Hilton Garden Inn LAX El Segundo

The room was spacious and clean.

The front desk staff were friendly and very helpful. The location is excellent- close enough to the airport but out of the congestion. I wasn’t aware of the additional charge for parking. That being said, I definitely appreciated the availability and convenience of having a secure lot so close. I also loved the on-site bar and kitchen.

They canceled my reservation without at least calling me to follow up as to why I was running late, so I got there after a 8 hour drive and they turned us away and still charged me even though they cancelled my reservation after a few hours of not arriving upon the 3pm check in time

Exceptional

Exceptional

Thanks for making it a great stay!

The Hilton Garden Inn was very nice..room was clean, comfortable bed, very nice bathroom…onsite restaurant which we used for dinner and breakfast, food was very good...the only issue was the shuttle bus ..took a long time to get picked up from the airport when we arrived and then again waiting past the time we booked to get picked up to go back to the airport..that would be our only complaint..

The bartender Amber was outstanding, she was very engaging and very friendly. The breakfast server was also very friendly. The hotel was clean and well taken care of. Great job!!! We will be back!!

Hot tub was hot

Very clean hotel and convenient location to and from LAX

Exceptional

Bar closes early

We stayed in a king Suite. Room was nice. Nice little kitchenette with regular size fridge and microwave. A small table with chairs for meals. Mostly looked updated and well maintained. However, the couch in the living room area was a bit rough and when pulled out to use as a sofa bed, it was highly uncomfortable. We were there for just a night so it served its purpose. The staff was friendly and helpful. The proximity to LAX and food/gas was a huge plus.

There was a dead bug in the shower and the towels had stains

clean rooms

Exceptional

The bed was super comfy, great space Food options a little limited and no room service available

x

Everything! Maybe leave the jacuzzi open a little longer than 10:00

Everything! Maybe leave the jacuzzi open a little longer than 10:00

Staff was lovely, warm and friendly. Was quick professional check in. Just a little surprised, there were only 4 coffee pod and 2 creamers. Had to ask for more. Also no glasses or plates or cutlery even though there is a microwave and fridge.also no tea and had to go to bar for 2 drinking glasses. I also missed a shower cap.

courtesy and prompt assistance

courtesy and prompt assistance

Very conveniently located. The bathroom was not cleaned or prepared.

Very conveniently located. The bathroom was not cleaned or prepared.

Very good

Exceptional

Bad

Employees are great

Employees are great

Superb

Superb

Exceptional

Pleasant

Menu !

How quick they solve my TV issues

How quick they solve my TV issues

The only thing is that we were toward the back area where there was much traffic and there was a tour bus that made noise and three in the morning. Also their air-conditioning unit made noise too. So I didn’t get any good sleep last night. I probably need to fix the air so it is humming and not making other noises. I will learn to sleep toward the middle section of the hotel when I go back staff was carrying understanding. In the morning we had the breakfast buffet. It was very good selection, but I do prefer having waffles. Also, the bar was not open around 3 PM. They told me that it opens at five which I thought it was too close to dinner parking was limited too.

x x

We enjoyed the pool and waiting area in front. It was quiet and very nice . The rooms were very clean . The front staff was excellent and we liked the location . Would definitely stay again here.

Nice breakfast, clean room

Overall great!

There was a mix up with our room and the front desk went above and beyond to make it right!

As usual the pictures online look great until you get to the room. The room was clean, the bed were comfortable, but the bathtub was clogged and the water ran like warm. I nổi tiếng the front desk clerk and was told he couldn't move mee to another room "the hotel was fully booked".

I didn’t get to Check in. I arrived at 1am to be told that the hotel was over booked. I made this reservation months ahead

Pretty property with palm trees and a pool. Friendly, helpful staff. A good restaurant on site. Nice room. As at all Hilton hotels, the pillows were too full for me to comfortably sleep on. I had to fold up my fleece jacket to use as a pillow. I’d love to see Hilton offer some choices. There were 6 pillows in the room and they were too far. This was true at the LAX Hilton as well where I stayed 3 weeks ago.

Pretty property with palm trees and a pool. Friendly, helpful staff. A good restaurant on site. Nice room. As at all Hilton hotels, the pillows were too full for me to comfortably sleep on. I had to fold up my fleece jacket to use as a pillow. I’d love to see Hilton offer some choices. There were 6 pillows in the room and they were too far. This was true at the LAX Hilton as well where I stayed 3 weeks ago.

Nice room ~ clean, comfy; staff were super nice & helpful; great breakfast

Todo muy organizado. Cuarto limpio. Personaluy amable , agua caliente y el personal habla español. Lo recomiendo regresaria

Really nice hotel next to the Metrolink, the 405 freeway and the Los Angeles International Airport. It has a nice jacuzzi, a bar and a restaurant with very good food! Comfortable beds, clean and nice Crabtree and Evelyn products. Protected parking lot, I felt safe in the area. Lot of restaurant options

This was a fine hotel overall - the staff was friendly and helpful and the airport shuttle worked out well. That said, the shower was terrible. The water never got better than lukewarm, and the fixtures were installed incorrectly, leading to water leaking all over the floor.

Despite a cancellation two months in advance due to surgical procedures they billed me for a stay. Terrible service. Will never even consider using them again.

Pay for parking was a little steep. Same for foods.

Close to transit

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very nice place, good service by the staff. good view as well.

Room and halls reeked of marijuana and sewer

Nothing

The room, amenities, and location of the hotel were wonderful. The airport shuttle arranged to pick me up for my early AM flight and they only charges $15 for the late-night and early-morning hours (it's free the rest of the day). I was excited to refresh my post-13 hour flight with a dip in the pool, but it was overrun by a loud family with many children screaming for hours. The walls are quite thin and a group of friends partied in the room next to me with music blaring (I could hear every word they said). After long travel days, this is the worst! Everything else was nice, but not a super restful stay as its a loud and busy hotel with no soundproofing.

Was horrible. The people next to us were partying all night screaming yelling smoking weed in the hallway, slamming doors we weren’t able to fall asleep till 3:45 in the morning. I found numerous complaints with the front office and nothing was done about it elevators don’t work all night long. My dad had neuropathy‘s feet and had to use the stairs to go up and down at night to take your service animal out.

The airport shuttle was a little confusing to find.

Great stay!

Close to the airport with a great shuttle and a quiet, clean, comfortable room. Friendly staff.

The only thing I would add to make the room better is there was no fan in the bathroom. So when you took a shower, there’s no fan.

Friendly and good service. Rooms were clean.

Veruy convenient, near airport-- Friendly staff

I really like everything about this hotel

I just don't like when hotels charge for parking! And there wasn't complementary breakfast either. The staff are serious and not necessarily friendly. Location is convenient to the airport!

Clean Nice

Convenient for a last minute LAX hotel! Shuttle made it easy. They were doing some construction that made it a little inconvenient to get to the room, but not a huge deal. Comfortable room and like the common areas

Hot tub water temp was cold, obvious repairs going on inside the hotel, there was a spider in the shower and some stains on the sheets. Staff at the front desk and restaurant were very helpful and friendly

Gating off the parking takes away a more open welcoming look and adds a hazzle.

Hotels are getting too greedy in USA they want to gouge you at every opportunity.

Shuttle service

This hotel is very comfortable, quiet and clean.

Clean and spacious room. Convenient location.

Great location. Friendly, helpful staff and clean rooms. They charge for breakfast. Buffet was like $16 per person and it was nothing out of the ordinary- scrambled eggs,sausage,potatoes,etc.No waffles or pancakes. Coffee was not great. Seemed overpriced for ordinary.

The room was great. The beds were comfortable.

This hotel is an outstanding value. It had everything we needed. Big rooms nicely appointed and modern a nice pool and hot tube a good fitness center and business center and a great breakfast at a reasonable price. Definitely recommend it for the night before flights. They also have a free shuttle.

Great room, wonderful check in staff, nice hot tub

Super friendly staff including the shuttle driver. Super large room. I would have stayed here again if it had a 24 hr shuttle

Very good room and staff.

Staff try their best & appreciated them accomodating us with my broken ankle situation. Beds & bathroom great! TV channels pretty good range.

Refurbished room, plenty of space for 3 adults with 2 separate TV’s. Modern bathroom. Very clean. Easy to get around hotel & secure on-site paid parking.

Perf

Clean room. Proximity to the airport.

All good

This was a very well designed hotel. Staff service was excellent. I am a swimmer and the pool was fantastic. The rugs are thick in the hallways to the rooms which makes it hard to roll luggage on them.

No breakfast included and having to pay extra for parking.

room was very clean and comfortable. hotel is very near to LAX (by car). would recomend for a short stay.

Great facilities, great staff!

It was really nice

This was the second time in 3 months that I've stayed here,...first time wasn't that great, as they forgot my wake-up call,...second, and most recent, was a little better,...staff at check-in, a little friendlier this time,...shuttle driver came early,...they said 20 min, but he came in 10-12 min,...nice,...room and beds comfortable, but fridge was unplugged, and there was a towel in it,...good water pressure from showerhead, but body wash bottle was empty,...areas of hallway looked unsightly,...liners were stripped, exposing the dry wall and adhesive,...another bright spot was the coffee, good, hot, and free,...hotel kept texting me, asking how the stay was,...nice,...but probably the biggest complaint I have this time was the parking,...there were many available stalls, but room key did not work when exiting, as we always had to use intercom button to ask to get out,...at that point, parking should've been waived/comp'd,...I didn't like the $100/day for incidentals, as most charge a set fee for the entire stay,...2 days for $200? Lucky I didn't stay longer,...Eboni was most helpful, friendlier on last day,...3 out of 5 stars is generous from me, and I hardly complain about hotels

On my previous visit, the room was not very clean, but this time it was sparkling! The staff were kind and considerate. The only downfall was that we asked to book the airport transfer, but it never arrived. When we asked at the front desk, I was told that Uber would be more reliable. Thank goodness for Uber still getting us to the airport in time!

Flush didn't work. Had to call front desk twice for a 1 day stay.

The front desk staff was amazing. Getting me into a room as soon as possible. My flight had been canceled and I was needing some rest. The room was clean and well appointed would recommend.

Staff was friendly. Bed could use replacing.

The room was spacious and comfortable but it could have been cleaner. There is a train beside but it was quiet as long as the window was closed. Great staff!

Location great. Pool was nice for the kids

Friendly, helpful staff. Clean room. It was an ideal place to wait out a long connection time between flights.

great stay! clean and friendly!

No breakfast

Room was dated and worn. Toilet broke and had to change rooms during stay. Would not go back.

Good location (1 min to metro station); Spacious room; Free early check-in

Shuttle service to/from LAX

Didn’t have

Yes

The stay was excellent, the amenities were spotless, and the staff was courteous and polite.

Very nicely updated, big room for 4 people

Everything about this hotel is 5 star, will definitely come back

Security deposit was high but they met my accommodation

Additionally, despite requesting that my room be cleaned and restocked with towels, this was never done. I stayed for three days, and not once was my room refreshed or serviced. This level of housekeeping neglect is unacceptable, especially for a Hilton property where a certain standard of service and cleanliness is expected. Overall, this was the worst Hilton hotel experience I have ever had. The lack of maintenance, cleanliness, and basic guest service fell far below the brand’s standards. I would appreciate a follow-up regarding this matter and how it will be addressed.

The staff were outstanding, the room perfect!

The hotel shuttle that they offer for free from LAX to the Hilton was awful. We called the number that they provided and it took over 45 minutes for pick up. We ordered the shuttle on our return from the hotel to LAX and spoke directly to the front desk. They never entered our information or ordered the shuttle for us. We ended up taking an Uber after waiting 45 minutes for the shuttle to pick us up. Awful horrible service do not use them!

Our room was only partially ready from Maid service when we arrived at 5 PM in the afternoon. We did not have soap on the bathroom counter and only a few towel towels. Requested both items twice and they were never brought to our room. They also asked us if we wanted room service between our two nights stay and we said yes to refresh it. We did not receive any Maid service at all.

Also the Expedia site says they have Breakfast Buffet. And it is not it is a place order and wait. We did not have breakfast because we had only 30 min to order eat and go to the airport for our flight.

Check in was great. Front desk receptionist awesome. Key less entry. Linked to my actual Hinton Honors account. Conveniently located near LAX and a bunch of other good spots. Hotel provides shuttle.

Didn’t wake up on time for breakfast but everything else was excellent we will be returning

The front desk staff was very helpful during our stay. Breakfast was high quality with quick and friendly service.

Great but the only thing is you pay your breakfast. They should be provided because it is not a 5 star hotel and most hotels comes with free breakfast.

I canceled my reservation because the shuttle ran too late. For a 7:30 flight, a shuttle starting at 6:00 is too late

Staff was great. Shuttle was easy to catch. Comfortable room. Would stay here again.

The parking is not free, but it is gated so it felt safe. Breakfast was good. We ate there 3times. The last breakfast we ate there the yogurt bowl was rather small, no blackberries and nothing to makeup the volume. The alarm went off at 2:30 am the first night. The police were there in the evening once for a domestic dispute in one of the rooms. Everyone we dealt with was friendly and efficient. Bathroom was clean.

fire alarm starts at 3 Am for no reason my baby 6 month old was so scared and screaming all night because of them

Unsanitary and poor customer service.

Breakfast was not experienced.

Did not take the breakfast .

Disappointed with the driver lack of manners and helpfulness. The charge for extra transportation before 6am, we stayed 19th to 21st and no service. Everything is extra charge. Water in the room $3.00 per bottle.

Wish there haf been oatmeal on the menu. Other than that everything was very nice.

Nice staff, clean rooms, great location

I got a little disappointed because the coffee maker didn’t work. That’s one of the things they are really wants to have it in the morning. Make coffee.

Clean environment, nice staff, great style, spacious, comfortable, nice lobby area, family friendly.

Great room, helpful staff, good location to visit the sites and great location for SoFi stadium.

Very clean rooms. Great front staff. Alvin is fantastic

Courteous Staff. Quiet and Clean.

The Airport Shuttle was great and the bed was comfortable for my 14 crushed vertebrae back.

Room was clean and neat. No concerns

The beds were hard. Our room sounded like the metro tram was inside our room. Kept me and my kids up all night. We were on the 3rd floor which was level with the tram and it was loud!

Gjkl

Muy limpio, bonito y buen servicio

But I didn't like 2 things. The light of the bathroom and the pillows. The bathroom's light had a motion sensor and the light turns off if it doesn't catch any motion around. While I was taking shower, it turned off twice and I had to get out the shower and turned it on again. As the shower is weak like an usual hotel shower and I have a long hair it was inconvenient. The pillow was very warned out so it went to flat once I put my head down. After long flight, I needed better neck and head support for sleep but the pillow didn't give me that.

The shower had hair all over it, so the bathroom was clearly not cleaned. On top of that, the hotel was very noisy—I could hear people in the next room all night and couldn’t sleep at all.

Clean room, nice staff, easy to check in and out.

I could not get regular TV channels to work.

I don’t remember the nice lady that checked us in. She has curly hair maybe Jessica. Anyways she was awesome and has great customer service.

Clean room, friendly staff, quiet hotel, convenient location

Everything nice

It was a one night stay, but pleasant.

Rooms were very clean and comfortable

Room was clean and nice and location was in good spot

The screaming alarm system woke up frightened 3rd floor residents in the middle of the night. It lasted for a good 2-3 minutes without any instructions/ directions from staff.

Smell of cleanliness of the bed sheets.

Great stay!

Staff were so friendly

Hotel location is very convenient to LAX and getting on the freeway to explore Los Angeles. The service was ok and the hotel needs to be updated. The walls are very thin and you can hear your neighbors through the day & night. The bathroom was fairly clean, however house keeping never came to clean during our 3 day stay.

Great stay…walls are a little thin; neighbors loud next to us.

Checked-in late (past midnight), but made a call to them, and they allowed it,...only stay for 4 hours, but needed a shower and a little sleep,...only flaw was I don't think I got my wake-up call, otherwise, room was spacious and comfortable

Airport shuttle wonderful and staff exceptional! Thank you

Room was great

Clean room, great TV channels

Great staff and very convenient

Shuttle was very easy. Highly recommended.

Clean

Amazing time at this hotel! Staff exceptional! Thank you for the hospitality!

Conveniently near the airport.

Very good hotel good transportation polite staff good place good pool very nice hotel

Was good. Genuinely would come back to this location

It was good but our heater never worked so got cold in there, had to use extra blankets

Love this hotel! It was so clean and nice. With a great looking pool. Only thing that could make it better would be included breakfast. But this hotel only has a la carte breakfast you can pay for.

The hotel was very clean and the room very comfortable. I appreciated that parking was secured. Unfortunately, the noise of other occupants kept me up quite a bit. Luck of the draw in room location I suppose.

Yes

I enjoyed my stay because all the staff were friendly and eager to assist a disabled lady like myself. The shower and bedroom were immaculate and spacious. I would stay there again if I came back to LA.

i liked it

Awesome staff, room was clean, gated parking, good food and overall excellent experience! Highly recommend

TUDO OK

the staff was exellent

It was difficult to find out which airport shuttle was actually the one for Hilton Garden Inn Segundo. In addition, there is NO seating while waiting. My mother is 90 years old and cannot stand for long times. I will be sending a message to the authorities at the airport about the seating issue.

Very friendly staff

But I went to use the restroom and it was locked! Couldn’t get in! The clerk didn’t have a proper key. Also, the small trading light next to the bed kept popping back on waking me up. The property was sold out so we could not switch rooms and it was way too late to change hotels. We won’t be back.

Enjoyed our stay. Exactly what we needed.

The only thing I I would say that they didn’t mention they were gonna charge me a deposit of 100$ and I already paid in full online and also I’m getting only 75$ in return cause they are charging for parking which again they didn’t mention that they were gonna take it from there.

Friendly staff

Absolute joke. Wouldn’t give breakfast vouchers as apparently the rate I booked shouldn’t offer this. Turns out the information at check-in was wrong and handed us the breakfast vouchers which was worth no more than 2cents

Quiet weekend stay. Metro is nearby. Room was very clean and bed comfortable!

It was nice, good location. The only thing was the ac didn’t work that good.

Bathroom had a light oder of sewage the entire stay.

Literie très confortable. Hôtel prêt de l aéroport correspondant à nos attentes. Personnel très accueillant

Wanted a weekend getaway and it worked out great!

Hotel is under remodeling, hall carpets pretty dingy, but OK for quick overnight near the airport

we loved our stay! our room was the perfect size for us. cleaning staff was amazing!

No issue with the room except one tile was broken and cracked in the bathroom and there are no towel racks. Lucky for us, we were on the 3rd floor away from an awful smell of mildew on the ground floor. Finally, as long as I was there, both visits, no one ever vaccumed the hallways. They were filthy. So was the elevator floor. At check in, the agent should explain the breakfast policy. Had no idea I had to pay for awful eggs, potatoes and even worse coffee. They should also explain there will be a charge for parking the car. They answer "yes we have parking." is insufficient when, upon check out, you're unhappily surprised by the parking charge on your your bill. All in all, the hotel is convenient, the beds excellent but I don't think this place is managed well. The slovenliness is a discredit to the Hilton name.

Good

Overnight stay close to the airport, very convenient room was good. The check in staff was great and informative. The check out staff could care less what I was inquiring about, was more interested about his cell phone. There was clothes in one of the dresser drawers and the door to the fridge was broken.

Hotel hallways on first floor were flooded with raw sewage the day we left . Luckily we were checking out. Beds were comfortable. Bathroom fixtures were chipped and showed wear.

Great stay for a show at sofi

Great staff.

I came to the Hilton as part of my El Segundo high school reunion party. The hotel rooms were clean, modern & kept up. Staff was excellent, kind, quick to help with any kind of needs. The food in their dining area was delicious. Didn’t take long to get your order. Overall, I would return and highly recommend the Hilton Garden Hotel to any travelers.

love it

It was pleasant

Friendly staff however lobby bathrooms locked

Nice enough gor airport hotel but signs of as ging apparent, particularly stained hallway carpeting was uninviting

Good

The room was very nice and the pool area is very nice for this level of hotel. Housekeeping did walk in on us without knocking after we checked in. My only other issue was that the shuttle picking us up was an unlabeled van, and the driver was very abrasive.. The location is excellent and the value is also excellent for this hotel.

Staff was very friendly.

Clean & easy access. Friendly employeed

The hotel room condition was excellent included bed and bedsheets and pillows. One thing that bothers our family is the sound of air conditioning is really loud and it keeps turning on and off all night long!

The room was huge! The jacuzzi was extra hot!

I wasn't happy with the concierge service the last time I visited. A big improvement with the front desk staff. It appears they have new people who are friendly and helpful. I was very pleased with my visit.

No problems at all. We stayed here a night before flying to Tokyo. Good experience. Would definitely stay again

Great hotel with helpful staff

The shuttle service was outstanding and on time. We had requested a wake up call and we never received it.

Everything is extremely clean and comfortable. Highly recommend

There was blood on my bed shes

had very relaxing stay! Hotel was clean and breakfast was good

Everything about the property was excellent. The beds were very comfortable, the room was very clean and spacious. The only reason I didn't give it 5 stars was because of the shuttle. The earliest available (6 am), without paying $15/person, was on the tight side of getting to the airport for a 8 am flight, especially since an additional stop was made, resulting in an overfull bus. Luckily for us we were the first stop at the airport. Adding a 5:30 am shuttle time would make this perfect. The $15 fee is crazy since we Ubered back from the airport for $15 for 4 of us.

Great place to stay with a reasonable price!

Relatively close to airport. Can walk to a few restaurants and grocery.

I think the website was misleading about the parking. Just know that you do have to pay for parking now, and it is $25.00 a day. Hotel has been remodeled and is very nice, except the pillows are thin and flimsy. And your room is made up "every other day" was not true in our case.

Great stay and good breakfast.

We went to LA for a Stray Kids concert we must say that the hotel is about 15 minutes away from Sofi Stadium which is super convenient if you don’t want to spend a lot of money. You have several food places nearby. The staff and the hotel facilities are of excellent quality and service, 100 % recommended

This hotel is nicely located near LAX, shopping and restaurants. The location has less traffic than other areas and tends to be on the quieter side which is nice. Clean rooms, small on-sire restaurants makes it a great choice.

Very clean and friendly staff. Great food in the restaurant

Good experience

Clean, quiet, close to airport!

Staff are friendly and accommodating. The location is convenient to the grocery store’s restaurants and shopping as well as a quick drive to LAX.

It was horrible the floor was dirty with dark marks everywhere the toilet seat and the shower were dirty the bed was also so hard and uncomfortable

La recepcionista ha sido realmente desagradable. Un trato nada correcto. Malos modos y falta de empatía.

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Shuttle took us to wrong Hilton garden hotel there are two neither the front desk notified us when we arrived at airport and requested shuttle as stated in email. Shuttle driver was great but he didn’t either so we got off shuttle at wrong garden Hilton. Werenet WARE UNTIL WE TRIED TO CHECK IN. SOMONE UBER LATER AND hour later we arrived Kat our Hilton garden hotel.annoying

Lovely clean room and friendly helpful staff

Good location to airport. Clean with nice dining on site. Great for overnight stay during travel.

The front desk was very helpful and accommodating to most my needs.

It was an overnight layover…rooms was amazing

Nice

Overall, the stay was good... the rooms and cleaning are good, only the service from a specific person at the front desk was terrible, named Teresa. Zero friendliness, everything you ask for, such as storing your bags at the reception, is not possible, you can feel the ill will/not wanting to work. That was our first impression as soon as we arrived at the hotel. It left us with apprehension and a bad impression throughout the entire stay of being poorly received by the front desk/service.

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Nice and clean. Shuttle from the airport was disappointing. Had to wait over an hour after calling them. Overall good.

This hotel was quiet. Staff was friendly and let us check in early. The only con was the bathroom door was so squeaky!

Definitely did not feel safe. Locks constantly failed

I stay at this hotel regularly because I visit LA frequently. Since, the renovations at this property, I am very pleased with this property.

Very clean, friendly staff, close to airport and quick drive to other surrounding places. Shuttle service let me down however, I waited an hour and no one showed up. I called twice to confirm they had my number they said they did but never showed. Never called. Other than that, I really like the property and recommend it.

Outdated, uncomfortable bed

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Great trip!

The room smelled of dirty drainage. Needs the be serviced. Evert towel had hair on it.

The hotel is located next to a metro train stop. Although car traffic is lighter at night, the sound of trains arriving at the station can still be heard from the room. Additionally, the walls between rooms are quite thin, so conversations from neighboring rooms are audible. However, I found out that room service is not provided daily—it’s available only on certain days.

Really enjoyed our stay. Easy and convenient location to the airport. Nice and quiet area. Close to some great Taco trucks!

I traveled here alone and the staff made sure I was comfortable and answered all my questions!

Front desk wasnt very friendly.

All good

House keeping support to clean the room every other day. They came to clean and replace the towels on the forth day only after we contacted the service desk. The hotel did not provide shower cap. I used the one I brough but the staff through away mine even I left it on the shelf. The breakfast did not have much selections. If you ordered sunny side eggs, you cannot have scramble egg. If you ordered bacon, you cannot have sausage. The quantity of food are in small portions. The breakfast was included in the hotel cost otherwise I will go somewhere else. The location is remote. It cost me a fortune to get a cab or Uber to go down town or the breach. Approx. $100/day for transportation. I don't think I will ever come again or recommend to my friends

Great airport stop over.

Great place to stay

Love this place. Highly recommended

Great hotel, close to airport

Nice hotel

everything else was great except I waited 85min outside the airport for the shuttle in chilly windy night after five phone call to the shuttle​ call operator.

In general not satisfied customer.

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👍

my go-to for almost two decades now

Good Location

I particularly liked the fact that there were two televisions in the apartment. One in the bedroom and one in the lounge.I usually get up a couple of hours before my wife and keep quiet until she wakes. With this type of room I simply go into the lounge/diner and have my breakfast.

Clean and comfortable

Little stuff matters you guys, GET BETTER

Our original room had electrical problems. We were swapped into a new room much smaller. Staff was helpful. Cleanliness could be better. Gym was small and hours were not 24/7 which was strange. The elevators were sketchy. Property itself did not seem kept up.

Nice property

1) Elevator was broken. no signs or anything and no one seemed to care 2) Checkout staff was unfriendly. Staff attitude is often a reflection of subpar management.

As stated above , very clean and quiet !

Rudeness behind the breakfast staff No info or notice about parking or needing a ticket No complementary breakfast or at least advertising as such. Giving my colleague a difficult time for not understanding that breakfast was not complimentary when he drank A GLASS of orange juice. He felt insulted that he was being treated as if he intentionally took a drink. Then the man who give him a hard time had found out drinks WERE free. Very disappointed in the quality of staff. Couldn’t eat breakfast and they made us 30 minutes late to the Getty