Country Inn & Suites by Radisson, Nashville Airport, TN

Very clean nice location convenient to everything that you would need. Lots of restaurant options walk king is definitely an option to those areas as it’s very safe. They had a big breakfast spread fresh coffee. Everyone was super helpful and they had a free shuttle to the airport.

The hot and cold water pipes were switched so I took a cold shower before realizing the hot water was right side as you turned the shower on which was not warm at 4:30 A.M. we also had to pay for parking in the hotel’s parking lot.

Great shuttle service even driver great Nit too far from downtown Room does fet cold

Exceptional

Exceptional

I didn't like the process for the five dollar parking fee. It just seemed complicated with scanning the QR code following the steps. It would've been a lot easier to pay cash or with the credit card. I found it annoying and tedious after driving all day. It's a good thing. The front desk clerk assisted me. The side of the bed seemed worn in. They need a new mattress for the room.

Breakfast is fair. Bacon cooked to a crisp, barely edible. “Gravy” for biscuits has the consistency of white water. Brown apples. Coffee was good. Breakfast was stocked. Hotel eggs not dry. Waffles. Facilities clean. Room clean. Near gas station and Waffle House for breakfast. Parking and breakfast were pain points. Overall good facilities. Guest laundry available.

a well kept hotel

Stayed here multiple times. Quick one night stay before leaving out of BNA. Great location, shuttle provided. Would definitely stay again and again.

Two hotels with the same name,beware.

It was perfect

The location and shuttle service were the main reason for picking this hotel. I always wish that breakfast started earlier than hours posted.

Good

Good

Great layover stay, bus shuttle service is reliable and quick. Shower room can be better maintained better, bathroom fan is loud and run all day.

Good location to airport for a quick overnighter

Air conditioning was not working and they moved us to another room after late flight. Had to pack up everything and move at 1 am, not a good experience.

Exceptional

My room was very dirty and it was off putting. Sticky floors, mold on the sides of the sink, hair that wasn't mine in the tub.... but staff was very nice and it was a fine place to crash for one night

Exceptional

Great waffles

1. The bed was too soft and sank in the middle. 2. The pillows were terrible. Worse than $6 Walmart pillows. Should be replaced immediately. 3. The window in the room was filthy dirty. There was a film on the window that had built up my not cleaning it. 4. After a long days journey, the lady at the counter was not welcoming or friendly. It was all business. 5. The gravy for the biscuits was watery. The worst biscuits and gravy ever.

Pleasant

Exceptional

Very good

Exceptional

Location The room was quite humid

Exceptional

Good

Good

Close to work

Nothing

Nice breakfast. Room was clean but smelled musky.

Excellent!

Good

Good place to stay close to airport.

All

Need to have a bench outside for smokers and more parking but rooms very nice

We enjoyed our stay. Service was great. Room was clean and well kept. It's was one of the nicest places we have stayed at. We enjoyed the spacious room. Which all the places we stay at this trip is as nice as this.

Microwave and refrigerator Parking was horrendous. Had to back out of parking lots. Very tight. People were parking at the gas station next door and in the grass. Because of a high curb, the luggage cart could not be rolled from basement parking into ground floor. Toothpaste was not cleaned from sink. No linens in room for sofa sleeper. Staff seemed confused as to why we needed more than a flat sheet on the sleeper. No top sheet or blanket. Both entry level hall floors needed vacuuming. A first impression is important.

This room was perfect for one night when traveling by airplane! It was quiet, clean, large and comfortable.

Affordable No where to enjoy adult beverages

I recommend this hotel

Shuttle service convenient, very much appreciated. Breakfast was delicious Will stay here again

Clean and inexpensive

Did not use the facilities. Had to stay overnight due to a delay of our airline. Thank you

Airport shuddle was great. Breakfast was too late for us to participate. The phone didn't work and there was no toilet paper dispenser

We booked the room because my brother needed a 3am shuttle to the airport. When we arrived the door to our room was open, so we inspected the room and figured it hadn't been closed all the way. The room was clean, but everything felt old. The shower curtain was just fabric, there was no liner. My brother told me his shuttle was about 20 minutes late, but he made his flight without any issues. In the morning my husband and I enjoyed the breakfast. It wasn't fancy, but it was good. The staff I interacted with were polite and helpful. You need to download an app to pay for the parking which was annoying but understandable. Overall, if you need a place to stay before catching an early flight, it's a decent place to stay.

Passable

I booked this place thinking this was going to be a nicer end spot by the airport. The room key didn't work after several key changes. Eventually, we had to change to a different room because something was wrong with the lock. The entire place smelled like mildew/wet and weed. Overall, very disappointed in the stay.

Nice hotel around many restaurants,shuttle to airport was really nice. The driver was very helpful.

Exceptional

Clean. Modern. Convenient. The clerk at our check in was not very pleasant. Surly. Other than her attitude, everything was great.

Toilet in room ran constantly. Parking was difficult. Room was nice for the price paid. Checkout easy

Hard to find

Everything was great. No complaints at all

Having to wait until 3pm to check in when we arrive early. Hateful! The remote and TV guide did not work properly. Disappointing.

Close to airport and shuttle on time.

Close to the airport and restaurants At 7:30 in the morning, a family of 4 was trying to get into our room and woke my daughter and I up from a sound sleep! Scared the heck out of us. I opened the door and the man was in shock that the room was occupied by us. He was apologetic but it wasn’t his fault. Then 10 minutes later the front door manager that checked us in the night before asked our room number and confirmed our late checkout at noon! No apologies that he gave our room key to another family. Said everything was fine now. I disagree! Waking up out of a deep sleep as someone is coming into your room is not a pleasant experience. Especially when it’s just a mom and daughter. A HUGE apology would have been a good start! Plenty of other hotel choices at same location. Would not recommend!

Comfortable, quiet and convenient to the airport The fact that you have to pay extra to park while you are staying there.

Hotel staff was very courteous, hotel is in a good location. Breakfast was good and room was comfortable

The room was relatively clean. It was very close to the airport. As for the room itself I was on the ground floor and I could not use the blackout curtains because if I used them the air conditioning would not cool the room. The room was very warm when I arrived and it never cooled down. The shower leaked water all over the floor into the hallway outside of the bathroom creating a slipping hazard. I did show the staff when I left.

Pleasant

Staff was very nice and had great customer service.

The location and the convenience store is right next door No comment

So clean!!! It was perfect

Very good

Good

The front desk staff was so kind and welcoming. I booked this last minute when my flight was delayed. It was close to the airport and they have a free shuttle to get you to and from. Also very affordable

Big room. Very clean. We had a good stay.

The hotel was pretty and updated, but we walked in the room, the toilet seat was up with 2 spots of poop under the lid. The bathroom floor was not swept either. It had pieces of something on the floor. The shower, sink and beds seemed clean and the bed was very comfortable and the pillows. The breakfast was acceptable and the lobby was clean. The people were nice.

clean rooms, good breakfast

Only stayed one night since we had an early morning flight. Room was nice and clean and check in was easy.

Pleasant

Exceptional

Cleanliness Nothing bad about except weekend breakfast timing

Cleanliness Nothing bad about except weekend breakfast timing

Good

Was not sure why you have to pay for parking at this location. Stayed at a hotel down the street and didn’t have to pay for parking. Was told parking was $5 and turned out to be $7. Requested Late check out due to late flight and was only given 30 extra minutes. Was not asking for half the day but was just asking for an hour.

Good

Exceptional

The location and the style of the room. The parking

The location and the style of the room. The parking

Staff was very helpful. Like the long term parking

Very friendly and helpful. Checkout next morning, the man was more interested in his phone. Hotel was clean. We didn’t have time to use any of the facilities including breakfast.

I was prepared to be there at 1 AM The front desk suggested and stated, ma’am go back and chill in your room. You’ll be much more comfortable. I was.

This is a problem that should be addressed.

Very good experience. Staff is great and they are very quick in handing room keys and giving us necessary information.Rooms are clean,well maintained.

Nor not much to like It's been 10 days and I still haven't received my security deposit back

Clean and tidy No gluten free options for breakfast

The evening staff, the property manager in the morning, cleaning staff. I have no complaints about this property

The evening staff, the property manager in the morning, cleaning staff. I have no complaints about this property

Everything

It's been 10 days and I still haven't received my security deposit back

Staff was beyond accommodating. Rating would be 5+

Everything was perfect.

It is close to the airport and has a free shuttle service to and from the airport. You can also pay per night to leave your vehicle at the hotel instead of parking it elsewhere. The room was clean but the “view” was just trees. The night we checked in and following morning, the staff were fantastic. But when we landed and needed the shuttle to take us to the hotel, the receptionist was extremely rude. When I called, she put me on hold for over 10 minutes then rushed me off the phone and I had no idea where I was supposed to meet the shuttle. After 30 minutes I called back to make sure he was on the way and double check I was in the right area she said, “Yes, he will be there when he gets there,” and hung up on me. Thankfully the shuttle driver called and we were able to figure out I was not in the correct area even though I was where she told me to go and he helped me find my way. He said he had been waiting for 20 minutes. As long as she’s not the one working, you should have a pleasant experience. But that alone is enough for me to never book at this location again. If you’re going to work in customer service, you can’t show that you hate the customers.

The night we checked in and following morning, the staff were fantastic. But when we landed and needed the shuttle to take us to the hotel, the receptionist was extremely rude. When I called, she put me on hold for over 10 minutes then rushed me off the phone and I had no idea where I was supposed to meet the shuttle. After 30 minutes I called back to make sure he was on the way and double check I was in the right area she said, “Yes, he will be there when he gets there,” and hung up on me. Thankfully the shuttle driver called and we were able to figure out I was not in the correct area even though I was where she told me to go and he helped me find my way. He said he had been waiting for 20 minutes. As long as she’s not the one working, you should have a pleasant experience. But that alone is enough for me to never book at this location again. If you’re going to work in customer service, you can’t show that you hate the customers.

Clean room and comfortable

Kitchen area was small

The room was large and comfortable. We were next to the elevator but never heard it running. The hotel appeared to be recently built so everything was fresh and clean. Difficult to get into and out of the hotel parking lot by car. Additionally having to pay $5 a night for parking seems a bit trivial but I understand the rationale behind it.

Okay stay for the price, not enough parking space and you pay to park, hotel needs renovation done, it's worn down

The facilities were adequate for our needs.

Bed was uncomfortable.

Friendly staff and clean room Bed was uncomfortable.

The staff was friendly, nice clean room, the shuttle was close to the airport. Very convenient.

didn’t even stay there left after I walked in… Keep the money never do that again

Great staff. Yummy breakfast.

Great stay!!

Everything

The location was great near restaurants and stores. Downtown wasn't far away. The bathroom had a sewage smell when showering. The breakfast was not up to standard as other country inns I've stayed in. Same Sausage was served 2 days and eggs were terrible. Skipped that the second day breakfast.

The bathroom had a sewage smell when showering. The breakfast was not up to standard as other country inns I've stayed in. Same Sausage was served 2 days and eggs were terrible. Skipped that the second day breakfast.

Close to airport friendly employees Did the job on site garage parking

When we pulled out the mattress on the sofa bed it was so stained and gross. Breakfast food was horrible

We opened the sofa bed for our granddaughter to sleep and the mattress was so stained. I never would have put my dog on it.

Close to airport friendly employees Did the job on site garage parking

Would stay there again.

The property cancelled my reservation because of mechanical issues.

Bed was comfortable. Smelt like wet dog for some reason.

Bed was comfortable. Smelt like wet dog for some reason.

Appreciated airport shuttle service

The breakfast was not up to par but the rest of the hotel the shuttle and the staff were excellent, and the rooms are excellent

Nice staff and convenient location and airport shuttle.

Gave 4 stars due to the shuttle service, states you have to call but the phone was out all night. There were ants in the original room but was moved without any issue. Staff was super friendly.

it was a good experience

Passable

Exceptional

The room was great. Unfortunately the parking situation is awful.

Very Good

Passable

The parking was minimal

The rooms and breakfast The parking was minimal

Could not fault it Nothing

Close to airport It is a bare bones hotel, but perfect for a quick sleep before an early morning flight.

Close to airport It is a bare bones hotel, but perfect for a quick sleep before an early morning flight.

No gluten-free options for breakfast. Uncomfortable mattress

No gluten-free options for breakfast. Uncomfortable mattress

Excellent service

Very good

The bed was very uncomfortable

The bed was very uncomfortable

Willing to help above & beyond. Enjoyed the stay. Nice to provide / include breakfast - convenient Highly recommended

Breakfast went well Considering parking was an additional tiny fee it seems this should be added to the very reasonable price of the room.

Breakfast went well Considering parking was an additional tiny fee it seems this should be added to the very reasonable price of the room.

There wasn’t anything much to like about the property. The room smelled terrible, it smelled like stinky sneakers. The room although it seemed clean, it felt dark and drab, and the smell was bad.

There wasn’t anything much to like about the property. The room smelled terrible, it smelled like stinky sneakers. The room although it seemed clean, it felt dark and drab, and the smell was bad.

Exceptional

Best Park and Fly rates in the area with 24/7. Airport shuttle.

I didn't get the room what I paid for, and also the room was looked diffent from the pictures and small and old.

Exceptional

Large comfortable room & friendly staff Hotel good & breakfast satisfactory. Slight confusion over hotel shuttle bus from airport ( late flight arrival & because booked through Booking.com, hotel could not initially obtain payment through credit card, consequently, no shuttle bus sent to collect), but once there, good service & good room.

Easy access to the airport. Good food option nearby. Nice professional staff.

We could not get a room key made.

wonderful stay

Complimentary breakfast Carpeting in hallway was frayed.

Carpeting in hallway was frayed.

Exceptional

very friendly staff

Rooms had a terrible odor and were not very clean. the staff was not very helpful and had a hard time understanding my questions. example; We have to pay to park? you need to scan the bar code and pay, what if we don't have the ability to scan and pay? I have the money, you knew this from your booking, you need to scan and pay.

Staff were very friendly, all common areas clean and breakfast was great More than once evident smell of pot from rooms and in elevators

Pleasant

The room stinks the minute you walk in. The hallway outside of the room has an ok scent in the air but the minute you open up the door to the room it’s bad

Clean comfortable close to airport. Also the option to leave my car there instead of the airport was very helpful and reasonable

You have to pay for parking but had to park off the property and walk.

Clean comfortable close to airport. Also the option to leave my car there instead of the airport was very helpful and reasonable

Superb

Location was great. Security attempted to come into our room at 3am, we were afraid there was something nefarious going on and after 1 night of no sleep the owner thought that a refund for the night would be sufficient after everything we went through.

Location was great. Security attempted to come into our room at 3am, we were afraid there was something nefarious going on and after 1 night of no sleep the owner thought that a refund for the night would be sufficient after everything we went through.

Very good

nothing Terrible customer service, rooms dirty, door didn't close properly and large gap at the top. They shuttle took us to a nearby restaurant and when we called for pick up, they left us stranded for 45 minutes. When we called to see where driver was we were told he left at 3pm. Never told the next driver. Woman at front desk was unbearable. Wanted to charge $40.00 for early check in when the room was ready. She told us the rooms were ready but wanted the 40 bucks. Being in the hospitality business this was a definite poor service all the way around.

nothing Terrible customer service, rooms dirty, door didn't close properly and large gap at the top. They shuttle took us to a nearby restaurant and when we called for pick up, they left us stranded for 45 minutes. When we called to see where driver was we were told he left at 3pm. Never told the next driver. Woman at front desk was unbearable. Wanted to charge $40.00 for early check in when the room was ready. She told us the rooms were ready but wanted the 40 bucks. Being in the hospitality business this was a definite poor service all the way around.

Superb

Location and cleanliness If you plan to shuttle FROM the airport just go ahead and get an UBER especially if you want picked up at night. Was told twice the driver was on his way and he never showed up. Waited an hour and then got an UBER. When we got to the hotel the shuttle van was sitting there and was cold. Had not moved in forever. They even stopped answering the phones when we kept trying to call. The hotel itself was great but I will never stay here again when needing to be picked up by them.

Location and cleanliness If you plan to shuttle FROM the airport just go ahead and get an UBER especially if you want picked up at night. Was told twice the driver was on his way and he never showed up. Waited an hour and then got an UBER. When we got to the hotel the shuttle van was sitting there and was cold. Had not moved in forever. They even stopped answering the phones when we kept trying to call. The hotel itself was great but I will never stay here again when needing to be picked up by them.

Good

I enjoyed the airport shuttle and how available it was! The ability of checking in early was also amazing! Breakfast was also well a pretty good few options. Would definitely stay here again. I just wish there was a pool or hot tub to enjoy at the end of a long adventuring day.

One no or negative is the lack of outdoor seating area /pool

Outlets in the room didnt work. Found out you have to pay for parking afger we already arrived or they will tow your car. Pretty scummy in my opinion to charge your guests for parking when they're already giving you business.

Breakfast menu was great, nice white sheets.

Parking sucks

Spectacular. We really enjoyed pur atay.

Unpleasant reception hostess. I felt like i was asking for too much by trying to check in early. I asked about the shuttle and she failed to tell me that I needed to book my shuttle ride and therefore I had to pay for a rideshare to the airport last minute. The bathroom floor was dirty and apparently unswept. The bed was hard and uncomfortable. There wasn't any water available in the room and no vending or ice machine on my floor. I would never recommend staying at this property. Very disappointing.

Decent breakfast, not great. Tired items even durinng the first hour of service. No fruit was disappointing. Very small coffe cups Breakfast average at best. No fruit was disappointing. Very small coffe cups. Was not prepared at check-in for an additional fee for parking. If I hadn't already pre-paid, I would have cancelled my reservation and left. Paid parking should be prominently stated when making a reservation. They could have asked any price and I would have had to pay it. Check-in guests are at their mercy. Even worse, the parkinig is paid to a third party by way of an internet check-out system, which requires more personal information than I felt comfortable to give.

Good location, well kept facility, comfortable beds. No compliants.

This is a really good property near the airport, with super parking & shuttle services. Highly recommend!

Free exceptional breakfast. Location. Service Having to pay for parking

Shuttle p/up from airport took twice as long as we were told. No breakfast options to anyone leaving at 5:30. Corners in bathroom not cleaned very often. Fan in both room & bathroom were noisy.

Had to leave at 4;30,the breakfast bar was not op

Clean, great location

The shower door would not stay close at all

Room was great and comfortable. I don’t like that you pay additional fees for parking. I also don’t like that they hold your deposit a week(most hotels credit day of checkout)

The 1st room they gave us smelled of smoke. Once this was verified, they upgraded our room to a suite. Nice of them.

Entry into the hotel was a bit challenging from the west? Since you had to do an illegal u-turn to gain access. Breakfast was meh but convenient and the complimentary airport shuttle was also the reason I booked this hotel & location and certainly a bonus. The modern theme was nice but it was obvious the hotel was in need of maintenance on a continual basis.

Room was clean and propery was nice. Staff (Ree) was nasty on the phone and in person. She gave us a hard time about our reservation.

Enjoyed my stay, definitely recommend this hotel.

Hotel was clean and syaff was friendly and very helpfull. Airport shuttle was great. Long term parking also a plus.

Large room clean room. Great bed.

Great value! Clean and comfortable. Free shuttle to and from the airport, near restaurants.

Location Have to pay a parking fee.

Close to the airport, they provide a shuttle 24/7 and a complimentary breakfast Shower needs touch up and upgrading, no carpeting so floor was cold to walk on, older decor, access from the freeway was confusing

Outside window wasn't sealed cold air was leaking in

If you have a long layover in Nashville, this hotel is a perfect choice. It’s conveniently located less than a mile from the airport and offers a 24-hour shuttle service, which made my stay very easy and stress-free. The room was beautifully designed and very comfortable, and the complimentary breakfast was a great bonus. I would definitely stay here again for an overnight layover. Highly recommended for anyone needing a convenient, affordable place near the airport. The hotel service was great. I can’t wait to visit Nashville next time .

THE OWNER WAS THERE A SPENT 5 DAYS HOGGING THE 1 OF 3 HANDICAPPED PARKING NEXT TO THE FRONT DOOR! HE HAD NO HADDICAPPED TAGS OR WINDSHIELD HANG UP PLACKARD! I am handicapped! Had to walk over wet grass that was uneven in total darkness because their parking lot could NOT accommodate about 25 people. ThIs was for 4 nights the same. His staff said he feels entitled to park there, although he is NOT IN ANY HADDICAPPED!! I WILL NOT STAY THEIR AGAIN BECAUSE OF THE OWNER'S NON-CARING ATTITUDE

Location and airport shuttle Bathroom fan was on the whole time and was very noisy

The breakfast was

The staff tried to help me but the room was not in great condition. The hotel needs maintenance ASAP.

I will NOT return to this location! I have handicapped parking. I was denied parking in the handicap space on 3 separate occasions because the OWNER of this location took the spot! He had know handicap license plate or hanging a mirror handicap tag! I had to park on a grass hilly knoll in darkness and walk over grass, dirt and stones without ant light, stumbling and with fear of falling. I asked whose car was the white BMW parked directly out the front door and was told by a staff member, that was the OWNER and he always parked there when he was in town. I inquired if he was handicapped in any way, and thus response was NO, it was more convenient! TV remote needed batteries. That should be checked by those who clean the room. That's not a guests responsibility to carry the remote downstairs. The TV was not programs, so I guest, if they wanted to watch TV, had to start at 02 channel and one by one scroll to 99, just to find what was available to watch! I stayed at this hotel about 4 years ago and it was wonderful. I'll not return now with this OWNER not caring about his handicapped guests!!! The rest of staff and personnel were very nice!!

The ac was cold and ran well. The check in clerk was friendly and helpful. He handled multiple calls requesting transport to & from the airport while we waited to check in. Efficient & courteous. He gave dinner recommendations as well. The breakfast was a bit underwhelming however. There was a waffle machine ( yay) but the eggs were cold enough that we had to warm them up in the microwave to eat them. The seating in the breakfast nook was also strange as the chairs were too big for the tables so we had to sit at an angle. All in all it’s a well run, clean hotel and we would stay here again when passing thru Nashville.

I switched rooms 3

Staff members are very attentive but the rooms could use more cleanliness. Airport shuttle is very handy and quick service.

The staff was wonderful. Their software systems went down which delayed everything for quite awhile but the staff did everything within their power to get us into our room.

A lightning storm started just as we arrived. The power went out then came back on after a lightning strike nearby. The desk manager was trying to get the computer rebooted for about 20 minutes. When he was almost done the power went out again. I asked the manager if they had an emergency back up power generator and he said yes but it wasn’t working. The guests couldn’t get into their rooms, no lights, elevators, etc. I booked a room at another hotel on the Hotels.com site, and then contacted Hotels.com who helped me get a refund on my reservation.

The parking lot DOES fill up, so plan ahead when returning for the evening. Loves the little music and Nashville vibes, such as the sound diffusers outside the elevators.

As always, I always have a nice time at my country inn and suites. The staff are always very nice and I’m always treated well. Thank you. See you soon.

Every thing was great! No complaints. The shuttles was great, the breakfast included had variety. The rooms were clean. If I need a hotel stay again, I will look for a Country Inn.

Breakfast was adequate Waffles, Toast, Scrambled eggs, Grits Sausage Yogurt

Staff very friendly

Room was clean and good parking

Very minimal interaction with the staff but the little bit was good. Quiet, affordable. Close to Down town. Breakfast decent.

The parking is a joke!! They say it is 5 dollars per day, but it ends up over 6 on your credit card due to fees. You can't pay at the desk, you have to scan a QR code in the parking lot, enter personal information including your credit card. Such an inconvenience over such a small parking fee. If you are not that experience with scanning codes on your phone or entering information on your phone this will be a nightmare. The phone and alarm clock in the room didn't even have cords. I guess they are there just for looks. I realize all of us use our phones for alarms and obviously phone calls, but why even have them in the room if they are not plugged in.

Unfortunately this hotel was just not up to my standards. There were stains on various items such as the sheets and curtains, the smell throughout the lobby to the elevators and the hallways was unpleasant, my requests weren’t met (asked for a do not disturb sign and didn’t receive one, declined room service and cleaning staff still came into the room and tidied up). The cleaning job was not up to par from the start (grime and dirt throughout the bathroom). The staff we encountered were friendly which was a plus! Overall I would not recommend staying here. Spend the extra money for a more comfortable and cleaner experience.

Very nice place

$5/day hotel parking and airport transfers — no better deal!

This place was a little bit run down for being that close to the airport and for the price.

The hotel was very nice and room was great

Decent place to stay. Not very clean but works for a night. Shower wasn’t good at all.

I was unable to get into my room until the power came back on at midnight. I know this was a act of nature but my complaint is there was no way to get into my room. What if just stepped out to get ice and maybe left a infant in the room sleeping. The front desk was no help at all. Not so sure I would ever stay here again.

The towel are with women’s hair, dirty and disgusting. Already reported to the front desk.

For my first time in the city, I chose a great location to stay. The staff was friendly and helpful in every way, it was the perfect centralized spot in between the airport and downtown, and the breakfast and amenities were so great! I would definitely recommend and stay again myself!

Room smelled misty. Shower barely puts out water, it might take you an hour to take a shower. And not sure why we have to pay for parking.

Breakfast was good

It was a short overnight visit for a flight did not use any of the amenities

Everything was clean. We were comfortable and slept well. The breakfast was hot and fresh.

Convient nice breakfast no parking spaces

Convenient location. Very Clean.

Noticed black things on sheets for pullout couch and blanket was dirtyAsked for clean ones but had to bring them the dirty ones first. Asked for more towels and pillows and were told we'd have to come in 20-25 minutes?? Breakfast was very scarce. No fresh fruit of any kind,was disappointing. Parking was ridiculous. Paid for 2 nights and had to park across handicap lines because there was no parking in either lot. Totally a disappointing hotel!

Probably the best value around but we complained about our very loud bathroom fan that wouldn’t shut off and the shower wouldn’t drain and no one showed up and we were there 3 days!

Very clean and friendly staff

Parking was good, breakfast options were basic but good. Room was clean and cleaning stars were seen everyday. Also very quiet considering how close it is to the airport

The coffee maker didn't work, so I had to move it to the bathroom to plug it in. One of plug ins on the nightstand didn't work, my phone and tablet were not charged when I got up this morning.

Wasn't there

Clean room

Laundry area not working for whole 4 days we were there.

Close to airport and great shuttle driver. Not possible to walk to airport. Communication with the front desk was confusing as they said the shuttle would take much longer than it did. There was a fire alarm in the middle of the night and someone got confused and tried to enter my room.

Room I updated but door had daylight showing, screen hanging, busted mirror. Housekeeping was not done even when asked. Hassle to get towels. Leaks from shower and toilet running nonstop (report led to maintenance)

This found a few ants in the room.

Good

We were only there for a few hours due to a delayed night flight and an early flight but the check in was fast as was the shuttle. The only draw back was a late shuttle going back but that wasn’t the fault of the hotel as I helpers him request an early shuttle when we were checking in. We would stay here again.

The Bed was to hard and lumpy. I had some ants in the room. Other than that it was fine. Nice and clean. Shuttle drivers were super nice. Breakfast was good

Ease of access to airport

Clean nice room on nice property very close to airport. Parking can be right in lower parking garage.

Free breakfast was ok, if you didn’t get there early you didn’t get any, if u asked for more supplies you get an eye roll, you weren’t able to bring food to your room, we never had towels, you had to pay to park, I still tipped well but if you asked for towels I got call the desk.

Even think was good and close to where I needed to go was very nice that breakfast was included

The shuttle was amazing! Quick and easy to find. Very kind staff

Staff - front desk was pleasant. Theere was an issue with the room key entry and had to wait for whay seemed like over an hour for it to be sorted. The rooms were clean and linens were provided.

You have to pay for parking. Our breakfast started about one hour later than posted which is inconvenient for airport travelers. (They should do as they say.)

First room assigned to us had not been cleaned. Staff found another room quickly and was apologetic. (Said they had new staff that was struggling). Second room, beds were good. Bathroom was not clean and one of two tvs wouldn’t work.

We were in town needing a quick stay to beat airport traffic and make it to the airport quickly. The hotel staff were friendly. For the price I guess it was worth it but the rooms were not very clean. Our bathroom toilet seat had left over urine on it. The entire hotel floor was sticky, you could tell the place barely gets mopped. The chair and bench in our room had stains in it. The tile of the back of the shower was not completely clean. I felt the cleanliness was just not up to standard for a hotel regardless of the pricing. We likely would not stay at this property again moving forward. The price for parking and airport shuttle is really convenient though so that was nice.

The room was dirty. The floors of the room, elevator, and hallways were sticky and gross. The elevators smelled like cigarettes and weed all the time. The front desk staff were rude and unhelpful. The people on the floor above us let their kids run, jump, and throw things for hours on end, well past 10pm while we were trying to sleep. Had to ask the front desk 5 times to do something about it so we could sleep in peace. Will never stay here again, and never recommend anyone else stay there.

Clean room, fresh breakfast, and safe parking

Front desk staff were super helpful and friendly, especially Prexa! Prexa went above and beyond for our group of 6 kids and 6 adults. The only downside to our stay was breakfast was supposed to end at 9:30 am ( weekdays) and breakfast staff stopped bringing out scrambled eggs etc..prior to 9 am. When I informed breakfast staff at 9 am they were out of eggs, they ignored it and so other guest didn’t have eggs from 8:55 am- 9:30. I informed manager, he said he will talk to breakfast staff.

The room was clean, staff friendly, especially shuttle driver, breakfast included hot options.

Very clean. Helpful, knowledgable staff. But if you flushed the toilet twice in a few minutes, you had to wait an hour for the tank to refill so you could flush again. Room 219. Also - they charged me for parking even though I was there only 1 hour to offload baggage before returning the rental car.

This hotel has no restaurant in the building but they do offer an early morning breakfast but if you arrive in the evening. they do however have a shuttle bus that will take you to a variety of restaurants close by but they all close by 9pm.

Checked out about two hours after check-in

Great place to get yourself back into the USA!

Nice place, but I am a light sleeper and the jets taking off kept me awake.

Room was clean and great for a one night stay before an early morning flight. Breakfast was good. There was sausage, eggs, biscuits and gravy, cereal, waffles. Parking area was lit and felt safe.

Hotel concierge was too busy talking into his phone to get me the bag he was holding for me, just feet away. He just kept jabbering in Indian, I believe, and kept asking me to “wait a second.” Well, I waited many seconds, but I needed to get to the airport. Finally, I screamed, “Give me my bag!” He did, but then told me the next airport shuttle was a 45-minute wait despite it being advertised as every 30 minutes. I called an Uber. I will never book there again. 😜

Was convenient. No issues really. Cleaning ladies came to

Cancelled with hotel early on day of arrival and tried to apply credit to a day 3 days later. Hotel denied request saying I never cancelled even though I have the Expedia message thread with their reply to my cancellation notification.

Clean! staff was great and parking was easy! Deff coming back!

Parking was easy. Rooms are clean and comfortable. Left before breakfast but it smelled good.

Nice staff

The room and hotel is clean but the aerosols used are bit too much for us like sensitive people to bear. We understand that might create a refreshing experience for the guests but we felt that was little too much to breathe that aerosols.

There was a dirty washcloth hanging over the shower rail from the previous guest, which leads one to believe the bathroom hadn’t been cleaned. The breakfast was already gone by 730 and was not replenished. There was no housekeeping service performed on the room during the stay.

Efficient check in and out

Always good

Was okay

Nice clean room. Was very quiet.

Excellent staff!

Filthy bathroom with urine on seat and who knows what in the toilet... Carpet was filthy. Furniture ripped. Got there too late to do anything else.

Heat in room didn't work.

The bed was perfect. Best hotel mattress I've slept on.

Was great would definitely stay there again

The room wasn’t clean. We found hairs in the sink and shower. They forgot to provide soap. Checkin guy was nice but the checkout lady, not so much. Breakfast was nice. Location was pretty convenient.

On the bed

The hallways smelled super strong like they were covering up a bad scent. The breakfast did not have any waffle batter the first two days of my stay. I was told by the staff that they had not had any batter for over two weeks. The waffle iron had crusted dried batter in it and looked like it had not been cleaned in a very long time, that’s especially odd if they had not had batter in that long. The cups holding utensils all had various food crumbs at the bottom of them. On Wednesday morning, I opened the chaffing dish with eggs and there was a long black hair cooked in with the eggs. I decided not to eat any breakfast after that.

Clean rooms friendly staff

Awesome place to stay!

Room was a loud noise that went on all night. Staff came into the room before 9am

Room was fantastic. The 24 airport shuttle was what sold me on this room initially ... but loved the room too.

Talk of cutbacks at check in when we asked if they still do cookies. Cutbacks really showed at breakfast with all 3 juice dispensers not working along with sour milk. Definitely wouldn’t recommend this location.

Juice at all and the sausage was old and soggy

Clean room, seemed well maintained, quiet.

It was roaches in my room terrible experience don’t ever go to this hotel I’m tellin you stay away staff lady at desk is unprofessional

Great place to be

Just a nice little stay and close to the airport

Not that clean. Breakfast was poor.

Good location near BNA. Room was clean. However there are bright lights shining directly into the windows at night. You can close the curtains but if you sleep with the air fan running it lets light through. Also, this hotel will charge your card prior to your arrival. Our group travels for business and commonly has one person (me) book everyone's rooms using a 3rd party service such as hotels or expedia. We have never had an issue selecting pay at hotel and having each person pay upon arrival using their own card. However this hotel charged all rooms to the card on file for the person who made the reservations (me) the day before we were due to check-in. While we were able to remedy the situation after a lot of back and forth both over the phone and at check-in, this tied up hundreds of dollars in my personal bank account for multiple days, unexpectedly, while traveling. Which is less than ideal. This is an ok hotel for a quick stay but be aware these guys will charge your card long before check-in even if you select pay at hotel.

There was like a smeared mark on the inside of the bathroom door, it looked like blood. It did not seem like the room was cleaned properly.

The tv’s weren’t working and I wasn't given an advance notice. I found out when I checked in and it was too late to cancel due to it being past the cancellation time. We were staying there due to no electricity due to the snow/ice storm in Nashville.

Room was clean, staff was nice.

Room was clean and bed was comfortable

Random spills and splatters throughout the room on mirrors, chair, desk etc . Room chair had a crack in a leg was afraid to sit in it. Door would lock, but didn’t sit in door, jam evenly, and had a massive gap on the top bottom of the door. Toilet seat was almost falling off.

Very noisy with all the road traffic noise. Breakfast was terrible.

I checked in looking to relax with a movie and a warm bed. It took two hours before the room got warm and their was no TV due to a storm from a week ago.

The shuttle was very convenient and that’s why we chose this location.

Great CLEAN room! Clean hotel. SAFE AREA. Big tv, quiet location. A great breakfast! Easy check in. Only two cons which are very very minor things.. is the elevator is pretty slow, and parking is a little tight. Other then that great and i mean absolutely great location ( within 20 mins of anything and anywhere ) it is right next to the airport however there was no loud plane/airport noises at all. Will forever be staying here in future trips!

Noisy Bathroom fan ran continuously. Traffic noise. Charge $5 for parking

TV wasn’t working. If I’d known, I’d just stay home. What’s a stay anywhere without a tv? Shame on not letting me know.

Okay

Room was a good deal for a one night stay when my family was displaced due to a winter storm. Wish they would have told us there was no television.

Room was clean. However, there was no TV during our 4 night stay. The stated reason was the winter storm, however that was several days ago.

Facility was conveniently located for catching an early flight, was clean and has a good shuttle to the airport.

Clean and comfortable hotel

The room was fine. No TV because of weather. Ice strom still affecting outages. Took long time to check in, again slow internet and one person working

I stayed in room 603 the bottom of the door does not meet the jam to pour I could get three fingers side by side and I could see the colored carpet of the hallway through the crack. On the out side you could clearly see in the room. I could see my jacket on the chair. I was not in a position to complain it was the last room available on 1/27/26 in remnants of the ice storm but I should have been warned. Additionally when I checked in I was not in formed the tv provider was out since they use dish.

All good

Clean, nice staff, convenient

Hotel was great

Clean room

Great place to stay preflight, even offer parking for good rates! Anytime need to go to airport

The first room I was given smelled like cigarette smoke. Isah was very kind and gave me an upgraded room.

Great stay

2 small complaints were the road noise and not being able to fully close the blinds and block out the extremely bright floodlights in the parking lot.

The room was clean. It was a convenient location.

Great place

Hotel was very nice and clean! Hotel employees were wonderful. Breakfast kept running out of food items.

Staff are very warm. Place is clean and smell good. I will recommend.

Left for the airport before breakfast

All the above are my reasons for a 5 star rating

Place was clean, staff was friendly, shuttle was quick, and great location.

Excellent hotel overall

Clean room, accessible to BNA

I am writing to formally report serious issues during our recent stay at your hotel and to request appropriate compensation. Upon arrival, we discovered bedbugs in our assigned room. Additionally, the air conditioning in that room was not functioning. After reporting these issues, we were moved to another room, which we appreciate; however, the replacement room had an air-conditioning unit that was extremely loud and made it difficult to sleep. This occurred after a 14-hour travel day while traveling with a 10-year-old child and a two-year-old toddler. Due to the conditions, none of us were able to rest properly, which significantly impacted our stay and caused considerable stress and exhaustion. Bedbugs present a serious health and hygiene concern, and combined with the lack of functional and quiet climate control, the experience fell well below acceptable hospitality standards. Given the circumstances, I am requesting a refund or other reasonable compensation for the inconvenience, discomfort, and distress caused. Please let me know how you intend to resolve this matter. I look forward to your prompt response. Sincerely, Griffin 12/27-12/29/25

Reasonable for one night, although no bar facilities.

The room was fine the staff was okay the friendliness of staff could be better we asked for plates and they barely wanted to give us one paper thin plate

Room was fine, clean and comfortable. I was disappointed in the shuttle service as I called for a pick up. We waited 46 minutes and called back again. 10 minutes later we were picked up and driven to the hotel which was around 6 minutes away. Not sure if it was dispatch or the driver? Otherwise the hotel stay was good.

The environment is very clean. Airport shuttle is convenient however the driver will ask for a tip.

Clean rooms, good breakfast, friendly staff and clean hotel overall.

The rooms were ok

Gentleman at desk was disoriented and confused. Didn’t seem to know what was going on. There were two parties ahead of us when we arrived and it took over 25 minutes to get checked in. The couple in front of us came back down because their room keys didn’t work.

The room was clean but needed updating. The chair was worn and the bedspread/skirt had stains. Time for new linens.

the rooms where clean and fresh. the breakfast was hot and maintained. would like more of a meat choice though!

Yes

The room was clean, but alhad a funny smell. Staff was pleasant

Very safe property. Friendly staff. Location to airport and parking venues fantastic We always stay here when flying out of Nashville

Great room friendly staff

The grounds and staff were great. We had 4 bugs in our room though.

I wanted to ask for another room, but we were an early check- in, so I didn’t.

No because it was a cold breakfast on Christmas morning and I was praying for a hot meal for me and my three children. Due to we been traveling for over 19hrs

Aside from the issues checking in, the room was ok. I would stay again if I knew check-in would be better!

Room was good staff also good

The eggs & sausage for breakfast were hot and fresh.

Stained bed sheets, 1st thing we noticed entering the room, plus check in was horrible-waited 20+ minutes at 10 pm

I accidentally booked this room and needed to move my booking to Nashville East but I wastild that wasn't possible so i paid for a room i couldn't use. I am reporting this charge to the bank

Room was very clean and all staff extremely helpful

Clean room and good breakfast.

Good place

Quick check in process. Friendly staff. Comfortable room.

There was a chemical smell throughout the building. The shower leaked all over the floor when it was being used!! We ran out of toilet paper!! The beds where extremely uncomfortable!! The chair in the room had rips all over it..... you pay for what you get I guess!!!

Clean room, staff good.

Used washer & dryer. Had to load dryer with money twice . Advised the night manager and wasn't even refunded

We stayed here because they had long term car parking and shuttle service. Bed was very comfortable! Room hadn’t been cleaned very well tho, strange hair in shower/bathroom floor. We also had an in room coffee maker, but nowhere to plug it in to work! I had to finally put it on nightstand to plug in.

I like hotels.com - I don’t like that half the time the hotel can’t find my reservation. It’s super frustrating and I’m tired of hearing “when you book with a third party@

Super clean and affordable

Clean

The room was comfortable and clean, however, the exhaust fan ran all night and customer service refused to change rooms. We didn't have breakfast there.

Filled up on good food at breakfast. Used airport shuttle which added a convenience to trip. Appreciated it.

Even with a extremely late arrival, the hotel staff accommodated us quickly and helped to make our stay, even a brief one, enjoyable.

Para la espectativa que tenía nos fue muy bien. Excelentemente ubicado con decenas de restaurantes y otros servicios convenientes. Además de fácil acceso a la autopista. Desayuno con pocas opciones pero, muy bueno.

Located close to airport; however, very limited parking and room cleaning, towel replacement, etc. is only upon request. You don’t learn this until you get to check in.

Dainty nice, convenient hotel with nice breakfast.

Easy check in, clean room, friendly staff, extremely close to the Nashville Airport. Would stay here again.

Staff was very friendly. They offer cheap parking while you’re away in a covered garage and a shuttle to the airport. The room itself was just ok. It needs a deep cleaning. The floors hadn’t been vacuumed and I keep finding bits of plastic. Beds are small and pillows are even smaller. AC smelled pretty rough. But we were only there a few hours before our flight. The emergency elevator keys were left hanging in the door. They said it was easier that way.

That was a good experience.

Warm and welcoming staff!

Unexpected fees smelled of faint cigarette smell. Parking fee. I won’t be back

Very clean and friendly staff. great shuttle service to the airport.

The shuttle service was exceptional. Driver was very nice.

Shower was pretty gross and not properly cleaned, didn’t have the breakfast so unable to provide info on that

Great service. Took the free shuttle to the airport. Excellent location for catching an early morning flight

I left earlier than breakfast was served.

There were roaches in the room, the bed was very uncomfortable, and the fridge was barely cold.

Gods for average priced hotel. We only needed to sleep there and have a shuttle to the airport.

Excellent location for the airport, front desk clerk very friendly and helpful

Driver refuse to pick us up airport, room very noisy.

Everything was good!

N/a

It was perfect for our 4 am trip to the Nashville airport.

Clean room,helpfull staff, free airport shuttle

The service could not have been any better

Clean room, nice staff.

The staff tried to be helpful, but took forever to confirm that we hadn't wanted to book 2 rooms, just one. We also had a bathroom sink that would plu up quickly and they never came to fix it in the 2 days that we were there. Also the towels were very thin. The ice was only on the 1st floor. We have never not had ice on the floor we stay on.

I like the property and location, but found a live roach in my bed this morning waking up. Unfortunate

Convenient and Easy

Room was very clean. Staff was polite and helpful.

Friendly staff clean room

Yes. All was great.

The staff was very friendly and welcoming. The rooms were clean and spacious

Didn't have the breakfast

Everyone was welcoming!! First time in Tennessee and I can't wait to come back!! Continue doing your best work!! The room was spotless and clean!!

Room had ants. Invaded 1/2 pizza on the counter and all of kitchen counter. Ladybugs but that is to be expected this time of year. Chair in room was filthy and torn. There was no coffee at 7 am on the breakfast buffet. No one around to tell. Told front desk staff, they got some, was FULL of grounds. "Hot" breakfast was anything but. Very disappointed because I have frequented this property (been a few years) and have always been please in the past. I can not recommend this property in it's current state and I will not be staying there in the future with so many other options close by. To be fair, they did issue me what appears to be a 1/3 refund. Almost paid for the 1/2 pizza (was a very expensive pizza!) the ants ate.

It was clean

Room was immaculate. Entire hotel was clean, and the staff was so friendly. I have to return in 6 months and will definitely be staying here

The staff here were very nice. Always at my service. I loved that they have a free shuttle to restaurants nearby and the shuttle to and from the airport was very easy. The room was nice and clean and the property itself was quiet (I was awakened by sirens pretty nonstop outside but that’s not the hotels fault). The breakfast was decent; cereal, waffles, biscuits and gravy, eggs, and sausage. I do wish there was a little variety in the hot breakfast, as it was the same both mornings I was there but it was free, can’t complain too much. I really liked that they had about 5 different cereals to choose from which I feel like isn’t always the case. I’d stay here again.

The hotel was very clean and staff was friendly and helpful.

very easy to get to and from airport they had a shuttle that dropped us off and picked us up after our trip.. staff was wonderful great communication, easy check in and out

The young lady that checked me in was very professional and amazing! Gave me a great room! She was the absolute best

Amazing place to stay

Cost for parking in lot was not disclosed prior to booking room or at check in "Although card taken for incidentals"

Staff was very hospitable 1ice machine on 1st floor was a drag Very quiet though! TV reception poor no HBO too many religious channels While in Vail they allowed u too connect to YoutubeTV Amazon and Netflix

Eli was really lovely and helpful. Everything clean and very comfortable. Will certainly come again. Thanks.

Great

AC didnt work, phone didnt work, tv remoye didn't work, elevators and floors were FILTHY, breakfast buffet was minimal, no waffles all 4 days, had to request coffee and eggs be made, front desk guy was rude and hung up when i had to call from personal phone them whem i got down there he was chattimg w a friend at the desk! Overall horrible visit!

This was a really good airport hotel. The room was clean, staff was nice, and the shuttle to and from the airport was quick and efficient. Would definitely stay here again if needing to overnight at Nashville again.

We were switched to 3 different rooms our first day there. The 1st room on the 4th floor had a soiled mattress protector on the bed (resembled a crime scene being covered up by layers of sheets), when we asked for someone to change it, I was taken to the basement with a maid staff and she handed me a new one and walked away 😳. I contacted the front desk (by my cellphone because the room phone just gave a busy signal) and they switched out room to the 2nd floor (Room 203). This room was infested with stink bugs and lady bugs. When I complained I was told that this happens in the winter. There were at least 7-8 stink bugs and maybe 5 ladybugs. We were then switched to another room down the hall (Room 209) which had a leak behind the toilet. I informed the front desk (again by cellphone because that phone, along with the phone in 203 also did not work and only gave a busy signal when you hit the button for the front desk). They said that they would send someone up to fix it. The toilet no longer resulted in a wet floor but we were awake all night from the sound of running water. This hotel was horrible! I have videos and photos of the soiled sheets and the bugs. Never again! I read several reviews before booking and thought that this would be a good place to stay, but after my experience, I will never again “try out” another Country Inn & Suites. The shuttle was nice and we never had the breakfast which was included. The room also had a microwave and mini refrigerator.

The woman who was supposed to be keeping everything filled walked around as if stoned. No fresh fruit options. Eggs were empty for about 20 min(one man was very upset which is why we noticed, he kept going over & asking if/when there would be eggs). No forks or spoons, finally someone from the front desk area came & started telling the other woman what to do so she started filling untensils & put more yogurt in the fridge. When the woman from the front desk watch multiple people have messy issues with the waffle iron, she went & checked the waffle mix. Pulled it out of the dispenser, and sniffed at it, then made a face as if it was bad. Took both sides out of the dispenser & into the back room where a "discussion" was had with the zombie-staff. Coffee was good. Watching the chaos was frustrating. Went elsewhere for breakfast after.

The food was cold, coffee good. The lady who drives the shuttle was excellent and very accommodating.

Clean room, comfy bed

The room was clean but had issues getting in contact with the hotel for the airport shuttle on arrival.

One of the managers at the front desk barked at me for leaving the luggage rack in the foyer, yet there was a sign on the luggage rack to leave it in the foyer.

Better breakfast

Were not informed you had to request the shuttle. Waited over an hour then waited another 45 minutes after the call. First room refused as smoke detector chirping and phone not working. Floors in corridors stained and filthy

Clean rooms, good breakfast, courtesy shuttle to the airport, overall nice stay.

We stayed in town for a concert. Even at the airport, you're a quick 10-minute drive right to the heart of Music City. Check in was easy, and the room was comfortable. Big fan of the stand-up shower instead of walking into a bathtub.

The room was clean; the breakfast was just okay…

This is a very quiet, comfy hotel only a short drive from Grand Old Opry House. Staff was friendly and helpful. 5$ overnight parking. Has workout xenter and laundry facilities. Very nice breakfast with hot and cold options. Close to Nashville airport.

The whole hotel had a really weird smell. It smelled like they sprayed a whole bunch of cleaning stuff to mask a really bad odor but instead you just got a mix of bad odor and Lysol. The area

Room lights weren’t working, heat wasn’t working well. Sink didn't drain correctly. Tv wasn’t clear. It was fine for a quick overnight by the airport. Check in person was very friendly.

Excellent

Room clean and no weird smells. Clerk friendly.

Was great

Excellent place to stay

Staff was helpful

Good variety of foods for breakfast.Excellent Airport Shuttle service.

There was hair all in the bed and shower. There was hair even on the ceiling in the shower. The check in lady was extremely rude and didn’t explain anything about the location or how parking works. I mean maybe it was just too early in the morning. The room though could have been cleaned better. Didn’t eat breakfast, saw it when we left for the day.

We enjoyed our stay

Room was not clean. No cord on alarm clock. Plug in room didnt work. Shower door wouldnt stay closed. Coffee maker un plugged. Cabinet pulled away from wall. Elevator out of service. Parking limited. Smell way to strong.

Solid stay.

Although the room was dated, it was clean, and the staff were very helpful when interacting with them.

Hotel was dirty and very old and rundown.

The room needs painted , one elevator was broken and it took forever to get to the room plus I was double charged for my stay and have yet to get it resolved. You also have to pay to park there. There’s is no left turn out if the parking lot so it’s difficult to get anywhere to eat because you have to circle around on the interstate. No way would I stay there again

Staff very helpful

Close to airport and free shuttle was great.

The room was incredibly neglected. Dirty, stains and broken. Had go leav

The staff and the room are nice and clean

Everything was great!

This hotel is disgusting. The hotel is infested with stink-bugs coming out of the ceiling, all over the curtain adjuster rods, all around the edges of the room and hallways. I was told to try another room, as if the infestation was localized to one area. I came back refusing to sleep with bugs crawling on me to then be shown a flyer about it being their season & them being harmless & not to worry. DISGUSTING.

Great stay safe and clean

Clean room

Rooms dated and carpet dirty

I didn’t use any options around the property so I can’t rate them. My room was clean and comfortable.

Love 24/7 shuttle to airport (runs every 30 min)

A beautiful facility that is very clean and well staffed. The staff was exceptional and very accommodating. The rooms were clean and comfortable. The beds were somewhat firm, but pillows were very comfortable. Within walking distance of many restaurants.

The rooms were filthy. I took the sheets off the bed and there was dirt under them. We pulled those sheets off down to the bed protective cover which is covered in hair and finger nails. The bathroom floor has something red and sticky on it. It looks like this room didnt get cleaned at all. Highly do NOT recommend this hotel at all!

room was clean & good enough for short stay

Great friendly! Rooms very nice!

Front desk staff was friendly and helpful. The hotel is quiet and clean. The shuttle to the airport is helpful and there was lots of dining options close by.

Close to airport

Clean and friendly staff

The first room I was in, the blackout portion of the curtains was not completely connected at the top. After reporting to the front desk, I was moved immediately. In the second room, the bottom of the shower almost overflowed because the drain was not working appropriately. Also, only 1 of the 2 elevators was operating. These nice looking accommodations with all the things not everyone sees felt like they were trying to put lipstick on a pig.

Love this place! Rooms are clean and the staff is great!

Very helpful staff. Suggestion to check remotes for tvs ours were not rrplaced in 3 days we were there. Still gets top reviews from us. Those coming in to area with rental car..look for shell station as plsce to enter driveway. A bit trivky to find drivewsy at night

The hotel was fine. There were a lot of stains on the curtains and walls and even some of the towels we received. The staff was nice though and very helpful. The shuttle to and from the airport was very reliable.

The airport shuttle was right on. The breakfast was wonderful. The staff was very accommodating. It was a great experience.

Very pleased with the room and ataff

Nice place

Yes

Not charging for parking. Who does that? I was told I had to pay for parking. Where was I going to park? It is a way for them to get money out of you.

Our room smelled like mold and mildew. I received a text that our room would be cleaned daily but it wasnt after the first day and I had to go to front desk and request it. The staff was nice but the smell of the room really got to me.

I was very disappointed in my stay with this hotel. The cleaning staff so very nice and attentive. The front desk was rude they seemed like they were inconvenience.

All 3 rooms plus the 1st one all had a smell and multiple stick bugs and other bugs. After walking each room and looking around the whole hotel has a mold problem and a stink bug problem. They clearly are not cleaning the rooms properly. There were 2 live bus on the windows and several all over the floor alive and dead and that was just our first room. We demanded a refund and stay elsewhere.

Check in was around 11pm Clerk was very kind and helpful

Horrible experience. These are the reasons why. Slimy floors in the shower dirty bathroom TV did not work. Blinds did not work cold small felt like a prison cell.

I didn't like the noise from the highway, but the location is good.

Very clean

Great stay

Dirty, housekeeping no English, very little housekeeping, elevators sound like they are going to breakdown and trip peeling from floor.

The hotel was clean and the staff members were friendly. It was conveniently located to the airport which was a real plus. We enjoyed our overnight stay.

Front desk staff was extremely friendly and welcoming.

Rooms were dated and the bathroom was dirty

N/A

I had to ask for my stay receipt after I had checked out. It should be standard to email receipt to guests after they checkout. When I contacted the front desk a week after, 10/25,2025, the lady with indian accent had an attitude and took more than two hours and i still don't have a receipt of my stay.

Poor parking, breakfast gravy and waffle mix was watered down, eggs were dry and crusty

Check in was very easy and the lady working the front desk was super nice and helpful

Room was clean and the airport shuttle was great.

I didn't use the shuttle, but the breakfast was vwry good. I would stY here again when l in Nashville

Airport shuttle was bery punctual. The room was very clean

The help

TV reception was poor..Clock radio didn't work . Power plug in nightstand between beds didn't work . Access to the property very challenging .Cant turn left out of the parking lot resulting in a 4.3 mike loop to get back around

The shuttle service going to and from the hotel was very good. The room was as expected and seen on the photo, and clean. Maybe do better on customer service, there were a lot of guests that came early to check in, we were really early, breakfast was still being served, it would've been nice if we were welcomed for breakfast while we wait than just saying theres no room available. And you're welcome to stay and wait in the lounge room or was it a library would've been nice than just leaving us at we cannot check you in early, when we said we have nowhere to go and will just wait for our room.

My overall stay was fine. My only complaint about this hotel would be the parking. Parking is extremely limited. If you leave for any reason you’re at risk of loosing a parking spot and parking was $5 a day. The cost is not a problem. But it becomes a problem when you pay extra and your not guaranteed a parking spot if you leave for dinner. We were there because my daughter was having surgery which required us to use a wheelchair upon return. We were unable to park in the front of the hotel due to no availability. So I found one parking spot in the back of the hotel. As I wheeled her up to the back door of the hotel I had to try to hold one door with my hand and try to push her in. This was absolutely not going to work. I pushed her around to the front of the hotel. The side walk had no ramp access until you were actually in front of the doors. On top of that I had to wheel her over a speed bump. So if you plan to stay at this hotel be prepared to not leave until you absolutely have to. This hotel is not fully wheel chair accessible. I even asked upon check in if I would run into any trouble getting by daughter in the hotel in a wheel chair. I was assured I would not. Clearly that was not the case. Other than that, it was quiet and I felt safe.

Late arrival. Excellent service.

Breakfast was amazing

Just stayed one night. The room was excellent and check in was quick and easy

Rooms were clean and bed slept well. I had to leave too soon for the breakfast. I paid for a parking pass for an additional $75 above the price of the hotel(that I didn’t know prior to purchasing the rooms). And the hotel assured me I would be refunded that cost. However, I did not receive that money back. I will not be staying here again nor will my family!

The hotel was clean and quiet, very close and easy to access the airport. Staff was friendly

They will screw you out of the $75 deposit! Beware! Stayed there alone..didnt dirty the room. Only used a couple towels. 3 weeks later i still cant get my deposit back..they put me on hold and then hung up on me. Rings busy now.