JW Marriott Chicago

The hotel was good, and the spa was 100% worth it! The staff was rough. We’ve been Marriott members for a long time, and when we travel, we stay at the JW, W, or Ritz. We came to Chicago to go to Beyond Wonderland, and then we’re out till 2 or 3am experiencing Chicago night life. The hotel staff woke us up every morning at 7:30 or before by coming into the room that had a “do not enter” sign on the outside of the door. The morning we were leaving, we were walked in on three times before checkout with the “do not enter” sign on the outside of the door. Then we went to check out at the end of our stay, and the hotel was trying to charge me twice for the full stay amount - and would have gotten it if not for us paying attention. We know and love the JW, but this one was a rough one for us. We will return to the JW. Just not this one.

Absolutely unhelpful staff. I was crying at the counter. Scared and alone and the man working there says “ma’am can you step to the side. Garbage under the chair in my room. Ripped shades. Gross paste in the bed.

Good customer service and the food in the lobby restaurants was so good! Also the service at that restaurant is amazing I believe her name was Stephanie, she went out of her way to find me caffeine free Diet Coke. Also, we forgot to tell them that we don’t eat bacon after the hamburger came. They happily to get back and started another hamburger to make sure there’s no bacon residue in it.

wish there was a fridge

wish there was a fridge

Very good

Exceptional

We had a nice day at this hotel. I had requested a room in a higher floor and away from the elevator last week when they emailed me. We received a room on the fifth floor and right next to the elevator. I don’t think they review those forms they sent you to fill out an advance. The toilet did not flush well and some of the older items down near the pool are rusty.

Great location, exceptional hotel overall.

Clean room

Good location close to many attractions like sears tower, the bean, river boat tours... nuce rooms ... public parking 1/2 block from premises .. just an overal great property with excellent convenience for tourists type activities

Amazing hotel, we only stay here

Hot water in the sink was not coming continuously

A good JW Marriott with all the amenities.

This hotel is nice, however it feels that they use exclusive memberships to prioritize rooms and experience. We had some issues in the room, and while they were receptive and accommodating, it feels like these things slip because they're trying to impress the membership guests.

Don’t stay here they have roaches

Great business hotel. Staff was super helpful and friendly.

Very peaceful… but on Sat night after 9 pm there were quite a few screaming kids in the pool that is beside the hot tub. It is very loud and echoes throughout the area. I wish they had an under 18 rule after 9 pm for the pool. The hotel was very clean the rooms were nice and overall the price was worth it.

Location, restaurant, most staff were kind and helpful. Quiet room. Our room smelled a bit of sewer and I’m the morning a bit of food prep wafting in.

Location, restaurant, most staff were kind and helpful. Quiet room. Our room smelled a bit of sewer and I’m the morning a bit of food prep wafting in.

Clean room, friendly staff

Because of this fee, I was unable to complete work during my stay, which was a significant inconvenience. This policy should be clearly disclosed in the room description prior to booking so guests can make informed decisions.

Exceptional

Exceptional

Great

They need to update the lobby real bad. Location is convenient a short walk to Willis Tower and you can self park very close.

Shower 🚿 was great bed was nice a plushy yet firm and comfortable staff was friendly ambient restaurant with good food also

Probably the nicest hotel I’ve ever stayed at in the city. The service was beyond exceptional. Super clean hotel with super friendly staff.

Exceptional

Superb

100%

Hot tubs was the best part!! Super hot water

The spa was wonderful, the room was clean and comfortable, and the staff was friendly. I only wish they had more food options. I have allergies and it was difficult to find items

Pleasant

Exceptional

Wonderful room, comfy bed, and excellent gym!

We called about specific amenities prior to our booking, and were misled. The amenities we were told were working were unavailable upon our arrival.

Room was clean and comfortable, and the staff at the front desk were very friendly.

Room was filthy found a used condom

Everything Loved everything

Everything Loved everything

Very good

The room was great and clean , there was a toilet issue but the staff members gladly were readily available to fix it all ! The amenities including the hot tub, and pool as well as the in room service breakfast was 5/5 . Would absolutely stay here again .

Room was great, the staff and concierge exceeded expectations!

Great service cleanliness

Was Amazon

mattress and pillows! Hotel did not seem full, so it would have been nice to have a room with a view, meaning to have been “upgraded”

Hotel did not seem full, so it would have been nice to have a room with a view, meaning to have been “upgraded”

Comfortable and cozy Price was okay

Price was okay

Staff was very nice, and very helpful Proximity to the Passport Agency, main reason for our trip to Chicago

Lobby of the hotel was cool but the room was not great at all for the price. I would expect the condition of the room for $150/night. For $400 a night the shower leaked through the glass door onto the floor and the bathroom sink drain was broken. Also no vent in the bathroom which is not ideal. Way overpriced.

We had a great time

Bottle of waters were not stocked in the refrigerator.

H

The hotel was good, as all JW Marriots

Exceptional

Beautiful !

Exceptional

Beautiful hotel, great breakfast, very nice rooms, front desk was amazingly friendly, great hot tub, and the largest and nicest hotel Gym I've ever seen!

Clean room and great location!

Exceptional

My room was very nice, the hotel was quiet, my bed was very comfortable, there was a huge bath tub. The distance to the elevator was pretty intense with a lot of curving hallways.

I couldn’t find the breakfast

Was okay but for the price the room was very minimal

Dark roons with no view. Looks into office blocks

Service was excellent and rooms were nice

The one real disappointment was in the executive lounge. Around 9:57 AM, while guests were still coming in for breakfast (which ends at 10 AM), staff were visibly throwing the remaining food straight into the garbage. With everything going on in the world, it felt careless and poorly timed, especially when guests are still arriving and have paid extra for that access. At the very least, that sort of cleanup should be done out of sight.

It was a very nice hotel we had a great time. I will be back booking soon .

They down graded our room and didn’t compensate us for the inconvenience.

Create customer service and the rooms are nice and clean as well. We would definitely stay here again.

There was no view and had many hidden charges after we prepaid Hotel.com

There was mold in the shower on the bottom seal of the shower and there was no vent in the bathroom. My husband didn’t shower the day we left because his first shower was “more cold than anything”. The water pressure wasn’t great and the temperature was mildly warm.

The room was clean and well appointed. The staff were friendly and helpful.

Spa, customer service, valet

Clean and amazing service

The staff did a fine job. We had booked a room with access to the Executive Lounge and were informed upon checkin that the lounge closed at 12pm on Fridays and Saturdays (week days it's open until 10pm). This was a huge disappointment. Moreover the second restaurant in the building is closed. The room itself is average to slightly above average. The JW Marriott is a fine hotel but it is not a luxury hotel.

The room was spacious and clean

I was bumped from a property that I booked specifically for its location in reference to a conference I was attending. I was informed as I was traveling to the hotel - that they overbooked and they eliminated all of the lesser important bonvoy members….. so my prepaid reservation meant nothing! I was moved 2 miles away- it cost me several uber and taxi trips back and forth to where my obligations were. Then when I was told where they could put me- they only had one night available. I had to book the additional night myself, on a third party because no one at the property could help me. Then I was asked to move rooms with 15 minutes notice before I had to leave to get to the conference. Which I couldn’t do - and the manager finally over rode the block on our room to allow me to stay in the same room for 2 nights. No one seemed to be able to help me or explain what exactly had happened to begin with. It was intensely frustrating and far less than the service level I would expect from a Marriott high profile property. In fact, the worst service I have had lately!

Nice Hotel. Large rooms and nice lobby. Some problems with thermostat which was later fixed and some delays in room service delivery . Otherwise great location. Not much views though. Good health fitness but in basement and where spa is. Facility space is large and welcoming.

Clean, luxurious, great staff and location.

Exceptional from check-in to check out. Room, staff and experience.

Amazing and rich for taste,high class definitely

Close to everything. Walking distance to just about everything downtown. I stayed here for Chicago marathon, literally three blocks from starting line.

Executive lounge was excellent

Everyone was so nice, excellent customer service, clean rooms, great location Nothing

It was really good. The menu didn’t offer some drinks like orange juice. It was offered then the online ordering wasn’t easy to navigate.

Everything was amazing! We’re coming back

Extremely friendly staff, very clean and well maintained facility and great location!

Hotel was not to standard of JW.

Nice play to stay. Walking distance to almost anything you would want to see.

Beautiful hotel and good service.

the staff was very responsive and the service was friendly and quick, including room service. a bathroom issue was attended to very quickly. the bed was impressively comfortable, including the sheets and pillows. the lighting in the bathrooms was great and the 15X magnifying mirrors a rare blessing. the shower was very generously sized and the bathtub, luxuriously large and filled rapidly [we had a suite]. the room was whisper quiet despite the hotel looking full. zero street noise. this is an expensive hotel and an expensive suite yet there wasn’t one comfortable piece of furniture in it. in the living room, the sectional felt like it came from ‘big lots’ with rough fabric and inadequate depth, except for the chaise part. one big armchair was impressively hard and grossly uncomfortable. no stool. lounge at your own risk. the arm chair and stool in the bedroom must have been ordered out of a catalog without anyone having sat in it…the arms are too low and the back too straight for comfortable lounging. no minibar. do not expect any art on the wall as what’s there might qualify as decor but not even nice decor. the toilet seats slammed down with a bang. not to be snotty but i expect soft close hinges at a luxury hotel.

We came to Chicago to celebrate my son’s birthday. The staff at this JW Marriott went above and beyond to make our stay special. I was able to arrange a special celebration cake to be sent to the room, plus they sent chocolate-covered strawberries (his favorite)! We booked a room with Executive Lounge access and it did not disappoint. My son was very satisfied with the breakfast - I wish I had stopped in to get myself a bagel. The desserts later in the evening were a nice touch, as well. We did not go during the hors d'oeuvre hours. All of the staff that we interacted with were lovely - engineering came in the first evening due to the phone not working, which was easily fixed. Housekeeping / turndown service was a nice touch and would always inquire whether we needed anything. The room service menu is a tad limited, but we were able to find items that we enjoyed with some recommendations from in room dining. Note - if you are in a 2 bed room, I recommend requesting a rolling table vs. a tray for the food, as the small table or nightstand are not big enough to eat off of, especially for 2 people. There are benches at the end of each bed that work perfect when eating off the room service table. The hotel is located close to public transportation, plus it is easy to order a ride share. Would definitely stay at this property again. Next time, I would love to book a spa treatment, as the other guests we met had nothing but praise for the spa.

It was totally worth the price

They moved me to another hotel because they overbooked. The seminar I was attending was in there hotel. The absolute worst.

We arrived a little early, and the staff was wonderful and helpful. Hotel was clean. Only bad thing I can say is that I paid for a room with a street view, but got a courtyard view. However, we weren’t there much during the daylight anyway, but would’ve been nice.

Great property that’s close to shopping and restaurants. The rooms are large and very quiet. I’d say the only drawback is the beds were small. This is definitely a 5 star property

Great experience at this hotel during the trip there. Very convenient location in core area of the city.

The photos of our room led is to believe we would have a tub and shower, but it was just a shower.

Great staff and location.

Overbooked and didn’t have the rooms we requested. Rooms were old. This place needs a renovation, definitely not a 5 star hotel.

There was dirt and hair in the shower behind the door as if the housekeeping never enters the shower to clean it fully and just cleans from the open door. The pillow cases were stained (or at least I hope they were just stains) with hair dye or ink. Apart from that, pretty clean. Staff was friendly. The worst thing was the “view” we paid for. It was non-exists t. You get either a view of an interior courtyard or what they call a “city” view which is just of the larger buildings all around the hotel since the hotel is only 4 stories high. It was 100% not worth the extra price we paid for it.

Great location with easy access along the Loop. Plenty of restaurants and shopping nearby. Hotel was clean and well appointed for everything we needed.

Check in was quick and staff was very engaging and polite. It was our 30th Anniversary and they brought chocolate covered strawberries, macaroons and a bottle of wine in our room. Room was clean and spacious. We appreciated the hospitality.

Only thing I didn't care for, was the bed. It was pretty firm! My back killed me for days! But Im also used to a really soft bed at home, so I am pretty particular.

Outstanding staff across every position. Inviting smiles, eager to help, fast resolutions.

Extra fees

Staff was super friendly and accommodating. Loved the large room and bathroom. Room was clean. Great place to stay!

Top end hotel in the Loop.

Comfy bed, very clean, easy transportation, great area.

The location is great. The hotel is old and needs updating. I could hear my neighbors and anyone in the hall. The bed was old and really uncomfortable. Not worth the money spent

The additional 30 fee. For that breakfast should be included, at least a simple one

Pleasant experience overall

This is a very nice luxury hotel. They do however charge your card for incidentals and $30 for you to spend only $15 of that in their dining room or lounge. I didn’t like that being mandatory.

A great property to stay at when you are in Chicago. Walking distance from everything. Will definitely come back.

Property was nice, clean, and quiet for how busy it was Breakfast wait staff was not rude but had to ask for simple things like condiments , juices, and water. Even if a la carte if not on the menu they should inform customers what is available for purchase

I loved the room, comfortable temperature with no noisy AC. Very peaceful. There were a lot of renovations going on outside and therefore dining was limited to the lounge area cafe. Food and staff were good. I never found it difficult to find a taxi. It was a nice hotel.

Second, they charged $14 per day for Wi-Fi in the room. I was surprised by this, as I've never stayed at a hotel that charges for Wi-Fi.

I had a wonderful experience at the property. The staff went above and beyond to make me feel welcome and supported throughout my stay. I can confidently say I will definitely return!

Overall an average stay in a nice hotel . Seems like too far from most of the activities

The Wi-Fi didn’t work good, the pool closes at 9pm and we couldn’t use our Roku for the tv.

N/A

This was a beautiful hotel with a lot of amenities on site and the room was clean and spacious. We did have an issue where the shower was not draining properly and had to wait at least 30-45 minutes in between showers for 3 people. We did report it to the front desk the next morning and they took care of it very quickly and we did not have any issues for the remainder of our stay.

In a quieter place in downtown Chicago and close to all the attractions.

Staff very inviting and friendly. I was amazed at the 5 star hospitality.

Clean rooms and courteous staff

Very nice hotel. The bar and lounge are right in the lobby, so be ready to walk past everyone with your travel luggage. The Valet was very quick, but the area does get congested. The staff was very helpful and there was always water in the lobby. The rooms, bathroom, and closet are large. The bathroom has no shower curtain, so that does leave it hard to have a 4-person room only using 1 bathroom together. The gym was very nice and the pool was little chilly. It said no children under 16, but it was overrun with kids in the evening so that you really couldn't use it. The spa was excellent and the services were some of the best we've had. The location was nice for walking to many areas.

Excellent

5 stars, would stay again!

It was a nice place.

Absolutely loved the amenities at the hotel!

Amazing experience from the first step in the door. Beautiful and clean. Hotel smelled lovely. Plenty of elevators and spacious rooms with nice amenitys. Location was great!

Nice spot quick to drive to most popular spots.

Everyone was helping and nice. It was very relaxing.

Amazing stay will definitely choose JW Marriott on my next trip to Chicago.

Awesome

I loved my stay

The place was really nice and clean. The front staff did an excellent job; especially, Kimberly was very friendly and went above to help us with our questions.

This was a great location. The hotel itself is well kept. Modern decor in the rooms. The staff are friendly and efficient.

Nice hotel. Only wish it was closer to kore shopping districts.

Great place to stay!

Excelente in everything

Close to everything

Very clean , staff eas friendly, comfortable stay

i loved it it was close to the bean

The option were room service a bar or one restaurant .. it’s extortion . It adds another $75 o your bill and u either have to stay in room for room service or bar I don’t drink … that’s an unfair added cost !!

Stay here!!! Awesome staff and very comfortable rooms. Highly recommend

Excellent quiet property in a great location. Concierge service was exceptional at assisting and coordinating my special occasion in a timely manner and even offered an amenity. This is quite rare and much appreciated. I will be going back and recommending this hotel. This is my second stay here and won’t be my last.

The JW Marriott had everything I wanted in a 4 star hotel. Soft comfy beds, I literally fell asleep moments after my head hit the pillows, welcoming staff and quiet rooms. The location was walkable to restaurants and the trains. The rooms were clean and the bathroom also had a light up magnifying mirror which made putting on make-up and mascara so much easier. I'll definitely stay here again for my next trip to Chicago.

The hotel was very clean, and the staff were very friendly.

Great!

The spa was wonderful!

Everything was great

Our room was amazing! The tub was wonderful and the shower hot! The staff was very nice and friendly. We will definitely be back.

I absolutely enjoyed my stay here. The staff was so helpful and friendly. I had an amazing experience. Definitely a 10/10 for me!

Highly recommend for family trips

A beautiful place to stay in the midst of Chicago.

Will definently be back. Nice pool whirlpool area. Room service of good quality. Excellent spa customer service. I did not experience breakfast but hear it's very good. Will be back to stay longer.

We we're coming off a bad reservation elsewhere and when greeted by the JW Marriott team member Vicki, we felt amazing! She was so caring and accomdating! The hotel itself if beautiful and the rooms are decadant! We ended up eating in the lounge and I must say that was some of the best food i've had! The hot tub was great and overall we had a great stay! Parking was a lot but hey it's Chicago....

I loved this experience overall

Best experience in Chicago

The staff were kind, helpful, and accommodating. The room was spacious, clean, and comfortable. The property has a great executive lounge as well. Will definitely stay here again.

GREAT STAFF ,VERY GOOD ROOM , AND EVERYTHING ELSE THERE WAS ON POINT.

Very clean and friendly staff Great food Excellent environment

So far stay has been great and enjoyable

Hotel was wonderful. 10/10

Very pricey but we felt very pampered! Even though it was a lot of money the food lounge on the 12th floor was incredible!! We felt like we had our own chef!! Sooo delicious!! The beds were like sleeping on pillows! We didn’t want to leave!!

Super convenient and near all that we needed-very quiet and restful. Clean and luxurious

Great

The hotel was beautiful, very nice and well maintained!

Top-notch facility

Great hotel!

Loved how close the property is to union station and walkable to magnificent mile of shopping/dining and millennium park.

Great experience. The hotel was so beautiful and the rooms were clean and nice.

Love this hotel. Especially at Christmas!

Room was spacious and clean. Wished the pool and hot tub area is much bigger but fitness area was nice and clean. We were so glad we picked here and would definitely come back again!

There are no garbage cans anywhere in lobby.

We had such a great experience staying here. Decked out for Christmas, so quiet and a great location.

Excellent service

Hotel king room/suite had no microwaves. Hotel is too pricey to not have full amenities.

Beautiful hotel that was clean! Had great, friendly service too.

It is a classical older building that has been renovated with all the modern amenities.

It was Great

The downsides were: A charge for seemingly everything, felt nickeled and dimed. Charge for reserving on a non-Marriott site. Charge for Wifi. Was supposed to get free wifi, but didn't always connect and had to spend 40 minutes with Marriott IT. A nightly occurrence. Only one elevator bank for guests on one of the four hotel sides. If your room is on the opposite side, plan for a LONG walk and extra time to get there. Ridiculous that there are multiple staff elevators and one guest elevator bank. No grab and go breakfast options like The Autograph around the corner.

This is an impressive hotel. The room was excellent and service was great. The mandatory $25 convenience fee feels like another way to pad their margins, but at least the hotel dining options (where you have to spend it) are very good.

Wonderful stay!! Hotel was super clean and nice, all the amenities are amazing!! Close to all the downtown Chicago attractions. Everything was within walking distance. Loved the fact there was room service until midnight and two restaurants and a bar on site. Will stay again.

Really nice hotel

Staff and the hotel was great

Nice hotel

Enjoyed our stay! It was clean, spacious, and quiet.

Hotel has nice pool with hot hub which is what we needed. Kids enjoyed the pool and hot tub. Nice work out space. Love the fact that in the work out room, there is eucalyptus infused cold towels available for guests to use. This is a nice touch that makes this stay experience special. Good variety of breakfast options. When we checked in, the reception did not share any info about the executive level lounge access to us. So we missed out on hors d'oeuvres hours, evening dessert time. We reserved executive level room and didn't know about any of the benefits or timing of different hours until the day of our check out It would have been nice to know what's available to us. We booked 2 queen beds with executive level, but I think we got 2 double beds instead. Room looks different from the picture. Since it was a short trip we didn't bother changing room. The overall experience is fine, but check-in can be better had the reception take the time welcoming guests and explaining what's available, etc.

Our room was clean and the bathroom was modern. The location was great - we had easy access to run along the lake and walk to restaurants.

Customer service was great!

There was feces wiped on our bathroom wall that was not cleaned up after 4x of asking.

The hotel and room were beautiful. The staff was very friendly. It was nice to have a workout facility, spa, pool and hot tub available. Very walkable location - easy access from both train stations, and within walking distance to many of the local attractions.