Holiday Inn Express Nashville Airport by IHG

The breakfast was delicious.

Staff was friendly! Room was good, outlet coming off wall and carpet stains. Bed comfortable. Pool nice only outside. Overall good stay if you have an early flight. Plenty of restaurants nearby

The hotel was fresh smelling, rooms very clean. Staff went above and beyond. Buffet style breakfast and free coffee 24/7!! Will definitely stay again!!

great stay

There was a hole in the ceiling dropping white ceiling stuff onto a counter. This hotel needs an overhaul. It just felt dirty. The sliding glass door couldn't be locked, I I stayed in a room unlocked all night. I'm not happy with my stay.

The only thing I can say was good was the bed and the water pressure. Just about everything was bad. I will not ever stay here again.

Parking Lot extremely FULL- likely that some people park & fly

The beds The floors were dirty there was a bug in the bathroom

It would be better to emphasize that parking is PAID for the hotel. 11 dollars a day is steep for something that many other hotels in the area include for free.

I could not ask for a better stay. Everyone was great

It was close to the highway to stay overnight, has a pool, and plenty of parking. The bed was nice and had a coffee machine. The price was good. The floors were not clean and the older lady was quite rude about parking and charged an additional $15 for parking.

Exceptional

Nice place but front desk attendant was not the best. Would stay here again though

Buffet Breakfast, Holiday Inn Express Hotel was very new & clean. Staff > polite & friendly. Room & Hotel > very quiet Nothing really, our stay was very pleasant & we will stay there again on another trip to Nashville.

It was close to the airport, and breakfast was good! It was quite old and didn’t look aesthetically pleasing.

Exceptional

Exceptional

Decent room. Parking lot full. It worked for one night

Did not stay at the property, arrived and the front desk caused a screaming argument during check out threatening violence and using profanity. There was an issue that could have been easily resolved but the employee was unreasonable and belligerent so we cancelled the stay and moved to a different hotel. Will

Great location. Good price. It needs to be updated. It has lots of areas that need to be repaired. It is not the Holiday Inn standard. Looks like they just painted over of areas.

Good

Stayed overnight before the flight. The hotel provides shuttle even at night and that’s what we needed. Check in was great- staff was very nice. The shuttle drivers were very nice and helpful. Clean room. Hotel is little older, but taken care of. Would stay again

Exceptional

Very good

Very good

It’s always a pleasure staying here. Love the airport shuttle for our international flights. We always stay here and use the park and pay service.,

in general, it just seemed like everything there needed an update several years back…

Helpful employee, loved the shuttle that ran 24/7

Fine. Fkr

The breakfast selection was great! There was hair in the bathtub and spots of a brown liquid on the side of the bed.

There was hair in the bathtub and spots of a brown liquid on the side of the bed.

Good

Breakfast all 3 days was great, beds were very comfortable and very quiet all day and night.

No it was amazing ?

Breakfast was great. Amazing location. Dog friendly! fYI $50 per pet. I didn’t know that. It was good overall

Great airport hotel to stay at! The staff was extremely helpful especially, Alex. Loved the shuttle service. Everything was clean. Great breakfast. Nice option to park and go. Overall great experience.

It was a fine place to stay for a night after a late flight. Close to the airport

The airport shuttle is clutch. Not only did we get a ride to and from the airport. But if you are generous with a tip. They are happy to drive you anywhere within about 2 miles of the hotel, if they aren’t busy with airport runs.

Staff was great

Staff was great

Everything. Employees were wonderful, very helpful and courteous. The bagels at breakfast.

The bagels at breakfast.

Superb

Air conditioner didn't stay cool Thur the night

Easy check in/out

N/A

Front desk was nice and room was clean

My room was not clean. I’d walk on the floors and get stuff all over my feet.

Exceptional

No

Shuttle driver and 24 hours shuttle was excellant

Exceptional

Exceptional

Exceptional

Breakfast was fresh; upon request, herbal teas were added. Walter station filter status was expired, but water was not foul to taste. Rest was all excellent! Other than a few of the minor things, I had a great stay! Won’t hesitate to stay again with family.

We enjoyed the friendly staff who assisted even though they were extremely busy during our check in. Very pet friendly.

Nothing

Needs updated.

Was suppose to stay free under rewards did not get the rewards even though it was on my account

Was suppose to stay free under rewards did not get the rewards even though it was on my account

Great!!

Exceptional

Very good

very clean. huge room. great coffee in lobby. Atmosphere was great and good neighborhood. The lady at the desk was extremely kind and understanding. That is so rare for hotels. I will definitely stay there nothing

very clean. huge room. great coffee in lobby. Atmosphere was great and good neighborhood. The lady at the desk was extremely kind and understanding. That is so rare for hotels. I will definitely stay there nothing

Typical continental breakfast

Very friendly and helpful staff. Rooms are dated and the window blind in my room wouldn't close, so I couldn't pull it all the way down.

Tub didn’t drain, water in window sills, mold near baseboards.

Front desk seemed unorganized and no care about their own screw ups. Rooms were clean but beds not too comfortable if you like soft mattresses and pillows.

Disappointing

Room was clean, albeit in need of some upgrades. Any encounter we had with staff was lovely. The major downfall during our stay was that the pool was completely empty. There was no notice or posting that this was the case when we booked and we chose this place because they had a pool.

This was a spur of the moment stay. It was easy to book and catch the shuttle from and to the airport. I left before breakfast, but staff was friendly and amenities were good.

I have a great time.!

The airport shuttle is a great service to make the airport transportation as easy as possible.

We enjoyed our stay.

The stay is not worth the money I have paid

Everything was great.

Breakfast was really nice and everything was fresh and clean. Would totally stay again and would recommend.

Location perfect for my plans. Noisy air conditioner.

Noisy air conditioner.

Power went out the First night

Managed it without stress. Everything was under control with ease. He did an amazing job. We will look forward to staying there again the in future,

Good

Bad

Check in was delayed because system was down

No coffee in the room

Very difficult to find (as was the Airport). Both need to be better signed to enable guests (and pax) to reach their destination without difficulty and the resulting stress.

Shuttle was great! Breakfast was great! Staff was great! Bathroom needed some love.

Very good

Meet or exceeded expectations, which admittedly weren't high--not downtown and close to my son's house. No coffee in the room. Very disappointing. I don't want to have to get dressed to go to lobby for coffee first thing in the morning. Bonus question about getting an invoice--I still don't have one. I got a text saying it would be emailed to me. But it wasn't. Not critical for me, but may be for business travelers.

No coffee in the room. Very disappointing. I don't want to have to get dressed to go to lobby for coffee first thing in the morning. Bonus question about getting an invoice--I still don't have one. I got a text saying it would be emailed to me. But it wasn't. Not critical for me, but may be for business travelers.

Would not recommend Very rude and not a good experience. Shuttle driver yelled at us and my kids and refused to give us a ride to the airport because we didn’t know we had to sign in before we waited outside. Then the “manager” started yelling at me when I asked what was going on and told us we couldn’t ride in the shuttle. Very rude and disrespectful

Very rude and not a good experience. Shuttle driver yelled at us and my kids and refused to give us a ride to the airport because we didn’t know we had to sign in before we waited outside. Then the “manager” started yelling at me when I asked what was going on and told us we couldn’t ride in the shuttle. Very rude and disrespectful

Pros: Location to airport Breakfast Service Wi-Fi Cons: There were bubbles in our flooring Water/leak stains on the ceiling No grout or caulking in the bathroom. Furniture was sagging needing replacement and the microwave didn’t work properly. More importantly- the window tracks were full of mold and we noticed after the rain, water on the inside of the room- window track. You could not open the window enough to get any fresh air in the room.

A tired property. However, the shower was hot and the water pressure was good!

Easy access to airport shuttle!

Exceptional

It was clean and nice.

Location was perfect shuttle to the airport was great and convenient. Staff was friendly and helpful. Breakfast was great overall a great stay. I stayed with my family.

The room was clean , front desk staff was really nice and very helpful.

Yes

Yes

Ice machine was broke on my floor.

No laundry area

Very good central room, I spacious Was not told when I checked in that I needed a shuttle ticket to get back to airport. Front desk person had an attitude about it even though I was smiling and in a good mood

Yes, no issues with checking Max in. Accommodating, clean and safe. Staff very professional and friendly

A very large hotel it was tough to get around for me

Location, facilities and staff. Shuttle driver was exceptional and a great asset for your hotel - he went above and beyond!

But manager was decent

The property is a great place to stay but I had to check out the very next day because I became sick, I had the travel protection plan and still was denied half my money back… but it is a good place to stay I can admit that

This hotel was clean and excellent to Uber to Broadway Street approximately $20-$30. I love the keg bar in the front lobby. It’s a real Nashville thing and what a good breakfast and great staff.

You get what you pay for

Dirty room, weird musty smell, unwelcoming staff

the hotel is older and has been "refreshed" but is still old.

Toilet was leaking. Dirty floors and walls

I only stayed for one night. The shuttle was unavailable when I arrived and I had to Uber. The next morning it was available. The rooms are okay a little outdated. The outlets in bathroom and room look unsafe to plug anything into. One elevator that goes up to all rooms and it’s a bit of a maze to follow signs to get to your room. However the elevator to g downstairs was like 2 doors down from my room. Just thought it was interesting. Breakfast area to get food is kind of small but breakfast was okay.

Staff was great. Cheerful. Knowledgeable. Welcoming.

Staff was great!

Shuttle was great

The staff was awesome, and the room was very comfortable. I will be staying here again when I find myself in Nashville.

The only downfall is the elevator the third floor button didn’t work we had to get off on the second floor and use the stairs to get to the third floor

The room furniture appears worn and is in need of updating.

They charge to park your car in their lot while staying with them. What a crock!!!

Beautiful hotel

This place was excellent! Rooms were nice, close to the airport with shuttle service. Staff was super friendly. I enjoyed staying there and look forward to going back.

Great facility

Airport shuttle available, friendlyq

Ok

Dirty room. Received a room i didn't book and btoken furniture in the room. Balcony door didn't xlose all the way air was coming in.

Excellent

Nothing special

Great Breakfast options!

Staff was courteous and willingly answered my questions! The exercise center was supplied with towels, water, wipes, and had a scale so you could weigh yourself. The room was spacious and the WiFi was easy to use. Breakfast was wonderful at this establishment with a variety of different meals available. I did notice a little hair was left in the shower and the carpet in the room wasn’t vacuumed well, but other then that. I had no problems.

The room was clean, the hotel room window did not have blinds or drapes to block out the light and there was a lamp post outside my window, so I put a pillow in the window to block it. I called the front desk to help or move me rooms & they did not provide any help or services. It's a great location to the airport and had late night pick up.

I don’t want to think about it!! I just want to forget about everything!!

Front desk staff was very friendly and helpful. Janae went above and beyond helping me print of documents I needed to print.

Clean room. Good Breakfast. Front Desk Clerk Janae was nice, friendly and helpful.

Watermarks on the ceiling and on bathroom wall. Room and bathroom were clean.

The staff went above and beyond what one normally experiences. Roger was an excellent Airport Shuttle driver who was very kind. Terrence was the front desk clerk who actually helped me take my luggage to my room. Alex was another front desk clerk who was able to answer questions and fix issues which I had caused before my arrival. GREAT STAFF!!

The staff were very kind and genuine. My only complaint was that the hotel was out of hot water for our entire stay of 4 nights. However, there was no notification of this before we arrived or during our check in but came to find out that this was a known issue by hotel management. I was disappointed that we had 9 rooms booked for the week and zero communication from the hotel surrounding this issue. We had to ask, and there was no follow up or fix to the issue while we were there. I understand that you don't want to lose business but communication is key for your patrons, and would have gone a long way if they would have just been transparent that there was an issue.

Wonderful place, had a fabulous nights sleep and tasty breakfast…yummy cinnamon rolls. Nice staff. No complaints!

I appreciated the shuttle and yes, it was very accessible. I appreciated the coffee machine in the morning. I appreciate it. Welcome to my family to share a meal in the dining room friendly staff clean room.!! comfy bed!

Cleanliness, staff, management, breakfast was all great.

Nice staff. Good breakfast. Room starting to seem a little tired, but was comfortable.

yes

Clean room, accomdating front desk. Loved the fact they had a shuttle service to and from airport

Rooms comfy and clean. Staff was excellent from front desk to maid service. MGMT let me use a room for work as I was staying during the winter storm which caused power outages locally. Loved they were pet friendly. Breakfast was hot and fresh, would recommend to anyone coming thru town.

The first room was for handicapped people, the second room had ice all over the air/heating unit the third room had a joining room attached to it not satisfied at all

Very personal staff. Room clean

Everything was clean and service was good.

Great

The room was clean. The staff were helpful. The airport shuttle was great.

Every thing was great except the WiFi.

The room we stayed in was very clean. Staffs were nice to us. Airport shuttle was available even very early in the morning like we left the hotel at around 2:30am because we have an early flight. I highly recommend this hotel.

Staff was helpful and room was clean. the airport shuttle was handy

Rooms were clean and comfortable .Breakfast was great and staff was very nice .

I got a lot of use out of the 24hr complimentary coffee/tea bar which was always clean and stocked. There were plenty of food options within a 5-10 minute drive/doordash, including clean eats, like Chipotle, E+Rose, and Sunflower Bakehouse. My room was bearable, but surely needing a little TLC; the ceilings in the bathroom, the shower drain sometimes getting closed, then the knob to reopen it coming off, the faucet holding on for dear life, some outlets not working, the phone that couldn’t dial (including calling the front desk), and the AC that needed to be on high at the lowest temp to be felt. The room just isn’t brand new, but it’s doable, especially for their price compared to other local hotels. Every time I touched my bed, I fell asleep with a quickness, which was amazing! The water temp and pressure was perfect; quite therapeutic! Overall, I felt safe and the rooms were as clean as I’m sure staff could get them. I enjoyed my stay and will likely book again😊

Even with a VERY EARLY departure for a flight, they still provided a small breakfast of muffins or breakfast bars! Coffee was also available!

What you would expect for a quick one night stay by the airport. Older property.

The good - we were only there for 7 hours so we made due. Plenty of parking. Super friendly staff. Close to the airport for an early morning flight. We left too early for breakfast so I can’t comment on that.

Thumbs up

Friendliest staff that helped my family after we had terrible experience at hotel next door. Went out of their way to help

Clean room, great breakfast, and easy access to the airport.

Seemed like an older hotel. Needs upgraded. Bed was great. Cold cold hallways. ??? No ventilation in the halls.

Kind customer service.

The staff were great, the room was clean but smelled musty. The sink drain was clogged and the toilet was hard to flush. The breakfast was great. Shuttle to and from the airport is a huge plus.

The rooms are very old and need to be remodeled and the carpet needs to be replaced.

Room was clean and modern, staff was very nice.

Great

Front desk staff at 4 in the morning was very friendly

This hotel has Shuttle Service to and from the airport, which is why I booked it. You can leave your car at their hotel for a fee and they will pick you back up from the airport to retrieve your car. I think this is an older hotel. It seemed that way to me. The hallways and elevator carpets looked dated and needed to be vacuumed. However, the next morning, I did see a person vacuuming these areas. I did not have breakfast just coffee. Overall all staff and service was good. Agree with the rating. I think because the property is so close to the airport. It is a very high volume hotel.

The bathroom needs deep cleaned for mold. The shuttle and the breakfast were great!

Room was very clean. The only thing that needed attention was both the sink and shower did not drain well at all. After a 10-minute shower I was standing in 2 inches of water.

The room was great and front desk worker was friendly when checking in. Only problem I had was when we got back from our trip, we needed the shuttle to get back to our car from the airport and we could not get in touch with the driver. I called the front desk and explained and they said they would transfer me to the driver which just ended with a dial tone. We waited awhile for the shuttle anyways and never saw it. It was 30/40 degrees outside so waiting a long time was not going to work so we ended up having to spend extra money in getting an uber just to go less than 2 miles up the road.

There was always someone at the desk. The bed was super comfortable. The breakfast was really delicious. The sausage and seasoned potatoes were so good, and I usually don't see those items at the Hotel breakfast bar.

Shuttle was great

i enjoyed the stay and the convenience of being close to the airport. The staff were wonderful.

The room was spotless all toiletries used were promptly replaced && all the staff were courteous && cooperative I truly enjoy my stay...also the breakfast was a 10/10

Must have been a different hotel previously as the hall ways were creepy. Lol but the lobby amd rooms were nice. Outside really needs more lights. Did not have the breakfast. Staff was nice as well.

Shuttle easy to find via signs. Clean room. Staff were courteous and professional

Everything.

Staff (front desk and shuttle driver) courteous and helpful.

The GIRL who checked me in 11/29/25 after 6pm needs training in customer service. Very rude, very nasty, very unwelcoming. Came out after standing around for mins with food in her mouth talking real ghetto and nasty to me. Do better girl.

Very friendly and knowledgeable

Nice and quite

The bath tub drain came apart when I was taking a shower and the shampoo holder fell apart.

Did not use

Room was clean, bed was comfortable, and the front desk clerk was nice and helpful with information about extended parking. Downside was we heard quite a bit of noise from the halls throughout the night and morning. Shuttle driver to airport was very nice and at 3:45 am that’s a great thing.

The room was ok. Carpet was stained. There was not coffee maker in the room. The bathe gel container in the shower was empty.

Check process was awful. One person working desk stayed on phone. After 15 minutes of waiting she finally decided to sit the phone down and help the line of people waiting to check in. Room condition was very bad and very noisy.

Hotel checkin was easy, shuttle was easy. Didn’t have breakfast. Hotel was average- very close to airport which was great-

The room was in decent condition. There was no bath gel in the shower. I normally don’t use the shower gels but it was a quick overnight so I didn’t bring my own soap😞. There was no coffee maker in the room 😤

The room was dirty and it was overall very loud in the hallways in the evenings and mornings.

Room was great. Bed slept well! Breakfast was great!

Room was good.

Staff was rude, inattentive, unorganized and clearly didn't care about the guest.

The room had a musty smell.

Airport shuttle service was a nice perk. Breakfast choices were ok. Some staff were helpful while others were not.

Very convenient

nice room.friendly staff, great parking rates.

Nice and clean!

Shuttle service was very convenient. Room was clean and pretty big. Loved having coffee at any time of the day and close drive to everything.

Enjoy the shuttle and close proximity to the airport

Appreciated the shuttle!

Friendly service and clean

We stayed here the night before an early flight. The staff was so nice and the beer taps with TV’s in the lobby made for a fun Monday night football experience with other guests

Great room! Cute courtyard!

Staff was great but hotel was dated and smelt bad

It was good

No communication on shuttle service.

The general cleanliness was poor. The gym was disgusting. The weights were so gross I wouldn’t even pick them up. The console area on the treadmill was full of gunk. There are a lot of hotels on the same street, this one should not be anyone’s choice.

The front desk lady was great & very friendly. 1 of our rooms had sticky dresser & desk tops.

Our stay at

The Hotel was great the staff were friendly the employee working the front desk had us park in the front of the building due to the organized vehicle break ins that were happening . I think a secured gated lot may be best.

Generally quite dirty and poorly cared for

coffee machine kept breaking, pancake machine malfunctioned. good warm cinnimon rolls

The hotel is clean albeit a little dated. The staff was very kind! I was told the area is not super safe, but it was great for coming in from a late night flight and leaving the next day.

Was decent stay.

Super clean! And breakfast was hot and plentiful.

I originally booked this stay through hotels.com (or so I thought). When I got off the plane I realized that I never got a confirmation email (and there was nothing in the app). After trying to contact the hotel for an hour and repeatedly getting hung up on, and checking my email (including spam) & app again, I assumed I didn’t complete my booking and rebooked at another holiday inn express in town (this one was now fully booked). The next morning when I checked my email I had a message from hotels.com asking how my check in was at this hotel. I called the hotel again (got through) and explained the situation. They said they did not have a booking in my name. I also contacted hotels.com to make sure I wasn’t getting charged for 2 hotels. They told me they would work it out. I just got an email saying the hotel manager was not going to work it out an I was getting charged anyway, even though according to their staff member I did not have a reservation. So now the cost of my lodging for the weekend has doubled.

The girls working at reception were terrific!! The guy at night was rude. Airport shuttle was great. Location from airport is good.

will stay here everytime

Room was clean, staff very nice, only problem with breakfast was no bacon.

Yes left before breakfast

Who puts a room across from the ice machine and without a coffee pot in room? Ice ysers started at 4am. Lousy room.

The shuttle to airport was a plus. Room had a soaking wet carpet and a stain on bedspread. Asked housekeeping for fresh linen and they never arrived. Hotel offers a new room when notified of the wet carpet.

Clean room, solid breakfast friendly housekeeping staff, some front desk staff was rude and standoffish

Staff was great

We were pleased with all aspects of the property and our accommodations with the exception of the bathtub. The only grab bar in the tub can only be accessed while standing under the shower. There are none elsewhere. In order to exit the tub using the grab bar the toilet is blocking the area where you would step out.

We used the extended parking and when we returned at 0130 our vehicle had been broken into and things stolen 😡😢 2 windows had been busted out They were 9 vehicles in the parking lot that had been broken into and their windows had been sealed up. Not the way anyone wants to return from a trip. They maintenance staff had sealed up the windows with plastic bags and tape ( I assume once it was noticed) The staff was VERY helpful during the process of cleaning up the broken glass in our vehicle and calling the police to make out a report. They were genuinely concerned about the incident. My understanding is that there was a string on break-ins during this particular weekend but I can say that it will be a LONG while before I stay in that area. But I do thank the staff for being sooo helpful. It did make this inconvenience a little less stressful knowing they were so available to help out during our need

Breakfast was great! The beer taps were wonderful!

Remodel

The breakfast buffet was excellent! Airport shuttle very convenient

Very convenient location with a shuttle service. Found out the is an issue with vehicle break ins.

The room was great but was disappointed with the fact that the air conditioning didn’t work.

Room was clean. Little pricey, but comparable to other places I would assume.

👍

All the wonderful things I said in my review from last week stand: very clean, in excellent repair, and very quiet despite being so near an airport. Let me add this: the front desk staff are super-friendly, and the touch-screen coffee machines in the lobby have hoppers on top to grind the beans fresh! Not every room is equally quiet, but still very good. I’m sure no one in a nearby apartment building is sleeping better than at this Holiday Inn Express!

We greatly enjoyed our overnight stay here. It was super clean. The staff was amazing and it was very convenient to the airport. We will be staying again when we come back to pick up our family member. I highly recommend this hotel.

Very clean & spacious rooms. Good breakfast. Would stay here again

This was a good location and airport shuttle is 24/7

Good

The most impressive thing about this property was how quiet out was. Even though we were less than a mile from the departure end of the airport runways, I could not hear the planes inside the hotel! The place was also either new or newly remodeled -- everything very attractive, clean, and in good repair. No coffee pot in the room, BUT they had fancy new touch-screen coffee machines in the lobby.

i complained first night constant noise from slamming doors airport van our room facing the front main entrance they wouldn't move us ,every night all hours slamming doors people yelling talking right outside our window !!! plugged bathtub drain fridge didn't work was a nightmare DONT STAY HERE best part was checking out ....

Good service to and from airport

No hot water from bathroom faucet

Clean room. Nice staff. Good breakfast. Good location.

Appreciate the 24 hour airport shuttle

We we're left at the airport with no shuttle arriving. Called three different numbers used 4 different prompts. All call busy sognal or disconnected. After pressing 0, the person was condescending and then hung up when I tried to explain where i was to get instructions for shuttle. Never have I had such poor treatment.

Great place to stay

We got in late & this was a great stay

Staff were the best. The shuttle option was a good choice. Immaculate cleanliness noted in my room.

The room was clean, breakfast was available with good select and the airport shuttle was great.

One of the best hotel stays of my U.S. travel. Will never stay there again due to added charges after checkout. They will add an additional parking fee after you check out. Even when the checkout receipt shows a parking fee wa charged. They didn't even know whether I drove or took a ride share into the hotel for the one night stay. They will refuse to refund the added fee. Good thing for credit card chargeback.

We were only there for the night, but would stay again.

I like the airy lobby with nice high ceilings and the free breakfast. Lots of choices for breakfast. Clean rooms with fridge and microwave. Good service and they have beer and sodas u can buy at the concierge portion of the lobby. U didn’t have to drive out. Enough parking for many guests. Affordable rates too.

One of the reason I book the hotel was because of the outside pool to my disappointment the pool was dirty and green you can tell it was at one time a very nice place to chil at the pool but it was bitty not taking care of .the rooms were half way clean the bathroom was dirty around the tub and the floor at the tub

They have a wonderful breakfast, staff was very friendly

The pool was disgusting and green, full of algae. Couldn’t swim. My room had a leak, black mold. My clothes were soaking wet from the leak. Smelled like old dirty musty bleach. Stains on the pillow case, curtains. Toilet barely flushed. Tub took a long time to drain. Some of food seemed reheated from previous morning breakfast. Will not return.

friendly staff and near airport

Clean room, nice staff

Transportation to the airport

Clean room, super nice service at check in. Transportation to airport every 30 min. Would stay again

Staff very helpful. Clean, quit hotel.

The food was good.The staff friendly and efficient.

Everyone was very accommodating and helpful. The shuttle driver wss great. The hotel is clean and quiet. The only things that weren't great were the pool, which was a bit greenish, and the fire pit area that had people's trash all around. It was like thst when we arrived and still like that this morning. Not very enticing to go sit there.

The location is close is convenient and it's easy to find.

When I first went to an accessible room (grab rails in the shower), I was shocked to see that the window shade was in shambles. It was dirty, broken, couldn't raise it, frayed at the sides. 2 of 3 USB ports did not work. The air conditioner kicked on at a very cold setting and couldn't be adjusted. The front desk staff told me she had been trying to reach maintenance and offered a room change after I'd called or gone down to meet with her numerous times. This new room was the opposite: clean, everything worked, comfortable. So after the room change, I had a great stay.

Very great!

A Hilton with cold showers. Nice.

Staffing

Cleanest hotel I’ve stayed at. Every staff member I interacted with was amazing. I highly recommend this hotel if you are in Nashville.

Shuttle too airport

The hotel needs some repairs, the staff is great, hotel was clean, the pool was closed, they should have informed me, that was one thing I wanted, you pay to park 10 dollars a night, that should have been waved since the pool was closed and they didn't inform me, overall the stay was ok.

The property is clean and the parking lot is well lit.

Excellent stay

The hotel was nice and clean, breakfast was good, my only complaint was the pool was out of order and my son really wanted to swim, and the elevator did not work so we had to take the stairs from the 3rd floor.

The pool was inaccessible, room below and next to mine - were smoking Marijuana and noisy. Elevators were broken amongst many other issues 😞

We arrived at 3 for check-in, and we were given our room keys. We went to the room, and it was still being cleaned. Went back to the front desk and were told to wait in the lobby until it was finished. It was not finished until close to 4:15. This was super disappointing as we were exhausted from a long day of travel. On top of this, the pool is broken and completely drained. With 3 kids in tow who had been looking forward to swimming, this was such a bummer. We asked to see if we could book at another Holiday Inn Express with a working pool, and we were told we could not as this one is independently owned. On top of that, the hotel is truly just very dated. You can tell it was something else before becoming a Holiday Inn Express. It did not seem fresh and clean, as I usually expect with a Holiday Inn Express. All super disappointing. We would not recommend this place nor stay here again!

In general stay was ok. The air conditioning/ fan unit in my room was extremely load. Had to watch tv or work in room with the noise. Interior doesn't look like a traditional Holiday Inn Express. Looks like something of lower quality that was just taken over. Staff was friendly and room was clean. Neighborhood was a little unkept. Lots of weeds and overgrowth on sidewalks that made it unable to use the sidewalks.

Average

This was an excellent place to stay. The only complaint I have is the towels I requested for the room were never delivered. Two towels for four people was a challenge.

The staff was very nice and helpful. The pool was not in the best shape. I’ve stayed her many times. The cleaning equipment was not working properly.

*

Lady at desk not friendly

Friendly staff

Stayed 1 night prior to flying. Older dated hotel near airport. Friendly staff and quiet. Would stay again if needed to prior to flying. Several hotels in the area and near several restaurants.

Morning, front desk, clerk, very rude and unhelpful

Property is being renovated. Carpets are filthy, furnishings are ancient or broken, beds are old spring mattress. A/c doesnt seem to work in some places like the lobby and hallways. The staff was very kind and helpful.

I don’t want to complain because I was on a tight budget for this trip and I’m thankful that I was blessed to be able to find a clean, inexpensive place to stay. With that noted, my first issue was the room that I booked through Expedia was not the room I received. Not sure whose fault Expedia or hotel. Staff wasn’t hospitable. Breakfast was limited, no turkey options. Room was not serviced first day. Iron was broke and requested a new one. Did not receive until the next day. Air conditioner extremely noisy. Just wasn’t the best. I kept receiving text messages regarding my stay and when replied with my issues, no one responded. Please don’t text me asking me about my stay and then don’t respond. That seems like a waste to me. Overall, it was a clean, safe, place to stay for the cost.

Close to the airport with a shuttle. They let me do an early check in, 11:00 am. Perfect!

The bed and linens were great. Clean and the room had great air and was cool at check-in.

Close to airport

Needs a different variety on their continental breakfast.

Great King Bed

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At about 2 am doors started slamming. I don’t know why. Also no Smart TV. Breakfast was good. Nice options. But the overall hotel is worn and dated. The carpets were stained and gross.

Room has wet carpet, it was damp and smelled like mold

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Perfect location for carching a flight.

Excellent airport shuttle service and full hot breakfast!

Great staff, clean room, cute poool

10 minutes from the BNA Airport. Shuttle transportation. Comfortable bed.

The Nashville, Tennessee holiday inn express is one of the best we've stayed in.

Wonderful stay. Clean and cozy rooms. Service was smooth and nice

The hotel was so clean! The staff were very friendly and helpful. The airport shuttle service was excellent! Friendly and his driving didn’t scare me! The breakfast was also very good. I will absolutely stay here again when I return to the Nashville airport.

Our truck was broken into and items stolen out of the truck. We were told there are break ins all the time in the parking lot as well as other parking lots. No security in lot and staff seemed unconcerned as it happens all the time we were told. Would not recommend staying here. It was not clean or comfortable either.

I get here at 11:30 at night, walk into the room with the thermostat at 56 degrees. That's sweater weather!!!!

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No one answers the phone at the front desk. Checking in was terrible. The front desk staff can’t read reservations. Never again

Hotel is just run down needs some updates. Staff was awesome!!

This hotel is fine if you're just looking for somewhere to lay your head at night. Nothing special, rooms are basic. The cleanliness was not the best, but it wasn't filthy. The beds were comfortable. Overall an average stay, we were in town for a concert and the room served it's purpose of somewhere to get ready and sleep the night after the show.

A little dated in the room but overall it was nice. The employees were very great

Staff are always helpful and the rooms are great up to date. We always stay here when we are in Nashville and very convenient for hetting to the airport.

Close to the airport, pet friendly and shuttle to and from the airport

They did not have the room type that we reserved and their key card system wasn’t working so we couldn’t leave the room.

The room was clean and comfortable but the primary reason I picked this hotel was the 24hr shuttle service to the airport. However, it "wasn't in service" when we needed to get back to the airport on Sunday morning and we had to call an Uber. Since the van was parked in front, I suspect they just didn't have a driver. On the plus side, I seldom eat the breakfast but this had a very nice hot breakfast.

Great Stay! Thank YOU!! See You again Soon!!

Convenient to airport. 24 hour shuttle to & from airport was a great amenity. Will definitely stay again.

Nice & convenient to airport. 24 hour shuttle to & from airport is great amenity.

We also had a terrible start with the shuttle guy being absolutely & unnecessarily RUDE!!!!! We had never been to BNA airport and weren’t sure where to find the hotel shuttle. We tried about 5 min to get through but keep getting a busy signal. I venture to think that he “accidentally” answered. I was excited that I actually reached someone but there was just chatter in the background. Like maybe he didn’t have the phone up to his ear. I was saying “hello, hello, hello???” Finally about 30 seconds after the phone was connected, he was yelling, “MA’AM, HOLD ON”!!!!!! Then as he was speaking not very clearly and VERY FAST, trying to tell me where to go to meet the shuttle, he spoke in a very rude and irritated manner. I felt as though the front desk staff was short and not super friendly when we checked in as well. Didn’t seem like any of the staff wanted to be there that night. As we were departing, we appreciated the lil sweet gal that checked us out. I think her name was Sheila. SHE is what I thought “southern hospitality” really means!!! They even allowed us a couple extra hours as our flight wasn’t until later that afternoon.

I stayed here for one night and the experience was very pleasant

Raining and stormy outside and my window in my room let rain inside to the point it was soaked all around the window and on the floor.

Dirty rooms, dirty halls/elevator. Bed was very comfortable.

We had great customer service. We signed up for an early morning shuttle to the airport and our shuttle driver put all of our luggage on the bus for us and we left right on time.

Was mold

basic hotel, its a place to stay. Nothing special. They charged us more than our balance upon check in and now were disputing it with Expedia. Expedia is showing us our initial payment and hotel staff said they didn't have that payment on record and they were pretty unwilling to work with us. So currently we've been over charged $500. $200 more than our expected balance and they charged us again for the inital payment we made upon booking.

Great location and large room. Unfortunately next to Vanderbilt Sleep Study and smelled medicinal. Not pleasant.

All good

Great hotel to stay to see Nashville. Staff was great and my dog was welcomed by everyone.

Front desk staff, Roger, exceedingly courteous, helpful, & professional, as were the shuttle drivers!

Black mold in our room, carpet disgusting, looks like a motel 6 with a horrible paint job. Shower head rusty, moss growing in the deep end of the pool. Overall vomit experience

Nice hotel, staff are great!

Close to the airport but quiet and clean, with friendly staff.

Everything else was superb!

Beyond expectations.

To add, there was a precious young lady on staff late at night and we needed a feminine product that they didn’t carry at the small store up front. She offered her personal products she had on hand, and saved the day! We were so thankful! Will definitely be returning to this location.

Bathroom floor was dirty, pillows were smelly

We left once we saw the room. Underwear next to elevator. A Dixie cup in elevator. Room was damp and musty. Hair on the bathroom floor. I sat in the bed and the sheets were wet due to humidity and moisture in the room. We booked another room and just left! I would not recommend this hotel to anyone!

When we arrived we found the shuttle was going to be full when we needed it to get to the airport. We checked in anyway. Deciding we needed another hotel to make sure we got to the airport on time. So we booked another hotel for the night. When we advised the staff member we didn’t need the room he said he would tell Expedia that our room would be refundable. We were pretty happy he did this. This is a nice hotel and we always stay here when we fly out early. We don’t hold it against them the shuttle was full. It was full because it is a good hotel. I’d recommend this hotel.

I stay here frequently

On top of that i needed the shuttle at 4 am for my morning flight but couldnt get it because they were full. The hotel needs to put up a sign that says shuttle fills up fast because when i had asked for shuttle information, the rude lady only said to ask the hotel reception. I had an extremely bad experience and would-not recommend to this hotel to anyone.

Breakfast was good and the shuttle service was very handy.

It was close to the airport and had a shuttle.

I loved this property so much that after our trip to the Tri-Cities my husband and I rebooked this location in Nashville. The staff at this location were awesome from the front desk, breakfast buffet and cleaning staff. EVERYONE was super helpful and friendly. Shout-out to

This hotel is our FAVORITE place to "park and ride" whenever we have a flight out of Nashville. Excellent service, kind and courteous staff, very accommodating, and so reasonable! I often question whether l should share this gem with other travelers, as l don't want them taking my great find, sharing it with THEIR friends, making it hard for me to stay here. LOVE this hotel! We will be loyal customers for many years ahead.

Room cold, difficult to manager temperature. Could not get on the shuttle which is the reason why I booked the hotel.

Bed slept well. Good breakfast. Needed more parking space (concert in town). Overall good experience.

Staff were very friendly. The room was clean. I will stay here again.

Beds and bathrooms were clean but noisy guests in adjoining rooms 2 out of the 3 nights we stayed there. No towel racks in bathrooms, towels were damp, plumbing fixtures in bath loose, tv didn't have espn, hbo, or local channels as channel guide stated. I called down to front desk and no one ever answered. It was the cheapest place to stay in the area and I can see why. I guess I am use to Hampton inns that are cleaner, newer and have a quieter guest population. The parking lot was packed with cars so i guess if you don't mind a 2 star hotel this is ok.

I like the cleanness of the rooms and breakfast.

Great staff

Staff was friendly. Especially the shuttle drivers!

Great experience! Loved the hotel and right by the airport! Clean and friendly!

The shuttle service and close to airport. Rooms was clean. Overall the day was good.

Parking is very crowded too. But worst of all, the place would not give my senior discount. I have an entire week of travel booked at Holiday Inn Express, unfortunately. Never again. What a scam!

The lobby was in great condition. The room was in good condition. The pool wasn't open.

Easy an close to Nashville

Clean rooms, friendly staff, decent breakfast.

Stayed in room 303..clean and efficient. Only down side that room is front of building and you can hear shuttle to airport running all night..

Convenient to airport

Oakland at the front desk was so helpful and fun!! Our shuttle drivers to and from the airport were so great!! We will be coming back when in Nashville again!!

Great atmosphere

The room was clean, quiet and attractive. Mattress was too soft but that seems to be the trend these days. Did not eat breakfast there.

Everything is awesome here

We arrived late and checked in around 11:30 pm. Later I realized we had a voice mail stating they had overbooked and would not have a room for us. They did give us a room , and never mentioned anything about overbooking.

The breakfast was amazing.

My initial interactions with the front desk was by phone. Very friendly, pleasant, and professional! Only dislike was the cleanliness of the floor in my room. Stains made it somewhat uncomfortable, especially, with an active 2yr old who wanted to play on the floor. Sanitation of the floor was questionable. Other, I would've given a score of Excellent.

The room was comfortable and clean

The floor in our room was wet near the window. Probably from all the rain in the area. The fitness facility was out of date. The bench was broke and the clock didn't work.

Pool wasn’t available for use

There were ants In the room. Other than that it was great quiet quick stay

The facility was clean and the bed was comfortable. I rated it lower due to this facility needs updating. It felt very old. The employees were okay, the receptionist talked so quiet it was hard to understand her. We requested a balcony and at first the receptionist said it’s not available, but a manager helped out. The balcony doors were very dirty. I was upset at first when we entered the room but accepted it as we were tired.

If you are getting in at midnight and are needing your little one to get at least 10hours of sleep, this isn’t it. Maybe it was my mistake for saying we had a six year old with us, but that got us stuck on the kid floor where every toddler was up at 6am screaming, and doors were slamming shut without regard for others. So I got six hours of sleep, my daughter got eight, and neither of us were “refreshed” for the wedding shower we flew in for the night before. Lesson learned. Next time I will ensure we are on a quiet floor. Not right next to the exit doors that everyone is slamming shut at 6am, not right next to the elevators everyone is getting off of to go to breakfast. And not right around the corner from breakfast. Breakfast was aweful. Another lesson learned. They were out of most everything when we went at 8:30am on a Saturday, and were not restocking. The shuttle when we landed at 11pm was impossible to get ahold of. The shuttle from another hotel almost drove us to our hotel, admitting that there wasn’t a way to call them. They finally showed up, but it was really stressful. So if this is your choice for something close to the airport to catch some sleep before a busy day, do yourself a favor and keep researching. Not to mention I called the front desk for a new iron at 9:15am as ours wasn’t working. By 10am, nothing had happened - no one came, no one called, so I had to go solve that on my own.

Great! Will stay again

A little worn in for my liking, but the staff made up for it! They went above and beyond for anything you needed.

Wasnt informed of park and fly charge.

Close to airport with shuttle

everything was good

Everything was good

Excellent CS!!!

Service excellent Improve late night arrival frozen or microwave food Great job in breakfast and are coffee all day excellent

Liked the location and beds were nice!

Very convenient to shopping areas

Nice hotel

Staff is amazing! So easy to do the park and fly! Shuttle right on time.

Sucks

I was told by staff along the way in one of the hotels that corporate is not paying for business center access. I need access to a computer and printer that was disappointing!!! From Newark to Tennessee all Holiday Inn express! However, safe environment friendly staff, good breakfast and clean hotel. I will most definitely be staying there again.

Roger was extremely helpful

The staff was nice

Breakfast was another plus, complete continental breakfast with self-serve pancake maker and the batter tastes so good, nothing is sloppy here, there is a coffee bar separately always available even after breakfast is over. We had bacon, scrambled egg, they also setve biscuit and gravy, all different bread loaves cinnamon raisin and bagels, they also have a oatmeal bar with condiments, cereal dispenser, a fridge for boiled eggs, hot cocoa, juice machine inside breakfast room, gigantic area for breakfast seating so you don’t have to worry not getting a table, tall ceiling, very nice bathroom toileteries products. Nice receptionists both evening and morning! All praises and no complains at all…Great job!

No review

They raised price for parking and room rate increased

Always have been very happy with Holiday Inn Express properties. Would recommend them anywhere.

All holiday inn express are clean

Amazing place to stay and visit Nashville

was nice

I didn't get the room I reserved and I was still charged the price of the room I did not get and no one wanted to help refund me the difference even after calling Expedia cuz service and the hotel

The place was clean and accessible to the places that we want to see.

First class facility.

Be aware if you stay here you have to make reservations before you arrive. I would NOT stay here again.

It was a fine hotel especially close to the airport. The air conditioner made weird tapping noises and there was a toilet flushing sound a lot from above.

The best thing about this location is the proximity to the airport and it’s walkable to some restaurants and gas stations. It’s easy to get ride shares to downtown. The hotel itself is… tired, at best. We stayed for 3 nights and housekeeping never came. The bathroom was in need of new tile and fixtures. The tub stopped draining on the last day. The bathroom doesn’t have a fan and the air conditioner sounded like a diesel engine. Not sure we would stay there again.

The staff were very nice, the hotel is very clean, and breakfast was great. Would stay here again!

Renovations

Everything

Location is great for easy on and off of I 40 interstate. Room cost online was very good with breakfast included. Unfortunately, when I checked out, there were all sorts of other charges including $50 per pet. I called the hotel in advance and Confirmed the check in that it was $50 for up to two pets. However, in the morning it was $50 per Pet when I was checking out. Online the room was supposed to be $102, a check out it was $120. for that cost and service and quality, there are many other hotels in the area that I choose from next time I’m driving through.

Very friendly, and rooms were clean , balcony view to the airport .

Very good stay.

The front desk staff was great! Very accommodating, close to alot of food options. It was my birthday and they went above and beyond to make sure I was happy.

Just Ok

Generally good. Accessibility to city bus and free shuttle service a plus. Comfy room. Grab and go breakfast.

The staff was great, real polite and didn't wonderful job

Food

n/a

I wanted to like my stay but my wife woke up to ants biting her in our bed. There were ants in the room and it really impacted our night.

Hotel is old

The property was clean. The staff were very nice and helpful. The continental breakfast was excellent. The airport shuttle made it easy to get to the airport..

Could use a major update in rooms. Beds not comfortable at all

They are now charging additional for parking. The rooms need to be updated Some confusion at check in

The stay was fine, it served its purpose for us. We were close to the airport and very convenient

Always my go-to hotel when flight gets delayed in the airport

Rooms are very old, equipments not working properly and too bad ventilation though very helpful staff

We had a very short stay, since we had to go to the airport super early. However it was a lovely stay the room was clean, staff were so friendly and it’s a really convenient location. They offer breakfast here which is nice, Not to mention the shuttle that will take you to the airport was amazing! Glad we didn’t have to pay 2 am u er prices to get .

Everything was great

Was not the cleanest Holiday inn I’ve stayed at. Mold around the tub/shower. The transportation guy failed to write my name down on the shuttle service to the airport after I plainly told him what time I had to be at the airport. Caused some confusion but they did accommodate me after some persistence. If they had not I would have missed my plane

Good customer service

Customer service was great thanks

Great

They checked me into a room where they knew the TV didn't work properly. They switched my room into a room where the shade had fallen down and had no way to raise it, the chains were broken and missing. In addition there is a loose electrical connection underneath the air conditioning unit. I think it's a fire hazard. The carpet was stuck like goo . Very disappointing for the brand . There's more

The location was great! Clean and good amenities. My only complain is that there wasn’t much regulation as far as noise or smells (smoking) from other guests. I’m not one to ruin someone’s fun, but once it hits 2-3am I’m ready for everyone to start winding down haha

This properties staff was extremely nice. It is an extremely worn hotel. There was mold around the bathroom caulking. The toilet seat was very worn. I had to be moved room because the air conditioning unit began to leak water and I woke up to a puddle of water on the carpet Issue was reconciled very quickly and I was moved to a new room, but it’s just a very worn hotel

Wouldnt recommend.

Friendly, clean, comfortable rooms

Room is older but clean. It was great for an overnight

Waited 1/2 hour to get checked in. But the room was great and the service overall was excellent

2. Having a TV that worked. 3. Not having to call the front desk from my cell phone over and over and the person would just pick up the receiver and hang up. To the point I had to walk to the front desk because I called FIFTEEN times and was hung up on over and over. When I went to the desk in person to ask why this was happening I was told it was because the person was the only one at the desk. Still doesn't explain why they answered and hung up each time. 4. Had to be moved to a different room because there was no maintenance person available. When I went to the new room and went out on the balcony I could not get back in. Fortunately, I had my cell phone and the front desk person decided to answer my call. When he came up to the room he could not get the door open from the inside.

The shuttle service was fantastic. I truly appreciate a hotel with 24 hour shuttle service.

Clean friendly

Unfortunately, that's not the whole experience. I picked this hotel because I had used it before, and it had the "free" (which really just means "included") shuttle service to and from BNA airport. The pickup never happened. I tried to get through to the shuttle service by phone, it kept ringing out to a message that "the mailbox is full and cannot accept any more messages". I tried to talk to reception at the hotel and was just told that "the shuttle is on its way back to the airport now". After the best part of an hour of waiting, and having no information reassuring me that I would ever get picked up, we just got a cab at a cost to me of $25. I emailed a hotel assistant manager (from the address on a card available at the front desk) to report this and I did receive an apology, some explanation about a malfunctioning phone (not sure I believe that, but it really doesn't matter anyway) and an offer to credit the $25 with equivalent IHG points. However, two weeks after I supplied my IHG member number, I have not received either the points, or any further response. So I presume I am being ghosted at this point. Anyone can have issues with a service, or make mistakes, it's how you fix them that matters. This hotel promised to make this right, but then didn't follow through. As such, I can't recommend this hotel, if you need to use the shuttle service.

Hotel was overbooked. When we found our room floor was soaked all around the window and bed closest to the window, there were no rooms available to move us to. The manager gave us a small discount, but we couldn’t use the second bed because we couldn’t get in and out of it without our feet being wet. And it smelled like mold.

The pool was green, and my card key kept going out of service. I had to have it checked 4 times or more.

Great stay