Red Roof Inn Plus Chicago - Hoffman Estates

Really nice place, only thing I think the floors needed to be cleaner.

Easy check in

Therss

We had blood on our sheets and mud on the bed. None rooms were being maintained over the weekend. Also, we had no way to get towels. I mean the upgraded room had a second sink, so cool I guess. The phones don't work appetently either. In all fairness, the loby was closed, but like... Fr.

Good experience with nice staff. Staff timing at reception should be longer.

It’s a red roof and I like staying at them and watch my vehicle as I carry a lot of tools. There are too many things to list about this location. First of all, you have to check in using a kiosk. There’s absolutely no personal service. This is definitely a Habib Hilton. They have Roku TVs in their hotel we’re the only channels you get are pretty much garbage that nobody watches because it’s free. They can’t even spring for basic cable. It’s ridiculous. If you try to get a hold of them by phone, whether it’s your own personal phone or the hotel room phone the front desk attendant does not answer. They keep hanging up on you. I left a pretty scathing review on Google and the manager responded with the same typical response that we try to do better. This place is a shit hole go across the street to the Comfort Inn and spend the extra five dollars

Bad

We had no breakfast and the internet.Television viewing was down!!!! We called the front desk three times all they could do was refresh the signal, that didn't work!! No television

Northing about this hotel is good, I wouldn't recommend anyone to stay here. Nobody was helpful and the staff was rude. not much else to say about it. When going to check in there were 3 staff members in the lobby, but instead of them helping me it was a women on a kiosk trying to check me in, none of them spoke great English, so I couldn't understand them. When I booked my room it said they were dog friendly, I was traveling with 2 pets and a service dog. They said they could only allow 2 dogs in the room and denied my service dog. The man at the front desk was rude and said he didn't care that it was a service dog they only allow 2 pets in the room total.

Took a while for security deposit to be returned and inn made additional charges on my account I had to dispute.

Exceptional

👍👍👍

Clean property had lots of food places around. Sadly the AC unit had issues and was very difficult to sleep. . Management knew apologized and tried to rectify the problem sadly it continued and no solution. If AC was working as intended would have given 5 stars. Bang for buck it was okay. Maybe if I go another time my luck might be better.

Nice clean and very professional R.J is amazing

Exceptional

The worst of the worst. Internet never worked. All night with nothing. Staff incompetent!! People outside your door all night walking and talking. I could go on and on but I'll leave it here.

the place is very clean and very nice and legitimate I definitely recommend this hotel you know to any travel who wanted to feel comfortable this is the right place for the right price .

Very good

Exceptional

Good

Very clean and well maintained hotel! Highly recommended!

I love the staff they were so friendly.

Staff were not helpful at all, on top of that, they try to steal your refundable deposit even after stating there was nothing wrong with the room and say it was a “system error.” Dangerous people staying at this hotel, do not recommend if you want safety and cleanliness.

Property was very clean. I had no issues getting to my room. Everything was exceptionally ready when he arrives No complaints at all so far the hotel staff and the guests were very kind and friendly

Property was very clean. I had no issues getting to my room. Everything was exceptionally ready when he arrives No complaints at all so far the hotel staff and the guests were very kind and friendly

Good place to stay

10-10

The bed and location It was OK

The bed and location It was OK

Satisfied

Clean quiet

Clean quiet

From the dystopic check-in kiosk talking to someone hundreds of miles away to people shouting at night, from the TV that had no programming to the bedside plugs not working, this is a bare-bones motel and nothing more. Not sure if any humans are actually working at this hotel...

I give a 4 star

Los cuartos están muy bien acondicionados

Lobby closed, no one on duty till morning.

Toilet area smells bad

Checking was a breeze and super convenient. Staff was polite and helpful. Property and rooms were clean. I liked the room. Very very clean.

I didnt stay there as the elevator was not working.

The room that we stayed in was very clean and well kept upon entering, the staff was very nice and very helpful too! One down side though was the TV that was in our room, it was stuck in Spanish and we couldn't fine a way to switch it back to English.

There was absolutely no staff working the front desk. Check-in was via a kiosk computer screen and the person was difficult to understand; however, she was very nice. There were hairs in the shower and NO hot water when showering. The batteries for the tv remote were dead and since there wasn’t anyone working at the front desk, I had to go buy some replacement ones. Also, it was not as quiet as I would have liked it to be. Finally, believe it or not, but the housekeeping personnel the next morning were very friendly.

Front desk manager will make you feel uncomfortable and fear for your safety! Please stay far away from this place!

Not a safe place to stay

Clean quiet and comfortable, room seemed a bit smaller compared to online pics, other than that all good

Was great and quiet

Rooms don’t match the pictures advertised

Overall, my stay was ok. The latch on my door was broken and the elevator didn’t work.

The key fob wasn’t working, had to ask them to replace it twice. I asked for the extra blankets as the existing one was smelly, but they said there was no housekeeping to provide it. Finally, the bathroom lock was broken.

Stay was average, affordable, but nothing too crazy to note. We weren’t given wifi, and room was very cold when we arrived. Otherwise, no real issues!

Staff misrepresented deposit charge. Looking at other reviews it seems this is a known scam. Stay away.

Blood stained sheets not discovered until AFTER sleeping in the bed - was then accused of tampering with the smoke dector - I don't even smoke - blamed for the dirty linens and not given my deposit back. Will never stay with them again. Avoid at all costs this location.

Everything good

Room was clean. Plenty of parking and located right off I-90 expressway. Would easily stay here again for price point.

Clean room and great staff. Free coffee and plenty of parking. Staff very helpful. I am very satisfied

Everything great

My stay was peaceful and quiet. This is my second stay here, and I plan to return in the future

Good

It was a good experience

It’s a $100 deposit! $100 for a hotel or just the hotel is not worth the $100 deposit. Yes I got it back the very next day after checkout. BUT $100!!?? Insane!! It’s not worth it. I only needed a room to sleep as i was only in town for my mother surgery. There is no amenities what’s so ever! No mini fridge no microwave in any room! Need a microwave you would have to leave your room with food in hand walk whatever distance from your room to the main office to use there microwave. Only coffee is complementary all day. I get it you pay for what you get but when we walked in the remote to tv did not work asked front desk to assist she called maintenance who pushed a few buttons put control down and said it worked and walked out very quickly. Which I thought was off so I checked the remote to see if it indeed worked and it did not. I left as I had plans with family to attend returned to finally remote working but toilet after I use to not flush correctly then not at all where water would almost overflow. I was over it. I went to sleep and checked out next morning at 6am. This hotel as I seen and heard in the less then 24hr of having the room os for parties or 3rd party truckers. A lot of police monitoring. Honestly huge mistake on my part to be cheap and book this room. I just needed a room with a bed to sleep in for the night.But comfortably and this was not comfortable.The bed made noise every time you sat in it or moved in it.Sound like a sheet of metal rumbling under bed!

Clean room, good wifi

The room smelled horribly of smoke and I even found ashes on the top of the soap dispenser in the shower. The staff was familiar with this issue. I should have asked for another room but didn't.

First time i stayed was tolerable and i appreciated the upgrade they have made over the years. My second time however was not. The TV was super old and not the greatest of getting any type of channels. The have new sinks and facets but there isn’t a lot of space to wash your hands without having water splash all over. Supply line's for the sink backwards, hot is cold, cold is hot. No bolts securing the toilet to the floor. Lastly I never once saw anyone real work there. They have a machine and while it really cool, the lack of professionalism and care was missed on my second trip.

Other than that it's was ok

Decent bed and good tv

Everything is ok but I didn’t receive my refund 100$!

Clean and quiet, perfect night stay after paying for holiday inn

I’m not sure if i got the hypoallergenic room seems different with the previous one. But it’s still good

Everything, remodel please.

Ok

It was a place 2zzz. That’s it.

Best one

Everything is clean

!

Mona in the offices was very nice and helpful. The room clean and great heater.

The smell was so bad we couldn’t even sleep good

Everyone and everything was great. Clean rooms friendly staff 10/10 would recommend every time.

Everyone and everything was great rooms great nice and clean very very friendly would highly recommend

Excellent staff. A great value.

The staff was courteous and attentive. The room was very clean. The sheets, bed and pillow were extremely comfortable! Overall, this was a great stay.

DISAPPOINTED THAT ROOM DIDN'T HAVE A MICROWAVE & SMALL FRIG...AND NOISY NEIGHBORS AND ROOM WAS "COLD" AT NITE NO MATTER HOW HIGH I ATTEMPTED TO HEAT IT UP!

Yes

Wicked cold wind blew through the door. Freezing cold with the heat on high.

We payed for the upgraded. It was mostly clean (bathroom could be better) and the staff was great!

The best attention 👌

The floor was never mopped when cleaned. The toilet was not clean and i had to sanitze the room myself.

No hot water. No Shampoo. No Body Wash. No Hand soap. No Anything. They just clean and don't check for anything else. This is my 2nd week staying there and its been the same experience for both (2) times. I'm staying there next week hopefully everything is different

Great to stay

everything was perfect

The manager said he was sending an email certificate to us, to apologize for the confusion and disappointment. That was three days ago. I really hope it comes soon before I feel the need to YELP about it.

Very nice room clean nice overall experience thanks again

All good

Mona at the checkin desk was so friendly and efficient.

The Ac/Heater did not work as labeled. Even though it has a button for Consistent Fan... it didnt work.

Great customer service

Good

Great room

Staff were great and friendly, the room was so very clean. The only thing I saw was the tv, I couldn’t access any channels

Everything about the inn and staff were exceptional and we plan to use the facility in the future. GREAT JOB RED ROOF IN !!! HOWEVER, the experience of Expedia screwing up the booking was beyond the pale and Expedia's refusal to correct the booking or refund our money was criminal. Expedia does everything in their power to avoid taking responsibility when THEY SCREW UP. i should have never booked through Expedia in the first place. Instead I went direct to the Inn to book the room CORRECTLY, but Expedia refused to refund our money from the booking THEY SCREWED UP. ***DON'T EVER USE EXPEDIA they will never admit (and fix) what they screw up.) I will get money money back from those criminals !!!!!

My room reeked of cig smoke. It was pretty clean overall, just very smelly.

Charged me twice for the room with two diffetent cards

No fridge or microwave. Water pressure for the sink was extremely weak. Bed sheets gave me carpet burn. A little bit annoying having to move every so often so the lights stay on.

Lis

Room was very clean and smelled good too.. shower was nice and hot and had good pressure. Parking was easy. The checkin procedure was not what i like. The person was live but through a camera. Didnt seem they wanted you to goto the front desk. All in all a very good stay. Thank you to all the staff.

Clean room, slept comfortably. Room was better than anticipated.

The front desk staff were kind and professional

Yes

i stayed in room 319

Renovated rooms look really nice, easily the best Red Roof I’ve ever stayed. Great price! Highly recommended!

Registration was terrible. There was a person behind the counter but the kiosk was required. It was hard to hear and understand. There was a long time delay between doing things and the reaction of the person on the other end.

If you are homeless and need a cheap room this is a great deal. If you are traveling don’t stay here it was absolutely disgusting do NOT believe the pictures!

There were bed bugs in the room and police in the parking lot

I was in room 304 and it was recently remodeled. Very nice improvement. Have stayed here on several occasions as I travel a lot for work and I am always looking for cheap, clean,and safe places to stay. Yes this hotel does have direct entrance from outside instead of being enclosed but it has never been an issue for me. Nice job on the remodeling. Makes the room much brighter and love that you added a kitchen sink in addition to the bathroom sink . Saved a lot on bottled water costs.

Needs improvement…Big time

This property should be shut down, and open after renovation. It shouldn’t be listed on Expedia.

I reserved a room for my brother for two nights, but unfortunately, his experience was far from pleasant. The shower in the room was malfunctioning, and they didn't provide any amenities to make his stay more comfortable. On the second night, he had to check out early because he was feeling suffocated; it was a long night, and my father couldn't sleep at all. The only positive aspect of the stay was the friendliness and helpfulness of the staff.

Property is not good

..

I liked how comfortable and safe I felt in my room. The staff was very kind as well.

There’s a lot of construction going on. Tend to get a bit noisy during the day. The room was okay. Wasn’t the best wasn’t the worst. At the end of the day I’ll say it was fair can’t say it was terrible

2-We were not given WiFi info(tv and phones had no service. Called and it seemed like it was such a hassle for the man) not told about any of the construction going on and the mess in the parking lot. 3-Someone left the fan on in the room and the floors and bedding felt wet! All the floors, fridge, sides of fridge were all wet. 4-HUGE chunk of ice in the freezer, alarm clock/radio didn’t work and the room smelled like weed & some chemical.

It was all good - checking in, the overall location. The only downside was the floors were dirty. The bottoms of my socks were black. The floors NEED to be cleaned more often.

Over all it was ok. Some furniture in the room was damaged and the bathroom sink clogged up in minutes, also the outside property was not maintained weeds and debris everywhere

Was good

Still waiting for my $75.00 incidental deposit to be credit my card.

Very comfy bed. Only problems: sink drains VERY slowly. A/C took hours to cool down.

I haven’t received my deposit back

Been a small town this is a great place to stay. Very clean and great service

We are handicapped (I had a stroke and my mom is 91) and we requested 2 rooms on the first floor. They took our money and put us on the second floor. Their beds are on platforms approx. 3ft high, too high to get into. Some of the outlets didn't work. They are in the process of remodeling and have old sinks, cabinets, etc., just laying around scattered all over the halls and parking area.

It took me 45 minutes just to check in. A lobby full of guests and only one person helping behind the counter. The room was clean but the shower is terrible. Let water go all over the floor and the worst part is that it didn’t have any body wash and shampoo.

Was not a clean hotel, had to buy supplies to clean room. Pictures did not look let the room we were in. Would not go back.

Everything you need for basic accommodation. The AC worked, the water got hot, the beds were clean. We had no issue with noise from other guests or from the road. Not in a walkable area. Mini fridge and microwave provided both worked. Plenty of parking

The first room smelled of some kind of chemical and gave me an instant asthma attack. Waited 3 hours for another room to be available. It was awful! I will never go to another RED ROOF INN ANYWHERE!!!!!

I had a very pleasant experience at Red Roof Inn PLUS+. The room was clean, modern, and comfortable—definitely a step up from standard budget hotels. The staff was friendly and helpful, and check-in was quick and easy. I appreciated the free Wi-Fi and the convenient location near restaurants and shops. Overall, a great value for the price. I’d definitely stay here again!

Stayed here before and was not like this maybe new owners regardless not worth the money maybe half that.

Very motel and cheap. Crappy towels and decor and surroundings. Lot of shady people milling about and several very intoxicated. Disappointed.

We had a king size bed in a tiny room. There was bearly enough room to turn around in the bathroom.

Never returned our deposit and gave us a room with dirty linen

Clean

I booked here for the convenience and location. I didn’t expect anything remarkable, but it’s clean, quiet and within walking distance of the Starbucks and a decent restaurant.

Bathroom is weird looking

The bed is made of metal sounds a lot

Fine

I had booked two nights through Expedia and the second night I was locked out of my room and the desk clerk told me only one night was booked through Expedia and that they were full. Not to happy about that.

A lot a hair and thirty towels

Main light sensor broke

I was rather disappointed in the condition of the room. Baseboards were pulling away from the walls and the bathtub looked as though white paint was carelessly slapped on it. The wide plank floors were buckled from previous water damage. I would not recommend it to anyone.

ok on everything. but staff could really be trained on customer service and being a little more nice or friendly

Great value quiet and comfortable i will stay again

Great for my 1night stay.

Very clean room, no issues. Good price

Overall time consuming check in. Bed ok room dirty floor crumbs everywhere bed sliding as trying to get in. Room oder pet's. Dirt shower bathroom smells mildew. Overall stay terrible.

Easy check in and out. Decent rooms. Quiet. Pet friendly. Only complaint would be no vending machines

They charge me full price for the room which i already paid a initial payment at expedia website online.

Was great but not happy that we had to move twice. Also, the room wasn't clean much. But, tv service amazing!!!!

Over charged watch ou when booking!

Is that a real guy or AI on the check in kiosk

Rooms are affordable and pet friendly. Could do with more cleanliness of the floor and allow vacuuming as part of house keeping on carpets. Also bed, sheets were not clean on arrival but were easily swapped out.

Well kept older property. I stayed in a Superior King room and no problem with cleanliness of the facility...and I travel for work so am very picky. Have stayed here a few times now and have no major complaints.

Quiet

Clean rooms

The room was a bit smelly but I got used to. Good price anyways. They forgot to give me back deposit, but they did after I realized and emailed them.

Other

Hard bed but clean and cheap

Quiet clean close to highway

Nice

In the mornings, the smell of garbage is very, very strong. Room wasn't cleaned on my 2nd day. Not a big deal, I'm tidy, but still shows lack of professionalism

Very clean and quiet… Will be booking again

Good stay. My room smelled a bit with former smoke but that is one thing, everything else was alright. Good service, digital quick service when the from fest wasn’t there. Warm water, coffee available. I felt safe, in the light. Thick walls. I didn’t hear much others. Doors to outside. I like it. Good stay. Recommend! No mold.

Este hotel tenia muchos cuartos listos pero no te lo entregan hasta las 3 qe si lo quieres antes tienes que pagarles 28 dólares mas .yo sabia qe si no tienen no te lo dan pero si tienen cuartos disponible te lo tienen que entregar ..gratis ..y en ese hotel te cobran extra

A king bed, standard bathroom, tv, etc.... Besides that the smell of ciraretes was really strong

Good

Was in town seeing friends. Room was decent and clean for the most party.

Really bad smell in the room!

The staff was not adjustable

Room stank so bad

No fridge. No microwave. Tiny room only the size of the bed. Black mold all around ceiling of bathroom. No bar soap (only liquid). Other than that, it was good.

It was fine

It was not bad for the price to be honest

Awful

When I came to the room and I noticed the bed sheets are wet. I spoke with the front desk and they didn’t send room service. I had to get new bed sheets from the front desk and carry it back to my room.

I would definitely stay there again

Rooms not clean . Not good choice for business porpoises

Can get my work done there

Needs frash air in room .The smell of chemicals is disturbing.

😎

.

There was never any mention of the $50 deposit when i made the reservation and it was like pulling hen’s teeth at checkout

Check- in was smooth, the room however was very smelly, the table and dresser had dust all over it. Towels were clean but very old, whoever cleaned the room and did the beds, done a very poor job. The security safe box was not working, receptionist was called for a fix, the reply was they can’t help, as none of the safe were working any other room either. Over all I won’t recommend this place l.

While sitting on the commode, two small roaches cam out from under the plastic baseboard. I killed them. Slept with all the lights on!

Great

Pros: -Comfortable bed -Property well maintained and clean -Employees polite and professional (when available) -Conveniently located. Cons: -Fees charged not what is advertised on Hotels.com (other reviews verify the same thing). $12+ as opposed to $4+ -internet didn't work for entirety of 4-day stay. Was told it would be fixed...it wasn't. -No luggage carts -Lobby closed for extended periods due to lack of staffing. -Small and cramped rooms -No "do not disturb" signs in room. Afterwards, I had to repeatedly go to front desk because it was removed from front door

It was ok

It was ok. Just a little cramped room. No refrigerator. Convenient and affordable. I would stay again.

Limited staff . Had to constantly ask for stuff stayed there 15 days freezer didn’t work . Filthy dirty elevator smelled !!

Dirty and limited dining. Television had very few choices.

.

Nice stay.

Property felt below average but had all amenities

Everything was perfect.

Was a surprise. I want my money back.

Sub par property and service. Also people smoke around the property making it terrible for the guests.

Good service

Very convenient

They over booked and gave me 2 rooms with single beds and I paid for 2 rooms with 2 beds. This was a business trip.

Bath tub was not great at all. It was almost as if it was fresh painted and no one informed anyone. I found this out as I was going to take a shower and when I stepped in, I stuck to the floor and got paint all over me. It took 20 mins to get off and it was very frustrating. Hopefully this gets brought to attention and prevented in the future. Overall, the room was good.

The shower was nasty

No friendly

Overall great 👍

Nice

The staff was very friendly and great. The surrounding area was nice safe n had some things in walking distance like the gas station, IHOP and some shopping. As for that property/facility it was a tad bit poor. The parking lot has some pretty sizable pot holes. The room I stayed in was also pretty poor. Wasn't too clean with dirty on the bed/blankets, floors and decks. Along with one of the bed sheets having a few blood drop stains on them. The AC worked but not too well. Overall I'll give this location a 5 out of 10 or 2.5 out of 5. Not bad but not also good.

I made a last second reservation through Hotels.com to be closer to work for an event. When I went to check in, I then realized that I did not have my current ID, only my expired ID. I was refused a room. Now over 2 weeks later and a ton of phone calls, they are refusing to refund me.

Room for as very musty had issues breathing at night.

One irritation right up front: There was no microwave or refrigerator in my room. The front desk person told me that they'd be happy to upgrade me to a "better category" of room with microwave and refrigerator, of course for some additional money. I declined - but I pointed out that I had stayed in 30 motels over the last two months, and this Red Roof was the first not to include a microwave and refrigerator. My room was clean and pretty-well maintained (there was a cockeyed light fixture on one wall, and it seems for some reason they painted the bowl of the bathroom sink). All the rooms open to the outside. There was a fair amount of noise from people hanging out on the balconies. There was no included breakfast. Notwithstanding the discussion of room upgrade, the front desk people were friendly and helpful.

My TV never work. Some about the connection to WiFi

Like some rooms have a jacuzzi

The room smelled like humidity

Check in was a breeze.Front desk ,housekeeping, and the virtual assistant in the lobby all were soooo nice and made the stay memorable.My only complaint is the paint in the bathtub was cheap and needed to be redone.I didn’t tell front desk because changing rooms would’ve been too much.I just dealt with it.I couldn’t bathe my toddler due to the paint at the bottom of the tub peeling and irritating her sit down area.I had to shower her instead of a bath.Which was a task .Other than that everything else was perfect.Excellent price , perfect location, and housekeeping was sooooo sweet :-)…Just please fix the paint in the tub y’all..Management if you’re reading this review.Go to the room I was in and take a look at the tub!!To be honest I feel I’m due to some type of compensation for having to deal with that *cough*Just kidding lol…Unless….You guy’s want to ??!Nah just playing :-).Thank you!!!!!!!

It is been so many years since I stayed at that Red Roof Inn I was so surprised it was really clean that was comfortable not a five-star hotel but definitely enjoyable and affordable nice price would definitely stay again

Wish our hotel was cleaner and more updated. Hope there wasn’t bed bugs idk probably won’t be back.

don't like to stay

Good stay for few nites,

I didn't like that people were knocking on my door at 2am in the morning :( not cool.

It’s got great dining options, but I was there 4 nights and no one cleaned the room at all. No fresh towels, nothing. There was old blood stains on the pillow case which were gross, and the mattress protector and some sorta yellow staining going on. It’s an ok place to sleep, no microwave, no fridge. Close to lots of restaurants but if you’re not on a super tight budget consider going elsewhere. Tried calling the number to speak to someone and got nowhere.

Cigarette smoke smell was everywhere

Was quiet and nice

Good!

Clean room , friendly staff

I booked a king jetted suite and only received a queen bed . Also lacked microwave etc.

enjoyed my stay and would stay next time

Absolutely horrible room, dirty, dusty and other guests stood outside my door smoking. Room smelled moldy and i abvised Dearde with Red roof. No attendant on duty to change rooms. Horrible stay

👍👍

Quaint!🤔

Nice location!

Staff are always pleasant, polite and welcoming. Very nice place. Great upgrade just what I needed for a good nights rest

Very good

The check in staff was great! They explained everything and were friendly and helpful!!

Check in was weird, they have a desk but you have to check in virtually at a kiosk.... they dont bring items to your room when requested, there were no little soaps or lotions, and the shampoo and conditioner bottles in the showere were completely empty. The room has a funky smell, almost moist/mold-like. And it hadnt been swept as I can see crumbs under the sink and around the edges of the walls. I guess you get what you pay for is all I can say.

I think you have to be careful getting to your car. Lots of scary folks smoking pot, drinking beer and cigarette's in the parking lot. Did not feel safe. But it is a red roof inn so I didn’t pay for safety either. So you get what you pay for I guess.

Furthermore, on so many occasions the fire alarm will go on in the middle of the night for 10 seconds. I will not recommend this hotel to anyone at all.

Keys didn’t work (late at night!), bathroom was not clean (toilet/smell), late night noise woke us up (1:30 am), guest coffee lukewarm, outside property unclean…won’t be returning or referring Red Roof Inns to anyone!

The room was clean and comfortable, however, no hair dryer, iron or ironing board in room.

Easy Expedia transaction. Easy parking. Hot water. Clean linens. Smelled moldy. Worn furnishings and bedding. TV remote, lamp, and electrical outlet not working. Tub, tub surround with either ground in dirt or mold.

I requested a smoke free room but the room smelled of smoke.