Hyatt Place Chicago/Hoffman Estates

Como todos los hoteles de la línea Hyatt Place las habitaciones son amplias y el desayuno con algunos platos calientes que permiten balancear un desayuno completo en las mañanas con un café excelente. Sin embargo la propiedad es vieja y no ha tenido tan buen mantenimiento. Las habitaciones no las limpian todos los días. Hay que estar solicitando que lo hagan y aún así es un mantenimiento básico, mucho que desear de un hotel de esta categoría.

Love that the staff remembers us when we return 1 or 2 a year from Nebraska. Always do kind and helpful with my disabled daughter.

The staff is very nice and helpful.

Nice large room and very clean. Good location for us.

It took 1 hour and a half to check in

Exceptional

My rooms were not clean until 3 days into my stay, I feel that they should be ccheck daily

Could have been cleaner. We did have a pet friendly room but the carpet was very stained… our dog is very much potty trained I was worried this may have changed that… also breakfast was not very good

Friendly staff very nice place to stay

Very good

None There were cockroaches and when we told the staff they argued that they were a different bug. They were roaches. We were then told we would get a full refund since we would not be staying any additional night (we had no choice that night unfortunately) and they ended up charging the cards again months later.

Excelente service Pool

Shuttle was convenient front desk helpful

Very kind and helpful staff above all.

Clean room, love the separate work area in the suit. Breakfast is always good. It ends promptly so make sure you are on time. Parking is always available

Overall hotel very clean. Staff friendly & helpful.

Staff was nice. Breakfast was ok. Place could’ve been cleaner

Exceptional

Nothing I was driving from ohio so i booked beforehand and i arrived around 5 o’clock in the morning nobody was in the lobby and after 15 mins old guy show up preparing for breakfast and he barely checked me in and key was not working and came back and ask for new key and he said he was trying before and couldn’t open the door for other customers and he said hotel is fully booked and i ask him then why u didnt keep a room for me if u know the room cannot be oppened and he said he will try with master key and coulnt open again now i have to wait untill 3 pm for next day reservation and end up sleeping in my car i am really frustrated and they said they cant do anything very bad management and very bad place

Nothing I was driving from ohio so i booked beforehand and i arrived around 5 o’clock in the morning nobody was in the lobby and after 15 mins old guy show up preparing for breakfast and he barely checked me in and key was not working and came back and ask for new key and he said he was trying before and couldn’t open the door for other customers and he said hotel is fully booked and i ask him then why u didnt keep a room for me if u know the room cannot be oppened and he said he will try with master key and coulnt open again now i have to wait untill 3 pm for next day reservation and end up sleeping in my car i am really frustrated and they said they cant do anything very bad management and very bad place

Breakfast was fine.

The maintenance man just walked in our door without knocking. The refrigerator wasn't working, and neither was the TV or air conditioning ( unless it was down on 62).

The guest services was nice. The maintenance man just walked in our door without knocking. The refrigerator wasn't working, and neither was the TV or air conditioning ( unless it was down on 62).

Facility is great, breakfast is awesome

I booked my trip back in January. We planned to stay the weekend in Hoffman Estates because my daughter graduated the weekend of May 17. We were expected to check in May 16, and before we arrived for check in the hotel was already trying to process a payment. I’ve never booked anyplace and a payment was collected before I could even arrive. They made 3 attempts and they were all declined because I keep my card locked for obvious reasons. Someone from the hotel ended up calling and asking if I was still arriving and to secure my reservation the payment needed to be made because they were all booked up for the weekend. I assumed my reservation was secure when I booked through Expedia back in January. Nonetheless I let them process the payment before arriving and once I got to the hotel I was asked did need a King suite or Double bed. That made absolutely no sense to me because I booked for a Double bed suite and they sweated me all morning for the payment. This hotel was so out dated. No microwave in the rooms. The pool area needs to be updated.

Very friendly staff, clean and perfectly located near the city.

Right into the bedroom a big fly was flying around, I could kill it with towel after following it for 10 minutes. A couple of long hairs into the tub was not fun to find. Fruit from frozen in the breakfast not the best flavor. There should be better hotels around for a similar price.

Location Staff,

Staff,

Rooms were dated and definitely needed upkeep. There was no room service for the 2 nights we stayed. It’s definitely very conveniently located off the highway. I wish the rooms were a bit more fresh/updated. Staff was great and helpful, breakfast was great with a bunch of options and ample parking.

I like to add because everyone that works there far as I met they’re all polite. They’re all respect. They’re all nice people so yes, I recommend you guys stay there. Oh my God, especially with family. I liked it everything room servers ladies are very very polite. They go out of their way for you. Believe me very good place. Very good polite place quiet respectable.

I like to add because everyone that works there far as I met they’re all polite. They’re all respect. They’re all nice people so yes, I recommend you guys stay there. Oh my God, especially with family. I liked it everything room servers ladies are very very polite. They go out of their way for you. Believe me very good place. Very good polite place quiet respectable.

The breakfast was disappointing, the room looks like a motel.

Not much, it’s needs to be updated a little. The breakfast was disappointing, the room looks like a motel.

Really good

Clean and spacious room. Easy parking. Very nice staff.

Exceptional

Exceptional

Nothing Don’t waste your money promoting false information room was super old not worth the 200$ get a better room in a better location

Nothing Don’t waste your money promoting false information room was super old not worth the 200$ get a better room in a better location

It was just OK. Hotel needs updating. 2 elevators -- only one worked. Lots of waiting time at elevator. Very disappointing that they didn't keep the complimentary coffee and tea out all day like almost every single other hotel. Kitchen staff not the nicest. The breakfast was ok, except the fake eggs and the gross sausage patties.

Our one night stay was great. Wish we could have stayed longer.

It was nice and quiet & the staff was exceptional !? Nothing ! I needed to stay close to Alexis Accension for a procedure in the morning so we wouldn't have to drive over an hour in the morning

Exceptional

It was nice and quiet & the staff was exceptional ! Nothing ! I needed to stay close to Alexis Accension for a procedure in the morning so we wouldn't have to drive over an hour in the morning

If the rooms were as Wonderful as The Staff this would be a 5⭐️ hotel. Rooms were nice on appearance but dated and dirty. Bathrooms were small and had to get in and out. Bath floors were dirty and tile and caulk were in need of maintenance . Carpets had burn marks and TV was Analog . Had 2 different people try and fix never happened. They asked us to move rooms to rectify but the TV was no better.

We had a great stay at the Hoffman Estates, The rooms were spacious, had a refrigerator and comfortable. The breakfast had a variety every day. The staff was friendly and helpful. We had only a few issues the bathroom door to Toilet & shower was awkward, would have been nice with nightlight or dimming options and elevators not working well. Overall great experience for all.

Clean room, quiet, staff, breakfast

Superb

Needs updating and not that clean as to compared to other hyatts I stayed at.

Clean room, spacious. Great value for price. Looks like there are nice update renovation plans. Free parking. Convenient location.

Exceptional

Breakkfast was the same each day. Parking was okay. Their fire alarm went off twice during the night.

Breakfast was pretty good, I appreciated that they offered almond milk. We had issues during our stay but the front desk was very nice and apologetic. We were first issued a room next to the elevator which we ended up finding out didn't get hot water. We asked to switch rooms and the new room did have hot water. Asked for hot water for tea and received lukewarm water. Worst part was when the fire alarm went off in the middle of the night and i kept trying to call the front desk but they never answered. Stains on the couch were also pretty gross.

We were first issued a room next to the elevator which we ended up finding out didn't get hot water. We asked to switch rooms and the new room did have hot water. Asked for hot water for tea and received lukewarm water. Worst part was when the fire alarm went off in the middle of the night and i kept trying to call the front desk but they never answered. Stains on the couch were also pretty gross.

Have stayed here many times over last 14 years. Good location, free and easy parking, great breakfast, friendly staff. This is my go-to hotel when I am in the area.

Very good breakfast! The whole place was so clean and well maintained! Staff was awesome! Definitely be back!

The staff They have bed bugs

The biscuits for the breakfast were as hard as rocks and the breakfast over all was trash

The staff They have bed bugs

The beds were small, but the rooms were spacious and clean. The staff members were exceptionally nice. There was a variety of breakfast items to choose from and everything tasted great. We will definitely stay there again.

The elevator is a little sketchy but the room was comfortable and the staff was helpful and nice

Room was large and clean. No microwave in the room. Bed and couch were comfortable. Not a lot of storage in the room for clothing. Parking was super easy. Ice machines only on floor 3&5.

Overall very nice

Good

Excellent breakfast.

The staff was nice and patient. I asked for extra towels and they offered to deliver. We then had a tv that didn't work and the front desk woman checked the tv in another room for us before assisting us with moving. The breakfast was good, with a variety of options and plenty of room to sit comfortably.

Exceptional

Hotel staff was friendly and were very accommodating. The hotel close to whatever you need from fuel to food and shopping.

I had a good visit

Muy bien

Roof leaked in our first room. The second room the heater smelled like it was burning, Tv and phone didn't work either. They were fully booked so we had to leave and they are refusing to compensate for the night we never got to use. The general manager won't even call me back

Clean and safe

We stayed one night and while the staff was wonderful, the parking/location easy to find and our room clean, there was no heat in our room and the remote didn't work (even after changing batteries). We didn't find out about the heat until the middle of the night, we told the staff the next morning and they offered a new room and sent maintenance in right away. The breakfast was solid.

Overall cleanliness and upkeep were not up to expectations, and the service quality did not match what was promised. Communication from the staff was also lacking, and requests were either delayed or not properly addressed. Additionally, one of the staff members—an Indian lady—was particularly rude and unprofessional. Her behavior was unwelcoming, and she came across as dismissive and overly authoritative, which made the experience even more unpleasant. Considering the price and expectations, this was not a satisfactory stay. I would not recommend this place unless significant improvements are made in both service and amenities.

Room was very nice and spacious. Loved the separate sitting area and large TV. Very comfortable. Breakfast had a nice variety of options. Location was great with easy on /off the Interstate.

After it rained there was a leak in our shower. We reported it and was not moved to another room, nor was there follow up

They need to change the bed sheets and pillow covers. I found hairs and wasn't comfortable.

I like how accommodating they are. Very attentive to making sure your stay is amazing. The pool was clean and warm, the rooms were very nice and clean.

Bathroom accessibility was restricted at best. Horrible design

Yes

Air conditioner was noisy, shower squeaky and breakfast not so great.

Breakfast was yucky

Don't like the TV issues but everything else was perfect

I was charged double the deposit at check-in. The tv clicked loudly and didn’t connect well. The state of the pool didn’t look inviting to swim. Beds were comfortable.

Lots of free parking. Very clean rooms. Competent staff.

Easy Accessible & Parking !! Complimentary Breakfast. Spacious rooms. Comfy beds. Very friendly staff.

Very nice place and staff

Dirty room and cold heat didn’t work!!!

Wonderful. I wish all motels were this nice - for the money - this one cannot be beat

We ended up not staying because of weather, so just went home. Knew we were going to be charged for the two rooms as it was late notice, but were charged for 4 rooms instead of 2. They finally debited one room but still charged for 3. I have called every day for a week and no one will call me back. Terrible service

I didn't use it

Needs a little updating but very nice staff cleaning crew came around way to late in the afternoon to clean rooms.

Very clean

Xxx

Good

Everything was perfect

Staff was very friendly

It really needs either a deep cleaning , but better - remodeling. Front desk staff is great. Fatima is amazing 👏 Pool area needs attention as well. And, the bugs, in the room and elevator. We wanted to order some food, , only burgers out of the whole menu was available. Breakfast- okay. Will not recommend.

Clean room and excellent customer service!!!

It was nice, staff was friendly i would definitely stay there again

everything was wonderful everyone we talked to or met in the halls were so very nice .The breakfast was great.Very nice rooms,very large and clean.Love the little snack area was really nice.The bar was cute and very nice bartender,very helpful . the only thing was I took my niece to go swimming the pool was beautiful water so nice and blue,but it was so cold.I did report it to a few people we did try over and over again but we couldn't go in for more then 10 minutes .

I saw something on the room

Very friendly staff and cleam hotel.

Hotel was clean and breakfast was good

Was very nice

Clean comfortable and friendly

Immediately the lady at the front desk was pleasant and helpful. Check in was a breeze. Our room was clean, comfortable and spacious. The only thing we didn’t have was a microwave. The pool is huge and well kept. There was lots of seating options and tables. Breakfast was phenomenal. By far one of the best continental breakfast buffets I’ve ever seen. So many options. We will definitely stay here again.

Room was good, was clean place and good breakfast

Everything was nice

Our overall stay was excellent! The staff were accommodating, shout out for Fatima who made our stay worthwhile! Thank you very much! Definitely a good place to stay with your family and friends!

Super

Clean and comfy

Room

We weren’t able to get a key all night and it took hours to check in

Great

Dusty from construction.

Good selection for breakfast. Great location, close to shopping and restaurants. I reserved a handicap accessible room with a roll in shower. My mom is in a wheelchair. When I arrived I was given a regular room. The hotel staff quickly found us a handicapped room. Although, it did not have a roll in shower, the associate did everything to accommodate our needs and correct the mistake.

Everything

Noisy. Uncomfortable bed.

There was a couple arguing in there loudly then slamming the doors. People making all kinds of noise in the hall. Not hotels fault just the inconsiderate guest. However, Staff was amazing and rooms were clean.

Me and my boyfriend had stayed a night for new year’s eve, we had a blast. Room was plenty big for the 2 of us, pool was very big and nice, breakfast was delish, and i was able to bring my dog which made my stay a lot better. Thank you!

The room utilities were very old. The bathroom was extremely dirty with many spider webs. The lobby floor was also very dirty. I do not recommend this place.

James our desk attendant during our stay was extremely professional and welcoming. Check in was a breeze. He was attentive and greeted us each day. Breakfast was nice and hot. We appreciate the glass plates, cups, and bowl during the breakfast, elevating the complimentary breakfast. 24/7 access to the gym was clutch

Clean room. Staff was helpful and nice

Clean

The staff was all very friendly and welcoming. The breakfast area and lobby were very clean and my son loved the waffles. The room was comfortable and appeared clean, but there seemed to be a slight bug problem. We found lady bugs, flys, and spiders in our bathroom area.

The staff was amazing. Excellent customer service. Very friendly and helpful. The hotel was clean, the room was large and comfy.The breakfast had a good variety and I was impressed they had almond milk for cereal. The location was close to everything so very convenient. All of the boxes were checked here. Minor thing, no can liner in trash cans when we got to the room and the shower took a minute to warm up.

Horrible accommodations rm 314 & 123 & pool area! Elevators in disrepair loud, floors in poor shape buckled, selection panel rm lights burned out, dirty and scratched up. Rooms 314 carpet stains cigarette burns in carpet, elevator noise loud and almost constant. Limited and lousy selection on tv with no options, wifi no operating during my entire stay, room 123 coffee maker missing leg I had to use a tea bag to support it to use properly, refrigerator was off and smelled like stale pickles and onions and very loud when running, stains in carpet, heater damaged melted grate and air conditioner does not work I had to open window al night to cool room off suitable for sleeping. Breakfast was adequate, bed in 123 was very comfortable and shower was very hot.

Hotel Manager is horrible she should be not work with guest. She is unprofessional and empathetic which makes you not want to stay there or never recommend anyone staying there as long as she works there. Which is a shame because the hotel is really nice.

Everyone was helpful and nice. The room was large and spacious. We especially enjoyed having two sinks and two areas to get ready. The couch/sitting area was nice.

Staff very friendly and always willing to help.

enjoyed the breakfast. the cleanliness of the hotel was terrible. the room had not been fully cleaned and disinfected. there were toothpaste smudges by the sink, hair and makeup stains on the tables. the bathroom head was visibly dirty it made me uncomfortable to even shower. overall just enjoyed the breakfast and how quiet our stay was. the receptionist also marked my ID with a sharpie? -50 brownie points, +2

The customer service here is always wonderful!

Staff. They greeted us as soon as they saw us and were extremely warm and welcoming.

Okay for the money and good location to my office and interstate

The staff was so friendly, the rooms were clean and the amenities are great!

Courteous staff. Clean room. Breakfast good

Staff was great pleasant. The room that was given was ADA, so the bathroom set up was odd since the sink was outside of the room. The bathroom was missing toliet tissue. The area by the couch had playdo on the ottoman and on the side of it.

The bed wasn’t as soft as I prefer.

Amazing !!!

Staff are wonderful

Front desk during check in very friendly and helpful . Overall such an enjoyable stay in comfort , cleanliness, and could not beat the location !

was charged 234.47 when I already prepaid online. I have stayed at Hyatt schaumburg so many times and I have never been treated with such hate. I was being looked at and treated like shit! I am homeless! Booking has even tried talking to your staff and they were even rude with the booking agent. I’m going to file a complaint with the better business bureau and federal trade commission. I’m also going to write a letter to the Illinois attorney general because I believe fraudulent business practices are a major factor. I am seriously considering consulting a lawyer regarding billing fraud, Illinois consumer fraud and deceptive practices act. I was already charged prior to arriving and booking confirmed I was not suppose to be charged when I arrived to Hyatt Hoffman estates. Booking agent even admitted your staff slipped up and admitted and acknowledged that they were seeing the booking that I prepaid and they were still hesitant on giving a refund. So did I just get robbed by your staff and plus I was treated with a lot of hate and rude manners. Full blown discrimination. Why would anyone become confrontational with a customer. Why would you guys look at me really hard with hate. You guys really hate Hispanic Latinos? I am going to the news station with this as well because I was taken advantage of especially due to my situation of being homeless. I would really appreciate a response back as I am really looking to resolve this as promptly as possible. I will be seeking legal help for all of this. My check in date is 10/30/2025 and check out at 10/31/2025. I am at the Hyatt Hoffman estates location. was charged 234.47 when I already prepaid online. I have stayed at Hyatt schaumburg so many times and I have never been treated with such hate. I was being looked at and treated like shit! I am homeless! Booking has even tried talking to your staff and they were even rude with the booking agent. I’m going to file a complaint with the better business bureau and federal trade commission. I’m also going to write a letter to the Illinois attorney general because I believe fraudulent business practices are a major factor. I am seriously considering consulting a lawyer regarding billing fraud, Illinois consumer fraud and deceptive practices act. I was already charged prior to arriving and booking confirmed I was not suppose to be charged when I arrived to Hyatt Hoffman estates. Booking agent even admitted your staff slipped up and admitted and acknowledged that they were seeing the booking that I prepaid and they were still hesitant on giving a refund. So did I just get robbed by your staff and plus I was treated with a lot of hate and rude manners. Full blown discrimination. Why would anyone become confrontational with a customer. Why would you guys look at me really hard with hate. You guys really hate Hispanic Latinos? I am going to the news station with this as well because I was taken advantage of especially due to my situation of being homeless. I would really appreciate a response back as I am really looking to resolve this as promptly as possible. I will be seeking legal help for all of this. My check in date is 10/30/2025 and check out at 10/31/2025. I am at the Hyatt Hoffman estates location.

Bad experience never coming back here

Friendly staff and clean facilities , beds were comfortable. Room was spacious for family of 5! Nothing everything was great

Very good service

Very low quality

Good stay at a nice place

Still waiting an email after checking out. Had horrible waiting time for check in.

Great

Not like other Hyatt properties

The Hyatt was very comfortable, however the TV was not working in my room, I let them know when I checked out. Would have felt better about it if the response had been oh I am so sorry and we will get someone to take care of it! My response however to me was oh it must have been on the wrong Chanel. It was a small inconvenience since I had my I pad with me however the response is the way you feel about things .

Helpful stadf

clean room

Staff was very professional & polite

The room was clean but had a musty smell too it.

Upon arrival the room was dirty as there were many stains, there were many bugs in the room, no microwave and the tv failed to work properly. When channels did work on the tv, the quality of the picture was extremely fuzzy or many other channels just had no signal.

The hotel pillows were extremely comfortable as soon as I put my head on it I was gone.

Great

Good stay.

There was confusion with the first room we were given. But the staff upgraded our room without question and were very apologetic.

Room was clean the staff was great even in the evening. we enjoyed the night crew! The hotel is amazing this is our second stay. Visiting family out of town n this was always be our go 2 hotel !

Busy hotel excellent service and good breakfast

The breakfast was okay.

This was a nice comfortable stay. The room was big and cozy and smelled nice.

Good staff, breakfast could be better

They had a good breakfast they should have had a better setup for it because the waffle line was very long and it made it so people couldn't go through to get other things

Nice place to stop on a trip with lots of space in the rooms.

Excellent friendly staff. Loved the breakfast options that were different everyday of my stay. Only inconvenience was that there was no microwave in rooms. They have only one small microwave in business center on first floor. They need to upgrade that and get a bigger better one.

Very nice & accommodating

Easy check in. Very nice hotel staff. The room was large. Only issue was the bathroom is super tiny and dimly lit. Great shower though.

The hotel staff was very friendly and accommodating. I was happy with the customer service here. Unfortunately, the hotel itself is pretty rundown. There are pictures of “what’s to come” in the lobby so I assume there are renovations planned, but we booked this trip based on images online that looked much nicer than what we got. Our room had several tolerable maintenance issues in the bathroom - the file floor was so warped that the door almost wouldn’t close and had to be forced shut. The shower head was covered in hard water deposits and made a high pitched squealing noise for most of my shower. Furniture and carpets had some noticeable stains. The pool was extremely worn down looking and didn’t seem very clean. Again, I hope plans are already in the works for renovation because staff was great.

Wasn't up to my standards. Noisy and not spotless

Very good

the TV hardly worked and the rooms were dingy

I had a very disappointing stay. Despite multiple requests, I was never given fresh sheets during my time at the hotel. The lady at the front was also rude when we asked if we could get new sheets after coming back to the hotel and seeing that the bed sheets nor the towels had been changed.

We were there over a week, staff was friendly & helpful.

Location is good. But really dated.

The hotel needs to be updated. I was disappointed in the hotel overall. Unlike the Hyatt Places I’ve stayed in previously this hotel & the breakfast left something to be desired. Will not stay again until this place is renovated.

Very nice staff and very accommodating

Bathroom floor is dirty and bath mat. Michelle was the only one who was hospitable and accommodating.

It didn’t feel like a Hyatt at all. The area felt safe and there was a Starbucks across the street that was open early so that was good.

Michelle was very helpful - and allowed us to check-in early!

Excellent service

Fine

Everything was. Fine minus the checking in portion. I was accused of not paying and was asked to show my bank transactions on my phone to prove that I paid. After I showed I paid, I was still accused of not paying. Once I was told they would walk to me my room, I need to go outside and bring my two small children inside. As I walked in to the hotel, my family member was checking in and I said hello. As I said hello, the lady behind the counter looked at my family member and said oh she is not happy with us right now. She was so rude and unprofessional. Me and other family members will never stay at this Hyatt because of her and her rudeness ever again.

Reserved a room with a king bed. We went to the room and got a room with two double beds. The tv didn’t work, so called down to front desk and found the phone didn’t work either. Went back down stairs to front desk and got another room. Went to the new room and called down to get an extra towel. No one answered the phone. Had to go back down to front desk to pick up an extra towel. Our daughter and her family went to their room and when they opened the door they walked in on another family staying in the room.

The room was very nice, clean and with lots of space.

We were very pleased with the size of the room. Bed was comfortable. Breakfast was better than most hotels. Staff were very friendly and helpful.

Overall good hotel. It is an Old hotel well maintained. It needs some upgrades as mentioned it is old. Breakfast and service are very good.

Room was spacy and clean. Breakfast was great.

Nice staffs and clean

We had booked 7-8 rooms and I had specially asked to be able to stay on the same floor at least since we can’t do too many stairs / elevator rides plus had kids. But the man at front desk was too lazy to bother so he made us stay on 4 different floors. I know guarantees mean nothing but honestly it would make sense if some form of empathy was shown instead of “it’s too much work for me”. Updates and upgrades are needed in the hotel. It was pretty old looking.

Vonetta R. gave us an excellent check in experience. We had some noisy neighbors, but the room was nice and the hotel breakfast one of the best I've ever had. Overall a good stay.

Needs renovation

Average but large rooms and relatively clean

The amenities were decent. When I arrived they gave me a room with a sofa bed when I reserved a double bed room , they said that the reservation they received came like that. Then later at 1 am there were people in the hall way talking loudly going from room to room slamming doors. I called the front desk to ask if there were quit hours , they didn’t seem to have a answer. The person in the lobby did come up but it didn’t stop them. This went on for 3 hrs and a total of 3 calls. There should be stricter rules on quiet hours and people being cordial.

Need upgrade all rooms & bathroom floors

This hotel chain is normally excellent. However, this location was not. Although the staff was friendly, the overall experience needs improvement. The rooms were not the cleanest. The carpet in the room and hallway were covered with stains and the hallway had a smell.

Good experience, will book in the future

Great staff, room was clean and exceptional

.

Super clean. Friendly staff. Convenient amenities. I would stay again and highly recommend to everyone

Customer service was amazing.

The staff were very friendly and nice! I found the price of 250.00 to be a bit high given its outdated features and cleanliness was severely lacking.

I

Friendly staff, excellent breakfast option and coffee bar.

Great

I was getting locked out of my room every time I went out of the room on the first day. Did not have towels and body wash when moved into the room. Room service never came over the weekend to pick up dirty towels and replace new towels or to make bed. Had to ask the front desk each of these things to be done.

Nice place close to restaurants, shopping and entertainment!!!!

Great place to stay

My family lived this hotel six days, satisfied with their breakfast, services, and location.

Do not recommend this place and DO NOT CHECK IN AT NIGHT.

Pool has dark areas missing bulbs. Rooms need vacuuming, no maintenance after 5pm, garbage is left in hallways and not picked up until the next day. Don’t like that a bag of garbage was left by my room, I called staff, no one picked up the garbage

They do not clean your room every day. Garbage is left in hallway a day before by the elevator, no one picks up. Asked for clean towels twice, was never sent to room. There is not one maintenance person available after 5pm

Very clean, a little bit old but perfect to stay the night

Nice

Hallway floor was sticky , smelled like weed and smoke. Stayed here years ago and it looks like they haven’t updated the rooms in over a decade.

Excellent staff

Ana was amazing. Only bad time was guy 1 night. He was maybe Indian descent was rude. Everyone else was awesome.

It was a great experience

When we checked in, we were given our keys with no other information on breakfast times or other details. The hallway and room carpet were disgusting with stains. I tried to get coffee in the morning, and they were out. They had a Starbucks sign on the wall stating they sold it, but when we tried to purchase it, the gentleman said the machine was broken. We were very disappointed with the Hyatt and will not stay there again. They definitely need to renovate this location!

Xxx

Front desk was amazing. Anna, might have her name misspelled, was so awesome. She was a pleasure every time we came through to our room. She has serious charisma, worth way more than her weight in Gold.

I showed up 9:30pm and they canceled my reservation and overbooked so they left me on the street with no hotel. Terrible customer service at the front desk.

I had an enjoyable stay. From the moment I arrived, Anna at the front desk made me feel welcomed and even directed me to where I could get a Chicago Pie, which was delicious. The entire staff was exceptionally friendly. I was there for business, and our team utilized one of the conference rooms. The breakfast options were excellent, and the taste did not disappoint.

This hotel was great! Very clean and nice staff.

So we came just for a quick getaway before school starts and the service is great, friendly staff but the room was dirty. Lots of stains and dust and left over things from other guest. Bottle, pacifier, store tags from clothes and a used rolled up panty liner on the floor in the bathroom. When I say dust, i mean years of dust on the egdes of the floors. Hair clumps and stuff on floors like they are not vacuuming all the time. Stains on the bed sheets and covers. Dont lift the sheets because the beds are horrid. All types of stains. The bed even has poop stains on it. Carpet has gum and other stuff stuck to it. Dust in the coffee pot, no trash bags in the bins. Counter tops dirty, not just dust but grime and head boards dirty. Pool was a mess if your coming for the pool, dont. It smells like stagnate water because of the pebble floor that is not sealed and all the water just sits in the pebbles and theres green and black stuff on the pebble floors with the pebbles coming off all over and wads of hair and stuff all over the floor. The water is not that clean either. Pool area has not been cleaned in a long time..who knows when they cleaned the floors. Pool could be a great area if they redo it and keep it clean. The staff as I said are kind and had no issue. Who ever owns this place needs to really remodel and check the quality of cleanliness in this place unless they just dont care but for what one pays for a room to stay here.... its shamefully disgusting.

Our room wasn’t ready upon check in and then they switch our room 3 times

Overall good

This was a rough visit. Bathroom smelled of mildew and had no airflow. Bathroom vent fan was caked in months of dust. A cleaner burst into our room early one morning (before 9am) without knocking. The funny thing is our room was never attended to or refreshed during our three night stay. There were mites in the tub. There was one exceptional employee who helped us find a trash can (we didn’t have one in our room) but otherwise the staff were unfriendly.

Great clean rooms

Very friendly staff. Clean rooms.

Everything was very pleasant and clean.

Good hotel

We arrived late at around 12.30 AM but the receptionist was welcoming and made sure everything is in place. I wish they have more tables over the breakfast area. There were a couple of hiccups like, elevator was down for a short duration and the fire alarm went off by error which were all addressed promptly. Overall, a pretty good place to stay in Hoffman estates.

See above

This was a really nice property. It was close to a lot of shopping and dining options, there were some small opportunities around our rooms cleanliness but we didn’t spend much time in our room to worry much about it. I would not only recommend this hotel to others but I’d book another stay if I return to the area.

Room felt & smelled moist.. dark bathroom bed was extremely soft & sunk like.. tiny square pillow with no structure to them.

The room was clean and spacious.

It was beautiful

My family and I stayed here for 8 days. Immediately upon arriving we walked into the lobby and it had a musty smell. Going up to our room, when we got off the elevator it also smelled. When we walked in our room, it was clean but the furniture was clearly dated and very much dirty. Tub was clogged (when I addressed it, it was fixed). This hotel is very pet friendly and that’s fine. But we do not have pets and didn’t enjoy eating breakfast with dogs around or even the cold coffee. This hotel could use a deep clean and some updating.

Excellent hotel - staff was friendly and helpful. Breakfast was delicious, rooms were spacious, comfy and clean!

The stay was decent overall, but there were a couple of drawbacks. The room did not have a microwave, which was inconvenient. As for the breakfast, it was okay—basic items were available, but there wasn’t much variety. Could be improved for a better guest experience.

Not only was the carpet stained and sticky feeling, the fire alarms went off twice. Once at midnight and another at 2am-both times we needed to evacuate. It was miserable.

Clean rooms and friendly staff

The location was convenient to our event however I wouldn't stay there again. It was very outdated, TV had no guide and no option to use streaming. Shower mat was yellow and old, shower door replaced but left all of the old adhesive from previous door. The door to shower/toilet area was so large you had to squeeze between the toilet and wall to close, no microwave (which a suite should have) Lobby had no AC and no notification prior to arrival. Available food is made by the front desk and the Bar was a joke. Our window seal was broken so couldn't see out as was covered with white coating and the AC in our room is controlled and could not keep up with the heat and humidity.

The staff was Very Friendly!!!

air conditioning did not work in the lobby area

Hotel was conveniently located by a number of restaurants and the expressway into the city. We booked day of due to an issue at home, and were able to check in to our room within the hour. Room was fine. Breakfast was supposed to begin at 6:30 but most items were still not available at 7:30 when we needed to leave.

Very modern and clean. Didnt have any problems at

Clean

I wasn’t happy about Pool not clean

Excellen

Rooms were clean. Breakfast options were excellent and provided good variety for our family. Staff were extremely kind. The lobby was really warm and the setup (flow) to get breakfast was really congested. However the manager always came around to ask if she could get us anything. This staff were one of the most accommodating and hospitable Thai I’ve experienced in a long time. The flow of breakfast and the temp was a minor compared to the excellent service and other nice accommodations.

Pretty good…we were right next to the elevator, so lots of noise all night :( Breakfast was ok, nothing special and dining area was very crowded. Seems like prices would be lower since housekeeping has been eliminated…no microwave, no tub, either

I liked the location and the set up of the room. I disliked that the room had a poor smell to it, like vomit and mold. The couch, even tho we didnt use it, was dirty. Carpet felt damp.

Ann at the reception is great!

I most likely wouldn’t book them again.

This hotel was ok. It is not cleanest but was sufficiently decent for one night.

The quality of the breakfast and room service has gone down from what it was before the pandemic. This hotel used to be very good before.

Great stay! Loved the front desk person she was great!

I would recommend disposable gloves as an option for customers to put on when handling buffet utensils.

Nice, clean room and very quiet

The room was clean, staff were very pleasant and it was quiet.

Solid family-friendly hotel — you get what you pay for, and in this case, that’s… perfectly okay! Immaculately clean (you could eat off the floors, but please don’t), breakfast is your classic ‘continental charm’ — nothing fancy, but it gets the job done. The place could use a bit of a facelift (think faded paint and retro vibes that weren’t intentional), but overall, it’s a comfy spot for business or leisure if you’re not expecting the Ritz.

Nice place to stay, would need a little modernization, and a bit more space at the eating area when it gets a little crowded some mornings for the breakfast, but food was awesome!

Comfortable stay. Great sleep and clean bathroom. Good breakfast.

Top notch staff, spacious rooms, and great breakfast.

Terrible night sleep due to elevator motor but the manager comped it