Sonesta Simply Suites Memphis East Poplar Pike ​

Great place

The pool is not open that was a lie then we get to our room there’s a bonnet and sex toy in the bed “how was the room cleaned prior to our stay”? It’s states breakfast well they have nun front desk stated there hasn’t been none since they took over lastly there are no pots to cook at all in the unit no dish soap and then the luggage carrier broke into pieces old and rusty! I was very unsatisfied with my stay ! Hopefully as it get renovated you guys do better ! You can’t even get a cup of coffee glad star bucks was right there !

They didn’t have any breakfast It need to be updated seen roaches carpet smells the loveseat had stains

Room size Pool was closed. No dishes or cookware to use kitchen

sleeping the staff accused me of smoking in the room and i dont even smoke

I had no air my entire stay. No I didn’t complain because I didn’t want to seem like nagging Nancy

Bed was clean and comfortable. Staff was pleasant and helpful. Kitchen cabinets were completely empty. Floors in room were in need of repair or replacement. Half the toilet paper holder was broken off the wall, so the rolls were set on the back of the toilet which is impossible to reach when needed so I put a roll on the bathtub. Electronic key did not always work so the front desk had to let me in and reset it several times. At least it worked the night I was out late so nobody was manning front desk. Halls were generally quiet but since my room was near housekeeping, I did sometimes hear them going in and out. Also heard garbage disposal from other rooms but that did not bother me. I didn't see any restaurants etc nearby and no complimentary breakfast. Overall served my purpose which was a place to stay while visiting family after the first hotel I reserved months ago canceled my reservation before I arrived and said no rooms were available due to a long-term contract being extended. I didn't bring a car but it appeared the lot was full at night.Snack and beverage vending machines in lobby.

I chose not to stay. I switched rooms due to the conditions of the first room. The second room was still not up to par

Poor

Bad

The size of the room. Having a loft room is so beneficial for our family. The person who checked me was super nice! The room I was in was FILTHY! The kitchen floor was sticky, so I used wet paper towels to clean it up and they were black when I finished. Absolutely nothing in the kitchen. No dish soap, no sponge, no paper towels, nothing to cook with. Kitchen sink leaked all over the floor. Not a single blanket in the room!

Good

Bad

Simple and clean cost effective

Room was not cleaned. Floors were dirty. Sofa was dirty. Microwave didn’t work and was dirty with some greasy substance. Kitchen light out. Door to bedroom coming off the hinges. Sink in lower bathroom was slow to drain. Vents were dirty. This was important because elderly parents have respiratory issues. We were here because of the death of an immediate family member. No one is on duty after 10pm or before 9am. We couldn’t wait to check out so we left room key in drop box and checked out at 7:00 am. This hotel should be taken off the vendor list. I will never bring my elderly parents to stay here again?

Very good

For an inexpensive hotel, this was pretty good. There were a few things that could have been better: there was only one trash can in the suite, the toilet paper holder was broken. On the positive side there was an ice maker in the refrigerator and the suite was two stories with ample sleeping options.

Pleasant

Exceptional

This was a roach in the bedroom, the had a suit with nothing in it. One chair at the counter, no pots, pans, or utensils. Furniture old the bed was hard 250 dollar deposit for what, there was nothing in the room but an iron. The pool was covered, the gym was storage.The picture are definitely misleading.

The staff at the front desk was nice and helpful! The rooms had bugs and trash cans that were full. The bed boxsprings were ripped and the carpets stained as well as furniture. Holes in the walls and mold above the shower. I did get refunded and found another place to stay for the night

The staff at the front desk was nice and helpful! The rooms had bugs and trash cans that were full. The bed boxsprings were ripped and the carpets stained as well as furniture. Holes in the walls and mold above the shower. I did get refunded and found another place to stay for the night

Location close to everything we were interested in. No breakfast offered, room and hotel needed maintenance.

Location close to everything we were interested in. No breakfast offered, room and hotel needed maintenance.

It was a very nice hotel gave a home feeling One staff member was rude and put me on the do not rent list because I checked out at 12:30 & didn’t wanna give her $35

One staff member was rude and put me on the do not rent list because I checked out at 12:30 & didn’t wanna give her $35

Exceptional

The bed was comfortable. The carpet was FILTHY! It looked like the previous dog messed in the room and it was quickly cleaned.... Not well at all. Do better guys!!!

The bed was comfortable. The carpet was FILTHY! It looked like the previous dog messed in the room and it was quickly cleaned.... Not well at all. Do better guys!!!

The entire hotel smelled of weed. Room smelled and had flies in the sink. Almost every surface had stains: carpet, walls, couches, beds. We booked since it had a kitchen and they provided nothing to use in the kitchen so it was essentially useless. Not blankets on the bed. Sheets only. Two tiny pillows on the bed. Major water damage in bathroom with rotting floor boards.

Front desk took forever to let us in and there were issues with the checkin process that took forever as well. Though I picked a smoke free room the room was stinking of cigarettes! Carpets are dirty sink was broken....overall a terrible stay! WILL NOT Recommend!

The staff was very nice but the hotel was old, outdated, vents were disgusting, carpet was horrible, beds were old and only had sheets with no spreads, couch needed to be burnt, the parking lot was disgusting(we saw razor blades in parking spots), the owners need to do better. Renovation needs to be done like last year. Will not recommend to anyone!!

It was a nice room. Spacious

Clean room

It was nothing like online. The smell of weed smacked you in the face wherever you went, including your room. Torn and broken furniture, stained carpet, food on the walls. It was absolutely atrocious. We lasted 30 minutes and ended up leaving and going somewhere else.

They did not include breakfast (despite the website saying they would). Instead we were told we had a kitchen and could make our own breakfast. There was an odd smell in the lobby and throughout our room. There were multiple parts of the room that had been damaged by previous guests.

The air conditioning in the room did not work. I called the front desk and told them and the lady said "We have never had A/C problems in that room before". She stated that someone would come look at it but no one ever came. After 45 minutes, I just returned the keys and checked out. The lady at the deak said she would let someone know and that I would be reimbursed for my one night stay, that never happened. Still waiting for reimbursement.

The room was clean and the staff were very friendly and accommodating. The room I stayed in was great, but it did smell very strongly of marijuana and there was no coffee pot in the room even though all the pictures on the site showed them in the kitchen area. Other than that it was great.

Very clean and quiet!! Wish there had been cups of some sort!! Had to go to nearby gas station to get some cups! As told they were preparing for renovations!! Excellent staff!! Will go back

Overall a nice stay comfortable and clean I will rebook

Staff day staff help rebook same room after mishap on checkout

Dryer didn’t work, card maker was broken was confined to room , an a staff opened tried to open my door for someone and didn’t check their information to see what room they were in just random my door

Toilet kept overflowing and filling the bathroom and surrounding carpet with not maintenance personnel on site

The staff was very friendly and they did their best to help us out but a few things were lacking. Shortage on blankets so would've been nice to have instead of just bed sheets but didn't freeze, you can control the temperature in the rooms. The beds and tub and such were clean but we did see and kill two cockroches, the bathroom needed a sweep and the rooms smelled of smoke. But for the price it was a good stay. They have quiet rules so there wasn't much noise and the beds were comfy. Staff was very accommodating to their abilities and tried their best to help. Very appreciated it and would stay there again.

Needs a blanket and extra pillow; the kitchen had no

Not clean, something jacked up keys, had to be “escorted” to room, no blanket on the bed and it was freezing!

When we arrived we were told the keycard was not working and a staff member had to let us back in our room each time we left. The listing indicates late checkout was available but when I asked I was told it cost $35 and would only be extended from 11 to 12. The whole building smelled like weed. Our belongings smelled long after leaving. There was not any cookware, plates, flatware available in the kitchen, so being listed as "full kitchen" was very misleading as the kitchen is essentially useless. No breakfast, bed was tiny with 2 small pillows and no blanket just a sheet.

The place is very outdated. Bedroom floor had a yellow stain on it. Shampoo, conditioner, and soap dispensers were removed from the wall with just the remnants showing. No paper towel towels, dish soap or towels provided in the kitchenette, and only one plate, spoon and a couple mugs. One of the drawers was broke. Handle missing off another. No comforters on either bed only a sheet. No hairdryer in the rooms.(was able to at least get one from the front desk, though) One of the bedrooms would not cool down., just overall a pretty disappointing experience. Pictures make the hotel decent, but it’s pretty rundown.

The room was filled with roaches everywhere especially in the kitchen. I will never book here again.

This hotel was not good… card reader didn’t work… chairs were wobbly, blood stains in the carpet… they refused to give me another room… door handles broken, front desk attendant had horrible attitude… bathroom tub was dirty I had to clean it b4 I used it I hated this hotel

Place is NOT what it used to be. Has a neglected air about it. I also got the feeling that something bad happened there. Haven't been in this neighborhood in a while. So, i cant be sure, but i would choose differently next time.

Was the room spotless? Did the staff seem courteous?

Everything was cool bed was comfortable bathroom and kitchen room was clean

I enjoyed the 4th floor very comfortable I was to chill and relax very quiet. I like my room

Needs to be updated but they keep it pretty clean.

The 1st floor smelled of marijuana. None of the exterior doors were locked although they had a place to use your key to enter. There was a fire the 2nd night and I couldn’t get in. I went to a relative’s house and called for 3 hours but the phone was always busy. I drove back and found I could get in but the elevator wasn’t working. There was a sign saying to use the stairs but no stairs were seen. There was a sign at the front desk with a number to call as they didn’t staff the desk after 10. I had to go outside of the building to get to the stairs. Again- the door wasn’t locked-anyone could access the stairs and upper floors.

The room looked nice and it was comfortable. Definitely needed for the weekend , will be back!

Staff was very responsive

yes and yes your add said free breakfast yet there was none- building poorly maintained check in staff made it seem like you were a bother, bathrooms poorly maintained

Cleanliness was a concern. The carpets were filthy and furniture was heavily worn, and the air filter was dated 2/2024 and it looked like it. Towels left lint or debris on the skin after use. The building was not staffed 24/7, and two entrances were unsecured 24 hours a day. There was no coffee maker in the room and no coffee available in the lobby. Hot water was limited due to a small water heater and leaking showers. Bedding quality was below expectations, with small throw pillows. The biggest issue was inaccurate advertising. Had expectations been set more clearly, I would have prepared differently or chosen another property. Additionally, although I disclosed traveling with a pet at booking and check-in by signing a consent and paid the stated total, I was later informed of an unexpected additional $70 pet fee. We paid $600 for 3 nights. Clearer communication and improved cleanliness and maintenance would significantly improve the experience.

Good will be back soon

Bugs in the room dirty room floor looks like outside bathroom were terrible

The Sonesta Simply Suites Memphis East Poplar Pike should not operate as a hotel until a complete renovation is done to the entire facility. The staff I encountered were friendly and pleasant. The lobby area was clean and the furniture in this area appeared to be in good condition. The condition of my hotel room, the elevator and the hallways are clear signs that the hotel is not in the best shape. The rear entry door to the building was never locked during the two days of my stay. The door appeared to be broken. My room was in terrible condition - the carpet was dirty and had stains throughout, there were dirt marks on the wall, a hole in the wall in near the dining area, the vents were full of dust, the room smelled of cigarette smoke, the baseboard in the kitchen was damaged, the oven needed a deep cleaning, the bathtub faucet had a consistent leak, the ceiling in the bathroom was peeling from water damage, and there were roaches in the bathroom.

Terrible. Could never get anybody to answer the phone it was a busy signal the whole 5 days I called even at different times they won’t email back or call or reply to messages.

Room had roaches and the place looks nothing like the pictures. You have to drive up to the room like a motel and people essentially are living here. It appears as if it was a converted project building.

Room was extremely dirty, stains on Furnature, headrests, carpet. Kitchen didn't have any Apliances but it was advertised inline with the pictures as extended suite with all essential appliances. Missing cabinet doors and drawers, Room door was not able to close completely it was safety hazard, Roches walking on the walls and selling, Very musty smell, nearly any Furnature at the breakfast island was only one broken chair, Refrigater was making a very loud noice, Bathroom sink didn't have stopper and the water wold drain very slowly after each use vary nasty

The bed had no blanket only a sheet, when i called the front desk they stated they didnt have anymore. I had to sleep with my sweatsuit in to stay warm. The shower curtain rod was bent so the curtain couldnt stay closed so the shower head had to be angled to avoid water goi g in the floor. There were no utensils, glasses or plates in the kitchen area to use and one of the cabinets in the kitchen was broken

Staff is super nice. Room was clean. Was everything we needed.

The light on the microwave didn’t work. But my main complaint is that they have a roach infestation. I killed four of them in the two days prior to my checkout.

great

Great

Amazing

Good

Everything was great

Clean and spacious room

N/A

The toilet doesn't flash. Roaches in the kitchen.

Clean neat

Amazing peaceful

the stay and hotel was nice first room had roaches they transferred my room but it was a rude ho otw this morning around 10:30 baby nobody be nowhere to be found AT FRIMT DESK how you expect me to wait on yall to come back and it’s close to checkout do your job go or quit

The room was nasty

Room and bathroom was disgusting. Hair in shower. Couch was stained with a red substance. No good amenities for the room to be a suite. Smelled like smoke and urine. Would never stay again.

The carpet and furniture was filthy….. i was sitting at the bar area in my room and a roach ran across the bar. Full kitchen setup and no dishes to cook or eat with

I liked the layout of the property and unit. The staff was helpful. The roaches and gnats were a concern. I planned a 30 day stay, but had to cancel those plans. The couch, curtains and carpet were dirty and deeply stained.

Bugs everywhere/trash on floor, dirty room. We got locked in the room because the door was broken. Mold on the vents. Customer service was horrible and they didn’t care that the room was nasty.

The staff was very nice, but the hotel is falling apart. I stay at Sonesta's, and they are wonderful hotels, but this one is forgotten about, has no amenities, has no breakfast, and there seems to be a lack of morale from the employees. Treat the employees better and bring the life back to the hotel. This is a disgrace!

Advertised having breakfast turns out no breakfast because supposedly they are in a remodel which you couldn’t tell by that looking at the place which overall is not bad, but could’ve been better. Had to go back to the desk and ask for a remote ! Absolutely no coffee at all !! Over all will def not be back !!

Filthy. Horribly outdated. Disgusting couch, hair in the shower, sticky carpet. TV didn't work. Stains everywhere. Area was sketchy. We left before our reservation ended. Asked for a refund.

The beds were comfortable. I had a suite with full cooking possibilities. TV’s in sitting area and bedroom. Nice safe area and clean. They served breakfast each morning.

Ok

Staff was very friendly but room was dirty and run down. Microwave was broken, stove was missing bottom. Both availible washers were out of order.

Nice experience, the customer service was great. Only minor issues: room phone didn't work, shower knob fell off and high chair was broken. Like the layout and location.

The loft is so nice, I love staying here. When I come in town. The staff is helpful and nice. This is where I will be staying for now on.

The staff is wonderful, rooms are very nice. I will be staying again.

They can get it out of your way back

The second room I stayed in was much better than the first one. There's no "Bells & Whistles" to this place....overall a decent place to sleep.

Very dissappointing all around. The picture of the kitchen is totaly wrong. The kitchen had zero dishes fry pan, glasses etc. Nothing. We had to ask for bare minimum plates etc to function in the kitchen and that ordeal took an hour. Limited towels, no pillow cases and the bathroom sink was totally stopped up and would not drain. To save time I fixed it myself. Large active leak and stain in the bathroom ceiling. No hair dryer. Finally got one at 10 pm. The back door to the hotel from parking lot broken and would not close. Therefore, no building security at night. Front desk doesn't open until 9am making an early departure checkout hard. We were at this same hotel ayear ago and we enjoyed it. This time a total failure. The hotel needs renivation or closed down. Never again.

I reserved a Queen suite at this location. Upon arrival, the room was average but there was an odd smell in the air that I thought may have come from the room being vacant. By the third day, the smell of mold & mildew was still there. While taking showers or flushing the toilet water ran out unto the kitchen floor. The kitchen tile, carpet, & closet door had previous water damage which caused the bottom of the door to peel drastically while attempting to put luggage in there. On top of that, I paid for a Queen suite and received a full sized bed. In the bathroom, the ceiling is peeling causing paint chips to drop when the moisture from the shower can't escape the room due to there being no ventilation system. It would've been a comfortable stay, however, that particular room needs some care.

I liked the individual balconies and the homey feel. I didn't like that the back door is broken so no key is required for it

There is some false advertisement going on, the place is not completely terrible but it definitely needs work. The room had burnt holes, there was a urine scent in the room, only to pull out the sofa bed and the sheets had old urine stains as if someone urines in the bed. The couch was so dirty and nasty that we had to cover it with a sheet plus go purchase an air mattress to sleep on. I’ve called to speak with someone about at least a partial refund.

The staff was very nice and accommodating. Only thing that was an issue was the water sprinkler in my room leaked occasionally making the floor in that area slippery..

The area where the hotel is is a very nice area.

If you’re expecting all of these amenities in your room, this is not the place to stay. But the staff was nice - only good thing about the place.

They can come up

It’s what you make it, I disinfected everything upon arrival, I did notice when I cooked there was a tiny roach… I of course killed it but yeah , still enjoyed my stay.

This was absolutely the worst hotel/motel I ever stayed at. Druggies, homeless people, individuals having sexual encounters with window open, staff was rude, hotel room did not have ac, nor was clean. Never staying here nor would I recommend it.

The place and the service of the employees were good,But the room had roaches the toilet kept overflowing and we had no dishes to use and the sink in the first floor bathroom kept clogging up. Yes the front desks was notified and they gave me a plunger

Nasty dirty surrounding areas to much extra activity going on late night, have to go through back door to get in at night where trash is still spoke walking all times of night. My family members air wasn’t working the entire time we stayed there noting was done about it. The entire hotel stinks it’s a hot mess needs to be torn down

My overall great! The facility was safe. The access in and out

Needs a little updating

Everything

Nasty carpet nasty dirty carpet and couch Just the entire establishment needs a upgrade

The room was hot and only cooled down around 2 am. Front desk is closed after 10:30 until morning. There was a questionable smell in the hallways but it was not in the room.

N/A

It was okay stay, they just need some comestic update, clean the dust and rust around the a/c bent, spray for bug because it is summer time and carpet beetle, roaches, water bug..etc about to start up, need 4 pillow on the bed instead of two, check for water leak on building 5 second floor, no breakfast, the staff did greet me when I check in and out, plenty of parking space, and glad it was next to gas station, Starbucks and BBQ place.

Smelled of smoke

Last minute reservations the lady at the front desk was the nicest person ever! Only issue we had was that the ac in our room did not work. Yet the lady up front took care of it she put us in a different room after hours ( front desk closes at 10) I know she was tired yet she was so helpful and understanding. Loved the rooms we got smelled nice not stuffy at all beds were heaven

My sink was stopped up other than that my stay was decent

The experience was not good the hotel was not fully clean the kitchen did not have any dishes

Check in/check out was quick & easy

Location was nice and the loft was a good idea.....IF it was a different hotel but our room had bugs amd the air filter was dirty last changed in August last year. We suspect this visit is why our daughter got sick. We had to spend over $300 just for cleaning supplies to clean it. DO NOT GO HERE!!

Dirty curtains, carpet. No coffee maker although there was coffee in the room. Smelled horrible. Had to open a window to get some fresh air and the bed had only a sheet and nod no blanket!!

They charge me a room security deposit and never return it. They said my transaction did not go through and I own them money. The rooms was nasty after inspecting them closely. Mold was very were under the bathroom sink and walls.

They can use some updates on carpet and doors. Better variety on breakfast

Roaches

It was the fact that they didn’t have a iron or any extra irons that I could use. They had no extra blankets limited on towels. It was a baby bottle left in the couch and bugs crawling on the couch. The entrance in the back isn’t locked so that’s a safety concern.

It was evident our room had been previously broken into, there was damage to the door and the door frame. The people at the front desk would rarely answer the phones. When I asked for extra pillows for my mom (we were sharing a room and there were only two very flat pillows) they said “you got two, right?” I said yeah, she said “you only supposed to have two.” And I said okay and when I tried to say “thanks anyway” she had already hung up on me. People were quite loud outside our room all night. They threatened to charge us an extra day if we were late to check out after refusing to answer the phone all morning for us to ask about check out. When we asked if we could just stay another night they told us we’d have to go through the same people we originally booked through because it was out of their hands which didn’t make sense to me since it’s their hotel so why can’t they extend our stay? We decided we were going to extend our stay in Memphis one more day anyway but definitely not with them. Terrible service, rude staff, sketchy area, damaged door, overall horrible experience.

It was good

I have a terrible time. The air didn’t work in the room I was put in and there was black mold in the room. When reported I was told I would have someone called me and never did.

Changed hotels after first night. Smoke smell in the room. Staff wasn’t very pleasant.

Great customer service