Southpoint Suites Jacksonville

The 1st room 203 ac was not working so I had to be switched to another room that was ion the do not rent list. The room was invested with roaches. The dishwasher was full of roaches. They were crawling everywhere. We paid $100 for that room and it was terrible.

I don’t get my money back Expedia don’t help the property neither

Clean room and staff helpul

Everything was great Nothing

Nothing

Pleasant

There was no breakfast at this place and it was a good destination of where it was Because I was trying to protect my family got my ass beat and got kicked out

Do not stay in this hotel unless you want to be infested with coach roaches I was traveling with my children and we were getting tired it was late so I stopped at the nearest hotel with a reasonable price because all we were doing is sleeping and leaving when we woke mind you it’s 11 at night we go to go in I turn the light on there are about 10 roaches on the floor the were on the fridge they were everywhere I walk right back out I told the lady I couldn’t stay there that I wouldn’t stay with bugs and there were no signs of it at all and I don’t receive a refund I jus want everyone to know so they don’t waste your money ROACH INFESTED

Rip off

Rip off

0

There was nothing to like

Nothing the place was dirty and filfy There was nothing to like

Passable

The AC worked. No kitchen supplies at all.

Towels look like they came from a mechanic shop and tub was not draining properly tv didn't work sheets had spots and stains on them and I never received my pet deposit back and they actually took an extra 50 dollars on top of my 100.00 pet deposit I gave up trying to get it back

Nothing Towels look like they came from a mechanic shop and tub was not draining properly tv didn't work sheets had spots and stains on them and I never received my pet deposit back and they actually took an extra 50 dollars on top of my 100.00 pet deposit I gave up trying to get it back

The staff was awesome

The staff was awesome

Terrible will not stay there ever again

Very poor

Good

Bad

Arizona

Outdated

Outdated

Everything they took my money

The staff were extremely friendly and helpful. The room was comfortable and the bed was soft. I slept like a baby. The person in the room above me seemed to be having a wrestling match upstairs. There was so much loud banging from 8am- 10am. Not sure what was going on.

The property wasn’t clean enough and the room could have been better My bed in the room was wobbly and so was the futon, the curtains had holes in them and the property didn’t feel welcoming

The property wasn’t clean enough and the room could have been better My bed in the room was wobbly and so was the futon, the curtains had holes in them and the property didn’t feel welcoming

Bad

Dirty horrible smell mold room I got was not as advertised

Cleanest, no staff at check out and the room smelled

No

They charge a $100 deposit and they don’t say that anywhere before making the reservation. There is not even a water fountain, but the worst part was how dirty the room was, I found AT LEAST 5 roaches dead and alive, a fake nail, the “kitchen” impossible to use, under the bed full of dust. They did not clean this room for us, they just “made” the beds. It is very disrespectful to charge a $100 deposit fee that was not announced before making the reservation for a room to be that dirty.

Staff, Mr. Robert went above and beyond to make my stay and me being in florida a worthy stay. Need more staff like him.

Area it was in Unclean a lot of things didn’t work like lights. Smell was awful

Location was good This hotel is nothing like the pics on the website hotel was in poor condition and smelled horrible including the elevator tv in our room didn’t have a remote and the room looked like something in a single efficiency not something worth $80 a night won’t stay here again

The clogged shower drain I had to clear before it would drain as no one was onsite and I couldn't call for assistance and the what looked like something splattered on the ceiling

They are in the middle of upgrading and remodeling. It really isnt liveable but will do for at least one not multiple nights.

The whole place needs to be renovated. Several of the rooms were missing different things. The first room that they gave us was missing the TV the couch the table there is no doors on the cabinets. There was barely any water pressure.

Everything holes in the wall carpet spell like dead body

the location and easy access to the expressway Children, apparently without adult supervision, were playing and making noise in a room until 3 a.m. There was no one at the reception desk from 12:25 a.m. onward to complain to, and it seemed to be a normal and frequent occurrence at this place, because no one ever came to do anything about the unbearable noise all night. Cockroaches were crawling all over the room

Unfortunately the smell of the room was terrible.... And I think the bed has bugs... Very old room.

I did not do breakfast. I didn’t see anything for breakfast. Could’ve had a sofa or maybe a loveseat in the room. They only have one chair in the room, so that means you had to sit on the bed. I either lay down and I did not like that. And a little eating sofa or maybe a

Room was not like picture one tiny bed not big enough for 4 people to sleep in. Horrible manager and staff

I needed to get out of the room. The sheets were full of blood and roaches.

The room felt ne

The room not clean, walking high way the smell , bathroom look dirty, and floors not clean. I see the hair

update bathroom

I need to start by stating the staff was wonderful!. The negatives are nothing to do with staff: the entire building smells, dirty/old/mildew. The rooms need major upgrades, my window view was trash and broken fences and a covered pool. The bedroom area has no light, night stands look to have been removed. 2 small pillows on the bed. 1 trash can only in the bathroom when this place has a kitchenette. The kitchen drawers missing, the bathroom pocket door to the bathroom was hard to move. The bathroom sink and shower clogged at every use. Patch work all over without touch up paint. The sheets had an off odor, we brought ours from the car and used it on top. The place is in a prime location, the staff is great and friendly. The problem is the lack of money going into maintenance for this building. We are huge fans of extended stays and this location was awesome but the room was really a nightmare. I hope the owner will put some tlc into the place and it will be a better place.

The manager pushed her way into the room exclaimed that we were smoking in the room and told us we had to leave immediately call the cops. I had just gotten out of the hospital 3 days ago. I have one arm and can barely stand. I've been walking all the way outside and 100 ft away from the door to smoke so why would I have done that if I were smoking in the room? I would have just smoked in the room at that point. This lady is a scam artist. There was not even a couch in the room. We've already paid for the night for our second night and now are being forced to leave. My wife is at work with my car and all of our stuff in the room with me and I had to figure out a way to get it all out and another place to stay and somewhere to go with my belongings. Little lady is a two-faced scam artist that works at the desk year. Do not go here

No AC/HEAT, Temperature outside is 32° no lighting, NONE, Im positive I've NEVER stated in a crappier motel, extended stay, this place truly sucks and we are FREEZING, its hard to sleep/rest when the temp is 32°, if i come down with the flu, someone will be in trouble.

My stay here has been wonderful. I’m a little confused on some charges I have but overall the stay has been great I really don’t have any complaints. I think they could use some updates done in the rooms and around the building because it is a little outdated here but it’s still livable. The staff are the absolute best here!!! Everyone I have encountered here has been so nice so helpful just completely amazing. I would definitely recommend staying here and I will be staying here again when needed

The manager was honest but I never would've imagined how bad it was, broken toilet and unfortunately BUGS!

Older room is smelled a cigarette

The first problem was that even though I extended my stay on hotels.com and talked to the front desk about it, they still kicked me out of my room and told me my stuff was there illegally only to let me check back into the same room a few hours later. I had to leave work to come back and get my stuff. Then they cancelled my key card a day early because they were mistaken about my check out date. Also, the tub dripped constantly and the last day I was there, it wouldn’t turn on to the shower at all.

Lobby staff was rude and very unclear with everything

Good value for money, excellent staff, clean rooms. WiFi in and out a bit but generally ok.

Truly enjoyed our stay! Very clean, comfortable, and safe!

It wasn't so bad.People were pretty nice, but the place really does need an upgrade.And the lastay in that I was really does.Name abraham and cleanness

Room was not as advertised. It was missing the sofa bed. Outlets did not work in the bathroom. TV did not work and remote was missing. Took forever to let us in, despite calling twice. Place was very dirty and had bugs, including a roach. Entry reeked of skunk. We spent less than 30 mins there and demanded our money back. As we were leaving, a truck pulled up and a lady of the night left a car and got into the truck. Did not feel comfortable on the property, felt gross after dealing with the dirty floors and bugs. Attendant was friendly and tried to help - she was the only redeeming quality of the hotel.

The formica on the kitchen countertop was peeling off. This was informed as well. No indication that something could be done. We didn't try to use the kitchen at all. Refrigerator was working but exterior surface was rusted.

The staff was awesome and the hotel was really nice didn't want to leave

Or clean

I booked the room but when I got there they told me it wasn't no room so I had to buy another hotel my money was low and I'm from Georgia

Kitchenette was not as advertised, the room smelled old and outdated. Staff was slow coming for check-in. Carpet on the floors need to be replaced, elevator looks disgusting and floor was dirty like it hasn't been cleaned in months. Wouldn't stay again

Upon arriving nobody was at the desk. Had to wait on an employee to show up

Staff was very friendly but the room was not clean. The carpet was filthy and stained. Pull out couch mattress was all springs and was extremely gross and stained. The tv signal was in and out. Also smoke alarm was missing in the room. The halls were dirty as well.

We stayed for a quick overnight business trip. We chose this hotel strictly on convenient location and price. It was cheap so "you get what you pay for". The property is old and not in the best condition, but at least the room was clean, even if a bit run-down. Staff was friendly during check in, but the check-in hours are limited. If you need a place to crash for the night, it will work - don't plan a vacation there with the family.

Rude staff. Not sure on spelling. Tawana I believe. Moved rooms 5 times. (With staff from rooms 2-5) they witnessed in 2/3 rooms with us cockroaches. Would not refund us or move us to another hotel on their dime. Garbage throughout hallways, blood stains on floors. Will never go back.

It was a good stay

The property was great. I needed a weekend of rest and got exactly that! Very comfortable

The staff here is just amazing. They are very welcome they know who I Am by name they seen and is a nice surprise compared to other places that don't even look at you as a person just as a dollar bill or a headache. I've had no issues in my room is very nice for the price I pay and I would definitely stay here again and recommend it to anybody who wants to stay in a convenient location

Hotel has age but I was comfortable.

Worst place ever.

They provided not even the bare minimum, no chairs, no couch, nothing for the kitchen(you had to pay extra for everything you needed), their toilets barely flushed(no plunger), there were no trash cans in the kitchen or bathroom, holes in the ceiling, the pictures they provided for the rooms is not what you get at all, there wasn’t even a stopper for the tub to bathe my kids in! There was no phone in the room to even contact the staff. And when I finally got there number the phone was disconnected! The only good thing was the beds were comfortable. Never again will I ever bring my family here. Oh and there was a lot of people smoking weed inside the hotel

They STILL charged me even though it wasnt my fault that they had no rooms available STAY AWAY from this place, total ripoff

Its ok

This property is ran down. It’s filthy dirty, nasty, everything is old and breaking. The doors don’t even close and lock securely. A bunch of addicts and homeless people live here. There’s roaches and fleas in the rooms. The rooms weren’t cleaned properly. Still had old food in the fridge/freezer. The staff was loud, obnoxious and ghetto and the facility is a complete reck

Staff were very friendly, and the location was very convenient. However, my room had a lingering cigarette smoke smell to it. It wasn't bad enough that I felt the need to change rooms but it was noticeable when walking in. You could tell the suite hasn't had much maintenance done because you can see various dents, chipped paint etc.

Great price, but building is old and run down. Many fixtures loose or broken. Needs a reno. Poor staff engagement. Had to wait 30 mins to check in while the front desk staff was away.

Very worn and dirty, smelled of pets and urine. Black things came out of the very slow sink drain.

Was told they were over booked and would cancel my reservation then charged me as a no show

Terrible. Worst stay in a hotel I have ever had. Did not stay the second night. Filthy dirty, old broken furniture, carpet was disgusting, light bulbs missing, bag around smoke detector. Hallways, lobby disgustingly dirty. Phones didn't work. Tried getting money back for 2nd night, but phones didn't work. Front office person arguing with me about it even when calling the number right in front of her and it would not go through!

Worst ever experience, i don't know how they are allowing to run this place. Dirty place lights didn't work, floor are dirty and greasy, bathroom door locks were broken , no breakfast, no utensils, chairs were dirty and they charged 110

we had a half full big trash bag left in the trash can from the rpeople staying there before us shower curtain rail broke out of the wall during a shower and nobody cared , even qe complained everyday after 5 days still the same no one came to fix it no fresh towels only if you pay $2 each towel housekeeping only after 14 days of a stay sleeping couch dirty on the inside and the pull out bed no vending maschine a/c didnt work on cold just heat never been fixed either

Worst experience. We had so much inconvenience -We booked a room which had refrigerator, microwave, dishwasher and oven but the front desk refused to provide any utensils or dishes. They said all things are locked in a cabinet and they don't have the keys. I have stayed in many other extended stay hotels and had good experience but this one was THE worst. The rooms have poor lighting and are so untidy.

One of the worst experience with hotel and expaedia customer care . Cant say which was worse. Booked a room and went there. Boooking was with my name. I presented my id and card. Lady on front desk said that other person with me need a id too . Unfortunately other person doesn't had a valid id at that time . Though booking was with my name but lady refused. I have been a frequent traveller and never faced such issue. Lady was ready to cancel the reservation and asked to call expaedia . Expaedia customer care agent was so rude . I told him hotel is ready to cancel but this guy bluntly said no this can not be cancelled. I have used Agoda earlier and faced flight cancelation and they went out their way to help with hotel booking.bad experience with expaedia. Will try to avoid expaedia as much as possible in future

Very clean 👌

No TV in the room. Front desk unprofessional.

When we got there after booking I was told they had no room for us. Got left with no choice but to sleep in the car. Drug infested hotel don’t make the mistake I made. Don’t sty here.

They want to charge now for silverware and cookware. My room was in terrible conditions. Floor lifting up from the ground. The area was very unsafe. The front desk was very kind and helpful.

This place was a CATFISH. They over booked so our original room was taken. They wanted my husband and father in law to bring a bed down THEMSELVES in order for us to stay. This place looked run down and it smelled.

Smell so bad

It’s a roof over your head if you have nowhere else to go. Overall It was a cheap option for my family when we were displaced due to construction at our home, which was what we needed so I won’t say it was horrible but there were definitely some issues. Staff were friendly but not always available, even at the front counter; during check in we had to ring the phones until someone showed up. The lobby area is also only available if you already have a key card so we had to wait with a poor Uber eats delivery person until a guest at the hotel saw us and let us in. There appeared to be one rolling bellhop for the entire hotel, elevator was maybe safe to use, and there was a strange overpowering smell only on the first floor that we could not figure out. Hallways sometimes clean of trash and sometimes not and we caught a gentleman sleeping in the hallway one evening. If it came down to it we would stay again if there wasn’t any other option, but given the choice and funds we would probably stay somewhere else.

Every night of my stay, there were loud, violent arguments/confrontations on the floor above that drew attention on the lower floor. It was impossible to report because it is next to impossible to find a staff member, especially 'after hours'. The outdoor pool. Is only partially filled and judging from the green and brown tinge to the water/pool, probably NOT a good idea to take a dip (the toilets are cleaner, but that's really not a high bar to exceed). Even the exterior dumpster was overloaded with an abundance of trash and full trash bags scattered on the ground and spilling into the parking lot. I realize that a hotel can do little to determine the clientele, but this location felt more like a transitional housing location for the homeless, NOT a cozy 'home-away-from-home' and CERTAINLY NOT the welcoming, convenience of home residence. A repulsive, disappointing experience not fit for temporary shelter,

Given room 307 on top floor go in was filthy smelt of urine and big massive stain they looks like urine on floor sofa bed stuck up in the air broke unusable and dirty Sheet directly on the mattress no mattress cover they can be satanized bath tub dirty garbage cans full no one to contact to get a different room this room needs to be condemned As we only had 2 nights we decided to suck it up. But on arriving back at the hotel after staying out over 13 hours the elevator was broke and was told to walk to the 3 rd floor I explained I could not walk stairs. Her reply was well I’m sorry but what do I expect me to do it be off until morning at this reply I got very upset and she then went on to tell me give me a minute I’ll go sort it myself and with in 5 minutes she resent it and was working it was just laziness that she planned to leave it to someone to fix the next day I will never stay here again and got ripped off the place needs closing down

Thank you

Stole money

Didn't like the incident that happen and how staff handled it. No apologies were given for the inconvenience you had for the day with hotel being shut down by the police.feel like it should have been more done

I would never stay there ever again. They had bed bugs, we couldn’t even sleep.

Very easy check in

Staff was there to help no matter the time

.

One of the best hotels in Jacksonville hands down .best staff too

This is the best hotel ever .. ms leticia and ms . megan are the best ever . They provided miracles for me and my babies .

I swear this place is the greatest ever ! The front desk staff is simply amazing and the hotel is very clean and very comfortable to stay ! Clean rooms quiet and family supported ! The front desk staff is the best of it all tho !! Because without a great staff to welcome you in... its not worth a stay at all .you got to stay here at least once ! Shoutout to Ms. Laticia and Ms. Megan ...the best front desk clerks ever !!!! Hands down the best ever!

I didn’t get the room I reserved. I reserved a room that had a separate room and sofa bed. Had a basis studio with no sofa we only had one desk chair that was broken and couldn’t be sat in.

I had help checking in, terrible service

Dead bugs in sink, room door would not close properly and could be pushed open from the outside. We were told repeatedly that maintenance would come fix it, or we would be moved to a different room - neither ever happened. Instead, the front desk clerk came up, slammed the door closed, said "it's fixed now" and walked off. Also heard yelling, fighting and people slamming into the wall during the night. Ended up leaving and going to a different hotel. Not safe, not clean, and there is no one onsite for issues/emergencies from 10pm-9am. If anything goes wrong during the night, you're basically screwed until 9am the next day. And then good luck getting the front desk to help. Filed a complaint with Extended Stay Corp Office - haven't heard back from them either.

Horrible experience, the room had roaches, toilet seat, broken, bathroom door jammed would not close, dirty fridge and tub, floor filthy with brown filth on it, under the cabinet wrappers from previous guest, linens smelled like urine, staff was horrible did not do anything to correct any of these issues?

Staff was very courteous and accommodating. Beds are tolerable but room wasn’t very clean and saw two roaches. No breakfast as advertised.

Places is full of cockroaches

We arrived and they did not have the room we had reserved. The property was dirty and felt unsafe.

The website needs to be updated with actual photos of what the place looks now, not at the time of opening. Smell old, carpeting is dirty and worn out, shower pressure is awfall.

The restroom in the lobby was also not working.

I also tried to call to cancel the room and did not answer. I will book through other third party agents.

Can not say enough good things about Extended Stay Salisbury. Clean and welcoming property, reasonable prices, amazing staff that are always so accommodating and friendly. Recommend to anyone looking for an enjoyable stay.

Great rates, quiet and peaceful, clean and well kept are a few things that come to mind when choosing to stay at Extended Stay Salisbury. The amazing staff that go above and beyond to make your stay peaceful and enjoyable is what makes this one of the best hotel stays my family and I have. Will always choose extended stay Salisbury for our stay in Jacksonville. Also always recommend this location to any family and friends.

Extended stay has far exceeded expectations. The property is very clean. All staff and management are amazing. Staff always goes above and beyond to make our stay here the best possible. My family and I have enjoyed staying here and will continue to stay at this location when staying at a hotel. I could not ask for a better hotel, location and staff. Thank you for all yall have done for my family and I.

This place was horrible the floors were black it smelt like crap the check in was horrible took me till 5pm to get a room and my kids woke up with bug bites all over them

If you’re here, you’re trying to get a deal I get it. While the room is actually ok, it’s get crazy stuff going on around the property including the front entrance. Expect a scene either there or in the lobby. There are some long term stay type folks there are living there and they ain’t doing so good. Oh, and the people staying in the room next to mine were clearly on a different schedule and stayed up all night. Lots of drug use and partying going on at this place. So if you cool with that and possibly your safety, this place ain’t for you, especially with a family. My wife would have made us leave if she was with us. And breakfast had no coffee. Just hot water, some dried oatmeal, and some muffins that ran out.

Room was a little run down, lack of towels, blankets, etc at the front desk. The person at the front desk was very friendly!

I called to tell them that we would be having a later check in time when we arrived they had no two bedroom rooms available. They only had a one bedroom and it was a very last room. We couldn’t get any utensils, no dishes, no pots and pans. All I wanted was a fork Day too talk to the manager about a discount who said I would have to talk to Expedia. Still haven’t heard from you guys after going back into the room. There was a smell. I went back down managers gone. I’m told manager would call us. We leave for the day come back try to get utensils again we can’t managers nowhere to be found told she’ll call me never heard from her go back into the room smell so bad we have to leave the window down and the air on all night found a live cockroach, and then we found a dead cockroach went back downstairs to talk to somebody and half the time when you go downstairs no one at desk. We were on the second floor. The floors were not vacuumed. They were all dirty, went outside to walk my dog. The garbage can for your doggie Doodoo was full and no one changed them the whole time we were there I’ll never go back to this property and I’m trying to get my money back right now.

We did not like it at all. It dirty and it feel like a government housing

Pretty bad place to stay. Broken bathtub , broken sofa, dirty shower tub, smelly bed sheet, no kitchen amenities apart from the stovetop!! What more could you ask for!

Check in was 2 hours late, no hand soap, shower supplies or even towels. Leaking faucet and broken bathroom door.

I did me reservation troughs Expedia and get the confirmation when arriving at hotel me reservation has canceled due overbook the hotel is disgusting

This hotel should be condemned. It reeks of odor. Great very fortunate thing is my bed was comfortable, but I did have to keep my windows open so that I wouldn’t smell anything, and that worked. Even though it has a kitchenette, there are absolutely no supplies whatsoever to use the kitchenette. There was a sign to ask for supplies at the front desk so I went down and ask for a spoon and a knife and they didn’t have either one. The place just appeared soiled, especially the carpet, the elevator, the outdoor sidewalk, entryway.

The room small was really bad...the bathroom sink was stoked, i couldn't use. I requested repair and no one did it. I rent for 2 days but i left the hotel en 1 day.

Very disappointing.

I attempted to call the hotel to confirm our stay but could not get anyone to answer. At one point I was on hold and told I was number 100+ in queue and to leave a callback number, which I did. They never called back. We arrived at 8:30 pm and there was no one at the desk. We waited about 20 min for someone to arrive to try to check in. We had reservations but the room was not available. We were told it was "first come-first served" and reservations were meaningless. After much discussion, she came up with a lesser room for one night, though we had planned to stay for two. It was suggested we check out in the morning and check back in the next afternoon (IF a room was available) - which we declined. The room was not nearly as nice as described and not worth the price.

This the WORST place I ever stay, infact I check back out after seeing the room, the place had NO ice machine on the floor and when I asked was told they had no ice machines, people hanging around the building ,I didn't feel safe. Ourside the elevator was trash laying on the floor, the smell in the room and elevator was HORRIBLE!!!

Hotel was a quick stop to visit friends. The room had roaches and no towels for all the kids. Other then that it was okay.

I had trouble checking in, but don't know if that area was from Expedia or the hotel. The floor to our room smelled terrible. The carpet was full of stains and very gross looking. The room itself had fake wood floors which looked nice. The room also smelled bad, but a different smell than the hallway. Room was very spacious with a small kitchenette. Our bathroom sink drained extremely slowly. By the time the 3rd person washed hands it was filled to the top. Luckily the kitchen sink worked fine, so we used that for most of our needs. The pull out couch mattress was disgusting looking and sagging in the middle. We opted not to use it. Breakfast consisted of packaged muffins, granola bars, some quacker grits packets and coffee/tea. No fruit, nothing cold, nothing cooked. No ice machine (possibly because you have full size fridges?) in hotel. Quality wise this place is definitely one of the lowest I've been to.

Staff was not in the lobby hardly ever. You had to wait until someone popped up to be serviced. No bell or anything to notify someone. 3rd floor was absolutely disgusting. The floors were not vacuumed or taken care of. I felt unsafe. There was a homeless woman knocking on everyone’s door asking for money and a ride. No one had escorted her off the premises. I will never bring my family to this hotel again.

I booked for 6 people, but the sofa bed was not having bedsheets and blankets, also no kitchen utensils

There was food in the pull out bed. I had to go down twice to request someone to clean it (they never answered my calls) the 2nd time the woman said...you want ME to clean it? Im assuming she thought i was going to clean up from the last people who stayed there. There were alot of roaches and a very unsafe looking plug outlet

Staff was nasty, property discusting. The worst experience i have ever had with a reservation. Never again, with this chain or experian.

Run down not clean other accomodations at around same rate nearby

We had roaches in our room, the keys kept messing up, and we had no towels. I relayed all these issues to the manager herself and her fix was a 10% refund off of $250. It was not acceptable the conditions of the room nor how they felt like they should compensate the situation.

Upon entering the building, the smell of cigarettes, marijuana and mildew hit hard. The wheels on the luggage cart were torn up and it was very difficult to roll. The room smells like mildew and is unclean. The floor is sticky, there was dirt on the sheets of the pullout bed, there were no trash cans anywhere, the fan on the a/c made a terrible noise, the bathroom looks dirty, everything is old and outdated, the outlet covers were broken and/or missing and there were people running up and down the halls yelling until after midnight. I have never stayed at a worse hotel. My two kids are with me and we feel very unsafe here. We can’t wait to leave in the morning.

No trash can, no towels or wash clothes…. NEVER AGAIN!

I liked the easy access to main roads in Jacksonville, yet the site itself was quiet and in a great area to walk safely after dinner.

Just need a remodel

It made me nauseous when I walked in and smelled it, I woke up with a headache. I complained but according to the front desk there was no other room. Dirty hotel, corridors and elevator, room stinking of mold and dog snarl, shower water did not heat up.

Fast check-in and very comfortable room

Dirty, cockroaches and bed bugs

This place is ridiculous

When we got to the hotelat almost 11pm, we were told that we would not have a room as they were completely booked. Then when she took a second look, suddenly there was 1 open. The room was in a very smelly and musty hallway as there was a garbage room in the hallway. The room was in need of some TLC as the paint was bad, the dishwasher was missing the knob, and the fridge was banged up.

If you plan to stay here DON'T. If anything "unpredictable" happens you WILL NOT be compensated for anything. Latricia Wright is the district manager and she never got back to me about the entire hotel not having running water for 7 hours. I simply asked to be credited for an extra day and they refused. With that being said i will continue to reach out to the corporation to get compensation for terrible service and smelly room and terrible mattresses to lay on. This is the worst hotel I have been to. The lady even had the audacity to request a good rating... here's your rating . TERRIBLE

Dirty & outdated

Dirty and smelly

Showed up to check in and they had no rooms available, no help was offered or alternatives

We waiting 15 min by the front desk to get helped with someone that was on the phone speakers while talking to us. We did not feel welcomed in addition of the hygiene