Sonesta Simply Suites Jacksonville
About Sonesta Simply Suites Jacksonville
Near the University of North Florida and other area attractions, this Jacksonville, Florida hotel offers spacious all-suite accommodations featuring full kitchens and free high-speed internet access. With in-room stoves, microwaves and dishware every guest is sure to feel at home at the Sonesta Simply Suites Jacksonville. Outdoor barbecues along with a convenience store are also available on-site. Laundry facilities are provided for a fee. Jacksonville city center along with beautiful beaches can be found only a short drive from the Sonesta Simply Suites Jacksonville. The Mayport Naval Air Station and historic St. Augustine are also within driving distance. The elevator will be out of service starting April 15, 2024 - May 18, 2024.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews are mixed, with guests expressing both satisfaction and dissatisfaction. Many guests appreciate the cleanliness of the rooms, the friendly staff, and the convenient amenities such as a kitchenette and laundry facilities. However, several guests have complained about issues such as broken elevators, dirty furniture, roaches, and unpleasant smells in the hallways and rooms.
- Clean rooms
- Friendly staff
- Broken elevators
- Unpleasant smells
- 5/5
The room There were renovations.
- 3/5
The property was well maintained but the house keeping staff did not do a detailed cleanup the toilet had pubic hair on the toilet urine stains, arou the rim was not cleaned and the bath tub looked like a member of the staff just wiped out the bathroom tub
- 1/5
The lady at the desk agreed. The next day at 11 a.m. the manager and staff were telling me to leave. No internet Convenience store wasn't staffed I haf to call to get pillows in the room when I checked in! Stains on the carpets I can document. The stains still stunk from vomit The bathrooms are new. However the floors are at least 1 inch higher causing a tripping hazard. I almost headed face first into the sink twice Poor.water pressure and hot water was a problem I have pictures.
- 4/5
There are renovations at the hotel and I believe they are expanding those renovations to the hotel entirely. The room was very clean and we appreciate it that, however there was a very unpleasant smell in the hallways. I will go back to this hotel. We really did like the staff. Thank you...
- 2/5
Very run down and not clean. No hand soap in the bathroom or kitchen. No vending. Front desk was still closed at 8:30 am so couldn't return the room key and check out. Room had an odd smell and furniture was scratched up like a cat had stayed in the room. First floor room and window locks did not work. Very disappointing.
- 2/5
I've stayed at this hotel several times in the past, but this hotel has gone down - especially since Sonesta took over sometime last year! The room was decent, but upon check-in a notice was posted that renovations were underway in the laundry & gym. Too late for me to change or make other arrangements for a 4 day stay! This was not mentioned or stated in the reservations. The first floor hallway was blocked off & the air conditioner was off. The carpets were disgustingly dirty from construction traffic on top of the dirt & grime that was already there before construction started. The garbage was overflowing from all the receptacles causing a horrible stench throughout all 3 floors and the hallways. No one performed any hotel maintenance or cleaning over the weekend. The phone service does not work, and this Sonesta self-service hotel has no one working the front desk between 11 pm - 9 am. When Ispoke with the hotel manager about how nasty the hotel is, she offered no compensation, refund, or apologies for the hotels deplorable condition or my experience. This Jacksonville Sonesta hotel in particular is worthy of a -5 stars - that's a NEGATIVE FIVE STARS.
- 1.5/5
N/A Roaches, broken furniture, questionable stains on carpet, dirty dishes in dishwasher at check in. Staff changed one room upon request, no apologies was made about the condition of the place. Laundry room and gym both were out of use without prior notice or reimbursement. Tried to get assistance from booking to cancel the stay since it was beyond disappointing and filthy, unfortunately they were not able to get a hold of the office nor were we. There was maybe once during a week stay that we actually saw someone at the front desk. Housekeeping never even came to clean the room during the stay or pick the trash. We were kind of stuck in that place due to prepayment and no reply from the property.
- 0.5/5
Didn't like that I drove 4 hours to find out they over booked the room and I had to find another hotel to stay in .
- 3.5/5
good flat space and many plugs-- TV worked but old low resolution-- AC could be adjusted without blowing on me-- seemed like they were trying luggage carts not available on arrival and departure we carried a ton of stuff by hand-- only 3 available for over 100 rooms- disability wall anchors not stable-- worrisome in the shower -- carpet was pretty old as were furnishings-- i dont like soft beds
- 3/5
Not at all what I was expecting based on the pictures. The carpeted floor felt very sticky, we had to put blankets down to walk on it.
- 5/5
Staff was great, room was great room was clean and spacious. Very pet friendly.
- 2/5
I’ve been to this hotel twice in about 40 days and the elevator has not been working either time. It was a great inconvenience to have to take my bags up the stairs.
- 0.5/5
Bad
- 1/5
Absolutely the worst experience I have ever had at any hotel ever. I was charged a hold 2 times for a room they never could put me in and never got to stay there. I ended up having to secure another place to stay. The staff pretty much did not care to help and just wanted to charge deposit after deposit blaming the system for not seeing the deposit hold. At 2:30 am we finally secured another place to stay. All calls to them have been ignored at this time
- 3.5/5
Good
- 1/5
Room was dirt when checked in and a harsh smell
- 4.5/5
Superb
- 5/5
Everything was ok
- 3/5
It was not at all like the Sonesta Suite in Flagstaff Az which had more amenities and was a higher quality. Was disappointed . I only stayed one night.
- 5/5
Exceptional
- 2/5
Although the kitchen was somewhat remodeled, the carpet was old. The couch was old. The chairs were old and dirty. They did not do a good job cleaning the floors. Was not satisfied with the room. The outside of the hotel was well maintained.
- 5/5
Room was very clean and was surprisingly very quiet. I am someone who does not sleep well, but I got a good night's rest while I was there.
- 2/5
The location was great and it was easy to get to. It was very convenient for where we had to be on the morning. When we arrived, no one was at the desk and there was no way to alert someone that we were there. After about 10 minutes, a disinterested person came from the back of the office to check us in. The hallways smelled of cannabis. The room had an odd smell. There was something sticky and gross on the bed foundation.
- 2/5
The location was great and it was easy to get to. It was very convenient for where we had to be on the morning. When we arrived, no one was at the desk and there was no way to alert someone that we were there. After about 10 minutes, a disinterested person came from the back of the office to check us in. The hallways smelled of cannabis. The room had an odd smell. There was something sticky and gross on the bed foundation.
- 1/5
Nothing like in the pictures stay was horrible
- 4/5
A clean comfortable budget suite with a nice updated kitchenette. Just what I needed.
- 5/5
Exceptional
- 5/5
EXCELLENT Customer Service; especially front office staff including Katharine and the gentleman that worked overnight. They are a HUGE reason we had a fantastic stay. Thank you so much to all of you!
- 0.5/5
Nothing smells bad not clean Everything
- 0.5/5
Nothing smells bad not clean Everything
- 3/5
"The Store" is empty, and looks like it has been abandoned for quite some time. Small kitchen appliances are locked away, and good luck getting assistance with borrowing one at off hours. The laundry and the gym are connected, causing the gym area to be saturated with laundry detergent fragrances (not good for asthmatics). Elevator rattles loudly when operating. Elevator floors could use a good scrub. Floor trash cans are right next to the elevator, and are always overflowing. Paint and ceiling texture are peeling in places in rooms (have stayed here twice). Laminate flooring is coming up in places in kitchen and bath - a panel stuck to my foot when walking on it. Beds are on old metal frames that creak every time you move (not good for light sleepers). One stay included a recliner in the room. Shabby would be a compliment for its condition. Air conditioning units are loud and sound like they are original to the build. Refrigerators are loud. Overall, the property needs a thorough deep clean, new carpets, new laminate, fresh paint, new beds, updated bathrooms, and
- 0.5/5
Bad
- 5/5
Nothing
- 5/5
Very clean Nothing
- 0.5/5
Bad
- 3.5/5
The hotel was clean and well maintained They couldn’t provide a change of towels or sheets
- 4.5/5
Superb
- 3.5/5
They couldn’t provide a change of towels or sheets
- 1/5
I found a german roach next to coffee maker, curly hair in the bath tub and hand sink and a plastic lid from a container next to the bed I left after I found all of the above and I communicate everything to the nice lady in front desk.
- 4/5
During my three‑week stay, my room was not cleaned at any point, even though I requested it several times. I was informed that housekeeping occurs every two weeks, but this service was never provided. On the positive side, replacement linens and towels were available upon request. The night staff tended to be unfriendly, while the daytime staff were warm and professional. The location is quiet, safe, and overall enjoyable, making the trip mostly positive despite the issues.
- 0.5/5
Good location It wasn’t clean trash bags everyone Trash cans filled up
- 0.5/5
Good location It wasn’t clean trash bags everyone Trash cans filled up
- 1/5
Smelled like cigarettes
- 1/5
Body soap and lotion bottles are both empty. Bath tub was not clean.
- 5/5
À nice hotel calm and safe even for a long period
- 5/5
Clean room
- 1/5
Place smelled clean on the first floor and when I got to the third it smelled like old curry spices. The room was clean on walk in but the sheets for the sofa bed had body hair in them and the dishwasher had dirty dishes in them. Thank God my son had a sleeping bag in the car, as the sofa bed mattress had stains all over it.
- 2/5
It was a safe place to stay. But it was stinky and mildly gross.
- 2/5
The common areas were very dirty like they never vacuumed, and our room was dirty. The bed sheets did look clean. The kitchen didn't have enough items to use to cook. Everything on the property is run down except the entryway. The desk staff was not available.
- 3/5
We were kind of disappointed on our choice with this place. There was such a weird smell in the hallways. The cleanliness was not very good. There were some pubic hairs in the shower when we arrived. But the staff was very friendly. Bed would be comfy if it didn’t make so much noise when rolling over.
- 1/5
They Sold my room RESERVATION to someone else, had no other rooms available, and had no explanation of how it happened. I had to find another hotel after I drove 2 and a half hours there.
- 3/5
The room smelled like wet dog. The sink was cracked and the tub was 90% stopped up. Nice area. Glad it was just a layover for 1 night.
- 1/5
I requested a refund and no one responded back.
- 1/5
kept screwing up our rooms carpet in hallways were never clean didn’t have silverware or pans in our rooms no toilet paper
- 4/5
Basic amenities, nice little gym. Several places to eat nearby.
- 0.5/5
Bad
- 1/5
Room was just filthy, I couldn’t even stay the night.
- 3.5/5
The location was good. My floor was clean but it was slippery from the cleaner. Staff was very friendly. The shower was great. Hot water and good pressure. Super soft and white towels. The phone didn't work in the room so we couldn't call the front desk. I was in a Handi-cap room. The lock was broken on the back door so anyone could come in the building. When I reported it they said it's been broken. No urgency to fix. Missing pans to cook with. Missing coffee pot. (staff found coffee pot but not pans)
- 3.5/5
The location was good. My floor was clean but it was slippery from the cleaner. Staff was very friendly. The shower was great. Hot water and good pressure. Super soft and white towels.? The phone didn't work in the room so we couldn't call the front desk. I was in a Handi-cap room. The lock was broken on the back door so anyone could come in the building. When I reported it they said it's been broken. No urgency to fix. Missing pans to cook with. Missing coffee pot. (staff found coffee pot but not pans)
- 1/5
Theu cleaned one time weeks
- 0.5/5
Bad
- 5/5
Exceptional
- 4.5/5
Superb
- 5/5
Exceptional
- 5/5
Nice location and clean modern room
- 0.5/5
Bad
- 3/5
Location and room was good No room services
- 5/5
Nice easy location
- 2/5
The only complaint that my husband and I have is that they do not service your room. The gentleman at the counter told us that they don’t clean the rooms for two weeks (we were there for a work trip and was there Thursday- Monday). If we wanted clean bedding or clean towels, we would have to bring the dirty items down and they would swap them out for clean ones. The chair in our room was also dirty and the leather on the chair was coming off. There was something sticky on the head board and it looked like the tv hadn’t been cleaned or dusted in months. The staff was friendly though and check in was easy.
- 4/5
The room was clean and comfortable. Hall areas were noticeably fresh smelling. The bed was very comfortable and I loved the soft pillows.
- 4/5
Small bed
- 5/5
Great place if you want amenities like cooking and free laundry!
- 5/5
Very clean room.
- 5/5
Great location, reasonably priced and friendly staff
- 1/5
The property is okay but the cleanliness is not okay. My room smelled like smoke and old house combined and I seemed like it was coming from the a/c. We asked for more towels to shower and the only way they let us have more towels is if we brought the old towels down to the front desk. Never had an experience from a property like this.
- 4/5
The room was well cared for and clean. Simple ways to ‘update’ the rooms some would be to reprint and add color to the information sheets on the wall board. Mine was very old and faded. A list of eateries within walking distance, and the nearest grocery stores. Something that says ‘welcome’ and something that explains the cleaning room policies (I dont know that I should need to ask) It’s those small items that seem to make the difference between this being ‘cheaper’ vs a good value Thanks 😊
- 5/5
Amazing.
- 1/5
found a baby roach in the bathroom, but they were nice and refunded me my money back.
- 4.5/5
No ice vending or other vending machines.
- 0.5/5
I loved sonesta suit in Orlando by experience that I have I thought this was going to be the same experience no way the room stinks no really a good idea The room smells horrible I have to get fragrance and still smells
- 5/5
The room was spotless and the staff was amazing!!! Will be booking my next stay here soon!! XOXO
- 5/5
Everything
- 5/5
Recliner was broken
- 3/5
The room was dusty, the bed side lamps didn’t work.I turned the ice machine on in the freezer and there were black specks on the ice.I was there for work so I left early and came back late
- 2/5
The first room we were given the toilet was running, and the leather chair was filthy and cracked and damaged. We went to the front desk and they did reassign us another room. Bathroom floor was not clean and room a bit dated and dingy. We stayed for four nights housekeeping never came in to empty the garbage, give new towels or give us more coffee. There was only one on the counter when we arrived.
- 2/5
Room was dirty and old.
- 4/5
Decent stay decent price
- 3/5
Yes
- 4/5
The room was clean, staff was great, but, I was hacked while using Sonesta's wifi.
- 2/5
All Im going to say is the pictures look nicer than what it is. The rooms do have a funny smell.
- 2/5
Very scary, and they charge an extra secure fee of 100.00 and it takes 10 days to get back. No dishes to use dishwasher broke and alot of hanging outside building issues. Plus they had half parking lot blocked off due to painting
- 4/5
Room and bathroom was clean. Good water pressure in bathroom. Furniture still needs updating. Supplies in the kitchen have dwindled since our last stay.
- 3/5
The hotel itself is very dated. The common area had sticky floors and the carpets looked like they needed a good vacuuming. The room itself was adequate, but the bathroom had sticky floors that my shoes stuck to constantly. The bathroom counter also had a residue that made it feel dirty. The bed was horrible and creaked every time you moved. The outlets did not hold plugs very well and were very loose. Overall, I personally would not stay here again.
- 1.5/5
Didn’t really like anything about it unfortunately. It doesn’t feel very safe when you first get to your room and there’s 2 additions locks on the door. The bed was extremely uncomfortable, felt like you were sleeping on a cushion full of springs. The bathroom was extremely unpleasant, the shower floor was brown in color not white like it is supposed to be, the toilet broke and wasn’t able to flush the toilet properly, the water pressure was awful. It felt like it took 10 minutes just to get soap off of your body… The booking ad was great and then you get to the hotel and it was like you got catfished. It looked nothing like the pictures online. As soon as we walked into the room we contemplated leaving and just going to get a different hotel…
- 4/5
Conveniently located and good value for a suite.
- 5/5
Clean room good customer service
- 2/5
The room itself was okay but needed updating. The bed was AWFUL!!! It should have been thrown out twenty years ago! It sank in the middle and the springs which were so worn out that it creaked and popped with every movement. You could feel the springs which was terrible. The pillows were pancakes. Did not sleep at all. I asked the front desk about replacing the mattress and was told they could try to move us to another room but they probably wouldn’t have any available. That never happened yet the parking lot was half full??? Asked about replacing the pillows and was told they didn’t have any. I WOULD NOT RECOMMEND STAYING HERE UNLESS YOU AREN'T WANTING TO SLEEP.
- 5/5
My Stay was pleasant, loved that the hotel is in a quiet area and easy to find. Loved that the room had a separate kitchen, desk area. It is also pet friendly!
- 5/5
Decent room
- 4/5
Older but room was clean
- 5/5
My room was Very Clean, Employees were Very Nice and Professional. I will stay again in the future.
- 5/5
Our stay was very pleasant and the location was perfect for us in regards to visiting our families on both sides! We had only one negative complaint which was a defective iron in our room but it was handled immediately once we notified the front desk about the problem.
- 3/5
.
- 5/5
This was by far, hands down the best Comfort Suite we have stayed in ALL are travels. Model for all the rest.
- 3/5
The friendly staff was the best part about this visit. They assisted me with a refund because I didn't need the full stay and was very cooperative and helpful. The other guests who I encountered were also very friendly and greeting. The hotel is old. Fans in hallways. Base boards torn off of walls in some areas. Elevator had a spill on the floor. I checked the sheets in one room and discovered spots on them. However, the desk staff was willing to accommodate another room. Again, the staff was the best part of this stay.
- 4/5
The room was clean. The staff was friendly. They did have a lot of fans running in the hallways. I don't know if they had a flood issue. It did not smell or anything like that.
- 3.5/5
It was ok
- 3/5
Stayed here several times years back...however the hotel is a lot more work now.
- 2.5/5
The room smelled bad and bed was not comfortable.
- 5/5
Thank you for a good experience
- 1/5
When you move restroom was liking water on the floor and roaches on the kitchen. Staff was not friendly and did not explain anything.
- 3/5
N
- 1/5
The carpet in the hallway and also in the room dirty and smell bad. Bad odors almost everywhere. Never again
- 5/5
The property was extremely convenient to the Mayo Clinic. The staff were extremely pleasant and helpful. The accommodations were very comfortable and made us feel like home.
- 5/5
Great location, convenient kitchen and great staff. Alex and Kyla were extremely helpful!
- 3.5/5
Convenient location and ample parking. Property throughout did not feel or smell clean. The front desk staff was disinterested in providing a good guest service experience. I typically like Sonesta properties. This one did not appear to keep up to their standard.
- 5/5
The room was very comfortable and perfect for the type of stay that I had. Having laundry service available was very handy. However, the parking lot had a lot of garbage in it, and the lobby itself was very small and not very welcoming. But the room was perfect for my needs.
- 5/5
Get Customer Service
- 3/5
Nice room, staff a bit aggressive. All guests should be treated like guests, not everyone is living there and knows hotel rules. Needed new towels, upon request was asked wheere are dirty towels. After returning to front desk, was then asked to bring towels 2 doors down.
- 4/5
I’ve stayed here multiple times over the past year and am still pleased with service and cleanliness. However as of late there has been a decline in the atmosphere of the hotel. There has in my view been a decline in patronage screening which has added to drug users hanging around.
- 5/5
Kitchen
- 5/5
Great room.
- 4/5
Best SLEEP ever in a Hotel
- 2/5
There was urine on the bottom of the commode with hair stuck in it. They also did not refill the shampoo so when I got in the tub to take a shower, I had no shampoo. I took it off of the holder so maybe they will refill it for the next guest. I also only got one washcloth.
- 3/5
the rooms and bathroom were unclean. overall though it was a nice stay very quiet and the AC works amazing.
- 1/5
This was the worst experience ever. I absolutely DO NOT recommend this place. Bad bed, no Ac and it smell bad.
- 5/5
From reserving the room thorough checkout, front desk and hotel supporting staff were wonderful. About 20 minutes from Jax Beach and Pier. Lots of places to eat 2 miles out and closer. I'll definitely stay again if in the area. I almost forgot. The main reason for staying there is they are pet friendly. Plenty of walking area and a lake/pond behind the hotel with easy access from within the hotel. Great place!
- 5/5
It was a great stay, very nice staff
- 5/5
Every thing clean and tidy
- 2/5
The layout was nice in the room but the wash cloths had some nasty spots, bed was very loud when you'd move around, rusty metal on light that overhangs bathroom sink, looked like some kind of leak by the window trim next to door entries of bathroom and front door as well.
- 5/5
Very clean and comfortable, helpful staff Loved everything
- 5/5
N/A Nothing everything was nice
- 1/5
booked this hotel for 2 nights and couldn't stay more than one night because of the smell, dirty and the noise. The night shift staff was rude and not helpful. even they charged me for 2 nights even though i checked out a night before. Never coming back to this hotel. Not recommended
- 4/5
From the time I walked in
- 5/5
Everything went smoothly
- 5/5
Great room! I would definitely stay there again
- 5/5
Pleasantly surprised. Quality furnishings, in particular as concerned extended stay.
- 5/5
Friendly staff
- 4/5
Sad they didn’t have a breakfast dining for the morning other than that everything was good. There were a few female entertainers with a male but I mean it’s a hotel that will happen anywhere. Other than that the staff is as nice and room was clean and definitely will go back.
- 3/5
Noisy next door person. Children screaming down the hallway. Suspicious activity next to me.
- 4/5
Very quiet stay. Ice maker only made ice once in a 12 hour period. If you intend on staying for a while, you need dish cloths and dish detergent.
- 4/5
Solid property. I actually really enjoyed the studio aspect of it. The kitchen was extremely nice to have, as well as the FULL size fridge. We had lots of snacks and drinks, so it was nice to be able to keep it all chilled. As well as an ice maker in the freezer, it was a nice touch. The only thing that did bother me was the sticky floor when we got in, and the musty smell from the AC. Also, at no fault of the hotel but, the people that were staying above us… my god. They may as well have been elephants because they were stomping around back and forth for HOURS. And we were barely able to sleep our last night/morning there.
- 4/5
I also reclean the kitchen sink and the bedroom windowsill.
- 5/5
Very clean staff is amazing ac works great room smells good great location we loved this place price was very good for what we got
- 5/5
Amazing stay again
- 1/5
Room was not cleaned. The hotel has refunded my money.
- 3/5
The man I checked in was very helpful. no pool no coffee or dining and outside is not cleaned up.
- 5/5
Set aside rooms specifically for dogs to minimize flea infestation.
- 5/5
Everything was very good,
- 5/5
It was very clean.
- 4/5
The staff were very accommodating and the room was a nice suite with a full size refrigerator. I stayed here for a week recuperating from a surgery and I had everything I needed for a comfortable and quiet stay.
- 3/5
I’m planning another stay at the Sonesta is very convinced when you are staying for long staying
- 4/5
Having a kitchen to make meals was very nice. Housekeeping only came to clean my room once. I asked for additional towels twice and did not receive them. The third time I asked I did receive 2 additional towels.
- 3/5
There was a lot of hair in our bathroom shower & the air never got cold. Other than that everything was nice.
- 5/5
It was unique to have a kitchen, but it would have been better with more utensils, but overall was great a big counter was very useful as well.
- 4/5
Great location, older hotel
- 1/5
Staff was friendly but our room had a strong dog smell. Staff never came to clean the room or refresh towels. One morning when we had the do not disturb sign on, someone walked in. I thought it was my husband so i called out to him and then i heard the door close. They didnt come when the sign was on to clean the room but then they key in when the do not disturb was on. We had many appointments to get to so we didnt have the chance to voice our concerns. They never had the chance to rectify anything since it wasnt brought to their attention.
- 4/5
Great little place to stay
- 5/5
The staff was extremely helpful and friendly. Also it is in a great location
- 3/5
Floors and furniture not very clean. Coffee pot smelled like chemicals. Bought my own for the stay. Interaction with staff limited but they were very kind and helpful.
- 5/5
Location, very nice place.
- 5/5
Great stay.
- 3/5
The room was pretty much as expected with a kitchenette. However, no cleaning or change of towels in 6 days, no coffee for in-room coffee maker; neither the treadmills nor the recumbent bike in the gym worked; the hair dryer didn’t work. Couldn’t connect to WiFi without establishing a Sonesta account,
- 4/5
Loved the kitchen in the room it was almost like a little studio apartment super convenient and cute.
- 3/5
Clean rooms
- 3/5
Nice room and service. Smelly and dirty areas
- 4/5
.
- 5/5
Clean room, easy check in. Would come back!
- 5/5
Room was well designed
- 5/5
My stay was great. My suite was clean and comfortable. Would definitely stay again.
- 5/5
It was honeslty greater than I expected! The room was spacious and the location was convenient enough for all the activities I wanted to do in the area. The staff was polite and helpful!! Overall an amazing stay~
- 5/5
The property parking lot is being resurfaced; I was notified of this before arrival and it did not bother me. Tis was one of the best room layouts I've ever stayed in. I will definitely be staying there again!
- 5/5
Cozy and clean
- 4/5
Parking lot was unfinished, and when it rained, it flooded the area. I wasn’t going to roll and carry my luggage and bags when my feet are submerged in water. Room was clean until I got to the bathroom and there was a used towel behind the door. Attention to details. Would stay again, things happen.
- 1/5
It was the worst hotel I’ve ever been to. They don’t clean the rooms, even comum areas were very dirty, no equipment was working at the gym, there was no warm water, they don’t even remove trash from rooms for my whole stay there, parking lot was destroyed, attendants don’t help at all, there is no breakfast. Terrible
- 5/5
It was very clean and comfortable, I had not problems at all. And most of all quite.
- 4/5
No recomiendo para ir en familia. Las habitaciones con olor a cigarro fuerte. Nos dieron una habitación muy olorienta y baño sucio.pedimos el cambio y con mala predisposición nos dieron otra y estaba un poco mejor. La limpieza no es buena. Por la noche en el pasillo mucho olor a marihuana. No es lo que esperaba y no se merece que tenga buenas calificaciones.
- 2/5
Old outdated
- 2/5
Facility is run down
- 5/5
Nice breakfast
- 4/5
Not bad for the price, overall good. Nothing offer4ed beyond the room. The parking area has been under construction for a while, months, no change and is inconvenient and a hazard.
- 4/5
Kind of a dark/dingy vibe. Room was huge, but needed a serious deep cleaning.
- 4/5
Check-in was simple and straightforward, the rooms were nice enough and quiet. There was some work going on at the parking lot but it wasn't that big of a deal
- 2/5
The room smelled bad and didn’t have any side tables by the bed. Bathroom was okay.
- 1/5
I checked out 5 days early and received no refund. I felt quite unsafe there.
- 4/5
Ok for a one night stop on way south
- 4/5
Been here for several months off and on. Lots of renovations but the most inconvenient would have been the parking situation while they paved the lot. Unfortunately it was a matter of bad timing but that’s the primary reason I’m submitting a 4 star
- 4/5
Not a bad stay at all. We came late and left early but satisfied with the experience. Room had a little bit of a musty smell though. Found it a little weird no cleaning supplies were provided for the kitchen so be prepared with your own dish soap/dishwasher detergent/sponge.
- 5/5
Great value for the price
- 5/5
Only improvement: It would be nice to have a king bed instead of a queen bed.
- 3/5
Overall the stay was alright. The hallways had several funky smells. The room was clean enough (we wiped down the counters and table) the staff was nice and helpful. The drains in our room (shower and sinks) were all stopped up but maintenance came and fixed it.
- 5/5
Nice and comfortable. I upgraded to a room with a Kitchenette and was able to cook my meals. Overall, I would stay there again
- 5/5
It was clean, quiet, friendly people
- 1/5
I had a horrible stay. The rest room was smelling like sewage. Roaches in the room. The furniture was dirty, i had to clean it up. The heater was not working, i informed them about it and they never fix it . The shower head was so dirty. The washing machine in the Landry facility was filty.i asked them to change My room, and they kept giving me stupid excuses. Please don't stay here.
- 3/5
Could definitely use a DEEP clean! Stained linen dirty silverware in cabinets., bathroom door didn’t lock. Wasn’t the worst the place but wasn’t the best.
- 3/5
The property was just average for me. Nothing really bad. I just didn’t care for stains on the curtains, the sewage smell upon walking down the 1st floor hallway or the fact that checkout is at 11 and housekeeping knocked once and opened my door around 1040 which could have been terrible for her but I was literally about to walk out the door when she opened it. Other than that, it served the purpose.
- 4/5
Solid stay!
- 5/5
Great stay. I like Sonesta hotels. They’re affordable and quality for the price.
- 4/5
Nothing more in particular.
- 5/5
Easy check in, big room with full kitchen and office area, convenient and plenty of parking
- 1/5
This hotel was under renovation. I cannot believe hotel.com is renting out this hotel noisy not clean under renovation. Whatever you do do not stay at this place. Hotel.com should remove this place from his list immediately
- 5/5
Everything is was great customer service was great nice and friendly
- 5/5
It was an amazing stays. Comfortable bed and lot of space in the room.
- 5/5
Quick and easy
- 5/5
Nice room
- 4/5
The check in was great , the room clean and comfortable
- 5/5
Very good
- 5/5
Overall, very good and very clean. TV was limited.
- 5/5
Nice hotel. Was nice having a kitchen. Did not have any bugs which is a major plus.
- 4/5
Great place to stay very far from everything nothing in walking distance
- 3/5
Was not what the pictures suggested.. pictures are from a different location. Place is out dated compared to what it showed
- 3/5
It wasn't the worst that I've been in, and it wasn't terrible. Decent for the price. It wasn't that clean though. The tub had hair in it and the toilet wasn't very clean either