Thompson Chicago, by Hyatt

We were very impressed with The Thompson and look forward to staying g there again!

Good comunity

Hotel lobby and customer service

We had requested for a 2pm checking but they gave us the room at 4pm and the normal checkin time is 3pm. Also the next day they did nit clean the room and we had requested that the beds and bathroom needs to be cleaned. They cleaned the room but left. Soaking wet towel on the bed. Little disappointed with our stay.

The vibe and that I could get my pets with me. All was great.

The hotel was very clean and a great location within Chicago close to restaurants and shopping.

Great vibe and excellent location

Such a fantastic location and gorgeous facility

Wouldn’t change a thing!

Such a gorgeous hotel. And it’s in the Gold Coast neighbour of Chicago so you are in the middle of all the energy and excitement of the city. Absolutely amazing.

Great stay, very clean and comfortable.

the rooms were spacious and very quiet. Showers were big and I love the location near so many good restaurants.

All of the staff we encountered from the front desk to the doormen to housekeeping were great! Polite, friendly and helpful! The city view from our room (2106) was fabulous and the location of the hotel in Chicago’s Gold Coast was great! Our room (2106) was a little shabby. The sofa was worn and the stitching on the seat cushions was coming apart. The chair provided as a desk chair was too low for the desk and seemed to be an occasional chair vs. a desk chair. There was a floor lamp that was not stable, the bed lamp next to the side of the bed closest to the windows was useless as a reading lamp, and the comforter cover was torn. Like I said, the room was a little shabby. It didn’t feel like an intentional collection of pieces.

the rooms were spacious and very quiet. Showers were big and I love the location near so many good restaurants.

All of the staff we encountered from the front desk to the doormen to housekeeping were great! Polite, friendly and helpful! The city view from our room (2106) was fabulous and the location of the hotel in Chicago’s Gold Coast was great! Our room (2106) was a little shabby. The sofa was worn and the stitching on the seat cushions was coming apart. The chair provided as a desk chair was too low for the desk and seemed to be an occasional chair vs. a desk chair. There was a floor lamp that was not stable, the bed lamp next to the side of the bed closest to the windows was useless as a reading lamp, and the comforter cover was torn. Like I said, the room was a little shabby. It didn’t feel like an intentional collection of pieces.

Excellent location, quite clean comfortable rooms, polite and accommodating staff and great bar/restaurant downstairs. The occasional car that was decked out in the gunshot popping muffler driving by. Nothing to do with the hotel

Excellent location, quite clean comfortable rooms, polite and accommodating staff and great bar/restaurant downstairs. The occasional car that was decked out in the gunshot popping muffler driving by. Nothing to do with the hotel

Guest services were friendly and very helpful!

Very good

Excellent hotel and close to restaurants and shopping. Very clean.

I had a work event at the Newberry Library and needed something close by. While expensive due to the neighborhood, it was a comfortable and pleasant place to stay given my schedule and needs.

I had a work event at the Newberry Library and needed something close by. While expensive due to the neighborhood, it was a comfortable and pleasant place to stay given my schedule and needs.

Great location

Clean room, good location, bad attitude with staff and didn’t feel like a luxury hotel experience at all with even paying for a premium room

Very good

Everything was great.....especially staff. Bed was excellent......but the room was looking a little worn and in need of some upgrades. A great minibar though made up for any shortcomings.

This is our favorite hotel in chicago. Great location and staff. Rooms very comfortable.

Great location. I was put in a handicap room. We asked to be moved to a regular room and we were told all rooms were sold. However, Expedia showed that there were numerous rooms. We asked for a top sheet and we were told that a top sheet was not available.

near the lake, super clean rooms, nice toiletries, good breakfast. Lovely and efficient staff. everything was terrific.

Exceptional

Clean and beautiful room. Friendly staff and close to many shops and sites.

I highly recommend this hotel. Our room was hypothetically prepared, which was excellent. The bed was comfy, staff were nice, and it was an overall excellent stay.

The situation and the views from the room. Not environmentally conscious: the towels (and the sheets?) are changed everyday.

Loved it! Great amenities! Cozy bed, nice location

We stay at Thompson 2-3 times a year. It’s been our spot since 2022. Beautiful spot, great location and the hospitality is top tier. We did love the old restaurant, but have grown to like the new one. A lot of new updates there but still top tier staff and amenities. Bar is upscale and on a beautiful night the glass doors are open for inside/out feel that’s let you take in the Gold Coast.

Amazing stay!!! Love the hospitality

Conveniently located, cute bars and restaurants nearby and within walking distance of a tour bus stop. The room was clean, comfortable beds and the staff was pleasant.

Centrally located near great restaurants, bars,and downtown, the rooms are clean and big,the staff was great,checking was the fastest I seen.Very safe area.

Clean room, very accommodating, and great food

Beautiful hotel in an excellent location. Room was spacious and beautiful.

Would recommend

N/a loved it all

Loved the location and friendly staff! Beautiful view of the city and lakeside as well N/a loved it all

Great location. Super comfy beds and amazing view. A really special hotel

All good

Restaurant next door can be loud and surprise you when entering the lobby. Great location. Will return.

Clean and neat

excellent

The Thompson Chicago is a wonderful boutique Hotel located in the perfect part of the city.

Nice room, nice view of shops, within walking distance of the beach, shopping and places to dine.

ANDREW AT THE FRONT DESK IS A GEM

Everything except the towels. The towels. Need to be thicker/fluffier.

Everything except the towels. The towels. Need to be thicker/fluffier.

Everything was great. The only thing we needed was coffee in the morning…. Wish it was available in the lobby

Perfect area- close to everything!

The room itself was excellent. The front desk staff was efficient and very helpful. 5 stars for them! The lobby smelled absolutely terrible. Not sure if it was the combination of people at the bar and smells off the street but it was awful.

The lobby smelled absolutely terrible. Not sure if it was the combination of people at the bar and smells off the street but it was awful.

Our stay at the Thompson was perfect! Very friendly staff! I strongly recommend a corner room with the city view on the highest floor that you can and trust me you can’t miss

Clean rooms and friendly staff

It was a good hotel and perfect location.

My family has enjoyed this hotel for years and I recently stayed here on a staycation for one night. After checkout I realized I had left a few rings in the room, and upon asking the hotel to check for them I was met with help and then hostility. The cleaning staff stole my jewelry, one piece being an irreplaceable family heirloom, and the staff told me I was wrong and were extremely unhelpful. I would stay elsewhere if you want to keep your belongings as they employ and defend their on their staff.

Exceptional hotel in the best location!

Clean room

Always my go to!

Everything was very convenient, luxurious.

Perfect location. Close to shopping and nice restaurants. Staff was amazing; Myron in particular was so kind and accommodating.

Great experience!

We loved are stay at the Thompson hotel. It's very clean, and is close to our favorite shops and restaurants.

My Room on the 15 th floor was perfection, though we did hear noise from the hallway. Great views and breakfast across the street at the old pancake house was great!

I had an issue with the HVAC at 4am it was already loud but then it woke me up with an even louder more persistent sound that wouldn’t stop. I had to call the front desk and they came up to reset it . I couldn’t sleep at all. Just over all not a good experience.

Fabulous

I stayed here since we had a really good experience with the Thompson in Madrid. This hotel is definitely not in the same star ranking as the one in Madrid. The rooms felt dated and dingy.

everything was very clean and beautiful and staff was super friendly

All good

Gorgeous

Rooms are old, run down and our room smelled like Cigarette's and weed both nights. For $700 CAD. For 2 nights I’d expect a lot better.

Great location and staff!

Everything was great

Great location!

Perfect location and wonderful staff

Comfortable

I absolutely loved the Thompson hotel! The staff very professional and friendly and everything outside of the hotel is literally steps away at your convenience. My room and view of the city was beautiful

Sean st the

Room was ok but headboard tattered and worn and hvac and plumbing in need of repair. Heat was turned off upon my arrival so room took a while to warm up and heater is very loud. Goes on and off all night. Probably due to the odd layout of the room. On the 6th floor which isn’t a great floor as view is directly of hvac systems right outside od window. Plumbing in sink needs adjustment. Very cold water unless cold is entirely off. Service was nice. Complimentary coffee in lobby would be preferred to espresso machine but espresso was decent. I normally stay at the Viceroy but thought to try this. It was ok but hvac kept me up most of the night. Not ready to rule out Thompson brand yet but first impression wasn’t great. I did like the hardwood floors.

Hotel is in a prime location in Chicago! The customer service was also immaculate everyone is so sweet & accommodating - will definitely be staying at the Thompson for my next trip to Chitown!

No complaints

The lobby smelled like sewage and the water was not consistently hot for showers.

Very clean and functional rooms. Valet and staff were incredibly kind.

Room was average. Can hear h

Everything was great. Love the restaurant and bar, staff was friendly and helpful

The staff was tremendous, however the in room dining last night was so some of the worst food we’ve ever tasted. Great location!

Staff was great and the room was very clean. Would definitely stay there again.

Perfection. Upgraded to an amazing room surrounded by floor to ceiling windows.

Rooms was very nice and clean. Bedding was beautiful. Always a great stay!

Solid. Rooms a little worn, but overall a decent stay. Staff friendly, but room Svc overpriced w/delivery fee. How else would I get room service if it isn’t delivered? Weird

Nice room, beautiful hotel and great neighborhood to enjoy a little staycation. Staff was very nice. Definitely recommend!

Outstanding experience!

Excellent

Every aspect of the Thompson was excellent- the people at the front desk, staff at the door, the room and maid service, the design and decor. We’ll be back this summer.. well done, Thompson.

The rooms are starting to feel outdated. I’ve stayed there many times but it is definitely losing some of the quality

Love this hotel, right in the middle of a great area re: restaurants, bars, night scene, etc.

Would I stay here again? Probably not. Not for the money.

Great hotel with beautiful decorations!

Ahmed at the front desk was fabulous. The room was clean and comfortable.

Z

Great stay..room was available early and staff were friendly.

Great hotel!

Really enjoyed the hotel, bar and area

great stay

Location

Great location!

Amazing service and location.

As usual, room was clean, great location, everyone was friendly and price was good. We will be staying there again!

Kind staff and good cleaning crew. Really appreciated them making me comfortable in an upgraded room as I was staying for 7 nights. Thank you, Thompson, will be back !

Friendly staff, great location, high end hotel

Great location, great hotel.

Andrew was awesome. We were able to check in early and the rooms have been a treat to stay in. We have really enjoyed the hotel and its location.

Two things from my last stay: There is no usable refrigerator in the room so when I asked for a large bucket of ice for champagne, a wonderful front desk person, Lily so sweetly offered to check inventory and see if an extra could be brought to the room. She kept calling until one was delivered. I so appreciated her warmth and effort on my behalf. Also, I arrived about an hour before check in and was immediately checked into a room--so appreciated after a very long travel day Just a thought for the Thompson: It would be so helpful to have a doorman to help with bags getting into the hotel and perhaps to the room. The front doors are heavy and alot to manage The room was either cold or too hot. It is a large space I. understand, but I had to heat it to 80 to get it warm enough to be in and then keep playing with it to keep it warm but not hot. The beautiful large bathroom never gets warm (maybe there are no vents in there?) so morning showers are chilly. thank you for a lovely stay

Room was spotless, service was top notch and the food was really fresh. I’d definitely stay here again.

Really loved this boutique hotel with a great location and excellent restaurant-bar attached. Rooms are large and well appointed. Only complaint is that they have refrigerators fully stocked but the temperature inside is warm. When I called down they said they cannot make it colder due to restrictions. Super bummer. And, if you want ice, you have to go to front desk.

great staff, clean room, great location.

The staff were attentive and awesome. Rooms clean and well stocked.

Loved our room and the staff we so kind and attentive.

The staff was super friendly and helpful from the very start. The location is great we were walking distance to a lot of shops and nice restaurants. Room was clean and spacious. Overall it was a wonderful experience and we would stay here again.

Loved everything about this hotel other than the twice baked potato

This hotel was amazing! Boutique vibes great neighborhood!

Staff were exceptional, check-in was easy, the room was beautiful, and the overall experience was excellent.

Nice hotel and awesome location

Great bathrooms and bed super comfy

Room we had had a ripped headboard. We asked for a different room which was not much better and didn’t look much like the pictures online.

good times

Great staff

The room was very clean and was great. The staff were all courteous. Definitely recommend staying and would be all for staying here again.

Our stay was wonderful as in previous visits

Great location

Great !👍

Nice Hotel- good location. Tavern on Rush big boost for the brand

10/10 rooms were clean. Hotel made accommodations for early check in and extra Linnens.

fun place to stay for a weekend getaway!

Loved the Thompson. Will gladly return

Amazing stay! Staff were awesome. The room was so clean. The downstairs restaurant was also great. Also a wonderful location!!

Great room, clean

No notes. Great hotel, good location with shops and restaurants within walking distance

Lily at the front desk was helpful and professional. Her politeness and attitude made a difference, I felt welcomed. The rooms are always impeccable. Thank you Thompson Hyatt for delivering such amazing chic experiences.

Great location with many restaurants and shopping near.

Staff is on point…as usual!

Great location. Didn’t have much time for shopping. Only wish they had coffee mugs in our room, difficult to use the glasses for the machine

This little gesture made all the difference. I visit Chicago quarterly for work and I will now always book the Thompson- great service, thank you!

Expensive, but comfortable and in a great location

N

The hotel staff were very friendly and helpful. The room was clean and stylish but looked a little disheveled, crooked pictures on the walls, damaged lamp shade by the bed, mirror in bathroom showing significant water damage on its frame. I would have appreciated an area rug to soften and quiet things in the room. The gym was very good. The staff at Tavern on Rush were efficient and helpful although I am sorry Nico is no longer operating.

Comfortable beds as well. Rooms were a bit tired (my room had broken tiles and a torn drape). The biggest issue for me was I’m a working/traveling mom and I need to pump while away. I always ask to put my ice packs in the hotel’s freezer so that I can transport my milk home without spoiling, but this hotel does not have a freezer. I was stunned. I travel for work often and have never come across a hotel without a freezer. Someone at the front desk told me the restaurant had one, but that they DEFINITELY wouldn’t let me store anything in their freezer. Out of desperation, I decided to ask them myself on my last night and explain the situation (it was only ice packs and they were in ziploc bags). I was initially told it was a liability thing and it couldn’t be done. I reiterated there was no breastmilk and they went to ask a manager who ended up allowing it, which was a huge relief. So my biggest piece of feedback for the hotel is, on behalf of all breastfeeding working/traveling moms, please get a freezer. And more microwaves. I couldn’t sterilize my pump parts because there was no microwave available so I just had to wash them and hope for the best.

A great stay. Fabulous location right off Rush Street surrounded by great restaurants and bars!

I’ve stayed here twice and had a positive experience both times.

Wonderful location!

Staff were super polite. The property is gorgeous and the area is filled with incredible retail and dining options. Felt very safe in this area

Amazing in every way

I am normally a Marriott guy, but I did something different this time on my recent trip to Chicago. I have been to some of the Thompson Hotel restaurants mainly in Austin, Texas, but I have never stayed in the Thompson. The Thompson Hotel in Chicago and the Gold Coast… I loved. From the dark and moody lobby to the great Customer Service to the beautiful room… Spacious great furnishings super amazing bed and don’t get me started on the bathroom. The walk-in shower with the rain head and amazing pressure and great body products. The only issue I had was at one point the toilet was acting a little funky and overflowed, but they came and fixed it and it was fine. This hotel used to be something different years ago, so I understand that the building is old. You would never be able to tell from the lobby and from the rooms. Little touches like push button light switches that were back lit at night to the corner couch with huge mirror grateful for getting ready and having extra space in the room. I am definitely a fan now.

Staff was amazing, especially the valets

Stunning property! Hospitality at its finest. The lobby, the staff and the suite, all exquisite. The DS & Durga toiletries was a pleasant surprise. Tavern on Rush was delicious and the service was excellent. I look forward to returning. Thank you for such an amazing experience.

beautiful view in great location

Great location to just about everything. Mag Mile, Lake, great eats.

Knowing that the tv and phones were not working, they checked us into the room….

The area around the hotel was fantastic to walk. It was also pretty close to a primary bus line that we could take to soldier field for a concert, as well as Montrose Beach the following day. This makes getting around Chicago so much nicer than driving it!

Really good stay at the Thompson. Fantastic location in the Gold Coast area right on the triangle with Gibsons, Tavern on Rush, Bellevue & Luxbar all on the doorstep. Room was great, really comfortable bed, superb shower and toiletries and an amazing view from floor 19. Common areas were really nice - there seemed to be a slight issue with the drains on occasion (!) but that did not affect the rooms at all, just the entrance area. Staff really helpful and friendly. Would definitely stay here again

Excellent service. Very friendly staff

Our stay was extremely disappointing. The room we booked looked nothing like the photos, and when we raised the issue, we were told that the room type we reserved wasn’t even available. We had to stay two nights in a lower-category room before being moved. On top of that, the AC in our room didn’t work, forcing us to sleep in 80°F heat with kids who barely got any rest. The safe in the room was also broken. When we asked for help, we were told the manager wasn’t available late at night, and the only “compensation” offered was a $50 bar credit—completely inadequate for the inconvenience we endured. Overall, a terrible experience and very poor service.

The location was great, the room was very nice, spacious and comfortable

Thompson Chicago was a great place to stay with kind staff members. The room was clean and pretty; everything was exceptionally comfortable, so I would definitely come back if I am in the area again.

Amazing service as always! It is our go to location on Chicago. Great staff and the best staff!

This hotel was the perfect blend of chic design and warm hospitality. From the moment we arrived, the stylish aesthetic and thoughtful details made it feel special. The staff provided us with macaroons as a sweet welcome touch, which set the tone for the rest of our stay. The rooms were spotless, beautifully organized, and had a calming, modern feel. The bathrooms were surprisingly spacious truly a luxury you don’t always get in city hotels. Between the clean, comfortable rooms and the impeccable service, this property is a gem for anyone looking for both charm and comfort.

At the Thompson . The staff , food and ambiance is top notch. We love the location as we can walk to many of our favorite places . Its elegance gives us that luxurious , relaxing feel that makes it a true magical experience 😍

This was my first time in Chicago, and I had an incredible time. I highly recommend staying at this hotel.

The Thompson was clean, the staff was friendly, and it was close and walkable in a safe area! I would definitely return.

Great experience every time I come to Chicago.

Professional staff, friendly excellent customer service

I loved the overall look, feel and area surrounding the hotel. It was such an easy experience from check-in to check-out. Will go back!

Great room on top floor. Clean. A few things are dated but in good condition. Bed super comfortable. In the middle of it all.

The atmosphere is welcoming and alive. I always enjoy the hotel and surrounding area.

Everything was so nice! Would definitely stay again.

Check in was smooth and easy. Lady at the desk was super nice. Great location.

has youtube on their tv and that’s all i cared for … plus good view and very cool

Second time staying at this property, we love the location.

It was an excellent ho

Wonderful property. Great location. Super walkable with great shopping and restaurants nearby. Will stay again.

The area feels like you’re in Paris

Very convenient for shopping and dining options

Lovely hotel in an awesome area!

Perfect location, great staff and comfortable bed

Had maintenance in our room everyday we stayed because the air conditioning wasn’t working properly. It was 79 degrees in the room. That is unacceptable! Also I paid for two lake view rooms that were adjoining or next to one another on Hotels.com website. When we arrived we found out there is only one lake view room per floor. Needless to say we didn’t want family to be on two different floors. That too is unacceptable! Hotels .com should explain that on website. And lastly the valet parking on the hotel was stated at $75.00 according to Hotels. com. However at the hotel the rate had went up to $80.00 and we had to pay that price. Very disappointed in the Thompson Hotel and the information Hotels.com gave on their website about the Thompson Hotel. I tried for three days to call Hotels.com to speak with them about the issues but NEVER got connected to an agent! Rather after a while the phone line hung up! I’ve used Hotels.com for many, many years and have never had this experience! Very disappointed and may not ever use you again! Thank you!

Nice chic property.

Great location and great room!

Location, staff, service.

Loved the location you will never find anything better than this...

Above and beyond service. The area the hotel is located in has so much to do and a great restaurant and bar.

Great location as well. Highly recommend.

My wife and I really enjoyed this property. It was located in a great area. Our room was ready right away and had a nice view. The property is well maintained and the staff was very helpful.

Loved everything about this place. Beds were so comfortable

Great location. Appreciate complimentary water. Coffee machine was very finicky.

Good Hotel

Quiet, walkable, convenient, shopping near by, excellent dining options in the hotel and nearby! B

Bonus: We met Lewis Capaldi in the lobby as we were checking out!

Oh my god don’t book anywhere else!!! I wish I discovered this hotel sooner. I visit chicago multiple times a year and this hotel will be the only one I book moving forward! The location is second to none. You can walk around and enjoy the area fully. The staff are so helpful and friendly. You just feel amazing being here.

Perfect location, clean room, friendly staff.

Great location and property!

Loved this hotel!Beautiful !Very clean, safe and great location, nice restaurants nearby. Beautiful view from our room. Parking is expensive but worth it! Busy area, if you want to see the city and enjoy outing/shopping this is the place to go. Definitely will go back and recommend anyone who is looking for a decent hotel!

The room and view were fantastic. The restaurant was top notch and the staff was very friendly.

Liked everything. would stay many times over

nice

Wonderful room, was big with tons of windows, views of the lake. Bed was so comfortable.

Fantastic location. 8 restaurants within a 1 minute walk. Shopping and Lake Michigan 10 minutes away.

Came downtown for a girlfriend’s birthday dinner and needed a place to spend the night. Perfectly situated for walking, shopping, dining, in a beautiful area.

Friendly staff, beautiful walkable area of the city, great bathroom! Highly recommend

The staff went over and beyond in their service.

The check in was really easy . Staff super friendly and helpful ( Nicole T. ) checked us in and gave us recommendations since it was our first time in Chicago. She was really friendly and professional.

First class hotel

Love it definitely staying here again,worth all money

Wonderful Property.

Fabulous location. Clean rooms. Great staff. Amazing place to stay in Chicago!

Horrible experience.

Our stay was good and I have nothing bad to say about the room, the hotel, or the staff. But during our stay there were some folks outside protesting the hotel. We stopped to speak with them and they said that under new ownership (our thought is Hedge Fund people) the staff are not paid well, treated badly, and not letting them unionize. That is all I needed to know that I will never be back.

loved it! stayed for my 21st bday and it did not disappoint. beautiful hotel, great location, and the rooms were amazing! highly recommend the lake view!!

Highly recommend!

Beautiful location and room was beautiful!

Great location !!! Best in Chicago -- will visit again.

Patio was nice.

There was a lot of confusion about my reservation. The front deck associates were very kind but basically said it was a problem on Expedia's end.

Great hotel! Great location!

My stay at The Thompson Chicago was excellent. My room was spacious and had a great view of the lake. The floor to ceiling windows provided amazing natural light. Housekeeping came to clean everyday which was most appreciated.The front desk staff was very pleasant and hospitable and answered any questions I had. Will definitely stay here again!

Great location. Nice rooms

Great service and friendly staff. Great location.

It was a business trip

Exellent location, friendly staff. Only one elevator was in service at the time of my stay in April 2025.

Absolutely loved this hotel! It was in a very nice area with lots of shopping and restaurants within walking distance. We had a corner room and it provided plenty of space. The bathroom was very roomy with a separate tub and shower, and the cozy robes were a nice touch. There was also a stocked mini bar with a large variety of snacks and drinks. The entire hotel was very clean with great views of the city. Although there was a restaurant attached, we did not eat there so I cannot comment on the food, however, it was always full of people so I would say it’s probably pretty good. I would definitely stay again.

Hotel was very modern, friendly staff, location was close by the shopping area

Very friendly and clean. The staff was very nice. ❤️

Comfortable bed

Beautiful property clean and the staff was great

Excellent location and supportive staff.

Great location

Clean, AC in room very loud, constantly turning on and off. Only one elevator was in service.

Only one lift working so the queue was long & frustrating. Ice was hard to come by. Lobby bar/restaurant was way too crowded thus useless except breakfast. Room carpet not the cleanest, grout appears dirty/dark, furniture had spots. Clientele wasn't my cup of tea. Price was way high for the value received.