Quality Inn & Suites Houston Northwest - Cypress

Breakfast was bear there was only waffles and cereal. The coffee look like muddy water. we had roaches in our room when we walked in, and it looked like a blood stain in our carpet. for the price we paid we do not recommend.

Nice location When the elevator broke

wasn't enough breakfast for customers than cockroaches in the room

Walking distance to dining and right next to the freeway. Shopping center three minutes away.

It was false advertisement in every aspect. The pictures don’t equate to the visual.

The location . The holes in the walls, crack painting , the bugs I seen and recorded, I didn’t get the smoking room I booked for months in advance . I was told several different stories about how rooms go fast but ,a paid room shouldn’t have been took if it’s already being paid for . The staff played the pointing game nobody wanted to take accountability. The old furniture looks nasty needs to be updated. They had a 75$ deposit that wasn’t told to us until we got there ,which we also were told everything was taking care of with no issues or extra charges . I came with a group everybody didn’t pay a deposit only certain ones as if we were any different from anyone else . Horrible hotel and needs better communication .

Its an open hotel, the room doors step you out in to the parking lot. The first night of our arrival I had to move rooms. The people staying next to us were smoking heavily with a strong smell of mariguana. If you’re traveling with kids I do not recommend this hotel. We used the pool and it’s not in a good condition. One of our kids had a terrible rash after using the pool.

The room I originally booked was not available even though I booked about 45 minutes prior to my arrival. The room I was given was filthy the sheets and pillows were dirty and smelled very strong on marijauna. I requested another room and was given a perfectly cleaned fresh welcoming room. Wish they had given me the second room the first time so I could give a better review.

Dirty & stained carpet; holes in bedding sheets; painted over tub stains, and front desk downgraded my room but did not reduce the price

It is clean and in a good location. I requested two queens in one of the rooms and got two rooms with King beds. We made it work though.

The hotel needs to be updated. We had stains on our sheets, pillows and towels. The hotel states it is non-smoking but out room on the second floor definitely smelled of smoke. Did not have a blanket on the bed just a decorative cover.

Close to freeway

The continental breakfast was lean at best and the rooms are clean but old and need updating.

Location and they had smoking rooms available. Check in at 6:04pm and was told I had to leave a $75.00 deposit using a credit card or $100.00 if paying in cash. I didn’t see that on the Booking.Com site I was given a room that had not been cleaned. Retuned to front desk, and the girl went to the room to make certain I was telling the truth. The next room I was given had a heater that didn’t work. FYI: outside temp was 38*. She provided two electric heaters and two thin blankets. Within 30 minutes the electric breaker had trip due to overload. I had to go into the electrical room and reset the breaker, while the owner informed me via phone where I could locate the breaker. I asked for late checkout and they reluctantly agreed to 1:00pm check out. At 11:00am the next day, I got a call informing me if I didn’t check out I was going to be charged an additional day. After I informed this rude girl of the inconveniences. She said I could check out at noon and I informed her I was given a verbal agreement of 1:00pm. Overall the worst hotel experience I ever had. Rude, indifferent, disinterested and of course disappointing.

Roaches under the covers and crawling on the walls

Good

Their weren't any wash clothes, and of the 3 towels that were there, one had a huge hole in it.

It was a nightmare. There were roaches, suspicious stains on everything (mattress, carpet), the tub was dirty, the mini refrigerator had a yellow liquid on the bottom interior of it. The place literally had me itching for the 15-20 minutes we were in it. We checked out after speaking with both Expedia and facility staff. We were told we could check out and get a refund in 24-48 hrs. I have yet to receive our refund.

Breakfast wasn't that bad but it need a little more items..like eggs sausage are bacon just one two protein.,,love the waffle.. The pool need a little cleaning,,

The first room we got had a broken fridge and no microwave so we had to get a second room. It was fine after that

Walking inside the property i ghasped to how not neat and how poor the service was at the door. The women could barely speak english and was extremely disrespectful and making everything so much more difficult. This question is hard because I genuinely can’t think of a thing I can like this property was digusting and the service was even worse overall never coming back. I payed for a room and was never payed money back or even got a room.

There were many cockroaches all over the room and humidity on the closet looked like mold

Good

Room was disgusting and i never received my deposit back.

Convenient for the location i was in clerk was nuce as i checked in and out. I feel the bathroom could be uodated and more or bigger pillows.

Yes

The first room was not cleaned and appeared as if the last person never checked out! I returned to the front desk to explain the condition of the room she then ask if I enter the room, I replied no as I could see from the window that it wasn’t cleaned and looked occupied. So.. she offered me another room. Upon entering the room I turn on the lights and there were roaches on the nightstand on the bed I was mortified and disgusted!!! I ask for a full refund which she declined!! I gave back the hotel key and I left!! I feel this hotel should taken off your site as a desired place to lodge.

Location Needs updating

It was ugly and alot of unsafe and check in was bad

Room dirty with bugs

Muy bueno

Check in was smooth lady was nice. The room was terrible. Multiple stains on the carpet and couch. Hole in the bathroom door. Walking in it had a moldy smell. They did clean but the room was just old. I didn't want to walk with bare feet. I was suppose to stay 2 nights but I decided 1. They charged my card the full amount and they have to refund my money in 3 days... most hotels don't charge until you check out. I would not stay here again.

some

Do not recommend

Everything was clean and pool was awesome and comfortable. The owner Peter was very helpful and kind. No dislikes at all.

Liked the room, clean, quite, easy access to food and stores

Enjoyed my stay

We did not try the breakfast but the room was clean and spacious. Only complaint was checkin could have been more accommodating. I reserved online and even called to inquire prior to completing reservations, however was never advised that when I got there I’d have to pay an additional fee. I feel this is something that should be explained when you call for specifics. Other than that the stay was good.

The price The morning staff and no late check out

Property has bed bugs

There were two different women that I saw go in the room next door but 95% of my two day stay, one or both of them sat outside in front of their room and smoked, talked, and/or talked on their phone on speaker phone. To say they were trashy looking would be a compliment. This went on until about 0400 both mornings that I was there. I did see two males at two different times standing outside and talking to them for several hours both nights. They were well aware that I was staying in the room next to them but had no consideration for me being there. I worked 12 hour days both days and needed to get sleep but they still stayed outside the room the entire time. The room was clean but several things were broken and the tile floor was sticky. I will not stay at a Quality Inn again and will definitely never recommend it.

This hotel needs to be inspected by the health department. The rooms are unsanitary with a roach infestation. The Oder of the room is beyond repair. My husband and I asked for a refund due to the smell and roaches. We were able to locate another hotel 5miles away from this location. I wouldn’t recommend this place to anyone. The people roaming outside the building, it felt very unsafe.

Very spacious clean room nice and quite until the train rolls thru about 630am 😆

Hotel was clean. The bed was comfortable and the room was OK. A train runs right by the hotel and is very loud if it was just once a day I wouldn’t complain, but the train is frequent since it’s near the port. I was very upset that I was charged a deposit upon check-in. I use choice hotels all the time and there is no reason for deposit in this hotel. I was also not made aware of it before I booked it.

Great place

Great place to stay

No

Nothing!! The management was terrible the property was dirty the pool was dirty my 1 year old daughter picked up a beer bottle cap from under the bed and almost put it in her mouth the room was also filthy and the smoke detector was not hung up and that is a fire hazard and a violation I wish I could put all the pictures I took of my stay because I have more and I will be calling the better business burrow because this was unacceptable I feel as if I wasted my money

The room was very clean and well kept. The Ice machine on the outside was out of order.

We reserved a non smoking room the room they gave us reacked of cigarette smoke. The sheets appeared to not be fresh there was hair on sheets and pillow cases , the comforter was stained, the restroom smelled unclean.

Bed was old you could feel the metal spring

I had to bang on the door to check-in, I rang the doorbell several times. I could see the worker on her phone in the lobby. The toilet leaked and the hair dryer did not work. The bed spread had cigarette burns all over, we were in a non smoking room. The pictures did not match the room.

Bed is only springs no mattress. Dead roach appears the next morning.

this place had hidden charges not associated with the website and overall staff was horrible 100 dollar unlisted charge with 75 dollar charge on your card plus the room and the charge me for it even though I canceled in person after be notified at the front desk by a horrible staff and unclean lobby wound give 0 stars if i could please avoid at all cost they are scamming you out of your money

No don't change a thing

There were a lot of rust stains in the bathtub, around the circular disc just under the faucet. I used a hand towel twice, then discovered what looked like someone had blown their nose in it. The sheets were clean, the bed was quite comfortable, and the floor and carpet were clean.

The beds were comfortable Cons: the first room we were assigned reeked of weed. So badly we had to ask for another room immediately (my wife is pregnant and couldn't handle it). The new room had stains on the carpet, stains on the duvet covers, the bath tub was stained and grungy, the tv was barely viewable it was so fuzzy, no ice machines worked because, per the office, people used them too much, the outlets were so worn out our electronics couldn't stay plugged in, the toilet had to be flushed multiple times to flush...you get what you pay for. We will spring for better next time. We left a day early to avoid staying another night.

.

Nothing

We did not stay here. The entire property has a shady feel. We did not feel safe enough to stay.

Bed was uncomfortable, nats were all over, baby roaches were in the bathroom.

From used towels on the wall to sketchy people smoking weed outside my room this was an overall bad experience. I'd love to get a refund but I havent even gotten my 75$ deposit back.

The room I was staying in had a leak and mold that I complained about on more then one occasion and no one came to fix it or transfer me into another room

The property is good overall, but I dont know if it has several long term people that stay there.. a couple of times people were sitting outside their rooms in camping chairs or just sitting outside their rooms

Quiet and easy access to area

nice experience

I will be back, clean, and nice

Room had a very bad smell. There were sketchy people outside the rooms hanging out. Did not feel safe or comfortable at all. I cancelled my reservation and went next door.

The staff is amazing and they keep rooms very clean.

Rooms not very clean.

Did not see anything about the $75 card/$100 cash deposit during booking but I did Read reviews so saw that and glad I prepped ahead of time for that. Aside from the deposit and the train it was a very pleasant stay. If you are a cold natured person, they don’t have “blankets” it’s the flat sheet and a very very thin throw so bring some extra covers if you like to be bundled up. The pillows are little square sheets fluffed up. It was fluffy and okay for me but if you need the standard pillow just a heads up.

Good times

It was pretty good overall, the staff was nice and housekeeping came to clean daily and it's was a good stay

Motel not a hotel. Old and the breakfast was very limited.

The hotel was more like a motel.I didnt like the access to the outside which wasn't shown on the site. The rooms are outdated. The bath tub was rusted out. The mattress cover had a huge yellow stain on it. I was supposed to stay for 5 nights but i checked out in 3, I couldn't take it anymore. Neither ice machines worked. And the fridge in the room wasnt cold.

Great place to stay, several nice places to eat near by

Room has a bad smell

Horrible, loud, unsafe area!!!!

Super clean room and it was cleaned and refreshed daily

Their is a train that come by daily all times of the day in front of the hotel.

Overall a great experience.

The train is loud every day.

Booked last minute for a basketball tournament. Good price and clean room. Only complaint was the free breakfast. Black coffee, waffles and cereal were the options. No juice or butter or creamer or any pastry/toast/bagel or anything. Two containers of yogurt in the fridge. Just not much to choose from.

While everything was in decent condition, all furnishings and finishes were of low quality. Bedsheets, blankets, some of the pillows were just folded up blankets in a pillowcase. The couch was small and uncomfortable, the TV could not be viewed easily from the sitting area. Breakfast was non-existent, a wafflemaker and coffee and dry cereals is about the extent of it. If it's available, then you can get by for a night, but not comfortable for longer stays for sure.

Cozy & quiet. Convenient area, nice staff.

They stop serving breakfast at 9amm

Pretty sure there was a poop smear on the wall in the bathroom. The toilet was incredibly wobbly. There were stains on the towels. And there is a train track like right next to the place, so it can get loud.

The front desk staff is very friendly and accommodating. I have been here for over a month and a half off and on. Its very close to my job and there are lots of things to eat in the same area. This is a different property from my normal, but for the price and the convenience I give it a 10 out of 10.

Sadly had to deal with roaches at the hotel and it was normalized as they should be there. Would not recommend. Breakfast is also basically bagels and cofffee.

Everthing is quick and simple

Breakfast was VERY limited.

What I like was the price and the Staff. What I didn't like was the breakfast options and the train. Other than that will I stay again if need be yes because of the staff and price.

to her the keys and I took the receipt. I left the premise.

The overall stay went well. Staff were polite and respectful , however I do feel as though it should be noted that $75 deposits are required at the time of arrival. This isn’t noted anywhere until you arrive and well policy is policy.

I liked how quiet it was and how safe it looked

Customer service was not good at all in the afternoon, i was willing to stay longer and the response from the receptionist was that i couldnt because i had to pay ANOTHER deposit, when the only thing she needed to do was to renew my stay for more days

Terrible

We had a few small plumbing issues, but nothing more than that. We did arrive just about 1 week after Beryl. But cleanliness needs help inside the rooms. Slamming doors by guests is an issue.

The pool was green.. no vending machines..no blankets… not enough towels… could hear people walking around upstairs of our room

good

I never stayed at the property, power to the house was connected before we could check in.

Overall, I was pleased with the room and the cleanliness. Staff was great and helpful. I was, however, disappointed with the television in the room. The TV is obviously older, which is fine, but there was a white line that went entirely through the the viewing screen vertically and the reception was not good on a lot of the channels. The other issue with the TV was the channel line up. There was not really anything good to watch. Did not even have Netflix or any movie channels.

The property is close to restaurants and 290. The room, although spacious, had a big hole in the wall, damp carpeting, and cigarette burned out holes in the comforters.

Deceived by the pictures.. won’t come back. Breakfast options are horrible compared to similar properties

The room smelled so bad, flying bugs didn’t let me and my family sleep, we had to cancel reservations next day early morning, yeti was charged for the night plus cancellation fees. I showed the front disk a picture of the flying bugs on my bed. Never again

I wish there was no additional deposit. No matter how the booking was booked i should not have to pay. If there are other fees for the hotel it should say so upfront before submission of payment.

quiet

Nice

The hotel was horrible it was dirty and the bathroom was rusted. The location is great near many accessible restaurants but the hotel was horrible down to the smell

Roach Motel

Highly recommended.

Breakfast could have been a bit better but for the money I’m not complaining still was a great hotel to stay at

Room was immaculate

Well kept

clean and convenient!

There was only one channel working on the TV and the train was loud.

Room and carpet is dirty and stinks

Bed linen and towels were not clean.

Easy Approach and being in good vicinity.

Amanda was a big help like always

Unfortunately the breakfast options are VERY limiyed. But overall, i enjoyed my stay.

If need a night to crash and reasonable price this is a place but not BF, should have some protein in it, just boiled eggs still better than nothing. Overall the place is livable to crash for one night

The CC deposit for possible room damage is bad policy since can be subject to fraud if the hotel forgets to cancel the charge - This set-up is not typical at other similar hotels and makes me uncomfortable

The hotel is near a freeway and a very large farm to market road and I expected a lot of noise, but it must be well insulated because I didn’t hear a thing. The rooms are large and nicely apportioned. Everything worked in the room. I appreciated how courteous the staff was. It is a slighter older hotel than the others nearby, but it is well kept. There are a few rust stains here and there but no major marks are gouges in walls. If I need to stay in the area again, I’ll definitely stay here, especially since it is so much less expensive.

One of my favorite hotels :) it’s so comfy

Hotel is relatively clean, and comfortable considering how cheap it is. We stayed for one night while driving through Texas. It was perfectly comfortable for one night. Only problem was the hotel’s proximity to the train tracks.

The hotel was not that good the breakfast was poor. Over the process was good

Very friendly staff

Budget friendly, non-smoking room included microwave and mini-fridge, clean, comfortable bed, AC and Wi-Fi worked!

The best hotel I’ve ever had

It was great!

Highly recommend

Heating/AC unit not working. Space heater and blankets ! Cannot recommend

Every thing was fine

Location and easy booking/check in, clean/comfortable rooms and nice staff.

Clean room and bathroom. Very fast check in by nice,friendly front desk. Conveniently located.

Always friendly and helpful

Great place to stay

Front desk is the best

There nothing wrong with the inn it's was a great stay

Girl that checked us in was great and helpful, guy at front desk the following days and for check out was rude and not friendly at all, other than that, property was average and housekeeping excellent