W New York - Union Square

Superb

We enjoyed our time and look forward to staying here again very soon

Can’t ask for more

Very helpful staff, room was spacious and comfortable Nothing

Exceptional

Superb

Staff was very accomodating, hotel was newly renovated and clean. Room was great

perfect staff and clean room

Very good

We had a lovely room which was quiet even though we were near the elevator. Bathroom was clean and comfortable. The coffee shop was excellent. Great drinks and pastries and friendly staff. The central location meant getting around was easy too.

New renovation, modern , clean , convenient

Great location

Best choice for NYC!

Best choice for NYC!

Brilliant and beautiful

The hotel is newly renovated and is beautiful - including the restaurants, bars, and lounges. The rooms also were spacious and clean. The gym amenities were pretty good. All of the staff were very friendly and helpful, there were a couple that were less vibrant, but I assume that's just individual personality. Everyone was still very professional and helpful. The location is also very great.

Our room was HUGE- 2 queen beds. A couch, and an armchair, as well as a bench at the foot of the bed. Staff were great, rooms quiet and a fabulous view south to WTC.

The property is very beautifully renovated - The rooms are on the larger side for NYC so I loved how big my room was. Temperature of the rooms were very pleasant. Room service breakfast and coffee was amazing. The beds were very comfortable and the rooms were very clean. The manager and the doormen were extremely kind and accommodating. The second floor bar is worth visiting even if you aren't staying there bc it is stunning. I had called in advance to ensure that the property had valet parking. However, when I arrived in a Cadillac Escalade (NOT extended version) they told me the car was 'oversized' and could not be valeted - I stay in the city frequently over the last 12 years with this exact vehicle model and have NEVER been told by a hotel that they could not park it and that I am just responsible for solving that problem. They did offer to pay for the garage I found but it was my responsibility to find and go park the car. So as a female traveling alone in Manhattan I did not appreciate being put in that position because I only stay at hotels with valet specifically out as a safety precaution. Unfortunately, the woman at the front desk was extremely rude as well and had the attitude that I was inconveniencing her with needing to check in and inquiring about the parking issue. They did graciously allow me to keep the car out front while I shopped around the morning I was leaving. Unfortunately, no spa :(

The property is very beautifully renovated - The rooms are on the larger side for NYC so I loved how big my room was. Temperature of the rooms were very pleasant. Room service breakfast and coffee was amazing. The beds were very comfortable and the rooms were very clean. The manager and the doormen were extremely kind and accommodating. The second floor bar is worth visiting even if you aren't staying there bc it is stunning. I had called in advance to ensure that the property had valet parking. However, when I arrived in a Cadillac Escalade (NOT extended version) they told me the car was 'oversized' and could not be valeted - I stay in the city frequently over the last 12 years with this exact vehicle model and have NEVER been told by a hotel that they could not park it and that I am just responsible for solving that problem. They did offer to pay for the garage I found but it was my responsibility to find and go park the car. So as a female traveling alone in Manhattan I did not appreciate being put in that position because I only stay at hotels with valet specifically out as a safety precaution. Unfortunately, the woman at the front desk was extremely rude as well and had the attitude that I was inconveniencing her with needing to check in and inquiring about the parking issue. They did graciously allow me to keep the car out front while I shopped around the morning I was leaving. Unfortunately, no spa :(

Staff food. Very friendly.

The W-New York Times Square is our favorite hotel in the city and always our first choice. Nothing beats the location - close to subways, excellent dining, and the charming farmer's market. The staff is top notch - we frequently feel like we've made new friends each visit because the staff is so engaging. It is a treat to stay at this property.

The W-New York Times Square is our favorite hotel in the city and always our first choice. Nothing beats the location - close to subways, excellent dining, and the charming farmer's market. The staff is top notch - we frequently feel like we've made new friends each visit because the staff is so engaging. It is a treat to stay at this property.

Very good

Superb

Beds were exceptionally comfortable. Location is prime to Union Square Station. The Welcome cocktail was a lovely touch. Bar lounge is stunning with excellent cocktails, dj and vibe. WiFi. Also missed having a large lobby -common space. In-room dining menu was not easily accessible.

Beds were exceptionally comfortable. Location is prime to Union Square Station. The Welcome cocktail was a lovely touch. Bar lounge is stunning with excellent cocktails, dj and vibe. WiFi. Also missed having a large lobby -common space. In-room dining menu was not easily accessible.

Very friendly and more than willing to be helpful q staff, thought the room was tastefully furnished

Very good

Exceptional

Everything was perfect!!!!

Wonderful staff, so friendly and kind to the kids

Exceptional

Very good

We enjoyed everything about the property! This ideal location had great restaurants and shopping nearby. I highly recommend the Ocean restaurant for upscale dining (kid-friendly), and one of the largest Barnes & Noble locations is right around the corner next to a delicious chocolate shop with crepes and milkshakes. Plus the Seahorse restaurant was conveniently located inside the hotel and room service was excellent. We ordered breakfast daily! The staff were very attentive and extremely polite! The front desk, doormen, and concierge team. Thanks for all your help, Chloe! And I have to mention how well kept the rooms were during our stay. The cleaning staff went above and beyond to accommodate us with a daily turn down service, and fresh linens. We never felt rushed to leave our suite but we always returned to a clean, comfortable room. We were very impressed! Nothing at all. We can’t wait to return!

We enjoyed everything about the property! This ideal location had great restaurants and shopping nearby. I highly recommend the Ocean restaurant for upscale dining (kid-friendly), and one of the largest Barnes & Noble locations is right around the corner next to a delicious chocolate shop with crepes and milkshakes. Plus the Seahorse restaurant was conveniently located inside the hotel and room service was excellent. We ordered breakfast daily! The staff were very attentive and extremely polite! The front desk, doormen, and concierge team. Thanks for all your help, Chloe! And I have to mention how well kept the rooms were during our stay. The cleaning staff went above and beyond to accommodate us with a daily turn down service, and fresh linens. We never felt rushed to leave our suite but we always returned to a clean, comfortable room. We were very impressed! Nothing at all. We can’t wait to return!

Great hotel in heart of Midtown/union square. Great staff and service. Cant wait to come back!!

The "Standard" room was larger than I expected and very comfortable. A sitting area with multiple seats as well as a queen-sized bed with a great mattress. Hydration stations on each floor. Spotless room, very attentive staff. Highly recommend!

Exceptional

Passable

Superb

Rooms are in excellent condition.

The location is convenient, but the room service food is reminiscent of an IKEA cafeteria—uninspired and forgettable. For what you get, the stay feels overpriced.

It was newly refurbished The rooms were uncomfortable. Looked pretty but no draw space, not enough lighting. The furniture didn’t make sense. You had to stand on the couch to get to the thermostat. No turn down service. Not a lot of conveniences.

Location is great. Hotel is nice and modern. Unexpected and hidden fees.

The view from the room of the city was spectacular. No buildings blocking our view.

The housekeeping needs to be improved. There is not restaurant open for lunch.

Elevator

It was beautiful, convenient, and comfortable! I wish they had a microwave to use somewhere on property.

Nothing!

Unfortunately, 2 of the 3 elevators broke down; and patrons were not happy!

The hotel is beautiful. Great location for us & close to the northern NYU dorms. The hotel room was spacious with a comfortable bed, beautiful bathroom, stocked mini bar, & water refill station on each floor. The staff was congenial, helpful & apologetic, but.... Don't be in a rush to go anywhere, if you choose to stay here....or plan to add an extra 30 minutes to your schedule to account for elevators out of service, restaurant service slow, and check in line all adding unexpected delays. (1) The elevators (or lifts) had technical trouble for our entire 3 day stay. We walked down the 14 flights of stairs three times after waiting over 10 minutes for the elevator on the 14th floor. Thankfully, we are able bodied, but we were on a schedule, and we didn't have time to wait around for the elevator - something you expect to work. They offered 10,000 Marriott Bonvoy points initially as compensation, then increased that to 20,000 points, BUT.... when we went to ask about the point compensation, they only mentioned the 10,000 points. We now have to call to sort that out - frustrating! (2) The check in line is ambiguous, so stake your claim in line & watch out for people walking up to the desk. The staff was very hospitable after this frustration, however. If they offer you free things - take them for the inconvenience you don't know is coming. (3) Restaurant service was slow & inattentive, but the food was delicious. The destination credit was not automatically added to our room, so we paid $92 for breakfast for 3 people instead of having $70 credited (net $22 out of pocket), which we have to call to figure that out too. The frustration & inconvenience outweigh the location. Choose the Moxy instead!!

The hotel does not have a restaurant for lunch or dinner. The rooms do not have slippers. The rooms are very small. The rooms are not cleaned properly, just the minimum possible. Avoid this hotel.

Nice, comfy and spacious room. Light comp baked good and coffee provided! Safe, convenient. Friendly staff. Highly recommend!!!!

had a good time

Property was centrally located and staff were very friendly and helpful. Restaurant was not open yet so not sure of quality.

Nice stay but will consider other locations next time. No dressers or anywhere to put cloths and liked how previously the bar and restaurant was available to guests.

staff was friendly, although restaurant not in operation they offered pastry and coffee in the AM

Amazing service

Great front desk!

Friendly staff, good size rooms, great location This has nothing to do with the W Hotel and more to do with Booking.com. It is very misleading when the reservation is a non cancellation room. Booking.com touts its price match guarantee, yet when I called them out on it, the price was not honored for the exact same room type and dates. Furthermore, DO NOT BOOK WITH BOOKING.COM if you are a Marriott Bonvoy member. They will not give you points for the room since the reservation was made through a 3rd party. No where in the reservation does Booking.com state that. I am very disappointed in this service.

They are still renovating but the stay was wonderful.

The cleaning staff on the 18th floor. They were really pleasant and accommodating. They did a great job. The location met our objectives as well. We stayed at the W Union Square in 2013, while accompanying our daughter who was looking at universities. What I remember from then were large art deco rooms with great amenities, and was a great place to stay- this was pre-Marriott days Things were a lot different this time; the staff repeatedly told us there had been substantial renovations since then ; this was quite apparent. Differences this time : 1) Room was smaller 2) No furniture with drawers ! 3) Niight stands were off shaped thing with no drawers, but with difficult to use electronics outlets on the side. 4) Not enough outlets to plug and charge devices. 5) Lighting controls were all black and difficult to use. 5) HVAC when set to 65 degrees seemed more like 74. 6) The bell man proudly showed us a karaf whereby we can go down the hall to get fresh water : basically, a flemsy glass things where a single glass be fitted into the mouth. Two nights into our stay, a got up at night to put my phone in silent mode, and ended up bumping my phone in to it; causing the karaf to shatter : broken glass everywhere, jagged edges pointing straight up - I could have been seriously injured. They could not of just put a few plastic water bottles each days ?7) only 1 pin with five smaller pieces of paper in the note pad. 8) poor water preassure in shower. 9) General lack of other things like magazines, shower caps, etc. 10) Restaurant closed for renovations- had been we were told for months. 11) lack of umbrellas when rained. I cloud go one.

They should be closed. Nothing is opened and they charge a full price for the hotel is fully operated. Really bad customer service but in room dining I don’t think you even have room in room dining with W. What a worst version of w hotel

Beautiful

The staff was wonderful. The location was convenient for us. Hotel was nice and quiet.

Room was clean, comfortable, and the staff was amazing

Also, the day I arrived, there was a water break outside so we couldn’t drink the tapwater. Not their fault But irritating. The people are so nice. The rooms are actually big enough to fit my grandchildren, stroller inside, but for the price this should be a lot more luxurious and beautiful.

Excellent location and such an attentive staff

Location perfect. Very friendly helpful staff and doormen Spacious beautiful rooms Although no restaurant access at the moment, complimentary coffee and pastries provided for breakfast on the go

I liked the bed Cold showers every night, the entire space was unavailable except the front foyer, gym, and your room, due to a licensing issue that they didn’t tell you about until after your booking confirmation/payment. When booking it says you can request a bathtub, then onsite they said they only have one room and they put me in it, but it was a wheelchair accessible room which I felt really weird about, so I moved, and the window was literally blocked by a huge piece of the building that they can’t move, so indefinitely blocked. They said it was an “upgrade” it was literally half the size, and I originally booked a more expensive/larger room.. Super weird stay, and for that price point, especially the cold showers for a week, unacceptable. The manager told me the city’s hot water tank is low.. huh!??They gave me a $200 gift card.. rooms are like 400-600/night? Won’t be back

We had such a wonderful stay a the W! The staff were wonderful, the hotel was clean and in a very convenient location for shopping or dining. Jose made our experience beyond enjoyable! He recommended some amazing places to eat & was so pleasant and helpful. Would definitely recommend and hope to go back again someday.

Our room was very large for a NYC hotel Nice to have the space since we were there for 6 nights Was an excellent location close to lots of restaurants and shops Loved union square and the energy Easy walking to many other happening neighborhoods in all directions Requested a corner room with a view of union square. They gave us a corner room opposite union square on a lower floor. View wasn’t as great as anticipated

Great location, comfortable rooms and friendly staff, except the breakfast person who gave my daughter a hard time for grabbing our pastries and coffee in the morning. It was my daughters and I staying in the room but we would send one person down every day to grab our breakfast. And he gave her a difficult time. Didn't appreciate that. The renovation aspect. Limited the access we had to the hotel amenities.

The decor has been amazing and extremely comfortable. Location in the city is good. There was some gunge left in the shower that wasn't cleaned. The restaurant was out of commission for refurbishment which was disappointing.

W Hotels never disappoint. This was our first time at the Union Square location, and everything was perfect. Attentive staff and a quiet, comfortable hotel. We hope to visit again soon!

The renovations to the property are amazing, the staff were fantastic, they accommodated all of our requests & we’re always there to greet us upon arrival/open doors for us. The floors require keycard access which helps the property feel more safe in NYC and union square is lovely! The restaurant is still closed for renovations and the bar, which was the only bummer! The design/aesthetics were lovely & provided toiletries were top notch!

Although bar and restaurant was under renovations this did not impact our stay. Staff was friendly and went out of their way for us throughout our stay. Room was very clean, bed was comfortable and amenities were wonderful. Even though our room faced the interior space and not much of a view, we didn’t mind this as we were out exploring and it was very quiet at night.

Nice room

A nice vibe, central location, recently renovated

We chose the W Hotel on Union Square because of the proximity to our son's apartment. The W Hotel was conveniently located. The staff was friendly and professional. Our room (two queen-sized beds) was comfortable and clean.

Staff was very welcoming. Wondeful service. They decorated our room for Valentine's. Great stay, and awesome location.

The gym is absolutely brilliant - has everything you need. Felt like a small version of a high end chain like Equinox. The Peloton room is cute. The F&B facilities weren't open yet when I stayed but you're in the middle of NYC so who cares? The coffee and pastries put on in the lobby each morning was a lovely touch. I loved my stay here. I will definitely be back.

Little disappointed with the decor. We really liked the pretty modernist look of the W in the past. The new design is more art deco and really didn’t jive with us

Was very convenient getting around great selection of restaurants.

I had such a wonderful experience at the W Hotel in Union Square! I chose this hotel because it was so close to my daughter’s dorm, and I’m so glad I did. After trying out a few different places during my visits, I can honestly say this was the best! I felt right at home and so comfortable. The room was spotlessly clean, and I was happy to find no unpleasant odors on the carpet. Plus, the mattress and bedding were so cozy, perfect for someone like me who deals with back pain. Overall, it was a fantastic stay!

The suite we stayed in most of the time was very nice and roomy. We were sad to have to move to a smaller room at the end of our stay since we decided to stay longer than we originally planned. When we arrived after a flight delay and rough time getting to the hotel, the manager was very graceful in upgrading my original room to the suite which we were very thankful and appreciative of. The drawer with built in fridge was very nice and shower was spacious. I loved the table with vanity mirror aside from the double sink for sitting to do makeup. The view from the bedroom was exquisite and we could see Empire State Building which we loved. The two tvs was very nice and fitness center was great too. They even accommodated with a microwave and tea bags when I had a cold. I asked for extra fluffy pillows which were great too. The popcorn is a little expensive and couches didn’t really have a back part to lay against. When we moved to the spectacular room the door didn’t really lock when closed and fridge didn’t get very cold but it was ok for one night. They do have pastries every morning which is great. I’d just only stay somewhere different if I was wanting a full breakfast but maybe they are working on it since I know they are under kitchen renovations. I would definitely stay here again if they are welcome to it :) I think it’s a very safe and convenient hotel, security opens the doors for you and stands by the elevators too so it feels very protected. Everything is close too

Perfect location in Times Square. Hotel's restaurant was under renovation during my visit so hotel offered coffee and pastries in the lobby in the morning. Tomkin Square Bagel is also a block away. Room was quiet and comfortable.

remodeled is not complete so no food service

Great room, newly renovated. No lock on bathroom doors and a nearly unusable makeup mirror (fixed to bathroom wall in an odd spot, no chair to sit) were the only drawbacks. Super friendly front desk. Having doormen made us/our belongings feel safe.

Great location. Great staff.

Ruined our Christmas booking at the W! Did not know they were going through renovations until after I booked the room as I got an email stating there’s no access to any of the hotel amenities. This was not advertised on Expedia’s website however no refunds was advertised in plain site. Should not have to pay full price for my stay. Spoke to hotel staff was told me to contact Expedia and not their responsibility, called Expedia was told someone will call me back to reimburse. Still no call back. I recommend Expedia advertise in plain site if a hotel is having renovations with no food or drinks and no access to restaurant, lounge, room service etc. This way people don’t feel scammed into booking at a place with no refunds after booking.

The room was filthy dirty. There was pills all over the floor. The staff opened the door and walked in on my 14-year-old daughter naked when we continuously said don’t open the door. May we help you? May we help you then the next day at 8 AM while all my family was asleep Their staff opened the door again and walked right into my room then there was a stapler or something on the floor and it stabbed my daughter in the foot.

open their on site restaurants. This location is by far the best we have stayed in NYC during the peak holiday season. Thank you to the entire W Marriott Staff for making our holiday absolutely magical ❤️

I liked staying here very much, except the pillows are a little hard to sleep on.

Very good but expensive

Delightful staff and a renovated hotel.

The hotel restaurant and bar were being renovated, so we weren’t able to enjoy that amenity. Maybe next time. Overall, it was a great stay.

The room was huge and location excelent

Elevators weren’t working. Staff was nice and helpful. Rooms was great.

We did not realize that the lobby restaurant would be closed during our stay.

The pillows were flat. We were notified after we booked there was no room service or bar service due to remodeling. Overall, for the price we paid, this hotel was subpar and we will not go back.

Great location and staff. Nice size rooms with queen beds

Ice and drinkable water machine was very convenient

The gentlemen in the day at the front desk were very nice. The last in the evening at the front desk was just plain uninterested in her job. Asking something felt like I was bothering her.

Great place

Even better than you could imagine. Service was wonderful. Example- I had just checked out with an early flight to jfk. It was 6:15am, coffee service starts at 6:30 , while sad to hear the news I understood. Stepped outside and ordered my Uber. The gentleman that sets up coffee showed up just as I stepped outside, the front desk concierge let him know I needed a cuppa coffee. He ran to the back and got me a cup of coffee before my Uber driver arrived. I had a delicious hot coffee for the hour long trip to JFK. Those little details and extra efforts really make this hotel something spectacular.

I can't wait to stay there again

Very nice room and the service was some of the best I have experienced at a NYC hotel. They went out of to meet all requests.

Awesome property and great staff

Nice stay, great staff

The staff was rude, unable to communicate effectively.

No restaurant or lounge at the hotel

The staff is helpiful, polite, professional and knowledgeable

Great NY find. Usually stay closer lot Midtown but changed to Union Square and loved it! Our new go to spot. Right on subway line, next to Gramercy Park area, safe with fun restaurants and bars within blocks. Still able to walk to Broadway show. Couldn't figure out a certain light switch to turn the upper decorative lights out and between 3 of us still had to call desk. Only issue.

The service was perfect. Thank you Irene!

Great location and wonderful staff however dining room closed, rooftop bar closed so no food or drink options

Great place

Staff were very pleasant and helpful.

Staff at check in were engaged and welcoming. Got me early check in (noon!) and were very accommodating

Hotel was undergoing renovations, so no food service. Understandable, but as I booked through Travelocity this was revealed only after booking. Also it is a pet friendly hotel, and apparently there are no pet free floors.

Great location, hotel almost fully refurbished is beautiful and the team there could not do enough. Awesome.

Awesome. Great service

Great

Lobby under renovation

I liked the rooms, unfortunately they didn’t warned me before that it was under construction

I did not realize that the hotel is under extensive renovation with no restaurant, bar, room service or real lobby.

Property under renovation -- so no lobby or waiting area. But rooms were finished and most of the staff were very friendly. Loved the location in Union Square and the ease of taking the subway from there. The room was a good size and clean. Cleaning staff very conscientious and friendly.

Construction is rough

Room was large. Hotel in a great location.

Under the huge renovation construction

Great location, well-appointed rooms. Excellent service and staff. Would give 5 stars except the hotel is undergoing a renovation so there's no entry lobby per say and the hotel bar/restaurant was closed. A few design issues in the newly renovated rooms...closet doors are too close to entry door, pretty tight to maneuver. The safe inside the closet takes up too much space so not enough room to hang clothes. The light switches are hard to see if you are over 50. Even the phone is hard to read for what number to push for front desk, etc. Lighting in bathroom could be improved for make-up mirror. Shower didn't drain well. Complementary robes are a bit scratchy (I'm nit picking but for 5 stars that's what you expect). Positives were free filtered water right outside our door, complementary pastries where delicious and the staff was super friendly and responsive.

The hotel was under construction in certain areas. Therefore, there was no lobby or restaurant available during our stay. However, the rooms were brand new and very clean. The staff was super friendly and very accommodating.

Still under renovation but they could not have been more accommodating. Updated rooms are beautiful and comfortable. Ideal location.

A great hotel in a great location. The service was literally as good as it gets! Every detail attended to when you pull right up to the door. You don’t even need to lug your own carts up to the room or down to the car.

The main issue is that it was under construction. Or I should say renovation. Will probably be very nice when it is completed but in the meantime, there was no real lobby and staff was minimal. My own personal issues deal with Accessible beds due to the fact, and then a wheelchair and the beds were not accessible. Also, there was only one working elevator when we were there which left to a lot of delays.

None Horrible / Waiting for three hours to get to my room after I was promised I’ll get in by three pm the manager must be New she did not know what to prioritize and get my room ready very upset And I expect some kind of discount for all this trouble.

hotel under construction, no food, no bar no room service, i asked Hotels.com to move me to another location and your Asian counterpart did not want to work with me. Bathroom smelled ( old wet towels ) very musky smelling

The hotel is well located, quite, very friendly staff, very walkable and easy access.

W New York - Union Square saved our vacations. When we were looking for a good place to stay, it was super easy to make the reservation and since we got here until we left the service has been top notch: very friendly and efficient. The rooms are great. There’s construction going on, so don’t stay here if you mind a little noise during the week. It wasn’t a big deal for us and all of the other aspects were so great, that this was great value for our money.

It was better than ok

This property was under construction and we were misled. Expedia did not warn us that this hotel was under MAJOR construction and had no lobby or food services. Expedia also sold a room with two double beds as “perfect for a family of four”. We splurged for a fun family trip and ended up feeling ripped off. Don’t use Expedia.

Best location in NYC - free upgrade to a massive room with a view over union sq park. LOVE this place!

Great room - spacious with great views!!

Spent plenty of time walking all around the surrounding area and the location cannot be beat. The staff is super welcoming and helpful. Since we were staying a few days we were upgraded to a better view of Union Square and it was amazing.

I chose this hotel based on location. It was only 2 blocks from an event that I was attending. I arrived in NY earlier than planned and stopped by the hotel to see if I could drop off my bag. My check-in time was 4pm and I arrived at 11am. I was given a room that was available immediately and a little less expensive. I was very happy to take the room, I didnt care about it not having a good view. The room was on the 7th floor, quiet and very clean. A renovation was taking place while I was there, but it didnt cause any issues for me. I was very pleased with the staff and the convenience of the location. Super easy to walk virtually anywhere you want to see all attractions in Manhattan. I'd have no hesitation to recommend this hotel to anyone visiting Manhattan.

Great location. My daughter is in school in Parsons. Going back I. Aug if I can afford it, I will be booking my stay there again!

This is a nice place to stay. I liked that it was close to the subway, Whole Foods, Starbucks, and many other places. It was quiet and the bed was comfortable. The staff was great too. If I visit New York City again I will definitely stay here again.

What I wasn’t happy about is the outrageous valet parking price. I know it’s NYC but dang! Also, I wasn’t pleased that the robe hanging in the bathroom was dirty. It looked like someone with makeup wiped their hands on it. The stain was obvious so it made me wonder about the cleanliness of the rest of the room. The ice machine was also broken on my floor. I called downstairs and they said they can’t send anyone to my room with ice because they were by the only ones there. I think the hotel is being renovated as the lobby looked small. Overall the stay was ok but I guess I expected more from a W hotel.

Great friendly staff and property in a very convenient part of the city. Shopping, parking, and dining available in the immediate vicinity. Great city views and super close to Irving Plaza for the event I was going to.

The property is being renovated and I was notified multiple times that this was happening. I chose to take my chances because I wanted this location. We never noticed any noise . We did have to ask for a coffeemaker and refrigerator, but both were brought to our room almost immediately. The furnishings and rooms are tired, but that’s why the place is being renovated. I think the staff is trying extra hard because of it. The bed was Heaven. I’m so glad I made the decision to stay there.

I do love the Union Square/Gramercy area and stay at the W when I am in NYC. I was aware that the hotel is undergoing remodel so my rating on the amenities is as neutral as possible. Overall a good experience.

Excellent hotel to stay in NY. Big rooms for NY. Hip hotel in a perfect part of the city. There was a little construction going on while we were there on the common floors but it was didn’t interrupt us at all. Service was excellent. Highly recommend and will try to stay here again when I come to NY

Liked -Apples and water were provided. Service excellent

Excellent location, great service. Ravi was very helpful in the front. Everyone was nice. Recommend highly.

Beautiful hotel in a great location. Everyone is incredibly kind. The hotel staff all referred to us by name over the 12 days we were there, which is such a kind gesture it really makes you feel at home. The housekeeping staff was incredibly kind and gracious. I mentioned that my husband was working from the room, so they left towels and toiletries in a bag by the door so as not to disturb him. Every time I saw the housekeeper in the hall, she asked if we needed anything else and was wonderful about any requests. I used the business center several times for work while I was there. The printer was out of ink and stapler was out of staples. I let the front desk know and they had replaced the ink and staples for me within 5 minutes! Every time I went in there for the rest of my stay, everything was perfect. I really cannot recommend this hotel highly enough!

Second visit in 15 years. Still a quality hotel. Staff were friendly and helpful. Doorman always had a pleasant word. Rooms were a good size for NY. Linens excellent. Hot water in shower was more than adequate.

great location, friendly staff, nice room,