The Langham, Chicago

The room was lovely and spacious. The bathroom was very nice. We ordered room service as well as had a drink and ate at the restaurant in the hotel and that was delicious.

My room was a bit dated. The highlight was the views, location, staff and onsite restaurant.

Very good hotel

Favorite in Chicago. Modern but timeless somehow.

Incredible hotel and staff. The bar was great and the food was delicious. We would definitely stay here again.

The pool was a true lap pool. The Fitness Center and the locker room was exquisite.

Exceptional

Ask for a water view!

10/10 experience! Love this hotel!…the only negative was a less than nice /helpful staff person at the front desk of the spa when I asked about the use of the sauna/steam room and also my neighbors next to my room were quite loud

hands down one of the nicest hotels in the city - pool/gym/spa are all amazing. such a good 2nd floor lounge with great views. the staff is all so helpful, friendly

Exceptional

Location. Clean and quiet room. Upon arriving at the check in time we were told the room was not ready and they had no idea when it would be. Super tired after a multi hour drive we couldn’t even take a shower or change clothes. Had to wait for 2 hours (!). When we finally stepped in the room, our luggage was not there even though they had said it would be taken care of. Called the reception, reminded them. 30 minutes later (!!) we finally got our stuff. They did offer a “credit for the inconvenience”. $150 which didn’t even cover the 2-night parking. That’s it. No complimentary upgrades, breakfast, drinks or something to make it less annoying. Is this a 5 star hotel experience? You decide Also, the cocktails at the bar are very expensive and very meh in terms of taste

Our stay at The Langham was beyond perfection. From the service to the details of the room to the extraordinary spa experience. Absolutely the best hotel we’ve stayed in. Nothing

Location. Clean and quiet room. Upon arriving at the check in time we were told the room was not ready and they had no idea when it would be. Super tired after a multi hour drive we couldn’t even take a shower or change clothes. Had to wait for 2 hours (!). When we finally stepped in the room, our luggage was not there even though they had said it would be taken care of. Called the reception, reminded them. 30 minutes later (!!) we finally got our stuff. They did offer a “credit for the inconvenience”. $150 which didn’t even cover the 2-night parking. That’s it. No complimentary upgrades, breakfast, drinks or something to make it less annoying. Is this a 5 star hotel experience? You decide Also, the cocktails at the bar are very expensive and very meh in terms of taste

Absolutely the best hotel we’ve stayed in. Nothing

Thumbs up

Exceptional

Fantastic hotel and amazing spa! Beautiful room with fantastic staff

High end hotel downtown. Spacious rooms

The spa, spacious room, tub, staff was very helpful and knowledgeable Nothing

The spa, spacious room, tub, staff was very helpful and knowledgeable Nothing

Great accommodation and staff attention

This was THE BEST hotel we had ever stayed in.

Great club lounge. Wonderful, attentive staff. Good amenities. Nice meal at Travelle.

The bar was adequately staffed and the premium liquors were premium. The staff is cheerful, polite and prompt. However..no one could fix the Chicago weather!!

Not Good service

5 star wxperience

Usually 5 star experience. My husband booked a room for us, and was supposed to meet me there after flying in from a business trip in London. Staff allowed my to check my bag and kind enough to provide me with a complimentary drink ticket for the bar. Later that night, my world as I knew it came to an abrupt end when I got the call that my husband was not on the flight, but had taken his own life earlier that day. After being in complete shock and still trying to process this nightmare, I requested to speak to the manager. He stood there in the lobby, not even giving me the grace of a seated private conversation, so that I could tell him and a gaggle of complete strangers the worst news of my entire life to which he responded, “We offer you our condolences” then proceeded to walk me out to give me my bag back and threw me into the cold rain. I was a broken man in that moment and sought some level of compassion from what used to be mine and my husband’s “heaven on earth” hotel, then treated like a vagrant unworthy of their opulence.

Usually 5 star experience. My husband booked a room for us, and was supposed to meet me there after flying in from a business trip in London. Staff allowed my to check my bag and kind enough to provide me with a complimentary drink ticket for the bar. Later that night, my world as I knew it came to an abrupt end when I got the call that my husband was not on the flight, but had taken his own life earlier that day. After being in complete shock and still trying to process this nightmare, I requested to speak to the manager. He stood there in the lobby, not even giving me the grace of a seated private conversation, so that I could tell him and a gaggle of complete strangers the worst news of my entire life to which he responded, “We offer you our condolences” then proceeded to walk me out to give me my bag back and threw me into the cold rain. I was a broken man in that moment and sought some level of compassion from what used to be mine and my husband’s “heaven on earth” hotel, then treated like a vagrant unworthy of their opulence.

Exceptional

Wonderful experience. Hotel is lovely with large rooms. Staff exceptional.

Our room was impeccable—spacious, elegantly appointed, and equipped with every comfort one could desire. Each detail reflected a true commitment to quality and refinement.

Such a gorgeous and relaxing stay! Everyone we encountered was accommodating and helpful. Our visit to the spa was nothing short of delightful. It was one of the best massages I've had in a long time and we enjoyed the use of the facilities.

Great hotel loved the atmosphere and how they make you feel. Amazing experience. Highly recommend.

Exceptional

Highly recommend, super nice rooms and very polite staff.

Very well located. Rooms are very spacious. Great gym. Service was overall very proactive and kind. Nothing particularly

Very well located. Rooms are very spacious. Great gym. Service was overall very proactive and kind. Nothing particularly

Everything was a 10/10. I was a bit upset that the lounge was at capacity because we pretty much booked our trip around the lounge being available and there was nothing on the app here stating that the lounge was not available so if that could be implemented, that would be great other than that the room service was amazing. Housekeeping was perfect. The views were beautiful. I will definitely be back.

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Exceptional

the room was fantastic and the bed was very comfortable check in was smooth and friendly the soap dispenser in the bathroom was ceramic and slipped out of my hand and broke into many pieces in the shower

Heavenly

the room was fantastic and the bed was very comfortable check in was smooth and friendly the soap dispenser in the bathroom was ceramic and slipped out of my hand and broke into many pieces in the shower

I actually came to Chicago to see a concert, I had bought the tickets and the air travel and knew I was going to stay at the Langham but FORGOT to reserve the room! The staff worked with me for 1/2 an hour to shoehorn me into the almost capacity hotel for 2 nights! Amazong

Exceptional

Was lovely but remember it being better experience

We loved everything about the Langham. Our room was beautiful, the staff was so kind and helpful and great location! Willa absolutley stay again!

I enjoyed the entire stay! We definitely book here in the future

I enjoyed the entire stay! We definitely book here in the future

Exceptional

Please get an iron, please get a microwave. And please don’t charge for every single thing! ❤️

The Highlights There is no denying the luxurious details throughout the property. From the stunning Jaume Plensa statue in the lobby to the elegant touch of a harp player in the tea room, the hotel looks and feels the part of a prestige establishment. Furthermore, the location is absolutely perfect for exploring the city, and the service was consistently attentive and professional. The Atmosphere Despite the high-end decor, the hotel suffers from a lack of charm and energy. It felt quite "boring" for a property of this caliber. We visited the restaurant twice over the weekend, and even during peak times, it wasn't particularly lively. For a 5-star experience, you expect a bit of atmosphere, but the vibe here was remarkably flat. Dining The food was hit-or-miss. We tried several appetizers, and while some were fine, others missed the mark on refinement. For example, the cheese plate was humongous but lacked the curation and quality of cheeses you would expect at a world-class hotel. Final Verdict The Langham is a safe, high-quality choice, but it ultimately felt overpriced. It is an upscale but very quiet hotel. If you are looking for a vibrant stay, you might find this a bit too clinical.

Exceptional

Exceptional

Exceptional

Everything

Everything

Superb

The Langham far exceeded my expectations I had. The level of service start to finish was truly 5 stars. I cannot recommend staying there enough.

Fenomenal hotel

The room was very clean, great location, and great staff.

We were there as an overnight local stay to celebrate a friends birthday as well as enjoy the Easter buffet. Everything and everyone did a fantastic job; the staff are wonderful.

The noise was severe. Despite being listed as soundproof, our junior suite on the 10th floor was incredibly loud. We’ve stayed in many major cities (and lived in some). But have not experienced this level of disruption from sirens, car alarms, horns, and blasting music from passersby all night. The blackout curtains are thin and don't reach the floor, offering little sound buffering. This is a far cry from the double-glazed windows and heavy drapes you'd expect from a hotel marketing itself as soundproof. The motion-sensor system controlling all lights and HVAC was also a safety concern. If you're still for too long (say, soaking in the bathtub), the entire room goes pitch black. Even the bathroom night light turns off on a timer. We asked the staff to disable this, and they said they did, but the problem persisted. For the price of a 5-star hotel, these issues brought the experience down to a 3-star stay. It's a shame, because so much else was genuinely excellent. We’d return, but only if these issues are addressed.

I got the club suite and everything was beautiful and perfect. It was very clean and the walk in closet was awesome.

Yes all good

The service is impeccable! The spa is luxurious, and The Pavilion for afternoon tea is stellar! I have no complaints!

The front desk workers were friendly and knowledgeable about the hotel and city.

Excellent

Amazing! Club suit was exceptional, can’t wait to go back.

Phenomenal stay

We loved it!

Outstanding with well educated staff in food and dietary. You will sense a higher level of service than you’ll find elsewhere.

yes

Great location and property

Room view was awful. Room was average

Sauna is clean comfortable, good temperature.

Great Hotel on all levels

Did not use spa. Lots of restaurants, shops and experiences in the area.

Staff was very friendly and helpful. Generous amenities as well.

Amazing stay , the service was excellent and everyone one was very nice and com

Great very clean

Staff at check in was friendly and efficient. Rooms are spacious. Location couldnt be better and the on sight bar is wonderful

Nice

It was a wonderful stay!

Great customer service. Room was beautiful. Cleanliness. Very nice!

Best service in Chicago — whether desk service, room service, etc. Stunning property. Amazing bathtubs.

Gorgeous property, facilities, and location.

0 complaints, everything was perfect.. Langham is the perfect hotel Everyone that worked under the langham super nice and friendly No complaints

Staff was wonderful.

The entire hotel was immaculate and gorgeous. Staff is very friendly and welcoming

Yes

This property is well-designed snd immaculate from the moment you walk in, to restaurants, the spa, and your room!!! I’ve stayed in many luxury hotels and this one was definitely at the top! Nothing at all

Great. Rooms were nice

The coffee maker is a little loud

Yes didn’t know you get free breakfast

Staff was very courteous and the room was big enough for our family!

Love the langham!

This luxurious hotel is absolutely outstanding. The hotel is clean and the customer service is exceptional. The club lounge is worth every penny. We were treated like royalty and the staff went out of their way to make sure our experience was a 10 out of 10. We were able to enjoy the movie, sweet and watch home alone, and it was fully stocked.

Best hotel in Chicago. We’ve been to around 25.

Amazing stay. Definitely our favorite hotel in Chicago! The staff was so kind and our room was absolutely spotless. 20/10 as our daughter would say!

Great ex

The hotel is beautiful and the staff welcoming us was top notch. The reason I knocked off a star is because we picked the double bed option. I did not read the fine print and was expecting two queen beds instead of two full beds. We did not get much sleep both nights due to the lack of space in the beds. Had I known this, I would have looked to book a one bedroom suite. Just beware if you have kids that it’s a tight fit. Women’s locker room had some missing tile in various areas that was unexpected. Our room also had looked like it needed sweeping in some of the corners where some debris was missed. Overall, it’s a beautiful hotel and we would stay again. Smelled fantastic, but just a few things that I felt missed the mark for a Michelin star hotel. Great location and we will be back again.

Everything was great!

The room was immaculate. Turn down service was perfect. The staff was welcoming, helpful, and informative. The from the spa and fitness center to the views at Travelle the Langham Chicago does not disappoint.

Heat didn’t work in our room so we had to switch rooms

Great location, good staff, clean and comfortable No restaurant for dinner - had to sit in noisy bar. Breakfast area unable to cope with demand, therefore long wait for table.

Elegant hotel. Turn down service was a nice touch. The gym is open 24 hrs, but after 8pm you have to wait for Security to let you in. That was annoying. Everything else was great. Thank you.

Habitación limpia, cómoda y con todas las facilidades, la persona(s) de la limpieza mis respetos muy dedicadas y honestas, el hotel es bello, la atención del personal excelente, aun sin hablar inglés y ellos sin hablar español, hacían todo por que obtuviéramos una respuesta a la necesidad siempre haciéndonos sentir bienvenidos ! Amamos y nos quedamos una noche adicional total 6 noches.

Great service

Langham is always a superior stay

Great location

Spa ,pool are awesome

Can’t say enough about this property. Five Star in all categories. From the Bellman to the Front Desk to Housekeeping to The Club Lounge this hotel is the jewel of Chicago. My new home away from home when in Chicago. It felt as if we were all family. Ohana Strong!

Everything was great.

Top notch

No

Best in Chicago!

Everything!

Remarkable stay! I will return for my next stay in downtown Chicago. Have stayed at other 5 Star Hotels but this one is now my #1 choice. Thank you to all the staff that made my family's stay a memorable one.

Great beds

Excellent staff, check in process and dining experiences all superb!

Beautiful hotel and the staff was excellent and very helpful and friendly.

Nice bathroom Mattress quality poor. Uncomfortable beds

The staff is excellent. We always enjoy the club house and pool. Would recommend highly!

Everything was great.

Love this hotel. Will be back by end of year to come visit the beautiful city and beautiful hotel again.

Excellent stay overall, staff was super helpful, they helped me throughout the my 5 nights stay, the spa was super relaxing.

Excellent stay

Wonderful hotel and service

It's prime location, cleanliness, professionalism, and class. Nothing

coffee good nothing

Everything was beyond our expectations! Maybe a detailed list of every single thing that cost in the room. Like the dental kit and comb, ect, we didnt know if they was complimentary or an extra charge. Other than that very small thing it was absolutely perfect in every way!

Y

Great place to stay.

The room, staff, facillities, were all above excellent. Keep it up and we will be back.

This hotel was spectacular! The service was incredible and probably the friendliest I’ve ever experienced. The room was beyond perfect for our 5 day trip. So spacious and luxurious, we had great sleep. So many wonderful features about the room. Highly recommend staying here, we definitely will again when we’re back in Chicago.

Great!

The Langham is ALWAYS a luxury treat! This was my birthday staycation and they did not disappoint. They upgraded me to a luxe suite, champagne, and a mini cake! The spa is the best in the city! Always choose The Langham when in Chicago!

Amazing stay as always

Great property

Phenomenal service. Exactly how a 5* hotel should be run. Everything was perfect.

Location can’t be beat. Hotel is excellent!

Amazing hotel and staff. They went above and beyond

It was very beautiful and a nice place to stay. The door man was very sweet.

Best hotel in Chicago.

breakfast excellent Everything was great!

Very nice location super friendly staff very modern and clear hotel

The hotel was amazing! The location was amazing right across from Trump's hotel which was huge! Our room was the best and the chocolate pastries for breakfast every morning with coffee. Chicago was a lot of fun! The gentelman who was the guest service manager is the absolute best! For a very high end hotel everyone was super nice!

The room was beautiful. Our view was of the parking lot of the building across the street. The front desk was understaffed at check-in, our welcome tv screen only reflected our last name, evenings turn down was for a single person and I was celebrating my 30th wedding anniversary with my husband. The noise level from the wedding party (below our room)was unbelievably loud, vibration of the walls and floor bounced from the music, our windows actually raddled!!! I contacted the front desk questioning the location of my room and the disturbance, and I was informed there was a wedding and I could get a white noise machine ( which was ridicules! I question if I could hear a machine over the music) the front desk stated the celebration would continue until 1 am. The front desk had no other rooms to move us too so we decided to check out and drive home ( we live 30 miles outside of Chicago) when we went to the front desk to inform the manager, Robert, that we were leaving and he informed us that Dana would be calling us to make things right and it has been 5 days and we have not been contacted by Dana or anyone from the property. I was really hoping Dana would have contacted us and I could tell you things were corrected … but here we are. I truly believe the wedding was a bigger money maker and my celebration was not important enough. I truly believe we were not the only guest on Saturday evening that was deeply disappointed.

A wonderful property - courteous and caring.

The service at the Langham is incredible; from check in to check out. It is a very clean, beautiful property. All the amenities- room service, housekeeping, concierge services, the indoor pool- all top notch. Spacious rooms. Amazing for kids. We were extremely happy with this hotel.

We had an absolutely wonderful time from the moment we were greeted to the moment we were escorted to our car. It will be our go to place when we visit Chicago in November. Thank you for a wonderful stay!

Glad of the location service was excellent. Have no complaints.

The Langham goes above and beyond at. From the property to the service. It was a thoroughly enjoyable stay!

The Langham is quite possibly the best hotel I've ever stayed at. The staff were absolutely amazing and the hotel itself was so clean. The hallways smelled so good too which I know is a weird observation but the wood they used for the floors and doors were so aromatic and it was something my party noticed. Our mini-fridge wasn't working (or we were just dumb) but within 5 minutes of letting the staff know, we had an entirely new one. Stellar service!

I love it

I had such a lovely staycation, and I recommend a stay here to everyone I know.

👍

Increíble!

Very nice, comfortable and luxurious stay in downtown Chicago. Location is great, very close to river walk, restaurants, shopping and transportation. Staffs are very attentive. Recommend club floor for a complete experience.

The Langham never disappoints. 5 stars!

The staff is very professional and polite.

So we came here for a quick night and the experience was better than what I saw on Expedia itself. The pool was unexpectedly not so cold. The hot tub was super relaxing. We ordered food from the pool room and surprisingly it didn't take long. The room was spacious, bath was fancy. The best parts were that someone randomly gave us cookies for free in our room! Also figured out that there are kids robes!!!! First hotel I've ever seen that has kids robes!!!!! I definitely recommend this hotel!!!!!

Staff and service are extraordinarily!!

The room was very clean and the maid even filled the ice bucket. Was very pleased with my stay.

Great!

Absolutely amazing edifice. A true gem! Whatever you guys are doing stay the course. Dreams really do come true at The Langham!

Great welcome

We had such a fantastic time celebrating my husband’s 60th birthday at the Langham Chicago! Our stay was incredible, and we truly wish we had more time to enjoy the pool and all the other amazing features. The food was delicious, and the service was simply outstanding!

We were warmly met at the entry. Check-in was a breeze. The room was beautiful comfortable and we thoroughly enjoyed our stay.

Exceeds expectations. Great value for the quality of service and product. Will be my first choice when traveling back to Chicago. The location nearest to the North Loop could not be beat!

Staff, hotel and its amenities were excellent.

Well located hotel. Friendly staff

Exceptional in every way

Just ok

This hotel has such nice amenities and the service is impeccable. The room was very clean. The bed so comfortable and the shower was great. This is our second stay here and it is our new favorite hotel in Chicago!

They delivered on their 5 Stars ratings. From the staff to the the stay & location, all was superb!

The best the best the best u will not regret your stay. Everyone was so nice and pleasant.... I will be back.

Chose the langham based on excellent spa reviews. When we went down to the spa the pool was full of kids and water was everywhere. It was the opposite of a spa environment. We asked to be sure we weren’t in the wrong area and the person we spoke to in the spa did not care one bit about the state of the pool and hot tub area. We listened to children next door and woke up extremely early the next morning to kids again and a screaming toddler. The outlets near the vanity were loose and had to be held in place in order to use a dryer or anything else plugged in. Called twice to the front desk and the phone rang and rang. Not the experience we were expecting or hoping to have and after the response from the spa associate and unanswered call we didn’t bother to talk to someone else. This felt like an upscale holiday inn at Disneyland

One of the best hotels we have ever visited. Perfect location and everyone on the staff was very professional. The restaurant was great and they had a coffee bar in the lobby. We loved it.

I had an excellent experience at Chuan spa. My 2 day stay at the hotel was excellent. All service members were attentive and prompt, especially the night front desk, night valet and Edna, the spa attendant. I quite enjoyed my spa services. Private dining food options were great, and on time. Price point lined up with the services received.

Awesome service, the best care I ever had at a hotel !!!

Great stay

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A fantastic and luxurious getaway in the heart of River North.

I think you get more custom experience at a four seasons.

Everything about this hotel is top notch, from our friendly and accommodating check in, to the impeccable room to the wait staff at the bar. truly a lovely experience

I've been to Chicago a few times in the last year, the Langham has been far and away the best experience, and was likely my best hotel experience to date. Great hotel, clean, friendly and accommodating staff, great food through the in-room dining options. It was exactly what I hoped it may be and I will certainly return.

Lovely well located hotel , good service , large rooms , v comfortable and quiet

Luxurious and peaceful in the middle of downtown. The food, the spa, the pool, the service—everything was fantastic.

The Langham was an exquisite hotel. The room and hotel was 7 stars as they cut no corners in making the rooms top notch!

There is no better place. Club access made relaxing divine. Awesome view of the city.

Perfect hotel to stay. Best hotel ever 👍.

Best hotel in Chicago.

This hotel was ideal for a quick trip to Chicago! It was centrally located and provided a great experience. The staff and property were beyond our expectations.

5 stars

Excellent experience. Ultimate example of luxury

Loved it

Phenomenal staff and service, everyone goes out of their way to make your staff a great experience. Highly recommend the Langham if you are going to Chicago.

.

Excellent

G

Service was great. Employees were professional and really nice

its was a great experience, they even gave me complimentary upgrad without asking! I would love to come again here

This is one of the finest hotels I’ve ever been

My experience overall was Great. Armando who checked Me in was just wonderful.

Excellent experience. Clean and quiet. In-room dinning was fantastic. Breakfast was ok.

Excellent service

The club level is wonderful! Highly recommend

Nice property

Had a wonderful time there.

GREAT STAY!!!

Great hotel in downtown Chicago

Marcus among several others stand out to prove this hotel exemplifies the meaning of 5 - Star service, kindness, and professionalism. Will return ASAP.

vvv

Doorman had umbrella for us as it was pouring

My fiancé and I were there to celebrate our engagement and also both of our birthdays

Everything about this hotel is amazing! The concierge‘s team is especially spectacular and will take care of any plans. You want to set up during your stay. The spa, sauna, and club lounge are some of my favorite places! Highly recommend.

Love the Langham Chicago

An excellent hotel with an excellent spa... a bit pricey...

We will definitely be back.

Comfortable and luxurious stay. Enjoyed the spa amenities.

Enjoyed our stay

Best hotel in Chicago

I love the spa on location. The entire stay was very relaxing and very upscale .

Everything was great!!

Clean. Excellent staff

The property is beautiful, but I requested a rollaway bed a month in advance, a week in advance, and when I first checked in and told I was going to have one. When I got to the room and called to make sure it was coming, housekeeping told me they were out of them.

Very clean, spa was amazing.