Canopy by Hilton Dallas Frisco Station, TX

All was really great. Good food, room was mint. I would definitely visit again

Clean and friendly Room had some trouble smelled like cigarettes and was a beeping noise all night that would not stop from side of bed white box that was connected to wall

Very nice and clean hotel in a great location. Staff was very friendly and helpful.

Great! Will stay again.

The hotel is awesome and the team always goes above and beyond to provide stellar service.

This hotel offered a convenient location, clean rooms and a standard stay for our visit to Dallas. There are minor issues that made me give a 4 instead of a 5 star review. In the shower cubicle, the conditioner and body wash was empty and they didn’t check or replenish it every day. The water pressure was on the low side and on the first day, they replaced the towels but didn’t make the beds. Otherwise, it was a great hotel and we enjoyed our stay.

The location was great For some reason the beds were not made at all. The only thing that was cleaned was the trash was taken out. I am not sure if this is normal for this location. The staff also wasn’t the friendliest.

The location was great For some reason the beds were not made at all. The only thing that was cleaned was the trash was taken out. I am not sure if this is normal for this location. The staff also wasn’t the friendliest.

This is our 2nd time staying here and it has been amazing both times. Beautiful facilities, meticulously clean rooms and very helpful staff. The location is perfect as well surrounding guests with no shortage of things to do. We will definitely be back!

It was ok. I don’t travel often and would rather be home, but nothing big to gripe about. The parking thing was pretty stupid and didn’t work very well, and I am annoyed when I am texted to ask if I would like to leave a tip to the valet. Also, they really need to rethink the shower. When you get a sheet of paper with instructions on how to use the shower, something is wrong. I laughed, but then found I had to read the instructions myself to get it to work - really?!

Great place! Highly recommend!

Ac did not work in room. Sweat all night.

Cute place in by the Dallas Star. Rooms are nice, staff is great. Would stay again.

Exceptional

Nice

Checkout is too early

New place, great staff

Clean rooms and great location

The complimentary coffee in the lobby was great!

The front desk in the host were very polite and helpful. The valet was not friendly at all. It was a waste of money for us to be charged without any information. Use garage parking is complementary. The walls were extremely thin. We could hear every single conversation that our neighbor was having. The room was cleaned and extremely dusty.

Loved the gym and locker room area. Best hotel bed I’ve ever slept in. Gorgeous lobby and restaurant area. I give 10 stars because my only complaint is a “me” problem. The strong perfume fragrance triggered my reactive airway. I have mild asthma and got a little wheezy. It was uncomfortable to breathe in the lobby and hallways and lingered in my room. I had a cup of coffee and that helped open up my lungs but that is my only complaint. It was like walking through a perfume department at the mall

Loved the gym and locker room area. Best hotel bed I’ve ever slept in. Gorgeous lobby and restaurant area. I give 10 stars because my only complaint is a “me” problem. The strong perfume fragrance triggered my reactive airway. I have mild asthma and got a little wheezy. It was uncomfortable to breathe in the lobby and hallways and lingered in my room. I had a cup of coffee and that helped open up my lungs but that is my only complaint. It was like walking through a perfume department at the mall

Exceptional

The parking is non-existing. The parking garage is located behind the hotel but is not connected to the hotel in anyway. There is no parking on the street— you must park in the garage @ 32.00 a night or valet park for the same. This is highway robbery!!! I don’t think I’ll be choosing this location again.

The staff was awesome!!!

We love being on the beautiful property! Can’t say enough for the staff & hotel! Love all the great shopping!

Loved the location. Pillows

Loved the location. Pillows

What wasn't good: A/C. I had to move rooms after the first night bc the air would not blow cold enough and the nose coming from the fan was annoying. Engineer said some rooms have that noise and others don't so beware. The new room had a very slow draining sink which the mgr offered to fix but I was checking out so... $32 a night for valet. Very limited street parking. Either pay valet or park yourself in the garage for $25 a day. If you leave and come back, that will cost you extra. All dining within walking distance is almost 100% upscale. Translation, EXPENSIVE. After all, it is basically "Jerry World" out there. Finally, while leaving the property, there was a dead rat on the sidewalk.

Restaurant and bar are available Mon-Sat. Front desk staff are all so helpful and welcoming. The gentleman in the restaurant at breakfast is so friendly. Easily walkable to many restaurants and bars in the area

great location and room was great

The stay was fine - we tend to stay here when we’re in town because it’s close to everything and decently priced. This time we stayed on the 6th floor and the bathroom ceiling looked like they had had a leak and poorly “fixed” it. The bed was comfortable and loved the blackout curtains. Overall it’s still a good stay and will continue to be our place when we come to town.

Exceptional

1st time staying at a Canopy and I love it! Esthetics, location, some of the food items, the bar, the lovely hallway to the room, bedding soft, room very nice! The beef sliders....the beef looked under cooked and the mini bun it came on was a little hard. That item may need a revamping or offer chicken or veggie sliders. Restaurant ran out of chicken wings...but hey I guess they must have been really good or the go to option.

1st time staying at a Canopy and I love it! Esthetics, location, some of the food items, the bar, the lovely hallway to the room, bedding soft, room very nice! The beef sliders....the beef looked under cooked and the mini bun it came on was a little hard. That item may need a revamping or offer chicken or veggie sliders. Restaurant ran out of chicken wings...but hey I guess they must have been really good or the go to option.

The location proximity to The Star, major roadways. Room size was great. Comfortable bed. Check-in was quick. Lack of available free parking. Valet was slow. Hydration station on the 6th floor is not clean and has a vile smell. Room was not cleaned well on check-in. Drawers were definitely skipped by housekeeping as long hairs and debris were found inside. Housekeeping only performed a room clean 1/3 days. Bathroom sliding door would never stay put and would slide back.

The location proximity to The Star, major roadways. Room size was great. Comfortable bed. Check-in was quick. Lack of available free parking. Valet was slow. Hydration station on the 6th floor is not clean and has a vile smell. Room was not cleaned well on check-in. Drawers were definitely skipped by housekeeping as long hairs and debris were found inside. Housekeeping only performed a room clean 1/3 days. Bathroom sliding door would never stay put and would slide back.

Staff was the part of our stay. Everyone was accommodating and very helpful.

The front desk person was very rude when I enquired if the hotel provided bottled water.

It was nice, clean, and the staff was friendly and helpful. It was very expensive, and the parking situation is pretty awful. You’re pretty much forced into valet parking where they constantly request tips after paying $32 per day, plus service charge, plus sales tax. The place was great but the parking situation is enough for me to not stay there again.

It was nice, clean, and the staff was friendly and helpful. It was very expensive, and the parking situation is pretty awful. You’re pretty much forced into valet parking where they constantly request tips after paying $32 per day, plus service charge, plus sales tax. The place was great but the parking situation is enough for me to not stay there again.

...

Every single person at the desk and at valet were incredibly nice and helpful. The room was excellent. Valet was super quick and easy to use and all the workers were smiling at all times. Elevators were quick and we never had to wait. My only complaint was the breakfast. $15 for a “buffet” of cold eggs, cold potatoes, soggy pancakes, and a piece of sausage. Just go elsewhere for food. Other than that, this place was perfect.

Very clean!!!

Very nice rooms and hotel. Breakfast yummy at the restaurant- we will be back next year!

Exceptional

Room was ok. Staff was friendly. Parking was bad. No free parking. Had to pay $40 just to park overnight

On-Site Restaurant was TRASH. Room was not very comfortable for a Canopy brand property.

Exceptional

Front desk staff was excellent. Went above and beyond to make sure everything was perfect. Greeted us every time we passed the desk. Daily housekeeping is fantastic. Lots of hotels have moved away from this so it was a luxury to have it at Canopy. Bed was cozy and comfortable and the room layout was sleek and modern. Will definitely stay again

Rooms were clean and the entire place smelled amazing. Food downstairs was convenient and fast

Location to the star

Great location. Rooms are decent and the shower was exceptional No mini fridge in the room

The customer service…. Best around.. the staff made me a cup of coffee and the valet put all my bags in my car while I grabbed Starbucks with my kid… canopy frisco has the best customer service for sure

Staff was welcoming. Room was nice. Will plan to stay there again

Clean room but no water pressure in the shower.

I didn’t even go the hotel. I didn’t even stay there yet I paid the full amount. I tried canceling the booking. But their customer service is awful. I couldn’t cancel and I didn’t even get a refund.

No free breakfast was offered.

It is not good experience

The staff is great in getting us checked in very quickly. The room is good only issue is the bathroom is missing part of the glass door.

The room was very clean. Staff was very polite and welcoming.

The staff were great

Room was clean. Bed was super comfortable. Valet was fast. Rooms and lobby smelled great. Staff was friendly. Pet friendly. Convenient location. Dog park across the street. Luxury hotel feel with cheap hotel style pricing.

Clean room and very friendly staff

It was great

Gorgeous

Great staff, the rooms were wonderful and the amenities were on point. I would definitely go back.

Clean rooms, very nice staff. Nice atmosphere.

Unfortunately, there was roach in our room.

only complaint was room location, right next to the highway which was noisy. room ac wasn’t as cold as i prefer overall good experience

No complaints whatsoever! We enjoyed our stay.

Extremely nice facility with excellent beds. Very nice

Parking situation is a hassle. They changed parking to where you are required to either pay valet $30/day or forced to use a parking garage you pay a fee for every time you use it.. you park and stay for an hour? $5, leave to go explore and come back to get ready for dinner? $5, 8+ hrs? Another $25.. much better options for hotels without the parking scam

Everything was very clean

Very welcoming & accommodating staff.

Good

Good

the vibes were nice

Hotel staff were very friendly and helpful.

I truly enjoyed my stay. The staff was amazing. The attentiveness was spot on. I’m sure that I will be back again

Room was not cleaned,blood on sheets and the parking is a scam .

Room was very clean - nice small hotel. Perfect for our one night stay.

it was clean neat, modern, nothings super fancy but nice

Good

It’s was ok place to stay

Love staying here

Clean room,

The waitress lady (Devan?) at the bar and then the next morning at breakfast didn’t know what she was doing. She struggled with the register and didn’t know her wines very well, When booking the trip I added breakfast for the next morning and the next morning she tried charging us even after the lady at the front desk told her it was already paid for. She obviously was new but needs more training.

Quick trip. Simple and clean

Very pleasant hotel and staff. A quiet boutique hotel for a weekend away with my husband. It was clean and the rooms were very spacious. There is not a pool on site. And the parking is very limited. There is one parking garage. $15 of you self park in there and $30 is you valet. But there is also parallel street parking around the hotel. A little bit of a walk and not too many spaces available. But we didn’t have a problem finding one all weekend. But we also didn’t stay out late. Usually was home around 9pm after dinner.

The staff was so so nice and helpful.

I love everything except the fact that the hotel didn’t have microwave

Everything was fine, we had a little trouble with the restaurant but I hope it was fixed (bill wise).

Great place

There was an issue with the booking. Expedia didn’t send the right information which caused a delay in payment for the hotel. The hotel said that would contact Expedia but they attempted to run my personal debit card until it overdrawn and they would not answer the phone at all after I tried to clear it up. I only found out about the issue when they didn’t email or print me a receipt upon checkout. I felt this was horrible customer service and would never book due to charges debited without my knowledge.

Nice hotel. Nice cafe across the street.

the workers was super friendly made me and my family felt like family. even Roy at the front desk 10 out of 10

Great property

Everyone was friendly

Amazing and Beautiful place!

Our stay at Canopy was excellent! A beautiful hotel, wonderful staff, we love the plant base lotions and shampoo - we would definitely stay again. A few 3 star rating would be for the shower (we were warned but why do complicated?), under chair in room, dirt, baby toy from previous guests, trash and lastly, it feels stuffy in the room even with AC temp at 60.

Great customer service.

The hotel was great, very clean and everyone was friendly and helpful. Our room, room 419 and as a little warm and no matter the temp on the thermostat it stayed warm. Also the toilet would hit flush properly and we had to use the main restroom downstairs at times

great

Checked in, went to take a shower and the handles were broke, i waited over 2 hours for maintenance to come in to swap handles

Nice place, but no one alerted housekeeping that we were occupying our room, so our room did not get made during our 2 nite stay.

I loved the area around the hotel plus the lobby in the hotel was nice. The beds were very comfortable. The restroom area was nice and clean as well.

Great view and room

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The restaurant and bar was closed we had to go to another hotel for dinner The room was clean but not stocked The staff at night were respectful of less then helpful These are all correctable issues it would be nice if they did

Great area for coming and going.

HOLY HELL Where to even begin. This is the most over priced and over rated hotel. They have zero room service, you have to pay extra for parking, restaurant closed on the weekends... why even stay here? Never again.

Wonderful stay in a very clean upscale property. It was so quiet

Staff was great. Location had lot

Area was very clean and well kept as well as spacious. Staff is also very friendly

Awesome

Great staff…very helpful!

We loved our stay so much we are already planning our next vacation to stay a little bit longer. Hotel was amazingly clean staff was very friendly.

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My partner and I both woke up with sore backs from the mattress. The shower had minimal water pressure, I'm glad that I didn't have to wash my hair. I'm surprised that a location like this (suburbs) does not offer self-parking, only valet.

Great hotel

Hotel was great. Parking not so much. Wouldn't be so bad if the hotel had a rear entrance to the parking garage.

It was good

Great location and great hotel. My only complaint is the thermostat read 64, there is no way that room was 64 degrees. Sweated all night! You couldn’t adjust the thermostat either!

Loved the property and the location. We will visit again if the ACM’s are near this location again. The only issue I have is that the bar closing at 8pm. That is very early for a hotel bar. I can see 10pm as being a better time.

Attractive room, comfortable bed but poorly designed bath, shower, toilet area

The hotel is beatiful and the rooms are good. However the parking was valet only an

Nice location. Closely situated to lots of restaurants and shopping. Friendly staff. Parking situation is less than ideal. Pool is on the adjacent property.

Great stay!

Omor and the staff were friendly and attentive

Staff were friendly and welcoming.

Amazing!!

Booked a king bed and was given two queens. When we told the front desk they told us there was nothing they could do since we booked third party and did not offer any assistance or try and help at all.

The valet lost my keys so the valet parking was the only thing I have negative to say. The staff was polite, the property was clean, and the bed was comfortable

Nice area with walking distance but you will pay for parking.

Great,easy and fun !

This was our 1st time staying at this hotel and it was nice. The front desk check-in was quick and the admin was super nice.

It was a good stay. The room was very spacious. My only disappointment was insufficient light for reading. The lighting was very dim.rea

We really enjoyed our stay. Staff was super friendly, happy with it.

The property is nice but valet parking is what the hotel recommends because of the parking garage situation behind the hotel.

From the time you walk into the property until you leave, this is a fantastic Hotel. The Staff was great and friendly and went out of their way to help us. I love the layout of the hotel; there is not much walking to be done inside, as the elevators are right by the check-in desk. You can walk to dinner if you choose since there are many restaurants right there. We were there because my daughter had surgery and they made sure we jnew the easiest way to get to the surgery center the day we left. All the valets were great and took care of my truck with great care. I definitely will be looking for this hotel again if I ever need to stay in Frisco again.

Beautiful accommodations, friendly staff & convenient location. I’d definitely stay here again!

Very nice neighborhood. Nice hotel. The only thing is that it needs a pool

No parking other than paid garage, no working espresso machine.

Front desk, Rudy, was rude. He was not welcoming and seemed put off by asking for a new pillow because the one we had hair all over it. There was a lot of false advertising. The forced valet parking was expensive and they wanted you to pay for it each time you got your car in and out which was ridiculous. They claim to have a “terrace” which is really only a small patio off the front of the hotel. No luxury at all.

The only parking option is $25 valet. That should be advertised as part of the implicit cost.

Second-- the "terrace" is a patio off of the front of the hotel. Third-- we had three separate rooms and two of those rooms had someone else's hair on 2 of the queen pillows. Lastly-- it is a cashless hotel, which makes no sense to me for a service company.

Great hotel was there for a friend’s wedding. Traveled from out of town room was available early. Nice bar area plenty of restaurants around the hotel location.

No coffee, no good breakfast, nothing great, holiday inn would have been better than this. Does not justify the price. The male staff at the reception are not that pleasing. Valet is okay, guy in the cafe is good. Nothing is available at a walkable distance.

The walls were very thin, the comforters were stained, and the snacks were WAY overpriced. Other than that, the hotel was clean and good.

Con: no fridge or microwave

Nice and clean

Great location

Beautiful property. Our stay was pleasant and it smells so good throughout the entire hotel . Highly recommend

I like everything about the property, easy and close to my family. The extra pricing for parking for a couple hours could be avoided.

The valet was terrible, the restaurant there was out of almost everything.

Beautiful and classy

Room was clean and staff was friendly and helpful! Did not love the smell of the shampoo and Soap provided, charcoal scent which was nice but not in my hair. Overall, a lovely visit!

The hotel was nice but the parking garage was dirty.

Great

The check in was great room was beautiful. Just the room service was very poor. We will stay gone from the room until 4 o’clock in the afternoon in room service had not been there or they would just come and throw towels in there never get the dirties out one time they didn’t even bring me any toilet paper. I had to call downstairs to get the toilet paper and then I had to send my son to go get it because nobody ever brought it up to us

A brand new hotel with Valet parking.

Great place!

New. Comfortable beds. Friendly staff

This place was awesome. Great staff and very convenient to activities at the star. I highly recommend staying here. Just a heads up. If you drive a large vehicle then they charge more for parking

front desk employee was very helpful

I had a great stay! A time was definitely had.

Could not get in and out of garage, did not get the room we booked and manger was very dismissive about it. Room only had one set of towels and the shower leaked badly.

No free parking. No free breakfast. Staff ignored my request to clean my room, & amazingly they had no half and half or coffee mate!!!

The front desk and valet went above and beyond to make sure I had the best experience!

Good location

Jose and Omor made us and our pups feel right at home from the moment we checked in until we left. They represent the company VERY WELL. Hotel and room was beautiful. Location is great as well. Look forward to coming back soon.

The hotel was clean and service was excellent.

The only issue I had is with valet. They left the stench of cigarette smoke in my vehicle.

Charges for everything! Not a fan of this location.

Hotel is fine- garage is not connected to hotel. You have to walk around. Not the safest feeling if you check in after dark.

Good value and quiet for the most part. Valet service for a single female traveler was nice.

Different meaning to 'open concept' as the bathroom is open to the entry area with no door on the potty/shower room. There is a barn door separating the entry/bath area from from the bedroom. There was a rail for the potty room door but no door. Only had 1 washcloth and 1 hand towel. Bed was too soft and not even (rolled to low spot), Long walk around the hotel to entry from the parking garage.

Friendly Term workers

stayed two nights recently. Great facility and very convenient to all attractions around the Star. Would not hesitate to book a stay here again.

We loved our stay

Nice hotel

it was a decent spot no complaints

No hot water, the AC barely blew… 25 for parking over night and I couldn’t come and go as I pleased. A lot of marks on the walls, pillows are so thin. Leaving the front desk wasn’t too Friendly, young generation it was more hi and bye

Overall really nice and comfortable stay the only thing is parking can get pricey

Our room was nice, but temperature was freezing. The staff was slow to fix it. No coffee in our room the second day. Staff on hand was not responsive and hard to locate when we needed them.

Very clean and check in was quick and friendly. Everything was well-lit which I appreciated as a solo traveller. The ice machine also provided filtered water which I absolutely loved. Definitely would stay again. 10/10 stars.