Seneca Niagara Resort & Casino

Not ideal. I haven’t been since 2012 and it was exactly the same. Very tired and worn

Great location! Our room was clean and comfortable. The only issue for us was the air conditioning in our room didn’t work to good.

Superb

Big property at niagara fall with casino Nice rooms Nothing

Location. Clean. Got a bit loud late into night

This comes from a first time going there.The hotel itself was great everyone was friendly and helpful as a gambler I feel almost all the machines you had to fill up different pots to get a chance to win something, to get alot of playtime if you know what I mean.We were there for 2 days and at different times,but it just seem like no one was winning

Pleasant

Coffee in rooms

Beautiful place and staff were very nice. The food from Three Sisters was not very good. Buffet was like a free buffet you would get anywhere else.

The rooms were big and comfortable. The pool and hot tub are really nice. The parking lot closest to the hotel impossible to find. No signs. We parked in the deck and had to walk through the casino and down an escalator with our suitcases. The toiletries were not as good quality products as you would find at a Hilton or Marriott.

The view of the fireworks at the falls from the room was excellent. Casino was a good size and clean. Full Plate was a great choice for dinner with many excellent options. Parking/valet was a bit confusing.

Disappointing

It was amazing first time there everything was great the room and the view was beautiful I would definitely go back again More food options could've work

Very nice hotel. Would stay again.

The check-in process took a bit longer than expected but the front desk staff were very helpful and friendly. The music playing in the lobby was also too loud

Everything Nothing

The hotel was in a good location. However, it smells of smoke inside and due to booking on Expedia the property would not allow me to alter my reservation. Check in was easy and friendly. Other communication not so much

The property is just an eyewash and not worth a visit. I got a suite room with jacuzzi which as not properly prepared. The bath amenities were very bad quality. The tab had drainage issues. Nobody listens. The staff allocated me a wrong room and then they locked me out without even informing me. Because of casino and an online hype it’s being selected by people but there are much better properties around which are more welcoming and with better amenities. Marriott is one of them.

N/A

Big, clean room - easy access in from the front door. Our room was quiet and had no issues with the bustle of the casino below. Overall folks were kind and seemed to be having fun. No regrets picking this spot. Our window had a great view of the Niagara Falls area - we could see the mist rising from the falls. The first thing that hits you entering the casino is the blast of cigarette smell from the adjacent 'smoking-allowed' casino wing that's right near the entrance. Fortunately the smell does not get worse from there; not detectable from me outside of the lobby.

Hotel was nice, free valet parking was a bonus. The restaurants were pretty expensive, but the food was good. Unfortunately, our room was right next to the elevators, and they were going 24 hours a day, they were loud and sometimes actually made my bed shake. If you stay here, you might want to request a room that isn't by those elevators.

Beautiful hotel and great location, but not worth the price, awful room service, and cleaning room as well

Staff was amazing—quick response to any request and pleasant. Room was incredible. Took advantage of two of the numerous restaurants. Food was incredible.

Loved the location , loved the staff The rooms were not very clean , beds very uncomfortable, hall ways in the hotel smelt very musty.

Pleasant

Our corner room was on the 22nd floor with great view. Clean and spacious, had everything you may need.

The restaraunts were sub-par.

Without a doubt, the Seneca Niagara Resort is a beautiful and well-kept property. It was huge. The room on the 26th floor was spacious with beautiful Native American art and a view of the river. There were plenty of eating establishments to choose from. I was able to dine at the Three Sisters restaurant, the Blues Burger Bar, and the Full Plate Eatery. My favorite was the Full Plate Eatery. It offered amazing choices and I went there twice. I don't usually stay at casinos because I am not much of a gambler, but the location for me was PERFECT. It was a family-friendly area. Just outside you could walk through the Falls District to the Niagara Falls State Park; that's what I went to see. I loved Niagara Falls! The beauty of the park and waterfalls were the highlight of my trip. I would definitely go back.

Good

Exceptional

Passable

Beautiful hotel, the rooms with View are excellent! You can see nightly fireworks! Very clean, looks brand new!!

Security is highly appreciated

Great!!

Nice!

The hotel doesn’t have water stations to drink or refill water, they only sell drinkable water bottles. The room was clean, with excellent view, very spacious, the bed really comfortable, but the bathroom doesn’t have extractor

Good location Terrible cigarette smoke smell everywhere.

Good size rooms, clean. Need to provide hotel layout so guest kniw where things are.

I loved the whole experience, The staff at the bar and all around were amazing! The room view was my favorite

Good hotel

Great location with very pleasant staff and great location within an easy walk to the American falls and Maid of the Mist.

Good Stay

Downsides: Room service was difficult to reach, and the hotel appeared to be understaffed. The spa closed early on the Labour Day Monday holiday, and no massage appointments were available the following Tuesday. The gym also closed relatively early at 10 p.m., which was unexpected. In addition, the wait time for the buffet on Monday evening was particularly long. Highlights: After the long wait the food was delicious, and our waitress was attentive and kind. Complimentary valet parking for guests was a great perk. For a hotel that allows smoking, it was a major relief that the smell did not carry over to the non-smoking floors. The proximity to Niagara Falls State Park was wonderful, and the charming village of Lewiston, just a 20-minute drive away, was a delightful discovery.

Rooms were clean. Friendly staff. Free parking. Will book again

The staff were consistently rude and unhelpful, which had a significant impact on our stay. The rooms are very dated and in need of refurbishment. While the exterior of the hotel, the lobby, and the casino look impressive, the quality does not carry through to the guest rooms. We also ate at one of the hotel’s restaurants and found the food to be inedible. When we raised our concerns with staff, we were simply told that nobody else had complained, which was not a satisfactory response. Overall, the property looks far better than it actually is. Given the price charged, I expected a much higher standard of accommodation, service, and dining. Unfortunately, I would not stay here again.

Do not allow Victor from Valet parking assist you with parking. He’s very rude nasty & racism to black color people. How I was treated during my experience, it was awful! I didn’t wish that experience for any other customer spend their money at this place!!!!!

Clean room, welcoming and warm staff, hot tub

Clean room and at least non smoking rooms for family. Too much smoking smell.

Rooms are basic. No tub, even water bottle charged 2$. Not even enough towel when book for 4ppl. House keeping didn’t repond to request for addition towel n shower gel. ( only a small shower gel bottle for 4 which normally enough for 1 person ) I am not sure why Expedia misguiding customers without telling the true nature of such hotels

Everything was great. My wife and I enjoyed our stay very much. Only hang up was the long line waiting to check in. Hotel personnel talked about being undermanned and over booked. Memorial Day weekend so it was understandable.

Needs a microwave I think the price was a bit steep. Quiet, clean and convenient with wonderful staff.

Loved the view from the room. The property is gorgeous. Nice location and an easy walk to the falls. Staff that I encountered were nice. Had breakfast both days at the Bear claw. Ordered takeout from the burger place and the burger wasn't cooked through so that was disappointing. The casino was alright. I would definitely stay at the resort again.

Clean room. Good view

We were impressed ! Will definitely come back

Savannah the receptionist was awful, she let us wait for half hour while we were with kids

Hot tub was great better if both were working!! Smelled very smoky all throughout. Overall good time!!

Check in was scheduled for 4pm, we arrived at 4:10 and was told our room was not ready to check back in a hour which I thought was unacceptable especially for not offering something for the inconvenience, late check out or something also they said we would get a text when room was ready an hour and half later no text message. Finally we went to the desk to inquire if the room was ready and it was besides that everything was okay!

Clean room and nice staff

My husband and I enjoyed our stay at the resort. The outside secenry with the statues gave great photos to send to my grandchildren.

The bed was comfortable and the view was great! The room was clean. We arrived early, and were pleasantly surprised that our room was available. The lobby smelled like cigarette smoke, but our room did not have that issue.

The steak house was extremely slow and over priced for the quality of the food. If it is the first time on the property don’t expect check in service to provide any details about the property. Just wonder around until you find what you are looking for. Top floor rooms were quiet and clean. Generally, staff is easy to find but they are mostly on their phones and not engaging. Positive is location proximity to Niagara park and walking to the Rainbow bridge.

Poor

Also, only one set of shower amenities was provided, even though the room was booked for two guests for two nights.

Mal servicio y la comida el desayuno súper mal

Great place to take the family for a couple of days. Hotel was clean. They permit smoking in the hotel so just be ready for that smell.

Susan at the front desk was very friendly and accommodating. Room was nice, bright, and clean. Tons of amenities and restaurants within walking distance. I’m a repeat guest that highly recommends this property.

Great service and location

The property was very clean, lots of choices for food and the casino. There was only 1 person checking in which seemed crazy for the size hotel. Some of the male staff who were monitoring the elevators didn’t earn any stars for their personality or efforts. The room was large and roomy with an awesome bathroom and huge window to look out. Wished there was a microwave in the room. There was a safe and mini fridge. No door hangers so we couldn’t leave a do not disturb hanger on the door. The mattress was puffy like it was goose down and one side leaned so it felt like I was rolling out of bed all night and going uphill to get to the middle. Ample parking and close to all the attractions.

Beautiful hotel and resort…no complaints

The only down side was the smell of cigarettes when you enter the building. The room did not smell. The room was beautiful and the bed was comfortable.

Didn't have enough time to use pool and jot tub, they looked inviting. Gambling was challenging, learning curve

Fun property to stay.

Much of the hotel smells of cigarette smoke. Our non-smoking room did not, but the casino/lobby level did. If you are sensitive to that you may want to avoid it.

Great stay

Clean room friendly staff beautiful pool

Accidentally booked a smoking room, they switched us to a non smoking room without issue!!

The stay was average. It had a lot of choice of food. It was very pricey for even the lower price options. The lobby smelled like smoke because smoking was allowed in parts of the hotel. That was not a pleasant smell. The hotel room was clean, the bed and pillows were not as comfortable as I would expect from a resort. There was no breakfast included with the stay. There was no map of the place to know where the restaurants and pool areas were or instructions on how to use the elevator. You needed to use your room key to scan in the elevator to get to the room floor. This was a first for us. We figured it out but it would have nice when we checked in if they asked it we needed help with any of that stuff.

The room smelled like cigarette smoke and made everything I had smell like it as well

I booked the room that said it was handicapped accessible for two nights. When we got ready to go there it was definitely not. My sister was tired so we put here to bed. The bed was high and we had to lift her. I went down to the front desk to shorten my stay and get a refund for the second night. They did offer to move rooms but I declined as it was a struggle to get my sister into the bed and she was sleeping. Anyway, they said Expedia was who I needed to contact. Expedia then contacted the hotel and they denied my request. I do not normally leave reviews. But it you have a handicap travel or I would be a little concern.

Staff at check-in was very nice and accommodating. Room and view was excellent. I only ate at the Three Sisters restaurant but everything was great. Ate breakfast there daily.

I booked two rooms for one night but I got charged for three rooms. I need my money back

Bathroom need more clean

Clean room

It was my First time and it was quite Lovely

As soon as you walk in the smell of smoke is disgusting. Yhe room is dark and dungy. Would never stay there again.

I enjoyed the large shower in the bathroom.

Better ventilation needed in casino smoking area.

Everything was OK. I didn't like the food in one of the restaurants, but it is my opinion and choice.

The room was clean. Loved the view of the falls especially at night. The pool was great but the hot tub was a little too hot for me.

Good hotel

Casino, the waitress, no where to be found. You are suppose to get "free drinks" while gambling. Not a waitress found and when you did find one, you would give her the drink order and they never came back. So we bought our drink, $8 for a bud and $11 cranberry & Vodka. That is TOTALLY RIDICULOUS! we spent alot gambling and the price for drinks out rageous. Prolly wont go back

Not that good

The property is very close to the Niagara Falls Park and all the amenities that we walked to everything. We ate at most of the restaurants and were not disappointed in any of our choices. We especially enjoyed Cathy's company/service at the Steak House. Besides that, on this trip, we came out even on our gambling :)

😊

Nothing

This hotel was amazing! Definitely more than expected and that’s always a plus. I will certainly be back.

This hotel was a little outdated and needs some serious upgrades. The staff was amazing.

The lobby - which was HUGE smell horribly of smoke. I hated having to go through there to get to the elevator, go to the stores or restaurants in the resort. We are not smokers - and it was bad enough that I will choose a different hotel next time around. Also - one came to clean our room during our 3 night stay. No garbage was emptied, no towels replaced etc. Don’t really care about not changing the towels - but our little waste paper baskets were full and overflowing. Not the best experience with room care.

The room was clean and stocked with the usual items. You can hear the doors closing as they are heavy and slam when they close. I found that a bit annoying for this stay. Otherwise the usual good stay. Always room for improvement. Seems close to needing a revamp or update. Have stayed here for many years.

Wet clean and staff at the front desk were so nice and helpful

Clean rooms. Nice views especially from the top floor. Nice casino. Separate are for smokers. Cool neighborhood. The best was 8 minutes walk to Niagara falls state park.

Everything nice

Clean room

No. It caters strictly to gamblers. We’re never coming back.

Good trip place

Nice clean room and easy check in!

Clean room

Staff is lovely !

The state was very enjoyable and will be coming back again

The hotel was clean, quiet and in great location

Excellent location. Great food. Very very clean rooms and facilities.

The resort had a good location with several dining options.

Very nice resort and nice casino friendly staff nice restaurants

Wont go again. The bar did not open at 4 as advertised. Not sure if it ipened at all one night so we went to another hotel for drinks, our offer said we would get a free gift, we did not, at the pool. They advertise beverage cart service til 4, we called twice, never came. When we spoke to the manager, she never even took her eyes off of the computer, and trust me, we never complain and are easy to please people. Go somewhere else.

Stinks

Great customer service and compassion made all the difference. I would definitely stay here again.

Three sisters Café recommended for breakfast and lunch.

Smoke smell somewhat strong in halls and near casino.

Hotel/Casino is HUGE and there are smoking sections too. There's also an arcade. What's irritating is that they still use Covid as an excuse for NOT cleaning your room daily unless it's 3+ nights. Note that my reservation was but they still refused. You have to call Housekeeping EVERY AM before leaving the room to request a cleaning same day. You cannot book in advance. If it was missed, you'd have to request it later that day and hope there are still enough staff around. I like the room aesthetics and the overall decor of the hotel but the cleanliness and amenities were definitely not even 4 stars (no robe, free bottles of water, hairbrush, cotton swabs...etc.). Room itself can get very hot b/c of the humidity - may need the AC on all night but that's kinda noisy.

I don’t usually write reviews, but after reading some negative ones, I felt I should share my experience. I have to say, I completely disagree—my stay was excellent. Everything about this hotel exceeded my expectations. Angie at the front desk was incredibly kind and helpful, making sure I had everything I needed. The beds were more comfortable than my own at home, and I absolutely loved the hot shower. I would definitely stay here again and highly recommend it to others.A. B.

Clean room hot tub was amazing. You have to get the strawberry cheesecake amazing!!

I really enjoyed the stay! Room was clean, bathrooms in the casino floor was clean. Breakfast was good and hot! A few staff members shouldn’t be in that line of business. Most staff was friendly though!

The room was large , and the bed was very comfortable! However, the carpet going into the bathroom was very tattered, and near the wardrobe had not bee vacuumed as there were crumbs on the floor!

Smell smoking at lobby

Breakfast too expensive. Buffet was just a regular free breakfast at most hotels. If you have a players card you could probably use it and eat for free. But if you’re just going to spend the weekend why would you get a card

Very good

N/a

It was awful and only stayed one night.

The room and hotel were well kept. The only problem I had was the horrible cigarette smoke upon entry. It lingered throughout much of the facility.

Soo nice

Very clean, comfortable rooms. The shower worked very well with great water pressure. The pool area is well maintained & staff is very helpful

Yes we had a clean room.

Room cleaning/ property need more maintenance

Great. Although I would have to win at the slots

Beautiful view

Check in was very easy. All the staff was very polite and helpful when needed. The facility is just overwhelmingly beautiful. We went there to see an event and their event center was very well organized at getting you in and seated. Love this place. Can't wait to find a reason to go back again.

Emerson

Using Expedia made booking easier.

Restaurants need to extend their hours.

Breakfast was eaten at the bear claw it was wonderful every morning. The staff was so kind and helpful. I can’t wait to stay again it was beautiful.

We really enjoyed this stay. Room was very nice. Pool area was relaxing.

The pool hours and restrictions were not very good. I had 2 boys ages 16 that,wanted to swim but we didnt arrive until 730 and the pool only allows adults after 8pm. That waa pretty disappointing!!! Plus the arcade closed early ao there really wasnt much for that age.

It was all right elevators get confusing sometimes

Clean room, nice pool area, family friendly.

Great location, convenient and quiet. Room spacious and clean.

Es bueno pero son demasiado estrictos a la hora de salir por el cacino deben ser más flexibles .

The hotel reeked of cigarettes. The neighborhood is sad. Our nonsmoking room smelled of stale smoke. Mattresses need replacing. Only one bar of soap provided for the bathroom. The positive of the hotel is the positive staff. The other positive is that you can gamble and drink and then stumble up to your room - there is no other reason to stay here, if you’re going to Niagara, stay on the Canadian side, or any place else.

always have a good time at this property

Everything we needed was at the casino. We had kids under 21. We were able to walk them across the casino floor with a plaza from security. It made getting to and from the convention center easy. Free valet when you are staying at the hotel. We ate at several of the restaurants in the casino. All were delicious and not outrageously priced. Check in and out was very easy. The rooms are huge. Bathrooms are also large. Overall it was a great place to stay. I will definitely book again.

Property was good. Most of the staff were nice. There were a few that werent that friendly. Breakfast at three sisters was okay. The buffet was good as always

The room was spectacular for under $200 The View amazing king size bed extremely clean full bedroom chair couch computer desk 10x15 picture window hot tub and pool were spotless pool room staff amazing I incredible price to value worth it going back 100%

As always, extremely clean, and the staff is always helpful and friendly.

Everthing was amazing! Pictures are exact

Rooms are very clean. Breakfast is not to good. The pool is very stinky

Nice and convenient

Heat

Great

The rooms, resort, facilities and ambience were awesome and more than expectations. The only issue was the staff behaviour was very rude and harsh.. the staff who checked us in on Wednesday night was a humble polite and informative. Rest others very grumpy and rude.

Very friendly staff and you can tell that the cleaning staff does their job exceptionally well. Great job everyone!

Heat

Not informative in website about booking policy. Very hard to accommodate with.

Everything was perfect

Quiet clean and good food

Room was nice

We had a lovely and spacious double queen room. It was very clean indeed. I will definitely stay here again, and I would recommend it to all types of travellers! There are security guards at several access points including at the entry points to the casino, and at the elevator entrance to the hotel, which was very appreciated, so the general public cannot access the hotel floors.

Room could have been better. Pillow covers were smelling of smoke

Very nice place , restaurants, pool , gym , rooms .. the only negative thing is heavy smoking smell in the elevator and lobby

I stayed up in the 26th floor and the view was amazing looking over the city and the falls, clean, friendly staff

Very clean, great amenties

Pros: The room and common areas were clean and well maintained. The food was good and fairly priced. The staff was friendly and able to answer questions. The location was great for viewing the area.

Otherwise, clean and served the purpose.

Beautiful hotel. Friendly staff. Very clean.

Enjoyed our little getaway.

Great overall!!

Check in was smooth. Rooms were nice. Location was good. Bartenders were way understaffed and inattentive at the main bar in the casino.

Friendly staff everywhere. Nice room.

The room was absolutely beautiful, very clean, beds were comfortable. It provided the rest and relaxation that I needed.

The room was OK nothing that went above and beyond and really not worth the price point even though it was Valentine’s Day. I’ve stayed there in the past and it seems like the casino and hotel are a bit rundown more than usual.

Everything was great

We enjoyed our stay.

The main feature of the room was a jacuzzi that did not work. No one came to look at it/fix it when we alerted them. No other similar rooms were available for a switch, and because we booked through expedia/3rd party we weren't eligible for any discounts/refunds...

Seneca is our favorite place to vacation!

Everything wonderful I don have any words for describe the experience was amazing

Pleasant, very helpful staff. Especially at check in, and at Players club counter. Thank you.

Clean room. Quiet stay. Would recommend

Nice

Clean room Good staff

Beautiful room

Nice clean place, loved the stay.

Would definitely stay again.

Everything

Only thing missing was the view I was told I paid for

I was told I had a view, when I only had a view of the parking ramp

Excellent

Clean room and great service

.

Great staff,eager to help. Large well appointed rooms,lots of options for eating

Good

Good

Room was clean. Staff was great.

The room was clean, the staff were incredible (helped find my roommates wedding ring that he took off when exercising the morning of departure and inadvertently left it in the bathroom), check in process was great and smooth. There are a few downsides: the Sportsbook is pathetic and shouldn’t even be called one. It is two rows of four flimsy leather chairs with small TVs that typically are playing re runs. Additionally, each year the spa has extremely limited options for massages and the food is more limited than advertised. Also, like all casinos, the free drinks can be slow and the girls can be rude. Overall, I would 100% recommend this resort for a gambling get away weekend but it certainly is nothing luxurious. Great time always.

Very nice spacious room.

generally okay, but our room was tired and not the cleanest

Sheets were super uncomfortable but other than that we had a great trip

Room was immaculate, staff was amazing. Will definitely stay again.

Beautiful resort, lots to do, plenary of restaurants, close to the falls!

nice and friendly staff

This was the first time that I stayed here it was for a special day for my husband‘s birthday and sadly I was very disappointment. The room was big (sadly the bed was small, had a 2 queen. Pillows were uncomfortable). It was nice. It wasn’t as clean as it smelled it did smell like it was bleach being used around OK cool but it wasn’t as clean as I thought it was disappointed in that there wasn’t no free coffee. The only ones will be in our room (had no creamer or sugar) bottled water in there was two dollars. It wasn’t free. They have a buffet, but for your hotel stayers, wouldn’t you want them to have at least free breakfast and coffee to keep staying plus it’s a casino. It should be at least complementary for them to get free breakfast everyone else yeah I know but damn. It sucks that we had to park in the parking garage and then walk all the way across to get into the area for us to get into our hotel room. It was very inconvenience. Had to get a luggage cart from inside, then had to bring it to the car to put stuff on it and bring it inside and also bring it back to them. It sucked there wasn’t that much stuff around the area some stuff we had to go far from depending on what it is. Overall nice they had a smoking room but very disappointed in not having key things that could get more ppl to stay more and better ways were ppl in the hotel part to be parked in a better area for easier access in.

Everything was great

What can I say? It’s a beautiful entertainment complex. It was a wonderful way to enjoy a winter holiday without ever having to go out in the cold and the food and the service on site is absolutely brilliant. Everybody so far that we’ve had to deal with is so nice and they are very invested in you having a wonderful day and a positive experience. Exceptionally affordable for what you get and just a wonderful amazing place to try out as a couple or as a family

Great room! Amazing facility, lots to do. Staff very friendly

Room was very nice, beds comfy

The room was perfect and housekeeping great! The buffet and other eating options were over priced and limited options of what they offered. We checked in on Christmas Day and were given discounts for the buffet but the line was beyond long and we were too hungry and tired to wait. We ended just eating burgers from one of your other dining locations that were not great. Awful Holiday meal. Not what we had hoped for.

1st we asked for a king smoking was told we were in a double smoking but was changed to back to what we originally asked for… Wait, 20 minutes in the room we have someone walking with a working key stating it was there room. Wait, then husband takes shower tries the heat lamp and breaks apart in his hand… Then hotel tries to pay for our dinner a Three Sisters across from check in but lack of communication, they failed. Mind you this was off season what happens when it’s in season???

What free breakfast?

Veey comfortable stay! Thank you

Everything was great as usual. The room was spacious and extra clean, the staff was amazing and the atmosphere was great.

Clean rooms great view, great music entertainment and friendly staff.

The hotel is located in a perfect area. The staff was very friendly. I was not too fond of how the entrance smelled of smoke. The ventilation in that area could be better.

Decent room. Hotel and town looks old and like a dying town which has had its time. Average age of casino customer is probably 75. Literally saw people with oxygen tanks going to the slots and too many motorized wheelchairs to count. Buffet restaurants cost was $27 but the food looked like canned Chef Boyardee quality. For close to $200 a night I’ll stay home next time. Also no late checkout offered at all.

My only complaint is the strong smell of smoke in the lobby. It was impossible to enjoy the lounge/bar area and I could even smell it in the Asian restaurant. Also check in took forever. Long line and only 2 people working the desk. I tried to do the online check in but it just didn’t work. The room, view and pool were lovely though. The Restaurant Koi was very over priced but ta

NEVER AGAIN

The room was good. The customer service needs improvement.

Clean room

Like it!

Yes the room was clean beautiful hotel. Staff was friendly. Nice casino. Great entertainment, plenty of places to eat.

Clean and very inviting

Enjoyed my stay

✅

Awesome room

This property was excellent, I will come back.

Customer service is not the priority at this property

Casino action, walking distance to Canada.

Everything was perfect for our stay !!!

Family day

could be softer.

Breakfast was great and great service too. The non smoking area of the hotel smelled like smoke!! Terrible smell

Everything was just wonderful! The room was clean and very spacious. The staff were friendly and the establishment was just amazing. There was no need to go outside. Everything we needed was all in one. The jacuzzi was absolutely relaxing for my mom and sister. Everything was wonderful!!

The rooms are so beautiful. Large and comfortable with heavy quality doors. Very clean and spacious bathroom.

I have emailed and called multiple times about something left in my room. No one will help me. I made many many requests and spoke to 6 different people.

Staff were friendly at desk and all throughout the hotel and casino

Very clean rooms and staff were excellent

No breakfast, very nice rooms.

Clean

Lovely hotel with great amenities

Nice room - convenient to the Falls

Very nice

Room was clean

Love the environment, the staff and everything for excellent price

It was lots of fun clean rooms free valet parking great service good drinks the only thing I can say negative was the restaurants were overpriced pasted off as kinda fine dinning but the food was not every good

Staff that checked me in

The room was great!

Room was good. Drippy bathroom sink. Could not check in on line. It would not take my card because expida was on there

Everything was perfect

Breakfast was not free!! The place needs more dining places!

We planned a 2 day stay for my husband. We had a handi capped room onthe side of the elevators. It was like a hurricane every sseconds.we calked down

We were drove from NYC and arrived early. Front desk, Miles, assisted to check us in early. Staff were courteous.

Great location to see the falls but also walk over to Canada side. Only negative would be the smell of smoke as a non smoker.

The room is very clean . Stuffs are great.

Room was spacious, b clean quiet! Restaurant choices were good

We really enjoyed our 4-night stay here. We requested a room with a view, and it was fabulous from the 26th floor. The city lights from the NY side at night was just what we wanted. It reminded us of the Manila City lights at night. We tried most of the restaurants on site, and they were all fine and very convenient. The room was clean, but they had no maid service during our stay. Still, we would recommend this hotel/casino.

The room was nice, refrigerator did not get cold and the bed was not very comfortable. Parking was awful and the front desk staff were not very helpful.

Front desk was friendly and quick to help

We didn’t have breakfast

Great spot. Clean and comfy rooms.

I would not rebook here based on that specifically.

Nice, clean rooms

The property was very nice. However, there weren’t vegetarian options at the restaurants. We had to leave to eat most of our meals.

Really nice will stay again

Excellent and so clean

Nice resort. Casino was a plus

Room was very clean

Room was beautiful. Nice and clean with a great view of the falls. Staff was very nice and helpful.

You cannot enjoy the environment without being fully immersed in constant cigarette smoke. I know it a casino but geez. This place is ruined because of it. Upon arrival, valet was extremely rude and argumentative; housekeeping was asked to clean the entire room midway during our stay and they did not. Compared to other hotels, it’s fair.

Definitely would stay there again and have recommended it to others!

NO MICROWAVE, LOBBY SMELLS OF CIGARETTES.

great location - 15 mins walk to falls. clean property, lovely warm swimming pool, pricey restaurants. the wierdest part was no housekeeping!! despite calling multiple times didnt get any water and had to buy my own! pro tip - dont plan to stay for more than 1-2 nights, buy your own water and take ur own toiletries. essentially be prepared for NO hnouesekkping ( to be fair they did say that while checking in - I never realised what it meant!). would I go again .. only if i get a deal of <150$$ !

Overall property was clean, staff was friendly. Arrived at 5pm but wasn’t given access to our room until 9:30pm. Stayed for a week, housekeeping didn’t come in once.

Great place to stay!

the service for breakfast was very, very slow. Ordered from menu.

Great location, cool atmosphere casino, easy parking and relaxing place

LOVED this hotel - front desk staff was amazing. The hotel was clean, parking was easy and convenient. Everything is in walking distance. The only hiccup we had was stains on both comforters, but the front desk not only made sure we had clean bedding, they also gave us a $75 food credit. 10/10 recommend

The room was wonderful in appearance, very nice and clean. The staff was friendly and the overall experience was great. The only con I have is that when you walk into the lobby of the hotel, you get the stench of cigarettes from the smoking casino even though they try to mask it. But overall a great experience and a place we will return to.

Property looks fancy but once you get inside, it smells and looks quite dingy and dirty. I received a hefty discount from Expedia to stay here. I’d never return nor pay full price to stay in a room where there was hair on the floor and furniture. Toilet doesn’t work and the handle to the shower popped off in my hand. The only plus was location, within walking distance to the waterfalls and good restaurants.

Breakfast at the Three sisters restaurant was terrible

Room was clean and comfortable. Staff was friendly.

We stayed for four nights and really enjoyed our time here. There were some things we felt were lacking in the room, however. There was no microwave (I suspect that is intentional so that you spend money at the restaurants in the hotel/casino), there were no lights in the part of the room that has the coffee maker, ice bucket, etc. which made it difficult to see if you wanted to make coffee, the carpet was stained, and there was no information in the room about places to visit, local restaurants, attractions, etc. Once again, I'm sure they want you to spend your money at their restaurants, which we did for almost every meal, but this is a major tourist area, so having some brochures/pamphlets, etc. in the room would have been very helpful. The casino was great, except it was very difficult to locate the cocktail servers. They were few and far between, and I'm sure that is because management is trying to give out as few free drinks as possible.

Amenities were great. Walkable to the park & falls. I wouldn’t consider staying any where else. Highly recommended.

I enjoyed our stay. Mainly upset with the m

The room was a very nice size. No free Breakfasts option. The peeson who checked me in seemed ro be having a bas say. Valet parking was great.

Parking was well lit and safe. Room was spacious and clean and bathroom was immaculate. Breakfast was not offered for free which we knew going in.

Very clean and was perfect for a one night stay on our way to Acadia.

Room was great, one of the best views from the US side.

Bed had mold on the pillow dirty covers

Fabulous stay. Room amazing. Clean. Huge. Well appointed. Comfortable bed. Wonderful.

Room. We're clean got a lot of TV channels three sisters cafe was really nice people that worked at the restaurant was very nice

The staff was very friendly and helpful. Especially the valet service. Rooms were spacious and comfortable. I liked the security used to get to rooms. We ate at Three Sisters Cafe and the waiter was very attentive and friendly.

Room was clean but a little "tired".

Excellent location

Rooms are very clean and spacious

Very nice. All you can see is the mist from the falls . Beautiful view. But I would not call it a falls view room

Cllean

The resort was absolutely beautiful . Room did not disappoint, corner suite with fireworks view every night, huge bathroom, hot tub in the room. Will definitely go back!

Room was very nice

Great Anniversary!!!

casino was fun, didnt win though

Very nice, would stay here again and recommend to others.

Well we booked jacuzzi suite corner room paid 415$ for my bday and got regular room!! For 397$ I could have got 30$ resort credit and 30$ casino credit !! The picture was corner suite room for 415$ !! So disappointed I cryed ! They said since I booked with hotel.com they couldn’t do nothing for me! It’s makes me not want to book through hotels.com anymore ! Casino was fun, buffet was great !! Hotel room was clean! I hope I can be compensated! Email [email protected] thank you

The room itself was very nice, however it was impossible to get housekeeping to come and clean. We had to call multiple times and one night we just called for like the 4th time at 6 pm and just asked them to bring towels because they obviously weren't going to clean. The lobby smelled like smoke and almost every staff member was defensive and unpleasant.

The motel was great with a good casino and plenty of dining options .

Normally I won’t complain. But customer service really wasn’t great. We stayed 2 days in Canada and came back for our final day and the entire 18 hours we wished we stayed in Canada which is sad, considering this is our nation. Definitely was a sorry ending to our vacation. Waiting and counting down to heading him.

It was comfortable and very nice

It had a beautiful view of the falls mist

Staff were very friendly. Everything was clean.

Nice

Best hotel in Niagara Falls!

Rooms excellent

Spa was wonderful and our corner suite was the best!!

Best experience ever

Did not use pool/spa. Room lovely. Casino greeter very grumpy and not engaging. Seemed as though it was an effort to answer our question in traversing the casino floor to the various restaurants.

Room was very clean, bed was great, service was wonderful.

Clean spacious rooms with good view of Niagara Falls

St

Nice hotel and casino! Loved the fireworks from our 6th floor room. The hot air balloon was huge. We had dinner at the Red Coach Inn which was excellent. Artichoke and Spinach Dip and Stuffed Avocado for appetizers. Very good!

I did not go to the spa and I only went to peek on the pool area

Gambling

Clean and good location. Service was friendl. Unfortunately like a lot of casinos the halls smelled like cigarette smoke.

It was a great experience

Too noisy

not clean your room, maybe upon request they will.

It was great

Fantastic place! Celebrated my brother’s 70th last weekend. Unfortunately, on Saturday afternoon my brother was standing outside the door and became ill. Within 10 minutes 911 was called, management asked if they could help in any way, first responders were there then ambulance. So in my opinion not only does the place look beautiful, have great food they genuinely care about customers. Thank you for everything Seneca Niagara Resort! Keep up the amazing Job you’re doing.

Plenty of food choices in the casino and a few more choices within walking distance if you prefer more options. Each staff member we encountered were nice and helpful. The room was clean and the beds were very comfortable. We will stay here again if we’re in the area!

Clean room, great view. Unfortunately the area around the American side of the falls is not as beautiful and well maintained as the Canadian side, which is not indicative of the property itself.

Cigarette smoke was pretty heavy when you walk into the resort, if your going to allow smoking in the one casino where you come into the lobby it needs closed off more from the lobby and better ventilation.

We loved our room with the magnificent view

My only issue was the resort fee, which I was not made aware of until I checked in. I purchased through Expedia and assumed I would only have a hold on my card for incidentals. I would definitely visit again.

We arrived early and were hoping for early check in. We were told our room was not ready and there was no way to notify us when it would be ready due to “not having the staff to do that.” We called at 3:30 and were told the room wasn’t ready and that there was no guarantee it would be ready by the 4pm check in time. We went to go check in again and at 4:10 and the key maker was not working so we still couldn’t check in.

A wonderful stay at Seneca Niagara Resort & Casino! The location is perfect for visiting Niagara Falls. The rooms were luxurious and clean, and the amenities were ok. The staff was attentive, and the casino offered great entertainment. Highly recommended for a fun and comfortable trip!

Very nice

We really enjoyed our corner suites, the view of the river and the fireworks at night. We're the best we could've expected. The Jacuzzi in the room was nice to use and the bathroom was very spacious and we enjoyed the large shower. The casino was fun and accumulating points to use in The stores was a nice bonus. It was pretty easy to get to Niagara Falls Park and get there by foot to see the waterfalls. The restaurants were good and the western door was excellent, top notch, service, and high-quality food and drinks

Very convenient and clean

Beautiful hotel

I liked the corner room. However, the room wasn’t vacuumed, there was toe nail clippings on the floor & crumbs on the furniture. The coffee pot was missing & the back of the machine had spilled coffee in it. Makes me wonder what else got skimped on. I did notify staff about it when I left.

Great hotel. Casino, restaurants, little convenient store with all the essentials. Walkable. Staff was okay.

All in one. We enjoyed the hotel/casino combo. The pool and hot tubs were enjoyable after walks in Niagara State Park. Excellent options of dining in the hotel.

Hotel was large with many dining and shopping choices. It is conveniently located & within walking distance to Niagara Falls, which was the reason for my trip. As you walk into the hotel it is very smoky. My room was nice & beds were comfy. However, the room didn’t appear well cleaned as there were some crumbs on the floor, dust all around and it smelled of stale perfume. Staff members were friendly & helpful.

Everything about staying at the Seneca Hotel was absolutely awesome. I loved the room and the amazing view from floor 18. I loved the rooms for being so clean and beautiful. The staff were amazing and very helpful. The restaurants were so terrific. So many wonderful choices to eat and very friendly staff. Very professional and caring. You can really tell the staff love their job as it comes through in their work. I would highly recommend this place. Will for sure be back.

Very nice place to stay, great view of the Niagara Falls fireworks from our room.

The room was amazing and the choice of food on site was really good but I was a little disappointed with the initial cleanliness of our room (the carpet was very mucky) and despite staying there three nights, we didn't have any room service. The hotel is probably the best on the American side but with not much else going on, next time we will stay the Canadian side.

The view was wonderful

Even though check in was at 4pm. I had a drive of 7 hrs. so I arrived before 4pm and was able to check in one out of the two rooms I reserved at 2p instead of having to wait until 4p and the free valet is a plus. I will stay there again next year.

Checked in at 4:15pm went to room and found 2 dishes with food outside the room door from prior quests. Request 4times to have it removed starting at 5:00pm til 4:30pm the next day. After 25hrs of the plates outside door they were finally removed.

Elegant, comfort, clean, easy check in and check out, great room.

The smell in the room was awful, it did seem clean but smelled like cigarettes. Daily cleaning would be appreciated, beds are comfortable and AC works as expected.

Beautiful hotel, gorgeous rooms, will be back. Only drawback is the smell of smoke when you enter the lobby area, which of course can't be helped because of the casino. Very nice that there is another casino that is smoke free.

Blah. Won’t stay here again. They need to upgrade their ventilation system!!

Great place to stay for visiting the falls as its within wall distance not a whole lot of other things to do. The casino otself was very nice with plenty of games to play

Be prepared to pay an unexpected additional $40 “Resort Fee”. Be prepared for less than friendly staff members with little to no knowledge of entertainment in the surrounding city.

Very helpful staff. Savannah at the front desk was amazing. Wished the water was free.

Dining options that open late, very early

Property was great. Service was not good at all. We inquired about cleaning our room on the 2nd day, and was told only tomorrow would it be cleaned. Never happened, not even the bins in the room were emptied. Service and breakfast at a certain restaurant was pathetic. Amazing meal was had at the Western Door Steakhouse. Brilliant steaks and amazing vegetables.

The room was clean. The tub overlooking Niagara was great although hard to get out of. The steakhouse downstairs was fantastic. Overall, I had a good experience and would stay here again.

If you walked two blocks away from the property, it didn’t seem safe stuck only eating at the property I was expecting the room to be cleaner carpet was pretty used.

This a beautiful hotel. The steakhouse had a lobster Mac and cheese that was the best I’ve had in a long time

Very clean and nice place!

Free Valet parking for people staying at motel.

Never been to the area, was not sure where to stay. So happy we found this resort. The staff were friendly and the room was clean. The view was spectacular.

Spending this much on a room, it should have been spotless

Took 2 hours after check in to get a room! I brought2 other couples with me and one arrived before me and got room immediately. The other couple arrived after me and also got room immediately. Love 3 Sisters but when I went there and asked to be seated with my brother and his wife I was denied twice. They were at a table for 4 but the staff would not let my husband and I sit with them! I hadn't seen my brother in 2 years and had to wait! Not a good start to our vacation!

We were on the 24th floor and paid for a view and got one! It was wonderful how everything was walkable and the breakfast shop on west side of casino was reasonable and enjoyable.

We had enjoyed our time at Seneca Niagara Resort & Casino. We liked our room it was clean and spacious. We ate breakfast at th

food very pricey....you have a captive audience not need to charge so much

Shower in bathroom was either cold or too hot. Impossible to set a correct temperature

Clean room, quiet and convinced.

I had the time of my life. Maybe an upgrade with the paint colors but I will be back again for sure.

Was beautiful and so was Goat Island. Had a beautiful view.

Great hotel with really good food options. Beef on Weck was delicious. Room service even called back to ask how our meal was. We left our passports in the room safe. Housekeeping and Security were very helpful and instrumental in returning them to us.

The room was not as pictured. Missing the ottoman and you could not see the Falls. No service for the room ( if it wasn't included, it was never mentioned) Lobby smells like smoke and really loud from the lounge in the evening.

Had a great experience at this resort well worth the price

Loved the restaurants at the hotel as the neighborhood around is scary. Staff at the hotel front desk, including manager, were very rude. Rolling eyes, scoffs, did not help with questions on transportation options,etc. Room was clean. Hotel close to park but don’t venture beyond the tourist area.

Smell like cigarettes when you walk into the building because of the casinos.

I had a corner suite in the 22nd floor with a jacuzzi....it was absolutely BEAUTIFUL! Great view of the falls and I always had a great seat(bed) for the 10pm fireworks show

Clean rooms and great staff!

We book here for our annual niagara falls trip every year. Great place for all of us to hang out after our long ride day and walk to falls.

Great location but our room was right by elevator so we could hear elevator noise all day & night.

Amazing experience! The spa was awesome. The shuttle to The Falls was very helpful and always avaliable. Food selections were very good as well.

The facility was great and the staff were helpful.wish they had a coffee bar closer to the lobby other than on Saturday and Sunday. Also twice there were panhandlers right outside the door. But would definitely still recommend

Short staffed for beverages in casino.

Love this place!

Excellent

The staff at check in corncerge

Great location for the falls. Steak house was great so was the restaurant Koi. Our air conditioner went bad on our second day and flooded the floor. They put us in a corner room for our last night. No room service so if you need towels or coffee packets you have to tell them. We either drive or took an Uber even though the park and rainbow bridge are walkable the neighborhood is sketchy, especially at night.

I had problems from the second I got in there. I often stay in hotels. I certainly do gamble in casinos, and this is probably the worst one and experience. I have had certainly would never recommend or go back. There are many reasons, mostly staffing and quality.

If you love to gamble, you will love this hotel. Everything is downstairs and you dont need to go out. We ate at the 3 Sisters Restaurant and the food was really good. Great portion sizes! Overall, our stay was pleasant and I would come back.

Want to reiterate - very rude and inhospitable customer service.

This fit our need for an overnight stay.

The price for the room was somewhat higher than expected and the ad for the room was extremely misleading. We wouldn't have paid what we did if we knew the room wasn't what we expected. The staff at reception wasn't very helpful with this either. They blamed it on the booking company that we went through and said we should have used the web site directly to the hotel. There was nothing saying that on the web site. All in all not very happy with the accommodations here.

We had a view and got to see the fireworks from our hotel room every night. The one major downfall was you could really smell the smoke from the smoking casino at night. We couldn't hangout at the lobby bar because the smell was so strong. Breakfast buffet was limited. We didn't try any of the other resturants.

Smelled like terrible smoke, jacuzzi tub was dirty, sheets smelled, food left in hallway all day and night, cups of cigarettes left in stairway

No room service. Stayed 2 nights. Property smelled like smoke in most areas. Something to consider if you don’t smoke or are bothered by the smell.

Love the facility and the staff were great. I will definitely recommend this place to anyone. The only thing I didn’t like was that there were no convenient stores around except for a gas station, but you can’t put that on the hotel.

Property was okay. Restaurants were not very good and front desk not very helpful or friendly. Would recommend staying on the Canada side. 2 stars for the casino and casino staff

Every thing about this property is amazing! Great location and absolutely beautiful! Great choice of restaurants! We stayed there to see Niagara Falls and the location is in actual walking distance!

Nice property

Such a beautiful property

I checked in over Labor Day weekend for my 30th birthday. I paid for a corner room and originally got lucky to have a view of the river, not the Canadian side just the river. Anyway, the room was terrible. Sheets felt like sandpaper, there were cigarette holes in the curtains. Curtains also weren’t on the track so they wouldn’t close properly. Last thing for this room, I ran the hot tub and the pipe busted and flooded my room and the room below me. They ended up moving me to a room with a view of the parking garage. This room though had clean sheets that didn’t feel like sandpaper. However, it was a downgrade since the view was worse, the curtains also weren’t on the track, not all the lights worked, and there was an exposed near the base of the curtains that had wires sticking out. No “do not disturb sign” anywhere to be found, but it wouldn’t have mattered since they didn’t touch my room until I checked out. OH, and the deadbolt did nothing in the second room. You could still open the door from the outside with it “locked”. Any request I made for compensation, credits, or anything to make up for this were denied by the property. They also took way too much money for the resort fee and couldn’t refund me until I checked out.

Excellent location to the falls. Very walkable. Free parking in a garage. Hotel was very nice & clean. Our room was on the 10th floor & we were able to watch & hear the fireworks every night.