Residence Inn by Marriott Arundel Mills BWI Airport

Internet didn’t work and shower was clogged

The employee at the front desk was kind of rude. She just kept saying comments that I feel like we're inappropriate. And she was making it difficult for my friend to check in her room even though she paid for the room she just wasn't explaining it clear about the card process works. It's like us asking questions for her to actually explain the right way. I had a few friends staying at the hotel and they were saying I didn't want to go to a lady and asked for a new key card if I lost it or needed anything because she seemed rude. Later in the evening there was a man at the front desk who was great he was finally very informative.

I loved my room it was spacious and I loved the little kitchen. Great room The employee at the front desk was kind of rude. She just kept saying comments that I feel like we're inappropriate. And she was making it difficult for my friend to check in her room even though she paid for the room she just wasn't explaining it clear about the card process works. It's like us asking questions for her to actually explain the right way. I had a few friends staying at the hotel and they were saying I didn't want to go to a lady and asked for a new key card if I lost it or needed anything because she seemed rude. Later in the evening there was a man at the front desk who was great he was finally very informative.

The breakfast was great

Exceptional

Clean room, breakfast was very good, and the staff was very hospitable

Room had dead bugs, no maintenance staff available, and when asked for extra blanket and pillow set I had to go down to get from the front desk while trying to settle in with the family and kids.

The staff were amazing very kind and helpful My key wouldn’t work for my room door, it did work for the entrance doors. An In order to have my key work for my room it wouldn’t be able to work for the entrance or any other door

The staff were amazing very kind and helpful My key wouldn’t work for my room door, it did work for the entrance doors. An In order to have my key work for my room it wouldn’t be able to work for the entrance or any other door

They gave me a hearing and impaired room and the guest above me was really noisy

Very good

Check in was easy. Staff was exceptional.

Check in was easy. Staff was exceptional.

Superb

Outside of the renovations, my stay was great

Under renovation

Exceptional

Exceptional

I love the breakfast it was domething different everyday which was amazing. Paying or staying in a hotel that is under repairs where so you hear them drilling and the smell of the reconstruction of the rooms.

Very good

Passable

Exceptional

Exceptional

The staff was very pleasant, breakfast was nice, location was great. TV didn’t work in the bedroom and the mattress wasn’t comfortable

The staff was very pleasant, breakfast was nice, location was great. TV didn’t work in the bedroom and the mattress wasn’t comfortable

Yes

Very good

Celebrating my 75th birthday without ice x4 days... Reported ice maker not working and there was no refrigerator door pull -no repair. Poor front desk telephone connection leading to a lack of communication. Hotel undergoing massive construction leaving us exposed to more construction workers, plastic on floor and walls. We saw very few vacationers. Felt as if we were vacationing in a constant work zone. Will confess minus the incidents listed, the room was acceptable.

Everything was what I expected and more. Keep up the excellent work.!!!!

Everything was great

Absolutely terrible hotel. Walked next door and got a room there instead.

Staff was friendly, and the room was clean

Rum was clean. Staff was helpful extra amenities that I asked for I received in a timely manner.

Yes

Yes

The Breakfast was excellent But i feel the Hotel did not measure up to what residence inn usually known for

Super cute rooms, loved tge layout and staff was very nice

Everything was awesome. The room was very clean, comfortable, easily accessible, just enough amenities, and nicely laid out. The staff was very professional, courteous, and helpful. I wasn't aware that there is an $8.00 charge for parking each night. May have missed it on the website. Will definitely recommend this Marriott to our friends.

We had a nice spacious room. Breakfast had a lot of options. The staff was friendly. The building is currently under construction. So when we checked in there was a weird smell.

Customer service was awesome and the rooms were clean and comfortable.

Rooms, which they are doing. Oh and the beds.

Clean hotel and very friendly staff

Cleanliness

Staff was great, but they need some kind of ventilation system while they're working inside the building. The fumes from the paint was horrible

The staff at check in is very accommodating.

Didn't have breakfast because of my schedule

This hotel is great...very efficient staff. Room was very comfortable

Always love having a nice kitchen set up so i can cook small meals instead of constantly eating out. Bed was comfortable and room was clean.

No hot water for showers in bathroom. Went to breakfast at 8am and no food available

Stayed for 2 nights. Great staff!!!!! Comfy room and excellent tv. Very quiet. Very clean. Ty!!!

Only real issue was had to ask after 3 days of being there for housekeeping to come to my room. Besides that was a great stay.

We had convenient access to Md live for the Martin show.Staff was very professional..

Across the street from Arundel mills mall with tons to do! Facilities and amenities were great. Very clean and staff was very kind. The property is outdated so stains on carpets and noisy AC are to be expected but sheets and towels were pristine. Every nook and cranny was clean. Only thing I could say was that the shower head had built up scum but I gave it a quick scrub, no problem. Overall very good experience and will be staying there again when I come back!

Very relaxing.

Didn’t have water for part of the stay. Bed was ok but sheets were very poor quality. Seems like they are doing renovations at the moment

Whenever I travel. Within the states to out of America I have never been letdown by them. The accommodations are more than I could ask for.

Room was nice clean and comfortable.

Everything was great!

Property was cool.

Good place to stay, room had more furniture than needed. I will definitely stay again.

Great hotel and staff. Very clean and comfortable. Will stay again

I booked this through Expedia, which was a mistake. To their credit, I had to leave early and I was able to get a refund. But I also received a $250 charge and no explanation. I have emailed back-and-forth with Expedia over 10 times And they are running me in circles. I’ve called residence in myself and they know nothing about this charge. I have provided screenshots of my credit card and I am still just getting ran around in circles. I don’t see myself using an Expedia anymore. As far as this hotel, it was just OK.

Reasonable price. Convenient to the conference. Full size appliances, separate rooms for bedroom, living room/kitchen, and bathroom.

Honestly everytime I come home to MD I stay here to get away from family lol and I truly love it!!

I have been a frequent guest at this property due to the cleanliness, customer service and location. This last stay was horrible from the start. The bed was half made, the hallways smell like dog, the water was brown, there were no cooking pans the first night, the toilet wouldn't flush and they told me they could not bring me a plunger until the evening. I went and spoke with the front desk at check out and was informed they were under new management. No kidding. I have contacted Marriott because this was unacceptable for my family. I do not plan on returning. The place is so convenient to everything but I can't have peace in a place like this. I hope management steps up and returns this place to family friendly, clean and well ran establishment again.

The smell in the elevator was unpleasant. Not having any running water and when it came back the water was brown. I was charged two different amounts for incidentals. I wouldn’t recommend

The check in desk was very mean like this is what you get or go somewere else.The room smell bad. The bed was not comfortable and noisy. There was no coffe in the lobby or in my room. Only a towel or two in the room. I asked why my room was not cleaned or refreshed . Front desk response rooms do not get cleaned every day. That explained the bugs silver fish in the sheets. You have to pay for parking .

Very worn and outdated. Limited parking spaces

First, the female attendant at night and the new female attendant the next morning were very polite, always spoke and were accommodating to me. The house staff was excellent. I had the DND sign up and they left clean everything hanging on my door. Breakfast was ok. I got a gift bag checking in. Free parking as a member. Only negative is the room I had is outdated. I had the 1 bedroom suite and everything is old in the room like the couch, TVs, outlets.

Nice place

The check-in area and nearby gathering space were clean and inviting. The person at check in was professional, friendly, and discreet.

Great hotel my 4 time there always great experience and great hotel staff

Really friendly staff and surprisingly generous complimentary breakfast. The coffee offered in the lobby was exceptional.

The room was clean and comfortable. The location was close to shops and restaurants. Continental breakfast was very good. Staff was great!.

Hotel staff us very friendly. Location is perfect for us. Close to everything. Suite hss living room and kitchen which is a plus. One of our favorite stays.

This was my 3rd time staying there always a great experience and great service from the staff

The service and stay was excellent. However, I didn’t like the fact that you pay to stay in the hotel and you have to pay to park on the lot of the hotel. Your vehicle is not inside of a garage but theirs a few.

Great Place to Stay!

Had to switch rooms. Bathroom toilet was stopped up lights kept flickering on & off. No Maintenance was available. The next room the remote didn’t work still no maintenance so had to get a remote from another property. Count call the for T desk because the phone on the room wasn’t working no phone cord. I couldn’t believe this was a Marriott property.

Love this Inn. Close to everything, geeat breakfast. Love the outdoor setting. Especially enjoy how they keep the fire pit and fire place on for late night folks like us.

N-A

🔥

Service was great.

Love the location. Rooms are great. I love the basketball court, pool table, most hotels I’ve been to have no pool tables. Awesome hotel. Only problem is the internet. I am a poker player and the internet must be upgraded.

Overall excellent, but be prepared to pay for parking

The rooms were clean, the staff were friendly and the location was convenient.

Na

great views

The hotel is terrible. The attendant terrible, the room terribly… never go again.

Things in the room could afford to be upgraded bed carpet couch.

Clean, roomie,

Wi-fi was terrible! Couldn’t get anything connected to the internet to play poker online.

We really enjoyed our stay at the Residence Inn. The Residence Inn is our preferred spot when we travel to Baltimore.

Surprised at the $20/day parking fee for a suburban hotel. If you join BonVoy Club, then fee is waived. Seems kind of silly. Otherwise very very impressed. Made mistake of staying at Red Roof Inn nearby 2 years agothat was closer to my event, that was terrible. But slight extra distance to this Marriott was well worth it.

My only problem was that the ice maker in the refrigerator wasn't working. Had to go to front desk for ice. The property is well kept. Breakfast was delicious

This is my go to place every time I’m in Baltimore. It has never let me down.

Well, there were a few issues: the screen on bedroom window was torn and hanging from the frame as it a break-in had been attempted; the refrigerator handle was missing; the toilet seat would not stay in an upright position, so I was forced to hold it up the entire time while standing in front of the toilet (arrrgghhh); the TV controller worked the first night, but didn't the next morning. Otherwise, the room was nice.

The breakfast was very good. Check in & oug was fast. Staff was courteous.

One night stay. No issues

Convenient, I have been there several time and you're now charging for parking, never had thst before

Our stay was wonderful we will come again everyone was very happy and friendly. Our suite was very clean. Thank you so much

Needs painting in a lot of areas and more cleanliness in public areas

Could use some updating with chipping paint and other cosmetic features such as worn rugs and overall cleanings especially in public areas of the hotel

Unhelpful staff

This is a very clean property. Casino/mall/movies all in a 10 minute walking distance

The stay very nice. Last night the fan in fridge made noise had to unplug. Mattress a little hard

Had such a great stay at this place! I came in town for my birthday and although it’s my hometown, sybell and her manager made the experience so special. Can’t wait to come see my girls again! Will be booking here everytime I come now!

Staff very friendly and accommodating

I was attending a girls weekend and it certainly was an excellent location and safe! I do suggest pool being maintain multiple times per day for leaves and bugs.

The staff and grounds were great ready checking in no issues ..

great service

It was near Arundel Mill Mall and various restaurants. It was quiet and well maintained.

Great staff. Very welcoming

Always nice to stay during trips.

I like the place it just needs an upgrade in carpeting, bed and furniture. I paid for a one bedroom suite and expected it to look like a suite. Breakfast was clean and nice, very well put together. Staff was friendly. Wifi a disaster. I work remotely so not having proper access to wifi was a bit stressful.

I enjoy the peace and the people who cook the breakfast know how cook so I be backing

I didnt like the fact that what i needed was not available!!! Which was a shower chair due to a disability!!!!

Near restaurant

Nice stay

Food was not hot. Front desk lady could not understand English.

Well checked in was good and funny at the front desk but when it was time to clean up for the night we had no hot water and in the morning we had to run the water for a half hour before the water started getting hot but the stay was good

We had an amazing experience. Tbe receptionist were super friendly. Our room was super cozy. We love the continental breakfast & the "laundry" amenity.

We stayed for 3 days, no one came to clean the room, take out the trash or change the towels. Bad experience, I complained and they did nothing.

Reception agent was very courteous and helpful.

Breakfast was chaos. Not enough help to refill all the items and people taking box lids of food up to their rooms. It was a very disappointing experience. Choices were good if you could get any of it.

Clean and good breakfast.

Good

Location was great.

The pillowcases had makeup/dirt on them.

This property, room was fantastic, not expensive and reasonably price. There was a full kitchen, comfortable bed, couch that pulls out, large desk space and bathroom has a door between the bath/toilet area and the sink with counter and mirror.Room was larger than most. Very clean. All people at the desk were very friendly and helpful.Plan to stay there again.

I loved it

I enjoyed the comfort and the convenience of a lot of shops and eatery places in the area.

We enjoy this property. We have stayed here several times. Staff is friendly and the rooms are spacious. We had an issue with our toilet and the staff was quick to call maintenance and when he couldn’t fix it move us to right across the hall beside our friends so we could still stay close to them

Dirty mattress and curtain in the bedroom. TV in the living room have black spots making it hat to see the picture. Front desk was notify at check out and no discount for the room was offered. Pros: breakfast and parking

Conveniently close Uber ride from Airport and to Amtrak station. For a short overnight stay, worked out great! Room was very clean, quiet and enjoyed the complimentary breakfast.

It was a convenient location.

We had an amazing overnight ! Breakfast was good, it was easy to relax and rest for a weekend getaway. This was honestly an amazing experience. 10/10, I would definitely recommend this hotel!

Staff was very helpful. Hotel was in a very convenient location

There was no bottled water in the room and when I went to the front desk having just checked in to inquire, I was told I could buy some. I had checked in after my flight home was cancelled along with 35 others so naturally I wasn't thrilled. The hotel was lovely but after 10 hours of travel all I wanted was to relax. No Water and the TV in the bedroom didn't work at all - no power. I was told that they were having satellite issues, but apparently it only impacted the one TV berceuse the living room one worked just fine.

Very quiet space/close to everything/spacious suite

I stay every time I visit family in MD. I love the location and the staff is friendly enough. This last stay my TV was out do to cable/internet company but was working later in the day. The beds are horrible hard and small the Queen look like a double. The hotel is decent but I probably won’t stay there next visit. I would like experience a more comfortable bed and breakfast. Overall stay was ok. Would recommend because of location.

Compare to the other properties it looks like this one needs to UPGRADE

Too many MAJOR daily interruptions. My water was cut off twice during my 6 day stay. Once from 9-5 and the 2nd time 9-3 another day. Most of my work is done from home with a few customer meetings. I checked out a day early because fire alarm went off around 1pm, that was the last straw for me. The inconvences during the week were just too much to put up with for one more day. I was very disappointed with my stay.

My stay was very nice. I really enjoyed the in room fire pit/fire place. It took the chill of the air.

Great price and cleanliness.

😃

Had constant loud yelling and kids running around at midnight. Could not sleep. Had dogs barking 2 doors down and switched rooms. Still had to listen to the outside playground with guys throwing a football until 12pm. Never staying there again. The hostess was unconcerned also.

This hotel was ok - everything was clean and the staff was friendly and helpful. However, the whole place just seemed tired and showed signs of neglect. One of the bath towels in our room had a big hole in it, and the comforter was a cheap polyester that had us both waking up in a pool of sweat each night. The fridge in our room didn't get cold, and despite maintenance coming to check on it, it never got fixed. To be fair, they did offer to switch us to another room, which we declined since we had already unpacked all our stuff. The pool had a film on it that made it look really uninviting, which was disappointing since we had been looking forward to using it. The bed was clearly old and way too hard - I woke up stiff and sore every morning. None of this was enough to ruin our trip, but I've stayed in other Residence Inns before and had much better experiences, so I was pretty disappointed in this one.

Stayed here about 6 years ago and the complete upkeep was must better. Staff ... They're trying but training and new. The signature patio area provides for great ambiance in the evenings, however the mildewed, chipping paint on the fascia and gutters take away from the beautiful set.(Spend 60.00 dollars on paint and give the engineer a pressure washer and 4 hrs.) Picture is attached. Fire the Landscaper for killing the grass outside by spraying weed killer on it).