Regency Inn and Suites

Was a good time maybe...

Was a good time maybe not a long time but a good time

Superb

Leaving. Horrible management. They refused my stay due to my service animal. Everything. Horrible management. Ableist behavior. UNLAWFUL discrimination against people with disabilities and a protected class of people. Refused accommodation due to service animal and illegally asked for documentation.

Leaving. Horrible management. They refused my stay due to my service animal. Everything. Horrible management. Ableist behavior. UNLAWFUL discrimination against people with disabilities and a protected class of people. Refused accommodation due to service animal and illegally asked for documentation.

Very close to store and restaurants The rooms are very dirty. Bed and sheets dirty, with stains and burn holes in them. Wild list of rules on the check in counter.

Very close to store and restaurants The rooms are very dirty. Bed and sheets dirty, with stains and burn holes in them. Wild list of rules on the check in counter.

An employee came banging on the door at 5 am demanding that I pay to fix his mistake. He claimed he only charged me 15$ for the room. As I was half asleep, I handed him my card to take care of it. He came back saying he charged me for 2 days instead of the one. Then I realized he had the wrong room. They refunded it, but it was insanity for that to happen

Very good

Exceptional

Very poor

The property was very clean, staff was very helpful at check in which i appreciated after a hard day of travel. the only issue that we had was that online it showed to be a smoke free hotel, and once we arrived at the room it was in fact a smoking room. it did not smell of smoke but there were ash trays on the bedside tables and a few small burn marks on the side of the jetted bathtub. over all it was a pleasant experience the presence of smoking in the room just caught us a bit off guard. i will state that usually I try to book hotels that do not allow any smoking as I have asthma and it can sometimes be triggered by the smell of smoke, but there was none. leading me to believe that the staff does an incredible job cleaning and airing out the rooms.

Friendly

Exceptional

Very good

Superb

Bad

Exceptional

the room was nice the front desk worker charged me for a whole other room I did not purchase

Exceptional

the room was pretty good size and had a range of lounge/work areas within the room. these weird little stringy bugs were in and on my bed. Didn't know that anything could scare me as much as roaches but yep sure enough i didn't sleep after that. The towels were similar to paper towels. No coffee or coffee maker in the room.. thought that was a pretty solid standard across lodging. Also extremely over priced I mean this was in no way shape or form carrying the value of $100. Everything was very old and outdated and that is not even a big deal but if you charge a hundred for that room just to get a kitchenette feature at least throw in some coffee or utencils for people to use with it.

the room was pretty good size and had a range of lounge/work areas within the room. these weird little stringy bugs were in and on my bed. Didn't know that anything could scare me as much as roaches but yep sure enough i didn't sleep after that. The towels were similar to paper towels. No coffee or coffee maker in the room.. thought that was a pretty solid standard across lodging. Also extremely over priced I mean this was in no way shape or form carrying the value of $100. Everything was very old and outdated and that is not even a big deal but if you charge a hundred for that room just to get a kitchenette feature at least throw in some coffee or utencils for people to use with it.

Great Clean

Great Clean

Great stay

enjoyed it. loved the layout and how big the rooms are

The room has roaches

The staff was friendly and it was easy to get to my room. AC worked well and different pillow options was nice. The bathroom definitely needed updating. Dirty shower head, I assume calcium build up. There were bugs in the bathroom; found three at separate times during my three night stay. I assume there must be a crack they’re getting in from because the living/bed room was perfectly fine.

Pretty good

I paid for the room through booking.Com and when I arrived, it took a while before the desk person cleared it and gave me a room key stating it's pending after the money was drawn from my account. He had me calling booking.com whose customer service was horrible after I had been driving 5 hours and tired already.

Horrible

Location Nothing

No breakfast smelly room comforter had cigarette burnt holes in them when we wouldn't recommend this hotel to no one No breakfast smelly room comforter had cigarette burnt holes in them when we wouldn't recommend this hotel to no one

I have stayed here many times. The manager is super nice. Price is decent. Rooms are clean and most importantly the doors lock securely.

The manager of the property was awful

Convenient

Convenient to our son’s apt. Hair dryer didn’t work. Room smelled like smoke. Lights in the bathroom didn’t work unless you turned on the lights for the whole room.

Convenience N/A

👍

Very filthy

The smoke smell

Very nice place, great location.

The ac didn't work and the guy wouldn't move us rooms

Exceptional

This guest did not leave comments about this hotel.

The staff was VERY helpful and polite. Room was nice with a very large kitchen. Walk in shower. Few amenities as this is an extended stay hotel. No Kleenex, but had soap, shampoo and lotion. Generous with towels, but they weren’t big fluffy ones. Located in a safe area.

It’s nice that the room has a partial vinyl floor not just carpet. It’s helpful that we were given a first floor room for my disabled child. There are no room coffee makers. The deadbolt had been smashed off the door and the door was dented from whatever force knocked off the deadbolt—made us feel unsafe.

It was greatb

Room smells like mold sheets had burn holes toilet flushes weak some furniture was broken

It was an evacuation stay.. bed was a lil uncomfortable but in all it was a good hotel

It was big and had a refrigerator, sink and small stove

Very poor maid service I was staying there for 3 nights decided to checkout early due to room not getting cleaned for first two nights and upon arrival fridge had mold in it.

I dont anything about the property because they wouldn't allow us to check in. Their reason was i hadn't paid the full amount. I used a reward night thru hotel.com and the remaining balance was 9 dollars and change which i paid. The phone number they have listed DOES NOT WORK! My friend was arriving before me and had to had his phone to the attendant. When i spoke to the attendant and gave him the confirmation number and the name the room was under along with my name who paid for it thru the app he refused to talk to me. My friend was told to leave the property.

Awesome rooms

The worst hotel Ive ever stayed in . Rock hard matress and pillows. The tv had no sound. You do not want to stay here.

Received smoking room instead of non-smoking. Sheets were bad, stained and burned from cigarettes'. Did not do housekeeping on two night stay. Would not stay there again.

Bruh this hotel is trashy! I ain’t have NO MF CLEAN sheets! It had atleast 10 yellow stains from who knows what. The restroom is probably worse than the bed. Hairs everywhere....The towels were dirty, smelled like cigarettes. It really was a waste of $84 !!!!!!! This place was worth max $50 not no damn $84 dollars for a night... never again!

It was a good plz to stay but when pelpoe make noice it can thru the walls and wake you up at the middle of the night....

No double King beds available and room smelled of mold and mildew

Clean rooms; very slow wifi; inconsiderate service people

Nice kitchenette and living area in the room. Appeared very clean and updated decor. Breakfast is very minimal. Pillows are hard. Staff was friendly and prompt to help.

Loved this place! The management was very pleasant and accommodating. We were pulling a covered trailer and they had the perfect place for us to park. The manger checked on us to be sure we were pleased with our room. The room was very nicely decorated and comfortable. The bed was comfortable and it had a great little refrigerator. The bathroom was nicely done with an awesome walk in shower and a great shower head. We realized we needed to stay another night and had no problems adding an extra night on. Highly recommend this hotel!

My family and i was very disappointed with this property, there was no where for kids to sit and play. I called expedia the same day about leaving the hotel and i spoke to someone that stated to me, we would get a call the following morning of 8/31/19 and noone ever called. My family and i was bite by bed bugs. My husband was bitten the most and had to go to the doctor, get a shot and 3 bottles of medicine. Myself and my grandson also has bites on us. This is unacceptable and our experience will never be to returnback there ever. To reach us please call Melvin Weaver at 214-549-1063

Good service ....Not good selection on breakfast ......need more fruits

Thank goodness every body was great and the place was nice.

The place was nice and clean in a quiet environment.The staff were friendly and welcoming

The room was beautiful, clean and comfy. The check in and check out could have been way better. There was no warmth or welcoming feeling i get at other hotels. Very impersonal. I was also charged an additional charge to use my debit card. Didnt care for that. Overall, very nice rooms but horrible customer service. I'll probably be staying else where next time because of this.

Customer service very bad , no billows , no bed cover , breakfast is only serial and bankack , not recommended to any one

Great for price.Clean and comfortable.Only negatives were desk chair was hard and uncomfortable and they charged me 6.00 more than my hotels.com price qoute

The only bad thing is that there is not really a comforter. Just a thin sheet and it was cold when we went so I was shivering the whole night even with the air conditioning on a reasonable temperature. The blanket also had burn holes in it even though we were in a non-smoking room.

There is nothing nice I can say about this place. They lie to you.

Clean and comfortable, courteous staff.

It was a very clean hotel. A lot of space , nice arrangement

PROS: 1) Initial meeting with Staff was friendly. 2) Parking lot extremely well lit. 3) Very Quiet 4) Room very spacious 5) The cleaning everyday was nice 6) Elevator 7) convenient to everything 8) Free Wi-Fi 9) Cable TV with every channel you should need 10) Very clean "CONS": 1) Realized I paid way MORE online than I could have paid at the front desk. 2) Laundry is available, but only 1 Washer and 1 Dryer 3) Nowhere to hang clothes 4) Only 2 "little" drawers if needed 5) Weird lighting system that requires the main room light to be on and a main cutoff switch that keeps the bathroom lights from turning on 6) bathroom floor gets a little slippery (with shoes on / rubber) which I assume is from the AC inside and the heat outside. 7) Wi-Fi spotty sometimes Hope this helps!

Make sure you ask for directions

Beautiful clean hotel. Friendly staff. Great area!

It was a pleasant place to stay for the value of the room. Well stocked with more amenities than I expected, and a grand lobby with a large breakfast nook, plus overall quite clean (aside from a few dead bugs and cigarette butts on the second floor walkway).

The hotel was newer and clean. The desk folks were friendly and took care of minor key issue. The property was well maintained and was close to stores and restaurants. The breakfast was very limited and the bed could have been a little more comfortable. Overall it was a good value for price

Clean, friendly & welcoming management.

My room was really nice. It was a decent stay for the price. Location was great. No issues with parking.

Wife and I paid for a non-smoking spa room after checking in we discovered the room smelled like cigars, we requested a different room they moved us to a normal room not a spa room but were still charged for the spa room after contacting Expedia the hotel still didn't want to refund me the difference Expedia finally ended up refunding me out of there own pocket. The blanket/comforter is barely thicker than the sheets I would not recommend this hotel at all! FYI the hotels argument was we chose to change rooms and that its not there fault someone smoked in the room!!

At 4 am someone knocked on my door then was able to push the door open , i did have the safety latch on so they were not able to get in my room .

It worked

Breakfast was self serve croissants and they had a new waffle maker or some cereal. Only coffee, water and orange juice to drink. Great location to pick up the NW Houston Park and Ride.

I had a great stay at this hotel. The room was brand new and appears to have been remodeled. Plenty of room and clean. TV was awesome and they actually had all the movie channels.

amazing as usual an most important "very quiet"