Hilton Garden Inn Long Island City New York

Good location. Clean. Excellent staff.

Excellent Staff and the ambiance was very quiet ...

The room was clean

Everything All is okay

Everything. There was nothing, not to like about the property.

We checked in early and checked out late. It was a great day!

Great location for transport into Manhattan and JFK

Location is good The elevator is not working for 3 days which is bad for hotel 4 star

We stayed for 3 nights . Room is spacious, clean. Staff is fine. But no breakfast was provided. AC is fine.

The location was good, considering how crowded Queens and NYC is. The breakfast was not complementary as promised by booking. the hotel has 2 elevators, but only one was working. It takes a long time to reach the 11th floor.

The staff were very helpful, particularly Shavon and Jo. They made sure I had everything I needed, and also helped me printing out a few document pages I needed. The location was excellent for my purposes - enabled easy access to Queens where I was working in the week, but also easy access to Manhattan for trips out. Nice to have the green just outside as well. The breakfast was good - fresh fruit, juices, pastries, toast, scrambled egg, hot potato, sausages, and other bits I can't remember. The room was nice and clean - had everything I needed. The shower was very powerful - much appreciated. I had stayed a night previously at Hyatt Grand Central, which was not far off double the price, and much preferred my stay at the Hilton - I would highly recommend. The gym was OK but not great. Only 1 of the 3 treadmills was working. There are free weights and a single bench, so if there is more than one person in the gym, it feels a bit busy. Not a major issue - great to have a gym at least. The fridge in my room was quite noisy - I just unplugged it overnight. The trains outside were audible, but not too bad. I think there will be noise anywhere you stay in New York.

Very good

Very professional

Spacious room, very close to subway station, 24h convenience store next door Long waiting time for an elevator. There was no big lamp in the main room area.

Very professional

Room condition carpets dirty

Nothing Room condition carpets dirty

Very convenient and excellent food and drink at the bar both bartenders were very professional and friendly ,

Exceptional

Ambiance N/A

Ambiance N/A

Superb

Clean room and staff

Long Island City location is perfect for quick rides to Manhattan, while being able to visit Queens and Flushing. Hotel is quiet and comfortable with quick market and late night (dessert) cafes. Excellent park right at door, when traveling with pets.

Nina at the front desk very very helpful

Pleasant

Good

Wrong charges compared to in text messages/ email, been trying to contact the hotel regarding final receipt keep getting different times from the front desk about when manager is available. Disappointing

I didn’t like my carpet in my bedroom was stained, and also the neon light in the bathroom was very intense

Clean. Friendly staff. Good overall.

Yes

I wish they had free parking! Everything else was great.

The hotel’s main door did not work. Elevator was also faulty. Staff was really nice but for the price I paid I expected more or at least things to work

Best place in LIC to stay for the night. Staff got you with all your needs, ground floor restaurant/bar is worth the visit, and the room is clean and got just what I need in a room which I appreciate. This is it and I say that with full confidence. Even if you live in NJ and can’t make it home before the day ends, this is the best option for overnight stay.

Parking isn't easy to get, and some staff members are dismissive.

Room was clean but pillows were mediocre and there was no temperature control

Good situation to travel around the city.

lots of dining option in the area

easy access to subway

They also lost a card which they said they would be able to place in the room in advance of my stay.

Clean room

Place didn’t seem clean. Staff friendly and accommodating.

I eas nice and quiet. Parking is an issue if you're out late.

A simple but wonderful place to stay. Near train lines and many places to visit and eat. Very comfortable and contemporary. Will visit there again!

Great room, very clean!

Friendly staff. Clean room. I had no car and I didn't use the gym.

Everything was great

Very nice and clean!!!

The room and the staff were very nice. The hotel is very clean. The staff is very happy to serve people.

Great view, great location, and very nice hotel overall.

Yes

I loved it

I booked for the 7th weeks before check in and they had no rooms available until the next night i wasnt gonna freeze to death i had to look somewhere else. Very inconvenient didnt get my money back very upset!

GOOD ACCOMODATION. CLOSE TO METRO. NOT BAD NEIGHBORHOOD

Great service.

Staff - courteous Improvement - needs an update

Easy check-in and clean room.

Very nice and clean. The bartender, Janelle, was a gem. And the manager, Shonda was very helpful.

Great all around.

Very courteous

it was very nice!

Great room and location

Great stay, would recommend! I had a wonderful stay at the Holiday Inn Long Island City. The rooms were very clean and surprisingly spacious for the area. I would definitely recommend this hotel to anyone looking for a comfortable place to stay in LIC!

Location is very convenient. Close to train stations (multiple metro line: E, F, 7; about 17 mins train ride to Manhattan). There are couple supermarkets nearby, cafes and restaurants are within walking distance. Although the hotel is closed to the train station and you can hear the noise outside of the building, hotel rooms are sound proof. I am a light sleeper and they gave me a room at the 8 floor, I didn’t hear noise from the street during my stay.

Great service

Disappointing cleanliness. Our stay at the Hilton Garden Inn Long Island City was let down by the lack of basic cleanliness. We found food residue in the bathroom sink and hair in pillows and blankets, which made the room feel poorly prepared for new guests. It wasn’t pleasant to sleep in a place that didn’t feel properly cleaned. Unfortunately, I wouldn’t choose to stay here again unless housekeeping standards improve significantly.

Clean room with a great view.

Laundry clan, good room service.

Great staff and great sound insulation

Given that the reservation was for four occupants, we expected the sofa bed to be prepared upon our arrival. However, it wasn’t setup, and we had to prepare it by ourself.

Great hotel overall! Great stay—Clean room, amazing staff, great location, great A/C. Hotels.com did not clarify a couple things: it stated “free parking on site” yet that was not the case, it’s $50 a night next door and street parking was so hard, there is street cleaning, Read ALL the signs!

The room was very clean. We didn’t hear any noise from hallway or adjacent rooms. Very nice two-night stay.

The room needed more cleaning

Manager on duty was absolutely fantastic

It’s cramped room. Very convenient to commute to manhattan with two subway lines and a grocery store next door.

Room were clean and comfortable

Wonderful stay

Front Desk Lady was not friendly. Family with kids need priority at the time to do the check in. Had to wait for more than 5 hours on the lobby for the room with one kid. Tired and hungry. Asked for more pillows and more Toilet paper and i had to go downstairs to get it cause they didn’t have personal to do this duties. I won’t recommend this hotel anymore.

Everything was great

Room was very clean. Check-in staff were very friendly and helpful

Staff is accommodating

The room was nice, the gym was convenient, and the hotel was an affordable stay in a good location.

Thank you

Room was spacious and clean! Conveniently located near subway. Staff was friendly!!

The room was not as the one I booked through you guys and I was never moved to a better, bigger room. Breakfast was never included as I saw it was

GOOD

Todo bien. Excepto que la llave de la bañera goteaba y el ruido era incómodo.

Mattress is old and not comfortable.

Excellent stay and very kind team! Again and again!

Efficient and

Room was spotless, very reasonable!

The bedding was dirty and had large stains. The bathroom had hair in it, and the air conditioning never cooled the room

Tried to charge my car dna d

Clean, good access to where we needed to go, easy access to trains, market right there.

Nice bed services, and amenities

Yes

We enjoyed our stay, the hotel is well located and well connected to the city. The staff were extremely professional and friendly; truly five-star service. I lowered the rating only because daily cleaning wasn’t provided unless requested, and a few amenities, such as the room pedestals, could use some maintenance.

Clean room, friendly staffs, easy access to the subway to Manhattan and places. A great dog friendly hotel. I will definitely go back to visit.

The room overall missed its mark the tub in the bathroom could’ve been cleaned more throughly. As well as when we checked into the room the carpet was wet made it an unpleasant experience as it got my socks wet. Overall I think they could do a better job at preparing the rooms to be more up to par.

it was okay. sheets had a smell. pictures are different from reality

Friendly Staff

Great place to stay in NYC for a reasonable price. Reasonably priced parking garage next door. Subway extremely close walk. Two stops from Manhattan. Room was clean and comfortable and surprisingly quiet for the area. Staff was friendly and helpful.

Busy hotel in a convenient neighborhood with rooms that need renovation and staff that needs support.

Friendly staff, clean, food is great!

The room was very clean and nice.

Everything was perfect after a long day of travel problems!

The room was clean and comfortable, the staff pleasant and accommodating.

Enjoyed my stay. Great access to nearby subway station. Room was clean and well-kept. Staff was pleasant. Made a busy weekend nice and relaxing on the hotel and sleep side.

Towels were excellent! Mattress could use an upgrade. Room doors could have soft close feature to stop the loud banging.

Temperature was good and the thermostat worked. Location was convenient and the bed was clean enough. Some downsides: There was some visible mold in the shower. Hairs on the towels. Towel bar was off kilter. Black light showed dust on the carpet. The hose for the showerhead was damaged. Walls were thin (could hear someone vomiting and someone having digestive issues). There was a pipe leak somewhere from the rooms above (could hear water dripping onto drywall). One of the bed legs was off angled and damaged. The furniture was damaged and worn down. The chair was completely ripped and destroyed. There were hand and fingerprints left on the lighting and switches. The yogamats for the gym were either missing or non-existent. Only one elevator worked as well so the wait times were long. There are good parts to this hotel but it needs a lot of work. At minimum, a renovation is needed for the furniture and cleaning protocols need to be revisited.

The staff is the best. Beds are very confortable and the food very good.

Service was good. The room was spacious but had a smell.

The room was clean and staff was pleasant.

The room.was spotless and the staff make you feel at home.

Great location to ride metro

Great stay minus the problems with the elevators. Thankfully they got fixed before my stay ended but it was pretty annoying to climb 14 flights the one day. Otherwise it was great. Lovely area.

only stayed one night

There should be valet ot any option of parking. We had 2 big luggages and it was very inconvenient.

It was clean and the breakfast service was excellent.

Great

Great staying

The manager was very welcoming and helpful upon our arrival and the staff were all friendly and efficient. The room and bathroom were comfortable and roomy enough for us. The lobby was a great place to hang out with friends in between outings. Convenient location for where we needed to be (Long Island City, Astoria and Manhattan). We will definitely return.

Stay here for a trip I planned with my niece, so it was very important that I stay in the area that was safe and clean. This was the perfect spot.

Things to note: it’s on a busy intersection that’s a little confusing at first but once you get your bearings it’s not too bad. Noisy if you open the window but I didn’t mind. I wish the hotel offered free coffee in the morning and that their water dispenser worked better (to fill up water bottles). I was grateful they had it but it was a trickle.

Decor and customer service was outstanding.

Easy check-in process. The staff was very helpful.

Room was clean. Accessible to the Metro. Staff were friendly and helpful.

Staff was very friendly and helpful. Room was clean and comfortable. Great bathrooms. Location felt safe and was easily accessible to a lot of things.

Very nice room for the price and close by lots of tourist areas. Stay here if you are in the New York area

Close to my friends and family

We had a restful stay the staff at the front desk was great

Nice

Staff was very helpful welcoming! It also is a short convenient walk to queens plaza station which can take you to both jfk airport and Manhattan.

Nice property. Food we at at the bar and drinks were good. Breakfast in the morning was also good. Only thing we didn't like was they only had one working elevator. There also was an issue with the electricity on our room. The iron kept shutting off and on while trying to iron our outfits for a party we were going to and the door key card system kept making weird noises through the night probably due to the electricity issue. But whats weird is it didn't affect the TV or the lights. But the outlets by the bed affected our phones charging.

Super convenient in terms of public transportation.

While booking there was an option for city view which I was told upon checking in isn’t available because there is a high rise next door. Also, room wasn’t thoroughly cleaned, I saw what appeared to be someone boogers on pillows. Also, outdated desk chair with a broken cracked arm rest.

Bad service, very small room for its value

Great

The location of the hotel is great close to metro lines. Just fairly expensive which is probably true for all New York hotels

Great customer service. Nice rooms!

Room hand very limited storage/draws for clothing also floor tub slippery when showering

I had an issue with the room which was on the 2nd floor, tiny and right next to the elevator, despite me requesting to be away from the elevator when I booked. I was told the specific type of room I asked for was only in this location - but not until I came to check in, by which time I didn't have any option. The elevator always took ages to arrive so we mostly used the stairs and went out of the emergency exit, but when we came to check out the elevator was broken and we had heavy luggage. Pretty annoying when the noise of it had kept me awake during the night. Overall, it is what it is - ok for a short stay but far from luxurious and I advise you to check about room location before booking.

Relaxing, great staff

Okay

Great

Close to the subway. Safe. Nice.

The room is very large has excellent soundproofing, a comfortable queen bed, comfortable pull out sofa, working desk and a huge bathroom. Air conditioning is excellent. Provided are fridge, coffee maker and microwave. Excellent location and we will stay here again.

The hotel uses Champions parking which i a public parking next door who favors the guests from the Marriott courtyard next. I attended to park twice and was refused entry because I was staying at the Hilton Garden, I finally had to go park at another parking 3 blocks away and walked luggage on hand. The clerk was very casual about it, he said " Expedia misled you because we don't provide parking for any of our guests, they have to use public parking " I will never stay there again. The bathroom was horrible only one side door for the shower, I almost fell twice walking on the wet floor after a shower. I stayed in Room 711 very small the TV is in front of the bathroom, fridge, microwave and desk in the same spot behind the bathroom door. Totally disgusting.

Staff was amazing at the hotel as was the dining facility. Room was extremely small even though it was supposed to accommodate 4. Very convenient to subway and short ride to midtown.

Hudson Food Market right down street, open 24 hours with great selection of sandwiches, smoothies and snacks. Our hallway was quiet, but rooms definitely not sound proof.

Front desk help on the morning of 8/12 was so helpful, thank you!

toilet paper stand is not firm, paper dropped on floor. There is a mosquito with blood in toilet. The toilet door is hard to close. The comfortor feels cheap. The tag on bottle water is confusing, I don't know it is free or not.

Location was great! Hotel was very clean, quiet and beautiful, hotel staff was very friendly and helpful!

First trip to the City for a wedding. I was pleasantly surprised. Would visit again.

Very quick check in when I arrived.

The staff was friendly and very, very helpful. It was a pleasure to stay there.

It was a nice hotel with a great location, but it was let down by dated amenities showing significant wear. The ironing board got stuck and wouldn’t collapse, the toilet took about 20 minutes to refill before it could be flushed again, and the shower gel dispenser stopped working. I removed it from the wall and left it on the counter for morning service, but it was still there later, which was a little disappointing. The hotel breakfast was average. I would stay here again if the price was good, but I wouldn’t overpay considering what you get.

Todo perfecto

Todo perfecto

Staff were very attentive, helpful and professional. Location provides easy access to Manhattan and airports by subway.

Just a few min over the queensboro bridge in a great little area in long island city. We found street parking both nights, but there is a parking garage next to it. Room was cozy, clean, and had a bar and restaurant. We will stay again since we visit nyc often and want to stay where it feels a bit safer yet still super close to the city

Excellent service

This was the greatest hotel experience I have ever had. The staff was amazing! Andy is an absolute treasure to this establishment. Mario and Shavon helped us rebook each day we were there. We stayed a week and I felt like I was with family. The warmth they extended to my family and Iwas exemplary! I could not have asked for a better experience. They left a lasting impression with me that my family and I will never forget. I wish I could rate them 10 ⭐️s

Great location!! Close to trains and stores!! Very clean room and staff were great!! Would recommend!!

Nice place to rest our heads in between flights. Only 30 mins from JFK.

Clean and the most comfortable beds ever

I paid extra for parking in the garage and when I went to retrieve some sort of parking pass, the receptionist proceeded to deny that parking was ever existing at this location, which was really strange because booking with Expedia they allowed me to pay additionally for plan for a protection on the booking, in addition to parking on site, I feel like things could’ve been handled a lot better but clearly customer service was not their strength and work ethic while the hotel experience overall was fair. I think it matters how people speak with you and the impression that they leave you so ultimately that conversation ultimately lead to all over score.

Convenient location. Rooms are small and very basic.

My family and i had a great stay at the Hilton LIC. Great service, great hotel, and amazing location. We had all the best and most direct trains to Manhattan and Queens, where we went to a see a METs game. We will be back!

This hotel was perfect. The view of the city was spectacular. Everything was clean and in tiptop condition. The surrounding was safe and in walking distance to a market.

The only comment I can make, is that it fills very stingy that they don't have free coffee for gusts.

I requested a late checkout which the night worker gave me because I checked pretty late. They knock on my door a little after 9 and again a little after 10. Also, between 9-10 am there was loud chatter, giggling, laughter in hallway next to room by cleaning staff which again woke me up. I thought that was very rude.

I love how close it is to everything! I love the property and use as much of its amenities I can.

no body answer the call,

Comfy and roomy, friendly staff, good food

Great location, close to NYC.

Staff was wonderful. Area around the property felt safe, even at night. A few restaurants nearby stay open late (convenient). Convenient location next to subway station.

Very attentive and pleasant staff

It was a good stay. Fast check inn and friendly staff.

Very close to the subways. Efficient and comfortable. Not luxurious but adequate.

Enjoyed hotel a great deal.Hope to return,

Awesome property. Extremely close to the subway, and right next door is a 24/7 shop that sells good food.

But front desk said it wasnt

Property is in a great location with food options nearby.

Great location with good connection to public transit. Very helpful and polite staff. Room was big enough for two people, comfortable but a little outdated. Cleanliness also can be improved.

No maintenance

Shame there was no view and we had a room next to the lift shaft so could hear that clanking away. Air con was very noisy so we couldn’t keep it on while we slept. The location of the hotel makes up for these negatives though and we would stay there again.

Close to subway & grocery stores. There are restaurants & coffee shops walkable. Staff was wonderful! Bar was great!

Nice hotel. Good bar

A good stay

Great place to stay while in LIC

The hotel was very accommodating when our original booked room was unavailable. Knowing that we were traveling with small children they made sure that we had adjoining rooms. The location of the hotel was ideal as the metro station were within walking. There is a parking garage next door which made it convenient if you are traveling by car. The price was comparable to other garages around the area. We did not dine or use any of the other services. The beds were clean and comfortable. Overall, I would highly recommend just for the location itself.

Staff was very helpful. The supervisor was extremely nice and went out of her way to help me find the most effective and cost-efficient places to get around the city.

Clean and walkable

Rooms are way too small

10/10, will stay again!

We had an awesome stay at the Hotel. Everything was good. Room service was spot on. Everything was clean.

Elevator needs your room key to go up and it never seemed to work properly. Would have to tap numerous times with both keys before the elevator moved. Also asked for more coffee pods twice on trip (they only clean and stock room every second day) and both times never received them. Had to go back down to desk to get them. Very friendly staff.

Conveniently located next to queens plaza MTA

The staff

Nice

There was no cleaning/maid service during our 2 night stay.

It was nice but very expensive and without free breakfast

Had a lovely experience here overall. The dining option was great. My girls loved the breakfast every morning and even snacks and dinner options. Hotel area was very walkable. Close to multiple subway stations as we ride the subway a lot. Market in the same block which was convenient. I would stay here again!

The hotel is in a prime location of queen, LIC (Long Island city) nestled right at the bridge to head into manhattan. The hotel room itself is small, bed is comfortable, TV is big (with all cable), shower is hot and water pressure is good. The walls are extremely thin, you can hear everything, and all the doors slam pretty loudly, so this is heard very clearly. The Bar / Restaurant downstairs is more than decent - almost feels like the heartbeat of the hotel.

Hotel is good however surrounding are underwhelming

Some staff were really nice some were rude

Allow Pets And Have Many Amenities.

I had a great experience at this hotel it’s clean, quiet, and affordable.

Great security and friendly staff.

The window kept opening up it was broken.

Staff let us feel good, also like the front desk good service

Ok

I didn't like because the rooms were very small than it was shown in pictures . Cleaniness of hotel rooms was average than normal . Toilet flush was.not working . We had to ask them to come and improve. It was very difficult for us to be there for 10 days . It was suffocating. It was not at all good for the money we paid. The good thing was their few font desk staffs .

Very safe and walkable; great staff!

Upon arrival I wasn’t even greated with a warm friendly greeting. I was grilled by the man at the front desk. I gave him my name then he kept going on and on about not smoking in the hotel and how strict they are about smoking marijuana and I don’t smoke! He then proceeded to ask for my id and check me in. I gave him my card for the room and I swiped it and paid! He then asked to see my card again so I physically handed it to him he held my card up to the ceiling as if he was looking for something. Then crossed checked my card with the card I booked online with then told me it’s two different cards as if a person can only have one card lol. I explained to him that it’s my other card and why does it matter I just paid everything in full! He gave me my key card and sent me on my way I felt very discriminated against I felt uncomfortable walking through the hotel or even staying at the hotel. I got electrocuted from the plug falling out the wall my charger was plugged up too! And there was hair in the shower!

Very organized and clean!

I stayed two times at this hotel and the experience I had was great. Very clean

Very clean

Great spot spacious room and bathroom very quiet tall building gym is clean laundry is clean

Great location. Subway is across the street. Also there’s a market next door highly recommend it. We felt safe walking at night time. However our first night at this hotel was awful. Everything was clean but our room was right under the buildings boiler and between the elevator and exist stairs. You can hear every single ding and bang nonstop. They seriously need to never ever give anyone that specific room at the top floor..it needs to be turned into a storage room. Thankfully, they moved our rooms the second night.

Great location, close to the subways. The rooms were cozy and comfortable. As the area is quite noisy, I was worried about not been able to sleep at night but there was no issue at all. We slept soundly in a comfortable bed and did not hear any noise from outside.

Quiet clean

NO