Fairfield Inn & Suites Los Angeles LAX/El Segundo

This is a great value in La. But you guys know the property and the beds are dated and the bathrooms are wore out . Staff is amazing!

My husband went downstairs to speak with the receptionist, and the only solution she offered was a fan. A few minutes later, security showed up with a fan like around 1 AM, with two kids, in a hot room, with no working outlets to even charge our phones. That was her “solution.” I went down myself to ask for a room change, and she told me there were no rooms available, only the fan. Then she added that if I wanted to go to another hotel, I was “welcome to do that” and she would refund me. Imagine being told that at almost 2 AM with two little kids. So that’s exactly what I did, I left and booked a much better hotel for a better price. Save your time, your money, and your sanity. Do NOT come to this place.

Good service for transportation to and from airport.

The reception was good but they only allowed us to get a hotel room at 4 pm. We got a room on the first floor and the room AC was terrible and couldn’t cool the room. Not a good experience. The breakfast good btw.

The rooms were very comfortable and clean, the staff attentive and helpful, and the breakfast plentiful, fresh, and delicious.

The room has a smell and we were not comfortable at our stay. Neighborhood was not very safe. Breakfast was ok. The shuttle was good. Overall 3/5.

This hotel is okay but I had issues with my air conditioning throughout my stay and the toilet ‘door’ was coming off the hinges.

The overnight stay was just fine.

very old hotel

Breakfast was good, parking not located on property. Was given a room that had not been cleaned and ready. However, the staff fixed the issue with no problems and gave us another room. Close to the airport and food options

.

Breakfast and outdoor area was nice

The staff was extremely friendly and helpful.

Excelente servicio la personas del hotel muy amables si volvería sin duda me volvería a quedar allí

Muy limpio y cómodo , hay varias opciones de comida cerca

10+++Service from Stsff and clean Room, along with the superb breakfast Buffet in the Morning.

The breakfast is great and the hotel has a home vibe. We stayed 4 days and it was a great price. We did have some issues with the water pressure and also there were some ants at the sink when you turn on the faucet. Also, the air didn’t work in the room, it wasn’t an issue where it made us move to a different hotel or worth the change. We let management know and they came to the room to fix the other issues. We were out most of the day at night so it was perfect for what we needed and In N Out is right across the street in walking distance as well as other restaurants and stores. For the price, shuttle, and breakfast it was great.

Comfortable and very convenient for...

Close to the airport and breakfast was really good a lot of options. There was a shuttle for the airport as well. Friendly staff.

Convenience, close to airport Rooms look dated.

Breakfast No ac for the 3day stay

Always good to come back, lovely staff. comfy beds.

The ac in our room did not work so we had to open the windows which didn't have screens. It seemed a bit run down. The staff did what they could but it just needs a remodel.

The location is definitely the greatest asset on this hotel, close to lots of restaurants. And the airport shuttle was a plus. The breakfast was ok, I just not keen eating on paper plates.

The room was nice, people were very friendly and helpful

I enjoy the Mid Century Modern styling!

Staff was more than helpful, Manager Lawrence went above and beyond to accommodate my needs! Will definitely recommend.

Exceptional

I had a very pleasant stay and the breakfast was great with a lot if healthy choices. Great place families. The king bed with sofa pullout room was perfect. It was spacious and clean. The courtesy shuttke wss also a great perk.I would definitely come back again!

AC was broken and no one came to attend it. Had a terrible experience.

Airport shuttle helpful, nice staff. Rooms are sufficient

We were just staying the night after a long trip and before we were to fly back home the next morning. The staff was very accommodating. Unfortunately, it seemed like the air conditioning unit was not functioning properly, and the building mechanic was already gone for the day, as it was late. They were kind enough to provide us with a fan. When we woke up, though, the carpet under the A/C unit was soaked. Thankfully, none of our personal items were underneath. The toilet paper dispenser was also starting to come off the bathroom wall. A for the staff, but probably a C for the building/room just from our experience.

Clean room, friendly staff. Hotel was sold out but employees were pleasant a nd professional

The front door was broken. So the lobby was flooded with flies. We had to move room twice due to the balcony door being broke in one room and the bathroom dor being broke in another.

Overall it was a great experience except some minor issues.

Polite staff breakfast was goif

Very good

Exceptional

Close to In & out Burger

My room floor is sticky and smells.

The breakfast is better than some hotels. For those that refuse to eat pork, the sausages are turkey. A variety of food items are available. The coffee is good, though there’s a Starbucks across the street.

Looked nice. We were in to late to use the amenities. But the floor was wet in it room when we got there and it has been 2 .5 weeks and still have not gotten the deposit released

Good

Poor

He took care of all our needs and concerns. Thank you David!

Passable

The room was big and the people were welcoming when I got in really late at night. And the were super accommodating with breakfast. The tv did not work. It was a little confusing to actually get to the room maybe a few more signs to show where you should be going. The follow the butterflies were a good start but me and few others got lost along the way.

Location, facility and team excellent! Proximity to restaurants, supermarket and airport suited my needs well :)

Check in at 11pm was a nightmare. We had fully paid for our stay and they could not get us into a room until after midnight. There was a line and we were exhausted. The next day at 4 pm there was another line going out the door while they tried to place all the people with reservations. The included breakfast was good! Lots of choices including cooked eggs. Everything about the breakfast, including the flatware, was disposable, so not very environmentally concerned. I would not stay here again.

We had no A/C and our shower broke. They told us for 2 hours someone was coming to fix A/C then finally said it couldn’t b fixed without ever coming to the room. They did bring us a fan. And they refunded our $$. But would certainly never stay there again!

No hot water in shower,room with bad odor.Areally bad experience

I like the free shuttle service to and from the airport. The room was large and cleaned every day. The staff was very nice. These are my email content that was not answered by hotel so I changed I have a problems. 1) I checked out on 4 May 2026. The amazon return packet still did not given to the UPS officer. Please printout the label and deliver my return package to UPS people. The details are attached to you in my mail. Just print out and give the UPS cargo officer or who is the responsible for the delivery for your hotel. Look forward to hearing from you. Regards,I ordered an amazon package and it arrived very late after I check out from the hotel. The only thing the receiptionists to do is to give that package by printing the ups code. But they still did not reply my dozens of mails. They promised that they would do on my last day. But still could not. Please answer my mail and return my package.

Very good

Wonderful place. Would stay there again in a heartbeat.

Staff at check in stated that we could have a grab bag to go when we left at 4:30am for the airport however at check out the lady at the desk said they don't have grab bags to go only coffee is available.

Very good

Nothing!!! I was hoping they would help me, but they didn't it. I asked them more than 3X with my AIR CONDITION, because unfortunately we had to sleep without it since it was broken. I wanna my refund!!! Nothing!!! I was hoping they would help me, but they didn't it. I asked them more than 3X with my AIR CONDITION, because unfortunately we had to sleep without it since it was broken. I wanna my refund!!!

The location was good. Close to restaurants & grocery stores.

I like it

AC wasn’t working great. Check-in was super busy and had to stand in line for 45 minutes.

Not a great property and only reason I would stay here is for the shuttle to airport. The parking fee is also unreasonable so we returned our rental car first

Good location, close to the airport and to Manhattan beach. Clean rooms Good Breakfast included Sometimes you can experience long lines at the frontdesk. The shower could be better, with more water pressure. We were in the first floor, close to the pool and it was suuuuuper noisy. During the day because of the pool and at night there were machines working don’t know where in the building. Paid parking

It was a good hotel to stay at for a couple days.

Good breakfast. Close to airport. Room smelled of cleaning fluid which I really dislike. Staff was unfriendly when I called to check on shuttle bus. So mixed bag.

Good parking

Great service, will stay again when in LA.

Very good

Close to the airport Two of the outlets in the room did not work, one in the bathroom and one by the bed. Everything else was fine.

the hotel is in good location for us to stay near LAX. Also, available shuttles and helpful staff are always ready to take us to the airport. One thing that makes us feel less happy is the urine odor in the room.

We booked this hotel because it was close to the airport and offered around the clock shuttle service. We arrived late at night, and we were hoping to get a ride to the hotel. Unfortunately, we were not able to get a hold of the hotel and ended up renting a car.

The room smelled molt and humidity. Awful night

I liked the bed and the showers were large. Well first when we went there we were trying to get in early check-in. We ended up having to get a room with two beds which was not on your guys's site that we got on booking with you guys we got one king size bed and we didn't ask for two beds We ended up getting no air conditioning on our honeymoon day. we would have like to get what we what we spent on the website. We wanted to spend the night a comfortable room but unfortunately we had to stay in a small bed which I'm a big man I'm 6'3 and 300 lb and I had to stay on a full bed or queen size not sure with my lady and a hot room feeling like I'm in a sauna and when I made that notification to the staff they were very not up on the person maintenance person to help so he was busy doing something else he came very late like about 3 hours late with a fan to put on which the fan was not really suitable for keeping cool it was a little thin fan that Harley blew out any air.unfortunately it was that great as far as that goes in when we had to move rooms to the fifth floor and my leg is very hard to walk on which was obvious to the staff when they see me walk in and they went ahead and put me in the furthest top floor had to go over a bridge to get to my room and had to use stairs to get through shortcuts to the elevator which was very unsuitable.

The Room Cleaning Service was the most disappointing experience of our two nights stay. I requested a linen change as our sheets had an odor of sweat, the room service guy was very rude and told me to inform the receptionist, which I did several times and was assured that it would be replaced by fresh sheets. To our surprise, when we returned back to our room that evening the job wasn’t done!!! We had to sleep on those filthy beds for another night. Guess Fairfield/Marriott has to review the contract with the owners/management.Never again in this Lousy Hotel and strongly advise others to think twice before making reservations here!!!

The staff was welcoming and we immediately felt at home. The room was clean and though we were next to the airport, quiet. The only thing is that the room was “tight”. You could not bring the luggage cart fully into the room due to the position of the furniture. Would definitely stay again.

very kind staff at the reception

Very decent place close to the airport. The free shuttle and free breakfast are a plus. Staff are friendly and courteous.The only downside we encountered was a broken switch in the room.

I like the free shuttle service to and from the airport. The room was large and cleaned every day. The staff was very nice. I ordered an amazon package and it arrived very late after I check out from the hotel. The only thing the receiptionists to do is to give that package by printing the ups code. But they still did not reply my dozens of mails. They promised that they would do on my last day. But still could not. Please answer my mail and return my package.

After waiting tired frustrated. Reception gave us our room key and didn’t tell us there’s two sides of the hotel West/ East. After finding the room. We open the door to find it was occupied for someone else with their luggage and personal items. After calling front desk help sent to provide a different room on the East side. Finally arrive and the rooms AC, toilet, shower low water pressure, floor fan, no cold water NOT WORK. This was the most horrible hotel service. All the hotel reimburse was one night. This Fairfield Hotel has bad management. I would of expected full return.

The rooms were very clean with all amenities. Staff at check in were very helpful. Breakfast gave a variety of hot and cold choices with hot and cold drinks.

The location was great All night long there were people in the hallways yelling and running around. I think there should be a stricter implemented quiet hours policy

Good

It was OK.

Location is fantastic…very accessible to the Metro & bus to beaches. Recommend to use the supermarket across as everything is there. Staff were helpful. Fresh waffles & warm porridge (oatmeal) recommended. Room clean and comfortable.

The breakfast was ok not much of a variety but it was free so I can’t really complain but my room definitely could have been cleaned better upon arrival there were dirty bath towels hanging on the shower pole when I checked in on the very first day unfortunately I didn’t notice until day 3 when I was preparing to checkout smh gross!!!

Excellent breakfast , close to restaurants & has free shuttle to airport

Exceptional

It was clean and staff was friendly but hotel needs to be updated Needs to be updated

Exceptional

Great

Clean room and friendly staffs

If the hotel provides body lotion, that would be wonderful!

Arrived with the family and the air conditioner in the room does not work!!!!

Very helpful

Great location and very comfortable, pool and outdoor seating area with the breakfast was very nice and enjoyable

l get very upset because this hotel does not do early check-in.every other hotel l have stayed in has early check-in

Great spot to crash after long overseas flight. Caught up on our jet lag and ready to go home!!

Staff breakfast

Based on the other reviews I was a little apprehensive about my stay, but the room was super spacious & very clean. The shuttle was easy to use and reliable. Got me to the airport in time for my 7am flight without a hitch. Wish parking wasn't across a small street but honestly this is a minor thing.

Very disappointed. Staff did not respond to requests. Poor customer service and communication.

Not a clean place to stay

Nice staff

Front desk person David was helpful and friendly

Breakfast is kinda the same every morning. I wish they have another menu to add some or else different every morning. Mostly if people staying for couple days and eating the same breakfast. It was hot and good but just a thought.

Everything was good

I liked that the property was clean, and my room was as well. The breakfast area was very organized, a good out of tables for many guests to sit comfortably without having to rush.

Staff were kind and helpful and were easy to work with. They also were very accommodating. Would recommend

I was in area for business Stayed one night before an early flight out

Perfect place to stay the night for an early morning flight the following day.

Ac in the room did not work for 36 hours. Staff brought a fan. Did not help. Finally moved me to a much smaller room

Staff was incredibly helpful, and prompt doing so

Great location, staff very friendly and room comfortable and we everything you could possibly need

Very good

My room was very small and not like the picture. The door frame looked damaged and the lock didn’t feel very secure. The thermostat did not work and the room was warm and sticky. I tried calling down to the Front Desk and the room phone didn’t work, and they didn’t answer when I called from my cell. I went back to the Front Desk to tell them about the thermostat and I was switched to a different room. The second room was very different from the first - much larger, felt more updated and cleaner, the thermostat and phone worked. Overall, this property gave me the impression that Marriott bought out an old motel and did a very poor job of renovating it, even varying from room to room. Housekeeping came to my room 45 minutes before checkout and attempted to enter, returning again about 15 minutes later. I was disappointed in the overall quality, especially for the price.

The staff were fantastic and friendly. Great breakfast options. Clean facilities. Great location near airport and shops/ restaurants. Nothing

Pleasant

The a/c was off and no one new how to work it ...it took forever for it to cool the room once I figured out to set the multi function thermostat...it was recommended for me to open the window...

Amazing breakfast! Great location & shuttle services. Will visit again!

Good stay on layover. Close to LAX. Alot of business walking distance right across street Ralph's, starbucks, In-out etc. Room super comfortable. Free breakfast good. Excellent shuttle service running every half hour. Would definitely recommend.

Good breakfast, fantastic staff, clean. 10/10!

The

nice

My check in and check out was fast and friendly, thanks to Mona and David. I loved the fact that free breakfast was included with my stay.

Very good

Close to what I needed just an older hotel

Hotel was very dated. However many choices for food like In and Out burgers, Chinese fast food,and Mexican fast food.

I liked the area, there are a lot of stores in front the hotel. The breakfast is ok

I appreciated having the airport shuttle readily available to get us to the airport.

Clean and comfortable room. Comfy beds. Nice property with pretty pool area with fire pits. Good free breakfast with waffle makers. Good location across from shopping center and eateries. Seven minutes from LAX with free shuttle service. Would definitely stay there again!

Very good

Passable

We want to thank Vicky and Monse for their attention. They were very attentive to our needs and made our stay very pleasant.

This hotel had an amazing breakfast, pool, and friendly staff for an overnight stay from the airport. Highly recommend!

PARKING IS VERY EXPENSIVE

Room was good size, bed comfortable. We only stayed one night as needed to be close to the airport for an early morning flight. Free airport shuttle was a bonus, breakfast was sufficient Tap dripping all night in bathroom

very clean, all the staf are nice and helpful maybe provide water, teeth brush and some essential things like slippers

very clean, all the staf are nice and helpful maybe provide water, teeth brush and some essential things like slippers

Exceptional

Exceptional

Parking was offsite, but not too far. Overall, it was good. Didn't get to take advantage of complimentary breakfast...

Crowded check in was late

Close to airport. Great location and staff are great.

Surface parking in lot near the hotel was $40.

Location No heat or air conditioner

Location No heat or air conditioner

Very good

Superb

Clean room breakfast good

Enjoy that the hotel has breakfast included. Close to the airport and not far to catch the cruise ships

We had 2 rooms for 2 nights. The day of check out, we needed to see off one of our group at an earlier flight before our own flight which left 6 hours later. I asked for late check out and got an answer that we could get that for only 1 room, not 2, because the double twin room was in higher demand. This is pointless and meaningless. I don’t think you are being creative enough if you can’t figure out for us to get late check out for both rooms.

Excellent staff! Breakfast was really good! Great place to stay!

We had a lot of luggage, and although there was an elevator, there were also required stairs to get to our room. I was so happy a nice staff member decided to help us. Also poor choices in market area with no condiment packages for sandwiches.

Super easy accommodation for proximity to LAX No milk provided in the room

The staff at this hotel are exceptional. The rooms are outdated but comfortable. The breakfast is above average.

The staff at this hotel are exceptional. The rooms are outdated but comfortable. The breakfast is above average.

The best hotel in the area! Strategic location, delicious food, and super friendly service. Highly recommended for families. The best hotel in the area! Strategic location, delicious food, and super friendly service. Highly recommended for families.

The best hotel in the area! Strategic location, delicious food, and super friendly service. Highly recommended for families. The best hotel in the area! Strategic location, delicious food, and super friendly service. Highly recommended for families.

Amazing staff

As we arrived early, they were able to store our luggages until a room was available. Although we had to pay an additional cost or early check-in. The staff were friendly. Great location with restaurant and shops nearby. Loved the complimentary breakfast and airport shuttle. The room was very spacious and clean.

The bed was comfortable. Easy access to the gym. Breakfast did not have bacon.

This was a affordable and comfortable hotel in

Breakfast was fine. Very personable staff. However the shuttle driver could have been more accommodating pleasant and helpful.

The staff was very nice & helpful. The breakfast buffet was very good. The room, however, was not comfortable. The air conditioning did not work & an employee tried to work on it but he couldn’t fix it & we got no apologies, no “let’s try something else”- we got nothing to help us. We literally had to sleep with our balcony door open slightly so I didn’t sleep well worrying about the door! The inside door to our room had something all over it greasy & gritty. Not a pleasant stay.

On the plus side, the lighting in the bathroom was quite good, something I always look for in a hotel room and usually don't find, even in very upscale hotels. And the breakfast was not bad. I also very much appreciated the shuttle to and from the airport.

From check-in with David to the shuttle to the airport with Ricky Martin, everything was perfect. We had a comfortable stay, for the fourth time at this hotel.

The place was nice

Nice place for a quick over night

Didnt get what i paid for. False advertisement about a living room space but when i got there is was a regular room. When i mentioned it to the manager no apology no resolution just throw the blame on the 3rd party booking company, then when we get checked in the AC didnt work at all had to be moved again. weekend vacation was kinda ruined after this experience i felt like they didn't care.

Everything was great

I absolutely loved everything about this hotel. From the delicious food to the comfortable rooms with stunning views, everything exceeded my expectations. I absolutely loved everything about this hotel. From the delicious food to the comfortable rooms with stunning views, everything exceeded my expectations.

Breakfast was okay. Location was good as it os near the airport. The aircon in our room was not operating very well, and we were provided with an electric fan. We were told that we are to be given 50% discount of the rates for two days by Fairfiled Inn, and that Booking should refund us.

Exceptional

Overall nice room ans good breakfast. Property is older and need maintenance. But overall good stay. Staff made it a pleasure.

Beds too hard Room was nice

Upon room assignment, I was on the 1st floor and the balcony door would not shut fully or lock. Maintenance was sent and the door was unable to be fixed. I waited another 30 min and contacted the front desk and finally received a 2nd room. Same issue w/ this room--balcony door would not shut or lock and the thermostat was inoperable. I then went to the front the desk to be assigned a 3rd room which smelled of pet odor. At that point I was exhausted from traveling and just settled for the room. I was quite disappointment in the room conditions overall. Please note that the staff was very friendly.

Stayed 2 nights with 3 adults. Room and bathroom was just a bit small but fine otherwise.

Shuttle on time. Fast check in. Good breakfast. Courteous staff

Good good

Good good

Comfortable room and nice breakfast for a reasonable rate. Shuttle from the airport was used with only a short rate. Lots of places to eat and buy snacks and groceries nearby. Request a room in the newer west wing.

Needs to be updated and renovated. Our room six months ago was nice. Thistrip room was old and musty. Air did not work good. Front desk check in person was very nice

Airport shuttle was right in front, fast, super easy. Breakfast was delicious. My room was great. The driveway in front of the hotel is a bit congested for when you check in. But staff were fantastic and helpful and cheerful. I would stay here again.

The room was very clean and comfortable.

We got to the property before check in and they were happy to hold our bags in a secure place and we were able to use the swimming pool and pool area. When checkin was available, it was done quickly and with friendly people. The room was very nice, but was hard to get cool enough. The breakfast was very good and although it was busy, it was clean and there was a wide selection of food. We will definitely be back!

Good

Very nice location easy access to LAX

The check in staff was amazing. Very efficient, helpful and friendly. The rooms have a very musty smell from the split AC units leaking. We arriving after 9pm and the shuttle took a long time to get us to the hotel. That’s mostly an LAX traffic issue and not so much the driver’s fault.

Shuttle was busy buy when a lot of passengers arrive at once it is not hotel fault

Our room smelled terribly of body odour and the air conditioning didn’t work at all, it was hot and stinky. Super disappointed after booking seeing an 8.4 rating. Easily the worst hotel experience we’ve had..!

.

Airport shuttle was convenient and efficient.

Very helpful and friendly staff.

Nice place, clean, helpful staff. Great location

Enjoyed my stay

Nice clean room and good breakfast. The location is also good for airport travel.

Front desk staff were friendly, and the room was clean. Our room A/C wouldn't turn on so it was hot in our room. Also, the morning shuttle driver to the airport was a bit rude by raising his voice when I asked him to clarify what he asked us. He also muttered something under his breath about nobody tipping him. I don't tip for poor service.

Room stinks, bad smell

Clean. A/C was not plugged in and the room was hot. Finally, found the plug and turned A/C on. Needed help with suitcase and went and got the maintenance man and my husband finally got it out as it was bent. Very nice staff guy. Have mad resv to return on May 11 for another night stay.

We called for a free shuttle ride from TBIT terminal and they sent a small van that couldn’t hold all bags and riders. The driver didn’t ask who had been waiting longest so we ended up waiting 1 hour in total. The shuttle had a window lever that would vibrate annoyingly. Our AC also didn’t work so they downgraded us from a King Pool area to just plain King room but didn’t give us a credit for the difference (I checked later and they said there is no difference but there was). They did give me a free Diet Pepsi at my request for the hassle. Otherwise the room was fine. The rug going to rooms is hard to push luggage on. The bathroom in the replacement room has a leak on the water adjustment knob but was otherwise functional. The staff beyond the issues were friendly. I found the assistant manager (can’t remember name) to be fantastic. Not the greatest experience but not my most horrible one either.

Agreed to pay the early bird fee.

The bar was not open Sunday, when we arrived. The option was to go to WXYZ next door.

Staff was friendly and helpful

It was as described

Nice simple breakfast & free airport shuttle. Clean comfy bed. Facility is a little dated, but clean - very friendly & helpful staff. Close to the airport, but still quiet.

Ok

The Breakfast was good Our room was clean and our room had a patio Overall our stay was good

It was good and close to the airport

Room very comfortable, fantastic breakfast and shuttle pick up very quick and easy.

Left too early for the breakfast and didnt swim in the pool. After checking in we had noticed the ac wasn’t working in the room I booked. The staff found an extra room quickly. Only thing I can really complain about is the cost of beverages at this hotel, other than that.. I’d recommend this location to anyone travelling

Parking is away from property. You cant find parking on the streets. The gentleman upon check in and out were nice. Left my dress and got a hassle about it.

This property disappointed me. For one in room microwave was advertised as a group with children It comes in handy. It was NOT there. I noticed upon entering the room the window was open didn't think much of it, it was more than likely due to the fact the AC did NOT work. I called regarding the matter a fan was brought up as of course the were unable to provide a better room. Outside of that I'm glad I was able to find free parking because $40 more for an already unpleasant experience does NOT sound ideal. I would commend the on duty manager for offering that fan as well as a discount towards my stay. But Cmon now do better! Rather 1st, 3rd or 7th party booking guest stay/ customer service should be provided top tier.

Also, I did not realize there would be a $40 per day parking fee.

didn’t get to use the pool but families were enjoying it.

Clean rooms and friendly staff. Loved the free 24 hour shuttle to and from the airport and the breakfast.

Yes

Staff was amazing! Rooms were standard nothing to write home about.

I found the staff to be extremely helpful and friendly, and the location is extremely convenient not only to LAX but also to nearby freeways and local amenities. The property itself is well-maintained... I highly recommend!

The room was spacious and comfortable. The lobby and corridors were well kept. Staff was very pleasant.

The room was incredibly noisy, from the AC to the guests nearby due to the paper thin walls.

David V. was really helpful at check in when I arrived late at night. I was very grateful for his efficiency as I had traveled all day.

O

Excellent staff, breakfast was great, nice ambiance around the pool

Toilet did not flush the 1st time used. There was no Shampoo in the bathroom - only 1 bottle of Conditioner and 2 bottles of Body Wash. O Shampoo.

When I arrived, there was no free parking, and I was told my car would be towed, so I had to pay $40 to park in a dark, unsafe-feeling lot. The lobby had a strong mildew/urine smell, which unfortunately continued throughout the hotel. The staff member at check-in was nice, but the layout is confusing. Directions were unclear, and the “butterfly” sticker wall guides were tacky and unhelpful. I got lost and had to return to the lobby for help. My first room smelled like kitty litter and urine. It was dusty, dirty, and the tub had visible grime. The room phone didn’t work, so I had to go back downstairs to request another room. The second room was no better same smell, dirty surfaces, mold in the shower, a hole in the wall, and filthy handrails. The shower setup felt extremely low quality. The bed was rock hard, the curtain was broken and stained, and didn’t close fully, which felt unsafe. Being on the first floor, I heard every noise above me. The heater barely worked. I paid $178 for one night completely not worth it. I would not recommend this hotel at all. Save your money and stay somewhere better. I have photos to support everything mentioned.

I am extremely disappointed with the service at Farfield. We arrived from Hawaii at 1 am in Los Angeles and the next day we were flying to San Francisco. The service was poor; they put us in a room with two small beds when we paid for a king-size bed. The air conditioning wasn't working, and when we complained, they couldn't change our room, only give us a fan! Terrible experience, I wouldn't recommend it or stay there again.

This is our go to place to stay when we fly into LA, they are clean, convenient and the staff is always excellent

The room was comfortable and clean, the hotel was in a convenient location and the airport shuttle was fantastic. The bathroom setup was a little awkward with the sink placement but everything else was great.

Pickup to and from LAX every 30 minutes is a great perk. Hotel is relatively old but well kept. Staff were very friendly and helpful. The Hotel held our luggage for us and let us use the hotel's amenities after checkout since our flight was a late night boarding. Would definitely stay again.

Good breakfast

bathroom sink clogged, there is a weird smell. staff is not answering call in the frontdesk. no toiletries not worth the money to stay here

Love the 24 hours free airport shuttle

Toilet made noise throughout the night. Lights from the modem mounted high on the wall was no ideal for sleeping (due to the nights); breakfast was decent. Staff was very good and pleasant.

Shuttle convenient to LAX. Responsive staff. Didn't have breakfast but it looked good.

Great service and very clean!

We got there late after traveling and immediately it smelled horrible. We crammed into the tiniest elevator that we thought was going to break at any moment and got to our room. The first room that is. We got in there and it was completely filthy. It obviously hadn’t been cleaned from the last guest. We went down and were given a new room but we were already a foot out the door just from the smell alone. We went up to our new room, again cramming into a tiny elevator that didn’t even display the correct floor numbers on the screen. Not even going to go in depth of the floor cleanliness. We get to our new room, clean ish this time. The smell though was just too much. In hindsight I should’ve checked if it was pet friendly because it was evident the furniture had been scratched up and I don’t even want to imagine what kind of things lurked in that carpet. The pictures are false advertisement. No matter the convenience of location I did not feel safe or clean in that hotel. I would not book here again.

Entire floor smelled of mildew room was worse. Plus was staff friendly and breakfast was good. Thank goodness only stayed one night

Room temp hard to adjust to cool down. A bit warm. They were supposed to change linens on the third day, but ended up being the 4th day of a 5 day trip. Not the worst since I am fairly tidy and clean. Daily breakfast has basic great options and is pretty good. Staff was friendly

Clean rooms and great customer service

The staff was excellent

Nice hotel good breakfast

Bed was supper comfy I almost over slept and miss my flight

Stayed the night before flying out of LAX. The hotel had all you could ask for. Clean rooms, airport shuttle runs every 30minutes, and the breakfast was fantastic (eggs, sausage, waffle maker, bagels, oatmeal, yogurt, fruit, juices and most importantly coffee). Location also has an In-and-out, grocery story, and lots of other places to eat right across the street. The beds weren’t super comfortable but they were good enough. Pool was heated and clean and they had fresh towels at the pool. I would absolutely stay there again.

AC leaked and controller did not work. Early flight so no breakfast. It would be nice to have something packaged available for those who have to go before full breakfast available.

Great Location for getting back and forward to Los Angeles city , downtown, garment district, etc. Metro train is about 4 to 5 blocks from the hotel Great Location for getting back and forth to LAX airport. Great Location for Segundo exploration including beach . There is a Mall about 1 mile from the hotel. The hotel has a swimming pool , bar, and it's across the street from in & out burgers, grocery store , Star Bucks, Jersey Subs, Anytime fitness, other restaurants. Etc There was complimentary Airport transportation and the rooms were very spacious. The hotel is right next door to A/C hotel and they share airport transportation buses. I hit the jackpot. There was nothing that I didn't like about my stay.

Close proximity to the airport with convenient shuttle service Vicky and David at the front desk are the best.

Carpet looked dirty overall

The courtesy of the staff, the breakfast was really good. There was a shuttle available to and from the airport. The ac did not work in the room I had. The shuttle driver was rude.

I liked the location and options for restaurants and food - walking distance from the hotel . also have a CVS next door. Also liked how close it is to LAX Airport. I didn't like the breakfast time 6.30am to 9am . Could stretch to 10am . I didn't like the options of the breakfast , but that is american breakfast style.

the ac was not working and the staff didnt move me to diff hotel room instead they gave me an electricfan. i dont have energy to argue as i arrived 1am and just wanted to rest. wouldnt recommend

Good location No air conditioning and the staff refused to either fix the broken air conditioning or move us to another room. Also they have reduced the food available for breakfast. I stayed at this property two years ago and they had much more choices for fruits and pastries that they have eliminated presumably to increase their profits by cutting their costs on food and air conditioning.

The shuttle was easy to find,

The staff is very attentive and helpful. The room was very nice and clean, but the air conditioning occasionally emitted a slightly unpleasant odor until it turned cold and the air returned to normal. The airport shuttle service is excellent. Breakfast lacks variety, but what little is available is just okay.

Airport shuttle very convenient.

clean room excellent staff;many eating places around.only thing is the check-in time should be three not four

This time, the situation was no different, except that LA County was experiencing a heat wave. I was moved twice because the air conditioning didn’t work. I had to walk from my second-floor room to get the keys and move myself and all my belongings twice. I decided to stay in the second room because we had walked another room, and the air conditioning ran for less than 60 seconds. A manager did find a room where the air conditioning allegedly worked, but my baby and I were going down for a nap after a long day in traffic. I had to demand that the manager and maintenance person check the room before and ensure the air conditioning worked. Before that, I had to do it myself. I paid to be put to work, all while being uncomfortable!

The room smelled, there’s no water in the room, we only had one washcloth for two people, the towels had a few yellow stains and the air-conditioning did not work. However, Larry at the front desk, the kitchen workers, as well as the shuttle driver were all great. I didn’t get his name, but he was Spanish and it started with a J. He was comical and very accommodating. Excellent employees!

AC didn’t work, no hand lotion or soap provided.. it is very old hotel. Doesn’t meet Marriott standards unless they lowered the standards.

Layout is really strange. Would be easy to get lost. The rooms bathroom needed some serious plumbing work. Shower control leaked. Drain would back up. Sink faucet was hard to shut off completely. Coffee service was only for one person.

Front desk staff were amazing. Hotel is a little dated, but clean and in a great location

The room was exceptionally clean and very spacious.

Everything was great--very clean, fantastic location.

Very smooth process. Lobby was a little crowded but they said to manage

The room was clean but very small. The front desk was courteous and professional and handled the rush of people with ease and confidence. It was quiet in the hotel which helped with sleep. We enjoyed being able to walk across the street to In-N-Out and the free shuttle to and from the airport.

Check in was easy bed was comfy and then be quiet. Lots of fun food in the area, but no real restaurants. Great place to stay for one night breakfast was good lots to choose from

Terr8ble lingering smell on my floor which permeated in the room all night.

Its okay

Rooms

Wonderful staff. Friendly, kind, and very helpful. I even arrived a few hours early and my room was ready. Only thing is the rooms were very small, compared to all the other Marriotts I have stayed at. Outside of the building looks old but great stay overall

Modern and fresh facility. Hardy breakfast. Warm pool. Bright fitness room with decent equipment.

From check in to check out, the staff were very helpful.

Was really nice

Good

Dirty room, Air Conditioner not working

Shower was molded

The room was very clean; all staff were polite; appreciated having a bar ; proximity to the airport; great price; free airport shuttle.

The air/heating unit in the room was broken and it was ~80’degrees so we could not sleep. We tried to fix it and then asked at the desk and were told they’re having issues with many of them so they had no more fans to offer us. They ultimately came later in the night with a fan, which was good but woke my kids up from their short sleep before an early am flight. There was not a single bar of soap in the bathroom (we had to request some) and only 2 towels for 4 people staying. I’ve never written a bad hotel review before this but this was our worst experience and we travel a lot!

The breakfast was a hit, always full of people.

Staff was courteous upon check in. Rooms are a bit dated for the price. Perhaps improve the hinges and locks on the room doors as they all seem to slam hard upon closing and the lock would not latch. Parking is a short walk across the street, but for the amount charged for parking, you would think it would be onsite.

Staff were fantastic. Gabriel took very good care of us

The employees were very nice and helpful. The hotel is a bit on the old side but not horrible. They originally gave us a room with the ac not working properly. They moved us to an upgraded room where the ac leaked all over the carpet but worked much better. The breakfast is reasonably but nothing outstanding. You are able to use the sister property next door which is nice. I like to go to the gym which was pretty small but not horrible.

we had amazing experience staying at fairfield. room was nice and clean. shuttle was on time from airport and to airport. i would definitely stay again

The staff was friendly and helpful, and the location close to the airport was great for what we needed. The breakfast was good, and it was nice that checkout wasn’t until 12:00. We were there in February, so it was too cold to use the pool, but it looked like it had a nice pool area. The only problem was our room needed some maintenance. A large patch of wallpaper was peeling, and our bathtub drained really slowly. Could have used new lamps too. But mostly it was a good stay.

Didn't get the room i booked. It was given away. The thermostat didn't work and was told they didn't know how to fix it but they could give me a portable heater.

I’m giving it 5 stars even though our room smelled weird. Because the location was fantastic.!we booked a couple of nights before our cruise and it was in easy walking distance to in and out, a Ralfs, and a nail place. The pool was great and the breakfast was too. Also the shuttle service from the airport was convenient.

The hotel was a very good value; the breakfast had a large selection; the gym was better than average. I would stay again.

The staff was very friendly and helpful

Clean room, nice staff, great airport shuttle for an early morning flight.

The room was spotless and the staff (Larry) was very courteous and accommodating to us. The breakfast was really good with a lot of variety of choices. Will most definitely stay here again.

Clean room and great continental breakfast.

Excellent service. Check in was smooth. Bed and room nice and clean. Buffet breakfast hits different (good way) and shuttle service was great. Didnt get to use the other amenities but the pool did look legit.

Clean room. Basic. Fine. Convenient to airport.

overall cleanliness, customer service, rooms clean

Yes

Th amenities were good. The parking was also great

Room was clean and staff was very helpful

Yes

The check in was wonderfu. Room was old but clean.

Clean room, friendly and efficient staff. Nice to have breakfast in the morning.

Everything was great. Awesome breakfast.

All AA++I would reserve it again.

AnW

Love the staff but the hotel grounds are out dated.

Staff and shuttle service.

The room was great, but a bit noisy at night. Dishes and cutlery shouldn’t all be disposable because it creates so much garbage every meal. Otherwise, very good experience. The pool was great!

The option to store your bag while you wait for your room is fantastic. Got in super early, long before the 4pm checkin and they had no issues holding my luggage while i went to explore. Shuttle service to and from the airport was also very easy.

Outdated rooms with poor lighting and bed sheets/towels that should have been removed a long time ago. You can hear everything-neighbors, employees, people talking in the hall, etc (at least on the ground floor). I did not try the complimentary breakfast. The one thing that works well is the shuttle service. Runs 24/7, every 30 minutes.

Very clean, small bar, easy over night spot.

Room was clean and comfortable and staff was very friendly

Good breakfast. Clean, quiet room.

Perfect room, friendly staff and super helpful breakfast team. I'm from now on fairfield client, thanks. God bless.

This hotel was great. If I’m ever in LA again, I will stay here. The area was convenient and safe. There were many choices to eat nearby. The staff was great and friendly. The lobby area was open and inviting. We arrived early and were able to leave our luggage behind the desk while we went to explore. The breakfast had a lot of options and very well kept.

Older property but newer, renovated? Very nice and GREAT location. But the best part: the staff. Warm and pleasant/ professional.

Staff

The hotel bar was insanely expensive though. $22 for a basic cocktail. And the tub had a broken drain but worked fine otherwise. Would stay again.

Parking is too far and too expensive.

Room was in poor condition

The room was clean and all staff were quite friendly and helpful. We liked having the shuttle service from the airport to the hotel. Free breakfast had many options.

The air conditioner broken

Welcoming staff

The front desk staff, especially Vicky were outstanding!

Everything was great!

Clean room, friendly staff that addressed our minor issue promptly and in the appropriate manner Larry at front desk), clean room and it was a much quieter rest than I expected due to close to the airport. Shuttle is great, appreciated that. Wish we could have stayed a bit more to try the pool and breakfast!

Nice people great breakfast clean room

Staff very willing to help. Room was clean

We are upgraded to a beautiful suite and given courtesy late check out till 2. Staff was fabulous.

Clean room.

Room was clean. Staff friendly and efficient

Room was clean and comfortable.

Our second stay in less than 3 weeks. Staff was great, breakfast was very good. The only reason for not giving 5 stars was the condition of the tub in the bathroom. There was mildew in the caulking around the tub. This is easy to fix and there is no excuse for it.

incredible customer service 24 hours a day. convenient shuttle to LAX, easy parking, comfy rooms, and they even had to go breakfast bags available for those leaving before breakfast opens. Coming from Riverside County, i hate flying out of LAX, but this is the way to go now! Made it so easy and comfortable.

Room has smell

Fast check in, clean room, love the free airport shuttle.

Staff was superb, great breakfast too

We booked 2 rooms for our family. The rooms were right next to each other. The rooms were very clean . Bathrooms are small but clean. The breakfast was good . The free shuttle from and to the airport was excellent. Overall excellent place to stay.

Staff was great. room was good. Had some peeling wallpaper. Otherwise very nice

Room was spotless and clean

spotless rooms and always accommodating me

Clean room. Courteous staff. Good breakfast. Yummy coffee in room.

People were great. It's just the room was smelly.

The staff

The rooms were clean, staff were great and a great breakfast!

The shuttle from the airport was handy. The check in process was quick. The room was clean and comfortable. There is a courtyard with the pool and a cozy gas fire pit to sit around, visit and have a refreshment. It has an adequate breakfast which was part of our room package. It is located across the road from a grocer, and easy walking distance to several eateries. We found Larry, and any staff we encountered friendly and helpful. We’d definitely stay there again.

The staff is super helpful and friendly.

All the staff was amazing

Air conditioner out.

Staff helpful. Shuttle service was great.

We booked a King bed but got 2 queens. They didn"t have the room we paid for. The person at the front desk didn't tell us this. I had to go back to the desk when I realized it was the wrong roo.. Then he explained the situation.

I stayed here for about two weeks. The room was clean. The remote was messed up for the first like week I was there but then it randomly started working. If you’re staying in the west tower, you’re gonna have a hard time finding your room. And the front staff isn’t very helpful in directions. When I first arrived, I had to go back to the front desk a few times to get clarification. The guy that was working up there were super friendly. He didn’t mind giving me directions, but he wasn’t able to walk me to where I needed to go because he had to stay up at the front. Throughout the course of me staying there every time I would walk to the lobby and then back to my room, there were guests confused like I was when I first got there. And it happened like numerous times I would give people directions. And they were so appreciative, because it was kind of irritating. Not only that but the parking is offsite. It’s literally across the street. I stayed there for quite a while so numerous times I saw employees partying at their cars in the parking lot where the guests parked their cars and they would leave all their trash everywhere. 711 pizza boxes, twisted tea cans. Etc. and I know it was the employees because I would see them around the grounds. I didn’t personally really care. It’s just an observation. Oh I forgot to mention that the sink in the bathroom had a gross smell. When I first got there and checked in the sink was plugged- I assume that the maids did this so it didnt smell.

Vicky in Front Desk was AMAZING! she was so kind, helpful and went out of her way to help me and my husband with check in and to answer questions about the area. You don’t see Customer Service like this anymore, thank you Vicky! ❤️

When travelling through LAX we always stay at Fairfield Inn and Suites. While the building may be old and dated, the hotel is clean, rooms are spotless, great shuttle service, good location with restaurants nearby with in walking distance, etc. But most of all the staff are all courteous and accommodating. Highly recommend.

Very Friendly Staff.

But the hotel was wonderful

Staff was always pleasant, quick, informative and helpful. Airport shuttle was good. Didn't try breakfast as had to go to airport. Appreciated the mini store for a beverage and snack. Will stay again

The room we stayed in had major issues, the AC / heat didn’t work at all, there were no pillows or blankets when we arrived (staff provided upon request), the bathroom door wouldn’t close, the balcony dirty and inaccessible, dead spider in the shower, the bathroom sink was moldy and rusty and loud noises of moving furniture started very early in the morning. The breakfast was meh, the fruits ran out and were not replenished. The shuttle was convenient but felt like it was falling apart. I would not recommend this place and feel terrible that Expedia offered it to me. I thought Expedia had a better vetting process of which places they offer on the platform

Comfortable clean room. Wonderful breakfast with good options. Easy airport shuttle. We would definitely choose this airport hotel again for a long layover.

Room needs to be remodeled. Othejrwise, very convenient proximity to airport with free airport shuttles

Room was gross, floor was soft and made me nervous to walk, dead bolt would not close no matter how i pushed or lifted door, door metal piece was broke off, tub would not seal for bath, shampoo was broke off wall, guys sitting outside smoking meth from a can. Wouldn't give me info on how to call shuttle to get coat i left. Then get home to be told $100 hold on card will take 7-12 days to drop off? 😤 Literally only good part was breakfast spread

The room has a smell when you first walk in …the staff was friendly ..but i was misinformed how to catch the shuttle and wasted 1hr at the airport for miscommunication. Overall the location was good with the grocery store directly across the street and food places

Excellent

Was a very clean room, close to airport

Room allocated did not have heater running, upon checking with front desk they mentioned no additional rooms available, no space heaters given. They promised additional blankets but nothing given. I was spending entire night in cold room. Never excepted this from a Hyatt group.

Accessible location to airport and restaurants, clean room and friendly staff.

good

Arrived the first night around 9 PM. Front desk was nice and eventually got us in our room. The room was nice, but the A/C was not working. Obviously they knew this because the window was left open. I told the front desk. We finally got to sleep, but could hear everything outside. Next morning we had to get up early and would be out the entire day. I told the front desk again that it was not operational and had an error. He asked if they could send a technician in while I was gone, I said yes. Got back late that evening, still NOT operational. No note, no explanation. Had to sleep with the window open again. I was not happy at this point. Our flight was so early the next day, I didn’t say anything. Just waited to explain to anyone that would listen. Not much good sleep occurred because of noise. The staff was nice, but if you can’t correct a Marriott and Hotel.com members problem or give an explanation, don’t really have much for you anymore. Fairfield Inn gets 2 stars.

Staff was fabulous!

Great breakfast

Major problem no heat phone did not work etc.

Disgusting room. Smelled like mold, a/c didn't work.

The staff was Friday and helpful

Yes

Breakfast was good. Hotel room small, looked “tired” and outdated

Breakfast was fresh. There were plenty of waffle stations. Food areas were not congested. Much improved from the last time I stayed here

Pros: - Clean, tidy rooms and fitness center. Welcoming and friendly staff. Reasonably priced - Breakfast was always fresh and had variety regardless of it being a weekend or weekday - Near to the airport but you don’t hear planes landing or taking off Cons: - a little overpriced on the parking ($40 overnight)

My room was wonderful, breakfast is terrific and the staff here are great :)

Ok

Workout room, location was great

Clean and quiet

This was my second stay. The staff is friendly no matter what time you roll in. The rooms are clean. Bathrooms are clean. Well maintained hotel. The shuttle is the best. We haven’t been able to be there for breakfast yet. Sad about that. Early flights are rough.

Everything was very good

Clean room, staff and great breakfast to start our day!

Friendly and helpful staff. We had been traveling since early morning and arrived early. They Held our luggage for us and called when our room was ready.

Very nice staff. I had an early morning flight so, they even provided a breakfast bag that i could carry to the airport. Very clean, quiet. The AC in the room was noisy but tolerable. Loved the stay and will stay next time too when in town.

Conditions of the room very dated

Really stressful trip

Staff was fantastic. Very friendly and helpful.

Older hotel and had maintenance issues but staff is great. Food at breakfast is basic but sufficient.

It was ok. Too noisy

Good breakfast and convenient to LAX

Friendly front desk employees

Clean, dated, but good enough. Nice people

Was surprised location wasn't very clean outdoors or in the lobby area. Maybe transients loitering near entrance. Parking is across the street in an alleyway and didn't feel safe walking over at night. Didn't expect to see this in El Segundo.

The room are very clean and the staff are great

Property was good, limited breakfast options, service was good.

Convenient

Convenient

All good

Clean and comfortable room. Larry at check in was very welcoming.

The shuttle bus is terrible. We had to wait for 1 hour and 15 minutes mid night to catch the shuttle bus to the hotel. We called the hotel when we arrived at the airport, was told that will be 20 min. We waited for 30 min then we called the hotel again. 5 min later a small van came but it was full. We had to wait for another 40 min to catch another bus. They claimed that was traffic but it was midnight. If they can tell us from beginning, we can take the uber instead of waiting 75’ mid night after a long flight.

Friendly staff

Breakfast was great , staff at front desk were very friendly and helpful thanks for a great stay

Extremely friendly staff. They have movie nights during the holidays and hot chocolate station, shuttle to the airport on schedule. Overall a great stay! Will visit again!

Shuttle.

After a pleasant experience checking in, we went to our first floor room which reeked of midlew and wet dog. We returned to the front desk, and were quickly moved to another room, this time on the second floor, which smelled less like mildew and more like cat piss. We didn't bother asking again as the front desk had gotten crowded and we didn't think any room would be better. The parking situation is weird too, being an unattended, dark lot across the street. On our second night we were notified that parking cost $40 a night, which we were not aware of. Between that and the fact the room stank we checked out early and instead drove home. I wish the facilities were up to the quality standard of the staff!

The room was very clean, nice and comfortable.

Friendly staff, clean room, comfortable bed and great breakfast! Thank you Larry

Close to eateries. Easy check in and check out. Parking is very expensive but there is street parking in the neighborhood.

Clean room.

Yes, very good.

Very clean and great friendly service

My shower was clogged. They offered to come fix it but it was night and we were getting ready to go to sleep. Bed was very comfortable and room was very quiet. We slept well

Ice machine wasn’t working on our floor.

Very clean. All the staff were very helpful and friendly. The breakfast was great also. The 24 hour airport shuttle was very handy!

Excellent check in experience. We stayed here one night 8 days ago and she remembered us!

Front desk was super nice

Proximity to airport and front desk staff were excellent

clean room

I had to call 4 times to get the shuttle. We waited over 35 minutes when we were told first time 15-20 minutes, then 7 minutes… very frustrating. The staff was welcoming and the breakfast was very good. Room was clean, but the air conditioner rattled and creaked all night. Didn’t keep the room cool at all.

The room was clean, the desk staff were all amazing. Wven the custodial staff were friendly. It was a Blessed stay!

We checked in on Tuesday and the team was really nice (Vicky, Monse, and Gabriel) and helpful. We had a bit of trouble with our room being a bit stinky and the AC not working. We went back to the front desk and spoke with Vicky walked us to another 2 rooms until we found one that had an AC working properly and said that if the following day we wanted to be moved she would be more than happy to help get that situated. We all loved the popcorn up front, hot chocolate station and the cucumber water. Overall we were pleased with our room, customer service and the ability for all named above to go above and beyond to help us thoroughly be comfortable during our stay. We will be letting others know about Fair Field and coming back when in California. Thanks again from Texas.

Everything was good ; great stay . Clean , staff was good , breakfast was okay , overall great place to stay. Close to other food places as well.

Staff is corteous and welcoming!

The room was in good condition but a little noisy. The staff was awesome.

We arrived at the hotel at 9:30AM from a 15 hour international flight, and were told there was no early check in and check in was at 4:00 PM, but we could help ourselves to breakfast, which we did. As time went by the breakfast was closed, the lobby was empty of travellers and we were waiting. I felt very unwell asked if it was possible to get in our room because we were checking out at 6 AM the next morning. I was told we could wait until 2PM and pay $40 and get in a room as long as the rooms were cleaned. It was obvious that the hotel was empty but we could not afford to pay the extra since we are pensioners. As time went by I was getting more unwell so waited to 2PM and paid the extra $40 to get the room. We have been in that situation before where we arrived early and were given a room at no extra cost. We are very disappointed that we had to pay that extra money especially since we were checking out so early the next morning. We will think twice about using your hotel in the past. It would be nice if you had a provision for travellers such as we to be able to check in earlier especially since the hotel was empty anyway. Also by the way the front desk girl was unable to answer questions about local restaurants, other services and grocery stores in the area.

The staff was fine. But I have never slept in a noisier room. Between the traffic at ground level and being directly under the flight path, I barely slept at all. The driver of the shuttle to LAX, while extremely nice and helpful, got sort of forced into picking up passengers on the way around the horseshoe, dramatically slowing the trip around the airport, which was already at a crawl on a Friday morning. They should do one run to drop off, and the next run to pick up. People have planes to catch.

Did not see any mice but that is what it smelled like.

Clean room and great staff! Thank you to Vicky and Monse for the wonderful hospitality!

Shuttle good

A great value.Service was excellent - all staff were courteous and helpful - breakfast bar was always clean and fully stocked. Breakfast bar also had lots of choice and healthy options. Location is safe and convenient with many restaurants and a grocery store a short walk away. The only downside -t the facility is dated. Nevertheless, it was always kept clean and the price was right, so I did not deduct a star.

Too small. Beds are not intended for anyone with bñp

Excellent place!

Roach inside restroom balcony couldn’t lock

Airport shuttle was fast and convenient. The staff was very friendly and helpful. Very good breakfast. The bed was comfortable and the room and bathroom were fine.

Room was ok staff was fine.

Clean rooms

Excelente atención y servicio

Room was spotless and the staff was extremely friendly and helpful. Hotel was perfect for my stay.

Staff was very kind and helpful

Vicky, Monse and David were so helpful and kind!! Definitely made it a 10/10 because of their help

Yes

Waited 20 seconds for shuttle. My wife doesn’t eat eggs, so menu choices were a bit limited for her. Check in was smooth and friendly.

The staff was very kind and warm.

The shuttle service was fantastic

The rooms are nice and clean. Breakfast buffet amazing. The staff did a really great job and helping. The shadow driver pick me up and drop me off was very gentle and kind. I highly recommend.

We had a one night stay between flights. It was a little difficult to find the shuttle pick up location at LAX, but once we did everything went smoothly. Love that the shuttle is available 24hrs. The chcck in staff were friendly and efficient. Would definitely stay here again if needed for a short stay.

Very

Clean room great staff!

Room was very small for 2 beds.

Location is good with plenty food options. Service very nice and nice breakfast. Free coffee 24x7.Rooms rather standard and not big. Still recommendable.

Yes and yes. Gabrielle is very personable and efficient.

Busy place, but the staff were friendly and efficient! Room was spotless, and quiet.

Great place to stay close to the beach

The staff were amazingly friendly and helpful. We were able to check in early (for a fee). When we returned later in the evening, a movie was being shown out on the patio. Staff gave us blankets and we sat outside watching Home Alone. Scrumptious cookies too!

Vicky and Montse provided an excellent reception and had us quickly checked in. The bar was closed for Thanksgiving and Vicky ensured we had a couple beers. Great service at the front desk.

Friendly staff and good service.

Breakfast was great, bed was uncomfortable but was okay. I felt comfortable in the hotel as well.

Airport shuttle driver very friendly and professional

The room was clean and taken care off. The staff was so happy and pleasant. The breakfast area was well stocked better then alot of hotels ive been to.

Great staff. Clean room.

Yes and the staff

Average

Clean, great staff, shuttle, excellent buffet breakfast.

Very clean comfortable hotel.

Overall the property & staff were exceptional. The only issue I had was the shuttle service. I had to call the hotel three times. It was well over an hour before the shuttle made it to us (third time we saw him). The other two times he wasn't even in the lane to pick us up. It was very frustrating.

Staff were courteous, room was clean. Breakfast was very good.

Staff

The room was clean, staff was really friendly and even treated my kids to a treasure box at check out. The breakfast buffet was outstanding!

Staff was very nice. Shuttle to airport was timely and much appreciated.

The front desk staff was friendly and most welcoming. The room was nice and provided what we needed for our night before our flight.

Very clean, friendly staff, loved the free airport shuttle to airport.

If you are sensitive to mold/musty smell- do not stay here. We had an overnight layover and checked in late at night, the room smelled horrible (room 405). Tried to air it out, left the door open for over an hour and it didnt make much of a difference. I requested a different room and it wasn't any better. Slept a few hours and left as soon as possible. On the other hand, the front desk staff was very kind and the breakfast was decent.

location

Clean rooms, great staff

Second time here. Great room for a great price. Looking forward to staying here again

Great place with alot of helpful staff and they are always working on something. I've been to many hotels when they are understaffed...not this place. Fully staffed, clean and working with a purpose to accomodate customers. Im def

The hotel was clean, new, and had everything needed. The staff were very helpful, friendly, and made the stay pleasant. Shuttles to and from the airport were smooth and the drivers friendly and helpful. For one of the cheaper hotels near LAX (and they are not cheap!) I was pleasantly surprised.

Superb, friendly staff. Spotless room.

The staff are very friendly. However, the room stinks and we couldn’t sleep.

Love the staff and vibes of the hotel will return

very nice

Clean, excellent service and breakfast included

Only downside is thin walls so lots of adjacent room noise.] Also you should put a extra blanket in the closet.

I liked the experience staying at the hotel

Good hotel with very friendly staff,close to shopping and transportation.Free airport shuttle

Very near airport. Comfy room

Great stay!

It was very quiet & a nice place to stay. Breakfast was good.

First put in the old part of the hotel which was dirty - room had a order - was moved to the west wing which was an improvement - initial check in /service was unacceptable

The fan in the bathroom dripped water on you as you went to the bathroom. The water never ever got really hot to take a shower. Couldn't get the curtains closed so we had lights shining in all night long. We were on the bottom floor so there was a wet damp musty smell and the walls need to be cleaned as you can see the oily fingers from others felt behind. Also, the staff when calling for airport pickup left you on hold for ever that after 25 minutes it was easier to hang up and call back. Their excuse was they are busy, I know that but I was also a paying customer.

Louis at the front desk made us feel welcome....very good representation for the property. 👍

Friendly staff, happy hour drinks offered in the am and evening in the lobby. Breakfast options are great! Shuttle service to and from airport. Great location close to everything.

Staff very courteous and patient

The staff was great.

The hotel and inner staff was amazing. But Do Not depend .on the shuttle to the airport. The driver took me to the wrong dropoff terminal at LAX, and insisted he was correct. Enough said.

Amenities.

The room where I stayed in smelled musty. Like a wet dog smell. However, the staff were really nice at the front desk and at the breakfast area.

airport shuttle was excellent, breakfast was good,service staff excellent

Staff was great.. i enjoyed my stay

Ac was not working at all

Loved the clean and quite double bed room and the spacious and comfortable breakfast area.

The room was fine as we were only staying one night.

Shuttle was not hard to find, and was super convenient. Grocery store and restaurants within walking distance from hotel.