Springhill Suites by Marriott Houston Dwntn/Convention Cntr

The customer service was exceptional NA

Cleanliness

Stayed here for a concert at The House of Blues. It was about a 10 minute walk which was great so we didn’t have to uber. I loved that the room was very clean and spacious. The woman at the front desk was so sweet and helpful during our stay. Breakfast was great also. No complaints.

Good

Everything was great!

Excellent property. Great location. Staff was amazing. Extremely clean. Breakfast was very questionable.

Location was perfect and breakfast was pretty good!

My family loved our stay here. we felt so at home.

The people at the hotel was the most positive part of my experience. We had to switch rooms many times which was annoying but Jenny and Byran were amazing with us. The challenges we encountered with the different rooms.

Rooms were clean and we were able to set the air conditioning down low to suit us. Staff were friendly. Close to some of the towns amenities and a bus ride away from others.

Staff,location. A bit old, overall tired looking.Breakfast selection could have been better, and plastic use could be reduced at least to half!

Nice clean No complaints

Exceptional

They charged me for parking when I never used their parking lot.

Nice clean No complaints

The staff was really friendly and attentive. They charged me for parking when I never used their parking lot.

Location Small issue with the flushing system for the toilet

Location N/A

N/A

The room was clean and tidy. The check-in process was quick. The only confusing thing is that there are 3 hotels in one building and it was difficult finding the correct hotel. Overall, I would recommend staying here.

Waze had difficulty with location from address, street level marking are challenging. you can enter through any of the entrances and move through various Marriott hotel lobbies to reach this one.

Passable

The elevator keeps getting stuck and won’t go up or down

It was close to our event. It was modern, cozy but pool should have been on a higher level.

It was close to our event. It was modern, cozy but pool should have been on a higher level.

Very nice and clean. Love that it was walking distance from our venue.

Good breakfast, simple but fresh and high quality The list given to us by reception of close restaurants was excellent and very helpful

Very good

I really like that every day they have different kinds of breakfast food not the same ones.

Taylor was very friendly and helpful.

very convenient location and comfortable stay.

Good location, clean facility, excellent breakfast.

AC was not working in the first room, but they happily moved us to the next AC worked well however parking with valet needs work

The mattresses were very filthy and gross. My son didn’t even want to sleep on it.

Hotel was very clean and staff very friendly and helpful. Only warning is valet may take a while checking in and leaving. For us upon check out it was about an hour wait to get our vehicle.

It wasn’t great, but not terrible.

Location is amazing, room was clean and well kept,

Overall it was a good stay. Breakfast was good. Conditions of the property were okay but not great. Staff was friendly and attentive.

Great staff, clean rooms. Decent breakfast. Pool was nice but chilly (understandable, we stayed in March). EXCELLENT location.

Our room was clean and the breakfast was great. Fully enjoyed the hotel.

Clean, quiet room. Nice offerings and variety at the breakfast buffet. Good location. Couldn’t justify their parking cost, but several garages nearby had in&out multi-day parking at a much better rate. We reserved one on SpotHero.

Helpful staff

The building is old. The pool is nice though.

Clean room

The room was fine, very clean, the only thing that's inconvenient is the elevator which makes a terrible noise and doesn't let you sleep peacefully, obviously if your room is close to it. The valet parking service takes too long to deliver your car and that's not good either.

Great place to stay especially in the downtown Houston area!

The hotel description does not clearly state that parking is valet-only. It lists: Parking Height restrictions apply for onsite parking Secured, covered valet parking on site. At check-in, I was told by one staff member that valet parking would be $35 plus tax. At checkout, a different employee said it was $55 plus tax. When I explained what I had been told at check-in, the response was simply, “Sorry, but it will be $55 plus tax.” No attempt to honor the original price or resolve the inconsistency. To make matters worse, they lost my car keys. I had to wait 35 minutes before they finally allowed me to look myself to see if my keys were in their storage area. The room itself was just okay, but it was right next to the elevator, and I could hear the elevator shaft going up and down all night, which made it very difficult to sleep. Would I stay here again? Absolutely not. For the price and the level of service, this experience was not worth it.

Everything excellent! From helpful staff to accommodation

Breakfast variety and quality average/above average (also wonderful staff) Location excellent Room was spacious and clean

We made use of the breakfast every morning. It was kept very clean and orderly. The room was very clean and comfortable.

The breakfast was hot and fresh, with a wide variety of options to chose from. The room was clean, and had everything you needed. Staff was professional and accommodating.

The staff were so welcoming and fixed concerns almost immediately. Our shower had no pressure we told them and had a new one before we were back from our days adventures. They listened attentively and were super amazing. The rooms were clean and comfortable and spacious

Fantastic hotel! Impeccably clean, with friendly and attentive staff throughout. The breakfast offered an excellent variety of delicious options. We truly enjoyed our stay and would highly recommend it!

I like how the property was adjacent to the other two hotels. The amenities I requested were there as well

First room had candy paper coffe cup bags of trash and dirty wash clothes. Second room was good. And parking is way to expensive

It was very business friendly, with clean rooms and great staff members

Room was nice, elevator is slow (typically). Was disappointed I received a miscellaneous charge for valet (did not drive) and had to call twice to fix it.

Had a girls’ trip in Houston. The hotel was great! The staff was great! Great location! I will definitely stay here again!

We were very disappointed with housekeeping as our room was only cleaned once over our 4 day stay and it seemed only at our request. Otherwise we were pleased with the hotel.

All was good

Yes

This hotel is conveniently located. The staff was super friendly and helpful. Room was simple but clean.

dated and bathroom had cracked toilet and cabinets in disrepair.

Staff was very good ,

I wish the breakfast was better

The hotel seems old and not updated. There were stains on the sofa. Breakfast was horrible

Just need parking

very well located, below average breakfast, bathroom in disrepair with cracked toiled and chipped sink cabinet

Rooms need a little update kinda stuck in 90s but were clean.

Property is very old and needs updates ASAP. Rooms are very large, that helps, but they do need to be remodeled. There are 3 hotelss on the same building and can be very confusing. PARKING ONSITE IS FOR $60 per day, or else, you need to go 3 blocks away. The are is not necesarily unsafe, but it feels unsafe. There are lots of homeless people laying on the florr, lots of tourists driving scooters, there is athe metro that runs a block away, there is a stop roght there. Suggestion, do not rent a car. Use uber or the metro, much cheaper and less hassle. The staff at the hotel were very friendly and helpful. But the cleaning is not good. Floors were dirty, my bed one time was undone on the corners or using the imcorrect sheet size, and the first day even had a huge stain of coffee, or something like that. Had to ask them to bring new sheets, snd though they offered to send somebody to do the bed and I said no, they didnt insist either or offer apologies for the mix up. I was tired and wanted to sleep, we had arrived from the airport late and found my bed being like that. There are restarurants in the area, and is a walkable area, but I suggest only during the day. The one convenient thing is is very close to the convention center, concert hall and Baseball field, AND STARBUCKS is right ln the corner, lifesaver. Breakfast was good, varied and plentiful. I’ll give you that. But the hotel was not pretty. I would not stay here again.

I stayed at the Springhill Suites and I didn’t mind the stay however they put us on the 14th floor right next to the laundry chute and the whole floor smelled like a dead body was up there. That is horrible.

Excelente. Pero debe haber más opciones para estacionamiento.

So nice. Quite, but beautiful downtown spot.

Clean Room, spacious and perfect location

The staff was extremely unprofessional and rude. The hotel does not even provide one bottle of complimentary water. Other than that if you agree to pay they ask you to come get it from the reception, saying no staff to deliver. Embarrassing

Grreat

Great stay!

Great breakfast! Our room had everything we need. The only negative thing that I can say is that the beds are to hard but overall everything was good.

Comfortable even for 5 adults sharing a room. Parking and getting around was a nightmare. The courtyard grill and fryer was broken so we were not able to eat on site for dinner. We rode the streets for an hour looking for some place open to eat. Breakfast was good in the mornings and held us up all day for our excursions. Would definitely stay again! Thanks for a good vacation.

The three hotels being together was confusing

Great customwr service, onlybthing i didnt like was you ha e to find public parking or pay extra for the valet no regular parking dor guest without a fee.

Breakfast was above average, room was good, had to ask for coffee replenishment and trolley out window was disturbing.

Excellent location

The breakgast was delicious, room was clean, bed was comfy, staff was nice and professional.

Very clean

Great area and safe and clean

I like that it is the old Humble Oil Bldg. Great use of an iconic bldg.

Staff was nice and helpful. Room was clean.

It was good. No happy hour or welcome gift . Staff was friendly. They over charged for parking called down and they fixed it right away.

I stayed for 5 days. The hotel is nice. It is very convenient to things downtown. The weight room was useful. Front desk staff was helpful. Just wished the maid would have taken out the trash and cleaned bedding during my stay. I shouldn’t have to ask for clean towels after 3 days.

Great location and price plus the staff was nice.The only issue i had is the shower had no place to place my bar soap or my wifes liquid soap. We literally had to place them on the shower floor while taking a shower. Room 1213. Im not sure if all rooms are this way.

I had a great stay. Service was excellent

2nd stay as good as the first

Great staff. Good location in downtown.

I stayed in a room that the shower any time it was one made a banging noise, the whole time, unless the water was on high. We had to ask for toilet paper because they didn’t restock that in the 4 nights we were there, and they only came in one time for room service to give us clean towels in our room and take out trash. The room itself was so awkwardly layed out, anyone in the bathroom was right across from the people in the 2 beds. I would spend the money to stay somewhere else and not recommend this hotel to anyone planning to stay more than 1 night.

There is no public parking, only valet which is pricey, only option is to park somewhere else and carry your stuff to the hotel, not good. The room we were given was right next to the elevator, it was loud, it was impossible to nap or sleep at all, the mechanism to the room door broke, it was almost midnight, my daughters 8 and 12 years old were tired but we had to wait in the hall for almost half an hour until it got fixed. Not a fun experience at all, I suggest people planning a stay anywhere ask the right questions before booking.

Great place and close to stadium

The hotel was amazing. My son and I went to a concert and enjoyed the quick walk to the Toyota center. He loved the breakfast and pool.

Nice place

They gave me an upgade due to being early no charge, they were soooo nice and clean. The snacks were ridiculously expensive

Very good stay. The hotel was somewhat dated. New couch needed.

The room was clean and the comfortable

My stay was excellent. Highly recommend for the price

The room was very spacious, the beds comfortable, and the bathroom setup was good with shelves to place items. There was no hook on the back of the bathroom door to hang our travel toiletry bag. It was pretty noisy at times, which is understandable with being downtown, but we heard loud cars/motorcycles and larger trucks with their “backing up” sound quite a bit and clearly. Breakfast was amazing! Turkey sausages, cage free scrambled eggs, oatmeal and several toppings, and the best waffles I’ve had from a hotel in a long while! Very soft and fluffy! Chocolate, whole and 2% milk in bottles/cartons. Overall, we were a little skeptical initially, but after our trip, we were satisfied with our experience here. Don’t forget to get Frank’s Pizza delivered and tip well because they are always extremely busy and deliver on bikes! Get the classic pepperoni and/or simply cheese. The “cheese sticks” were also delicious.

Wonderful stay! We did have a hiccup with the valet got rained on but as soon as we walked in the front desk representative brought towels out for us! It was so thoughtful.

Only one ice machine in the entire hotel seemed to be working. We had a little trouble figuring out how to get in.to the hotel Three Marriott properties together with confusing exterior signage made us unsure where to enter.

Staff are very friendly and welcoming

.

I would stay here again to attend a show at the House of Blues

No hot water the first night. Very slow elevators. Internet went down so we waited for about 45 min after getting into Houston around 9:45pm. The fitness center was good and room was well cared for. But there was the smell of Marijuana on our floor

The suite was very big and enough space for 7 people.

No airport shuttle for guests, only 1 elevator working so wait times were ridiculous, we were on 16th floor. The pool is shared with another hotel and literally only 6 lounge chairs by the pool. Plenty of room for more. Staff and cleanliness were great. More care needs to be taken for actual property. A hotel of this size should offer airport shuttle.

TV situated in wrong place. The room images seen on website is not what you get and how it looks. Some of the staff is a bit rude. Bedding for sofa bed was not removed or packed back properly. Room was not cleaned properly. Bathroom parts are updated but cupboards are dated, carpet floors were dirty and needs vacuumed or deeper cleaning. Marriott is misrepresented here.

Rooms are very nice and staff were great. Breakfast was excellent!

Loved this hotel, very clean and inviting, helpful staff 24/7

The Hotel was great and the staff and service were wonderful. The only issue was we had minimal hot water for one of the mornings, most likely a boiler issue, but it was resolved later in the day. I would recommend.

Friendly staff

was such a great spot and the layout of the room was perfect for 4 people!

Absolutely love this hotel. Room was great and it was convenient

Staff was extremely nice and friendly

We stayed two nights. There’s nothing in the description of the hotel saying that they’re going to charge you $60 a night to park a car. It’s only posted on the teeny tiny valet stand that if they’re busy, you will never see because you’re waiting for someone to come get your car out in the street. From floor nine down to one only one floor has a working ice machine and you don’t know until you go to all of them to find ice. We had no hot water the first night lukewarm water the second day. They kept saying they were going to call the elusive engineering team, but nothing ever got fixed. The people that work there most of them were very positive. But the lady, I ended up with this morning on our checkout morning, which was at six because we had to leave early was not helpful at all and could care less what I was telling her about the room after I had already called to the front desk and complained both times we had no water and no ice machines on any of the floors.

Clean and hospitable

The staff at the hotel was very helpful and knowledgeable.

Quiet and comfortable stay for MDW. Location was great and would definitely stay here again.

Excellent

Great

Welcoming staff, large, comfortable and clean rooms and easily accessible to everything.

Everything was good, staff are friendly and helpful. Bed was comfortable. Breakfast was good but there was one thing that we didn’t like, was that there wasn’t any parking for guest staying at the hotel other then vale parking

A little bit confusing with the neighbouring property but overall Good experience, nice breakfast!

.

Exactly what I was looking for. Excellent location, great service, clean and quiet

Comfortable and quiet

The ice maker clearly had not worked in a longggg time, calcified water was dried allllllll over the floor. The elevators get stuck on the 6th floor regularly, which may explain why they don’t bother to clean it. It is disgusting. We have not been this unhappy with a hotel stay in years. If there had been a way to get a refund and go pay twice as much, and have to drive twenty minutes to get downtown, I would have gladly done it. I asked, no refunds, despite ending up with a migraine from the mold in the room due to humidity level. We stayed outside by the valet for hours to avoid going to the room. I will say this, the staff was wonderful, from valet to front desk, to housekeeping. All just as kind as could be, but their hands are tied. It’s up to owners to solve these issues. I have always loved Marriott, this was shockingly disappointing.

It was short stay.. as everything was close. Really liked it

A

Only issue we got charged for valet parking on our bill which we didn’t use but was quickly rectified by the front desk. Would stay here again.

Very uncomfortable experience overall. Rude staff. No hot water. The management was aware of this and they still didn't care to fix.

The cleanliness wasn't as expected for a hotel of this brand

Brennan gave us a room with a view and a complimentary upgrade. The hotel was great with service !! We will definitely come back! Loved our stayv

Clean

Shampoo dispenser was empty, toilet paper holder was loose.

Nearly

The hotel was nice except that there was no hot water. The water was luke warm at best. Made for an unenjoyable morning shower.

Great downtown hotel, walking distance to entertainment and retail. Our suite was spacious, clean, and comfortable. Accessible bathroom had all modern accommodations.

Perfect spot for business trips

It was amazing. Better than I expected. The staff and room were the best.

The room was great! The only problem were the people in the next room yelling and running around in the hall at 1 am!

No Parking

The hotel room was nice and clean. The staff were friendly. The only thing I would warn guests about is the bill. When we were checking out, I asked for a hard copy of the bill. They were charging us for Valet Service and a MasterCard fee. We did not use the Valet Service. It was promptly taken off when we told them, but how many times have they gotten away with that? Just check your final bill.

I received a notice less than 12 hours before I was supposed to check in that they sent me an email that stated that they "could not accommodate my reservation" and placed me in a hotel over 15 minutes away from my convention. When I requested to speak to the agent, she said she had 'left the property and someone would follow up in the morning'. Which turned out to be false, when I called the front desk the person told me she was still there. Inexcusable.

Overall a great stay!

Good hotel.

Had a good time!

Staff was really kind, and the hotel has all the facilities we needed to be comfortable.

Hotel definitely shows its age. Only one elevator worked while we were there and with 15 floors that's an issue. Breakfast was very good and staff very professional. Rooms are big and bed comfortable. Good for short stay. Well situated downtown.

Excellent venue!!

Out of the several elevators in the hotel, only one was functioning. Long wait times for every elevator ride due to this. I found this to be inconvenient and bothersome. There was also loud road noise in my room throughout the night. I won't be staying at this hotel again.

This building has mutiple hotels within, so that was a bit confusing. Also there were several broken elevators and if you needed access you had to walk to the other side of the building to take an elevator up to you room.

Heating wasn’t working in our room, and it took two attempts for maintenance to repair. Sink was blocked, and shower water was only tepid. This hotel seems tired and run-down.

Great hotel for downtown, close to the bars and shows. Large comfy rooms. Would stay again