Towneplace Suites by Marriott Arundel Mills

It was very disappointing to arrive and find out they were under construction.

Very clean room. Friendly Staff. I loved the hotel room and I will be back.

The property was conveniently located where I needed to be for the weekend. They had a good breakfast and helpful staff.

No

very welcoming and provided extra assistance 5 plus stars

The staff was excellent The beds were awful

Great place to stay. Convenient location. Great staff. Suite was fabulous for traveling with a group

The location, we’ve stayed here several times because it offered shuttle service to the surrounding areas, mall & MD Live. We were very disappointed to learn shuttle service is no longer offered and walking is very dangerous due to the heavy mall traffic. No longer any shuttle service, the property was very worn and outdated, the carpet in our unit was a dirty trip hazard. I understood during checkout that the property is being renovated from the top 5th floor down, our unit was on the first floor.

The location, we’ve stayed here several times because it offered shuttle service to the surrounding areas, mall & MD Live. We were very disappointed to learn shuttle service is no longer offered and walking is very dangerous due to the heavy mall traffic. No longer any shuttle service, the property was very worn and outdated, the carpet in our unit was a dirty trip hazard. I understood during checkout that the property is being renovated from the top 5th floor down, our unit was on the first floor.

The a/c in the living room was damaged. The parking was good. Had to go to the front desk for extra towels but they accommodated right away. Staff were nice and the breakfast lady always smiled. The breakfast was ok as they offered alternative meats on different days but the juices were so watered down that they were not edible. Road noise was elevated even though we were on a high floor and not facing the road. If you have stayed with other Marriott brands with 2 bedrooms beware as this only has 1 bathroom.....wish this was clear from the listing. There is a mall across the street and a lot of places to eat.

Everything

Great staff and exceptionally clean rooms every time we've stayed there!

The location is great. The breakfast is good.

Two bed rooms suite with full kitchen: stove, refrigerator, microwave, pots, pans & dishes. The breakfast, location near Baltimore -Washington parkway and I95, plenty of parking spots

Two bed rooms suite with full kitchen: stove, refrigerator, microwave, pots, pans & dishes. The breakfast, location near Baltimore -Washington parkway and I95, plenty of parking spots

Exceptional

The hotel room was

Love it here !!! I’m staking here again! I been in so many hotels due to work and this one truly got my attention!

The convenience of the two bedroom suite. The furniture in the common area is stained and fabric is torn,

The convenience of the two bedroom suite. The furniture in the common area is stained and fabric is torn,

reception was clean but room service was very poor. They don't clean room unless you ask . Even after I asked , they didn't clean the entire room. Breakfast was very cheap. If they are not ready to have a decent breakfast, they need to stop offering " free" but very poor option breakfast

Superb

Staff was welcoming and the place was very neat and clean. We slept so well in the bed. We also enjoyed the breakfast that was offered the next morning. It was in a great location and exactly what we needed! We will definitely stay again when we're in the area. There wasn't a thing we didn't like.

Staff was welcoming and the place was very neat and clean. We slept so well in the bed. We also enjoyed the breakfast that was offered the next morning. It was in a great location and exactly what we needed! We will definitely stay again when we're in the area. There wasn't a thing we didn't like.

Everything

The bathroom lights did NOT turn on this time around. I tried several switches to see if there was some trick to it but no go. Showered in the dark, so that was thrilling lol. Overall, I would recommend this location because the staff is so welcoming.

Room was out dated. Room had a molded smell. Bathroom had hair in the shower and toilet.

Room was not the cleanest. Stains in the kitchen and bathroom. Bathroom has a door that leads to front closet that doesn't lock.

Yes, the breakfast was fresh, it would be nice if there were other prooien options than pork, such as turkey.

It was a pleasant stay. Staff was very helpful and nice. I will be back there for sure

10/10 everything was great! Good breakfast.

Love this hotel and the breakfast! The whole stay was amazing

despite the on going construction and the multiple fire alarms going off and the abrupt water line being shut off out of nowhere, the overall stay was fine, room was clean, and it was safe. Breakfast was decent, gym had 3 equipments and there was multiple exit points.

Machines .Gym was very clean with great equipment

Exceptional

Everything met my expectations: The room was clean and in good repair, the breakfast was ok. The staff was accommodating, but I received a call from housekeeping within minutes of my checkin looking for a card that the housekeeper lost. That could have been handled prior to my arrival and let me do what I wanted vs me looking for a card.

Exceptional

Front desk staff friendly. Room carpet torn and dirty. Shower stained. Bathroom fixtures rusted. Air conditioning super super loud. But doggy area close by. Breakfast food stocked well and tables kept clean.

Great

A great place Nothing amazing place

A great place Nothing amazing place

I really liked how super nice the staff was and tended to my needs the best way they could. I didn't like that there was no shuttle to/from the casino ? and it was dark with minimum lighting between the hotel and the casino ? Also there were stains on the curtains that looked like blood stains and the blinds wouldn't close all the way.

I hate the midget toilets.feel like I'm sitting on the ground.very uncomfortable.. If you remt a room for a 120 why is a 100 deposit needed then I got to wait a week to run them down to return my money.

Great location, walking distance throughout the downtown area. Hotel is clean, decent room, but a little dated. Found the staff to be very unfriendly. Also, I get that parking is a nice perk, but $35 per night seemed a little high for the time of year.

Everything was excellent

It was clean and peaceful a quick overnight stay very comfortable bed and great stay

Good Staff

Did not use gym or laundry service

Simple, no frills, but has ev errything you need for a comfortable stay. I would stay there again.

Great

The room was clean. Reception stuff was so welcoming and very nice, gave me great service

Great staff and amenities

The room was spotless.

Needs updating and was not clean

Very clean, nice staff, good breakfast!

The rooms were in great condition and the staff was very friendly. However, the cable was out from that Friday through Sunday morning for the entire hotel. The cable technician arrived around 10 am. I was assured by management that I would receive extra points to my Marriott account for the inconvenience, however, I have not received any points.

Clean furniture is horrible

The location and room amenities are my favorite

The room was clean. The staff was nice to me and my wife.

Fire alarm was going off. Very irritating.

My only big complaint was there was no hot water, it was warm, maybe just above room temp, so taking a shower it felt chilly

Yes

Everything was great

The room was great! Definitely one of my favorite hotels I've stayed in. Clean, quiet, comfortable. Thank you!

Filter needs to be changed ofter

Great stay.

The only complaint was the heater in our room was soooooo loud. It literally woke me out my sleep. The only reason I didnt ask for a room change was because we were such a late check in, I just wanted to rest.

The staff was great i love the room it was peaceful

I was driving up north and was a little tired so i stop to rest. I only stayed 1 night and did not have breakfast. The hotel is clean and I felt safe. Was able to find parking late night. I would stay again if the need arises.

Yeah my room was great .

The room wasn’t exactly spotless. I did find hair in the bed when I pulled the sheets back.

Bathroom had no stopper to take a bath. The beds were terrible. Weve stayed at numerous townsuites and never that bad. There were stains on pull out couch. And its been a week and still havent received refund for security deposit.

Every thing went smoothly

Clean Lower cost Nice fridge/stove/bathroom

Friendly staff. Always there when you need something.

Room is clean and staff are very nice. Place is quiet and good location.

The place served its purpose

Staff was nice and accommodating

Clean room

.

Yes

Everything was nice breakfast was decent and did it’s job.

Food was okay

Great staff great property!! This was a lovely impromptu stat!!!

Room and lobby wefe mm

The room was clean. Staff was very pleasant.

Great place and staff. I'll be back next year for my annual trip to MD

V

Very nice!

Perfect, got an upgraded room without request 👍👍😁, clean and the staff is very welcoming.

I did have breakfast, overall the property was a great choice

This is my 2nd time staying here and I was very pleased. The staff is great, the food is delicious and the room is very inviting. I will come again

Front desk clerk was AWESOME!!

Friendly staff and clean room

Rooms was wonderful

They canceled the reservation, and I haven't received my refund yet. The attendant was also very rude.

bathroom needs upgrade. no USB ports in the room!

The room was perfect

This was a nice hotel. If you are thinking about walking to the shops or the casino, you are in for a game of frogger - so plan on an uber. I was annoyed that the room did not have an iron so I had to walk around with wrinkled clothes when we left. The room was cozy, clean and comfortable. The location and halls seemed safe. We did not have the breakfast because we were leaving too early in the morning so I gave it 5 stars because there was not a N/A option on the survey. I would stay there again if I were in that area.

Food was terrible and very limited. Wanted an early wake up call, and it did not happen. No shuttle from airport or port. Shower curtain broken and no products in shower all empty.

The extra bed they said that we paid for you could not lay on it as there was no mattress and they also showed on your website they have a hot tub and it’s all boarded up and has been that way for awhile! False advertising

Our 2 nedroom suite needs some TLC from wear and tear. Hotel was good as was the breakfast.

Staff was great, but suite was outdated. No charging ports, all TV's weren't working, old appliances

Yes, everything was perfect. I truly enjoyed the room and service.

When I book my room at the hotel, I didn’t expect to see all that I seen when I went into the room. That room was great. I loved everything about it. Having separate bedrooms was the best thing ever. It was very hard to find hotels that have rooms like that and I thank you and I will be Getting another room when I come up there again soon thank you very much.

Room was clean. Beds were not uncomfortable. Staff was very helpful and friendly. The hot water was a bit of an issue. Breakfast hours are very early and not long so we were not able to really get the breakfast.

I failed in the shower twice hurts my knee. Nothing in the tub to provent you from falling. The mattress was very uncomfortable hurt my back it to hard.

Anytime we come to town we stay at this property their respectable clean and safe

Very clean

Staff was helpful,efficient, and friendly. Bed and linens were very good. Wifi was non-existent and the shower was luke warm at best.

Hotel is very dated and dirty

There was a family birthday party, a surprise, and they accommodate us the most that they could and we had a ball no problems we didn’t have to worry about anything they had us and I appreciate that.

They have to do better with the luggage cart issue. There are 2 carts, ahd they are never available

Good variety.

I like that the price was good. That it’s very convenient to the mall to shop eat and go to the casino.

Weekend get away

We were only there for 7 hours but it was clean and comfortable and staff was friendly

Excellent

Good breakfast clean rooms all around good

Great access from airport and easy drive to Annapolis

Nice place. Great location. Nice staff.

The room was clean and quiet. Very comfortable.

Don't know didn't go to gym

This place is walking distances from the Casino and the mall my family enjoyed that part

EVERYTHING WAS GREAT

Toilet didn’t work in the first room. Gave us another room, kitchens sink barely worked and no hot water for the shower.

Kind staff, clean room. Snacks and drinks were a bit pricey. The pool was out of service, we would've loved to use it!

I stayed at TownePlace Suites by Marriott in Arundel Mills, Hanover MD for one week, and unfortunately, it was a regrettable experience from start to finish. The hotel is clearly outdated and in desperate need of remodeling. The carpets throughout the property were visibly dirty and gave off a musty odor—definitely not what you’d expect from a Marriott-branded property. Housekeeping was inconsistent at best, only servicing rooms every other day, and even then, the cleaning was superficial. Trash wasn’t emptied, surfaces weren’t wiped down properly, and fresh linens were hit or miss. The most frustrating part of my stay was the complete lack of responsiveness from the general manager, Shariff. I left multiple messages requesting a call back and even visited the front desk several times hoping to speak with him directly. He was never available, and I never received any follow-up. This level of disregard for guest concerns is unacceptable. Overall, the service was poor, the facilities were neglected, and management was nowhere to be found. I would strongly advise others to look elsewhere. There are plenty of other hotels in the area that actually value their guests. I regret every day of my stay and will not be returning.

The housekeeping staff was very friendly and accommodating but I found the front desk staff to be very dry. I asked about what else was in the area and was basically told “I don’t go out much” instead of at least referring me to one of the guide books which I found later in the lobby. Overall I had a nice stay but the front desk staff need to be a little more hospitable.

It was amazing, home away from home

Very nice and clean

The room was relatively clean except for the water/mold damage in the bathroom which seemed to be from the broken shower curtain. The curtain wouldn’t stay open OR closed somehow due to being bent down in the middle. It caused water to spill everywhere onto the floor when the shower was in use. The WIFI disconnected quite frequently as well. The staff were very nice! The AC in the room made a terrible high pitched screech the entire time as well.

Room was pretty clean Staff was friendly WiFi was reliable Water in shower was cold though and some tears in the sheets on my bed. But overall pretty decent experience. Maybe some upgrades would help

Clean well located near entertainment food shopping very comfortable

The only positive was its proximity to Arundel Mills. Staff were unfriendly and barely communicative. Despite requesting a quiet room, I was placed next to the linen room and front entrance. The room had basic furniture, a fridge, and a stove, but it smelled bad, was outdated, and had very poor water pressure. I doubt I’ll return.

Great stay with am Breakfast

Everyone was very nice and friendly. Very clean. Definitely would recommend.

I have stayed here off and on for years with no issues. I booked through expedia and got charged by both expedia, upon booking, and the hotel upon check out. It has been a total pain in the butt dealing with 3rd party customer service on the expedia end, and all because the front desk at the hotel was of no help. I'm not sure if it has anything to do with the new management at the hotel, but I have stayed here a dozen times over the years without any issues. I shouldnt have to feel like this or deal with this headache. I just want the money that they over charged me. It should not be this difficult, but you never know in today's society what people are really trying to do to the customer.

Very convenient to Maryland Live casino. Breakfast was adequate. Tv placement in room was terrible as the person on the left side of the bed had a wall blocking it. Nice to have a kitchenette. Bathroom and furniture needs updating. The sofa was literally 5_6 inches higher on one end.

I still have not gotten hold removed from my credit card a whole 6 days later

Over all nice but there was only one luggage cart for the whole 5 story hotel. We never got one either checking in or leaving. We were traveling with a handicapped person which required more luggage than normal. Many long trips to unload and load.

Terrible, nothing was in working condition, sofa mattress was filthy dirty. It was a nightmare. Save your money. Manager refunded with no problem

Great location and even better price

We enjoyed our stay. It eas convenient for everything we needed to do this weekend. The front desk staff was very nice and the breakfast was great.

Clean and quiet

I did not like that there was a guest's large dog sniffing around in the breakfast area one morning.

You can not go wrong when you stay here

The bed was an uncomfortable spring mattress with no support. The refrigerator had absolutely no cooling to keep food cool, causing my food to go bad overnight and my bottled water to be room temperature. The fridge had no temperature adjustment dial either. The dishwasher leaked water all over the floor and did not seal shut when in use.

Air conditioning in the room wasn’t working when we checked in, we have to called front desk to send someone to fixed the air conditioning.

Great location and breakfast was good.

Would not stay there again

Towne Suites is a disservice to the Marriott brand. Housekeeping requires an overhaul. I understand that room cleaning is done at two days intervals. When I returned to the hotel from work on the second day, my room wasn't made up and i expressed my displeasure at the reception desk. When I returned from work on the third day, I was shocked to see that my room was not made up. Having worked for multinational companies, I have traveled extensively and stayed in several hotels but I have never seen or experienced anything near what I saw at ToThe response from the female supervisor, who appears to be senior to Mr. Mohammed at the reception was shocking and disappointing. She coldly told me that my room is not scheduled for cleaning - thiscis the third day. Facilities may require an upgrade but keeping the existing assets clean and well maintained will

Nice

Very clean. Bed very comfortable.

The outside was very attractive and inviting. The inside needed a total rehab. We had to move from one room to another because the sheets were dirty and it smelled. The second room was better but the tub had permanent stains. The service was marginal. There were not enough blankets for three beds and they did not bri g more bathroom tissue unless asked and then hours later. The staff seemed u Cari g to the complaints and had not documented that we switched rooms on the first night. Unacceptable as a woke. Would not stay again.

Staff was great

Quiet, clean and very friendly staff. Will definitely stay again.

I couldn’t take a shower…. No cold water…. Tv did not work toilet was stopped up.

Great atmosphere

I enjoy everything.Keep up the good service.Thank you

Nice, clean, and safe.

The water in the shower was not adjustable it stayed extremely hot almost unbearable to shower at times!

equipment in room did not work (dish washer, doors, shower drain).

The staff is not very friendly or helpful. There was a large group of rowdy kids in the breakfast area and I had to tell them to calm down so I could hear my phone conversation. Lastly, I found bugs in the bathroom. I wouldn’t stay here again.

Clean property and rooms. Pleasant staff. Decent breakfast. Issues with some of the room amenities- electrical wiring was bizarre (kitchen light had to be on to use the bathroom lights). Air conditioning didn’t work in one bedroom and there was no maintenance onsite so we had to do without. Note that the queen pullout is not suitable for anyone larger than a toddler, and we had to ask for bedding.

The people working hard and professional, very friendly. Thank you for keeping rooms clean.

Thank you to all the team work!! God bless

However, the staff and maintenance get a terrible rating for not responding to two missing light bulbs. The desk bulb & overhead kitchenette bulb was inoperable. After a 9 day stay, the issue was never resolved.

My Check-in was very quick and very fast, the hotel was clean, only problem i had was it was some children running up and down the hall until 11 something at night.

Hotel is clean, very quiet and close to shopping areas.

Hotel was very dated, very unkept, did not seem clean at all…pool was broken….breakfast was completely forgettable….staff was nice and helpful

The hotel was great especially the breakfast and great coffee. The price was compatible with the stay and if I may to compare the hotel to the "Live Casino Hotel" that casino hotel was not upto par with the price it had it was too over price for room.

Very nice and close to shopping and restaurants.

Upon walking into the 1st room I reserved it smelled like smoke so I asked for another room. The 2nd room didn’t smell like but the sofa couch was broke. 30 minutes after someone had come to look at the bed, I for a status. They let me know noone was going to fix at that hour (near midnight). So I asked for another room (which like the 2nd was a downgrade to my original reservation. This room was better but every outdoor sound transmitted into the room. Even the dryer transmitted into the room.

Bathroom door didnt shut. Dishwasher not functional.

I love the location of the property. It is near a mall. There is sufficient parking. They had a nice small fitness center. The things i did not like was the AC in the living area did not work.

The property was nice, quiet, and very comfortable living space. I enjoyed the breakfast they prepared for the guest and staff were helpful and respectful.

The property is old. There was an issues with electrical issue in the room. TVs not turning on nor was there cable working. The pool was empty and not functionally. The property is suppose to have a facelift soon, but it’s no excuse for a Marriott to be this terrible. Motel6 would have given me a better stay way cheaper!

A good hotel for the area. A bit worn down but definitely not a bad place to stay. Pool was not open, in fact it was drained. I only stayed two days so didnt use cleaning service.

Was overcharged and desk clerk said he would correct it and did not.

they over booked and diff not have the room i requested months in advance

The staff was very friendly and helpful. Especially, Kareem. I have no complaints other than they could use another elevator. The room doors are also kind of heavy or hard to open. But I would stay here again. I had a nice stay.

A little bit dated but overall clean

Workers tools were still in the room when we arrived. No remote for TV, and having checked in later in the evening couldn’t get one. Was convenient location for concert at the Casino.

The staff were super accommodating to me! I showed up super early on the morning of the day I was supposed to check in, and they let me join the breakfast buffet and stay in the lobby until my room was ready for early check-in. The rooms are spacious and clean, and they come with everything you need for cooking if you want to do that!

Great value and good location

Great

Customer service is great place is clean I booked one night then decided to stay another and will stay again next year!

Jdnsns

We would not stay here again the size of our room was good. The front staff was not friendly the iron in our room was not working we were told to come and get another one. We left for the day and asked for housekeeping to clean the room they did not. The entire 3 days the TV did not work, the hotel must have been under some construction because there was wires everywhere the tub was not clean, and when the water started it was brown at first. We also had issues with the toilet flushing.

I was very comfortable seeing at this hotel. It was a great place to stay for a cheap price

The room was very good, loved the kitchenette. Staff excellent. The only reason I did not give 5 stars was had trouble with the TV, not always working, picture getting stuck etc. One of evening shift came up to look at it but did not know how to get it to work. Said someone would come next day, but that did not happen. By then TV was working again. Also, problem with no hot water in bathtubs in other rooms. Had to shut my water off to fix. After fixing, water was dripping then next day even more and water on floor under tub. By then I was leaving and reported to desk. If not for those two things, stay would have been excellent.

Excellent room, friendly staff and great breakfast choices!

Everyone was very pleasant.

I want to say , I was staying for 6 days, , they never cleaned my room I asked 2. I had to always go down to get towels. I will never stay there again. It also smelled like Pot every where. I talked to one of the managers and he said he could not do anything except for giving me points. Which I will never use. I am very disappointed. Thanks Amy

Property is outdated. It was fine for an overnight but wouldn’t go back again.

The suite was a little smaller than I expected. The room was clean enough but the bathroom door opening into the bed was odd. The staff was helpful and friendly. The breakfast was very well laid out and plentiful. Overall this was a pleasant stay.

There were issues beyond the staffs control. Internet tv did not work. Dishwasher lock broken, marijuana smoke in hallways, patched repairs were unprofessional, tubs need to be replaced the coating inside is wearing away, the headboard is coming apart. I understood that the hotel has recently changed management. I hope that they are able to address the issues. This property is not indicative of the Marriott brand. I recognize that due to its proximity to the Casino. It has a high turnover of visitors so that may contribute to the delay in repairs. Unfortunately, I would not stay here again. However, the staff is excellent and I saw them handle complaints from people who held them responsible for the problems with so much grace and kindness.

Nothing

I stayed at TownePlace in Bowie and it was an excellent stay each time I was there. I expected the same level of service and consistency. The only thing good about TownePlace BWI is the location. It’s near the mall, airport, groceries and other things. The room wasn’t properly cleaned with stained curtains and bathroom floor. It was missing items including actual forks, drinking glasses, and other kitchen items. I had to ask for bedding for the pullout as there was none in the room. Elevators were down a significant portion of the stay. Water also went out and staff didn’t properly communicate this to guests. Breakfast options were randomly thrown together past the start time and generally unappetizing. Beds and sheets were hard and uncomfortable. Laundry was super expensive at $4 per load. Worst of all, the GM is rude and seemed to just berate staff leaving everyone on edge and performing poorly on their jobs. Most of the time he was outside smoking but when he wasn’t he was snapping at people who were trying their best with what seemed to be limited resources.

BREAKFAST WASN'T GREAT AT ALL UNCOOKED POTATOES .

Nice property adjacent to Arundel Mills mall and very convenient to BWI. Room was spacious and clean with full kitchen. Rooms need USB charging ports. Toilet was not flushing properly. Free breakfast was adequate but not great. Adequate for a one night stay.

Room smelled like Indian curry and the breakfast had limited options and was terrible.

The room was not very clean.

Hair on washcloth check in delayed an hour room out dated stains

The desk concierge Sofia was extremely helpful and really made the entire experience positive

Convenient

One thing- the pillows were lacking

Our 2 bedroom suite was small but clean. Breakfast was what you would expect, nothing outstanding. Rooms could use some updating but everything worked as expected.

It was really nice

Just a weekend getaway. Enjoyed the stay

The staff was phenomenal....the down side to the trip was the room had a fish smell. You only smell it when you walk in...but i had candles burning while i was there. The stove didn't work but that was ok i was on vacation any way

I want a refund very bad experience rooms were so easy to hear other guests conversations.

Convenience

Time to invest in some better mattress.

Not a very good experience. They didn't serve breakfast 1 morning, the shower didn't work the 1st night, and no TV the last night.

Good access to major roads

The internet for both tv's did not work. No tv in the living room or bed room. I'm not sure how old that mattress was on that bed put when you lay in the middile and it dips on you that is normally an indicator it needs to go. had coffee cups, but no glasses. It was under rentervation as you entered. had to be careful not to get paint on you. Would not stay at that property again

Service was awesome

Not so good. I paid for a king suite, i got a queen. TV wasn't working. I had to check out after day 2.