Wyndham Garden Jacksonville

Location A bit older hotel but priced affordable.

Exceptional

Very good

Very good

Superb

Great location and friendly staff. Older hotel

Inside your room, you can hear everything outside in the hallway

This hotels has been one of the worst places I have stayed. I booked there because of the location and the price was convenient to book 3 rooms, but I did know it will be this bad. People smoking outside the hotel, place was not clean inside nor outside. The rooms smelled so bad and sheets were deteriorated, the floor was not clean, the bathrooms were clean properly even the toilets were stained. Just horrible and disgusting.

Room was not that clean. Had to change rooms due to running toilet thru light socket. Restaurant is not open in the am for you to dine in. You have to order to go only. Rooms need some major updating

The hotel has a strange smell to it. One of our bath towels had dried blood on it. The bath floor mat was either dirty or severely stained. The keys stopped working after one use and had to be replaced. Will definitely not stay here again.

Very good

Great staff!

Room was clean but not handicap accessible as requested.

Good and very convenient location

Superb

Access to interstate was good. Bed and pillows were good. Had very hot water. Other than that it is just a hotel. I was not notified I was entitled to breakfast. Nothing in my announcements nor from onsite staff. Paid $3.65 for a soda which was excessive.

The room was horrible

Hotel was clean and easy to find. The deadbolt on my door was broken and would not engage. If I had been staying for more than one night, I would have asked to move rooms, but I had been driving for a long time and just wanted to go to bed. My toilet ran all night even though I jiggled the handle to see if it would stop. I guess I expected better upkeep from a Wyndham.

Passable

The staff was wonderful. In particular the lady at the front desk The toilet in the first room wouldn't flush so I had to be moved. The carpets need to be replaced desperately in hallways. The rooms need some really deep cleaning in the corners and things like that. I realize the building's old but the cleaning staff should really dig in.

Exceptional

Clean comfy rooms

Location Not as clean as it should be

Pleasant

Good

Exceptional

Pleasant

The staff are absolutely the best. We received some really good customer service. As soon as they learned we had an issue with our room toilet, they made every attempt to switch us out right away. Thry were amazing and treated us well.

It was nice.

Everything was great. Definitely recommend.

Exceptional

Nothing Everything I didn’t like nothing

Friendly staff, great price, great location

Exceptional

Exceptional

Front desk was so nice 4th floor looked like ot was under construction fan in tje bathroom didn't work

Passable

Superb

Exceptional

Loved the attached restaurant. The food was delicious and and great service. Check in and out was very easy and very nice staff

The check-in was rude. I showed up 10 min before check-in and was informed that she normally would charge me $30 for early check-in, but this time she would let it slide. Then proceeded to lecture me the whole check-in about how hotels only do check-ins between 3-4pm. I finally replied that was why I was there only 10 min early. Then got to room and it smelled like "fart", I assume mildew. Then door kept opening back up & the lock did not work. The a/c worked very well but didn't elementare the smell. Bathroom door kept sticking shut and I had throw body weight against it to get it open or closed. So either of us using the restroom at night woke the other person. It did seem mostly clean but most the metal in the bathroom was all rusting. The desk chair leans to the right and could not be used. I appreciated the digital checkout but will never be back.

Wonderful day, attentive staff very clean properly and the pool was amazing

This place needs pest control & staff was rude will never stay there if it was the last place on earth I rather be homeless...

Breakfast is "not" included with your stay. There is a restaurant in the hotel...you can pay to have breakfast at the restaurant Breakfast included with your stay...at least coffee and a small breakfast item.

Exceptional

Exceptional

Superb

Exceptional

Exceptional

Exceptional

Staff super nice and helpful The room seem to be moist. The floors, the top of the cabinets, the counters, and the top of the blankets. I don't know why there is a moisture issue in the room. We had the air condition at 73°. I'm not sure why there was la humidity issue. I did tell the front desk. Housekeeping was supposed to come up before we left. They did not make it. I don't hold it against them, because it was check out time and I'm sure they had a lot of rooms to clean. Hoping they fix the situation.

Lights Camera Action

Wyndham Gardens has become my go to Jacksonville hotel for short trips and I have enjoyed the hotel. This location has been perfect for our 1-2 nights stays for concerts and shows. Only a 15 minute drive to the stadium and plenty of restaurants and attractions. The staff has always been friendly and helpful, hotel including the lobby, hallways and room are clean and comfortable. There's no complimentary breakfast but there is a restaurant attached (prices are a bit steep) and places to eat close by, for longer stays that may be a draw back but for the 1-2 nights stays I do it has been fine.

Superb

When we walked in, it had a cigarette odor throughout the floor. There were bugs in the room as well.

Overall clean and comfortable stay. No sitting area for smokers and ashtray right by the exit so was left with a feeling of guilt affecting others. Was unable to get the breakfast that they say was offered. Staff were professional and courteous.

The room had a strong mildew smell that. My two year old could barely stay in the room because of the smell. It was a very unpleasant experience. We did enjoy the red grill restaurant that is attached.

Clean and comfortable

I would like to have access to coffee /tea downstairs and the possibility of breakfast available in the hotel .it would save us the guests from going out to purchase breakfast.It takes away time one can spend in the hotel

Very clean It was nothing wrong

Very clean It was nothing wrong

Very good

Exceptional

Wifi, bed, AC Work desk, no coffee, shower curtain

Work desk, no coffee, shower curtain

Good

Superb

Nothing. The whole place smelled really bad and ppl screaming during the night

I enjoyed the stay

Exceptional

Comfortable and clean overall. Stricter checkin rules for an extra fee.

Very good

Stricter checkin rules for an extra fee.

Friendly staff and helpful with shuttle to cruise port , excellent location Air in room did not get cool enough but everything else was great .

Superb

Friendly staff and helpful with shuttle to cruise port , excellent location Air in room did not get cool enough but everything else was great .

The beds were good and the room had just enough room for my family of 4. The air conditioning worked really well, and the location is a good spot so that you are close enough to various points in Jacksonville.

It had an opening on Friday

Beautiful

Rooms are small and outdated

Good value Rooms are small and outdated

Very good

Very good

Staff was extremely nice night shift and day shift.... they only cleaned rooms every days and we were there Friday to Monday but we just set our dirty towels and trash outside everyday and asked from clean ones from the front desk and it was never an issue....pool stayed open until 10pm which was a plus for the kids....Dave and Busters was literally walking distance.....the indoor, outdoor malls and the beach literally 20 minutes or less!!! Ive stayed here at least 6 times and will continue The only thing I didnt like was the ice was only located on the 4th and 5th floors....we were on the 3rd so had to go up a floor just for ice and we had a cooler that had to be filled daily...beach, pool, etc.... on the other hand ir could be fine not hearing the noise from the ice machine on our floor!!!

The only thing I didnt like was the ice was only located on the 4th and 5th floors....we were on the 3rd so had to go up a floor just for ice and we had a cooler that had to be filled daily...beach, pool, etc.... on the other hand ir could be fine not hearing the noise from the ice machine on our floor!!!

Beautiful

Rooms was very clean no mold or cracks.property was clean .front was helpful.lobby was clean .

Always a good stay

Very clean and comfortable

Nice and quiet What is there not?

Nice and quiet What is there not?

Superb

Disappointing

Poor

The pool was nice and got too room

Todo muy bonito y limpio

It was grear

The cleaning staff was very nice. The area was quiet and conveniently located. The price was good. The front desk morning agent Tawana was very rude and walked away while I was asking questions regarding my room. The manager was professional and kind.

We were able to have our dog. Nice pool. Small bathroom. Dan didn’t work. Door was hard to shut/lock.

Everything was good

We did not have breakfast at the restaurant. The room was spacious, and the beds were comfortable. Glad to have a fridge and microwave. Good parking. I would have liked to have the ice machine on my floor. I did not like having a congregation of smokers smoking at the door by the parking, where had to come in and out. What’s the point of going to a 100% non-smoking hotel and then having to go through that all the time.

We did not have breakfast at the restaurant. The room was spacious, and the beds were comfortable. Glad to have a fridge and microwave. Good parking. I would have liked to have the ice machine on my floor. I did not like having a congregation of smokers smoking at the door by the parking, where had to come in and out. What’s the point of going to a 100% non-smoking hotel and then having to go through that all the time.

Beds are okay, at best.

Pleasant

Easy commute to Mayo, and a great price. Beds are okay, at best.

Very good

Passable

More updated.

More updated.

Very good

This was our 3rd stay at this hotel. Clean. Basic hotel. People slamming doors on our floor wasn't ideal. Outside could stand to be cleaned up. Otherwise, we would stay here again.

Advertised free breakfast! Only reason I booked! NO BREAKFAST!!!!!! ?

Clean

Property needs a little updating. Staff friendly, room was clean.

Very comfortable and welcoming Nothing at all

Very comfortable and welcoming Nothing at all

Everything the room and the safe was wonderful

Cool location Nothing bad

Cool location Nothing bad

I believe this hotel is a good value for travelers to Jacksonville. Its close to downtown/center of the city.

Very good

Very good

I really like the location… very clean,

Best stay, staff was friendly, room was nice and clean. comfortable bed Ice machine not being on every floor

Best stay, staff was friendly, room was nice and clean. comfortable bed Ice machine not being on every floor

Spoke with front desk about the room being dusty, floor was dirty (cleaned it with a baby wipe and it was black!) Also told them the refrigerator didn't work! Was told they would send maintenance and no one came! The next morning told them again about the non cleanliness of the room their reply was we are short on house keepers from 30 down to 15 but she also stated that wasn't an excuse. Never offered to be moved or anything. Was asked if we needed clean towels and that maintenance would be around today (Saturday) got neither! Clean towels or maintenance. ONLY STAYED BC FAMILY WAS IN THE SAME HOTEL ON DIFFERENT FLOORS AND IT BOOKED THRU A BOOKING APP. OTHER THAN THAT I WOULD HAVE CANCELED THE SECOND NIGHT TO TRY AND FIND ANOTHER ROOM

Exceptional

The Front Desk Ladies were extremely friendly and helpful from the start. We knew our stay would be great We have no complaints about anything

The Front Desk Ladies were extremely friendly and helpful from the start. We knew our stay would be great We have no complaints about anything

Room was clean and comfortable. Good towels also. There is no coffee or water in the lobby. The water is in the gym area. No complimentary coffee or tea in the lobby area I found to be unusual. I prefer the lobby coffee to the small coffee makers in the room. Instead I needed my morning coffee and not available.

Conveniently located. Attached restaurant It would have been very helpful to have option of continental breakfast versus restaurant next door with very high prices and auto added 13% gratuity

Location

No coffee,, no breakfast, room was dirty, hair in bathtub. The entry way is falling apart

Couldn't get back in after dark with key & no one was at the desk for a minute but staff was very nice

Service was great. However, it was noisy but no fault of the management. It was the adult occupants.

I’m

Great location right of the expressway so quick access to drive to the beach or the St. John’s Town Center for shopping and dining!

Nice staff. microwave downstairs by the reception area.

all members of the staff that we interacted with with very pleasant there was LOTS of mold on the bathroom caulking....discovered roaches in 2 drawers i was planning on using. Also...at a MINIMUM, there should be one handicap bar to aid in stepping over bathtub side.

The breakfast bar

Bed was comfortable, water was hot. Staff was nice

Water pressure too low.

The staff were wonderful and the facility very good. Location was, for us, just right.

I only stayed for a quick overnight, but the staff was very friendly and kind, and my room was clean and comfortable. Some stuff in the building is a little old, but the maintenance team is clearly working hard to keep everything running well. It's not clearly marked, but there is parking behind the building, so you're not stuck if you don't see any available spots out front!

Refrigerator did not work.

Property fits my needs for my short trip. Great location. Clean room and areas.

I liked it Nothing really. Floors were dirty. About it

It was in a great location It smelled like cigarettes and weed in the building. And I was not notified that my room had an adjoining door to the other room.

Location, value, comfortable beds Broken air conditioner, had to change rooms. Smelled like pot.

Easy access, close to restaurants, clean and comfortable

Everything N/A

Safe I spent one night in a room with a sunken mattress that give me a backache , the next night I got a different room since I complained. Pretty much the same mattress situation.

It was well lit My room door wouldn’t lock

There were roaches in the room

Room was clean, staff were friendly. The area was very quiet. Will stay again

Friendly staff

Everything was great

This is a regular hotel nothing very outstanding to brag about, just normal. I didn't like how they didn't have a complementary breakfast; instead they wanted you to pay for it at the attached restaurant. Location is off the beaten path unless you have a reason to be near businesses. At least the bed was comfortable.

Todo bien

Stayed there for one night. Spacious and clean room. Good location. Comfy beds and nice and warm shower.

There was a very annoying beeping sound through out the night. Other than that everything was nice.

The outside of the windows on the 5th floor could have been cleaner. It was hard to see the beautiful sunrise with dirty windows but we still enjoyed our stay very much.

Great value for the money!!!!!

It was good. It was all right,

Very nice knowledgeable polite staff. Room absolutely not up to par. Needs a deep cleaning and some repairs, like paint. Bed comfortable, sheet and pillowcases appeared and smelled clean. Wouldn't and hope not to stay here again, just for subpar cleanliness Cleanliness

Room key wouldn’t work upon returning to the room multiple times

No breakfast

Perfect hotel for what we needed.

Very friendly staff, clean and in a good location. Price was reasonable Everything was good noting bad to say

the hotel was clean, the staff were helpful, it was everything we needed. We will definately stay with this hotel again.

Jus not what I expected

Great service. Only problem we ran into was communication. Got a turndown I did not ask for that resulted in missing items in the room. Cannot prove customer misplaced items or employee theft. However, housekeeping was informed personally they were not needed that morning when they knocked on the door and yet they come in after we left. Suspicious......

Staff was rude. Dog area was overgrown. Room was too dark. Shower was only hot water. People sleeping in their cars in the parking lot and smoking Marijuana inside and outside the building. Too much noise outside the room while people are trying to sleep.

It’s proximity to the venue I needed It wasn’t a walking distance from eating choices, you had to drive across the highway for food choices. The restaurant next to the hotel had limited hours and choices and seating and wasn’t connected with the hotel at all so we couldn’t charge our meal to the room.

Great spot, everything was 99 perfect Hot water took a while to get hot but that’s no bother

The staff was nice in the cleanest The prices inside this hotel is ridiculous $5 for a cup of soup they cost 75 cents and then you pay $4 for a bottle of soda that you can get for a dollar unbelievable

The room was clean the AC was amazing. Staff was very helpful

Was okay the first night was good that Thursday night they was smoking weed on the second floor was like and weed factory that's the problem that l had.

The privacy deadbolt didn’t work. The toilet never stopped running and had a rust stain down the back. A $25 fee is charged for a pet. I’m not sure what that goes toward. There is no refrigerator. Ice machine is not on the main floor.

The size of the room was great for the value! The bathroom toilet was stopped up and had to be plunged AFTER it had been used.

Clean room, kind staff

Staying for one or two nights is okay, but for families or if you need workspaces, it's not convenient at all. The staff is friendly, but the room has a strange smell, and there is some damage to the building. Amenities are lacking; the gym is well below average, and there are no areas for taking a call or having a quick meeting.

Good value for price. Pretty basic but clean

N/a

This is a great property in a great location. Room is wonderully laid out with all I needed. The condition of the property is poor. It really needs repairs and updating. Loud angry shouting in the hallway very early in the AM made it feel like a crack house.

everything, my favorite hotel! N/A

Missing ice machine 3rd floor- missing molding in bath - light and fan bath not working - the room smelled moldy - for reference it was room 303 go look

1. Helpful staff at check-in. The desk manager should be given credit because it was quite crowded. She did a good job of setting the right expectations and crowd management.

Room price was listed for 107.00 for 2 nights check my account was charged over 300

Estuvo bonito para ser un precio económico

One of my worst stays ever in a hotel.. The phone, microwave and the water pressure was not working correctly at all.. Hair was in the tub and shower once again on my stay.. the toilet was leaking every time I flushed it.. I stayed from Friday to Sunday morning not once did someone change my sheets and also I had one rag with a few towels the whole weekend

Dirty towels and unsafe doors that would not lock.

Great location amazing staff clean rooms and safe parking lot for motorcycles Was a great place no complaints I stay here often

T

The staff was so accommodating. I mistakenly book a single king bed but my wife is handicapped and needs her own bed. Darcy worked it out for us to get into a room with twin beds. Kudos.

Clean and quiet

The service was great

Check in was at 4 but the room wasn't ready until 5pm. The room had an overwhelming smell of clearer when i 1st entered it. After the smell diminished, it was obvious to my son and I that someone had been smoking in the room. Both oders where in the room for the duration of our stay.

All good

Was a nice room

Cleaning staff was incredibly loud in the hallways late into the day. Other guests were also loud at all hours!

Room was cleaned upon check out, towels, etc was received upon request

It's was ok for the price

I’ll never stay again at this property. This property was loud. It had smokers who didn’t mind smoking cigarettes and weed all through the third floor. The check-in at check-in front desk agent made this loud announcement to everybody in the lobby so she wouldn’t have to repeat herself. it was just felt like we were being herded into the lobby. Didn’t appreciate that then on top of that my door didn’t close. There was a whole security issue behind me having a room that had a functioning door so I will never stay at this property again I didn’t even stay in my full duration. I left the night that I checked in so I just took a loss of 100 bucks for the night because there was no way that me and my daughter was sleeping in a room that didn’t have a door that properly worked. it was ghetto and if that’s your vibe, then have added it, but definitely not for somebody who understands and appreciates clean rooms that don’t smell like smoke or see sheds of dog here everywhere if they are property that accepts pets, I was looking and hoping for a property that didn’t have rust all on their doors. Rust on the showerhead lime filled showerhead nozzles. I didn’t wanna even take a shower in there. It was so gross. I just left and went back home because I only drove three hours. I was going to go see the beach butit was overall 10 out of 10 do not recommend.

Lobby great. Now the room was ok but could’ve been better. The sheets had so much hair in them. Then the tub still had hair. We only stayed one night so we straightened it but… that part needs to be better fr. It’s a ok stay for ONE night.. or if you’re not going to be In the room as much.

Clean and quiet.

The staff was friendly and attentive. I was disappointed in the room. There was hair on the bed and pillows. The towels and bedding had stains. I understand it is all white and hard to keep stain free but to have large stains on everything was a bit much.

Room was comfortable

Room was very clean, quiet and comfortable. Check in was polite and efficient. Great price on Expedia.

This property was dirty. The floor we stayed on smelled like weed. Guests were loud and a tour bus was idling in front of our room until midnight (very loud).

Need a little bit touch up outside front but that didn’t effect my sleep lol

Tabitha provided exceptional service!

Did not like the fact no complementary breakfast

The bar didn't have a breakfast bar like we was told it would

our room was on the 4th floor next to the elevator. All night long we had to listen to the noisy elevator motor go up and down. the ice machine was right next to our room and the motor from it was just as loud as the elevator. never except a room right by the elevator its terrible.

The back door needs to be fixed. You can not re-enter after 10pm without banging on the door.

It was a decent and clean hotel for the price, since I only needed a place to sleep and freshen up. Would stay again as long as price remains reasonable at around $100.

Very good

The front desk clerk at check in was amazing! She went above and beyond. I believe her name was Tabitha. Very friendly, knowledgeable, and extremely helpful!

Clean room nice staff the restaurant was not opened on Sunday to order breakfast and the microwave has a safety loc on it had to call for help but this was still a nice place I will go here again

Room clean and lobby/ hallways were well maintained. Comfy beds

All good

I went to this hotel it needs a total update and the room was not cleaned well. I left the property within 45 min and would like a full refund

My stay was great as always . I will be back !

A great budget motel surrounded by other national branded motels.

No free breakfast

No fills stay. Staff was extremely pleasant and helpful. Property is obviously older and needs maintenance. Clean, ample parking, small selection of snacks near front desk. Decent place to stay for a night or two.

I saw roaches, drain gnats, and the place smelled like mold. DO NOT STAY HERE.

There was no ice machine. Bathroom could have been cleaned better

Below average property.

Both nights I stayed I was awoken in the middle of the night. Once by someone knocking on my door at 2:00am. The other by a party that was aloud to continue until I finally called the front desk ar 4:00am.

Great

A GREAT TIME, SLEPT WELL👍👍👍👍. VERY COMFY... GOIN AGAIN THIS WEEKEND.

Very frustrating that I

Terrible

We stayed 4 nights. Initially the room appeared decently clean but then we discovered a cockroach running on the main table. We were given another room. The bathroom sink would hardly drain. Shower water pressure was poor. AC worked well. Microwave didn’t work so they came up and replaced it. Fridge worked fine. It was just enough to stay for few nights.

This was a business trip. The hotel is subpar but the ladies at the front desk were wonderful. Per hotel policy No flexibility for late check out under any circumstances and a fee for early check in was applied when the room became available @ 2:15pm The hotel prefers you hangout in their lobby for hours instead of checking you in. I will not stay there again. In all my years of business travel this is the first time I’ve encountered this.

Did not use

The room was nice. The beds were very comfortable. Bathroom was quite small, but we made it work. The only thing I wish they had was coffee in the morning at least complementary coffee. The pool area was filthy over by the towels. We sat in the shade and cigarette butts are all over hasn’t been swept in a long time plus no umbrellas at tables.

No food in the hotel. Restaurant was closed.

It was ok

Staff very friendly had a problem with tv they fixed fast. Room was fair but black mold in shower around soap dish and filthy behind tv old guests cloths .

Everything was nice and staff was nice as well.

Dirty !

Property is old and beat up.

We stayed there before. The place is very run down since.The building is in need of upgrade and the staff seems very uninterested .

It was just an overnight stay but the room was great. Very clean. But we did not get to experience any other amenities while there.

Its s very nice hotel. Staff were all exceptional. Pool is great. Extremely busy yet wiman at the desk was excellent shekeot everybody moving and happy. She deserves ⁰a big pat on the back and an extra day off with pay. Most people would haved cracked under that much pressure. I admire her work ethic and determination to keep everything under control.These days you rarely see dedicated workers.

The staff was very professional and friendly. I would stay there on my next trip

beautiful staff, nicely and professional

It was a nice hotel

Bed sheets had stains on them, very gross. Hotel company needs to fumigate rooms, saw several roaches in the room.

Staff was excellent No problem with the wifi Air-conditioning/Heating worked well

Everything was adequate, but the shower handle was jammed so tight that it took extreme effort to turn.

This hotel is old and the room was very dark

This hotel needs a deep cleaning or something. My wife definitely was unhappy with the accommodations.

Excellent accommodations

My stay was great as always .I definitely will be back again

Awful experience!!!! The first night I heard people moaning all night long, the rooms doesn’t have any acoustic protection and you can literally hear everything ppl are talking or doing on the rooms around you. The last night after very unhappy about not getting a decent sleep time (what I pay exclusively to do, barely and at least), people on the room next to mine were doing drugs and being very loud and clear about it. I complained to the front desk lady who was absolutely RUDE about my question if I could change rooms. She said they were sold out and I had to handle it, I hope she get to read this and to know she is a awful employee, she should be ashamed. Luckily the security guard came up with me and talked to the drug partying people. I’ll never come back to this or any Wyndham Garden in my life. You guys sucks!

Very loud slamming of doors. All night and starting at 6 am. Also got six duplicates of cards to open the door but still needed to use employee to help. Card wouldn't open door even after 6 duplicates.

Helpful staff. Great service

It was so next and clean . Definitely will be staying again

Not clean or well maintained! Very disappointing

Clean. Good location. Great value

Staff! Definitely needs an update too the look the place looks old

It was kool nice for the price

It was decent. Only issue was the key cards not properly working and staff acting as if it was user error despite other customers having the same issue.

This is my usual go-to spot when visiting Jacksonville. I love the location. The stay was nice, but the water in the shower did not get hot. Hopefully this was a one-time occurance, otherwise, I would have to find another hotel to give my business to.

They didn’t clean the room or supply room daily.

I just have a drop from the ceiling on room 517

Room smelled like smoke. The faucet was loose to the point of nearly coming off. Coffee maker leaked and did not work. Had a false fire alarm that woke up the motel. Just not the best experience. Also the motel totally messed up our pre check in which we did on line and had confirmation, but no record of our check in at motel. Not a great stay

I was not pleased with my stay, I told the front desk personnel that the lights weren't working in the bathroom and I was told "that's how all the rooms are". The ice machine only worked on two floors and my floor was not one of those floors. The shower head has a lot of build up, looks as if it hasn't been cleaned thoroughly. I was not please with my stay.

Cold water mostly water didn't get hot.

Great staff and property

My only complaint is 3 luggage carts for a 6 story building is crazy. Also, the back parking lot dont use if you dont want to get high. Sad thing is that its where most of the available parking spots are. Be prepared to catch a buzz!

Clean rooms nice staff

Great, thanx

Toilet ran constantly, the microwave had dried food all in it, the TV did not work properly; kept losing the signal or the screen would freeze. Room could have been cleaner as well. There was something on the back of the bathroom door; looked like liquid dried all down the door. Bistro was not open for breakfast or lunch; could only order on line.

Room was spotless and

Great room, great, friendly staff. Front dest staff professional and helpful, especially Jennifer! Diligent housekeeping. I would stay again!

Room was very clean. They had a restaurant on site

It was old and for a king bed i expected it to my nice, and it seemed older than the queen rooms i usually stay at

The staff was courteous. Check-in and out seamless. There were no hidden fees. The room was clean and quiet. My family and I had to stay in FL for four days to avoid bad weather at home so we could get to our cruise on time, and this hotel was affordable and comfortable. It was also close to so many stores, restaurants and a Dave & Buster’s. We definitely enjoyed our stay and would stay there again!

Room was clean. Front desk exceptional.

Front desk Staff were exceedingly helpful and friendly.

First room no heat and tv remote did not work, super nice lady moved us to another room with heat and tv remote working but no hot water, hotel problem when I talked with other guest

Low water pressure

Room was cold and didn’t have proper blankets on the bed.

Room was clean, staff was amazing!

Very nice room and reasonably priced

everything was good

The staff was friendly. Room was clean. Great location!

Was clean room. Staff was friendly

Only one ice machine for 5 floors Very noisy lots of parties going on in rooms. It seems like nobody has control over all the noise. Do not plan on sleeping past 7:30 AM are going to bed early. It was a horrible night.

Excellent for the price and access to restaurants. Friendly personnel. Bed was amazingly comfortable. Great water pressure.

I checked into the hotel a little late and they canceled my reservation. When I showed up to check in the lady could not find my reservation she actually put it on another date and messed up my whole reservation and pushed my trip two days forward. Also I had no hot water in my room I took a shower the first night thinking hot water was used by everyone else in the hotel so I waited for 3 days I had to go to planet fitness in order to shower and get ready I requested someone to fix it and they tried three times and did not fix it also my toilet was running. And I had a lamp in the corner of the room fall on me as it was not attached to the base. This is one of the worst hotel stays I have ever experienced in my lifetime. The hallways smelled of pot mold mildew vomits and pigs dies. Getting off the elevator to go to my room was nauseating. Reviews will not be good as I never really had a room at the Wyndham I had a room at planet fitnesshallways smelled so bad... Like mold mildew pot

The room was very clean

short staffed older hotel toliet didnt flush right , bathroom really small noisey and never quiet all hours of the night loud elevator even kept beeping all night. No breakfast not even able to grab a cup of coffee.

Property is worn and not clean. Floors and surfaces were dirty. In our room, the desk chair was broken and covered in crumbs. We saw multiple cockroaches in the bathroom.

Room was very clean, staff was helpful.

Stay was on 12/29, 12/30 and 12/31 for Medical reasons . I told Service Representative that I’m a heart transplant patient and yo ensure my sheets and room cleaned daily. She said that I will be accommodated. I had an appointment on 12/29 st Mayo Hospital. I got back to hotel room and the beds hadn’t been changed snd bathroom hadn’t been clean. I reported it to the representative and she mentioned a lot of checkouts were done and they didn’t have time. It was after 8 pm when they cleaned my room. When my sister took a shower she discovered a bad link from short head. Maintenance came told us it was fixed . But we discovered it wasn’t due to my friend taking her shower. I sent my girlfriend to speak with the hotel representative regarding the issue. She returned snd said the representative said in addition to my $50 being refunded I will receive a refund for 1 day stay due to the issues we experienced. It’s been over 10 business days and I have yet to receive my refunds.

They only had one elevator working so it took extremely alarm for it to reach the lobby

Staff was very accommodating and pleasant!

Awesome experience!

Hair in tub and it was an adjoining room where there was a gap under the doors and I could literally tell what they were watching on TV and hear conversations.

They did a wonderful job.

The bed was horrible. It had a big sagging hole in the middle where some very large people must have slept. The bathroom light didn’t work and the bathroom exhaust fan didn’t work. The shower handle to turn on the water was extremely hard to turn. The air conditioning unit needs maintenance due to the God awful squealing going on inside of it.

Mid

Facility is clean but dated. Rooms could use an upgrade. Bed was very comfortable.

Check-In was poor. Although I checked in online and arrived to the hotel around 6:00 pm we received very unpleasant customer service and the front desk person was unfocused not listening to my name just immediately asking for my credit card and not even a welcome or pleasant greeting. When I told her that just received a last minute change to my appointments. She didn't are and told me to contact Expedia for the change. When I did she refused to answer the phone when the Expedia agent was trying to do a 3 way conference call with them. I had a different person when I checked out but we didn't receive amenities or trash picke up linen change at all during our 4 days we finally received clean towel the last night of our stay while they didn't even remove the dirty soiled towels. Absolutely no service to the room. I won't even book at this hotel ever again.

They did not clean the room. There was a guy in the other room who kept me up all night. I could hear him coughing and everything, plus there's a guy across the room with a dog. I could hear it in the middle of the night. We'll never stay there again.

Very accommodating

Clean and comfortable

Neat &cleam

Nice experience.

The main disappointment was that we didn’t realize that there was no breakfast included like we’re used to at other chains. To make it worse, they don’t even have coffee in the lobby. We were told that there was coffee in the room and it was awful. We couldn’t drink it.

Absolutely wonderful

Yes

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Other than the clump of hair on the shower wall , the room was good for the price

No coffee service in the lobby. Housekeeping very loud too early in the morning!

Came down for the Gator bowl game. The hotel was easy to get to and close to so much to do

Water not working properly no towels

Nice place. Good location sort of in the mid point between downtown Jacksonville and the Beaches. Decently close to a few parks and food/stores. No breakfast. Front desk was courteous. The grounds were kept up nicely, had all kinds of cool decor for Christmas. There was a security office on guard when we got back late in the evening. Good place for the money.

The staff was nice, but the room wasn't too clean.

Era una vacación familiar y nos tuvimos que buscar otro hotel porque nuestra mascota excedía su límite de peso. Es una perra adiestrada y no quisieron admitirla. Ofrecimos pagar extra, pero no quisieron. Tuvimos que separar la familia en tres hoteles diferentes. Poca empatía, mala experiencia.

Definitely left a few items in room and called within the hour of checkout. Room hadn’t be cleaned yet, however I was told no items were found.d. Totally false!

The property appeared to have been neglected for quite some time. The flooring in the hallways was warped and coming up, missing trim in multiple places, pieces of flooring missing in rooms, messy paint jobs. dingy smell. Only 1 elevator worked and barely. Just overall felt dirtt. The staff was ok. not rude but not pleasant.

Booked for 3 nights checked out immediately the next morning will never book again unclean bed sheets shower stopped up full of hair and

They treated us like family

Room was not up to par as far as cleanness. The bathroom tub look like someone walked in it with shoes when it was wet and it dried up. It only had one lightbulb working in the bathroom. One of the beds, cause I have two queen beds, on the sheet had a feminine period stain. And I found eyelashes on the ground and on the bed.

Room was clean, tv remote is faulty only half the functions operable, front desk staff are all nice and helpful, restaurants prices are ridiculous but the app makes ordering easy and the xmas decorations are very nice.

Great staff, clean room and very convenient

Room was spacious and clean . Bed was super comfortable

My wife and I spotted a cockroach in the room

Manager was very friendly & helpful.

Rooms and hallways need a update. One elevator was not working, long waiting times.

The staff was wonderful and helpful. The room needs some minor improvements that we informed the staff about.

No coffee in the morning. No breakfast options. Hotel in terrible need of a remodel. Bed was fine. Shower hot but not clean. Skip this place.

The staff here are phenomenal, friendly, and welcoming! They remembered us from staying with them 4 months ago during their busy season. They were wonderful to work with when my mother-in-law was on life support. We needed to extend our stay twice, and they were more than accommodating! This time, they accommodated us once again as my husband decided to stay another night. We would recommend this hotel to anyone looking for an affordable place with top-notch staff.

Quick check in, clean room, accessible to all the highways !

Room keys didn’t work and the room was horrible! Do not stay here! I tolerated it for the holiday. It sucked! Small bathrooms, no room cleaning. I had one bar of soap! And the walls are thin. Nice lobby that’s it!

Great

Front desk staff are very pleasant and friendly! For the price you pay, you get a very pleasant stay with clean rooms! The only thing is that some things need some renovations such as the base boards near the ice dispenser and the and bathroom a smidge. However, all of that to say, I’ve worked in hospitality and this property was by far up to all of my standards and made my trip an overall success. Huge thanks to the housekeeping and front desk staff!

Great staff, Room was perfectly clean. Would recommend to Anyone!!

Perfect

No, the room was not spotless. The bed linens and towels were clean. The floors were very dirty. However, I carry Lysol with me when I travel. The floors were very dirty. My 9 year old granddaughter wore socks in the room and her socks would be black after a few hours of playing. I mopped the floors myself because this is pretty typical unless you are staying in a 5 star hotel.

Hotel room was so dirty,we left and i request the refund

Always clean and staff is always great

I’ve worked in property management and hospitality for years, so I understand that isolated issues can happen despite best efforts. I also read the reviews ahead of time and saw enough positive experiences to feel comfortable staying here. Unfortunately, our night took a turn. While relaxing and playing a video game in the room, my girlfriend saw a roach crawl across the dresser/TV stand. When we checked further with a flashlight, we discovered multiple roaches—at least a dozen—clearly coming from the dresser area. At that point, we packed our belongings immediately. My girlfriend went down to report the issue first but was brushed off. When I spoke with the manager, Jason, I was shocked by how dismissive and disrespectful he was. It doesn’t matter whether you’ve been in this field for 10 days or 30 years—you do not speak to guests that way. His complete lack of empathy, unwillingness to assist, and refusal to help us relocate despite the fact that this was not our fault was unacceptable. He mentioned they use Massey for pest control, but that means nothing if management is failing to pro

Room was great, clean and staff we're friendly!

Rooms were nice and clean, good location, free parking, property obviously renovated from previous probably less nice condition...

My key card to the room don’t work. The staff wasn’t very helpful.

Close to my destination, staff was wonderful great stay

Humidity has a smell. Hotel is old. Some appliances didn’t work at my room. Room service never happened in 3 days even though we requested it. There was a party on the room next to mine with people yelling at 5am. Definitely not worth what it was paid

Yes

The room smelled heavily of mold, the lock did not work and when I went to tell them that I needed to check out and leave because of this the damn hotel was on fire. The building filled with smoke and they acted like it was no big deal. I want my money back since I didn’t stay.

Nice and close to interstate

Thank you very much for hearing your guests, I don’t want a free room or a free trip, the thing is the Wyndham in Brazil is a very good hotel label and I thought it would be the same here in US. Anyway, thank you so much for your interesting they are just needing an emphatic training. “ how would I like to be treated if I was the guest” That’s all for now Thank you Fabiana

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Clean and great staff

Room was clean. Staff very pleasant.

The rooms need a major update. Hard entering the room. Then the fixtures need to upgraded. Some places missing baseboards. Just needs to lower price until all rooms are upgraded.

I do not want to

Everything was great. Will visit again

Only problem I had is when i ask for cleaning services that never came to clean my room

Room needs to be clean while the guest is out on an outing. Microwave was burning and needs to be replaced.

Staff was great, room very grimy, sticky floors and furniture. Dirty curtains and doors. Far less than ideal. Seemed like a 49$ a night hotel, which at their price point in wholy inappropriate.

Very clean. Staff were excellent

Clean room nice staff ! I did use the Laundry and was good and convenient!

TV did not work at all, for 3 nights, reported problem 2 times. Did not provide breakfast as advertised. Staff was good.

I became sick the third day from my cigarret alergy as they smoke in the laundry room so the towels and bedding have a residual smoke smell. By the third nite I had to sleep upright in a chair as I couldn't breathe lying down. Hard to tip housekeepers as they don't understand any english.

Great staff

Clean, and comfortable

The check in lady was professional and lovely. The room was clean, just old and needs updating. The big issue is the smell in the hotel, and it was worse in our room. Because of that, I will not stay there again.

Very clean and comfortable

Clean room

Great staff but hotel can use some cleaning. Its ok for a budget

Good location to where we were going. Clean ,quiet room

Clean. A breakfast would have been better then having to go elsewhere

This hotel is def. Usable. However it’s not what I’m used to with a wyhndam hotel. The hallways had some trash…the rooms look redone, there was trash left in the bathroom from the last checkin. And gunk and dirt in all the creases. For a quick one night stay it’s fine. Def…not the standard I’m used to

Everything was awesome your front desk staff was amazing the room was very nice and clean keep up the great work and staff you have here.

Greatest service

Jennifer at the front desk was excellent and attentive. Room was good, small issue with the toilet tank not filling up with water but was able to manage that. Front lobby little store ran out of bottled water. Other than those little things, it was a good stay in a safe neighborhood and very convenient to an array of shopping and dining. Will stay again.

This was a great stay. Convenient location. Clean rooms.

Rooms was spotless. Beds were comfy. The manager went above and beyond when I realized my purse was left at home. Highly recommend.

Greatest service

Upon entering our room, we found a roach crawling on the wall. After looking around, we found a 2nd and then a 3rd. After contacting the front desk, the guy was very nonchalant and unhelpful about our issue and refused to refund us so that we could find another hotel. Definitely won't stay here anymore.

Clean towels

My room smelt of a mix of stale smoke and mildew and the floor was greasy. You heard the elevator beep all night as it reached each floor. Should invest in a make over. I brt it was a nice place as new. Definitley not kept up with. T

The room was clean except it smelled of mold. The bathroom toiletries were unusable because the size was so small it was impossible to get the conditioner or moisture lotion out. Broken hook on door of bathroom. TV did not hook up to phone or devices.

Very convenient to the cruise terminal without being overly expensive. Room was clean and beds were very comfortable

The service was excellent and the staff really paid attention to the needs of me as a valued customer

Clean room . Very friendly staff also very accommodating

It was fine

Yes, everything was clean and professional, with friendly employees. The only reason I rated a 4 in an area is: I learned that my sleep was interrupted various times due to my room being close to the elevator that beeped each time anyone went up on down on it the 1st night, and folks used the ice machine which made a loud noise during the night and early in the morning. Other than that, everything was fine. You couldn't have helped that, but in the future I'll get a room further from the dinging elevator and the ice machine.

Laundry setup was very nice. Restaurant had great food. Definitely recommend.

Very good hotel for the price

Awful

I am a travel nurse and this was my first home away from home ❤️Absolutely everyone there made me feel welcomed and safe!! They are all absolutely AMAZING!! Everything was always clean and accommodating!

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Not

Dirty poor maintenance

No early check in since we came from a long drive, my activity was @ 2:00 pm and the check in @4:00 pm. I was going to pay for the early check in and don’t let me do it.

For the money it was clean and comfortable

Gym was very nice.

Our room had a order that we couldn't get rid of we sprayed febrezze it did not help at there was no wash clothes in the bathroom the floors were stinky the fridge had a order also it was a bad experience i would not recommend this place even for one night

Seems to me people whonuse this app get old outdated rooms in need of remodeling

The lightbulbs burnt out in my room and tub was dirty. The hallway smelled like weed.

Beautiful place

Very modern and updated

Clean, TV not working in first room. Resolved by room change. Front desk was super, great, and fantastic!

Okay

close to st. Vincent hospital. convenient location to dinning and shopping

Excellent

Clean room efficient staffers

Outdated tv no apps

There wasn’t someone at the property to help me, or let me in

Staff was great. Maid service cleaned as best that can with the fact the building is molding

none of the USB ports in room worked and coffee pot did not brew correctly needed replaced.

The staff of the hotel and bar were amazingly helpful and friendly.

We heard people getting ice all night long. And one person with a very loud voice was in the hallway while on her cell using the speaker phone. It must have been 3 in the morning. This wasn't the fault of the hotel. Other than that it was a nice stay at a reasonable price. The location was near restaurants and major highways. We will definitely return.

Front desk staff was very helpful with kids.

Great place to stay. Only negative was the desk clerk closing out her cash drawer and counting every dime and telling me I came in the middle of shift change and would have to wait. I had been driving over 7 hours and was amazed that her counting change was more important than checking me in which I had already done the pre check in.

I made the reservation via Hotels.com, which said the hotel was pet friendly. When I arrived and said I had a pet, they said the policy is dogs less than 25 pounds. Well, my dog is three times that! This was not mentioned online when I made the reservation. But the staff allowed is to stay and we were very well behaved. (Much better than the 10-pound dog down the hall which barked a lot!) The bed was super comfy! I’d love to know what bedding/mattress the hotel uses. Very nice! The shower was a bit touchy. Not much temperature range.

Affordable

The total stay was everything that we were looking for and more.

In the middle of the night, we tried to switch rooms or even leave for another hotel, but everything nearby was sold out. We had no choice but to push through the night in conditions no guest should ever experience. While the front desk staff at checkout were respectful and accommodating, that does not excuse the fact that this room should never have been booked. Management needs to address these issues immediately and consider issuing refunds to guests who have had to endure this, which we had to go through. Selling a room in this state is unacceptable.

Staff are nice

Convenient to our venue

The property was overall clean but the outside was very dirty in the back. There was also people loitering early morning and late night

Restaurant and bar close too early

It was good

Good experience

Water in the coffee machine or water in the refrigerator

It’s smells old need to update it

I like the people who clean the rooms thy do super good job

It was an average hotel room for a good price well located for visiting the Mayo Clinic

Areas of property could be updated/cleaned. Pool was nice. Interior smelled of marijuana

I have stayed here the last few times I have come to Jax. It has been a pleasure to stay I have family and friends I can stay with but it is relaxing the rooms have been clean and comfortable; staff very nice. I even added a night. Has night security which is nice because I come in usually anywhere between two and four in the morning usually pretty quiet cause I sleep during the day and I love the location, no matter where I’ve had to go. It’s easy to get to the interstate or wherever I need to go and the prices are reasonable. Wish there was a few more handicap parking spots so that when I come in at 34 in the morning, I always have to end up parking in the very back in the back of the parking lot but then again that’s my fault for coming back so late.

Good location for travelers

Hated how the doors slammed . The security guard was OVERLY top flight security of the world. The back door doesn’t work after a certain time even with your key card it still doesn’t work.

Was a quick trip. Everyone was so attentive and nice. Would stay here again.

Was a cheap and convenient place for a family overnight stay to just get from A to B. We got what we needed from the space and for the price, it was worth it. Everything that we needed in the room— a little fridge, microwave, blackening shades— the hotel also has a fitness center, pool and restaurant. The hotel was busy, lots of traffic. I just didn’t look at anything too closely while we were there otherwise my germaphobia would’ve kicked in immediately

My stay was great. The hotel was nice, close to the interstate, food, downtown, and the beach.

Bed comfort

The customer service was great—staff were friendly and helpful. However, the condition of the room and the hotel overall was very poor. The shower curtain was broken, and there was visible mold throughout the bathroom. Unfortunately, these issues made the stay uncomfortable despite the excellent service.

Some of property mechanical/electronics not in optimal condition. Elevators need servicing and power charging station in room didn’t work for charging phones. Everything else including staff was excellent.

The hotel’s location is great. When we entered, it was clean and smelled wonderful. The lobby was nice, although there were stains on the couch. Once we got to the floor, the room’s smell quickly changed. We were hit with an awful smell and went into the room. It smelled like mildew. There was mold behind the door. The bathroom was small and dirty, and it didn’t feel comfortable to shower in. There was buildup of dirt in the corner of the door. There was also a small bug crawling on the bed. People were walking the floors and making loud noises until 3 AM.

Sketchy area,inside hotel was security guy,a lot of noise and consistent smell of marihuana everywhere.inside hotel room all furniture in horrible condition.

I booked a deluxe room and i was given a very small room. No room for bags and nowhere to put the baby stroller. Room was dirty, bathroom disgusting, hair on the sheets, bugs coming out the sink and the floors awful. Housekeeping never cleaned the room. Asked for clean towele and never received any. Resturant in hotel overpriced crappy food. Will never stay here again.

Property needs updating. The smell of cleaning products is in the air. But they are surface cleaning not deep cleaning.

Love this hotel! The staff is great and the room is beautiful and immaculate. I have stayed in other places and paid a lot more that weren’t as nice as this hotel. A real find!

Clean and simple. Good location. Good restaurant.

Everything was good and clean. Just slow drainage in the tub

Na

Stay two nights , notified the staff that the tv wasn't working didn't get fixed till a day later no type of communication or discount offered

Front desk attendant was very pleasant

Friendly staff, easy checkin but they will only provide room service if you ask. Was at the pool with a weird cloud-no noise or rain and they shut us down-it was 2:30 pm. Weird restaurant experience at red grill. Pizza was so hard it could have built a house. Otherwise I would stay here again.

Clean, nice location

There was a roach crawling on the desk. The blanket looked stained.

This is agood hotel, clean and has good location . My only complain tis he mattress are really hard and the pillows are small and extrange. The rest is ok . For the price it is worth it

It was a great & affordable place to stay

Property needs serious updating on interior rooms. Very noisy. Room was never cleaned by hotel staff. Overall cleanliness of hotel is poor.

Hotel smells and everything is old

Easy check in. Friendly staff.

Bed, floor, and shower were not clean.

Stayed here for business. Good room for the price, and very close to the highway.

Thanks Marcy and the wonderful team!

Safety and quietness of the area

The attached restaurant is horribly managed, and the owner is horrible. Plenty of places around do not give them your business.

Nice rooms

Xxxx

In town for the Nuvia Implant Center near by. Had a great experience and staff very helpful. Room clean. Only complaint might be no ice on all floors.

Room had an odor. Bathroom was kinda dirty. Lady that checked me in was kinda rude. After asking her a question. She says if you don’t like it the Marriott is across the street.

The bedsheets had blood stains on it, the bathroom looked clean on the surface but was dirty and grimy. The door to the room did not lock properly.

All copacetic

I’ve stayed at this hotel because the housekeeping is excellent. They are very respectful, and the rooms are consistently clean. If I encounter any problems, they address them promptly. Overall, this place is certainly a great option for accommodation while visiting Jacksonville.

Great service

Unfortunately We could not sleep, bed was not in a good condition and has very loud squeaky sound with any movement. Also it is a non-Smokey hotel but it had an awful smell of marijuana.

The overall stay was nice and clean. I had to ask for my room to be cleaned I wasn't aware you had to request the service. And they don't serve breakfast. Overall I had a good experience for the price.

Very nice , adorable , clean . Greta service

We had an excellent time at the Hotel. Me and my family stayed a week and had very friendly service with front desk. Every day they cleaned our rooms, made our beds and refilled our towels without asking. I am 100% pleased with my overall experience. My Grandson had a Great time at the pool where they had towels by pool. Also had a Restaurant and Bar in the hotel. The food was excellent. Overall experience was Excellent will stay here again.

I expected some kind of complimentary breakfast. Won’t stay again for that reason.

Even though one of the elevators was not working, the staff were absolutely amazing

The pool was deep enough to swim in.

Arrived at wouldn't let us check in and there was hardly anybody there at hotel we explained we had to be a conference at 4 and wanted to clean up before. Room was dirty phone was static roaches on floor and wall. Remote was broken. No where ti hang towels in bathroom

Great stay

Very comfortable beds! Nice attached bar.

Room was clean and the staff was polite and helpful.

The room was clean and comfortable there were a few small things like the shower curtain needs to be replaced but would definitely stay again