refrigerator or put another refrigerator in when I had insulin and food that had to be left and stored in the car because of that this is one location that I will never visit again and I do not highly recommend

I’d definitely recommend this hotel to anyone visiting Chicago, especially if you want a central location and a comfortable place to come back to after exploring the city.

Great stay for a little weekend getaway.!

It was the perfect place to stay! I was close to everything. From the L trains, to the bus stops, and even the water taxi. The staff were super friendly and helpful. It was my first time in Chicago and I couldn’t have asked a better experience.

everything was great, but breakfast was not included.

Yes food was fresh, had breakfast and in the afternoon had a fresh salad with chicken…delish. Also had an espresso martini very good then walked to the Union Station.

The room was clean and the Bar is a wonderful place to relax for a drink after walking around Chicago. Paul and Manny are excellent bartenders. We love coming to this hotel!!!

The property is conveniently located. The parking situation was very easy to handle. The staff was very friendly and welcoming. The room itself was exactly as expected.

Great room shape and amenities - Could hear the train every 15 minutes also the view was the back of another building and felt like someone could easily see inside our room so we kept the drapes shut the whole time… which made the room even darker!

Clean room and good staff

No complaints, very helpful staff.

Clean, quiet, price was right.

Lots of places around to eat

We really enjoyed our stay! The staff was incredibly pleasant, and the location was perfect—close to all attractions. Highly recommend!

Good experience!

Check in was quick and easy. Staff was attentive and the room was clean.

Great place to stay in Chicago. Conveniently located to see all of the city sights

Very clean & friendly staff!

No free breakfast. Room was fresh and comfortable. Great security. Great location. Staff was very nice and helpful. Great views.

Great hotel

Very clean rooms. Comfortable beds. Good location. Parking is very close.

Everything was really nice!

Great location, room was excellent as was transit room!!

The breakfast was good I had monies left over on my hotel voucher and I was unable to use it for an additional omelet .

Disappointing

The breakfast was good I had monies left over on my hotel voucher and I was unable to use it for an additional omelet .

Front desk and housekeeping were excellent , very kind and going out of their way to help.

Stayed here for a race, I usually sleep like garbage the first night at a hotel. This time I was surprised how well I slept, the only unwelcome noise was an occasional loud car which there isn’t much they can do about that but couldn’t hear the hall noise couldn’t hear the rooms next to us and the air conditioner was a normal white noise sound. The bathroom was nice, everything was clean and it was all well laid out, places to set everything out I wanted to set out good outlet placements bed and pillows were comfortable and great black out curtain situation

Very pleasant, clean room with the fridge and microwave. Very friendly staff. The only downside is check-out time at 11 am, i'd prefer 12pm. Otherwise all good.

i love it thank you good experience I will be back again

Exceptional

love it

It was a good place to spend a staycation weekend. Well located and friendly staff

Very close to train station , staff was super friendly & accommodating

Nice

Exceptional

Great room and property but I wish we knew the rooftop was only open during weekdays and not the weekend

.

Staff was extremely kind and helpful. Location was great. Very clean and nice. Very affordable as well

Hotel was clean friendly staff fast and easy check in and check out 🙏

I didn’t get to use the gym, the front desk didn’t mention anything about the gym. And my stay was supposed to have breakfast included, but it wasn’t.

Room was bigger than I expected, very clean and comfortable.

It was convenient , well decorated , and very customer service oriented. The location is great for Willis Tower. We stayed for one night and would stay again.

Great location - friendly, helpful staff - clean modern room.

Passable

Clean, nice staff, secure, excellent lication, the room was spaceous and nice. The main issue was that I got charged around 33% more than the price that was shown on Booking, paid with a credit card on site. It was difficult to notice it at first since it was my first time in the US, and the hotel reserved a deposit for each night of the stay, which was ultimately returned to me. This deposit initially clouded the total price for me, which I only realised after getting back home to Europe. Booking tried to contact Hilton, received no response, thus promised that the difference would be deposited back to me from Booking's side, after which they would stay to deal with Hilton to cover themselves for the difference. Its been 1.5 months and the issue is still not resolved. Other issues with the property - the room was cold, with no option to raise the temperature (the weather outside was cold as well). This led to the heater starting and stopping quite frequently, and the noise of it shutting down was pretty loud - heard as a bang somewhere above the bed, as if there was a sort of a valve that had a really loud and unsmooth closing sound. I logged onto the TV with my Youtube channel, but no matter if I shut the TV off - next time I turned it on it was always playing these random Hilton videos on Youtube, cluttering my view history with these random videos and messing up my algorithm. I guess that's one way of collecting views huh.

Location is awesome. The hotel itself is amazing. Everything was above and beyond what I expected. Will definitely be staying here again

Exceptional

Superb

Very clean and convenient location. Parking was expensive and a walk from the hotel.

Loved the location, and the staff were super friendly. Would definitely recommend!

Clean room

Very short walk from Union Station. Very friendly staff. Room wasn’t ready because we were early so they offered us an upgraded room at no extra charge. Would stay here again and recommend to everyone.

Spotless room and it was spacious. Great view of the Willis tower. Staff friendly and the Canopy restaurant food was delicious.

Exceptional

There was an annoying noise in the room

Wonderful staff! Great location for public transportation and the hotel was very clean!

Great customer service, nice room

Nice staff. The room we stayed in was clean and quiet. Great experience!

Our stay was brief but very enjoyable. We will be back.

It was nice

Friendly, helpful staff. Clean rooms. Great prices. Great location!

Excellent location, but a bit loud, so not ideal for light sleepers.

Perfection.

Yes

Having to buy coffee in the lobby as a guest seemed a bit cheap on the part of the hotel. Perhaps guests should be given a couple of vouchers per day for a coffee better than the tiny one cup brewer in the room.

Bed was so comfortable, location was convenient.

The best location. Convenient to Amtrack and the best pizza.

The view was beautiful

Convenient location for Amtrak

Staff was amazing and very welcoming

Staff was nice, area was nice and the place was very clean

Had broken tv, and the price was a bit much

I was attracted to this hotel based on the location, conveniently directly next to the Willis Tower and a short walk to Union Station. Service was great, thankfully we were able to check-in around 10:30am which was much appreciated. Facility was clean and inviting, I would stay here again.

Staff was courteous. Hotel was clean. Great location. Only downfall was our room was cold. 72 is the highest it went to and it was cold!!

I loved everything about this hotel

Boooo, Parking was $75 a day

Proximity to the marathon location Couldn't find regular coffee in room. There were tea and decaffeinated

It would have been nice to have breakfast included in the price of the room.

On a positive note, the staff was friendly and the hotel itself was very nice. I just wish the room had reflected the same level of care as the rest of the property.

All good

Friendly staff

Staff was very helpful and accommodating bringing us a fan to our room and helping us find our way around town. The hotel was very modern and clean. I would definitely stay again.

Nice

Friendly, helpful staff. Nice room and amenities. Bathroom sink doesn’t drain well.

Stayed over due to convenience to Amtrak

Across the street from Willis tower

I did not get to even check in.

bed bugs

Great environment and staff was great! Will stay here again!

Warmer water in the showers and available ice machines.

Very quiet. Great views of the city. Loved the room very modern. Bed and pillows were kind of uncomfortable.

Room was very clean and staff was pleasant.

Overall great experience

Great room.

Room was perfect!! Staff was awesome

Nice Staff

All good

Tha room was spotless, The room smelled fresh.

This was my first time at this hotel everything was fine but the thing is they ask for a “security deposit” of $225 that when I booked it didn’t say anything about a security deposit sooo for that part it wasn’t a good experience.

there was no hot water to shower, when i told front desk they weren’t helpful. shower was awful

We had a great stay. Staff was super friendly and accommodating. The grounds and room was clean and the Bed was comfy. I would stay here again. Had a good stay

cleanliness of room was an issue. dried stuck-on soap on the shower floor. none of the table surfaces had been cleaned, as there were sticky spots like someone had been eating near the TV and also at the nightstand. shiny, dried uo stain detected on the fitted sheet and tge actual sheet. i washed the sheets myself in the laundry room. long black hairs stuck into the comforter

Room was clean, great service.

Hotel room was clean, and had plenty of room with tall ceilings.

Great location!

The employee who checked me in was very professional, kind, and helpful. She made an experience which could’ve been frustrating very smooth and friendly, and made sure I was comfortable.

Nice hotel

Courteous staff, very clean room, wonderful view (city view does cost a bit extra). Great location: walking distance from Union Station and directly across the street from the Willis Tower.

We were 3 girls and I made sure when looking for a hotel to have 2 queen

Great place to stay when you wanna be close to a lot of things to do and visit downtown chicago.

Nice shower, everything you need in the room, very convenient. Better than most hotels.

The room was amazing!

Great location!

The front desk staff was incredible! The restaurant was amazing too!

Loved my stay! I will definitely book again!!

A very nice property. Room was well appointed with accessible plugs, USB ports, desk, coffee maker, safe, microwave, fridge. There is a restaurant / bar that serves except food.

The check in person was friendly and explained everything to the couple before us but when we stepped up to counter she only asked my name and for my credit card. She the charged my card after j told her that I already paid through booking. She just ignored me. I had to call my card to dispute the charges which took several weeks.

Very above average, excellent

The mattress is awful, too hard. The pillows are just as bad. Our room was cold, the inside of the windows had a lot of condensation and you could feel the cold breeze coming through. The staff seemed to be nice and polite. Wish there was some type of free breakfast included instead of paying $20 for an omelet. The hotel was quiet which was nice.

We stay here whenever we visit family in Chicago. Close to train and CTA, clean and comfortable, friendly and helpful staff.

The rooms were wonderful! I loved the aesthetic. The lobby was great! Wished we stayed the entire weekend to experience it. But we literally was there for 6 hours to sleep.

Great stay. Clean room. Friendly staff. Good location for downtown Chicago.

Everything was great

Comfortable beds, pillows & clean, well situated room. Close to Union station, across the street from CTA bus stop that takes you right down to Michigan Ave. ($5 unlimited daily pass).

All was good

It was a large and clean room in a great neighborhood.

I always enjoy my stay here , only down side is I wish parking was included with my stay .

Amazing front desk staff! Immaculate room!

Excelent service 😻

Great sized room with modern design. Great location.

Bad experience cold room heat wasn’t working

Staff was very nice. 24/7 front desk, key entry needed for front door after a certain time and for elevator access.. property felt safe.

spot less room.

Great location and the staff were friendly and helpful.

Great location, nice staff, quiet, clean, and reasonable price. Would stay again.

Loved the room layout. Very modern but still cozy. Ultra clean hotel!

The staff was super friendly and helpful and the location was great. The showers weren’t super hot.

My room was set up so nice and clean. Close to Union Station. Receptionist was able to check me in earlier too which helped me arrange my day.

Staff great

The room was clean, and the staff were very friendly and accommodating. However, the room heater was limited to a maximum temperature of 74°F and only cycled on briefly every hour or so for a couple minutes. As a result, the room became quite cold at night, and I didn’t sleep very well because of it.

Desk clerk very kind and helpful.

Room was really nice! Staff was great. Loved our stay! Only thing was the bathroom not having a proper door. It was a sliding door that didn’t fully close. A bit more privacy for a bathroom is always nice. Maybe not all the rooms are like this.

It's two hotels and poorly explained as to how that works (one person at the front desk, when I was asking where a pick-up entrance was said: "you're in the wrong hotel"! When I asked why he had a shirt on the stated 'my hotel', he said 'it was the luck of the draw'. Went to the bar and, although it wasn't very busy, stood there for about 3-4 minutes before the bartender acknowledged me and asked what I wanted. Ad shows a lawn in front of the Hilton Garden, but apparently one had to go over to 'the other' hotel and go up 3 floors before you could see what was advertised (my room looked into the butt in of several buildings that came together behind it).

N/a

Clean room it smelled really nice, great location, friendly staff, and very comfortable bed! This may be my go to spot for Chicago visits.

Modern room was clean and bed was comfortable.

Clean room

Five stars all around

Nice room! Nice location!

Staff was polite and the room was very clean

Awesome hotel. Keep in mind the location is kinda out of the way of the tourist areas but we didn’t mind the whole city is super walkable. Lots of food options right downstairs. For the price this hotel was above expectations. Felt super safe and the staff were super friendly.

Perfect location for our stay

N

Very personal and friendly staff

Excellent accommodation.

location No buffet!! The Ala Carte had limited variety

Clean room, great staff

Great location as I’m boarding Amtrak at Union Station. Front desk staff were very friendly and helpful. Room was clean and well maintained.

Great Stay!

Loved the Location and options surrounding

In summary is a great place to stay!

.

Friendly, helpful staff. We brought our dog and everyone was friendly to him. I would highly recommend here.

Clean, updated rooms, very nice!

Walking distance from main attraction was about 15 to 20 min walk, not a bad location. Staff was very helpful and friendly.

Good , clean room

It was a really comfortable stay. Room was clean and bed was really comfy.

The location is fantastic - across from the Sears Tower, and several shops and restaurants within walking distance. The staff were friendly, the room was clean, and the air conditioning maintained 67° (the lowest setting). Would definitely stay here again.

Could even get a late checkout from 11-1pm

Clean, great location to the train station, convenient!

Clean room

Good area

Friendly staff and efficient chrck-in.

Amazing

Very clean and friendly

The air in my room kept turning off so my room wouldn’t stay cold

Light switches confusing, no ice machines for guests

I was most impressed with the accomodations and its overall cleanliness. Wow! The bathroom was impeccable. Thank you!

Clean and lovely staff

Excellent condition, friendly staff, close to trains and attractions. Would stay here the next time I’m in the city.

The room was clean and spacious. The check in was easy and the staff was friendly and helpful.

Yes

Very nice

I wish thetre were more dining options at the hotel itself. To be fair there were many in the surrounding area.

Room was clean and in excellent condition (like new). The bed was comfortable and the location was within walking distance of an event we attended. Breakfast from the hotel restaurant was limited but what we ate was delicious.

.

Would stay again in a heartbeat!!!

This was a great place to stay.

I love this place. One of my main go to hotels when I’m in town. I really enjoy the atmosphere/workers at the front desk

I’ve stayed twice and both rooms had broken curtains. And the side tables next to the bed were not wiped down nor was the shower cleaned. Other than that the room was clean and the staff was nice and the location was good!

Friendly staff

They using different companies self parking garage and it hustle to find the parking and come back and check in with bags and luggage. They need advertise that parking is not unless willing to park at next building.

Good stay with reasonable pay.

Good

Nice friend staff, updated rooms! 10/10!

We just love Chicago and the Hilton Guarden Inn is close to all that we love about it!

Beautiful property with well sized rooms. Bathroom was clean with a large countertop and nice shower.

Ok

should have rooftop bar open on weekends.

The room was clean and comfy. The process to check in and out was smooth and the l location felt safe. We walked to Millennium Park and The River Walk -each about a 15 minute walk, no issues.

Excelent

Such a tremendous room. Nicest stay I've had so far. Staff were so nice as well.

Great area with acess to a lot of restaurants.

Awesome as always

Close to shops , convenient parking and felt safe.

I loved the bathroom and the location, very accessible to spots downtown

Great service

None of the electric outlets worked it was annoying and unprofessional

Perfect place to do about everything around

Great hotel. Parking garage is expensive but that was only flaw.

For the price, this property offers exceptional value. It far exceeded my expectations and was significantly better than other hotels in the same price range. Everything from check-in to check-out went smoothly, and I felt that the quality matched (or even exceeded) the rate I paid. I would absolutely stay here again and highly recommend it to anyone looking for a reliable and well-kept place to stay. This hotel truly made a frustrating trip much better.

It was a great hotel and staff was fantastic!

Nice stay overall! Wish they had a pool or hot tub

Súper friendly staff!

Great stay

Na

Clean, decent sized room. Great location - next to Willis Tower and easy access to public transit.

Very clean and quiet. Staff were amazing.

Large clean rooms in a good location

Excellent staff

Great place to stay.

Hotel room was spacious and clean. Location of Hotel was fantastic!!!

Clean hotel with a good price. Everything around it was closed it seemed, so not the best location for food or coffee. The rooftop bar was closed on a Saturday night.

Excellent hotel. Convenient and easy access to major attractions. Professional staff. Clean.

I was very surprised about the size of the room, the cleanliness and also the from desk staff was one of THE nicest I’ve ever encounter

Very clean and quiet hotel. Great location, right across from the Willis Tower, quick walk to the River, close to food and shopping locations.

On the night of Saturday, Aug 9 I needed a product at midnight. I went to the front desk and the lady working was SO helpful, kind, and sweet hearted. She made sure I got what I needed and went above and beyond to make sure I was comfortable and that my needs were met. She also sent me off with a sparkling water and granola bar. Because of her, my mood improved and I would definitely stay there again because of her!

Good location, clean room, friendly staff

This hotel was fabulous. From the staff to the spacious, up-to-date rooms, everything was top-notch.

The rooms felt new and clean. Bathroom was clean. Restaurant at the top of the hotel was really good too

Great

Nice hotel in a great location. Modern. Great view of Willis Tower next door.

Called for a water for my elderly father after walking 6 miles throughout the day and didn’t receive it till after 9:30 for him to take his pills.

When I asked to switch, the front desk girl said she could only move me if I hadn’t touched anything in the room — a completely unreasonable condition, especially since the issue was caused by them. I hadn’t touched anything, but even if I did, they still should correct the room and re-clean it as this is not guests’ fault. She was not professional, dismissive, and came across as outright rude during the conversation. I was offered another room, but it was on a very low floor with a barely visible view of the landmark — still far from what was promised and paid for. Overall, the experience felt dishonest and frustrating. Between the lack of transparency, unhelpful attitude, and failure to deliver what I booked, I would not stay here again and would caution others to be very careful when booking.

Great spot. Great housekeeping❤️

Amazing friendly staff, beautiful interior design and very clean all around

Great hotel in a good location.

Not much within walking distance. Financial district. Real quite and kinda secluded.

Very nice room

Nobody was at afront desk to take call. Just one staff. Shower head and bathroom was dirty. Iton was leaking, ruined my clothes

Safe area, and at the same time convenient location for public transportation (5 minute walk to Union Station)

Great staff. Rooms were perfect.

I thought everything was great and service was fast

The hotel was a fantastic and easy walking distance from the train station.

We were directly across the street from the Willis Tower and the Big Bus pick up location, which was great. There is the train station that is like one block away that can be a little loud, but overall a pretty quiet place. Front desk staff was super helpful and friendly and the rooftop bar was awesome as well. Walkable to the riverwalk but a pretty decent drive/rideshare to the convention center.

We were able to check in early and we really appreciate the chance to do so. Our room was very clean and we had no issues with water, AC, amenities, etc. Giordano’s and the Sears Tower’s food hall are just steps away from the hotel. Walgreens, 7 Eleven and Circle K are also minutes away. I highly recommend and will book this hotel again in future Chicago trips.

Great place to call home while away from home! Came in for Nike Nationals and best decision we made! My athlete was able to stay on top of her recovery routine with concierge bringing her ice to ice! They were very helpful! Lastly, parking was expensive, but it was convenient!

Very clean facility. I needed extra room accommodation but was not granted it.

Great hotel and staff, but the street noise was definitely intrusive at times. I also tend to sleep very hot, and the air conditioning had too many restrictions, and kept cutting off. Otherwise, the room was beautiful, and the bed was comfortable. I also think that $4 for a can of soda, and 5$ for a personal size bag of chips for a quick snack is obscene, but that isn’t unique to this hotel.

The property itself was fine but every front desk person we encountered was apathetic or rude and unhelpful, particularly Nariyah.

Great location. close to train station.

The view from our room was wonderful

Location was great

The only thing I was disappointed about was the fact that their “hot new restaurant” Seville, is only open on weekdays. No weekend hours!

I liked that they hold your bags after check out

Staff was amazing, place has a lot great options for restaurants near by, Willis tower is literally around the corner. Very clean

They gave me a room where the sheets didn’t fit the bed and the maintenance guy came and said he knew about that problem

Overall good experience!

I had an outstanding stay! The room was large, spotless, and featured a cozy bed along with a beautiful view. The staff were exceptionally warm and accommodating, going above and beyond to ensure I felt at home. The location was perfect—conveniently close to major attractions and public transport. I highly recommend this hotel and look forward to coming back.

Clean, beautiful, comfortable.

Staff was rude. I booked a month in advance for a room with images of a city view. Got a room with one of only walls of brick. I had to paid $300+ while rooms listed as available WITH a city view were running $170. Staff said there was nothing they could do about it. BS. I’ll never stay at Hilton Hotels again.

Beautiful place. Many amenities. Great location. Very friendly staff.

Beautiful hotel with interesting features. Loved location across from Willis Tower. Super nice and clean.

Safe area, close to shops. Breakfasts is not worth it, better option across the street at Willis tower.

Location was perfect and everything was ideal . Left very happy.