Extended Stay America Suites Memphis Germantown West

Very good

Passable

Exceptional

Location Nothing it was great

It was a comfortable stay! The bathroom light didn't come on at first

Very good

There was blood on the sheets and the hotel smelled like cigarettes and marijuana. Also the floors had not been swept and hair was in the shower.

Very good

Convenient and quiet No smart tvs

Pleasant

Exceptional

Nice rooms and clean No parking reservation needed as written in the description. Food still in the fridge from people who had it before. No breakfast Was given my card without any directions and details about where to go for my room.

Bad

the smell of this hotel can most definitely be better for guest to feel like the air is smooth and not stuffy poor communication with certain staff members On me and my partner’s 2nd days of staying, we left our room for maybe 2 hours just to come back to no air conditioning and it was very hot in there. We returned with the expectation of going to sleep so we can prepare for work in a comfortable room. My biggest problem is not being notified at all about any maintenance doing any work in my room specifically. we left all of our personal belongings in and around the room because we thought we were somewhere safe and trustworthy but we were wrong.

Bad

The person in the room above us sounded like they were coming thru the ceiling around 4:45 to 5 am every morning. You could smell pot out in the hallway sometimes and just outside the side door. The staff was nice but no dishes, or cookware or coffee pot in the rooms and if you wanted some you had to pay for them. $30 for a coffee pot. We just went to Kroger and bought paper plates, etc. they did provide coffee downstairs ea morning but the breakfast is only nutra grain bars. Or a small pkg of choc or powered donuts and sometimes a banana . The area of tow. Is not bad. Ac worked great. Elevator was out one night but fixed the next morning.

Exceptional

Exceptional

The staff is always nice and accommodating.

Pleasant

Very good

Superb

The property charged my debit card for a properly cancelled reservation via booking.com because i needed to change arrival date by one day. The hotel charged me again at the hotel at check in for my new reservation and now it has been a hassle to get the refund from extended stay america as booking.com customer service did not charge my debit card at all. hotel claimed booking.com charged my debit card which they did not.

My stay was really bad. I thought it would have been cleaner place to stay but it wasn't. I don't think I will stay there again.

Yes it was okey

Staff amazing but terrible living conditions

We could feel every spring in the bed and there were cracks in the shower. The people at the front desk were very friendly, but the light fixture was distracting hanging behind them.

The room was actually OK but what I am not happy with is how they treated me and my service dog. They definitely violated ADA federal laws by denying me the ability to use the elevator with my service dog, what kind of rule is that?!? Their "breakfast" is an absolute joke and don't even bother with the coffee it literally taste like mud water.

The room was clean and felt like home

Everything was nice and clean

Room had holes we found a roach in the bathroom and no one cleaned the room for us daily. We had to borrow their vacuum cleaner to clean our own room. The breakfast was in poor condition and we always had to ask for new clean towns daily. Will never go back

This was a top notch facility and fantastic customer service! The staff was outstanding especially the front desk young lady who was performing several tasks alone. Excellent job

The floor had dirt and debris on the floor. The mirror behind the TV was dirty. Room needs some attention. We are not complainers. We were there for a surgery.

Great stay!!

Great amenities and friendly staff

Lady at the front desk was very nice and professional.

Roaches climbing out of light fixture on wall and on you while trying to sleep

It was ok

Excellent service and completely clean rooms! Outstanding customer service!!!

Room was clean but it didnt smell as fresh. Great location for area. Will stay again .

Friendly staff. Construction going on but the team was mindful of the patrons.

Intrusive scan of ID documents and unnecessary signature.

staff was friendly and courteous, room was immaculate, spacious, and tidy.

Very nice and accommodating

The parking lot had not been cleared of ice at all. I fell in the parking lot because of it. The clerk that checked us in double charged me. The room was very worn and not clean. The entire interior smelled like marijuana. I couldn't wait to get out of there.

Perfect

Perfect

The stay was good would definitely be back my next trip to memphis

We received excellent customer service and the staff went above and beyond during our stay.

Staff was kind but the room was dirty

Rooms were dirty. I had to switch to another room and the new room was also dirty and the door lock would not secure. I had to check out the next morning. Property owner could not be contacted. Was not able to get refunded for the days booked in advanced.

The staff was courteous and had a professional attitude. The room was okay but my bed was broken on one side at the top which made the bed one-sided. Other than that it was comfortable on the upside I slept on. I would recommend this place. Every place has an off day at some point.

This property does not live up to its name. Non-existent breakfast and the room cleanliness is subpar. Great area and safe. The staff is amazing

There is no breakfast due to new owner but the customers are still paying regular price for the room. Unprofessional at the highest!

The woman working the front desk that night fantastic. She was so kind and made us feel so welcome. She set the tone for a great stay!

직원이 매우 친절 합니다

I didn’t stay there, and tried to cancel but the hotel never confirmed to hotels.com so I’m out 74.00

Yes

The staff were friendly and courteous! Amenities were great

Never again, Sorry

Nice staff, pretty safe location. Rooms are very overpriced.

IT WAS NOT AS PICTURED. THIS WAS SO DIRTY. I HAD TO CLEAN THE ROOM BEFORE AND I WAS GLAD I DID! HAD TO REPLACE MY RAGS AT THE DESK.

Very

Nice hotel

The kichen setup was nice for the room that I was assigned. However, the microwave operational panel was in French so I had to Google search to find out what the terms meant. The clock time on it was wrong and I tried to change it, but to no prevail. Not really sure about the cleaning policy, but I never had courtesy housekeeping to come through at all to tidy up the room, so I just made it work for me as best as possible. Other than that, everything was as advertised.

Would stay here again. Very clean, plenty of towels, a/c works great, pet friendly, staff is cool, quiet area, and everything there is in working condition. Would recommend!

Todo muy aciado

All nice

The staff was rude

The TV didn't work and they could do a little more than cleaning the room every other week

There is no breakfast. It's just bad coffee. And check under the bed for trash.

The place was nice and clean and large and quiet.

Clean and quiet

Star Keisha and DeAndre from the front desk were very helpful. They treated my family with kindness and respect.

Staff was AMAZING and Derick was always cleaning and making all areas smell so good!! Would stay again

The hotel had talked with me about my reservation earlier that day but since we didn't arrive until after midnight, they cancelled my room and charged my card. I was so irate and confused and No refund.

Hotels.com says the hotel requires a written inquiry from them and then they confirm the room was unavailable. Well, this was supposedly done when I was live chatting but nothing has happened. The hotel is almost impossible to contact as they don’t answer the phone. How many days does it take for these two organizations to communicate and process the refund? Or maybe they just want to charge for service they failed to render.

Quick stay wasn’t pleased

Won’t go again in this location..!!!

Great property, nice staff. Ms. Deborah was very nice, friendly, and welcoming

Love the staff and the hotel. It's amazing

Its always loving and amazing to be at this hotel.

Lapdog

The hotel was wonderful

We got there late at night around12:30AM after a long and stormy drive. We went into the lobby to check in where there was no clerk. There was no bell or any obvious way to get their attention. My husband clapped his hands loudly to get someone’s attention, the clerk came out and yelled at him saying, “There are people living here you need to be quiet.” Once we got to our room, the bathroom knob was broken and came off in our hand. There was what looked like blood on the wall by the trash can in the bathroom. The shower was difficult to figure out to turn on, get to temperature, and turn off. The TV remote was sticky. I reserved a room with a sofa bed, but there was no sofa bed. The ad states free breakfast which was muffins, granola bars, and coffee. We were talking about staying another night before we got there but did not even want to stay the night at all. I would give 0 stars but can’t. The beds were comfortable though.

I had a great time

I don't understand the high rating on this property. If you are a couple or a family I would NOT recommend this hotel. The majority of the patrons are construction workers and truck drivers. The parking lot is full of work vehicles and trucks with trailers. My wife and I checked in around 10:30 PM and there were several men "loitering" in the parking lot. The hotel and rooms are clean, but VERY worn. The shower was very old, the sink was old, the kitchen was worn out. The breakfast an absolute joke. Hot water, coffee, pre-packaged muffins and one granola bar. There was a box of Quaker instand oatmeal that you have to eat from a coffee cup. I would nerver stay at this "hotel" again. I want to say that the staff was extremely nice.

T

The room was not real clean, floor was very dirty, otherwise everything was good.

Very clean and wonderful people

I called and called tried to cancel to do other dates now I am stuck paying $710 for a room I did not stay in

Around midnight there were people in the hallway smoking dope and smell came into my room. I turned on the bathroom fan but it only made it worse. Not a good night.

Best thing about this place is the front desk staff. They make my time spent away from home feel like they are my new neighbors. Again the price is on point for weekly or monthly stays. You would expect to pay more but nope it’s perfectly reasonable

Always a pleasure to stay here when I need to get away from home. Been here many times even months at time. The affordability and location is great. Staff on point. Front desk makes me feel right at home. From dishes to fresh linens and the ability to do my laundry at my leisure. You can’t get anything better. Great example of Extended Stay Germantown West

Great property

Need some sitting arrangement for the guest in the lobby and keep the coffee available during day time.

Great property

older hotel-room was basic and clean. bed was comfortable. Phone, TV, and electrical outlet at desk did not work throughout stay-reported to front desk on arrival and work order was placed but no repairs occurred. very frustrating. free breakfast is coffee, packets of grits to make, choice of muffins and or granola bars-no hot food-located in a cabinet next to front door of hotel (not in a room, no seating-grab and go. air conditioner in room worked well, but extremely noisy. Kitchenette empty-requested supplies at desk and was handed 1 plate, 1 bowl, 1 plastic cup with a fork and spoon, a small coffee maker and 1 filter and packet of coffee. No pots or cups.

Great stay

Comfortable beds. Only complaint is the grab and go breakfast was unavailable during the hours posted.

I love staying here! Devorah makes it with the stay every time

The lady was rude and mean.

The dang elevator needs to be maintained so it can be available the next time I check in for a week stay. Other than that the cost overall is suitable for the amenities and living arrangements

I thought at this point all hotels had grab bars for safety in tubs . They did not .the hotel is not bad , but needs updating.

For the price the hotel met our need of a place to sleep overnight. Butvthe condition of the property was very bad. The exterior entryway had colllapsed so there was police tape all over the entrance and the elevator was "out of order" so we carried our bags up the stairs. We usually stay at a Hampton Inn when we are in Memphis and will be going back to that.

We were suppose to have a double suite and needed up with a king suite, which didn’t work out well for having kids with us

Staff really friendly.

They're in need of an upgrade and a better cleaning crew, BUT the staff was very nice. Main issue is the cleaniness of the rooms. I decided not to stay in the room and got my refund back with no issues

Clean and friendly staff. Good stay for the money we had to pay.

PLace was old dirty and felt and looked not clean. staff was nice but i could not stay even 2 hours there due to the filth and smell. I checked out and manager gave me a refund

Front desk staff was amazing! She checked the room herself and then walked me to the room so I could see if it was what I wanted before checking me in. Very friendly!

Excellent staff . Safe and quite.

Staff was very friendly.

The staff is very polite. And helpful

Excellent service staff is great

I cancelled my stay Extended Stay after looking at two separate rooms. The first room had what looked like pet stain spots on carpet that had been cleaned. Bed was shabby, stove top had rusty toppers. Bathtub drain had rust and gooey looking substance in it. Second room, bathroom in similar condition. Stove top same, bed same, refrigerator rusted and dented on sides and door of the refrigerator jaming with freezer door. The only bright spot was the front desk attendant, "Jericka", who, though she was also busy helping others, was extremely patient and worked to find me a suitable, available room. Her kindness helped in that stressful situation.

The staff was very nice

Nicole was very helpful at check in

We checkin and wasn’t told that we had no hot water and lasted until 12 the next day

Great place to stay

Great place to stay

Been here over 2 weeks and if I had any issues they were resolved immediately. Friendly front desk and room attendants

Hotel staff were very inviting and friendly. Rooms were really clean. The outside of the hotel was very clean as well. Very inviting. Definitely will be back when we travel to Memphis.

Everything is great! Its quiet and the front desk people are awesome!

Room was clean and spacious

Nothing

Everything was satisfactory

The bathroom was not clean and the whole hotel had a very bad odor. The receptionist wasn’t helpful at all. It is just worn out.

Really liked this property. Staff was very accommodating to my needs.

Great people and service

The furniture in the room needs to be replaced. Very old and worn down looking

Been here several times very comfortable for the price

Check in management very professional

This hotel has bed bugs, it used to be very nice back in the day but not anymore l won't come here again and l would like my money back. Shower curtain old and dirty. Bed linens dingy. Don't stay here!!!

The location is great. Appearance outdoors from road was satisfactory, my room was clean but my microwave didn’t work properly. For the price I couldn’t have done better

Great service

I come often and like the area and parking. Some updates on the appliances would be nice and a little more of air sanitation smelled funny in my room

2. Leather chair in room worn with small splits in the leather. Kitchen counter had permanent stains or previous burn mark on it. The room and fixtures could use a face lift.

Room felt dirty. Slight rain and the whole parking lot is flooded, Fire alarm went off in the middle of night multiple times. They didn’t have coffee out every morning. Cheap for great location

The hallways had a bad odor. I couldn't get clean towels.

There was an unusual smell about it noticeable when entering the room. Possible from people making food of different types in their rooms. The beds and bathtub were clean but the bathroom counter and walls had a few streaks of something on them. Should have been wiped down. The area of town was nice enough and convenient to what I was there for and was a better price than other options available. I wouldn't be opposed to staying again but definitely some things could have been a little better.

We scheduled our stay and were called by the hotel to let us know they didn’t have any rooms even though I had a confirmation number and spoke to hotel workers confirming my stay.

Hotel just didn't feel clean to me

I’ve stayed multiple times and was nothing really bad good for the rate

I spend 5 nights in this hotel where I just slept during my stay, didn’t spent much time during the day. The room was stinky and not very clean, no toilet paper, sticky floor and noisy at night. Staff was ok, breakfast grab and go was not provided. I asked in the front desk and the guy told me they were having problems with supplies. Fire alarm activated around 3 am one night. I asked in the front desk and they told me they didn’t know what happened. I came here with very low expectations anyways.

Affordable rate spacious rooms conveniently located near a main business street

Carpet was very dirty, felt damp too. Light fixture did not work over sink, and exhaust fan in bathroom did not work.

Affordable fairly clean with the exception of some discolor of ceiling in restroom over shower. Room clean bed comfortable and kitchen area almost spotless. Great experience and I will stay longer.

Easy parking, saw security and clean outside of premises

Nice and good for the time I was there

I drove 10 hours. Made reservation with Expedia. Get to the hotel and they said they have no vacancies and I need to find other accommodations. Deborah( the lady who working the desk) canceled the reservation and said I wouldn’t be charged. I took a snapshot of her iPad with the cancellation number. I searched the app and tried to chat with someone… never got any response from the virtual chat. No phone number to talked to a live person. So aggravated. It’s 11:30pm and I’m scrambling to find a room- 2 women in a strange city. I ended up calling Best Western and booking though them. I had to back track 20 minutes in the opposite direction to find a place to stay tonight.

The pet friendly statement in Expedia did not reveal there is an extra cost unless you have a service animal. Otherwise the stay was very nice. Facilities could use an update.

Always a great stay

good

Good

Great service and stay

Nice .

Deborah and Nakita are great hostesses

Deborah and Nakita are wonderful and are always on point with service

…

The lady that checked me in was awesome. Area was sketchy. I’m in law enforcement and was scared to leave anything in my truck.

I am currently moving back home across country from Oklahoma City to Richmond, VA and needed a safe place to stay in a pinch for my 3 year old cat and I. Using the hotels.com app I was able to locate this cozy little spot tucked away right off the highway in West Germantown (the second safest city in the state to my knowledge) surrounded by medical offices and not far from the hospital. I felt comfortable leaving my truck packed to the brim both inside and in the bed (obviously covered and strapped down) in the parking lot overnight and woke up to everything just as I left it. The room was clean, comfortable and the staff were extremely helpful. I was supposed to arrive before the 11PM check in cut off but was delayed due to stand still traffic on I-40E for over an hour and did not arrive until well after midnight. I called as soon as I knew my situation and Deborah went ABOVE AND BEYOND assisting me with the process. There was a mishap with the system as she attempted to add the $30 pet deposit and would not allow her to charge my card as it was not on file due to using a third party to book. Due to their policy, she was not able to accept payment over the phone and the front desk attendant coming in to work overnight after her was not able to handle any sort of transactions. She attempted to then remove the pet fee in order to check me in but was stopped due to an error that prevented her from doing so. After about 15 minutes on the phone dedicated to resolving this for me,

Required

Great place to stay