Moxy NYC East Village

From the moment we entered our room, the floors were noticeably wet. At first, we were unable to determine the source of the water. However, after taking a shower, it became clear that the shower was not draining properly. The water quickly overflowed from the bathroom and began flooding the room. Given the compact size of the room, the flooding spread throughout the space and soaked many of our personal belongings. We attempted to manage the situation using the towels provided, but they quickly became saturated with dirty water from the flood. We immediately brought the issue to the attention of a Moxy employee named Ocean. Unfortunately, we were never moved to a different room. My fiancé provided his cell phone number to Ocean but again we never heard back. While we understand that occupancy limitations can occur, we were disappointed that no meaningful accommodation, alternative solution, or assistance were made. The most concerning aspect of this experience occurred later that evening. While getting up during the night to use the restroom, I slipped on the wet floor and towels that had been placed down to contain the flooding. As a result, I fell and struck my left knee on the ground. This was not only painful but also a serious safety concern that could have resulted in a much more significant injury

Clean room attentive employees. Great location...24 hr grocery, happening billard hall, music venue, shopping, movie theater, dining/drinking options, & good breakfast place all within one city block, yet it was quiet in the room. Good coffee just outside of the lobby. Can't ask for much more.

There were computer issues when we were checking in that prevented the team from getting me into my room, but they remained calm and courteous and apologized in a really genuine fashion.

A rare spot with two beds in nyc

Shower leaked outside bathroom. Not enough towels for a multiple bed room

Good

Rooms were a joke is you were only staying for a night with a rucksack then okay but for 3 or more than you are screwed for space. 2 people in the bed then one of you has to literally climb over the other to get out. The worst part was the noise into the early morning and we were on the top floor.

Upon arrival, the room was clean and nice. I only stayed for one night, but I would love to stay longer next time. I will say my only criticism is that the sink water: I passed a napkin through the running water & it came out dark, so I wouldn’t suggest washing your mouth with it; instead, bring your own bottled water. They do have water bottles in the room, but you’ll be charged $7 a bottle, and who knows how long those waters sat there before me as they were lukewarm. But other than that, nice location to stay in. Also, their breakfast selection was really good (it’s not free), just an fyi. Other than that, it's a great location to stay if you’re coming to NY.

The location was great and the room was comfortable and clean. I think the bar lounge should have been open earlier and the water dispenser provided 24/7. I also think the hotel (though not their responsibility) should clean up the garbage near their entrance.

Great location in the East Village. Very convenient to NYU, Union Square, and Washington Square Park. On weekends there is a very loud and very busy music venue directly across 11th Street and if your room is on the front of the hotel facing 11th Street you will hear complete pandemonium from about 2am to 4am. Loud crowds and tons of honking cars as that place shuts down in the wee hours. I would stay here again but only if there’s a room available on the back side of the building.

Rooms do. It have closets or drawers. Wish I knew that before we booked Said we had a king size bed but we didn’t get one

Bed was uncomfortable, room was small, but that wasn't the main issue. People want one main thing from a hotel - a place to sleep. That was not provided due to an extremely loud grinding sound from the air conditioner. It was 90 degrees in NYC that day so turning it off was not an option (I tried). I asked them to fix it. When it was not fixed when I returned to the room to sleep at 10:30 pm I called down - they said they would send someone as soon as possible. At 2am when no one had yet come I called again because sleep was impossible. Someone finally came and oiled it or something which reduced (not eliminated) the noise. It took me another 45 minutes to fall back to sleep, and the bright early June sunrise woke me just over 2 hours later due to the lack of blackout curtains. I was traveling to present at a conference and had gotten almost no sleep. The hotel did not offer me a refund even though they did not provide me a place where sleep was possible. If they had fixed it earlier or sent someone at 10:30 pm it could have worked.

The staff was great The AC in the room didnt work properly

I went downstairs and was assigned a new room. When I told them what was wrong with my current room, I could see that they were suspecting it was dirty when they assigned it, however were hoping to get lucky and I would not notice/care? Overall the hotel is OK. Not sure I appreciate the shabby/chic look, especially for the price it costs. Rooms were tiny! Floors were concrete and although appeared to be clean, not sure if they were. Hotel does not provide slippers for guests so the whole time walking on the floor was pretty gross. We asked for a toothbrush-they said they were out. Overall, I would rate this hotel a C at best. Maybe worth it when it was $200/night, however at current rate, way overpriced!!! Will not be staying here again.

Very good

Superb

Good

2nd time staying here and will again

Exceptional

Exceptional

Great value for money, great location and the room is a clever design and we were fortunate to have a view which was wonderful! The lifts are slow but that's a small deatil.

Clean and silent

Disappointing

Location & rooms

I will definitely stay here every time I am in the area. Room was really comfortable and the amenities were great.

The location is excellent, the staff are really sweet, very friendly and helpful. It’s close to train station, shops and in a quiet spot

Didn't try anything in any of the restaurants.

Exceptional

Exceptional

Great location! Staff were friendly. Rooms are small.

Rooms are small but well designed! Very quiet and the bed was super comfortable!

This place has a huge cafe downstairs where you can sit and work uninterrupted for hours. The facility is very nice and comfortable. I was one so it was perfect but I guess for two people but maybe a little crowded but then again you're in New York don't stay in your room go out and enjoy the city.

Very good

location the room was tiny, wifi never worked , no fridge , no cupboard to hang clothes

There was no breakfast. Bad coffee downstairs. Everything we needed but Very small space. If you are large/tall I would not book here. Slim pickings amenities wise..

Very good location My room was facing the street, which one night was very noisy . The internet was down for at least 24 hours

Note - students use this hotel when moving from NYU. Avoid during the end of May and beginning of June.

Downside would be the elevator wait during peak times.

The location is fantastic and is surrounded by tons of great restaurants and bars in the East Village as well as with easy access to the subway. The room was clean though there were a few maintenance issues. There was water coming up from between cracks in the floorboards. I think it may have been condensation from the AC unit from the room below us (though not totally sure). It was very unpleasant to end up with wet socks when trying to walk from the bed to the bathroom. Also noticed that the black varnish on the bathroom sink faucets was coming off, so any time I tried to turn the water on/off I would end up with black smudges on my hands, which is pretty annoying immediately after washing them.

Great position, great shower, good value, smart compact comfortable room. The TV and Wifi was down in my room for 3 days in my room - I contiusly asked to have it fixed, finally on my last night at 11pm they moved me to a different room with working TV and Wifi, turns out no one had looked at the problem and it was not something that could easily be fixed, should have been moved on day one!!! Ruined my stay. First room was also extremely noisy and could hear everything that went on in the hallway outside and constant door opening and closing.

Quirky is the word that best fits. Location is excellent for NYU students.

I loved the exceptional customer service. Carmen and Nicci were wonderful.

Only one member of the staff was not a good person to received the clients, not helpful person, didn’t take care of the people in a nice way. The rest of the staff was excellent. In my case she was being a bad person, I ask for my car, I paid 90 dollars for valet parking, next day I asked for my car and she told me 45 minutes to wait, and I told her how come it was going to be so long. And she say this was the time. She finished with me, then took care of the next customer, after she finished taking care of him, I asked her if she already called for the car, and she told me she was waiting for them to come to the hotel to tell them to pickup the car, I asked her to called them, and ask why she didn’t call, and her answer I was taking care of a customer, and the story go on. And wasn’t a nice feeling in my side.

Your staff was fantastic Nice and clean. Loved the atmosphere

great location friendly and helpful staff. good food and bar.

Superb

Upon arrival we were told we would receive a daily $25 credit for the bar or cafe and when we tried to do this we were told they weren’t doing room charges.

The staff is always so friendly!

Very good

The staff is very nice. Especially the 2 ladies that work in the coffee shop every morning. They are always amazing.

The staff is very nice. Especially the 2 ladies that work in the coffee shop every morning. They are always amazing.

Nothing Extremely small rooms and dirty all for $2,400 for 3 nights

Very good

Nothing Extremely small rooms and dirty all for $2,400 for 3 nights

Location Very small rooms and with only 2 elevators the wait times to go up or down were very long at times and packed in like sardines once it arrived

Location Very small rooms and with only 2 elevators the wait times to go up or down were very long at times and packed in like sardines once it arrived

Pleasant

Exceptional

Rooms are highly efficient, with a nice seat and integrated desk, HOWEVER this was not present. Resulted in an empty room with a bed. Did manage to change room. Room shouldn't been offered, as it lacked a basic chair and table for a >$300/night room. It's normally already an "efficiently organised" room, but without the desk and chair its basically an empty small room with a bed. There is no room service, and the bar or access to restaurant was closed for a private event. No possibilities for a drink or even water. This makes the hotel offering at a one star, as no facilities are available where they are offered at point of sale. Responds was poor as well: come back next time, but be aware we are often booked for private events, i.e no facilities to a bar or even any drink service.

Ac wasn’t working for first night

Had a great 1-night stay. Room and beds were very comfortable. Nice and quiet for sleeping. Loved everything about it except dark hallways. Would stay again.

Exceptional

The rooms are so clean and the beds SO comfortable! It’s always a great stay!

Friendly staff, our HVAC was broken, but the team fixed it quickly and gave us a $50 voucher for the inconvenience.

hated all the black walls and curtains. the place is run down and needs work.

All the staff were so friendly and helpful, the facilities were great and I really liked the decor and feel to the hotel. The location was great, very walkable to loads of great places and close to a subway stop. Nothing

The location was great for us, the staff very nice. The room was quite large and the bed was comfortable with good sheets. I liked all the hooks on the walls so we could hang our stuff versus setting it on the floor or cluttering surfaces. Despite all the hooks on the walls in the bedroom, there was not a single hook to hang a towel or bathrobe from near the shower or sink! The shower door had a towel holder, but if you open the door to get in the shower, the water soaked the towel. The floor was a bit gritty and had not been well vacuumed. The toilet was very low to the ground and the toilet paper holder bumped into my husband's knees while sitting on it (he's only 6 feet tall).

The location was great for us, the staff very nice. The room was quite large and the bed was comfortable with good sheets. I liked all the hooks on the walls so we could hang our stuff versus setting it on the floor or cluttering surfaces. Despite all the hooks on the walls in the bedroom, there was not a single hook to hang a towel or bathrobe from near the shower or sink! The shower door had a towel holder, but if you open the door to get in the shower, the water soaked the towel. The floor was a bit gritty and had not been well vacuumed. The toilet was very low to the ground and the toilet paper holder bumped into my husband's knees while sitting on it (he's only 6 feet tall).

Exceptional

Exceptional

Very good

The staff were friendly and helpful. The room sizes are a joke. Two adults in a standard room will constantly bump into each other while getting dressed.

Great location, friendly staff, good coffee in the morning, and nice bar at night

Moxy is great. The staff is always friendly. The rooms are small but efficient. Location is why I stay. Room was a little dusty. Would have e liked more real hangers. I didn’t ask. I don’t particular enjoy the coffee.

For some reason are room had a bad smell and there was noise last nite. Which this is the first time this happens to us cause I already hear.

Location was top

Nice location. Great dining options at hotel. Rooftop had great happy hour 1$ tacos. Bed comfortable.

Good location. Helpful staff

The room was clean and comfortable but tiny. One side of bed was against the window. Free coffee in morning was good. Our room heat/Ac stopped working at one point but maintenance came pretty quickly and fixed. The biggest issue was the noise on the street outside at 3:30am -4:30am when local clubs were closing. Lots of loud people and honking horns. Kept me awake for an hour, both nights. I guess that’s not the hotel’s fault but don’t stay here if you need quiet to sleep or bring your earplugs.

The staff and hotel is clean but the room itself is very small. They do not offer any type of coffee maker/tea in the room. Where the hotel is located, the concert venue across the street is so loud. It did not quiet down until 4:00 a.m. every night. Also, when we arrived the air conditioner in our room did not work. They were kind enough to move us.

Really cool atmosphere and awesome customer service.

Very fun hotel. Staff attentive. Room small as expected, but cool. Great location in NYC.

Fun, energetic vibe. The Village is a fantastic location, quirky but chill and without the typical touristy feel of Broadway, Times Square, or the midtown shopping areas. The access to the rooftop wasn’t well marked and the hours of the Cantina restaurant were odd.

Great staff, trendy and efficient rooms, convenient and comfortable Alphabet Bar. Great stay and accessible to Midtown, Lower Manhattan, and of course East and Greenwich Villages. Wish the bathroom had a private door, that’s the only thing I’d change.

Everything was great except the rooms were tiny!!

A very good New York Hotel. Nice location in Wast Village. Rooms are not big, but good for NYC

Convenient location and clean rooms

Location was great! The beds were comfortable, I actually slept so well for my entire stay. I loved the vibes of the hotel and all the staff were very friendly and welcoming. The one down side is there was no fridge in the room. I usually like to keep a few snacks and drinks in the room but that wasn’t possible. I didn’t ask if a fridge could be brought up though, that may have been an option.

We had a room on the 8th floor facing the street where the main entrance of the hotel is. We couldn’t sleep at night because it was very loud on the street. Make sure you ask for a room on the other end of the hotel or get some good ear plugs

Great location. Friendly, helpful staff. I will stay again.

I would like to be able to walk around to the other side of the bed.

Very noisy location and broken A/C

Excellent hotel with clean and ergonomically furnished room that made good use of space. I was on the 9th floor and the view was wonderful to wake up to with the bed right up against the window. I especially liked the shower pressure! I had the best night sleep I’ve ever had in NY. Highly recommend!

A/C not working in room and 80 degree even after helpful staff tried to fix. Switched us to a different room that already had people staying in it. How embarrassing trying to open a hotel door at 11pm to find people already there wondering why you are trying to get in. They put us in another room only to find long strands of someone else’s hair on the pillow, gross! Nightclubs downstairs, next door and across the street mean if you have a room on street side you’ll hear nothing but obnoxious honking and party people. The incessant honking and “move your F’ing car” will last from 3-4:15 am every morning. Tiny rooms without anywhere to sit but the bed. No nightstand, table or anywhere to put stuff conveniently. 3 inch deep sinks that are absolutely terrible. This hotel is meant for young hipsters and is nothing like a normal hotel. If you’re over 30 stay somewhere else. You will seriously regret it like us. I’m 57 and my son is 18. I’ve travelled the world extensively and this was one of the most disappointing hotels yet. It’ll work for a bed, toilet and shower but that’s it. Very nice staff but unfortunately nothing they can do to make up for all the problems. If your middle aged this place is not for you.

No reminder sent in advance of attempting to take out the required deposit for our stay, which we had booked months in advance (issue was conversion rate meant maximum withdrawal amount needed increasing, but could only be done our end). We were in transit when contact was made (on the day of the stay) and couldn’t check messages due to that. Arrived late at night to discover our stay had been cancelled because we hadn’t replied to their messages (we were literally on an airplane!) Left us with a big problem of trying to find a room at 10pm on a Thursday night in NYC! Staff weren’t helpful in enquiring at other Moxy hotels on our behalf to help us find a room for that first night, even though we were still due to stay with them for over a week from the following night. We ended up taking our business elsewhere, stayed at Moxy Lower East Side for the entirety of our stay and they were fantastic.

Café y té in the room

This hotel was wonderful - location, amenities, ease of getting to Manhattan and Tines Square. Great restaurants close by. Suoer nice and heloful staff.

Great location. Rooms are tight for 2, wish they were a bit bigger. A/C system activates with motion. So when you go to sleep it stops. Obviously a problem. Every night had to move around the room to get it going.

Good price for what the room came with and nice bar and restaurante clean and very friendly staff. Great vibes and atmosphere TV remote wasn't connecting the past to the television when wanted to change channels or up, the volume

Just an FYI - the rooms are TINY and the combined toilet room/shower with sink in living room leave little to be desired. The person sleeping closest to the window has to literally crawl over the other person to get up. Also - the additional taxes/fees/ETC added an extra $40/day which was not originally disclosed but that is probably the same for all NYC hotels. The room was clean and had cleaning service every day so that was nice.

Clean room, helpful staff. Good location.

The room was not ready at 4pm (staff offered another room but the room was on a lower floor and would have been noisier with street noise). The fan was making a very loud noise so we had to turn it off. Maintenance personnel changed the filter but there was still some noise (it seems to be a lack of maintenance) And the elevator was squeaking and also making noise and the room door was not soundproofed

The room was very disappointing. It was so small that there was no chair, table or desk in the room, but the worst part is, there was no bathroom door! This is not for me!

Staff was super nice, very clean room, nice gym, beautiful room!

The room was tiny but that is to be expected in NYC. The bummer was that the thermostat in the room didn’t work. No matter how hard that fan spun, the room was hot and muggy. I tried to call downstairs but the phone didn’t work. And the hand soap dispenser was broken. Made me wish I had stayed at the Hyatt at Union Square two blocks away…

Staff was very helpful, location is very convenient, cool breakfast lounge!

Fun style, clean, lots to do even at the hotel. Rooms a bit small, but that was expected and didn’t detract

The hotel is well located in Eadt Billage close to the subway but the beds are not comfortable and there is no chair or desk in the room. A lot of money for not much.

The staff was pleasant, friendly and helpful. Cool vibe.

Quick one night stay here. Check in was easy and they had my room as requested (away from elevator/quiet). Rooms are quite small, but for 1 person in NYC, perfectly adequate. Good bed and bedding, good soundproofing for the windows, I faced the street, didn't have any issues with street noise over night. Like that there are multiple food/drink options in the property, makes it easy to grab a bite or drink. Also liked that they had a handy little clothing steamer in the room! My only complaints would be that the housekeeping can be a bit loud as they start the morning room cleaning, my neighbor checked out early and by 10 am I was fully awake with the cleaning staff next door and in the hallway.

Nice hotel with sizable rooms for the price.

Great location

Big room, great location. Very near a market, Starbucks, great lounge area. Lots of night life on a Saturday nite.

Location was amazing. Our beds were separated in the room giving my teen privacy -- which made the trip better. No fridge in the room.

Cute hotel great location - small rooms but great for a city visit

Great location, nice cafe downstairs. Rooms are small but hey, that's NYC!

Clean room staff was extremely nice.

The room was as small as possible which was deceptive from the online photos, the blinds were broken, lights didn’t work, and a rooftop bar bumping music until midnight on a Sunday. Unfortunately we would not stay here again

We had a pipe explode in the middle of the night and water came gushing out. Called maintenance Wjile he was banging around had to request to be moved to another room. They offered no compensation for the trouble. Discussed with front desk upon check out. Was told we’d be refunded bar fees, destination fees and half of the room charge. Only compensated $95. Would never recommend this hotel. Also charged us for water we did not take.

Room was clean but claims to have valet service for car but that is not correct

The staff was very friendly and helpful. The hotel has a quirky charm. Despite the nightlife all around the property, it was very quiet once inside. I would likely stay here again the next time I was in NYC.

Rooms were clean, but small.

It was loud per the neighborhood.

Deceptive. When they offer you $20 off at the bar or restaurant for each day of your stay, take them up on it. It ain't a freebie.The $20 comes off the $35-$40 destination fee (or "tax" as the staff called it). This way you at least get some of your money back.

Polite and helpful staff, lively vibe

Room was clean

Room was very clean nd staff was very nice and helpful

Never returning

Amazing room! Awesome lobby and super nice staff! The view from my room was incredible and the bar was such an inviting atmosphere!

Staff was very friendly and accommodating - stored our bags for us while we toured colleges. The atmosphere was very fun and funky - memorable for sure!

Due to Fashion week the taxi drivers were behaving insane. Honking at 4am. The windows do not block the noise

Room was great, staff was great. It was small but there was still room to store our clothes we had to hang up, store 2 large luggage and 2 carry on luggage. Shower was great. If there is an event at Webster Hall across the street and your room is facing the street, you need ear plugs. I must not have read the fine print because when we got there it was explained to us that there would be a $35 per day extra charge for tourism tax. For this, the hotel gave you a $20/day credit and some kind of museum tickets.

We returned to room to find an acrid chemical smell. Management agreed it was not habitable but could not provide an alternate room in hotel or all of Manhattan. Spent Valentine’s sleeping on the floor of a friend’s room.

Small room and there’s a club across the street. Loud blaring horns all night if room faces street.

Super easy. super friendly. We arrived at 9am and they let us check into our room early.

Clean, great staff and awesome rooftop bar

Trendy cute room with amazing view! Staff was friendly and helpful!

Staff were super attentive, hotel was clean

There definitely could be some maintenance checks in the rooms though. It was a cold spell while we were there and the rooms were VERY cold despite turning up the thermostat to the max. The person sleeping closer to the window required an extra blanket. They were generally fast with requests - blanket and pillow brought up quickly. I did ask for our bed sheets to be changed by housekeeping however they never did so. Otherwise, overall a good place to stay.

Wow, was that room small! But well organized and efficient, nonetheless. The dark hallways and gathering areas were moody and disappointing. Staff were extremely gracious, welcoming, and helpful. Kudos to front desk personnel, bar keep, and cleaning crew!

Convenient and hip locale in East Village! Would definitely go back!

Worst part we did valet parking. They said they were going to park it in 20 minutes. We were told to leave flashers on. They never did and our battery went dead and didn’t they didn’t have our room number to call us. They had someone charge it. When we came downstairs in the morning the car was still doubled parked in front of the hotel.

The Moxy was amazing!

The room was very small, and there was construction next door to the room next to us that woke us up.

The room was clean; however, it was tiny, suitable for a couple. The space was minimal, with no designated area for clothing storage. There was a small chair/desk that could only accommodate a laptop and nothing more. The staff was very friendly. The elevators took a long time to arrive, possibly due to the high volume of guests over the weekend. Unfortunately, we had neighbours in the adjacent room who partied until late, causing significant noise. Overall, I would not select this hotel again.

Staff was courteous, room was SO comfy and the large windows made the room feel bigger.The shower pressure and temp was great and the thermostat in the room was easy to adjust! We also enjoyed the coffee shop downstairs.Would definitely recommend!!

Staff is lovely, location is perfect! Room was perfect i would definitely like something higher up next time for a better view but otherwise everything was perfect. Little sister is next door, the restaurants are stunning. Quick walk to flat iron to shop. I will definitely be back!

Great staff. Clean room.

Maravillosa estadía familiar en el Moxy NYC East Village! El hotel nos proporcionó todo lo que necesitábamos para pasar en familia un fin de año espectacular. En la recepción nos recibieron con mucha amabilidad; la habitación, aunque pequeña, muy bien distribuida y limpia. Todas las mañanas desayunábamos en el Cafe D'Avignon donde Kiara, Issy, Yesi y Jonath no podían ser mas amables, profesionales y solicitas. La noche de Fin de Año cenamos en el hermoso restaurante del hotel, el "Cathedral", y disfrutamos de una cena de primera, a 3 platos, con DJ, brindis, bailarinas y muchas sorpresas. El hotel esta muy bien ubicado, lo cual nos permitió pasear y conocer la bonita area que lo rodea. Como viajamos con nuestros hijos adultos, el Alphabet Bar (que en el día era el Cafe D'Avignon), The Ready Cantina con su maravilloso rooftop y buena musica, y la cercanía con Little Sister hicieron que en un solo hotel, coexistieran ambientes variados, acogedores y muy bien decorados. Definitivamente volveremos a quedarnos en el Moxy East Village en nuestra próxima estadía en NYC!

The staff was amazing. The hotel amenities were excellent and the room was comfortable & clean. We will definitely be back.

Cool hotel with helpful staff

It was super crowed in the lobby which was very small. The one thing that made me choose not to give them 5 stars was the added fees when I arrived. One thing i have a gripe about is when 3 party booking and the hotels are not in sync. Hotels.com do not specify additional fees will be charged once you arrive. I had budgeted the amount that was shown to me including the incidental however, when I arrived The Moly was asking for a destination fee of 40$ I booked 9 rooms. Everything else was amazing. The staff was 10 out of 10. Because it was super busy the 2 elevators were constantly full and the room sizes are very misleading from their website

Yes

Friendly staff, good location

Staff was so nice and very helpful!

Staff was incredible and super helpful!

Unlike most NYC hotels, Moxy NYC East Village was cavernous! It had so many interesting spaces to enjoy--from the room itself to the cozy lobby area. While the front desk was always buzzing, the staff were exceptional -- even remembering names and attending to any number of issues.

I was pleasantly surprised by how much I enjoyed myself. It was a little busy and hectic on Friday and Saturday night, their lobby is quite small but the decor and vibe of the entire place weighs out the chaos. Plus I was there on the weekend of NYE so it didn’t bother me much. The rooms were perfect for a solo traveler, I never heard my neighbors. The heating system was broken but it didn’t bother me really. I really liked the place. More of a party vibe hotel and not as quaint but it didn’t feel as stuffy as some of the other larger chain hotels feel which I appreciated. And they give you $20/day to spend in their bar/cafe. Thank you! Also big shoutout to the staff, everyone there was really cool and helpful.

Excellent place.

No microwave No refrigerator No parking Not enough space in room

fun

Staff is really great at this hotel, room was very clean and check in and out so easy.

Yes

Everyone was nice but there was a snow storm and we had to add an extra day. It was almost double the price we paid up to that point. Kind of sucked.

The staff is amazing the place is so hip and fun

Love Alberto and Juan!

Moxy is always a great place to stay when I visit my college kid. The location is convenient and the hotel has a great vibe.

My room was never cleaned despite 3 attempts to get ahold of the housekeeping service. I expected the room to be cleaned during the day, came home around 4pm after being gone for several hours and requested the housekeeping come before my sister arrived later that night. I left again and came back around 730 still not cleaned. When I called down a third time they let me know the cleaners were gone for the night. For over 400 dollars a night this is not acceptable

This was one of the worst hotel stays I’ve had. I stayed one night on a Saturday, and from around 11 pm to 5 am there was constant loud music, shouting, and car honking from a nearby club or bar. My room faced the street, and the walls felt extremely thin, making the noise impossible to ignore - but this may be less of an issue on weekdays. The hotel also does not allow early check-in without charging $50, not even at 3 pm. Overall, the service and experience were far below acceptable standards, and I would not stay here again.

I don’t really blame the hotel for this but I do blame hotels.com for not letting me know that the hotel charges a $40 destination charge so when I booked my room, I was under the impression that I was going to have to pay room plus tax, but it was room plus tax plus destination fee, and I was unexpected of that which cut into my budget. The ladies at the hotel were very friendly and very understanding but hotels.com needs to do better.

Front desk was amazing

Good

really excellent service, On the other hand we were placed in a tiny room that did not look anything like the pictures on the booking website. @ $900/night average on 4 nights this is way overpriced. The restaurant is mediocre compared to the quality restaurants in the neighborhood. The ambiance and the top floor bar are beautiful. If you are young and like clubbing you will probably enjoy this hotel.

This is my new favorite hotel in lower Manhattan. Tgey have multiple bars and an incredible restaurant for dinner. The breakfast was only a pastry counter and coffee but you are in lower Manhattan and there is no shortage of breakfast options

Small, smart room with design details throughout..

I’m very noisy

The staff was excellent and the hotel is super fun highly recommend your next visit to NY to stay at any of the Moxy in the city!

Amazing!

The room is a sardine can. Close to being a jail cell.

Great location, fun hotel

Perfect room for mom and son travel - great space with a little privacy for both

I have nothing but good things to say about this property and the Moxy. My girlfriend and I checked in November 20 and stayed until November 26th. From beginning to end the staff, the housekeeping, the café and bartenders all treated us with such respect in hospitality like I have not seen in years. Maybe it’s a New York thing. The location of the hotel was spectacular. I was able to get in and out of public transportation within walking distance and in minutes. We were on the corner of an AMC theater and watched a movie on a day where we had not many activities planned. How convenient is that? Even more convenient that restaurants in almost every corner of that location. We’re all satisfyingly delicious. Coffee drinker? The café in the hotel is amazing, the lounge area near the café and the bar are also super comfy and cozy. And lovely. Honestly, the decor is pretty inside. Also, the coffee shops in the surrounding area are chest as fabulous. My room was extraordinarily cozy and had everything I needed. The bed was extremely comfortable, at least for my standards. Waking up and heading out every morning and then returning with my bed made and everything tidied up was a dream. I made sure that I let all the housekeeping people feel appreciated. Thank you Moxy. Honestly for making my trip so incredibly welcoming and convenient. But all the thanks must go to my girlfriend because she talked me out of another hotel that I almost stayed in. Good thing I listened to her.

For 2 people it was tight and you had to crawl over the other person to get out of bed. The people were nice, the room was clean. FYI, the first room we got had a strange odor...I called the front desk and they changed us to a different room...which smelled fine. Sort of hard to overcome that first impression.

This is the 3rd time I have stayed at the Moxy due to the location. It has become increasingly more expensive and now the price outweighs the value significantly. The rooms are extremely small and that is the style of the Moxy line but there is inadequate storage for clothing. They have hooks on the wall but ideally they would have used cubicles on the wall instead for things like socks and underwear. There are openings under the beds for your items but you have to kneel on the floor to access these items. There is also a nightlclub in the hotel and you can hear the loud music coming from it through the night. In addition there were several room charges on my bill that I did not make. Make sure you read your bill carefully. I have had to call back twice now about that. Unfortunately I cannot reccomend the Moxy. The Hyatt Union Square nearby is significantly nicer to stay out however they only have a few rooms with 2 beds in it which is the other reason I have chosen the Moxy for my recent stay and past stays. The rooms at the Hyatt Union square with 2 queens are often sold out.

Probably the quietest room I've ever stayed in; the bunk beds were great, and it was a beautiful room in terms of design.

Great location. Rooms super small. Nice staff and clean property. Cool bar.

Great location. Room was cozy and comfortable. Window opened for fresh air. The hooks on the wall were great for space saving. Lounge was nice with games and skee ball with dj in the evening. Common areas could have been cleaner and better maintained. Overall we were happy with the stay and would recommend.

Stylish compact room. Super convenient location. Helpful staff. Sweet deal w $25 free snacks, drinks or bfast treats.

Lovely room with everything I needed, great location, friendly staff,

Great location! Rooms are a little small, but no problem. I usually stay here when I visit Manhattan.

We arrived early and the staff had a room ready. It turned out to be way too small for us and they were able to quickly move us to a much more comfortable executive room for a pretty reasonable fee. Room was great and a very nice lobby / cafe area for coffee in the morning or a drunk in the evening. Would definitely come back.

Friendly staff, clean rooms, great lounge/bar

Room was “snug”. Good location, friendly staff.

Always love staying at this hotel. Staff is so friendly and the espressos and food in the cafe is delicious.

We had a fantastic stay @ Moxy! Staff were friendly and responsive, room was perfect and clean! Location was across the street from Webster Hall! Can't wait to return!

staff was so nice & helpful & amenities were great!

We had a nice stay and enjoyed the cafe. The room was clean, comfortable, and surprisingly quiet. Beware the shower floor is slippery but otherwise a wonderful hotel.

Great staff & amenities.

Great

Room was a bit tiny but functional. Hotel staff were exceptionally friendly and kind. The cafe downstairs was delicious and water pressure in the showers was worth every penny !! Definitely will stay here again.

Comfortable bed

The staff was very kind and helpful. The rooms were clean. Amenities were great. I have no complaints.

Great shower

Unique room + super nice staff! Cleaning crew was great.

Air conditioning was very effective. Did not have breakfast. Staff were friendly and helpful.

Our go to hotel for visiting family that lives in the neighborhood. Kept up rooms (been staying here since 2021(?)) and great location. Good coffee and pastries for the morning. Comfortable beds.

This is the best spot to stay when visiting NYU

This is my favorite spot to stay when visiting daughter at NYU

Great east village location

It is a cool trendy spot in an amazing location. The rooms are nice but a bit too small compared to The Standard where I've stayed before only a few blocks away. They charged me $35 daily additional to my reservation for some bogous scheme where they give you $20 back in breakfast or drinks, seemed annoying that they nickle and dime, and the $20 coupon is kind of not convenient so it goes to waste.

Love

Small rooms even for NYC but the staff were great. They should offer reservations for the rooftop bar for hotel guests. Instead the hostess was rude and not accommodating.

Really cool/efficient use of space and rooms are clean with contemporary furnishings. Excellent location.

Nice hotel for the price. Friendly staff. Nice amenities. Good location!

Clean room. Great shower. Comfy bed.

Very nice

The bar opened late (4pm) and closed early (often 10pm/11pm) but there is a coffee shop in the am. Never checked out the restaurant downtstairs but it looked gorgeous in photos. There is a concert venue across the street so every night expect lots of folks hanging out and hot dog carts. We were usually not around during those hours so only nuisance there was the street debris left behind.

Small rooms but clean, and staff was good

Xyz

Nice modern vibe!

Rooms were noisy.

Good atmosphere

The restaurant was also delicious!

Very comfortable hotel while visiting our son in the East Village. Rooms are a bit small, but very functional. Common areas (lobby, bar) very accommodating. Front desk staff were super friendly!

Property was great! The hotel was clean and is close to multiple Subway stations. We wanted to stay away from Times Square for a more authentic NYC experience. and this location achieved that. It was a bit quieter and lots of food options within walking distance.

Nice stay

Location was great. Size was acceptable. Toilet had constant issues as well as non working outlets and non working tv. Loved the neighborhood, but would consider other hotels. Not quite worth the price.

very clean room. very small rooms. dark, dark and dark.

great people!

90% of the reviews were accurate. Nice, modern, great rooms. This hotel will be my choice again on my next trip to NYC! Thumbs up!

Staff are excellent, room was very nice and used the space well/efficiently

Air conditioner was not working in room, key cards weren’t working for room day after day, room was dirty and shower had mold

Our room did not have a single chair to sit on, it had no mini fridge, and only had a small trash can in the bathroom. We were also put in a handicap room though we did not request such, and so the shower water flowed all over the bathroom floor. Not ideal. Beds were comfortable and overall the staff was great! The cafe/bar by the lobby was nice and convenient in the morning.

Great hotel for taking our son to NYU. Staff was lovely — especially Carmen. She went out of her way to make sure we had the rooms we requested despite confusing reservations, and helped with several other logistical items during our stay. Thank you, Carmen!

Excellent location, very clean, staff polite. Would definitely return when in New York

Ok, so it's a "trendy" decor, I guess it's supposed to look like graffiti, but I wasn't impressed. The strongest objections I have to the hotel are the design of the bathroom (very little privacy) and there were NO CHAIRS and NO DESK. Where are you supposed to do computer work???? Also I would say very overpriced for what you get, I couldn't leave without one more hidden fee attached. I won't be staying again.

Fun hotel, historic roots, nice spot with easy access to various cool neighborhoods and great dining options. Not far to get to uptown and to Broadway. Enjoy!

It was a unique hotel. We enjoyed staying in cozy small room.

Love this little gem! The staff is friendly. The facilities are clean. The decor is quirky. Rooms are small but cozy. The street is quiet. Close to subway lines and there are a lot of eateries nearby. They also offered a $20 daily credit at the in hotel cafe!

Really great location, good air conditioning.

Love the modern decor. Friendly staff. Loved the lounge! The room was cozy, and had a European feel with the way space was used. Great place.

loved it

The room was very small but acceptable for NYC. It isn't optimal that coffee is not available in the room, but at least there is free morning coffee in the lobby. The attached cathedral restaurant was great.

Ok place. Small rooms.

Excellent staff!!! Just a side note, no fridge or grab bar in shower though

Was a nice stay but rooms were much smaller than I realized. No fault of Moxy I just didn’t pay enough attention. Stay was still awesome!!

Stay was in great location, very comfortable bed and staff was exceptionally helpful

Great place to stay in the East Village - ridiculously expensive for a small room, but in NYC I guess we expect that. We liked the urban/industrial decor and the innovative ways to store our stuff in the small room. Lots of natural light filled the room, but it was really noisy outside on a Saturday night until almost 4AM. Appreciated being able to work in the ABC lounge during the day while waiting to check in.

To start, the cleanliness was unacceptable — when I unfolded the sheets, I found an old bandage stuck to them, which was disgusting. The room itself was poorly equipped: no chair, no refrigerator (a big issue in the summer), and the hotel didn’t even have ice available. The staff was inconsistent — a few were helpful, but others were dismissive and unprofessional. I also had unresolved billing issues. A $50 charge from the Alphabet Bar was added to my room. I disputed it and was told it would be investigated, but nothing was done and I never received a refund. On top of that, a $27 coffee shop charge appeared on my bill, again with no explanation of who used my room number. The pricing was misleading. I paid a premium rate, but the accommodations did not come close to matching the cost. On top of that, the hotel added hidden charges, including a mandatory $40 daily facilities fee and other unclear add-ons. These extras added up to roughly 40% of the base room rate — so if you expect to pay $1,000, the actual bill will be closer to $1,400. Overall, this hotel was overpriced, uncomfortable, and untrustworthy with billing. I will not be returning and cannot recommend it to others.

Recently I shared a room at the Moxy with my two adult kids. The room (queen and a day bed) was perfect for our needs! The friendly front desk staff was warm, welcoming and helpful. The room was clean, the beds very comfy with luxe linens. Best of all, a view of the Freedom Tower from our 11th floor room! I love the Village and the Moxy will be my Go-to hotel for future visits.

This property was in a great location that allowed for many walkable outings. The only addition that I would make to the room would be a small refrigerator. The layout was perfect for 2 and I would recommend this property.

Roof top bar,restaurant ,and breakfast in the morning. We were given back $40 with options. Love this

Perfect location and chic!

Quiet, clean room. Great location and friendly staff.

Excellent location amazing staff

Izzy and Carmel were lovely and friendly. Loved the our time here. Thank you.

Hotel had a great vibe and was quiet from the room so all you could hear were loud noises outside.

Great bed, very small but nicely designed rooms. Nicely quiet inside despite being in a busy part of NYC

Great hotel and staff was great!

My favorite place to stay in NYC. Very convenient and I love the neighborhood.

Nice stay

Fantastic location. Friendly staff. Decor and entertainment themes are a bit odd, but rooms are very clean. Rooms are tiny, but this is NYC, so that is expected.

Great location Staff amazing Only hiccup - we had no ac the first night - but the hotel gave us 30% off for the night

The property was nice, but does not have a coffee maker, or ice bucket in the room. Also, there is no door to the shower area and the shower and bathroom walls are glass so no privacy.

We stayed for 5 nights with family and had a wonderful time exploring NYC. The hotel is in an excellent location with decent amenities on site and great options for eating and drinking nearby. Staff were friendly and helpful throughout our visit.

It was nice and clean and had extra services (like coffee bar) that made our stay that much more pleasurable. We loved all the lounge and seating options since there isn’t much space inthe rooms (as per usual in nyc) and enjoyed our skee ball competitions.

The room is tiny, tiny, and compact NYC style. But the several day stay had a comfortable if bare bones feel, and the bed had the best mattress ever -- so much that I tried to see what make it was but it had a covering zipped over it. This was also in an ideal location for what I wanted to do so would probably consider it again in the future.

My daughter celebrated her birthday with friends. Hotel staff was amazing, left a happy birthday message in room with balloons and provided free drinks at trendy hotel roof top for her 21st birthday celebration!!

For the price there are barely any amenities provided. No closet, just 3 clothing hangers and bunch of wall knobs. Not even complimentary water or mini fridge. You can get water and ice from the 2nd floor fitness center, bring a water bottle as the cups they provide are like the ones at the dentist for rinsing. Tip: be careful with using the credit for the $20 destination fee at the cafe, there is an added 15% service charge plus tax. The cafe offerings are way overpriced so you can easily overspend. East Village has famous bakeries and cafes, personally I rather get better pastries and coffee outside the hotel. Not sure if I would return, the first time was fun to experience but I found the hotel more kitschy than hip this time.

Not happy

Gréât location and clean rooms

Very compact room but clean, well designed and comfortable. Nice facilities and helpful staff.

Location

The only downside was our room was directly above the outside terrace area, so quite noisy on Friday and Saturday nights!

Inside was lovely compared to the outside

Small

Really affordable and accommodating

For sure would come back, service and location was great!! So many amenities too.

We liked everything but the rooms. Just too small. No desk, no chair. The cheaper rooms had one side of the bed against the wall, so if you are more than one person, ask for a room where you can get in the bed on both sides. No closets, but pegs to hang things on. The hallways are very dark, too, but we didn't feel unsafe. The front desk people were wonderful. They even found us a folding chair. No big breakfasts, but a nice little cafe with pastries, yogurt, sandwiches and fancy coffees. Nice bar. Fancy restaurant in the basement, but it was the loudest nice restaurant we've ever been in and we had to leave.

Hotel was nice and suited our needs and location. We had a family of four and there were three towels and washcloths left each day in the room so we had to ask for more every day condition and location was good.

Great East Village location!

They charge a 35 dollar a day destination charge that we were unaware of. We were told we could use 20 dollars a day credit for restaurants. We ate at the rooftop bar, but never saw a credit on our bill. We also made a reservation at the rooftop bar and within 45 min. we ere told there were other reservations coming at 830 and we would have to leave, I pushed back because the people we were speaking with sitting next to us had earlier reservations, but they weren't asked to leave, just us. The waitress ignored us. I will say her manager was OK, and we probably just could have stayed, but we left anyway. Won't go back.

Amazing hotel chain. First time I ever stayed at a Moxy and will always see if one is available wherever I travel in the future. Great staff, upbeat trending atmosphere, it’s not just a hotel stay but a social experience all in one.

Hotel was very unique! Staff super friendly and rooms were comfortable and clean. Super cool bar area as well!

Great location. Very expensive.

Always a pleasure to stay at the Moxy NYC East Village

Will come again

The location was perfect!

Excellent check-in process, very attentive staff and I loved the decor. Highly recommend!

Nice hotel!

Amazing shower!

Great location. The bunk bed rooms are small but really great for people who don’t want to share beds. Love the lounge area and free coffee.

Awesome stay.

Great hotel. Stuff very acomodate and polite. Walk to Soho, Noho, shopping, small restaurants. Loved this area.

Fabulous property for the price! If you want a great location and a nice comfortable room then this is the perfect choice. Staff was very good. A lot of fun activities to take advantage of if staying for several days. Very creative. Good size lobby.

Great food around the area

It was a nice hotel. The room was big for NYC standards. The reception staff were hit and miss - some were super friendly and others were… New Yorkers

Very small rooms but really great overall

Outside and nearby venue noise was sometimes an issue. The lighting in our room wasn't ideal with strange switch issues. Example: Could not use the bathroom lights without turning on a master switch that kept all lights on. The room was on the smaller side, although we were not really expecting anything big. This isn't really a negative just a matter of expectations.

Overall unaccomodating staff, didn't do anything to be helpful in resolving certain issues with. the reservation or help with bags. Rooms are minuscule, the decoration looks like a nuclear bomb shelter meets crack house meets studio 54. Other than the view from my window and the location there was nothing I liked about this hotel, but I would ordinarily not leave a review except for the fact that every single encounter i had with an.employee there was remarkably unhelpful. For example- I booked and paid through hotels.com before the trip. when i arrived , they said they needed a cc or debit card for incidental - i asked them for a credit card authorization form and they said they cant do those less than 24 hours in advance (never heard that in my life) i said well i dont have another option other than to send the form or give you the card number and he essentially said too bad - no attempt to help me problem solve - he couldve said pay $50 in cash for the deposit or the rirst night and then ill send the authorization form to you but no - he just stood there while i panicked because of their unusual rules. i have more examples but i actively had an unpleasant time there

Room was excellent for two friends traveling together. Location was terrific for the things we wanted to do on the lower east side, accessible by subway and walking. Bar, lobby and common areas were comfy and fun. I was only disappointing in the quality (drinks) at the roof bar - but others seemed to be enjoying themselves.

Outstanding staff. My wife left some shoes and they were wonderful about collecting those in lost and found and making sure those got returned to us. Thank you!!!

Good experience at Moxy. They do have a “destination” charge per person, which they slightly offset by giving you some credit to the cafe in the lobby. Rooms are small, but comfortable. No refrigerator in the room.

Hip design, pristine room with crisp linens and good quality mattress, professional and friendly front desk staff, great underground bar and choice of restaurants.

Great experience overall . Great location. Rooms are pretty small but functional.

They never cleans the room and were very unresponsive

Love this hotel. Great location and great staff. The back outdoor space is lovely and the on site coffee shop has great products. Third time staying here.

Good location, comfortable beds, bar was so expensive

Outstanding hotel, top to bottom. Clean, organized, well kept. Rooms are configured well for 2-3 guests.

The NOISE!!! Constant car honking at night! We stayed at 8th floor while my friends were at 12th floor. We couldn’t sleep! The loudest hotel we every had in NYC! Terrible!!

Great spot if you are looking to stay close to Union Square. Rooms are small but it’s what you would expect. Place has a cool vibe!

Love the vibes of this place, perfectly for my girls trip.

great location!

Very clean and quiet. The room and the property weren't your typical cookie-cutter hotel, which was great! We loved the location too.

The rooms were excellent, they made a great use of space and had everything we needed. The staff was very helpful and the breakfast and bar options were perfect.