Hampton Inn & Suites Memphis Germantown

This property just recently renovated. It was done with detail to quality and is exceptionally clean. The staff is well trained and very friendly and helpful. This is my go to hotel whenever I visit Germantown Tennessee.

Great stay in a very nice hotel.

Proximity to Methodist Germantown Hospital We were very disappointed in the size of the room and its lack of safety/handicapped accommodations. The desk chair could not be turned around completely because there was too little space between the desk and the foot of the bed. The shower had one safety bar - on the far side of the tub. One had to reach across the tub to grab hold of it. The toilet was a child's height toilet. Most adults need an adult height toilet. Especially those with arthritis or other handicaps. We had asked for a handicapped room, but this was definitely not one.

Loved that the hotel as well as the area was pet friendly. My 12 year old husky enjoyed the stay as well. It is a safe area to visit and close enough to drive to downtown. Breakfast included was a great bonus to our experience. N/A

N/A

Great place to stay with doggies

Had ants in my room from the dressers to the shower and I checked out

Everything

Beautiful Nothing

Beautiful Nothing

Food was great, rooms were clean and ready when we showed up. Pool isn’t open until Memorial Day but everything else was great.

Everything and everyone was fantastic

Exceptional

Exceptional

The breakfast selection was good with plenty of options. The lobby always had a specialty water which was amazing. Staff was very polite and helpful. I can't think of any negatives.

The breakfast selection was good with plenty of options. The lobby always had a specialty water which was amazing. Staff was very polite and helpful. I can't think of any negatives.

Everything

Location

Location

Exceptional

👍

Exceptional

Not great, sheets had a mark on it like dirt or soemthing, washroom tiles broken and some of it corroded

Exceptional

Room was clean and staff was nice

The hotel was very clean and very updated.

The room was spacious and clean. The location is close to dining and shops.

Exceptional

Clean and friendly staff!

Very old dirty room, cramped and filthy carpet, worst Hampton inn ever!!

Nice and clean, we also like that you can also serve dinner Monday thru Sat. Rooms are kinda small other than that it was very nice.

Nice and clean, we also like that you can also serve dinner Monday thru Sat. Rooms are kinda small other than that it was very nice.

Breakfast was okay could have a more of a selection location was good The showers in the bathrooms could have been a lot cleaner to much residue in and around the inside of the shower

Hotel and room were very clean. The location was outstanding w restaurants in walking distance. We will be back!!

no bar soaps,

The staff is always great and the room always clean.

Customer service at the front desk was subpar. Request for housekeeping was ignored. Room could have been cleaner.

Great move excepting reasonable pets, no matter how big they are. Thank you.

It was great, as always!

Nice experience and community

Great location!

Great location. Very clean and the staff was super nice and helpful.

Staff was incredibly friendly, and the breakfast was delicious.

I recommend highly .

Everyone was so friendly and helpful. The room was clean and the overall ambiance of hotel was calm and very pleasant.

We had an excellent experience at the Hampton Germantown. It much better than when we previously stayed at the Townesuites across the parking lot.

Parking was safe and secure. Breakfast was good. Room was clean. Only downside to room is that the temperature controls were either unresponsive or inoperative.

Clean, and friendly staff

Clean, and friendly staff

Premium prices for an average at best stay. This hotel looks great from the outside and has nice public areas and is in a great location, but that’s where it ends. The rooms aren’t anywhere near as modern as I’d hoped for, the showers were luke warm when the hotel was booked (improved on the last day when half the hotel had checked out), the rooms were musty and took two days to air out (Memphis is humid all year around and you have to keep air running), I could see through the towel made to be the shower mat, the hair dryers were not properly cleaned, and the breakfast eggs would have left my plate with a light breeze. None of these items would have been a big deal if they weren’t charging 30 percent more than the other side of town. There is simply more bang for your buck in Germantown for the same experience. I booked two rooms that were equally mediocre and the other shower was even worse and the room even mustier. I was trying to treat my family to a nicer spot than the alternatives and instead paid extra for absolutely nothing. I feel very ripped off by this place. Not because it was bad, but because it simply doesn’t live up to its own pricing.

Awesome. Super clean. Great location

Good

Yes

Staff was very friendly, hotel was clean, great location.

Staff was very friendly, hotel was clean, great location.

They wouldn’t refund when I called a week in advance to ask

Staff so friendly. I heard the noise from some where at night time.

room was clean, amenities great!

I paid for a room at this hotel only to be told at check in that I had been moved to a different hotel without my knowledge. I was still charged for the more expensive hotel.

Great stay!

I wish I’d had breakfast. But since they gave my reserved room away to someone else, I was forced elsewhere

Easy check in. Clean and quiet. The area surrounding this hotel also has great shopping!

Very nice. Highly recommend.

Nice

Lots of good stuff nearby All walkable … Beautiful neighborhoods all around this location I am a Hilton honors member and they certainly gave me one of the worse rooms …210 That was disappointing

All good. Only negative was heating/cooling unit fan wouldn’t turn off. Too breezy and noisy in the room from it. Minor complaint.

Hotel was clean !! Parking wss great !! Staff was very friendly

everything was perfect

Great property in walking distance to good restaurants and shopping.

Location Smell and the beds were horrible especially for the price

Great

Staff is amazing.

Air conditioner is loud Sink does not drain well

The staff was friendly, and the hotel very nice. It’s central to most everything. My only issue was the mattress was terrible, too hard.

The hotel was absolutely beautiful and very clean. The only thing that I can say that I didn’t like about it was the pillows. They were awful, but other than that, the beds were comfortable. Everything was clean. Loved that they had shampoo soap and conditioner in the shower is ready for you.

I really enjoy my stay at this hotel. The staff is friendly and helpful. I will be returning.

Initial staff was

Superb location next to performing arts center; 1 mile from luxurious shopping at Apple store, Lululemon and more; and 1/3 mile walk to number 50 bus to downtown Memphis so you don't have to drive. Breakfast is huge and tasty. Hotel has upbeat atmosphere. For example when you walk into room, huge TV displays: Welcome (insert your name). My room was not as luxurious as last time I stayed there. This is my favorite place for a stay-cation; I wanted luxury again, so I was disappointed. For example, last time I had a Keurig coffee maker but not this time. Bathroom also seemed less upscale. Maybe I could have talked to the front desk about it and gotten a new room? It's a great hotel, though. An 8 this time rather than a 9.5.

Good

Location Needs updating

Staying at this Hampton Inn was nearly perfection! It was quiet, non-smoking and the staff was very friendly. My room was very clean and cozy. The only complaint about my room was my having to unplug the refrigerator because it was rattling so loud to where I couldn’t stand it anymore. Lastly, on my second day there, I had the breakfast in the lobby. It was okay. Lots of choices. Only I immediately became sick upon reentering my room and felt bad for the remainder of the day. Imagine taking a 4 hour trip home and having to stop to vomit every 20 miles. I loved the stay, but I probably won’t have the breakfast again.

Enjoyed our stay

We will stay there again as it is the closest hotel to our family in Memphis.

Fue muy buen hotel. Sencillo pero bueno

Th rooms and bathrooms are dated

Absolutely gorgeous and clean. Dining area clean and specious. Very quiet and restful atmosphere. The food was delicious and so much variety. The beds very comfortable and especially loved the pillows! 😊 Thank you.

We would definitely stay here again. Very nice and convenient to many stores and locations

The hotel rooms are dark. Walls/ decor/ drapery so it made the rooms feel dark.

Clean the elevators more often

There was nothing to dislike

Plenty of professionalism and care

My experience there was beautiful,! Excellent professional, running over with kindness Flavored water daily, free breakfast, and their signature cookies after 5pm. Clean rooms were kept with an abundance of towels. Their love kindness was kindled with the warmth of our heavenly Father. Thanks from a Hamptonite. Lol 💖🙏🌹

Very polite, helpful. Brought things to my room sometimes due to pain in my leg. Kevion, Lyndsey, Ms. Monica were great and very professional

Great location. Nice staff. Very clean. Safe and easy parking. It was all good

The location was close to our relatives for a family meet and greet event. We enjoyed our breakfast on both weekend days for a good start.

Came in town for a family gathering for the weekend. Enjoyed the hotel! Would definitely recommend it to anyone looking for a nice place to stay.

Quiet and safe

Very nice Hampton Inn, great area of town with plenty of restaurants, shopping, etc

Such a nice hotel! When you walk in, the lobby smells so good and the staff are very welcoming. The hotel is clean and a great place to stay if you’re in the area.

Friendly staff, cleanliness, and delicious breakfast made for a very pleasant stay!

Great place 😃

Great staff and great area

Hotel was clean, beautiful, and staff awesome.

Very clean great

You can never go wrong when you chose a Hampton.

I was surprised that for the rate we paid, and the fact that there was an in room Keurig that there was no caffeinated k cups, only tea and decaf. For the money we spent for one night I would expect a cup of real coffee. I will say that the hospitality suite had coffee very early but I had to wait to get dressed to go downstairs to get coffee.

The staff was polite and helpful. The breakfast had several options and was good, included in the price of the room. Overall, the hotel was a good value. The facility and the bedding were not exceptional, better described as good. The fitted sheets didn't fit the bed and the corners rolled up. The baseboard in the bathroom was damaged. The lamp beside the bed was missing a lightbulb.

Staff was friendly and professional. There are several restaurant options within in a very short walk.

Clean, friendly staff, easy check in, good parking with trailer.

Accessible

Hotel was too expensive for its quality. I paid around 300+ per night, but the quality of this hotel is around 80 to 100 per night.

Great property all around

The scrambled eggs are lackluster but everything else was great

Nice, but none of the baseboard or any of the furniture had been cleaned in a very long time. Thick on baseboard in bath in particular.

Nice facility in a great location.

The mattress was very uncomfortable

Would stay again!

I stayed for two days and shower curtain was missing. Informed the clerk when I checked out there was no apology she just inform me she would let house keeping know.

N/A

Very clean and quiet.

Nice and well maintained. Bed wasn’t as comfortable as before

Property was easy to access. They let us park our motorcycle under the covered area. Our room was big, comfy, clean and quiet. Breakfast was wonderful. Highly recommend.

Calming - very calm, quiet. Bed could be softer for my liking … but I know there are others that prefer firm; however, it didn’t affect my rest and comfort. It’s my new go to hotel in Memphis- Germantown.

The room was nice and big and clean! Slept well!

Great experience

Good stay.

The stay was great. The rooms are a bit worn but still clean and comfortable.

Breakfast was terrible. The eggs were bathed in water. The chicken sausage was tough and overcooked. The potatoes were tough and tasted like they came out of a microwave. The pillows on the bed were flat and uncomfortable. The refridgerator would not kewp our drinks cold. These types of things make it hard to justify paying over $200 a night.

Will stay here again

Our visit to the Hampton Inn Germantown was exceptional. We received an upgrade to a king suite room. What a spacious comfortable space. Breakfast choices were plentiful and delicious. We will choose this hotel for our next stay.

Room was clean and bed was comfortable.

It was clean, quiet, and safe.

Location and staff

Good location for visiting friends and family in East Memphis and Germantown. Friendly staff and nice rooms.

Plan on staying here again!

It was a wonderful stay for the weekend! I would definitely book again!

Nice stay, cordial staff. Good location

Great and breakfast was good!

TV and bed were a very poor arrangement for watching.

Very loud could not sleep I was charged more than expected also

Very nice staff!!

Beautiful and peaceful property. I will be back!

Good experience!

Excellent!

Unable to use room coffee pot. Otherwise, nice and comfortable room. Nice staff.

Everyone was friendly, area was perfect. We had an event in Memphis and decided to stay in this wonderful town. We are so happy we did! Front desk was very friendly. Thank you.

Very safe hotel, very convenient very clean excellent location

& couldnt cancel. Will never book thru Expedia again!

A ok

Beautiful decor, wonderful breakfast and comfortable beds!

.

Great place to stay!!

friendly staff. easy check in . room was very clean and quiet. breakfast was delicious.

The location was great and the staff was wonderful. The overall condition of the room was average at best and could use some touch up-mis-matched paint, worn couch with stains.

Really liked the hotel and location. Breakfast was ok. The room was clean and comfortable except that the drapes wouldn’t close properly and light would leak in. Outside of that it was a good stay!

STAY WAS ALL GOOD. FRIENDLY STAFF, CLEAN AND COMFORTABLE ROOM AND NICE AREA SURROUNDING THE HOTEL. HARD TO GO WRONG WITH A HAMPTON.

Quiet, comfortable and clean

If looking for somewhere to stay in Memphis, this place is great for families. It’s safe, clean, and the area and town are beautiful.

Pleasant environment

Clean

Solid 8/10. No hand soap when we arrived, but they brought it up right away. Only gave us 1 roll of TP, so had to ask for more. So some things to work on. Staff was polite and nice. Breakfast was okay.

Comfortable stay. Friendly Staff. Great parking! Safe location.

I have asked for a copy of my bill or invoice to put on my expense account all day today! I still don’t have it. If I don’t have by in the morning I will never stay in a Hilton owned hotel!

Needed a safe quiet place for work downtown. This was perfect.

Property was very average. Would probably look for another option in the area

Beds were great, pillows were good, we were in for a volleyball tournament and were happy with the breakfast times and quietness of hotel. The walls do seem thin though, so we could hear people (maybe kids) walking down the hall while we were trying to go to sleep but nothing that woke us up with the AC fan on.

We had numerous issues. First, we were given a room close to the desk on the first floor. Our window looked out onto the parking lot. I was never able to open the blinds because there were cars and people constantly moving in and out of the hotel, so our room stayed dark and unpleasant. I tried to upgrade, and was willing to pay any fee, but I was rudely told I could not change rooms since I booked through a third party. This has never prevented me from changing rooms or upgrading, ever. I then had issues with basic supplies. The coffee pot was terribly dirty and unusable. There was no shampoo, conditioner, and no body wash in the shower. I discovered this while showering - totally inconvenient. I called the front desk and was told these items were on back order. I asked why no one informed me of this when I checked in, for which the front desk had no response. I had to use hand soap for shampoo that resulted in a rash on my forehead. Lastly, the front desk person was incredibly rude to multiple people. I witnessed her speak rudely and sharply to many guests, unnecessarily, not just me. Over the years, I have stayed in Hiltons across the country and across the globe. I have never, ever experienced such poor service at any Hilton nor at any other hotel. I expect Hilton to do better. I will not return here.

Love it

Clean hotel and safe location

Staff very polite and accommodating. I will definitely stay there again!

The location 😃

Beautiful hotel, ONLY reason I gave a 4 star is because there was an empty bottle of hair soap in my shower. I would think housekeeping would check them in between reservations. Other than that, GORG.

Very comfortable stay. Would recommend for convenience, easy access to businesses in Memphis, and close to some walkable restaurants.

Would have loved an option for early check in but the stay and everything was lovely. Will be staying here again.

Very comfortable. Hugh spa Like bathroom. We had a hiccup with the thermostat and they had a person up to us right away. Breakfast was great!