MainStay Suites Little Rock West Near Medical Centers

Clean and not carpeted floor room

I loved the kingside suite. The room was large and spacious . It was clean . I wish I was closer to the front because I was at the end where the exit was. I could hear when the door closed or talking but that was the location of the room. Everything was

Room was clean, nice size. Value was great. Close to hospitals. Very nice at front desk. Strong smell of weed in the hallways, gave me an instant headache. Had to put towels at door and line with paper towels to keep smell from seeping in.

Very good

Good location and good amount of space for price Dirty couch, stains on sheets, overall did not feel very clean

It’s a run down property, with old fixtures and facilities that need an update badly. Staff were friendly and courteous.

Horrible bathroom, the tub wasn’t clean. It looked like mold in the corner Definitely not what I expected.

Great value for the room, had a dishwasher, full size fridge, and a stove top. Would absolutely stay here again

Poor

Very good

It was a great location-close to Baptist Hospital. It was very clean and the bed was comfortable. A good place to stay for the price. I would choose it again. Only complaint was they were out of paper towels.

That housekeeping only comes every seven days or by request for a extra charge

Bed was horrible. Staff was very nice.

Location Bed was horrible. Staff was very nice.

The kitchen Housekeeping walked in on my wife and me having sex before it was time to check out

Housekeeping walked in on my wife and me having sex before it was time to check out

Exceptional

Majority of the staff were super sweet and very patient. Due to checking in early, the room was upgraded for free. There’s a $50 deposit and a $150 pet deposit. They’re refundable, of course, but it would’ve been nice to know ahead of time. There was also a $25 early check-in fee.

Majority of the staff were super sweet and very patient. Due to checking in early, the room was upgraded for free. There’s a $50 deposit and a $150 pet deposit. They’re refundable, of course, but it would’ve been nice to know ahead of time. There was also a $25 early check-in fee.

Bad

Nothing at all The cleanliness of the hotel

Nothing at all The cleanliness of the hotel

Overall you get what you expect from a cheap hotel at $60. However, you get a full kitchen with your room. Most seemed renovated in my room, but the bathroom was not and a bit disappointing. Regardless this is a good cheap long stay room close to most major hospitals in Little Rock

The halls felt dirty. The elevator was rough looking. I was scared to walk barefoot in my room and when i did i got in the shower and proved why i was scared. They attempted to upgrade the shower with some paint. It was poorly done. The paint was all over things it shouldnt have been in the tub.

Great!

The pictures DO NOT represent the property. The bathroom had spackle falling off the wall. The tub was stained with some yellow substance. When I brought this to the attention of staff they were unhelpful and told me they don’t have any supervisors on shift for the whole weekend?!? Then offered to move my room. I was shown the 2 other rooms which has the same stains and dilapidated walls. I had to rebook at the hotel across the street and they attempted to no give me my refund for the additional nights until I reported them to corporate and hotels.com. DONT GO THERE

Everything was perfect. Kitchen came in handy where I didn't have to eat out all the time. I don't have anything to complain about

Bathroom could be a tad bit cleaner found hair in my shower

They do accept pets it was clean and quiet

I didn’t enjoy the housekeeper coming in I’d had only been there 12 hours

Good clean place to stay. Very cordial staff

Kitchen was great and fully equipped for cooking. Overall the hotel was clean and staff very very helpful

Very nice hotel. Very spacious. Full kitchen. Comfy bed. Very clean.

Location near Baptist Medical Center- room was spacious with nice kitchen area- wonderful set up for our stay-

the first room I was in the dishwasher was broken. in both rooms the shower was filthy. just stained yellow and there were pubes in it. the room smelled awful as well as the hallways. I had to check out early because i just couldn’t stay there it was nasty

THIS HOTEL WAS FILTHY

Nice clean room . Didn't have a remote for the TV staff was friendly and gave me a replacement remote .. staff was very nice and talkative while getting my reservation handle . Be aduves there's a $50 deposit that is asked for when you are done getting booked it it's a no cash credit or bank card . The website doesn't mention it but over all it's a nice place that book . How long it takes for the $50 is based on your bank I was told

The queen bed was a full size...NOT a queen.

Very nice room. At the rate we paid, housekeeping was every 3-4 days between trash pickup and other small things. Towels and bed items replaced weekly. The kitchenette is invaluable to help cut down on the need to go out and pay ridiculous prices at restaurants. The fridge is 3/4 regular size which is great. There's no ice machine but each fridge has an ice tray. Very limited kitchenware but sufficient for the average person to get by. No breakfast at all and the coffee available is less than desirable. Best to buy instant and make in the room. They have a decent little convenience area with a good selection of snacks and food. They also have larger kitchen items like crockpots and blenders for rent I'm assuming. The laundry is reliable and somewhat affordable. About $6 to wash and dry. Security is not great, but we don't feel unsafe. All of the doors that we used that require a card worked reliably. Overall, it's one of the best "you get what you pay for" hotels I've ever stayed in and I have no complaints based on the rate and condition of the hotel. :D

Yes

Na

The room was relatively clean but the bathroom wasn't as clean as it should have been. There were no towels, no water pressure in the shower, the key card needed re-coded after the second day, some plant near the front door smelled so bad I was grateful for a back door, maintenance was happening all over, and I don't think any employee I spoke with spoke English as a primary language.

Very nice and friendly and wonderful staff

Have stayed around 10 nights in a month time frame, and 8 of the 10 days, I went to get coffee at the lobby and it has been empty. When you turn the corner to let the desk clerk know she is sitting with both headphones in head down and watching TV on her phone. Decided that I’d just start making my own coffee since she was unreliable only to find that the room coffee maker is mildewed and disgusting. The fridge also wasn’t cooling in my room causing my food to go bad, but I brought the issue up with the evening desk clerk I was told the maintenance guy wasn’t available and was also off the next day so there would be no swapping it out or repairing it. Shower drains very slowly and starts to fill up if you are in it for longer than 2 minutes. If you literally only need a place to sleep then it should work for you. But if you need it to actually function as a suite where you can prepare foods and live during extended work trips you can find better. I guess you get what you pay for. Or in this case, don’t get what you pay for.

Very clean room, and the staff is very helpful and friendly

Yes

Great room for the price and convenient to the hospitals.

Room was clean and Lakeisha at the front desk was awesome!!!

Room has always been cleaned thoroughly by staff. Defective door lock was promptly fixed.

The room was clean and comfortable. I loved the kitchenette. The wait staff was super nice and I had clean sheets and towels. I stayed for 5 nights. I’d be back.

Kitchen had food left from someone else in cabinets other than that all was good

Nice place to stay

The hot water did not work in the shower, only in the sink.

The room was quite comfortable. The recliner chair proved as indispensable as it was luxurious. The wide screen TV was very entertaining.

The bathroom was not completely cleaned or restocked properly. There was an opened and use soap bar on the sink that someone tried to over with the wrapper. The shower was dirty with small hair and soap on the walls. The towels given in the room had long tangled hair in them.

DO NOT STAY HERE!! Bed had pubic hair and dried blood stains on the sheet. Shower was disgustingly dirty and full of hair. Staff were not accommodating at all!

It’s was okay they didn’t bring clean towels and we stayed Friday-Sunday they

Our room was clean- but there were dirty dishes in the cupboards. Quiet, large room with plenty of room if you are staying for multiple days or weeks. Close to the medical center. No frills- no breakfast , no ice machine. I would stay again in the right circumstances.

Rooms were clean but staying here last year and seeing how they operate under new management this place is going down hill slowly but surely

Overall nice place to stay I had attended on staying for 10 days but instead I stayed 6 nights I ask for a refund I haven’t yet received which it states that you can get a refund online I personally want pay for a long period like that any more it would be a day to day thing if I ever needed it for a long period of time

Very clean, very quiet huimin ties were great. Indeed. This ency's sweet. His staff was very friendly and helpful. And quite patient always smiling

They haven't refunded my money yet. The deposit they're asking for.

Hooker motel who took my deposit because of bad reviews not my type of place to stay but I was trying to save money and stayed here big mistake I got a queen room but it was a full size bed not a queen can’t watch anything on tv they only have 12 channels and after I gave my review on the website they took my deposit back

No frills, but room was nice and staff was helpful.

The room was nice and clean. I loved the pillows. With the weather being extremely hot, i liked that the ac was on when i came in. It was nice walking into a cool room.

Everything was good but couldn't get a remote to change channels or scroll the channel! Customer service was nice!

My room was clean and comfortable. The hallways are a little plain and dull but overall, I would stay again. I did feel safe as I was traveling alone.

Front Desk very professional very clean

Comfortable

Rooms clean an all the staff we see was super friendly

Quiet, and clean

It was a bit noisy but I still enjoyed my stay.

Room could have been a little cleaner. No shampoo in the dispenser in the shower.

The size of the room was great, clean. All appliances worked, was late when I went to bed so I was going to shower in the morning but no hot water. No time to reach out to the front desk because I was in a hurry to leave.

We’ve stayed at this hotel multiple times before, but this most recent experience was completely unacceptable. When we arrived, we were told there was a booking issue despite having a confirmed reservation. The staff offered a $20 credit for a future stay as compensation. While not ideal, we accepted it and tried to be understanding. However, things quickly went downhill. When entering our room, there was a foul smell. We were only there for about 45 minutes before heading out for the day. When we returned, the smell still there. my 9-year-old daughter discovered a wad of toilet paper with feces on it under the kitchen counter, which was the source of the odor. We immediately contacted the front desk. Later, they called back to say no one was available to clean it. I had to go downstairs to speak with someone in person, and they simply gave me a card and told me to file a formal complaint and ask for a refund. To make things worse, the toilet in our room ran loudly all night, making it very difficult to sleep. At checkout, she mentioned she had inspected the room before we arrived and made comments that suggested she didn’t believe our account—essentially implying we could have caused the issue ourselves, which was deeply offensive. We have photo and video evidence of everything. Sadly we will not be returning. Traveling with children, we expected basic cleanliness and professionalism. We got neither!

Needs more parking , other than that I would definitely stay at this hotel again. The staff and cleanliness of their place were outstanding.

Loved my stay!

Staff very respectful and friendly

Will definitely be coming back. Thank you!

Updated and clean rooms

Very quiet I wasn’t disturbed once

Couldn’t get any rest due to a disturbance next door to my room, I called down stairs a few times to report the issue but nothing was done about it, it was by far the worst stay I’ve experienced while staying at Main Stay Suites. It was hands down unprofessional and as I stated I’ve never experienced anything like this at his hotel.

very clean and smoke free I like it. I enjoy my stay here.

Clean, comfortable, and safe. excellent choice for guests with family at Baptist hospital .

This is a very nice place. Clean and efficient. Does not have a lot of kitchen appliances but we are only here for one evening so that was ok.

I have stayed MANY times here and the management is always very friendly and helpful.

Comfortable room. Quiet

The facility was newly remodeled. Very welcoming and modern. The staff was friendly and accommodating! We will definitely be back!

This hotel has a "no firearm on premises" policy that was not listed in their Hotels.com details. When discovered they would not cancel the reservation and charged me for the full stay that I couldn't legally use since I travel with a firearm. Their excuse was I had booked with Hotels.com, but Hotels.com app would not allow me to cancel reservation on day of check-in.

I stayed for 3 nights. My room was clean, everything worked as it should and the staff were very friendly and helpful. Having the kitchenette was very convenient and I liked that it was well stocked with pots/pans, dishes and cutlery. I would stay here again.

There was a very strong must odor in the linens, pillows to be specific. The pictures show carpet but they actually do not have carpet. The hot water did not work in the kitchen sink and barely worked in the shower. Due to the room NOT accommodating my work needs I had to book another property at the last minute. Don’t waste your time or money here.

The hotel is very close to Baptist Health Medical Center and Arkansas Heart Hospital. The owners were renovating the facility, but the noise wasn't a problem. The rooms were super nice and comfortable. It is ideal to stay for a long term or more than one day. It is budget-friendly.

Extra friendly staff!!

I was place on the floor with my cane in hand. Well the elevator broke and the hallway flooded. Not a good experiences for a week stay. They are remodeling but… enter at your on risk people live there so be strong. Not what I expected in WLR.

Professional services

Did not like the roach

Quiet and conveniently situated.

Room was very nice. Check in was easy.

I walked in, saw the roaches and that the property wasn’t as pictured in my opinion, and walked out after realizing just how bad it was. Even with the smell, I gave it a shot but everything in me said to leave and I did. The front desk agent tried to make me happy and was very kind but I mean another room wouldn’t change the smell nor the bug issue. They refused to give me a refund despite the clearly misleading booking experience. I cannot describe how terrible the smell was short of to say that I never got used to it. There is no way the renovation will fix the bug issue. Maybe a renovation with a wrecking ball but like that’s it. The ac was also either off or not working in the room. The floor was new but the chair, kitchen, and just the condition of everything tells me it is not just a facelift that needs to happen to fix this place. I felt like if I turned the lights off, the roaches would battle the bed bugs for territory over my sleeping self (if I could sleep). I’ve stayed in some gross places but this is by far the worst. Avoid. At all costs. I paid for a whole new reservation after calling around to other hotels at 2 am. That’s how much of a hard nope this place is. It’s cheap but I’ve stayed at nice, cheap places.

Clean and Nice place. Staff Keerthi, Dushanth and Neermal all were great. Helpful and courteous.

The staff is very sweet. They always smile and greet you. I have never had a hotel befofe that asked me to let them know of they can do anything for me. If i stay in town for another week, i will definitely stay here because out of 4 hotels in west little rock i stained in, i never wanted to retun.

The Guy That Was There On February 13,2024 Between 10 & 11:00 PM was So Helpful I'm Grateful For The Easy Check In....

The staff is great. Kiki went above and beyond when i need help with my paynent card. She was very patience with me. Awsome customer service..

I made huge mistake in booking. But the staff was friendly patince and understanding and helped me out. I give the staff 12 stars.

Nice property but customer service was nt satisfactory

Kitchen had old food in the refrigerator. Coffee spill stain all over the bar

The property was not as clean as I would expect of a hotel, but it wasn't horrible. We had no issue staying there. A young lady was there during the two evenings of our stay and on the morning of checkout. I believe her name was Keethri (?). She was delightful! And very helpful. Our room was wheelchair accessible, including the shower, and it had more space than any ADA-accessible room we've ever stayed in.

Staff was very friendly and kind

The whole stay was horrible. I booked a 2 queen bed suite. When I got there and checked in they downgraded me to a double bed room. They also charged me $25 for something I’m not even sure what for. I kept asking the man what it was for and he said they charge everyone. Then he charged me another $75.00. I get to the room and there are lights just hanging out of the fixtures even the lights in the fridge were hanging down. There were cockroaches and the floors were sticky. We only had 2 towels for 3 people for 2 days. When we tried to ask for more towels they wouldn’t give us any. The heat index was at 105° and the air condition would stop working for long periods of time. The trim was coming off the counters and cabinets. I honestly don’t know how this hotel is open for business. I’m very disappointed in my stay. And can’t believe I spent $300 on that hotel. I was in town for a concert and live 5 hours away. If it were up to me I would have left early Saturday night and not stayed a whole other night in that hotel. But the rest of my party was not able to stay awake to drive all the way home. The absolute worst and most disgusting hotel I’ve ever stayed at.

Would never stay here, property is nasty with trash everywhere. They do not sweep the floors. No one was at receiptionist desk or would answer the phone. I ended up reaching out to hotels.com and got the reservation cancelled and booked in cleaner hotel.

Staff was fine. Problem was that Expedia took the reservation, charged me, but when I arrived, I was told there were no rooms available. I did chat with an Expedia staff (Chayanne, I think) and it was resolved as I was given a refund, but it took about an hour and was frustrating.

facility is in bad shape and lack of maintaining

The staff was rude

So the entire property reaked of smoke Curtains didn’t work, telephone didn’t work to call down Couple lights was out Most likely never stay there again

I was unable to stay here due to no staff manning the front desk!! No help from customer service either! Place looked dirty and read other reviews about drugs and prostitution there!

Do not stay at this hotel, its awful. The front door which is supposed to be locked after ten is left wide open. The place is dirty, bugs and trash everywhere. The staff is a joke, they don't care and can't do anything. There were no pillows on the bed, no tv remote and they didnt have one, no kitchen items and they could've provide any. It was just horrible.

Floors are very sticky and dirty and the room smells horrible

No attendant was at the desk. Note taped to desk said be back later. Another guest stated they had been gone 3 hours. We had two sick and very tired babies so we unfortunately had to go find another hotel

This place is not a good place honestly it’s like a half way house. We checked in which the lobby don’t look bad but after that the nightmare begins. We went to the elevator and there was bags of trash in it. We were also being followed. As we walked down the hall I honestly think the smell of pot was so bad that we were getting a contact high. We open the room door thinking let’s just get in our room and stay locked in we open our door and the TV was on in the room lock was broken on the door the smell was awful and there was people coming in and out like buying drugs or prostitution it feel so uncomfortable that we loaded up and left I didn’t even stop at the lobby to complain I felt so uncomfortable that I didn’t even want to start a fight or argument because I Felt unsafe and my four month old didn’t need to be there. Please do not book this hotel.

Horrible they asked me last time to give a good review this place has roaches, understaffed, no trashcans in the rooms, they don’t put new sheets on the bed and the staff is horrible

Very poor experience. Two cop cars in front of bldg upon arrival, man talking to prostitute in lobby, staff unable to locate reservation, unclean room, dilapidated couch & mattress, and nonstop noise from adjacent areas all night.

Drug dealing activity. Random people knocking on my door every night around 2am. Key card kept being de-magnatized. Front desk was mostly unattended m. I was suppose to have Queen bed but I was a full bed. I had to go to Walmart to buy wash cloths because they did not have any. This has no comforts of home. No pots and pans, silverware, toiletries, hair dryer. Lots of activity like a crack house

Great location and a really nice room. Definitely need to spray for bugs. Roaches were in the bathroom. Unhappy that there was no breakfast provided until after 7 am. Not even a cup of coffee.

Staff was very nice and it was very quiet

Made reservations over a week in advance. The first room I was given the door didn’t latch. The second room I was given actually had someone staying in it. And the third room I was given the lock didn’t work so I couldn’t get in the room. So at 12:30 am I was scrambling to find a place to stay because there were no rooms available at this place. The staff was not pleasant through any of this. And not once were they apologetic. It was not a great experience.

EVERY TIME!!! Room was not cleaned well. I had to go downstairs and get soap, and wait for someone to let me in my room.

The room was filthy trash was left in the room, found a crumpled cigarette in a chair, ROACH crawling up the wall was the kicker.....

This was one of the worst places i ever stayed at. I requested 2 beds they said they didn't have it but it was not close to being sold out then i was never told there was a 100 dollar hold on my card. The room was nasty no room service had to bring the dirty bath towels down to get new ones then to top it off there was roaches in the room. Just bad place

The rooms were full of roaches. Dirty rugs, carpet and cabinets. The property needs serious maintenance.

Never again, folks. Never again.

This place was filthy and had a strong smell of cigarette smoke. I didn't like anything about this Hotel's atmosphere or smell.

The elevator was close poorly functioning and according to staff had been so all day. Constant beeping noise from elevator. Bed had only a sheet and very thin cover-no blanket was available. Will not stay there in future

This was one of the worst places i walked into.. checked in at 5:09, checked out at 5:27.. cops everywhere, dirty and trash everywhere, room was filthy and had not been cleaned in years, food all over the room, urine all over the toilet and floor, mirrors have never been cleaned.. clothes and tissue under pull out couch, no sheets and mattress was dusgusting.. do not walk into this place.. we checked out and booked another hotel..

When I arrived old cars in parking lot and one up on blocks. Nobody at front desk and about 10 minutes later someone showed up. They were friendly and normal check in. It was hot and smelled in hall and elevator and trash all over the floor. Room was kinda clean, but AC seemed to keep it humid in room. Cable tv was out part of the evening. The general impression was there was maintenance and housekeeping issues.

The staff was willing to take care of the smoking issue from other rooms.

Room was disappointing, lights didn't work properly, room was not very clean, etc.

The hotel smelled like smoke, and even though our room smelled better it was dirty. There was a pile of clothes in the elevator and it smelled like urine in there.

There was still garbage in the room. Toilet wouldnt stop running. No bedding for the pullout couch. Refrigerator was dirty. Something was spilled in the floor and was sticky. Would never stay there again.

The whole place was dirty and smelled

I stayed at this hotel about 6 years ago, and it was very nice. Well 6 years later it was very run down. Black mold in the tub. Carpet pulled up half way down the hall. Bathroom sink had no way to let the water out, lamp by the bed didn't work, and overhead light on the bed was out. Clientele looks a little sketchy. Definitely wouldn't stay there again.

Well I stood downstairs in the lobby about 30 mins waiting for somebody to check me in. It was totally a waste of time because once I got Checked in and I went to my room I only to check right back out because I realize that they had very large roaches

The place was very confusing and discombobulated. It smelled awful stinch it smelled of mildew dogs barking all times of the day and I had restless nights

We left within 5 minutes of arriving and found another hotel. It was filthy. Cigarette butts in hallway. Trash piled up outside around trash cans. The fridge in our room had food in it. People loitering by the front doors. I did not feel safe there with my children.

This property was clean staff was friendly. It is in a very convenient area.

Worst hotel I’ve stayed at in 30 years. Blood all over the mattress when we opened the sofa bad. Then they didn’t have pillows, sheets, or blankets for it. A used bar of soap was in the shower, so had it been cleaned?! The front desk guy was incredibly rude and had no cart to carry my luggage. The hallways were filled with smoke-smell and the floors were filthy. They advertise a full kitchen, but there were no dishes or even a spoon!

Very dirty room, everything was broken, we had to get a sofa mattress from another room because ours was filthy (blood, hair, crumbs, etc.).

It smelled really bad in the rooms where it’s a non smoking room and I started getting lightheaded and I kept finding cigarettes buds around the bed in a non smoking room and when I talked to the manager he said he can’t do anything for me so we decided that we should just leave and find somewhere else to stay where we can feel more comfortable.

Not

The mattress was bad..needs ro be replaced. Two lamps wouldnt turn on, had to plug clock in and was so dusty. Tv remote...couldnt get tv to turn of..

Well when I check in too room come to find out check the room out it’s had Roach in room on the bed and the counter plus flies in the room as told them to check me out I’m staying in this hotel with roach and flies in room plus leaving the hotel right outside area I’m very unhappy I will never stay there

The staff was nice enough during check-in and checking out. The hotel seemed clean and all upon arriving. After checking in and going to our room, when we stepped out of the elevator we noticed a distinct smell. Someone had been smoking weed and it was all in the corridor. Our room slightly smelled of weed. We had to go back to the front desk to get a remote for the tv. The elevator quit working and we had to take the stairs. Despite notices all over the place about quiet times, there was loud talking, laughter, and squeals in the corridor all night long. I will not be back to this particular hotel. The week before I stayed at another location for this chain and instantly regretted booking a room at this location.

The walls are thin. You can hear everything. The stove is old and the oven knob was broken. Also bed bugs.

Lobby wasn't locked in the middle of the night, went out a couple times for a smoke, and it states lobby locked, but it was open. Front desk person socializing with a guests for a long period of time, with the small lobby it was difficult to maneuver around the guest.

They put us in a room without a sofa bed that we had booked. Had to switch rooms then the new room tv remote would not work, the shower was broken, and the bathroom plug in was broken.