APM Inn and Suites

I went to my floor. Immediately could tell the carpet hadn't been vacuumed in a while. The room was smokey. The bed looked like they just threw it together. I went to the bathroom. The toilet wouldn't flush. I took my suitcase back to the lobby and said I will not stay here. Everything.

Nowhere did it say the pool was closed. I specifically stayed for the pool as I only live in Martinsburg 30 minutes away. I was in town looking for a new apartment. I said I can just go home. Is this refundable? Of course my $117 was not refundable. I waited for an hour and an non-air-conditioned lobby while homeless type looking people came in and out because they live there. I was told if I need a late checkout to call before 11:00 I did wake up late. I was exhausted. The room was hot and I was told nope by the same person. Nope, 11:00 is strict and if you don't leave by 11:00 we will not give you back your security deposit. I had a Jacuzzi tub with dirt on the bottom and a black ring around it. I'm a veteran trying to move and I just wasted 117 on the room, food which I had at home and with no ice machine. $9 for a can of Coke and a cup of ice at the coffee shop downstairs. I also got two scoops of ice cream totaline another $9 basically for a half cup which of course I was told the price after I was handed it I said but I wanted two scoops. He says this is! What a joke! There's a hotel in Hagerstown called the dagmar. It's a flea bag where all homeless people live on their social security checks. This hotel or suites and inn is just like another Dagmar. This is not a property that your site would want people to go to and again THE POOL IS CLOSED AND HAS BEEN CLOSED FOR A WHILE NOWHERE ON THE SITE DOES IT SAY THAT I COULD HAVE STAYED AT A CHEAPER HOTEL WITH AN OUTDOOR POOL AND A BREAKFAST. I'M SO DISAPPOINTED AND NOW I'M SHORT MONEY TO MOVE BECAUSE OF COURSE THIS NON-POOL HAVING DIRTY PLACE WAS NON-REFUNDABLE AND I'M STILL WAITING FOR MY $50 DEPOSIT BACK. HORRIBLE What's wrong with it again? Nowhere does it say nowhere does it say THE POOL IS CLOSED AND HAS BEEN CLOSED FOR A WHILE. I COULD HAVE DRIVEN HOME I WAS STAYING IN TOWN LOOKING AT APARTMENTS IT WAS NON-REFUNDABLE OF COURSE. I JUST WANTED A POOL TO FLOAT IN BECAUSE AS A DISABLED MARINE CORPS VETERAN WITH SPINAL CORD INJURIES THAT WOULD HAVE BEEN THE BEST AGAIN I COULD HAVE JUST DRIVEN HOME.

It was a great room though the floor was dirty, I was offered a broom. I had to pay premium for a suite with a jacuzzi but the towels were pitiful and stained. One tiny shampoo and one tiny conditioner and 2 bars of miniscule stale soap. Two bath mats and two wash cloths, no hand towels. No ice. No option for maid service. I am not picky, I was looking for relaxation and getting familiar with my neighborhood. It could be such a great place with a little enthusiasm and customer service. A little hospitality goes a long way. I will say one desk clerk tried, shout out to Brett! I wrote it above. The tp holder was mis sized and the hairdryer hung by one screw.

We got to our room and noticed that the pillows were a little small and only two on our King bed. Not a big deal, but I spoke with Elon and he told me he'd see if he could find some more. To my pleasant surprise we got a knock on the door and had two more plump pillows delivered with a smile. Microwave and fridge worked great, and we knew in advance that there were no coffee pots in our room so I brought my own portable pot. Would definitely recommend.

The air conditioner in our room when you turn it on smells like mold and mildew

Passable

Poor

Exceptional

This was the worst hotel I have ever been in. Very sketchy location. Disengaged and unhelpful staff. I stood in the check in line for over a half an hour and finally realized that I would need to go to a different hotel. If it was this bad at the front desk, and in the lobby, how bad would it be in a room and staying overnight?

Very good

Passable

Best staff ever!!!

Disappointing

Best staff ever!!!

Bad

Very poor

Bad

Poor

Price online but disappointed in no senior or military discount. Given different info from different staff. Some not professional No trash can in room, fridge barely cold, toilet loosely connected, no phone in room, elevators very dirty, staff not readily available and marijuana smell very prevalent throughout the place.

No trash can in room, fridge barely cold, toilet loosely connected, no phone in room, elevators very dirty, staff not readily available and marijuana smell very prevalent throughout the place.

It could be a better place if they could get the roof fixed and the ceilings fixed keep alot cleaner and have microwaves in all the rooms plus have a more friendlier and helpful staff

Homeless people in lobby and out front

I wouldn’t recommend

Comfortable bed & quiet

The price was right, but with this place you get what you pay for. Run down, ceilings leaking, place says no smoking yet elevator reeks heavily of marijuana. Staff was rude but apologized and seemed very stressed out. Location: approached multiple times by drug addicts to see if I was “holding” or “selling”. Women: Do not go there unaccompanied.

The price was right, but with this place you get what you pay for. Run down, ceilings leaking, place says no smoking yet elevator reeks heavily of marijuana. Staff was rude but apologized and seemed very stressed out. Location: approached multiple times by drug addicts to see if I was “holding” or “selling”. Women: Do not go there unaccompanied.

Nothing Not clean scary neighborhood and remote didn’t work.

Nothing Not clean scary neighborhood and remote didn’t work.

Good

Nothing It was horrible, toilets don’t work properly, dirty, vending machines broken, and its a horrible location obviously if you know that area.

Refrigerator wasn’t working

Nothing It was horrible, toilets don’t work properly, dirty, vending machines broken, and its a horrible location obviously if you know that area.

lamp by bedside was missing the light bulb. I had to shout in the back for the front desk personnel as never -- not once -- was there anyone there. No hangers in the closet.

Exceptional

Very friendly and clean place Nothing

Nothing

Very poor

To begin, they demand extra money to check me in, exactly $50 dollars, which they promised that will be refunded, they only refunded $21. Then, when I get to the room, it was grossly, the towel were dirty, roaches, I stay till 3Am cleaning by myself the room. The only reason I stay there is because I travel to that town to take care of some legal/court matter that required in person attendance, I will give them minus zero.

Disappointing

Passable

Good

Good

My room was cool and for 63 dollars I can say it was great

Very good

The price It was a 5 story trap house!! People nodding out in the hallways. More pitbulls than the kennel club, no coffee, no soap, no shampoo, no trash can and beds that were previously slept in or the cleaning lady brushed her hair on it when she made it. But if you want some crack, this is your place!! Oh and what looked like a big blood stain on the carpet!! SMH

The price It was a 5 story trap house!! People nodding out in the hallways. More pitbulls than the kennel club, no coffee, no soap, no shampoo, no trash can and beds that were previously slept in or the cleaning lady brushed her hair on it when she made it. But if you want some crack, this is your place!! Oh and what looked like a big blood stain on the carpet!! SMH

I did not like the property they don’t even deserve 1 star It smelled like a bunch of smoke

No microwave. No ice. No hot water. Spelt like piss.

Being home sick hotel was good

Staff was rude, and full of drug dealers and prostitution

Size of room 1.At mid night there was a fight and shouting coming from the other room which disturbed my sleep it went on for almost 2hrs .

The Jacuzzi was a much needed reset for us. The room was nice, and had a fantastic view of the sunrise the next morning!

Door lock to room did not work. No hot water. No shampoo in bathroom. Hair dryer did not work. Hotel hallways smell like cigarette smoke and hotplate cooking. People in common areas are begging for money. Hotel is apparently used by local gov to house homeless population and people waiting to get into residential drug/mental health programs. Front desk staff seemed nice...but confused as to why I was there. There was no hot water. One bar of soap was the only toiletry provided. Room door lock did not work...i could not come and go from room without assistance. Hair dryer did not work. Bed was lumpy and should have been retired years ago. Hallways smelled like smoke and hotplate cooking. This hotel appears to be overflow for local homeless shelters. I was approached by a panhandler in the elevator. This hotel is unsafe, uncomfortable, and dirty.

Drug addicts stay there regularly and hangout out front. The entire hotel wreaks of cigarettes, despite being told not to smoke inside constantly. The rooms are falling apart, and they are so desperate for money, that they have created a security deposit scam. Where in , they attempt to blame you for any minor crumby misplaced detail in their hotel, or even go out of their way to sabotage the room you're staying in to keep the deposit. I have and recommend taking before and after pictures, if you ever are forced to stay here. I will also be notifying the health department ASAP!

The hot tub. I don’t think it was continental breakfast.

Staff was rude, leak in waiting area, room was disgusting paint/blood on floor carpet torn in multiple spots blankets looked like they havent been changed since the 70s and when the roach ran across the tv stand I turned around and walked out

Front desk lady was really nice but the bed had bed bugs

The room was nice

Nothing That I had to wait almost 2 hours for my room that I booked online but then I asked for a discount or extra night for free I was totally couldn't happen

The fact I paid for the room online and when I went to check in there was no one at the desk. I called the number that was on the front desk and the girl said sorry there's no rooms available. I left after that and was still charged for the room.

The hotel is well designed, in a good location, and the staff is friendly, but the building needs better maintenance.

It was closed at 10 pm. That information wasn't shared when the booking was done.

The bad- the lobby is clean but they rooms are meh… room carpet stained, bathroom floor had hair and pee near the toilet, toilet seat was filthy as if the bathroom toilet seat wasn’t cleaned in a while. The shower walls had hair on it. I saw a roach crawling along the wall and it went inside an electrical outlet. I really want to give this place more than a 3 but I just can’t.

We didn’t check in and instead moved to another hotel. Our friends ( from a wedding party) who arrived earlier to the hotel than us warned us that the rooms had roaches and smelled of urine. They all moved out as well and we decided not to check in. We wanted to inform Expedia if we could get a refund although our deadline had passed. I think we deserve a refund.

Don't have one.

When I came to check in the credit card machine was down. Got the key went up to my room. The moment I got off the elevator on my floor it reeked of cigarettes and mold. In the room, it’s clearly someone had broken down the door since the door lock was destroyed with a zip tie, replacing it. Every cloth material in the room was stained and all the furniture scratched up like it’s been dragged down the road. Went to use the the bathroom and saw that the door handle had been very visibly broken off. Went back to the lobby, handed in my key and told them I would not be staying there tonight. And booked a different hotel.

Bed was comfortable, the lighting was good, and the room was spacious! Restaurant right next door was nice! On the negative side, the entire floor( bath also) was so sticky to walk on, and was also covered in hair (dog hair?), every counter and cabinet surface was sticky, curtains wouldn’t cover all of window for privacy, tv didn’t work, and no one came to fix it. Toilet seat lid was loose.

Beware!! We booked a room and upon arrival was told the room we booked was not available. However, they had a great room for just twenty dollars more. I refused to pay the money and they did give me a room in the end. However, the room was less than ideal. You could see the mold and mildew on the AC Unit, the carpet was stained and the curtain was broken. No coffee in rooms

The room smelled of urine and cigarette smoke homeless people had notes on doors for other guests that clearly shows sifns of housinf there more rhan a hotel the carpets were filthy and smelled of smoke no hot water in the room

I ended up leaving this hotel and booked a room at a Marriott property. The lobby was dated, the check-in process was antiquated and slow, the room smelled bad and the linens on the bed had cigarette burns on them. A person in front of us was attempting to reserve rooms for "clients". Several people in need of drug treatment were loitering in the parking lot.

The hotel is extremely dated. The hallways smelled terribly of mildew. The pool was covered and closed on July 4th weekend. The grounds are overgrown and not kept. I saved the worst for last, we had no hot water for our entire stay. When I asked, I was told that it was a holiday weekend and there was no one to fix it until after the weekend. STAY HERE AT YOUR OWN PERIL! DON'T SAY YOU WEREN'T WARNED...

No hot water. My vehicle was hit in front of hotel and there was no security camera. Staff was sympathetic.

Staff was nice..looking out window seeing pool area full of weeds and not being used when the temperature outside was 100 degrees was very sad.

The plsce was disapointing in everywaypossible. King bed was collapsing in middle and top cover was dirty and holes in it. No hot water, cold shower. Everythingfelt dirty. Missing handle on bathroom door. Lobby was literallytotally empy, no seating. Never stay here again

Terrible. Dirty. No ice. Sticky floors. Yuck.

The staff was friendly and thats the only good thing about this hotel. My room was missing the bathroom doorknob. The only blanket was the top comforter and it didn't look to clean. The bathroom toilet wouldn't flush even toilet paper unless you held down the handle the whole time and even then it didn't want to flush. There was no hot water at 8:30 pm or 7am. They also took a $50 deposit for insadentles which in not a problem. The problem is they told us it would take 3-5 business days to get back on my card. Overall, I would not choose this hotel again.

Really catered to personal customer service

My first room had a broken tv then they moved me to a different room that tv didnt work than come to find out NO HOT WATER

room smells bad , sheets got holes from previous smokers, no hot water, mold inside fridge, tv does not work , and no customer service.

There was no one at the front desk, I had to call them for someone to come. The room smelled like cigarettes and the blankets had cigarette burns all over it. The room was shabby and had damaged walls and furniture in it. When I went back to the service desk to let them know all of this, there was no one there and I had to call them again and was told they would be here in about 10 minutes. I told them I was taking pictures of the damage to the room and would not be held responsible for the damage in the room.

This hotel was clean and everyone was welcoming. However, there were problems with the hot water. i inquired, they said they were attempting to fix it.

It was a descent stay

DONT STAY HERE!! Hot water doesn't get hot like it should, TV's don't work in the rooms, we came back from our event Saturday night to find that they didn't have power, had to walk multiple flights of stairs with a medical condition, had to use our phone flashlight to do anything in the room. The staff member who was working was SUPER rude towards the group of us who were trying to find out what's going on. They didn't offer any compensation or refund for the inconvenience of not being able to use anything in the room we paid for, I get that they can't control the fact they lost power but it was the guests fault either and they should have been more understanding and accommodating. We definitely won't be booking this hotel again i will sleep in the car first.

The staff is very friendly they have made a lot of changes and improvements to the hotel for there guests

The staff is amazing they will go above and beyond for their guests

The staff is amazing and they will go above and beyond for their guests they have made a lot of changes in improvements to this hotel for their guests

The staff is amazing and they will go above and beyond for their guests

Blankets were torn, desk and chair were filthy. I stayed in room 272 which was directly across from a “condemned” sign quite unsettling. But they were doing construction or some noisy activities with hollering throughout the entire night on the floor above. The ladies at the front counter were respectful and about the only saving grace for this hotel. Pay the extra 5 bucks and stay elsewhere especially with kids.

The staff is amazing and they will go above and beyond for their guests

The staff is very friendly amd will go above and beyond for their guests

The staff is amazing they will go above and beyond for their guests

The staff is amazing and they will go above and beyond to help their guests

Both rooms I looked at smelled like smoke and now I can’t get them to refund my stay as they do not respond in the app messaging

The staff is amazing and they will go above and beyond to help you in anyway

The staff is amazing and they will go above and beyond to help with any issues you have

The staff is amazing they will go above and beyond to help their guests anyway possible

The staff is amazing and will go above and beyond to help their guests any one possible

The staff is amazing and they will go above and beyond for there guests

The staff is amazing and helpful they will go above and beyond to do anything for there guests

Rooms were clean but conditions not desirable by any means. No hot water didn’t stay the night

The rooms are always in amazing condition I love this hotel it’s the only one I’d ever recommend to anyone if u want to be treated like a person then u want this hotel the staff is always there and very friendly it’s very safe to stay here un like the other hotels or motels in Hagerstown Md area if I could give them 10 stars I would because this place and the staff deserve 10 plus stars

Close to a lot of places

I enjoy staying here due to the rooms r nice and clean the hotel has came a long way due to the general management she has turned this place around and it’s the best hotel I have been at all the staff are nice and very knowledgeable and friendly

Love this place

The staff is wonderful they will go above and beyond to help you rooms are big and clean

The staff is wonderful and they will go above and beyond for their guests the rooms are nice amd big amd very clean

The staff is amazing

The staff is amazing and friendly they will go above and beyond to help their guests rooms are nice and big and very clean

The staff is wonderful and very friendly they will go above and beyond to help their guests the rooms are nice and big and very clean

Just awful smell sheets had holes in them

The staff is amazing and friendly they will go above and beyond for their guests the rooms are nice and big and very clean

The staff is amazing and very friendly they will go above and beyond for their guests the rooms are nice and big and very clean

The staff is amazing and friendly they will go above and beyond for their guests they made slot of changes and improvements for their guests

The staff is wonderful and very friendly the hotel has made a lot of changes and improvements for there guests

The staff is wonderful and friendly they have made a lot of changes and improvements to the hotel for their guests

The staff is amazing and friendly they will go above and beyond for there guests they have made a lot of changes and improvements for the guests

The staff is wonderful and friendly they will go above and beyond to help there guests

The staff is wonderful they will go above and beyond for their guests they have made a lot of changes and improvements to this hotel

The staff is very friendly and helpful they will go above and beyond for their guests

The staff is very friendly and helpful they will go above and beyond for there guests they made a lot of changes and improvements to the hotel for tjr better for there guests

The staff is very friendly and helpful they will go above and beyond for there guests this hotel has made a lot of changes and improvements

The staff is very friendly and they will go above and beyond to help the guests they have made a lot of improvements and progress to the hotel

The staff is very friendly and they will go above and beyond for there guests they have made a lot of improvements and progress to this hotel

The staff is always very friendly and welcoming they will go above and beyond for the guests and they have made a lot of improvements an progress

The staff is very friendly and welcoming they will go above and beyond for there guests rooms are big and very clean

The staff is very friendly and welcoming they will go above and beyond to make sure there guests are happy rooms are big amd very. Clean

Loved my stay here

The staff is very friendly and they will go above and beyond for there guests

The staff is very friendly and helpful they will go above and beyond for there guests

The staff is very friendly and helpful they will go above and beyond to make sure there guest are happy

The staff is very friendly and helpful they will go above and beyond to help the guests that stay here they have made a lot of changes and improvements to the hotel

The staff is very friendly and helpful the rooms are big and very clean if you have any issues the staff will go above and beyond to make sure it’s fixed they have made a lot of improvements to the hotel

The staff is very friendly and helpful the rooms are nice and big and very clean they have made a lot of improvements to the hotel

The staff is very friendly and helpful the rooms are nice and big and very clean and quiet they have made a lot of improvements

The staff is very friendly and helpful the rooms are big and nice and clean very quiet

The staff is amazing they are very friendly and welcoming best hotel in the area I think been here since middle of November haven’t had any issues or complaints about anything rooms are nice and big and clean

This is a nice hotel to stay at if you’re traveling for work or need to just get away for a while. The rooms are all very nice and comfortable clean and it’s so relaxing I enjoy it here. The staff is always so nice and friendly they always are there to help you if you need anything. It’s always a nice warm welcome when you pass the front desk the best staff I have ever felt with big thank you to the amazing staff and this hotel is amazing and very affordable. You will enjoy your time here it’s nice and quiet and it’s very convenient for all you need

The staff is always very friendly and helpful they are making a lot of improvements to the hotel I believe it’s the best place in town to stay

The staff is very friendly and helpful rooms are nice and clean

The staff is very friendly and helpful rooms are nice and quiet and clean

The staff is very friendly amd the rooms are nice and clean

The hotel has been doing their job making sure all the guests are safe and that they don’t let random people in and out they know who stays here and what rooms the people staying in the staff is friendly n make sure that j in f you need anything you have it

I actually have enjoyed my stay here and I think that it’s safe and comfortable you can actually feel safe when your in this hotel knowing that you have people around to make sure no one enters the place unless they are guests of the hotel the staff is very polite and friendly they are very helpful with any issues that you have

Everything in the hotel is wonderful and all the rooms are clean and up to date they have security guards who takes care of all the solicitation and makes you feel safe and comfortable

pet policy could use some changes.. almost every room has a pet smell :( but its really changing and getting better!

Value for money

they are making some upgrades and got rid of a lot of the crowd always hanging around! def improving for the better 🙂

Value of money

Value of money

Value of money

making changes, and progress on good upgrades.

cleaning sucks, sheets are nasty... stinks

can never get a room we ask for

Great for you if you're on foot

The 2 girls up front were super friendly and helpful. Place is absolutely disgusting! Stains on sheets. Floors dirty. Shower broken…. I fixed drain. Bought. Bleach and cleaned my self. The girls up front was the only thing nice about place

I booked a room, what I was given was totally different, no trash can, stained towels, ripped bedspread, etc. What the company advertises on this app is totally different from what they have in person… smells & dust too.

Front desk staff is friendly courteous and care about the guests. The price is great as is the location. Room was quiet with new flooring very comfortable bed. I loved the view if the city

The tv in the room was broken, they promised a new one and we never got it. We only got one towel and one rag for 2 adults and 1 child, we asked for more and were told no. Sink would not drain , microwave would not work, the list goes on and on. We ended up leaving a day early because we just couldnt take it any more.

Love the staff!!!!

I was not there, although I got charged because no where under my Expedia account showed I still had a reservation. I received no reminders I had a trip coming up there. I'll be uninstalling my Expedia app after this.

I didn’t stay there I saw my room and immediately checked out. I contacted Expedia and I’m waiting on my refund. It was disgusting there

The property is dirty and a lot of shady people around it . It smells like smoke and marijuana. Unsafe and unsanitary.

I had to vacuum my own room on check in, old food in fridge, trash in drawers, no towels, black mold in bathroom 275. Pool has been closed for year, building, elevators and room smelt of pot. Selling of drugs inside and outside hotel. No staff insite showing other properties for owner. Rude staff. Had to take out my own trash to dumpster if not my deposit of $50 would not have been given back. Still waiting for deposit to be returned. Homeless people that lived in hotel were more helpful than staff.