DoubleTree Hotel Baltimore - BWI Airport
About DoubleTree Hotel Baltimore - BWI Airport
This Linthicum hotel features a restaurant and bar, free Wi-Fi and rooms with a 32-inch flat-screen TV. The Baltimore Washington International Airport is 3 miles away and the hotel has a free 24-hour transportation. The bright rooms offer dark wood furniture and include a coffee maker, iPod docking station and in-room movies. A work desk is also standard and select rooms have a microwave and refrigerator. Doubletree by Hilton Baltimore-BWI Airport has a 24-hour gym and a business center on site. Guests can relax outdoors in the pool or play on the basketball/volleyball court. Eden's Landing restaurant, located at Baltimore Doubletree Hilton, is open all day and serves American cuisine. The lounge area features a full bar and daily Happy Hour specials. Medieval Times Dinner and Tournament is 5.7 miles from this hotel and downtown Baltimore is 8.8 miles away. The Edgar Allan Poe House & Museum is a 20 minute drive away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
Reviews
Guests generally appreciate the cleanliness and convenience of the hotel, particularly its proximity to BWI airport. The staff, especially Clara at the front desk and Eduardo at the bar, are often praised for their exceptional customer service. However, there are consistent complaints about the state of the rooms, with guests frequently mentioning issues such as wet carpets due to leaking AC units, peeling wallpaper, and old, uncomfortable furniture. Additionally, the hotel's policy on smoking and the lack of counter space in the bathrooms are recurring points of dissatisfaction.
- Convenient location near BWI airport
- Exceptional customer service, particularly from Clara at the front desk and Eduardo at the bar
- Rooms in disrepair, with issues such as leaking AC units and peeling wallpaper
- Smoking is allowed at the front entrance and shuttle stop
- 4/5
Convenient for travel
- 4/5
Excellent location, good bar but did use restaurant. Shuttle to port would be nice.
- 5/5
Double Tree BWI was wonderful. Loved the shuttle service and the amenities.
- 5/5
Kindness of the Staff
- 5/5
Very friendly helpful staff.
- 3/5
Check in was extremely fast even with one person working the front desk. The line went very quickly and she was efficient and polite. This stay was absolutely fine for a quick overnight stay (we were in town for a concert) but I wouldn’t stay longer. The carpet in our room had some random wet spots in it so we didn’t feel comfortable walking barefoot and our room had an unpleasant smell compared to the hallway. The shower left standing water in it when in use but our bed was very comfortable with great pillows. Stay was okay for the price and staff was extremely polite.
- 4/5
Clean hotel close to the airport.
- 0.5/5
Bad
- 5/5
Huge. Clean. Pool was nice. Not enough bath towels and I requested more but never received them
- 2/5
The bathroom was dirty and the room was very small. The parking lot was full and the shuttles and cars blocked the entrance. It's unlikely that we will stay here in the future.
- 5/5
Exceptional
- 4/5
Helpful front desk staff. Provided information to make my check in and airport shuttle pickup very easy and reliable.
- 3/5
Extremely loud HVAC system in room that ran almost nonstop just to maintain 70 degrees when outside temp was barely 70. Tiny bathroom had very little space around the sink for toiletries and was very dark because the only light was over the sink.
- 5/5
Staff
- 4.5/5
They were lovely and professional. The warm cookies at check in was great. The 12pm check out was great. Not enough spots for members
- 4.5/5
They were lovely and professional. The warm cookies at check in was great. The 12pm check out was great. Not enough spots for members
- 5/5
Love the comfortable bed and bedding and the great TV and those delicious cookies
- 2.5/5
House keeping was good! Rm 726 was noisy had to turn on TV to distract from a annoying noise low Frequency hard to get a good night's rest
- 3/5
Outdated
- 2.5/5
House keeping was good! Rm 726 was noisy had to turn on TV to distract from a annoying noise low Frequency hard to get a good night's rest
- 4/5
Clean Room
- 5/5
I like
- 5/5
Exceptional
- 5/5
I like
- 5/5
Exceptional
- 5/5
I stay at this location every time I use BWI Airport for travel, it’s a great place to park and stay before my flight.
- 4/5
We only stayed one night because we had a very early flight to BWI the next morning but the room was nice and clean. We had drinks at the bar and had food at the bar. Staff was friendly and the food was good.
- 5/5
Exceeded expectations
- 5/5
Exceeded expectations
- 5/5
Fantastic experience. Everyone was very friendly and the property was clean. Shuttle was fantastic to the airport.
- 4.5/5
The location and shuttle service were great. Our stay was short as it was transition before a flight home. Thank you for providing a safe, comfortable and friendly place to stay!
- 4.5/5
The location and shuttle service were great. Our stay was short as it was transition before a flight home. Thank you for providing a safe, comfortable and friendly place to stay!
- 5/5
Clean, quiet, great staff, breakfast
- 5/5
Great
- 5/5
Exceptional
- 5/5
Loved the staff
- 4.5/5
Superb
- 2/5
No air conditioning til around 9
- 2/5
No air conditioning til around 9
- 5/5
Proximity to the airport and reasonable cost. Checking was efficient and the reception was excellent. The only things I would modify would be a “to go” breakfast for guests leaving very early from the airport.
- 5/5
Proximity to the airport and reasonable cost. Checking was efficient and the reception was excellent. The only things I would modify would be a “to go” breakfast for guests leaving very early from the airport.
- 4/5
Clean room
- 5/5
Exceptional
- 5/5
Very clean and a very friendly staff
- 5/5
Rooms where very clean staff was nice and helpful.
- 4/5
Hotel is dated, but served its purpose. Bed was comfortable. Staff was very friendly and helpful when needed.
- 1.5/5
Where to start? Parking was only available if I parked illegally, and there were 2 major issues with the bathroom.
- 5/5
Great location, close to airport, clean, friendly staff
- 4/5
The beds, room, bathroom, etc were neat which is why the 4 stars. Lost a star due to late check in. I feel like if we had stayed an hour later we'd be penalized for it. So, that kind of goes hand in hand.
- 5/5
The warm, fresh cookies upon check-in were a nice touch! Staff were friendly and the restaurant food was really good!
- 4.5/5
Superb
- 4/5
Property was clean, staff were helpful. Pool was cold, but it kept the kids busy for like 5/6 hours. Would book again if needed.
- 4/5
Close to airport
- 4/5
Close to airport
- 3/5
Pleasant
- 3.5/5
They do not serve lunch just breakfast and dinner.... When I had the chicken sandwich at the bar, I spent sixteen dollars for the chicken sandwich The meat was barely there.It was so thin and small, like extremely... it was basically chicken skin fried on a thick bun.... all the other food was great. That was very disappointing, especially for the price.
- 3.5/5
They do not serve lunch just breakfast and dinner.... When I had the chicken sandwich at the bar, I spent sixteen dollars for the chicken sandwich The meat was barely there.It was so thin and small, like extremely... it was basically chicken skin fried on a thick bun.... all the other food was great. That was very disappointing, especially for the price.
- 5/5
Nice staff, clean room, great location.
- 3.5/5
Good
- 3/5
Did mot include breakfast and did not pay the extra fee for it. Hotel was a little worn/aged, staff was friendly though. Room was clean except trash was left piled in bags outside our room when we arrived after check in
- 2/5
The lights were confusing, there only seemed to be a wall switch for the hall light. Everything else had to be turned on at the lamp itself. None of the USB ports worked, they were all loose. Outlets were hit and miss, the only one that worked well was the one in the bathroom. The AC never met the desired temperature, I don’t think our room ever got below 70 degrees when we had the thermostat set at 60. There was half of a false eyelash on the bedside table. The light bar in the bathroom was rusted and the lights were not bright enough to shave. The mirror in the bathroom was old looking and needed some type of work on the frame. The wallpaper on the bathroom was curling. The pillows were far too small and soft for my taste and the comforter was far too heavy. The mattress was fine and the refrigerator worked well
- 3/5
Most staff were nice and room was clean. Beds and pillows were terrible. Food is also bad.
- 4.5/5
It’s close plenty of food options for our stay. Parking fills up pretty quickly in the evening, so you may have to park towards to far Back of the building.
- 4.5/5
It’s close plenty of food options for our stay. Parking fills up pretty quickly in the evening, so you may have to park towards to far Back of the building.
- 3/5
Most staff were nice and room was clean. Beds and pillows were terrible. Food is also bad.
- 5/5
Exceptional
- 5/5
I love how nice staff was. I hated the parking.
- 4/5
Close to BWI airport, clean room, I had breakfast from menu, very good, good prepaid price. bed very good, staff good, free shuttle to airport, hotel price reasonable, overall good. I was very comfortable. I recommend this hotel.
- 5/5
………..
- 5/5
Exceptional
- 5/5
I always stay at this location when traveling or flying out of BWI, i never regret it.
- 4/5
Did not eat breakfast. The room could have been a little more updated. More hooks in bathroom. Overall was fair. People at desk ,were very nice.
- 4/5
Did not eat breakfast. The room could have been a little more updated. More hooks in bathroom. Overall was fair. People at desk ,were very nice.
- 4.5/5
The furniture in the lobby needs to be replaced!!
- 4/5
Clean rooms, helpful staff. Great location to airport
- 5/5
Na
- 5/5
EXCELLENT RECEPTION
- 5/5
Hotel was great and the shuttle was extremely convenient
- 5/5
Did not get breakfast
- 3/5
Breakfast isn’t included so I didn’t get it the room was ok but definitely old and kind of eh also it’s confusing because they have it divided and the elevator/halls don’t connect
- 5/5
Great stay thank you
- 4/5
Waited a bit but not too bad
- 5/5
Breakfast has a surcharge and it’s okay
- 5/5
Wil at the front desk was extremely helpful. Please thank him for his service.
- 4/5
No breakfast
- 5/5
Nice ataff
- 5/5
The staff were very friendly Nothing
- 4/5
The lobby was nice and staff was welcoming!
- 4/5
Nice bed and pillows
- 5/5
Very convenient for BWI travel.
- 4/5
Yes the room was very nice and clean
- 5/5
Nothing
- 4/5
Did not have time to enjoy amenities. Restaurant was not open for lunch, but there was a snack bar area to purchase snacks, frozen meals, a pre made salads and sandwiches.
- 3/5
Bed was comfortable but room was very shabby. Worn furniture. Dark. Dirty carpet. I would not go back.
- 4/5
The hotel itself was nice. The room was comfortable. We had a large group of high school athletes on our floor who were having a good, loud, silly time in the hallway. After 11 or so, they quieted down. The breakfast buffet was mediocre. The staff was friendly.
- 4/5
None of the charging points worked.
- 5/5
Very nice. And only 56 dollars before fees
- 1.5/5
No breakfast.. no nothing
- 3/5
The clean staff, I was disappointed, I asked the young lady to change the bed linen, and vacumm, she cleaned the restroom and left WITHOUT changing the linen and vacuuming. I called the front desk told my situation, they passed the call to the cleaning supervisior, when I told her of the situation she stated the following "we only change linens on Thursdays" ( Friday, the day I requested the change) I then asked, so you only change linens and vacuum on Thursdays, she said I will send someone up to vacuum. Nope, the linens was NOT CHANGED, even though I asked.
- 4.5/5
Very clean Affordable Close to BWI and the shuttle service N/A
- 4/5
The cover on the heater is missing the foam weatherstripping. There’s a little on the left side but none on the right side. Felt like a cold window was open. I resolved it for my stay by placing a folded bath towel on top of the heater. You should repair this so the next guests don’t freeze.
- 2.5/5
Once u pay for room they dnt tell u u got to pay 18 dollars for breakfast
- 5/5
Was as expected. And a great last minute room rate.
- 5/5
Staff was very professional, helpful and friendly.. parking rates are amazing. Great restaurant inside. Would visit again
- 5/5
Free airport shuttle.
- 5/5
Clean room, very friendly staff and I really loved the warm cookies given to us upon check in.
- 5/5
The staff were very friendly I liked everything
- 4/5
Left to early for breakfast. Cookie was great. Shuttle was great. Several people(transient workers possibly)smoking right outside the entrance when we got there.
- 3/5
Friendly courteous staff. Restaurant food needs improvement. Overall it was clean and decent.
- 1/5
Everything was good until it was time for breakfast. $18 for breakfast and there is only coffee and tea. The buffet only had pork….not enough options for the amount of money. Very disappointed
- 5/5
Great stay, staff were nice.
- 4.5/5
Parking
- 4/5
Having the bar was nice. Food wasn’t bad.
- 2/5
The Glade Plug-in that was in the room was gross. The parking was very difficult because snow wasn’t removed very well.
- 5/5
Wonderful and accommodating staff. A personal preference, but the pillows were really soft and flat. My husband did not mind the pillows though, so totally personal preference. A lovely stay overall! We really enjoyed Baltimore, and it was nice having a nice place to lay our heads.
- 2/5
It was stains on the wall tub was clogged sink dripping overall worst doubletree I have ever stayed in
- 5/5
Front desk staff was very courteous- even gave me an extra warm cookie when I was leaving in the morning on my way to a funeral- very kind gesture! Room was clean and comfortable - enjoyed my stay!
- 5/5
Clean hotel. Nice staff
- 5/5
Everything was good!
- 5/5
Room was great-right temp for a cold night. Slept well! Staff was friendly.
- 5/5
clean room, friendly staff, great amenities
- 5/5
Room was clean cookies were delicious
- 5/5
Friendly staff, and clean rooms
- 4/5
Room was nice. Could’ve been a bit more modern. If there were a mini bar or fridge, it would’ve been an even better stay. Still had a smooth stay, no trouble.
- 5/5
always clean, dining room offers some nice choices.
- 5/5
All employees I dealt with were amazing and beyond friendly. Checking in was easy and I was even accommodated with a gluten free cookie! I love that they thought of those of us with dietary restrictions. The room was very nice- clean and comfortable. The bar was open until midnight, unlike some hotel bars that close early. Double Tree Hotel BWI Airport will be my hotel when traveling here from now on!!
- 5/5
Great room and great front desk staff!
- 4/5
Friendly staff
- 5/5
Staff very friendly and helpful. Room very clean and spacious & the beds very comfortable. The food in the restaurant was very good
- 5/5
The room was very clean. It was quiet on the 3rd floor at the end of the hallway. We asked for rooms together for a group of 6 but we were spread out over 3 floors. It’s a great place to park your vehicle when you go to BWI.
- 5/5
Yes room was great
- 4/5
We missed our connecting flight so we had to get a hotel room for the evening. The van drivers to and from the hotel were excellent. The room was clean, the bed comfortable. The woman at the front desk when we checked in, was not friendly, and did not direct us to the elevator so we had to come back and ask because there are two Towers. She also gave us bad information about the van the next morning, telling us to be down there 20 minutes before the van was due to leave …there wasn’t a soul around and we could’ve used that extra 20 minutes of sleep.
- 5/5
Staff very friendly.
- 1/5
So I had to call down at the front desk and announce that someone else also has my room keys and they are headed down to secure another room. No apologies to say no compensation very unsettling.
- 5/5
Good options to chose from and good quality food.
- 5/5
Clean room. Comfortable bed. Friendly staff. Nice location. Airport shuttle was great!
- 5/5
Great customer service
- 5/5
Very kind and courteous staff.
- 5/5
The staff was excellent! The front desk team was customer service oriented and made me feel welcome as soon as i areivwd. The bar staff was exceptional as well!
- 5/5
Excellent customer service
- 5/5
Perfect
- 5/5
We always stay and park at this location when we have an early flight out of BWI, we’re never disappointed.
- 5/5
Room was clean.Special welcoming on TV screen.Wonderful staff.Beautifully decorated lobby with several christmas trees.
- 5/5
Clean room. Friendly staff.
- 4/5
I was allowed early checkin by the friendly staff
- 4/5
Hospitality of the staff
- 5/5
Yes everything was great staff was friendly and the room is really nice and cozy
- 5/5
Nice amenities
- 5/5
Everything was on point
- 3/5
It looked nice from outside. Beautifully decorated for the holidays. Most staff was friendly but there were a few who were not. We hung out in the lobby to have a drink and the chairs were dirty and used looking. Walking to our room, the walls were rough looking and areas of the wall paper was bring held up by corkboard tacks. The room was nice and clean looking. It could havw been better lit. Overall not a bad hotel.
- 4/5
Clean rooms.
- 3/5
Internet issues throughout the stay. Staff reset internet and kept apologizing. Big group checking in late at night ( midnight) loud traffic by elevator, up and down the hall.
- 5/5
The toilet was not comfortable, too shallow or water level too high.
- 4/5
Room was spacious and clean
- 5/5
Excellent
- 2/5
The heater/ac unit leaked water half way across the room. Didn't notice till i went to turn the heat down. Breakfast that we paid extra for wasn't served till after we had to leave sunday morning.
- 4/5
Convenient to airport. Great shuttle service.Clean, comfortable room.
- 3/5
Staff were fine but room terribly outdecorated, old air condition,etc
- 5/5
Enjoyed my stay. Clean and fresh. Will stay there again!
- 5/5
The staff was very friendly and helpful. The room was very clean.the bed was perfect: the matress was the right firmness, the comforter and pillows soft and cozy.
- 1/5
I came to get rest before my flight and while sleeping kids were banging on my door and also slamming theirs as well running in the halls being very loud. I was very unsatisfied.
- 5/5
Atmosphere
- 1/5
The hotel itself was poorly maintained: the furniture was peeling, the bathroom grout was dirty, and there was even a spider in the first room. I ultimately did not stay at the hotel because of these issues, yet I was still charged for the rooms despite not staying in them. Given the circumstances, I’m requesting a full refund for the charges. It’s disappointing that a property under this brand would handle a guest’s health concerns so poorly, especially one involving pregnancy. I hope management takes this feedback seriously, addresses the lack of cleanliness and communication, and ensures that future guests aren’t treated this way.
- 5/5
Everything thing was good
- 4/5
Yes it was
- 5/5
Thank you
- 1/5
Well, I’m still waiting for my refund. I’ve booked it for the wrong date as y’all can see now I’m still waiting for my refund. I paid my coverage fee.
- 5/5
The room was clean. The pull-out sofa was more comfortable than most. The staff member who checked us in was nice and extremely helpful.
- 5/5
Front desk help was great! Very nice hotel and room.
- 5/5
I didn't get breakfast
- 5/5
The staff was friendly, room was clean, and we got a warm cookie with our stay, which we thought was cool!
- 1/5
Stuck me in a room by the stairway. 8 feet shorter than a standard room. The bathroom was like a closet. Actually had a tub to step into. No grab/safety bars in tub! Air/heat sounded like a washing machine. Was supposed to be a queen bed. My feet were over the end (only 6 foot tall). I felt like I was sent to purgatory. Never stay here again.
- 5/5
Staff was amazing and so nice and helpful
- 5/5
We really like the conveyance of the hotels location to the airport. We tend to take the first flight out and this gives us a little extra time to sleep and peace of mind. No hazel checkout. Rooms are clean, plenty of room for two people to spread out. Bed was comfortable to get a good night sleep. Checking in was quick, staff extremely friendly and fun. Always love the cookie. If your not wanting to go out, but need to get out of your room for a bit, the bar and lounge is a nice place to sit have a drink watch a game, watch/talk to people, or I saw a couple playing cards. Thanks for the enjoyable stay.
- 5/5
I stayed here for the Baltimore running festival. This place was affordable but high quality. Didn’t get an opportunity to eat breakfast there since I had to leave for the race before they opened but that’s on me, not them lol. Definitely plan on staying there again next year!
- 5/5
Close to the BWI Airport without the noise. Shuttle service was offered with professional service! All staff was courteous, knowledgeable and extremely pleasant to interact with. The room was clean and all areas of the hotel were highly maintained!
- 5/5
It was clean, front desk staff was friendly and helpful.
- 4/5
Great
- 5/5
The staff is excellent and quite accommodating. I will be staying every time I am in Baltimore.
- 5/5
The stay was excellent, the room was as well.
- 5/5
Comfy beds, clean, great water pressure. Good TV. Love the bar and restaurant. great hang out spaces all around the lobby. Very much enjoy this hotel.
- 4/5
Hotel was adequate. It was clean and a good place to sleep and shower when my flight was unexpectedly diverted to Baltimore.
- 5/5
Convenient
- 5/5
We love this hotel. It's clean, safe, reasonably priced & close to the airport & Glory Days. Definitely our go to when we're flying out. Keep up the good work and we'll continue to stay here 👍
- 5/5
Great location to the airport- staff was awesome and places down the street for food. Room was clean and nice. Water pressure was awesome!!!
- 5/5
Very clean. Front desk was super friendly
- 5/5
N/A
- 2/5
It was an old, dated property
- 2/5
Had 2 bugs in my room
- 5/5
The staff were very nice! The accommodations were excellent.
- 5/5
Great
- 5/5
Staff was excellent and clean rooms.
- 5/5
It was nothing special about this hotel
- 4/5
Great service and friendly staff.
- 4/5
Clean and close to sport facilities
- 4/5
Room was clean. Staff were great. No free breakfast, but they did offer one for a price.
- 5/5
Many restaurants around the
- 5/5
Clean
- 5/5
The property was well maintained and staff were very friendly and helpful. Location was perfect for my needs.
- 5/5
Friendly check-in staff, short ride to airport by hotel airport shuttle.
- 5/5
Nice property
- 4/5
Nice size room. Wonderful staff, and even had a bar and free coffee. No free breakfast though. I will most likely be staying again when I return to BWI from San Francisco
- 3/5
Old property not well maintained yet safe and does the job. Everything in room was loose: emergency door lock, lamps, toilet paper roll holder, bathtub handle and faucet, shelf in bathroom. AC unit looked rusted and old (yet worked well) and window curtain rod was also old and rusted (over AC unit). Otherwise bed and bedding was clean as well as towels. Daily housekeeping. Door locking mechanism caused issues - needed new battery. Took 4 times me going downstairs to get appropriate assistance to get into room. Safe and secure area and good location without being downtown. Free parking
- 5/5
Convenient overnight stay near BWI.
- 5/5
Clean friendly
- 5/5
Awesome
- 4/5
Very pleasant place to stay. The rooms were very clean and staff was friendly. My only complaint is the outlets would not hold my phone charger.
- 3/5
Property says it has a pool but the pool is closed and it’s 86 degrees out!!! Misleading.
- 3/5
It wasnt bad but it was not very clean. Especially the bathroom
- 4/5
Close to BWI, good parking
- 3/5
The property is very old, outdated and dingy. The staff was excellent and efficient.
- 5/5
Everything was awesome. Staff was excellent
- 5/5
The hotel is in a quiet area, the staff is attentive and friendly.
- 5/5
Location, cleanliness, staff, all was great!
- 3/5
Bed was not comfortable at all, and did not even get my free cookie
- 5/5
Close to airport but I did not notice any sounds of planes. Facilities a bit worn out and room could have used more cleaning but it was still pretty darn good all around.
- 3/5
& when asked about switching rooms I was told would have to wait till one became available…fast forward…when I returned later that night…around 6ish…front desk had NO IDEA what I was talking about…
- 5/5
Airport location
- 5/5
Great price and accommodation
- 5/5
Our welcome at the front desk by Jackie(?) was very warm and welcoming. We immediately felt like we were in very good hands. Our room was clean and perfectly suitable for us.
- 5/5
Unlike the Ramada, which was dirty, bed only had sheets no cover, lamp broken and the env ironment looked like homeless people were being house there. Nothing against the homeless.It should not be on your list of recommendations and I should recieve a refund. Ty
- 3/5
I witnessed the lady at the front desk be blunt with (2) different guests before she got to me, and sadly she was not the friendliest with me either.
- 5/5
No free breakfast, no free coffee. Not much options to buy breakfast. No computer/printer to print boarding pass. But the staff at the counter helped to print boarding pass for me.
- 3/5
Staff was very friendly and nice.nice bar set up housekeeping arent doing there job good the bathroom sink in my room was filthy and the carpet has a very bad smell. The came in my room and only put towels in didn’t make the bed up or try to straighten up the room. They are very lazy
- 5/5
Parked for a month, no problems.
- 5/5
The shuttle needs better attitude adjustments. Why be in hospitality with that attitude
- 2/5
Staff wasn’t helpful. No cart available. Tv and multiple things weren’t working. Really terrible service
- 1/5
The food at the restaurant was excellent and bartender makes excellent drinks
- 1/5
My room was not cleaned for 5 days.
- 5/5
Clean rooms, friendly staff
- 5/5
It was a nice hotel. The only thing I’d change
- 5/5
Better beds are needed but otherwise …… great stay
- 5/5
Good
- 5/5
Great place very friendly staff.
- 4/5
The front desk staff was great and housekerping was good. We did have ants in the room, and one extra towel would be great.
- 3/5
I don’t usually write reviews, but I felt I should share my experience in case other guests face the same. I stayed from August 2 to August 3, and during my stay, I noticed unpleasant smells in the hotel and especially in my room. The bed sheets, covers, and pillows had a strong bad odor, which made it uncomfortable. There weren’t many amenities in the room, and housekeeping never came to check. The bathroom trash was full, and I wasn’t informed if I needed to request cleaning, which was disappointing. I hope the management can improve these things for future guests.
- 3/5
Needs updating. Some floors were musty
- 5/5
Good property and good staff. Even got a welcome bag
- 2/5
The bed was comfy and the AC in the room worked. Outside of that, there was no AC through the rest of the hotel. I purchased breakfast with my booking assuming this was a continental breakfast i could grab and bring back to the room. Nope. Restaurant style, again, with no AC and it was too hot to sit and wait. Charged $50 for late checkout, which i agreed to previously, but had 4 different attemps by cleaning service to come service the room. Ruined the entire reason for late checkout (sleep).
- 5/5
Instead got stuck with a pricey uber
- 4/5
Friendly staff, clean hotel, good food served at hotel restaurant.
- 4/5
We had a good stay. The property was clean, had a modern feel, and my sons enjoyed the outdoor pool and basketball court.
- 5/5
Nice clean property
- 5/5
Very clean and friendly staff.
- 1/5
Me and my wife were looking to spend some time to use the pool at this location, but the pool was closed. We went back to our rooms only to encounter there was an issue with the power. I feel like management should have told us at the front desk that there were issues in the hotel but nobody said nothing. I feel like we were cheated out out of our money. I am giving this a one star because this happened to us twice within two days. I always use Hilton and this is a shame for them.
- 3/5
Staff was kind of rude and not helpful. Rooms were ok. The sealing was leaking poop water and they had no other way around it so we had to walk through it. I understand these things happen sometimes but what disappointing is weeks before arriving I informed the hotel that we were arriving late and I’m traveling with children and would like rooms near each other. We arrived and they were like oh sorry we only look up your info once you arrive and we have no rooms together
- 5/5
This hotel is amazing and very convenient location.
- 5/5
Loved the pool
- 4/5
It's a really nice resort.
- 1/5
I booked this hotel on June 20th 2025 and June 21st 2025. On arrival I could see it was visibly dirty the floors had caked up dust by the wall trims on the floor. The couch was so dirty I couldn’t seat. The paper wall had peeled considerably. By the second day I saw a roach on the bathroom floor. By the end of the night I had killed 3 roaches total. I alerted staff they offered to switched my room, within 5mins another roach. Needless to say I wasn’t comfortable sleeping in any of the rooms. Unfortunately it was about 1am at this time. All other other hotels would have been booked as confirmed by front desk staff. I pleaded to stay in their secondary lobby until morning as I would be leaving for the airport that morning. They refused and security insisted I leave and called the police. He was upset that I raised my voice although I never insulted him. I am yet to get a refund. The manager was very unhelpful. Please stay away from this hotel!
- 2/5
The bathroom was not clean and the bathtub was running very slow during the shower the water stuck inside the tub, also the old lady who work at at breakfast aera was really rude and annoying. But fortunately the lady who check me out was nice and made my day.
- 2/5
The first thing was the parking, there is none and there's a car there with no wheels. It was very unsafe there. On towels at the pool, i was in room 513 the night stands very dirty. Needed more towels in the room they was only 2.
- 5/5
Clean/comfortable room. Great bed.
- 5/5
I love the cookies.
- 1/5
Bugs were all over the hotel
- 5/5
Nice place
- 5/5
Check in staff were amazing. The car park and transportation to the airport can’t be beat.
- 5/5
Clean. Friendly, helpful staff!
- 5/5
Great airport hotel restaurant and shuttle to the airport.
- 1/5
Doubletree is known for their warm cookies and they we cold and seemed like just taken out of the wrapped and placed in the new paper sleeve for aesthetics. On the plus side the staff was great, they were pleasant and tried to accommodate the guest as much as possible. The surrounding area was great and convenient to shopping, food and the airport. I was truly disappointed being that this was a DoubleTree and had great ratings which I do not see how. I would not recommend this hotel for the price. It is more along the lines is a motel.
- 4/5
Staff was nice, room clean and comfortable, nice bar and as always, loved the cookie!
- 3/5
Check in and get to the room and ac doesn’t work had to go the front desk twice to get someone to come then when comes to fix the ac he gets smart mouth for the price this should not be something anyone to endure
- 1/5
What can I say? this hotel completely fell off of the status quo our room wallpaper was not aligned with the seams ,shower curtains that didn't protect the water from creating a puddle on the floor. had to step out in a puddle of water after taking a shower each day , receptionists, at the front and desk, gave us a lot of issues for asking to change to another room this hotel was no different than staying at motel 6 , after a very nice gentleman from the engineer department demanded change our room, also, there was a big issue of tires being stolen off your vehicle this was unsettling this interrupted me and my wife sleep all night, hoping to have tires on our vehicle the next day this hotel is unbelievably inconsiderate why wouldn't they have a security gate? To protect the customers
- 1/5
Bad coustomer
- 1/5
The restaurant was closed on one of the busiest holidays which is an extreme inconvenience. They also required a $50 deposit at check in which was NOT stated when booking and paid for the entire room already. They ask of your a Hilton honors member but you get zero points booking with Expedia which is ridiculous. The rooms looked like motels with chipping paint and lights that do not work. I was misled by all the positive reviews. Would never stay here again
- 3/5
I have partly the timing of my stay affecting the environment as it was memorial day weekend and kids and teenagers were everywhere. The cleaning staff come at 9am, and I read I would check out at 11 am. It was clean and mostly did the job, but the seclusion and calm I wanted was lacking.
- 5/5
Close to the airport with a free shuttle
- 5/5
Ok
- 5/5
Thank you to the staff, they were great
- 1/5
Let's start with someone died in the hotel while we stayed there and they didn't think to tell us anything as we had our young children there with our majorette team.
- 1/5
Expedia had me book. When i arrived i was told they had been out of rooms since 5 hours ago
- 5/5
Very good
- 4/5
The airport shuttle was great. Every half hour/24 hrs. and the driver was very helpful
- 5/5
the staff and people working were incredible
- 5/5
Excellence service overall.
- 4/5
Parking was tight.
- 5/5
The place was nice and clean, the shuttle to the air port made things lot easier to get to and from. Friendly staff as well
- 5/5
Great Hotel. Staff was so nice and helpful. The only complaint I have is the pillows. They need to be more supportive.
- 4/5
Wasn’t there long but the staff were amazing
- 4/5
a little older, but was well maintained.
- 5/5
Check in was speedy and hotel is very nice and comfortable. Love the close proximity to the airport
- 5/5
Great place to stay before flying out of BWI.
- 4/5
Near the airport
Frequently asked questions about DoubleTree Hotel Baltimore - BWI Airport
Does DoubleTree Hotel Baltimore - BWI Airport have free Wi-Fi?
Does DoubleTree Hotel Baltimore - BWI Airport offer parking?
Does DoubleTree Hotel Baltimore - BWI Airport have meeting spaces, conference centers, or conference rooms?
Does DoubleTree Hotel Baltimore - BWI Airport have a fitness center?
Where is DoubleTree Hotel Baltimore - BWI Airport located, and how walkable is the area?
What's nearby
- Baltimore Airport 1.9 mi
- Baltimore Convention Center 7.1 mi