Four Points by Sheraton Jacksonville Baymeadows

Staff was great, always greated you saying hi welcome back Everytime you returned.The hotel was clean inside and out,there was always a lady every morning walking around picking up trash.The rooms were clean and it was quite.The only thing was the smell of marijuana (which is common in every hotel I have stayed in in FL)coming from one room and the ice machine was not working on either floor.I would definitely stay again,was clean and the price was great.The staff was kind and helpful.

Superb

Clean room, quite hotel, no smoke and no pet

Cons: The room would get hot at night and no matter how low I turned the AC down, it wouldn’t get cooler. I could hear people walking around and talking in the highway at night.

Friendly staff, great location

The room was clean the dark. The windows were terrible. You could hardly see out. The fourth floor had a mold, smell in the hallway. The ice machine was broken and you had to go down to the second floor to get ice. The breakfast was OK, but not Sheraton Quality. The staff was phenomenal. The counters in my room were dirty and I had to go ask for Clorox wipes to clean them. The pool was full of leaves for the four days I was there and nobody ever cleaned it. The neighborhood was sketchy, though I did not have any problems.

Everything was good! Clean, friendly staff, location

Nice location, manager very engaged from the time we entered until the time we left. Facilities very clean and staff was very accommodating. No microwave in room.

Nice location, manager very engaged from the time we entered until the time we left. Facilities very clean and staff was very accommodating. No microwave in room.

Finally!! A decent property on Expedia. I was nearly ready to delete the app altogether. I am very pleased with our 2 night stay at the Four Points Sheraton over Memorial Day weekend. It was quiet and CLEAN! The property, the rooms, the lobby, all of it. I saw employees actively maintaining the property every time I came and went from it. 10/10 will book here again!

It was a good stay. My only issue is that they do not have blackout curtains so in the morning and during the day if you want to sleep, your room was not dark overall it was clean neat and comfortable.

Great location . I stay here every year . Always clean , nice staff

Exceptional

Great location . I stay here every year . Always clean , nice staff

Breakfast was very good staff was great and the location was near many restaurants N/a

Breakfast was very good staff was great and the location was near many restaurants N/a

The breakfast was fresh with the exception of the oranges which were past their time and dried out. There was very little wifi available. It kept going on and off. Also the television kept going on and off. They did change our room but the problems continued.

Always a great experience

Superb

Yes

The staff at this particular hotel is some of the nicest people I have ever encountered while traveling. They are friendly, helpful and always available.

Wonderful staff! Very accommodating

The staff was the absolute best as well as the comfort.

Clean, secure, quiet, breakfast bar

Clean, secure, quiet, breakfast bar

Great

Exceptional

Place was great breakfast was cold. Granted we went toward the end of the time posted but food was cold. Staff there was not helpful

Place was great breakfast was cold. Granted we went toward the end of the time posted but food was cold. Staff there was not helpful

Exceptional

Yes

I’ve stayed at this hotel multiple times, and it never fails to impress. The staff is consistently professional and welcoming, making every check-in seamless. The rooms are always spotless and well-maintained. Its central location is unbeatable, yet it remains a quiet retreat. Highly recommended for both business and leisure travelers!

The entire staff were extremely courteous and well knowledgeable of the hotel amenities and services. I really love the way no question bothered them. They always responded with a smile. Thank you for a super stay.

Breakfast was … an experience. Front desk had a gentleman who was fantastic. Bed was soft, slept well, comfy sheets, and quiet.

The room was bigger than expected and the breakfast was pleasant. The visit was great although short was just as we expected. Thank you to all the staff. L & M

Everything was great and Cora was big help and I truly enjoy my stay and the room was very clean. Thank you!

Ammonia smell in the hallways on each floor.

Ammonia smell in the hallways on each floor.

Hotel was excellent. There was super comfortable. Pillows were smooth, quiet room. The staff was extremely friendly. The people in the kitchen during the breakfast very attentive. I requested my eggs made a certain way she took care of that. Love the place. I’ll be back.

Very good

Nice staff, cookies upon arrival, easy breakfast, comfortable beds. Easy stay! Would recommend.

Hotel staff was kind but hotel had a bad smell and rooms. I would not stay here again. I didn’t feel comfortable. And you could here everytime someone slammed their hotel room.

Taylor at front desk was outstanding. Went out of his way to welcome me. Even turned on a movie in the restaurant for me. He deserves promotion as the best customer service ever. Definitely will always stay here Food better than other hotels and a restaurant open in evenings Wonderful stay ❤️

Staff was friendly and check in was quick and smooth

The breakfast was standard fare, eggs, potatoes, sausage and pancakes/French toast, fruit juice and coffee. There were also bagels and toast with appropriate fixins'. Bar offered beer and wine only and a limited food menu.

Mr Taylor and Latoya were excellent. They provided great assistance and ensured that your comfort and safety were major concerns themselves and the best interests of Marriott business practices. I’ve stayed at this hotel several time but this time it’s was very different it’s like they developed or re wrote they business plan. I would stay again

Na

Clean and the people were nice. Na

size of the room was great and the mattress was so comfortable.

size of the room was great and the mattress was so comfortable.

I gave the place very clean. Staff was very nice and polite. Gym was amazing. Air-conditioning was cold.

Yes

Well clean room and great experience

Superb

The room was clean the staff was friendly

Great customer service. Management was phenomenal and very accommodating.

Great customer service. Management was...

Staff curteous and room clean.

The hotel ran out of coffee, and there was none with breakfast. The bar area was generally unattended.

The hotel ran out of coffee, and there was none with breakfast. The bar area was generally unattended.

The stay was really nice and the staff was amazing Toya was the person I checked in and checked out with was the sweetest and very professional. Will book with them again!!!

It's a great hotel that’s very well managed. It’s clean, and I can tell the management team pays close attention to details to maintain Marriott standards. The mattresses are due for replacement, and a few minor repairs in the rooms are needed. Overall, I’m very satisfied with my stay. Thank you

Nice and clean hotel for a short stay.

Passable

Great stay and polite staff. This will be my primary hotel location when I'm in town for medical appts.

I am not a complainer and would never write a bad review. I had dirty linen on my bed. I spoke to someone in management the next morning to have housekeeping to make my bed and leave extra towels. Just what, it never happened! I WILL NEVER STAY THERE AGAIN

The kind gentleman at the front desk. I think his name was Jerome I am not a complainer and would never write a bad review. I had dirty linen on my bed. I spoke to someone in management the next morning to have housekeeping to make my bed and leave extra towels. Just what, it never happened! I WILL NEVER STAY THERE AGAIN

The room was just what was needed and everything was in good working order. The staff was top notch. They went above and beyond expectations. Super impressed.

.

Room was clean, bed was very comfortable.. But any sound in the hallway sounds like it is in the actual room with you and I woke up multiple times startled. It really is so loud and there is no sound buffering between the room and hallway. Breakfast was not good. Staff was very friendly.

The Rooms are clean and the breakfast is great. Staff is amazing.

Yes

Every thing was a great the service fantastic the people awesome

Toya was amazing and super helpful through my whole stay! You are all lucky to have her!

Not a concrete build, despite the building's age

Ms Toya provided excellent customer service for my fiancé and I. She was very nice and helpful. She will be the reason I will come back and continue to book with 4 points .

yes

Easy check in process and accommodating

Very clean

Gym , déjeuner , chambre , impeccable

Very nice, well-kept exterior. Easy parking, restaurants were within walking distance. Clean, quiet room with lots of space.

Separate charge for incidentals

Great staff!

Staff was excellent. Shower was not sealed properly in order to avoid water getting on the floor and good air circulation was missing

The hotel was really nice. The staff was very friendly. This was a convenient location for our family to stay right before our cruise.

The staff was excellent.

thw rooms and the ataff!!

Clean room and pleasant staff.

Great service team

Hotel was nice and clean. Smelled wonderful! The noise level was loud late at night. I was unable to have Incoming calls. Front desk said they can only do a welfare check. Very odd.

room was a good size and clean

Location was excellent! Breakfast was delicious and was an excellent vaue. Omelets were outstanding. Front dest clerk last name was jones was excellent. Rhonda jones was also excellent. Both last name was jones but not related. Rhonda made sure our handicap sticker was visible to avoid being towed. Very helpful staff at check in also. Can't remember his name Everything was fine. I got a lower floor, great clean room. Loved it

been put

Great location would stay again

Was great. Beautiful hotel, great breakfast, great price. Only problem was construction starting at 7AM. Loud and it shook the entire building

Fine

Great people

Clean room good breakfast. Plenty of food options around the area

Awesome

All very great!

The room was supposed to have a King bed but we got two queen beds. We asked for a room away from elevator, our room is right across the elevator. We turned on the heater and it smelled so bad. This was too much bad service for a one night stay!

Believe it was nothing that we didn't like , the room was very quiet for being on the 1st floor

Breakfast is not complimentary. Good location if staying for Volleyball tournament and or shopping at the St Johns Town Center. Lots of places to eat nearby.

Bar was a little lacking. Breakfast did have oatmeal even though there was a serving pot and added nuts, etc. Must have been out of oatmeal.

The staff was excellent and very courteous.

Clean room and pleasant staff

Always friendly and rooms are clean and comfortable

Great hotel, everything good

when I arrive, it was early and he front desk was not nice, I did not like the way she talk to us. our check in was at 3pm it was other person in the front desk he was nice to help to get are room.

Eggs were kind hard and cold

No microwaves in the rooms but still a wonderful hotel

No comment

I stay here periodically and as usual the staff and hotel ad

Yes

The lobby smells amazing, the staff nice and checkin was easy. The bathroom has a barn door and did not lock (not a fan) The room was on the fourth floor and because of construction, there was a strong odor.

The property had reasonable pricing for what you get. The lobby was very well kept and looked to have a full service bar/restaurant. The room we stayed in was very spacious with a sliding door on the bathroom. Tv was good size and the beds were very comfortable. Only complaint would be the lack of a microwave in the room.

I have bad experiences

Nice property

Staff was friendly and helpful, hot breakfast was good, will stay here again when next in Jacksonville.

Clean building all around

Nothing. The hallways smelt bad, the staff was very rude. I didn’t get the room i asked for.

Room is big but old, need renovation.

This hotel completely shocked me. From the time we arrived to check in until we checked out it was great. Mr. Jimmie in the front desk was amazing! Very accommodating! The room was a big room bigger than I expected. The room was very clean and tidy and kept up. Like really clean. No stains or anything. Breakfast was great. The grounds of the hotel was kept up. I have zero complaints.

Very nice hotel

No hot water for shower one morning.

Ordered food from, didn’t taste good and quality was below average

Perfect location for me

Nice clean room .. Waffle House is within walking distance

It was a cute and quaint little hotel with super friendly and helpful staff. The only things I didn't like were the pillows are garbage, flat pancakes and uncomfortable, and the shower seems to leak and flood out onto the floor. Other than that, everything was great.

Beautiful accommodations, great service!!

Excellent stay

The air conditioning unit was louder than expected

I forgot the young lady’s name who was on duty when we checked in on 08/28 around noon but she went out of her way to us straighten the mess we made of our reservation. Her professionalism and super friendly demeanor was over the top. She is definitely a keeper. Bob Toth

Reliable spot for a quick stop in Jacksonville

It was everything you need. No microwave, and I wouldn’t pay extra for the breakfast 😉

The absolute best staff! Incredible service at the front desk, dining and bar. Way exceeded our expectations.

Great location

Everything was good, breakfast was ok. It is close to lots of places

My stay was short and sweet (very comfortable and both guest host that was on staff checking in and out were very welcoming and made it inviting 😊

Nice staff

Over all great stay it was just for one night but it was good. John is a great staff very professional and kind… the only thing is there is a smell of mold/mildu

No

Property was nice

Staff was very helpful and polite. The booking I made online with Expedia was what I received at the hotel. There was no mix-up. Good experience. Would recommend the hotel to friends who come to visit Jacksonville.

It was obvious my room had been recently remodeled. Very nice tile on floor in bathroom, new sink and shower. Even the coffee maker seemed very new. Very spacious room. All the staff were friendly. I asked for a half hour late check out and they gave me an extra hour, no charge. My only minor complaint was they only had ice machines on every other floor which was a bit of an inconvenience. And next they may need to think about recarpeting the hallways as they seemed to need it. And lastly since the hotel sits alittle off the road it needs a bigger sign. I drove right past it the first time. But all in all, a nice stay.

Great Location, friendly staff, breakfast was wonderful

Breakfast was really good and electric curtain did not work and they sent technician to fix immediately.

Great beds

There was a mildew smell in the hallway but other than that the staff was amazing. Maria from check-in made the process smooth and easy. The breakfast was delicious however there were a few gnats flying around the dining area so it was kinda hard to enjoy without fanning them away every 5 minutes.

…

Great stay! Staff and facilities were excellent!

Jimmie the staff checking us in was delightful. He genuinely dealt w a difficult customer while helping us check in. Never lpst his cool.

The staff was the best and very helpful

Nice and clean

Comfy beds

Bad experience

The remove was very humid even with the AC on and the blankets felt wet . Staff very friendly

The staff was courteous, the place was quiet.

Checking in was easy and pleasant. Staff was friendly.

It is my go to weekend get away hotel with my husband and I. Everything is clean and smells great. The beds and sheets are so comfortable you won't want to leave them. Breakfast was delicious and the staff was friendly.

Availability of omelets for breakfast in addition to standard buffet much appreciated. Rooms were quiet

Very convenient and inexpensive

Very quiet

Would stay again

Had a few distorted channels that she wanted to watch on tv.

Everything was on point for my business visit. Although, breakfast was a bit chaotic with all the kids. Understandably, for this time of year.

The staff was unbelievable. Our room was quiet and the hotel felt safe Will definitely stay there again!

Wonderful

Just great

Every service in my room was covered with a light film of white dust, as if something had been sanded. I arrived, noticed it in the bathroom, wiped it off and went out for the evening. When I returned is when Zi noticed the light sconces, nightstand, desk, shelves were also covered with this dust.

Great stay

Pleasant folks

Lean, friendly staff, convenient location.

We love the location since it's close to family. The staff is always friendly and welcoming. Rooms are always clean. Free breakfast included as well as a bar. Will stay here again.

The front desk worker was very nice. The rooms were clean, bed was very comfortable. The bathroom could use some updating.

The property was clean, comfortable and reasonably priced. Having a bar and breakfast was an added value.

Excellent customer service

Everything

Great stay.

Everyone was very nice and helpful

Pressure in shower was low amd water wasn’t hot

Good complimentary breakfast. Wold recommend this hotel.

No turndown daily and no breakfast for gold members

Kitchen staff(only one employee) was rude as heck. Property pretty noisy for it to be this type of hotel. Had roaches in the room and I video it and Showed it to asst. Manager I told her I wasn't pay for that night. The GM only refunded me half the money for one night. Totally unacceptable

Excellent option great price

Idk

The hotel was nice. The first room we got smelled terrible and there was a what-used-to-be white towel on the floor collecting water from a damaged AC unit. It sucks because I was with 3 little ones and we were given rooms all the way at the end of the hall so now we had to drag our bags back to the elevator and downstairs. The gentleman at reception was completely unaware, bad on them for not communicating. Then he gave us a room on the floor above still all the way in the back but at least this one was clean. We used the gym and it was GREAT.

This was a quick stop for rest and a shower while on a road trip. It was very clean and the staff were very friendly. Would stay here again.

Everyone was friendly and helpful. I would definitely stay again!

Unfortunately, the floor & room we received had late night visitors running up and down the hallways, slamming doors. First visit that we did not have peace and quiet.

Near a lot of shopping/restaurants. Clean hotel, very nice bathroom, and friendly staff

Everyone on staff was exceptionally courteous and friendly. All of our requests were promptly acted upon. The rooms and corridors were very quiet.

Thin walls or flooring as you can hear people next to, below you, or above walking .... Also very potent odor when walking in property. (Could be backed up sewage). Stair cases are hollow and gloomy. Elevators are outdated.. Room was clean and bed was comfy.

Nice place

I was surprised the room did not have a microwave. It was disappointing and inconvenient.

Great stay . Walls just thin . People were partying it up

Helpful staff, clean facility. Convenient to everything.

The room and service was great.

One of the nicest hotels we have stayed at. Great breakast. Great accomodations. Classy decor. Decent price fpr what you get.

Major thin for me is cleanness and was clean and well maintenance

The parking was limited and difficult to navigate.

nice

Friendly staff clean environment stay was very acceptable.

Perfect hotel to pass through. Clean, comfortable, good amenities and breakfast.

Very nice and the staff is amazing

Spacious twin queen room. Spotless, quiet. Staff very friendly and continental breakfast sufficient for us and only 7 dollars. A bit distant from Jacksonville centre but otherwise convenient location.

Except aht the HVAC made a funny sound when it stopped and the frig was off balance. The rest was great for our first time at Four Points

I was not given the room I booked. I booked a king size room and was given something else instead. Person at the front said the king size room available was not cleaned so we were given a downgraded room. My first time using this hotel chain. Won't be using it again. Very disappointed

The bathroom had pubic hair on the toilet. Not one, but several. The shower had absolutely not water pressure and the room smelt of mildew. Im glad I travel with Lysol and Clorox wipes because it was almost 11 PM when I checked in and was too tired to go downstairs to get a new room.

Fabulous place to say. Only issue is how loud the sliding bathroom door is.

I love staying here while visiting the area. Denzel has always been the best!

Older hotel nicely renovated. Friendly staff, quiet, convenient to I95.

Staff were very pleasant and helpful. Rooms were comfortable and clean. Breakfast was excellent.

Clean, comfortable room. Breakfast included was awful- cold eggs, potatoes, bacon and sausage. Need to do better at keeping food hot and edible.

Front desk clerk very welcoming. Bed comfortable. Pillows nit so much. Too soft. Pool was too cold to swim. No lounge chairs out. Breakfast was ok. Free for 2 people, 11 bucks for one whats wrong with that picture. I always tip the person in charge at breakfast no matter where i stay.

It has some kind of smell 😡

Safe and quiet

Great and kindfulk