Microtel Inn & Suites by Wyndham Conyers/Atlanta Area

When I went to breakfast at 7:30, there were 3 packages of chocolate chip muffins and 3 apples. The coffee was almost empty. There were no napkins. Breakfast. The smell of cigarette smoke came into my nonsmoking room. My entry card wouldn’t work when I came back from breakfast.

When I went to breakfast at 7:30, there were 3 packages of chocolate chip muffins and 3 apples. The coffee was almost empty. There were no napkins. Breakfast. The smell of cigarette smoke came into my nonsmoking room. My entry card wouldn’t work when I came back from breakfast.

Clean rooms and friendly staff

Clean rooms nice staff

Clean rooms and great staff

N/A

Clean rooms, but things are always broken

The air conditioner worked fine. My only issue is that my room was located in the lobby area by the stairwell and exit door so I experienced alot of noise. Also it seemed to be some creepy ppl around. Just sitting in thier cars, so possible car break ins ran through my mind. I stayed because a friend was having weekend birthday celebration and I didnt want to drive back a hour home each day of the festivities. No iron, no hair dryer in the bathroom. Only one small trash can. Bath towels and wash clothes were dingy white. I went to walmart to purchase my own. I would give the property a 2-3 star rating. But Ill never stay there again. Wyndam hotels should be ashamed of them selves.

Staff was great

They need microwave refrigerator in the room

Air conditioning was good

Tv didn’t work and oool is never open.

Good

Y

Everytime that I stay here. The key stops working if you go out in the morning. Not just mine but others are at the desk having their keys rekeyed. I didnt have my phone with me, so its not that. Thete was No sugar to add to my coffee/ tea. Staff will knock at your door 10;00 a.m. ( an jour before checkout to ask when you're leaving

My stay was great and calming

There was food left in the fridge , there was hair and dirt around the toilet there was also hair in the shower . The shower water didn’t have any pressure to it and the elevator is a little scary. . The staffed seemed nice even though upon arriving we waited for about 10 minutes before anyone came to help us .

Room was cancel/switched on Valentines day to another hotel that was worse. Very bad day and the worst day of my life!!!!

It was horrible the place has bedbugs and they bite very hard

The room was so small and the tv did not work th man at the fron desk did not want to help

I didnt get the room bc i didnt have the deposit and was left on the streets

Very clean, pleasant staff. Showers were not hot.

I stayed at the very last minute due to being extremely tired and unable to continue driving on. Room was ok. The water pressure in the shower was weak and the temperature was luke warm at best. The complimentary soap, soda and lotion were opened and used. They were halfway full...may as well not provide them if you're not going to replace the ones that previous visitors used.

The hotel was nice but they charged me a $75.00 deposit and still haven’t refunded me I tried calling and it said the phone number was disconnected

The AC did not work well the hot water did not get very hot and the man who works the front desk kept putting up the coffee creamer, so no one could use it. And for whatever reason they didn’t have enough hand towels they give four wash rags and two towel towels, but it worked for the night.

It was a very nice room. I would definitely go back again.

Nice

Great

Breakfast gross and sad Rooms never serviced

Held my deposit for made reasons aganist my swrvice dog!

Never returned my deposit 😒 and gave me issues about a service animal. Plan on file grievance with BBB.

They never made the beds or took of the garbage on my stay

Clean room

I would not recommend this hotel. Front desk clerk was difficult to communicate with. Elevator was broken. Room was extremely small and cramped. Breakfast was a joke. Now I realize why the rate was so cheap! Don't make the same mistake I did.

Room never really got comfortable and the shower was horrible

Rooms are nice and clean. The staff is nice.

Front desk

• nice, clean rooms • good area • good price Bad: • elevator doesn't work • TV in my room didn't work • "breakfast" is just packaged muffins What makes this a 5 star review instead of 3 stars is Francine. She was so nice and went out of her way to help us.

Very clean and a good price.

The staff didn’t bother us and was very polite as well

Upon check front did not see my reservation that was made in advance and paid for already for 2 rooms! After a long check in was advised elevator not working walked up to third floor and room key didn’t work! Then got and alert from bank that I’ve been charged again for 2 rooms! Will deal with that at checkout! Will not be returning to Microtel!

area was very unsafe.

The staff were warm and attentive, the rooms were spotless and smartly designed. made the stay truly special. Great food nearby overall 10/10 experience. Highly recommended!

It was nice

Hotel double charged me pls be sure to check your bank details when dealing with this chain. Horrible customer service.

They was good but always have to get my charges adjusted

The room numbers were marked via painters tape and pen, roaches. bug in the sheets, urine stains on BOTH of the beds which included the blankets and comforters too. No trashcan, I had to clean someone else's feces off the toilet seat.

All they have to do is update their photos because the property is way better looking in person

Clean staff is always nice very helpful

Velvet nice

definitely recommend

Room wasn't that clean

The staff was really friendly and accommodating, which made a great first impression. The hotel is conveniently located near plenty of dining and shopping options, so you won’t go hungry or without bare essentials. The beds were quite comfortable, and they offered internet access, but breakfast was just average—think muffins and coffee. I opted to eat out instead. One downside was the lack of a refrigerator or microwave in the rooms (though you can find one in the lobby), and there wasn’t an ice maker either. It seems like the hotel is still in the middle of renovations, which might explain some of the little inconveniences. Despite that, I’d definitely consider coming back.

Renovated

The room doesn’t have a body mirror, the drain is in an awkward place in the shower and you have to push the water out with your foot. The WiFi and service is horrible.

Clean, warm other than the elevator being out no prblems were note. If you are reallt expecting a breakfast however you will be sorely disappointed.

The stay was terrible. The room was dirty the pool was closed and not marked on the website. The breakfast was literally just cereal and a fruit basket. And did not have a refrigerator and microwave available in the rooms.

The tv didnt work, water from shower was freezing

Ok

Very clean and updated. Quiet environment and the staff was courteous

No elevator, pool green, no TV, no in room phone, towels felt like dishrags

This place was remodeled it looks very nice totally different. I was very surprised. Good job.

Will we arrive? The elevator was broken. They told us they didn’t have any rooms on the ground floor and we could get a refund. Where were we supposed to go? I asked her the rooms don’t have a closet. The rooms don’t have dresser drawers. The pool is filthy, and the girl at the desk was not really trying to be of any help to us. You have to ask for towers, even though the hotel is due it’s not ready for visitors.

No microwave c did not work it was no refrigerator

This property advertises a refrigerator and microwave in the rooms only for me to be told that since they have updated the rooms tbey no longer come in the rooms and the description just hasnt been changed online. Next they charge a $75 fee for missing towels/damages but my room came damaged. The socket in the bathroom did not work, the socket by the desk was hanging from the wall and the bench area by the window has a light above it, and that to was broken....overall spend your money elsewhere

Don’t let the renovations fool you. This property was not fit for customers. There was so much it didn’t have. No closer, no fridge, microwave or iron. The water was barely warm, the tv didn’t work, no dresser for clothes, the ac was either extremely hot or too cold, my key card wouldn’t work. The elevators weren’t working, the breakfast was served in brown paper bags. Not worth the price I paid.

We had to come here last minute bc a different hotel was infested with roaches, this place exceeded expectations. VERY clean and newly renovated, it saved our night.

The property was opened prematurely. Website said breakfast was included which was why I selected it over a competitor. There was no breakfast service available. The elevator was not functioning. The check-in/out system was not functioning so my request for a partial refund was impossible. The room was small. No refrigerator in room or ice that could be found. Everything was new but it did not meet my needs or expectations.

The room was clean. However, there was no fridge, microwave, closet, nor iron as advertise. Also, the tv in our room didn’t work.

Was told ‘we don’t do breakfast’ at check in despite listing indicating free breakfast, the room number was on a piece of masking tape and there was no fridge in the room. Would not stay here again.

I booked the wrong reservation need money back

The property had my reservation for several months. They even sent me a text the day before the reservation for me to check in. After traveling all day, they weren’t even open. The parking lot was empty and a handwritten sign to call to “check in” led to a number that would only text and not talk on the phone. They offered to send me another hotel but I’d have to pay for it. Expedia made the situation right

For starters, I booked and checked in online thru hotels.com for a Microtel that was knew in the same city. Arrived and total construction was in progress and the hotel staff directed me to Hawthorn which is their sister hotel. She stated if I go there my reservation will be honored. I get there and the staff was no help, the reservation was not honored and I had to get hotels.com involved and they helped me swap recservations. Hawthorn was filthy, I had dead Bees all on the window pane. The refrigerator was leaking water over the floor. The staff did not respond to fix it. No towels, the entire building didn’t have any ice and the staff just laughed at me after sending me on this wild goose chase. They were not friendly nor accommodating. Then they have a ton of cats roaming the parking lot. When I woke up the next day it was five of them on top of my truck. Very disgusting hotel. I will never return that hotel again.

The hotel room was terribly dirty, trash on the floor and dirt on the surfaces. Breakfast food was expired. Beds were the only thing clean. Would have found another hotel if we weren’t moving in a 26’ U-Haul and exhausted.

Very messy, only a few things like a fruit and danish on the breakfast bar, trash in the halls, renovating but that wasnt the issue.

Did not say that the hotel was under renovation had to walk up four flights of stairs. The room was not comfortable. All the beds are not comfortable. The bathroom was OK but the sink is very small. There’s no dryer in there because they’re renovation and we were very displaced, and, I had a wreck yesterday and they wouldn’t give me any of my money back at all so very displeased with this place will never say again, and will not recommend this place to anybody

Very friendly staff.

We walked into the room and walked right back out. We expect a full refund.

My room had ants inside the window sale and they crawled all over my bags and stuff and the ants will crawl all over the desk next to the wall by the TV so me not knowing that it was ants crawling everywhere I was getting bit and the floor was dirty the carpet was not clean they had a company to clean the carpet and they did not do their job they had throw up on it the bathroom smell like piss and it was saying cockroaches coming out the back of the refrigerator I cleaned my own room I told the lady that the floor was not clean I was supposed to get moved to a new room but I never did I just swept my own room and ask got new sheets and some spray and sprayed everything down a couple times and wiped it all off I did not get my deposit back so I'm still waiting on that I called today to try and get my deposit back a Indian man answered the phone and and as I expressed to him what happened with my deposit as I was trying to get it back he hung up on me and he was very rude I told the person at the front desk that it was a car washes and come out the back of the thing I had one inside a cup she looked unbothered and another employee took pictures of the carpet and send it to the owner so he knows my room was dirty and then offered to compensate me in any type of way for a sleeping in 8 days in the same room and having to cleaning myself I also have pictures

The hotel is false advertising.. There’s no breakfast.. No phone in the room.. no trash can in the room..The air conditioner barely works.. They said the don’t have small fridges anymore and only a few rooms have a microwave.. The Tv Wi-Fi didn’t work for most of our stay! They have old nasty carpet in the room! The ceiling needs repair.. So not worth a hundred a night! I need a refund!

They charge a damaged fee of $75 for smoking on the property or damaging anything on the property because the property is going to damage with no ice machine available on any floor very disappointed thing

Bed was very uncomfortable. Difficulties with shower. Our bed was queen and was supposed to be king. Did not meet Wyndham standards.

The room smelled like mold. The floor/ carpet was wet sticky.

They advertise breakfast, but it’s just nutrigrain bars and bottled water. The carpet in the room itself was sticky, the tv didn’t work, the mini fridge was actually a freezer, the shower drain was stopped up, and they charge a surprise $75 incidental fee when you check in. Ultimately if you need a place to sleep for a night or two, it’s okay, but don’t book it if you expect a hotel breakfast and getting your money’s worth. It’s pretty garbage all around.

Breakfast was lacking. Microwave was scary dysfunctional. Ice machine not functional. Elevator was rewired with temp panel. Probably lacking new floor coverings throughout, appliances, and other amenities.

The people are friendly and the place is accessible, but it would be good if they remodeled the hotel

Unfortunately my trip was cancelled due to Covid. Maybe I should have been irresponsible and brought Covid to the Microtel Suites , otay voiday ayingpay nuay eesfay.

This hotel was in absolute poor condition. We tried 3 rooms to find one without mold. Stains on the mattress and bed spring, peeling paint, broken drawers, it was really sub par. No ice machine, poor internet, moldy smelly. The only highlight was front desk did their best to be accommodating.

We booked a room here for 1 night, so that we could rest before heading home. Upon arriving the front desk person told me that our room had been given away. They gave us another room, but the room was filthy. We had our child with us, so there was no way that we were going to subject him to that filth. Instead of asking for a different room we just decided to make the drive back home although we were extremely tired. The staff did explain that the hotel was undergoing some renovations, however that does no explain the cleanliness of the hotel overall. The front desk clerk was nice, so that was a plus. However, I do not advise anyone to book here.

Staff was truthful about what was going on with the hotel

This hotel is unsafe. The rooms had cigarette stains on the bathroom vanity and bathtub. I do not recommend this hotel.

Drove 14 hrs to find out we didn’t gave room at 2am. Garbage!

Everything I disliked about that hotel.

Great location I did feel safe overall. They are doing some remodeling in the hotel, which you can definitely notice in the room and hallways, but there was no noise whatsoever and staff was very friendly. Beds were comfortable. Sheets were clean and AC was great!

I paid $120 for our hotel room they advertised that they had free breakfast and they said they had ice as well as the gym but none of these things were there. Also had a worker from the desk come to our room and knock on the door to ask if we had jumper cables and freaked us out as we were two females

.

The condition of the hotel should be destroyed, it had a bad smell, I was able to look at 3 rooms on the bottom floor & 3 on the top floor. One of the rooms on the bottom floor bath room at water on the floor. The hall way rug had patch missing. The drink machine was out of order. The kitchen at boxes on the floor, it was not clean & I would not feed a dog in this place. Out side had cats & it had a bad smell I will not type any more, this was not a nice place to stay. The best thing, was the clerk that was on duty that night, he was so nice he walked with us to all of the room. I was will to stay because of him. But I could not do it because the place was just that bad. I'm sorry if it do not sound right or I missed spelled so words, I'm sorry but I'm upset that young man had to work in that hotel in those conditions.

I would never recommend this hotel. It was filthy. Our air didn’t work. The staff was passive.

I’ve stayed in a Microtel hotel before and it was nice. This hotel was so run down, out of order signs all over the place. Cats were all over the place, in parking lot and including inside the office where water and other breakfast food was sitting. Rooms look terrible.

Inside the hotel was dirty...my room had no fridge or microwave...not even an ice bucket. ..I had to request that... the only thing I found satisfactory was the bed was clean and comfortable and that I didn't see any bugs crawling.

Microwave missing from room, no ice bucket and front desk couldn¿t find one, burn holes in comforter, room not clean, smoke smell, only thing for breakfast was coffee and granola bars, juice machine was broken.

It was peaceful and quiet, was able to get some rest without noise from other guests.

The room we received wasn’t as promised, and the hotel was generally dirty. The Haris bed was completely worn out and still had a sheet used by a previous customer on it. There’s also trash in the room.

This guest did not leave comments about this hotel.

Hated everything about it and didn¿t stay a second night

Do NOT book this hotel, our experience was horrible all the way around. The TV didn't work, the light in the bathroom was broken, electric plug in the bathroom didn't work and in the middle of the night the toilet stopped working. I couldn't even remove the back to push to add water for flushing because the cabinet above prevented it. This is just a few of the things that went wrong on our 3 night stay. They gave us another room that was moldy smelling and the hallway was really loud because the walls are super thin.

Would never stay here

This property smells horrible, the ac don’t work, the upkeep of the build is horrible

Bathroom sometimes have problems

Room wasn't properly clean, I found in the bathroom an used open bottle of some liquid, probably from the previous guest. I saw a small cockroach in between the wall and desk that I couldn't kill. The TV was on, the screen blue, and couldn't turn it off, not even the frontdesk woman who came to the room after I went down at 4am to complain because it was too hot, since the A/C didnt work. I requested another room but she said the hotel was full. I had a miserable night, only slept probably 3 or 4 hours. I definitely DON'T RECOMMEND THIS HOTEL.

Good

Unsafe. Broken windows and very sketchy. We did not stay. Would love a refund but probably won’t get one.

There was a nice sized tv

The property was not was it said on the Website.. No breakfast,no Pool.. dirty rooms,no amenities

So dirty. Smelled like marijuana everywhere. Bathroom walls were filthy. We didn’t even stay the night. Checked in, saw the room and left disgusted.

Doing construction. Construction dust in room, no trash can, no towel bars etc., because construction not complete. No fridge. Hotel lobby smells moldy

AWFUL... NO ROOMS AVAILABLE

The area around the hotel was safe and the beds were comfortable and clean

Did not clean room. Did not bring towels or have any available. Shower broken. Worst room ever. Will never stay there again. The price was low. Should have known.

This was the worst hotel experience I’ve ever had. This place is run down, smells of mold. It is unclean. The staff could care less. It advertised breakfast. Nothing!! Even the vending machines were empty! I’m actually never using Expedia again for this disaster. I canceled the second half of my booking and stay at another hotel in the area. I seriously want a refund. Everything was broken. From the fridge to the microwave in my room to the shower curtain the light socket covers were even broken. I mean this place should be shut down. Do you think your staying at a Whyndam hotel? Oh absolutely not. Do not even go near this place!!!

No phone in the room. Carpet threadbare. Did not provide the breakfast advertised. No vending machines.

No Iron. The room was never cleaned

This hotel is pure filthy!! You should stop posting the pictures you have online these rooms do NOT look like this. The rooms are old .. carpet nasty.. there was no tissue in the room the curtain rod was broken!!

The room was horrible dirty the whole hallways were dirty never go there again

The whole hotel. It's a roof over your head but come on. Regardless of price, make the place a bit welcoming for those seeking comfort after a long travel.

The staff could not have been nicer but the rooms were dirty and smelled.. We had 4 rooms booked and 3 of us had to change rooms 3 times to find one that did not have mold or were smelly and dirty and the TVs did not work. We were booked for 3 nights but checked out after the first night and moved to another hotel.Stay some place else.

The Staff was not professional and they were not courteous.

Nothing

The next morning after checking in late the night before, I started to take my shower. Unfolding the shower curtain I noticed dried blood stains on the curtain. Had no time to wait for housekeeping to bring a new one, so I asked the person at the desk to have housekeeping attend to it. When I returned that evening, it was not done.

This property was awful! It does not look anything like the picture - it is dirty, rust all over in bathroom and paint not done. It says there is hairdryers, I was told I could not get one because it was locked in maintenance closet. There was loud music, people sitting out in the hall at all hours of the night. The tv is plugged into a power strip laying on the desk, with chords everywhere.

- upon settling in the third & final room, we had to request toilet paper (none in the room) as well as leave the hotel to purchase bleach so that we could use the restroom with comfort. Additionally, the parking lot was littered with trash and bugs manifested the walls of the rooms. Should also mention the tv that didn’t even turn on the hairy sink. Such a disgrace. Please let me know how this will be resolved. And no one should be allowed to stay here.

The hotel clerk checked us into a dirty room. That is totally unacceptable!!!

Disappointed with state of property ,facility needs upgrade, old non functioning equipment. If facility was clean I would consider staying longer, I had to switch room due to dirty bathroom

Would not recommend. Strong, strong odor. Very thin walls and ceiling/floor - very noisy. No breakfast offered, even though it is listed as an amenity. A very unrestful night’s sleep.

Room was clean , nice stay I would book again. One thing they have to work on is the toilet , it makes this noise all night and also the room smelled like cigarettes. It’s a strong smell of cigs like someone lit it up in our room

That was not knowledgeable enough to work at the front desk in my opinion my questions were unable to be answered because of their lack of knowledge. It seems to be a little unprofessionalism upon your entrance they were in the back talking and gathering no one up front to greet the guests as they arrived you would have to get their attention to bring it to their attention that someone's here when I tried to do an extended stay an extra day they were unable to do it told me to come back in the morning when I arrived back in the morning they told me they weren't able to do it

Great price for the area

The attention in the reception was bad the staff not friendly. The room lacks maintenance to the structure and we found cockroaches on the bed. the coffee maker broken and never replaced. In two nights the room was not cleaned. The hotel offered breakfast and we never received it. The elevator floor need to be replaced it is broken.

Nothing really.

The rooms are in definite need of a remodel. My door had a broken lock and the towel rack was broken. Carpet was sticky while walking on it. For me it looks like the hotel was just purchased and in need of a huge remodel and cleaning. Not my best experience while staying in any hotels. Good luck.

This property was NOTHING like the ads. Pool had trash in it covered and in disarray, strict "no smoking" policy but huge clouds of pot smoke in halls every day and night. dirty hall way like hadn't been vacuumed in months. No coffee service any morning!! bathroom 1/2 cleaned, body fluid on the TV, dirt on the bathroom doors. Handle for the door broke! No other hotel available due to an event. It was the WORST of any hotel I've ever been in!

The hotel is ok, nicely located (nearby restaurants, supermarkets, etc) room wasn’t as impeccable as shown

We did not stay at the property, when we tried to check in they said it was over booked and there was no room.

Stay was pleasing, room at little type but was alright for Your he purpose for booking

First room had a stopped up toilet. Second room had a chirping smoke alarm. They tried to fix it but were not successful. They asked if we would take the room without a smoke alarm. We said no, and requested our money back. They credited our credit card.

The bathroom door would not close, the faucet in the bathtub dripped pretty good (what a waste of water) all the time we were there, found a tube of chapstick ( not ours) on the floor near one of the beds, and the beds are way too high. I am short and a senior citizen and I had a very hard time getting up on the bed. We asked for first floor rooms but got third floor and we asked for our rooms to be beside each other, we got 305 and 316. Not a good experience and we will not be back. Way overpriced.

The cleanliness was not up to par in the bathroom. I found multiple strains of hair and also had to kill a bug. I endured it because I was literally here for a couple of hours.

Found roaches in the room! Toilet clogged upon checking into rooms! Showers were clogged as well went out and purchased bug spray and liquid plumber which solved the shower draining problem! Hotel very noisy stayed for 8 days will not be ver return!!!

The WORST thing is the lie they told! I had read a few other reports on here about them "cancelling" your reservation. So I called the day before since I made it through Expedia to verify. The woman I spoke with nicely confirmed we had 2 rooms reserved. So we check in the next day at 5 p,m. NOT MIDNIGHT ..but 5 pm. The clerk spends a couple minutes checking the computer and with no expression, no explanation at all says our rooms were cancelled - and then stares at me. I quickly said I had called the day before and was told we DID have the rooms. I also loudly told them I was calling Expedia and would have she and Expedia discuss this so I backed away dialing Expedia. While I was calling and holding for Expedia, another woman came up and searched the computer for a couple minutes , said there was a mistake and that she found 2 rooms so I hung up my call. 3rd floor, the rooms had not been vacuumed, there was a broken drawer hanging down on the chest. Sheets and towels looked clean however. There was no continental breakfast they said due to COVID laws yet a couple other motels I had checked offered a full breakfast. Our observation based on the disarray with our rooms and missing drink machines in the drink machine spot etc.. is that they're remodeling. Okay if thats the case that's fine. I can understand some disarray while youre remodeling - no worries. But dang, TELL US.. Don't lie and say and say our rooms were cancel

The staff lacked basic customer service skills, and hardly said two words to me. She asked for my name and handed me my key. I plugged in the fridge to keep my food cold and when I came back the room was full of a gas smell; so I unplugged the fridge. It was not the cleanest room I’ve ever stayed in and it was not an enjoyable experience; I will not be booking again with this hotel.

Young girl working desk bad attitude when we asked for towels. She sat in there with boyfriend each night. Towels was dirty that was folded in bathroom. Hair in tub on sheets, floor wasn’t vacuumed. No machine to buy beverages or chips. Just looked slum

My stay was very wonderful. Room wasvery clean

The hotel was okay, not the most pleasing to the eye. They were having renovations done. Rooms pretty small & had a weird smell

Very rude attitude from the customer service.