Hampton Inn & Suites Chicago/Hoffman Estates

Great, quiet location near some good food places as well! Breakfast was well stocked and the room was clean and in good condition.

It was exactly what we needed for our stay.

We had several people in our group and suite was perfect for us. Large rooms, kitchenette included for a great price!

Receptionist in area very quickly welcome customer

I am writing to share feedback regarding my recent stay, which unfortunately fell far below my expectations of the Hilton brand. Upon arrival around 5:00 PM, the front desk experience was unwelcoming. While check-in was efficient, the employee appeared disengaged, offered no smile or greeting, and only became friendly after I asked if she was having a bad day. Our room (206) had a persistent sewage-like odor from arrival to departure, making the stay uncomfortable. We were also located beside the elevator and ice machine, and despite adjusting the air conditioning, the room remained uncomfortably warm. The coffee maker was difficult to use because the power cord was extremely short, leaving the bathroom as the only practical place to plug it in. Given the odor issues, this was far from ideal. Most concerning was the presence of insects in the room, whether large ants or roaches, which raised concerns about cleanliness and maintenance. My travel companion and I are not guests who typically complain, but the combination of poor customer service, the room odor, temperature issues, and insects made this a very disappointing experience. Unfortunately, it has caused me to reconsider staying at a Hilton property in the future.

The room has some smell when you enter

They did have free parking and breakfast included. They have 2 waffle makers and different bagels and bread to choose from. Juice, coffee and water. They did have a pool which is one of the reason why we picked the place but the heater was not working but my son were still able to enjoy it. Hopefully they do fix the heater because it was cold But other than that we enjoyed our stay

Location Breakfast variety

The property was exceptionally clean, well-maintained, and clearly cared for. Overall, our experience exceeded expectations, and we would gladly stay here again. Highly recommended for families looking for a comfortable and welcoming stay.

The room was clean, comfortable, and convenient. It was close to what we needed. We have stayed before and will be back

We stayed here 5 months ago and the ground floor ice machine by our room was out of order, the 2 exercise bikes in the fitness room were both in need of service, and the dryer in the laundry room took over 2 hours to dry a load of clothes. None of those issues had yet to be addressed when we were there last week. The housekeeping staff and Miguel who tried to address the problem with the dryer were very helpful. The front desk staff who I had addressed the issues with were not helpful and were full of excuses. We travel with a pet and need a larger room, so the Hyatt is a good choice for that reason, but we'll be looking for somewhere else to stay in the future.

Excellent

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internet was impossible to get on. gave up. excellent breakfast

I was very happy with my stay. No complaints. Pleasantly surprised with the water pressure for the shower & the free breakfast was great.

My blankets and pillows were perfectly chilled and loved the space in the room. I definitely will continue to use this hotel when traveling home.

Clean over all, nice staff, breakfast skimpy.

Very nice. I would recommend. Breakfast was good, staff polite, and rooms clean.

The breakfast was lack luster even for an included continental breakfast, and the indoor pool was so cold even my daughter didnt want to be in it. And she like most kids usually has to be told when to get out of the pool even if its too cold for her own good. And, the pool was the main reason we went with this property instead of a less expensive option

Convenient location & Friendly staff

Negative is that the pool heater didn't work for the 4 days I was there and it didn't seem the staff was expecting it to be fixed and some didn't know it needed to be fixed.

Breakfast layout was nice included a waffle maker. For the price, I would probably stay somewhere else next time

Room was ok, cleaned once in two days, breakfast so and so, the staff on arrival not good. Overall, okay, but not great.

I thought the room I picked had a kitchen which would have included a stove top but it did not. It also didn't have any basic things a kitchenette would have, utensils, plates, bowled, etc. Other that that it was a nice stay.

Room was clean especially the bathrooms. No issue with parking. Staff very friendly. Breakfast was ok.

Good breakfast . Asked receptionist during the middle of day to add more hot water for tea , and she was very accommodating. Sorry I don’t know her name .

Good breakfast . Asked receptionist during the middle of day to add more hot water for tea , and she was very accommodating. Sorry I don’t know her name .

Convenient location, plenty of close parking,

Had to request for the room to be cleaned. Their policy is to clean every other day however it wasn’t done for us even after requesting this, only towels and bathroom garbage was changed. Garbage in the bedroom was still there when we returned and used towels were also still there.

Overall experience is good

Checkin was easy. The hotel is nice. Our room was a little bit of a tight fit but worked for us. Breakfast was fresh and tasty.

Plenty of parking, close to restaurants

None

The location was perfect and made it easy to get around and enjoy our trip. We were especially impressed with how attentive and accommodating everyone was throughout our visit. You can really tell they care about their guests and take pride in providing excellent service. From the tasty breakfast to the clean rooms! Parking was plentiful too! We would definitely stay here again and highly recommend this hotel to anyone visiting Illinois. A true 5-star experience!

The property was nice and clean but I had a terrible experience with Expedia because they cancel my booking without notice me and I discover it at the moment when I arrive to the hotel despite my app shows that my reservation was confirmed. Once I try to solve that issue with Expedia, they didn't try to explain to people of the hotel that my reservation was active and make something to give me the room that I previously reserve, the just made me a refund of the initial price but I was already at the hotel so I had to make a new reservation directly with the hotel with a higher amount.

This was the perfect place for a family vacation and a mini honeymoon for my husband and I.

After my trip I’d still give this hotel one of the best ratings out of all that I’ve experienced. This trip is the worst I’ve had. My room didn’t get cleaned during my 4 day 3 night visit. We were told we were on the list but didn’t know why it didn’t happen, even though we double checked before heading out for the day. The pool was unusable, as it was probably all a blistering 45 degrees. I don’t have children but it’s always a first in my preferences as I love to relax in the water. Other than those two flaws, I’d still give this stay a solid 4/5.

Several of the ice machines were out of order

Great clean hotel. Friendly staff

The room was clean, I was thankfully able to check in early! The breakfast wasn’t the best (meaning freshness) but that’s ok. There’s a lot around to do, the staff was kind except for one lady but I do not know her name unfortunately. I would stay again!

The hotel was clean and the breakfast not bad. Only issue was the pool room was cold and so was the pool for. They stated that the heat was not working.

Room 119 had ant infectation in the room

The property was obviously old and in serious need of renovation. The breakfast was edible but lacking in daily diversity, we all tried it once then never again in our 8 day stay. Mediocre is the best word to describe our stay.

Great staff!

We booked the "Two doubles suite kitchen," which fit our family of five very well - a huge kitchen and living space (with fold-out couch) that was entirely separate from the bedroom. Families definitely stay at this hotel - the pool was crowded each night and was not too big (it also had no real shallow end where my 5-yr-old could stand). But overall the stay was good, the room large, and the breakfast a good mix of hot (waffles, eggs, sausage) along with toast, bagels, cereals, and fruit.

Nice Clean room, nice variety breakfast selection, heated pool and friendly staff

Nice location. Felt safe. Rooms were clean.

Superb

The floor reeked of marijuana and the smell was in our room. When the desk was told about it they said we had other complaints but nothing was done. We had to cut our trip early due to it.

EXPEDIA DID NOT RESERVE ROOM. When I called them they said I wasn’t booked then tried to sell me a room twice the cost. I had to find and book another hotel at very last minute

Bad customer experience. Room was like an oven with no provision to shut the damn heater off. Rude front desk I will never stay at this place again

Good

The down pillows

The down pillows

Only thing ice machine not working on the 1st floor although we were on the 2nd floor which was fine this time last time we were on the 1st floor and it wasn't working, still hasn't been fixed.

Staff good very accommodating was there. Celebrating the offers us to use the conference room stayed there many times Only thing ice machine not working on the 1st floor although we were on the 2nd floor which was fine this time last time we were on the 1st floor and it wasn't working, still hasn't been fixed.

The room had bugs, they offered a second room but with the amount we found both dead and alive we decided it best to stay with friends and family instead.

Room: bed was very uncomfortable, shower took forever to get warm, not enough pillows, bar soap opposed to liquid soap to wash hands, the card entrance into the room was delayed & Hampton is known for their breakfast(no so much on our stay, potatoes were cold and mushy, the coffee was AWFUL, no gluten free bagels, bread, etc!!

I really enjoyed my stay! The staff was professional. It was clean. Good lighting in the bathroom. It was quiet, except when people checked in above me. I heard them walking around. But otherwise, it's a nice hotel for a good price!

The breakfast staff was very friendly and helpful.

The breakfast staff was very friendly and helpful.

N/A

The people are awesome N/A

The entire stay was absolutely miserable. Very rude, unprofessional staff, our room was dirty, furniture had stains all over them, bedsheets had stains, blinds were broken.. room had not been cleaned or dusted, pubic hair in tub.. it looked like the room was old and outdated, we smelled weed our entire weekend in our room, the pool area and throughout the hotel.. the most unfriendly staff, breakfast was disgusting.. I would never had expected a Hilton hotel to be so aweful.. we would never, will never stay there.. if you can pay a little extra for another hotel , do it.. oh did I mention our room also had bugs.. I took photos so I can prove the condition of our hotel..

Superb

Fast internet and plenty of parking

Exceptional

Nothing My daughter having to sleep on dirty sheets in the sofa bed.

Nothing My daughter having to sleep on dirty sheets in the sofa bed.

Friendly and welcoming staff, clean, and easy to access. The pillows were too soft, but that's more of a preference and not a reflection on the hotel.

The cleanliness of the establishment and the hard working housekeepers. The daily breakfast buffet and coffee. I had a peaceful and relaxing stay. And enjoyed all of the amenities. I will recommend to friends and family.

Clean and comfort

Nice room

The room was spacious. More than enough room for 2 adults and our cat. Housekeeping staff were great. Breakfast was plentiful. Good location to shops, restaurants. The fitness center needs some attention. Both peleton bikes are in need of repair. One you cant adjust the seat, the other makes a howling noise. Our biggest complaint was guests were smoking cannibis in their rooms and management was not very helpful in resolving the issue. They have the right to enter rooms and insist those guest leave, but only offered to change our room. Its a fire hazard, our floor was 100% smoke free. They should have knocked on doors and entered rooms. We had to put a wet towel against our door to keep out the smoke. It affected us and our cat. Secondary smoke is dangerous. Call the police if you have to. This may sound harsh, but too bad. We expect a certain standard when we stay at a Hilton property. They did comp.us one night, but we'd rather not smell pot and pay for our stay.

Dog friendly with dog waste bags available. Staff was very friendly. Hotel was quiet.

It was an amazing stay

Rooms are basic but meets the purpose.

Nem beszélek angolul

Great staff, great room.

Clean and spacious room.

Clean friendly and convenient

Staff was exceptional. Room was nice and clean. Ended camping out in the room during a snowstorm.

Everything was great. The room was inviting and cozy. It was impressive and I enjoyed my stay.

I commend its access the free breakfast and parking. The welcoming receptionist/staff and clean environment is also impeccable.

Comfortable and god value

I like this hotel is very clean

No. Water stain on bathroom floor

Good variety for breakfast. Hot food was hot, area is very clean and supplied well.

Overall, the Hampton Inn & Suites Chicago/Hoffman Estates is an excellent choice. My son & I were here to visit my sister at the nursing home nearby. This is my second stay and I have always had a good experience. The rooms are nice, clean beds, clean and roomy bathrooms, decor is modern, internet is good, the continental breakfast is filling and tasty and parking is a breeze. I highly recommend this hotel for everyone.

I like the place very satisfied with Room the hotel staff very professional the Room was clean. All good

Room was clean, complimentary breakfast was convenient and tasty!

Was not as nice as they said

Room was DIRTY and had bugs

We did use the pool which was a bit chilly and the room air was very cold. We both had on going shivers when we got back to the room. The pool water was really cloudy also. Otherwise a great stay. This is our 2nd time there.

The only negative i have is I could hear the freeway- but also is a benefit- easy on& off the interstate

Could use more dairy free options but otherwise great breakfast and a safe feeling clean environment. Staff was very friendly and helpful in helping us find the right place to eat for supper!

My only complaint is that the beds are too high. I could have used a step stool to get in the bed

While renovations and facelift to this hotel was overall wonderful, the space on the sink top in the bathroom for a double room was minimal.

Bed was so comfortable! Friendly staff and full buffet breakfast was really nice and convenient.

Then to top it all off the fire alarm that was false come later the morning talking to the management but 5am and we all didnt know what was going on and management didnt tell us anything at the time.

People awake running around all night. Alarm went off at 5am.

Wonderful check in and super friendly manager.

Waffles and sausage tastes great. Coffee was too!

Very nice and got everything we needed towels and blankets

Our stay was very pleasant and Dave at the front desk was especially helpful to us.

Upon arriving the front desk staff seemed like we were an inconvenience, as they had to get off their personal laptop. After getting checked in we arrived at our room only to smell cigarette smoke in the hallway. I called the front desk and she said it was a non smoking hotel so it must have just been someone that came in from outside. After getting in our room about 15 later the smell permeated our room. Going back out in the hall it was clear it was coming from the room across from us. Called the front desk again and were rudely told well i can move you to a different room. I asked why do i have to move, why cant you deal with the smokers. She said well they might stop and then do it again during the night. How about make them leave. I can move you was the reply. We ended up moving rooms after lots of attitude from her. This room the lock on the door did not work. Overall the hotel was decent. However i will never stay agian because of the staff. I left a message the next morning for the manager to call me. I am writing this review because i have still never recieved a call.

H

Great comfy beds and fantastic staff

It was my son’s birthday and it was amazing. The breakfast was actually really good for once for it being a hotel. Rooms were very clean and nice me and my family loved our stay and will be coming back!!

Staff was nice, rooms were really clean, great location and breakfast was a nice bonus.

Loud party next to me

Very clean and staff was very attentive to your needs.

Dog keeps barking and no one did anything about it. Upon check in waited on the attendant for 15 min to show up to the front desk!

Was easy access for highway travel. Well maintained.

Room was very clean and comfortable, breakfast was good, large variety to choose from, however several of the elevators were out of order and we had to walk all the way across the hotel OR take the stairs with our luggage.

Had a wonderful rest.

Very bad customer service specially one person in the morning at the counter

I found the perfect hotel for when I come in town, so clean and comfortable. I would highly recommend.

Beautifully designed and maintained hotel, lovely breakfast, and excellent staff. A great spot to rest on your way.

Totally fine hotel. Laziest front desk staff I’ve ever experienced.

Great service

Just like our Hamptons away from home. Comfortable and familiar.

It was pet friendly, room was very spacious, very quiet. Room and beds were very comfy and clean. Only thing is we found a pair of dirty underwear behind the tv.

Staff was friendly, room was exceptionally clean and comfortable.

Allow dogs…barking dog woke us up at 5 am

It was a family vacation and my family loved the rooms and breakfast.

We tried calling multiple days in a row at all hours of the day and night to extend our stay before our trip and no one ever answered. Breakfast was subpar with very little space to eat at. The beds were uncomy and the water took a long time to drain out of the sink wich bubbled into the bath. Pros: we didnt use the pool but it looked clean! Oh and all the elevators and ice machines were broke for the four nights that we were there....

Have stayed several times. Always pleasant.

The rooms are great my kids really enjoyed the breakfast and the pool and I agree everything was perfect.

Clean room, very spacious. Great service.

Clean and quiet

Laundry was $1.00 for washer and $1.00 for dryer. Laundry Room was small but appreciated this service available to us.

Nice!

The front desk staff was very helpful, he let us changed a different room as the first one was not cleaned well from animal odor

I loved it the best 4 nights! And amazing breakfast

Close to the Now Center

The gal that checked us in was very nice and welcoming

Close to everything.

This was just a quick stopover for us, but the bed was comfy and the shower was extra nice. The continental breakfast had my favorite, sausage and biscuits, plus all the usual fare.

Clean quite property we loved our stay.

Breakfast was ok.

Due to the property's phones "being down" for multiple days, we were unable to contact anyone ahead of our reservation with questions. They did not respond to multiple attempts to message them through Expedia. The front desk woman was extremely unhelpful and unprofessional. My family was not able to check in to the hotel. The front desk woman offered no options or help for our issues or concerns. She refused to speak to me through a cell phone that was offered. When I arrived in person, the staff member repeatedly stated that because we booked through Expedia, she could do nothing for us. It was a horrible interaction and I hope no one else needs to experience that kind of customer service. I am a Hilton Honors reward member and was still treated this way. I paid for the hotel room in full and was never allowed to check in. If you're looking to book a hotel in the area through Expedia or a third party website, do NOT book this Hampton Inn. You will likely be treated very poorly.

Very quit area and close to shopping and food places. Staff was very nice.

Large rooms very clean and well kept.

Room was great but the staff could be more happy and supportive to the guests.

Excelent price and good breakfast. Also the room was excellent!

Staff were friendly and helpful. Facility was clean. I wish there had been more elevators, as our room was very far away and there were long waits. Overall a very nice stay

Nothing good about it

Stayed at many hotels. This is one of the nicest, with the friendliest staff. Jose is AMAZING!

This was one of the best experiences in a hotel stay. Clean, secure, safe.

My wife & I really liked the cleanliness of the room & bathroom. The breakfast was good, too. Also, the location was wonderful. It's close to everything.

We loved this hotel. The pool water was nice a warm for our baby and for us. The breakfast was great and even the service.

Horrible

Please do not stay in this hotel

Please do not stay in this hotel

Very poor customer service, very poor house keeping Not recommended at all, please do not stay in this hotel

Front desk was wonderful, explained everything to me, I asked about water in the room, she gave me a few complementary bottles. Rooms are quiet, comfortable. I would stay here again.

I liked this hotel but i didn't realize it wasnt in Chicago when i was looking to stay in Chicago but Expedia was misleading as it gave me this hotel as a place to stay in Chicago

Great service

So the shower was a walk in with a handicap shower chair no shower curtain. I called immediately and was told to move the chair and that’s how their showers are. Check out is 11 and 10:15 housekeeping knocked and told them we were still in the room they proceeded to still open the door and walk in. I called today and was told their showers have glass doors. I would like a call back

Breakfast was great. Voices were loud ar 505 am in the hallway.

Check our granddaughter’s for the night to go swimming. Enjoy the pool in the room was very clean and spacious would definitely come back again. Breakfast white selection is very good.

the pool area was nice hate i didnt go swimming

They gave me a room and within 10 mins someone enters randomly. It was the cleaning lady and I guess she had not been made aware that a guest had checked in. She apologized profusely though. I was dressed so it’s fine but what if i was changing, somebody walking in would have been so embarrassing. Other cons are that Bathroom sink was very small that and water kept spilling outside constantly. The lotion bottle was empty and not filled. The only pros are that the room and bathroom were clean, nothing else.

It wasn’t the cleanest Hampton I’ve been at. The mattress was very hard compared to other stays. All in all it was a fine stay for a quick overnight.

Clean and comfortable room. Easy and quick check in. Good breakfast and nice pool for the kids.

Great stay! The staff were very helpful.

everything was wonderful

Absolutely loved this hotel the pool was amazing, I loved the area and it was in! I felt safe and secluded and the movie theater was right across the street! Shopping was very easy to get to as well!!

The hotel was very clean and updated. The room was nice. The only issue we had was that the hotel occupancy was not full and we requested a late check out and was told NO. Other than that very nice hotel.

The room was great. The disappointment was the breakfast. Stale muffins. Orange juice that appeared to be watered down, and fruit that had seen better days. You can do better.

The property was very clean. On the inside and outside.

My stay was good beside the pillows was flat and the bed was really hard. I barely got sleep because of the bed was so hard and the pillows was flat. Everything else like the room was clean front desk lady was very nice and helpful.

Our stay was great! I felt bad when we checked in the front desk didn’t have any help and the darn card machine was acting up. I could see that she was getting frustrated but she remained calm and everything eventually worked out. My husband enjoyed the breakfast!

Guy with the grey hair and the light beard at the front desk was possibly one of the coolest staff members I’ve had the opportunity to meet, made an otherwise stressful work trip honestly enjoyable, was friendly and chatted with me and gave me good directions and suggestions for places to go. Wonderful staff member

Good area to sleep very quiet I always enjoyed when I stayed there

Our room was very comfortable and clean. It was a bit noisy being next to the elevators and ice machine, but it was also handy being next to those things, so no complaints! Everyone was friendly and accomodating. I would recommend this hotel to friends and family.

Amazing service

Nice place. Nice pool. Great breakfast choices.

Large room perfect for family staying 👍

Decent property. Would use again.

Very clean and great smelling linens. Room was clean, common areas clean, and pool clean. Breakfast was good. Room was spacious and had everything we needed. Would come here again for sure.

We stayed as a music band. It was over the standard. Thank you..

The property was very clean and the staff very friendly and helpful in person and on the phone. Thank you!

Breakfast was bad. Not much options for breakfast.

Everything has been quick, easy, and convenient.

Excellent staff. Room was a 10 out of 10. Great shower, clean and comfortable. Will stay here again

The place was quiet, fit my family's needs, had spacious rooms and had friendly staff

Todo accesible

This location is a little loud, my room was right by the elevator so that was annoying. Breakfast includes a waffle maker so that was a plus

Room is clean and property is in a quiet area.

We really love staying in a suite and it is a reasonable price. The fold out sofa bed was very comfortable. We have never been disappointed at the Hampton Inn & Suites that we have stayed at. Will continue to book them when we travel.

Property was very handy for our trip. Also very comfortable and good breakfast

It was clean.

Nice hotel, reasonable price. Would stay here again.

Great stay. Breakfast had a good selection. Staff was very nice.

Had a good time there. I'd stay there again if an AEW PPV came back up there.

The elevator wasnt working during our stay. Not convenient

Its good for family.The ftont disk need to be more professional

Reasonably priced and convenient to Chicago suburbs. Great staff and rooms are clean and comfortable.

The staff was exceptional. Tracey was particularly helpful. Breakfast staff excellent, too. BUT only occasional housekeeping was inconvenient. Ice machine was broken all 5 nights of our stay. Room was quite small for 3 people.

Check-in at the front desk was quick and efficient. Both of our suites were spacious, modern, and well maintained. I appreciate all the amenities such as 24hr guest laundry for $1 wash per load.

The breakfast food was good , but was tippy toeing to reach the waffle maker myself and my adult daughter 5 foot tall could hardly reach it and burnt hand good. This is the only one that I have been to that it was up so high and I only stay at Hamptons when traveling. And as for the front desk I believe her name was Tracy. Didn’t seem concerned at all never even apologize or offended first aid, but said it was the Hampton policy and layout. I feel the counter it was on should be lowered.

The best

Not quiet