Wingate By Wyndham Niagara Falls

The air conditioning in our room did not cool in our room, they sent the maintenance guys, but they did nothing, was told to give it a little while to cool down even though no cool air was coming from the unit, went to dinner and shopping came back 2 hours later, still wasn’t cool, went to the desk and they told me to give it more time and told me to up the temperature (treated me like I was stupid) and said come back in a hour, I said what will happen in another hour, they said nothing, they were booked up , I have stayed in about 4000 nights in a motels , terrible attitude of the desk attendants , very miserable night with no a/c . I would not recommend this place to anyone

All the floors were a little dirty. They need a deep clean. But for one of the less expensive hotels in the area, it’s a decent value. Staff was friendly. Breakfast was great.

Filthy dirty there was tumble weaves of hair throughout the hallways. There was poop smears in our so-called clean room nothing looked wiped down or clean. Good location, but not clean or updated.

El sitio de aseo muy regular

This hotel needs maintenance, is so dirty. The bathrooms were disgusting. The access corridor to the parking lot had a ball of hair rolling down the corridor for a whole day. Breakfast is included, yes, but there are not many options other than toast, egg and cereal. The floor was raised. A total disaster

Better cleaning, improved breakfast, better customer service.

This hotel was perfect for a trip to Niagara Falls, it's walking distance!! Breakfast was very crowded, but worked well for us. Small selection but since it's included we took advantage.

Room was fine, bed was comfortable. Bathroom was filthy and in desperate need of refurbishment.

The hotel and amenities were good. But the lady staff at the reception was very rude and not helpfull. Other than that, every thing looks good.

Great

Breakfast was the same every day and the oatmeal was always cold. The dresser had a a wedge under a leg to try and help, yet it was still so unlevel that the top drawer or multiple drawers wouldn't stay shut. Front desk was helpful and polite. Cleaning staff rude and constantly blocking hallways, whether by carts or multiple staff, and literally ran into us without so much as an excuse me or apology and then sucked her teeth like the guest was an inconvenience for being in her way.

Room was not clean floor was dirty, had problems with keys. No soap in bathroom.

It was in a great location for walking around Niagara Falls. More laid back than the Canadian side.

This hotel left a lot to be desired. It wasn't very clean, including brown stains on the side of the mattress and ripped bed skirts. We had 4 people in our party and only 3 pillows per bed and they would not provide additional pillows when asked. The elevators are extremely slow, even during non peak hours, we ended up using the stairs a lot. While the location walkable to Niagara, it is the furthest away from the park compared to the other options so you will be walking a lot. The hotel overall just needs a really good update. The free breakfast was actually good, so we appreciated that each day. I recommend you choose something a bit closer to the Niagara falls entrance, stay at the Casino, or stay on the Canadian side where there is more to do and things are more walkable.

Spacious room and comfortable beds，however not carpet floor. The breakfast area was quite crowded and somewhat messy, especially during peak hours. Good location—about a 15-minute walk to Prospect Point and Maid of the Mist. Parking is $10+ per day.

No complaints everything meet our needs

Picked this hotel because the closeness to the Niagara Falls State Park and price. They served daily breakfast and the property has parking. Having said that, this hotel needs a major makeover, paint, broken fixtures (even the nob flush my toilet was broken). Also, the hotel needs major deep cleaning. The floors, edges, grouts in the bathrooms, and the entrance rugs, elevators…, sadly all the areas looked dirty. Even the day I arrived, the floor in my room was dirty, I had to walk in flip flops in the room! Don’t think I’ll be visiting again

This was by far the worst experience I have ever had at a hotel. First our TV stopped working so I pick up the phone to call the front desk and that wasn't working and yes, it was plugged in. So, I go down to the front desk where there are screaming kids to the point the front desk clerk apologized before I even spoke, When I tell her about the TV and phone, she tells me the maintenance man is gone for the night but if I want, she could let me have the remote to come down to watch TV where all the screaming kids are. This hotel was a disaster, period.

The room was not very clean, and the pool was extremely dirty. The hotel is about a 15-minute walk from Niagara Falls.

Stayed one night and I’m glad about that. Good location. The linen and bathroom were clean. That’s as good as it gets here. Can’t speak for the breakfast. The floors were filthy throughout the facility and in the room as well. Nothing in the room looked like it was wiped down. The bed was comfy and the tv worked. No bed begs experienced. Don’t expect much here.

Nice staff. Room felt dirty. Great breakfast.

The breakfast was terrible, there are not enough food for all the guest and limited options. The pool looks dirty. The hotel needs a upgrade in general.

All ok except security lock on door broke and drawers to dresses would not stay closed

Staff was helpful, room was not ready at check in but they gave us free parking. Breakfast was great and endless coffee

Breakfast was fine though

Rooms were not very clean, toilet were not clean breakfast was very poor . The stay was very high for thestay

Cable Television few channels only and always flicking. Bathroom supplies were limited and run empty. Bathroom floors were dirty with hair dropping. Breakfast were limited and servants complained a lot. Terrible.

I liked the proximity to everything at Niagara falls. That was a plus.

Bathroom was a little run down and you can hear people stomping all the time

Enjoyed our stay only problem was the room door needed 2 people to open it

The floors in the hallways were not clean. The dispensers in my bathroom were broken and had mismatched soap. Unfortunately the sound proof rooms were not soundproof. I was awakened by someone's loud TV at 3am which continued until I finally gave up and got up at 6am. The rooms were spacious and it had alot of potential but looked as though they may be short staffed.

Hotel was dirty and filled with bugs. Hair in the bathroom when we first arrived. Towels smelt like burnt cardboard. They only had 5 breakfast options. Salty eggs, pancakes, pita, toast, and sausages. Staff were nice. Air conditioning was good.

Pleasant stay!

The bed was comfortable and the breakfast was good. I like the fact that coffee was available 24 hours. The hotel is walking distance to many attractions at Niagara and the border crossing bridge. My room had a good A/C and the TV worked fine.

Nice room, short walk to the falls

Clean room, friendly staff and a comfortable stay. Great value for the price

Room was clean, staff were friendly and helpful, air conditioning was super cold and worked great, overall no complaints and would definitely stay here whenever i come to Niagara falls!!!

The rooms were dirty. The bathroom was leaking water from the ceiling. Staff not helpful. A motel would have been better and cleaner

Rooms were ok. Our bathroom door wouldn’t open all the way because the floor was not level, the drawer to the dresser would open and not stay closed due to uneven flooring and the closet door handle was hanging. Toilet handle was loose and I could hear the next door guest’s conversation, thin walls. Also, the cable box was not connected to the receiver when we first checked in. Fixed it right away. The hotel was not a worth rating it has. Expected better.

Room was clean and kids enjoyed some time at the pool.

Very old rooms, bed frame was dirty and smells very bad.

Breakfast is not diversified

Everything was good

Everything was good and I look forward to visiting & staying at your establishment again in the near future

The hotel is well located and the staff is helpful. However, the rooms need urgent maintenance in terms of cleanliness and the installed electronic equipments. The dining facilities are quite poor with sub-standard breakfast.

Nice location

El baño estaba con las lozas sucias. Nunca nos limpiaron el cuarto en 4 días, tuvimos que buscar toallas limpias en la recepción. El desayuno estuvo regular.

Room was big and it was a good location. That is the only good thing. Room look really duty, old, ligth didn't work on one of the rooms, dust everywhere and it just was really bad.

Room was dirty, the drawers were dirty and potato chips were under the bed. Please hire people who want to work.

For the price I would say it was ok but other than that I would not recommend it. Our room was not properly cleaned before we arrived, the key cards stopped working everyday and the staff couldn’t tell why it was happening. No room service for the whole time we stayed there and we had to go to the front desk to ask for anything. We had free breakfast but it was the same kind of food everyday and very crowded. We had to pay for parking too, it wasn’t free. Overall I would say the hotel was closer to the state park and price was cheaper compared to other hotels, so I would give 2.5 stars for that.

El único concern nadie fue a limpiar el cuarto ni dejaron suficiente papel higiénico, ni había shampoo ni body wash..... es bueno que siempre llevo mis propias supplies por lo demás todo bien, buen desayuno, el parqueo es grande... recommended

You get what you pay for. The staff was nice and friendly but even their charm could not overcome the overall condition of the hotel. It seems like the place is in a dire need of renovation, everything seemed outdated, old, broken down and bit dirty. I guess it's fine if you're just looking for a bed but if you want a pleasant, relaxing and bit more classy experience go somewhere else.

This hotel was incredibly dirty, filthy! The curtains in the room were all falling apart, there was dust built up everywhere and just to open the door we had to try 10 times! There was constant loud noises and running even past midnight. We booked this hotel because it was rated as excellent at 8.8 out of 10. It definitely was NOT! Everything was horrible except the staff was just average. I would definitely not recommend this place to anywhere. BE AWARE OF THIS PLACE!

Everything in the room looks outdated. Shower looks dirty or just need some TCL. My hotel room only had two partial row of toilet paper which is weird to me. Thank god it was enough for our stay. The breakfast was good for the amount of people eating. Food was fresh. Check in and out was ok. My overall experience at this place was ok. One thing I really don’t like is hearing people walking at night from the unit above and walls are super thin so you can hear people extra activities at night.

All good except lacking of maintenance. For example the towel hooks in the bathroom is broken and it is no where to put/hang towels or clothes during and after showers.

Staff was very unprofessional and not at all helpful pool was very dirty no washroom napkins and property was also dirty

Property was not clean. Rooms were not bad but rest of the area was dirty. I would not stay in that place again.

It was an average hotel for a quick stop. Very convenient location to everything including Canada, but no wow factor to hotel halls very dirty room fine

Rooms are old and outdated. The beds were clean but the floor and bathroom needed some extra effort. As I was only there 1 night it was not a big deal but I would not stay there for longer than that. Location of the hotel is good as most attractions/restaurants are walkable. Also parking is $10 per night which kinda sucks.

Front desk was very helpful. Property was well maintained and very close to all the attractions.

Excelente ubicación

Seems like understaffed.

The room itself is pretty decent and soundproof. That's about that. The receptionist was very rude. We had 4 rooms and the keys were not working. I had to go up and down 3 times to get the working key cards for all the rooms. Not only the receptionist DID NOT apologize, she BLAMED me for the faulty keycards. (As if i can magically deactivate the keys with my magic hands. The key cards were no where near our phones or wallet.) We needed some extra towels. They provided 4 towels, and when we asked for more towels, they threatened to call the police saying we were making a scene. (We had 4 rooms! one of the rooms had no towels, and one of the rooms had water leakage where we had to used 2 towels to clean the water. I don't think asking for 8 extra towels was too much.) Some rooms had no shampoo or body soap. No point calling front desk because no one answered. If we need something, we have to go and ask them. The hallways were dirty. There were hair on the floor in the rooms as well. Overall it was really bad experience for us.

Paid parking and rooms are not very clean for the price charged

Servicio excelente, muy limpio. Creo que deben tener más mesas y sillas en el área del comedor.

Only location is good. Very much unclean and disappointing. All furniture in room were broken. Door latches were not working. Very rude staff. Absolute no!!!!! Never will recommend. We heard so many people complaining about their rooms by calling the front desk. Responses were very mean.

Location Terrible Staff (blond girl at front desk), dirty floord, broken door and noisy guets.

Pool was a little warm. I liked it but other guests complained.

Location is perfect for the visiting the falls and good nearby eateries. Facilities can be better. Breakfast can improve. Provide water bottles in rooms.

Bathroom

Good location with breakfast included.

Rooms are not clean, restroom doors lock broken, microwave and coffee maker broken. No toiletries no extra towels, phones were broken. Dinning are ma staffs were rude. Most disappointing stay for me.

Went to front desk to inquire about towels and things. Treated very rude. It was like they didn't care or have time. Won't stay there again.

Pros: 10-minute walk from Niagara Falls State Park, close to restaurants. Has a plenty of parking spots. Good breakfast. Cons: Limited housekeeping staff. The shampoo bottle was not refilled. Towels were not there, and when we requested them, they asked us to come downstairs and pick them up.

Great location! Clean & friendly staff

Toileteries are empty Poor response

En primer lugar el aseo del hotel en general era terrible, los pasillos eran sucios con ropa de cama tirada en el piso, las duchas con hongos. Reservamos para 9 personas y solo habían 4 camas, pedimos que nos facilitaran una cama extra portátil y se negaron a ayudarnos. Las recepcionistas muy poco empaticas. El lugar está bien ubicado, pero muy mal administrado.

Check in staff rude needs no please no thank you. Trash in hallways. Breakfast was so bad peanut butter in a jar free for all with the spoon in it found hair in sausage I have pictures not a place anyone should have to pay for I asked for jelly and the server didn’t understand English oatmeal in a cracked crockpot only white and wheat break. The worst park is PHONE DID NOT WORK I called from my cell phone and they blamed the weather but funny next day was beautiful and still the phone wasn’t working and either was the alarm clock. This place needs a corporate inspection very disappointed and not worth the $350 I paid

Good location, mediocre hotel and friendly staff

Walls and ceiling are paper thin. Could hear everything above and next to me. Room and hotel was not cleaned to normal standards.

When we arrived we went up to the room and noticed there was only one towel. So immediately we called down to the front desk to say that we needed more towels and they said we can't bring them up. But you can come down and get them okay. That's kind of awkward next thing. TV didn't work and it was missing the back of the remote. We just let it go the next day. Found housekeeping and housekeeping said oh there's supposed to be two remotes and then the remote they gave us the second time. Still didn't have a back to it. When we left we told front desk about it. They said they weren't going to charge us and the other thing was that there's all kinds of black and and just yucky stuff around the fridge of the bed and around the tub and around the base of the tub. Conditioner was out of conditioner but on the good note the AC worked very well and after a long day of walking in Niagara the beds were comfortable enough. But for the amount of money I don't know that I would stay there again.

No room darkening Curtain. Slept in bright street light Loud Music disturbing the room Toothpaste costs $3 No exhaust in the bathroom

Staff was very patient as many customers were from other countries. We are not, but we did have a couple situations in our 4 night stay that were handled quickly. Breakfast was a slight disappointment in comparison to the description the hotel gives.

Nice location.

The room and bathroom were very dirty, the appearance of the room did not match what I ordered.

The staff was nice and helpful, the room was good and the breakfast was more than I expected from a hotel, the bathroom needed a deeper cleaning, that was the only thing that wasn’t very good.

The walk to Niagara Falls was so worth staying at this hotel. You could take the scenic route along the river that took about 15 minutes or you could take the street route with all the restaraunt an and souvenir shops which was about 10 minutes. They also had a free shuttle to the falls. The housekeeping was short staffed while we were there so the front desk employees were working their butts off to make sure everyone had towels and things. They were never short tempered with anyone that I saw. Great job ladies!!! There is also a restaraunt connected to the hotel.

Close to the falls state park.

Location and vicinity to all the attractions and local restaurants We booked three room out which one of them has air conditioning heat option issue and other one was right above motels concierge where the loud music from that was played all day till midnight, which was disturbing to sleep

Great staff. They were very helpful.

El desayuno no tiene muchas opciones , pero no importa por qué la ubicación y el servicio son excelentes. 10/10

Excellent

Room was clean , but the furnishings were of poor quality. The study chair had big scratches, the bed covers were torn on some sides. Location and Parking was good.

AC is not working

Not enough towels in the room only 2 for 3 people

Staff was not friendly.

Front desk staff were friendly and helpful. The flooring in the hallways was coming up causing tripping hazards. Our room had a bad smell. The water pressure was awful. If you are someone with a lot if hair good luck getting all the soap out. Bathroom did not have an exhaust fan. Breakfast was just ok. But not nearly enough seating to accommodate guests. Parking was fine they gave us our parking pass and didn’t charge us. This motel is within walking distance of the falls and downtown restaurants.

Not satisfied

Los dias que estuve allí no me llegaron a limpiar la habitación y las camas están malas

Well other than waiting for over an hour to check in, which should have been a king size bed, I ended up with two queen-sized beds. The room was literally on top of the laundry room so anytime the laundry room was in use, I could hear and feel the washers and dryers. Couldn't get the TV to properly connect so no TV for three days. The pool definitely needed cleaning cause there was dirt and grime on the edges of the pool and the water was cloudy.

Bathroom was nasty, weed smell on the no smoking floors, Breakfast was good and staff was great.

carpat small bad!

The breakfast was not good at all. A huge bummer since that’s why we booked it. The pool consistently had hair balls all over the floor, it was clear they didn’t clean in there and there was never towels stocked. There was a French fry on the floor in the hall the entirety of my 4 day stay. The cleanliness in the rooms was not the greatest either, very dusty and just overall not clean. The tv in our room didn’t worth either, and the top drawer of the dresser didn’t stay closed, it was open in the walkway the whole time which is just kind of inconvenient but annoying they choose not to fix it.

Stay to visit niagara

Location was great for my needs. Parking was good, but they charge an extra fee of 11.00 dollars or so for it. On site vending machines were pretty useless, as most products were sold out, almost sold out or the machines wouldn't accept the one dollar/five dollar bills needed for purchase. The room keys didn't work - wouldn't open/unlock the door to my room upon arrival, so I had to go back downstairs to the check in desk to get it straightened out. My room- especially the bathroom, was not the cleanest. The bathroom toilet seat really needed replacing, the toilet was dirty, ceramic tiles had smear marks and many chips, dings etc. The bathroom faucet had almost no water pressure. My room had two queen sized beds in it...one of the mattresses really needed to be replaced. Room was not very soundproof at all. I liked the fact that a " Moe's" Restaurant was attached to the Hotel...Staff was friendly.

It’s what you expect for the price

Good breakfast and good location

Hotel is not following franchisor standards and cutting corners and not upholding brand standards. Hotel smelled like Marijuna smoke and it was bothering my kids as it was coming from the Cental exhaust system. Rooms were dark with respect to lighting, Direct TV channels did not wok, TV was too small compared to wall space, room was out of body wash, and it was evident that the shampoo and conditioner were refilled with generic products. Breakfast was a 4 out of 10 with respect to choices and quantity of products offered, common errors were dirty and not maintained. Very disappointing stay for a total of 8 of us between 2 rooms.

I didn’t find the water in the hotel except at the time of breakfast. Yes ice maker was there. Overall stage was soso.

Staff was not friendly.

Staff not welcoming. Hair all over the floor in our room. Mold on the shower curtains. Room key need toa recharge 3 days in a row. Would not recommend this location.

The staff were friendly and welcoming. The beds were fine, and the shower ran hot. The pool area was warm and well maintained. Breakfast was decent, not a lot of options but well prepared. It was just really dirty, moldy showers, crumbs everywhere, trash under the bed on the floor. There were dried pieces of rice on the bed before. They don’t sanitize remotes or counter tops like other hotels. The location of the hotel was great. The parking is in a lot behind the building, around $10 a night which was not bad.

Parking

Bad breakfas limited option available.

The front desk staff was so terrible, I did not even get to check in. The way I was treated upon attempted check in

Staffs are cooperative and helpful.Continental breakfast is awesome. Room is clean and spacious, my infant liked the room with comfy beds,Location is very convenient and walkable distance from Niagara falls scenic points.

Evebrithing was jusy fime

Great experience!

The rooms are outdated. The bathroom was awful. There was old blood on the lamp shade. The mattresses had stains. Half the television channels didn’t work. Staff were pleasant.

everything Na

Room had dirt on the floor mold in the shower and the blinds don’t close all the way, in the lobby there was blood on the wall and stains on the couches/chairs

This hotel stay was terrible with the exception of the maintenance man, Eddy. Our stay was 1 night in a double queen room. Upon arrival to the room, there was hair all over the floors, the bathroom walls and hair embedded into the hotel towels. We couldn’t even rest our belongings on any of the chairs in the room because they were filthy and ran down. Made a request for another cleaning of our room only to be met with rudeness from the hotel receptionist by the name of cheyante. She was not receptive to our request for concern regarding the cleanliness of the room and rudely interrupted me by saying they had no rooms available to move us to when that wasn’t what we initially asked for. They did not have anyone to clean the rooms after 5pm and instead of simply telling us that there was no one available, she proceeded to throw the issue onto the maintenance man without giving him full disclosure of what the complaint was. Eddy met us at our room and did his best to help us with our issue and gave us additional towels. Overall, terrible stay and service (with the exception of Eddy). Would not recommend nor will we stay here again.

Broken doors and furniture was in bad condition

Our rooms for the most part were clean. Of all the hotels I’ve stayed at with breakfast, this was the dirtiest which was caused by lazy customers and lazy employees who never cleaned a single service area or table. I keep wondering whether I should complain to the city health department. There was only one employee who showed a smile and provided help outside of the housekeeping staff. Because this hotel decided to forego carpeting, the sounds from adjoining rooms especially from the room above us were extremely noticeable. The hotel charges for parking in a city that has more empty and abandoned properties then occupied.

There are better hotels around the area with the same price but the location is good.

Staff was great, breakfast was really good. The minor problems that we ran into were addressed immediately.

Booked for 5 but got only 2 queen

It was very dirty and the front desk lady.She was very rude and nasty

Will not recommend.

Breakfast was straight up the worst hotel breakfast I've ever had. Sausage, pancakes, eggs all tasteless and soggy cheap frozen junk, no bananas, no muffins, no bagels, no cold drinks (the machine wasn't working), no flavored yoghurt, just 'plain' like you'd cook with. Genuinely insulting to even offer such fare when it's over $125 a night and the parking is paid too, and the interior is clean and functional but was clearly assembled cheaply and hastily. All the signs of a cheap hotel, but I didn't feel I was paying for cheap.

Room was not clean. Loud can here everything's. TV had maybe 30 channels and nothing you would watch. Breakfast was a crockpot of oatmeal, instant eggs etc. Room was cheap foe tue night ahould have known better.

Location was great, breakfast was pancakes, sausage, eggs, cereal, toast, oatmeal, yogurt, fruit, coffee, juices. Food was kept hot and stocked. Staff was great, and very accommodating. Area felt safe even for a group of ladies walking at night. Room was clean, kids enjoyed pool. Would definitely return!

Clesn

One staff in the reception was very arrogant. She was very rude while checking in. Didn’t help at all.

Excessive noise from guests across the room caused a significant disturbance in the night. It is recommended that staff issue a formal reminder regarding quiet hours to all the guests to ensure the comfort of all residents.

Nice

Fantastic experience! Clean rooms, a prime location, and fair parking rates. The front desk team was professional and very welcoming. I’d definitely stay here again.

Ordinary service . Were told for everything need to come down to reception to get things and room service only after 3 night stay . I would say stay off this hotel if you want to enjoy some time

Room was clean and comfortable, staff were friendly, nice breakfast daily, is in a quiet area, about a 10min - 15min walk to view the Falls and cross over Rainbow Bridge to Canada

Yes

Excellent

Loved my stay to me breakfast was good even though it’s the same options every morning. Also it was a very clean room

yes

Spacious room, clean, shower head needs updating, breakfast good, front staff not helpful, no TV wasn't working didn't resolve, perfect location, parking for an $11 fee

The hotel is old and need a renovation and definitely a good cleaning.

However, the only major concern was the staff behavior. The staff was very rude and not welcoming, which really affected the overall experience. If customer service improves, this hotel would be a much better place to stay because everything else was satisfactory.

Clean room

Everything was great

Very nice breakfast! Wife variety of choices to eat. Pool was very warm.

Clean room

I am not a “Karen” but do expect some level of professionalism from a front desk staff. This is what gives me a first impression for the safety and cleanliness of the hotel. One employee was on FaceTime and the other was eating ice cream when I walked in. Check in was fairly easy but I was surprised to be charged an $11 parking fee. The pool was fine. Not the hotels fault, but I was in a room next to people who were loud and I thought they were in the hallway until I heard them using the microwave which means they were in the room next to me but the walls are just very thin apparently. I usually stay next door at the Cambria but booked this hotel simply so my daughter could use the pool, but was not impressed overall.

Rude front desk staff - rooms are great

All around, wonderful stay!

Ok

everything's ok except for the bathtub and the drawer under the TV it keeps opening my daughter got scared.

The room was fair the walls can use a scrub but the important stuff like clean, fresh towels and bedding were great. But the walls can use a little TLC. One inconvenience is the room keycards. The keycards will not work when you return from your day out. Have the keycards reprogrammed to open your door by the nice people at the check-in counter before going up to the room.The staff will totally understand because It happens all the time. Breakfast was good enough it gets the job done. The staff was friendly, informative and quick to help. Enjoy your stay.

Breakfast was good and satisfying!

El personal de enfrente muy mal servicio muy malacarosa la persona que estaba aparte te estaban cobrando el parking $11 dólares por noche

S

We had two Rooms and wasn't happy. Rooms smelled bad and more bad surprises

Excellent place to stay

Worth the price but it’s cheap for a reason.

uncourteous, not welcoming, un helpful. Room wasn't clean, dust, hairs on seat and bathroom, mildew. If you need anything, you have to go down and get it... Only friendly, smiling, up beat staff was the Lady in the beeakfast area.

We absolutely loved the staff .. our first time ever visiting and they helped us so much .. the breakfast staff and food were amazing cooked perfectly.. thank you

The pool seemed dirty and was terribly cold. I expected a heated pool for an indoor facility. The maintenance in the property was terrible, missing vent.covers and our door did not work properly. It was less than expected but the staff was nice and breakfast was good. Not my favorite experience but not the worse either

The window curtains had brown stains. WILL NEVER STAY HERE AGAIN.

Breakfast was great didn’t like that I had to pay to park

Nuestra estadía estuvo maravillosa y nos gustó mucho que está bastante cerca del parque!

Water presser was very low, shower, no info on how to get channels on TV, We let the front desk know, shower head needed to be clean. Shower seamed backwards. And a hole in the closet door. Plus $11.00 for parking that we didn’t know of until check in. Other than that hotel was nice. We may make another stay.

The casino is a block away everything is within walking distance

The breakfast staff was kind and helpful to my 3 children. The parking was close and convenient, but there is an added charge.

The breakfast offering requires enhancement, particularly through the inclusion of a broader selection of halal-certified items. Expanding both variety and nutritional balance would significantly improve the overall guest experience. Parking facilities were adequate in terms of capacity and accessibility; however, the addition of shaded or covered parking infrastructure would provide better vehicle protection and elevate the service standard. Guest rooms were well-maintained, demonstrating acceptable cleanliness and housekeeping quality. Staff interactions were professional and courteous, reflecting positively on service delivery. That said, the washroom facilities fall below modern comfort benchmarks. Upgrades are recommended, including the provision of essential personal care amenities such as shaving kits and improved fixture ergonomics. From a pricing perspective, the current rate of approximately USD 140 for a Queen Room appears misaligned with the existing amenity level and service scope. A more competitive and market-aligned pricing range would be closer to USD 70, unless further upgrades are implemented.

Had to pay for patking, no arcade just one pack man machine couldn't swim pool was dirtyPhone was broke couldnt call desk to let them know empty shower gel. Same breakfast both days. Although it was good. Tryed talking to janitor about brokrn phone. No english front staff friendly and pleasent but didnt fix the phone i went and found maid for shower gel

+ spacious, accommodating check-in, good price point for stay with amenities, tea/coffee station all day, computer and wifi

Breakfast and parking was OK but the room they assigned us was not good.First the door closet was falling and the door handle was broken.They fixed the falling door but not the door handle.One of the bed has protruding metal in the frame which is not safe for the guests. The cabinet inside the bathroom where they store the clean towels was dirty.If we’ve noticed it earlier, we would not have use the towels .The chair was dirty also.Stayed for 1 night, never go back again.

Immediately when I arrived , I checked the mattress for bugs, no bedbugs thank God. But mattress was old, tattered, and had a lot of stains on it. Cracks in the walls, rust dust and generally worn down fixtures in bathroom, and main area of room,all throughout. Staff was very rude when I checked in, older woman snapped at me and wanted to argue about the difference between Hotels.com versus Expedia. Seemed very irritated that my reservation was booked through a service. They charge you for parking, immediately. When I checked out the person tried to charge me again even though I was made to pay at check-in. Both times, the front desk staff was dismissive, impatient, condescending. I could smell cigarettes and weed in the stairwell Friday night when I got in. The breakfast was pretty average for a hotel… The breakfast server stood and stared at people while they were making their plates, uncomfortable. I will not stay here again.

I had to get the room.changed because the first room was extremely dirty, the bed sheets had not been changed, room had not been sept or mopped, bathroom was dirty.. The common areas and hallways looked dirty and unkept. Breakfast was okay. The lady that does the breakfast service was very clean and kept busy cleaning and serving fresh food.

The property itself was good . Location it was an easy walking distence from attraction. The hotel hallway wasn't as clean as It should. Room had comfy and clean beds but stained curteins dirty towel left it in bathroom and felt just a basic room.

Loved thebreakfast fresh and plenty

Door and closet door in need of repairs. Lots of hair on bathroom floor. Used towels hanging in closet. Breakfast was good

The food was the same everyday no change or anything. It was always eggs, sausage and pancakes. There was this lady that I felt everyone hated she always had an attitude with everyone there. She was the reason I felt many hated breakfast buffet. She always was rude like she was in some hurry. I loved the guy that worked in the kitchen, he seemed friendly. The room was nice. It was supposed to be clean on the third day, it never did get clean. When I called to asked the front, they said oh well did you ask to have it cleaned, I was like yes I did because I had garbage to throw out. She gave me two big garbage bags and told me just to put the garbage outside my door. The phones in the hotel were awful to the point where the lady had to tell me to go downstairs to talk. The internet was awful awful and the tv kept glitching. Nothing worked for long. The only thing I really loved about the hotel was the pool hours. It was opened to 10pm and my son and I would take advantage of it.

We had to change our room three times. The toilet had a leak, we had problems with the keys getting in to our room. And the front desk lady was mad with an attitude. I would never book with them again.

The room was not cleaned well. There was mold on the shower head. The cable wire was broken.

the first room allotted had a bad smell. I changed my room but the staff weren't too pleased

Room smelled musty. Floors were dirty in room and bathroom was poorly cleaned.

Staff was very friendly. Rooms were not cleaned, I had to sweep one room myself after checking in (glitter, dirt, and bugs on floor). Second room had blood stuck on the floor in the bathroom and near bed. Cleanliness was a 2 star at best.

The staff very Kind and helpfull.

accommodations were adequate

Room was cozy and clean. Tasty breakfast included was extremely convenient. Coffee bar available 24 hours. Internet worked fine. Would definitely stay here again. Just a few minutes walk from the Falls and many local eateries.

Parking was good. Felt safe and it was convenient.

The hallway was very dirty, the “arcade” consisted of 1 game, the pool was not clean and extremely packed, staff was kind and room was clean!

Clean room and a good size. Some staff were friendly but not all. Breakfast was well stocked but lacked choice. Could have used a few extra items like maybe pastries. Nice area and we enjoyed the stay

All of things were awesome.

The breakfast was good. You can walk to the Niagara Falls

Clean Room Big Space. Staff is so friendly and she let me check in early. There is pool and gym. Parking is $10+tax. 10mins walk to Niagara

Parking is charged but it is fair. Breakfast is fine. In general, it is great.

Great customer service and friendly employees. Easy checkin and good stay overall

Clean room , great staff. Breakfast was mid

Nice area and room.

Clean room super friendly staff

For the price I paid ($230 for 4 days and 3 nights), I loved this trip. It was so close to Niagara Falls, the border, and the casino. The breakfast was great, saving my boyfriend and I a bunch of money for breakfast (they had pancakes, eggs, toast, syrup, sausage, and yogurt!). The only downside to this location is that the shower has no storage to put your own products (although they do provide body gel, shampoo, and conditioner). Also, the pool was colder than expected. We were able to enjoy it one time for a few hours during our trip, but after knowing that the pool wasn't heated at all, we couldn't find a reason to go back in. Overall, if you're choosing this place for the pool, that will only benefit in the summer. If you're picking the hotel for everything else in addition to the pool, then I would agree.

I got what i paid($78)!!!! I have a terrible experienced!!!! it says sound proofed but i heard every single foot steps and voice from the other rooms!!! The room was very dirty, sink was not draining properly which we informed the front desk but they didnt do anything!! Washrooms was very dirty the shower has even molds in it! im not happy with my stay! my kids didnt even sleep properly due to loud noises!! overall bad experienced!

Staff were very nice. We were disappointed by the pool. The water was murky and you couldn’t see the bottom. They said it was salt water but you could clearly smell the chlorine. Needless to say we didn’t let the kids swim. You can see lots of wear and tear on doors and walls. They did redo the floors likely over the old carpet. Our rooms were fine and clean. The pull out couch was less than desirable but probably expected given the age of the furniture, it was basically thin foam that flattened into the frame where you can feel everything. Breakfast was good - eggs, sausage, cereals, pancakes, so it covered all of us well. 2 adults and 4 kids.

No shampoo or conditioner in shower. Shower had mold. Found a bag of personal items in a drawer.

Clean rooms and wonderful location to Niagara Falls highly recommend

The room and the hallways were not clean. The room had popcorn and trash under the beds along with wha appeared to be pet hair.

Room is not clean, water flow in the shower to slow/small amount. Too much dust in the every corner and bed frames/tables.

The location is excellent, within walking distance to Niagara Falls. Staff were friendly and helpful, and breakfast was a nice bonus. Overall, a convenient and decent place to stay

I have stayed at this hotel several times before and it was really clean however this time it was dirty the stairs were really dirty. The toilet wasn’t great and the heater made a ton of noise

The front desk staff were rude and gave away our King sized room to other guests. Apparently when you have a reservation its first come first served. They offered me two Queen beds and told me to leave when I was upset about giving away our room

Floors were nasty

Great people

Sub average experience, non threatening issues, lack of amenities.

Excellent hotel choice for price, staff and cleanliness.

The price is good. The hotel wasn’t the cleanest I found a one soda bottle on the side of the bed and the area around/under the garbage can was dirty.

Tv only one station( news) maintenance came up and couldn't fix it. Reported to front desk but no compensation.

Room

The hotel is not very clean. It looked like my bed sheets weren’t Changed as the first sheet was still in the same position as the last guest left it. The hotel room surrounding wasn’t too clean. The continental breakfast was okay however they should consider adding cream cheese as well

Room was so dirty and the staff was rude and not welcoming

The front desk staff were amazing!!! Love those ladies!!

We stayed for two days, they were super nice and accommodating a connecting room for our 3 girls. Rooms were very clean , things to do nearby , you did have to pay for parking I didn’t realized that until time to check in which is $11 per day, and then due of the location it’s mixed in with neighboring houses so when you look out the window you can be facing a houses , even with that we had no issues over all 5 star and will stay again

But its free so you really can’t complain

Excellent

Staffs are not friendly. Card key didn’t work at all.

The 1st night we had a ok room but the shower had no power and the head only faced down the wall. The staff

Room was not that clean. Few water bottles were lying below bed, ground floor walking aisle was very untidy. For breakfast there should be some vegan options like mash potatoes or hash brown. I did not feel the hotel was worth the amount that too in the off season.

We booked the hotel because it was supposed to have an arcade/game room. No such luck. The best breakfast in the area was less than satisfactory

too mucy hair

Grandkids loved the pool. Staff were helpful and friendly 👍

Rooms should have been more cleaned up

Friendly staff and clean rooms

Good value and location overall… friendly, helpful staff

The room was fine it’s the guest. Lots of noise at 1:30 am loud TV, talking loud etc… and you can hear very clear. Second time we go there don’t know if I will go back. Also at approximately 11:30 pm someone pull the fire pull station because no one was at the reception. Not good!

Wash dispensers were not refilled. Fire alarm activated in night and disturbed our sleep. We were not able to sleep.

Staff was professional efficient and knowledgeable.

Good

Rooms are very comfortable and the plus point is the staff. Very hospitable and comforting....loved my stay.

Great staff

The staff was very nice when you could recognize who worked there. No one was in uniform or had a name tag. The room was outdated and coming apart. The floor was seperating. The closet door wouldnt open from the floor being uneven, same with the bathroom door. Wallpaper coming off of the wall. The mattress was stained. There was chewed gum stuck to the floor. Light fixtures were dirty. The front of the chair was falling off.

The staff wasn’t friendly. The rooms were old, but really close to Niagara Falls so that was the major plus

All of above great Services will be booking again

Yes

Easy check in, clean rooms, nice staff

The hotel was defenitely dated but for the money hard to beat.

Awesome and thank you Wingate!!

The hotel and rooms are outdated, some repair is needed. One of the elevators was not working properly - main floor was not accessible but because. It was still operating so that elevator would be on your floor and therefore the other one wouldn’t come.

Excellent person at front desk providing all information about the hotel

Great

There was no heat in our room, the mini fridge didnt work, the elevators couldnt go to our level 3 or back down as the buttons were broken. Our floor smelled like weed. This hotel should not be in business. The management didnt exist, the employees kept talking crap about the management and nobody wanted to be there. Looks like a run down place that needs new ownership and a full makeover.

Staff and room amenities

Room wasn’t the cleanest. Breakfast options limited

The staff was friendly as always. They aim to please. Clean rooms good breakfast. they even had oatmeal already cooked not packets. Freshly paintedroom. Recommend. Great for the price. Of coarse a little higher in summer.

Rae on the feont desk was beyond awesome. So accommodating and extremely helpful. No matter what was happening and no matter how busy she was she wasalways attentive to my family and I

Clean and friendly staff

Personal amable, buena ubicación, solo un poco sucio el baño y el piso del cuarto.. 7/10 precio calidad

Value for money.

staff was great room was good tv not so much as the cable wire was broke and no one was working to fix it hair in the shower but was safe

The staff were nice but the overall feel was a bit run down. The lifts were frustrating - not stopping at some floors, buttons not working. Just felt given the location, this hotel can do much much better.

The front desk staff were very friendly.

Rooms were heated good

Rooms were spacious and staff were friendly and courteous. Breakfast was basic but good, always replensihed. The only thing is the description of ammenities on Expedia site said there was an arcade room. The only thing was one pac-man machine by the pool entrance. Front desk was surprised when I mentioned it. Overall we would book here again for the summer. Location was great!

Loud neighbors. Had to call twice bedside anything was done. Last time was 4 am.

one of the elavator is not working. Staff is not pleasant.

Everything was good, no complaints

Modest breakfast, one of the elevators not working properly.

The physical energy in this location was very disturbing. Anxiety and stress made me

For the price it wasn’t a bad location to stay within walking distance of some fun activities

Our rooms were dirty, tv didnt work, sheets were stained, bathroom was dirty under sink. Our room door was giving us difficulty to unlock since check in. On night two we arrived to the hotel around 10:30 and our room did not open, my husband went down to tell the front desk staff where they reprogrammed the key, he came back up and it did not work, he went back down to where they reprogrammed the key again. Once he came up it still did not work, he went over the inside balcony as we were on floor two and we can see the staff from there and he asked if they can come up to help because we have two small children with us. The younger lady with blonde hair was rude and said “you have to come down” to where my husband replied “are you just going to keep reprogramming because thats not working” and she said “you have to come down to do anything” so at this point i hear her attitude and i start making my way to my husband, he starts walking to the elevators and i see her rolling her eyes and making faces, she didnt realize i was behind him so i asked her why is she being rude and making faces and she was saying ugh excuse me im not and i said i just saw you, the least you can do is come up to help us open the door. She proceeded to ignore me and her coworker told her “leave it” and her coworker reprogrammed the key and came up with my husband to open our door.

Dirty poor costumer service non safety

The room was very clean! Properly very well kept. Nice staff. Breakfast can be better, but it was ok.

Room was dirty, staff was helpful, felt cozy.

Room was clean

Clean room

We stayed in Oct 2025. This hotel was good with sufficient breakfast option. Though there was sink problem in one of our room.

Our room was big but the tv in the bedroom didn’t work and the elevator was broken so it was hard to get up and down from our third floor room .

Nice hotel

Amazing

La comida y el elevador

In order to watch TV we had to place the cable box on the ice bucket to keep it plugged in. We couldnt use the ice bucket to get any ice, front desk had no other solution not even to offer another ice bucket to use. Room was run down, holes in the wall, door handles loose, room phone didnt work, there was no way to get a hold of front desk, we also brought that up to front desk attendant and no solution for that. This hotel needs renovation over all and more solutions to any problems that visitors may come across rather than disregarding it. Definitely will not be placing reservations here again.

Hallways were dirty, floor needed to be cleaned as it was full of stains.

Great staff

Everything is good

Hotel was clean. Breakfast was robust though the same every day. Unfortunately walls are super thin and we had neighbors that didn’t sleep. They played music all night and it was awful. The hotel received several complaints and eventually moved them. But it took like three nights.

Room was good. Breakfast wasn’t the best I just left and only got a drink

Room was Great. Staff was friendly and hotel was very accommodating.

The room was out dated and not very clean. Was a rough start, 15 min wait to check in because there was nobody at the desk. Then once we finally checked in we got stuck in the elevator. Very rude young girl at the desk. Day 2 was much better , still didn’t use elevator but breakfast was actually good. All of the other staff we dealt with rest of trip were amazing..

It was clean

The room was dirty. A pair of underwear was found in the bedding. One bed was covered in hair. Wall paper was coming off the wall. Elevator did not function properly, leaving me stranded insife for over 5 minutes.

Lift wasn’t working , room was terrible, and customer service was very good.

Clean and convenient location. Staff was friendly, efficient.

Excellent

The breakfast—if I can even call it that—didn't offer many choices. For one night, it's okay, but not for longer periods.

No

The property was very nice. Staff was very professional. Christmas decorations were beautiful. Just a few minor issues. The right elevator does NOT stop on the 3rd floor which i was staying but staff did show how to get around it. The tv remote didnt work but the staff came to turn the tv on for me.

Walls are very thin and could hear the neighbors TV and conversations throughout our stay.

The pool wasn’t working n it was hair on top of air conditioning

La habitación estaba limpia, el servicio del staff fue bueno. Nunca tuve problemas.

Bien sucio .. súper poca higiene

The room had wash basin issues. The receptionist denyed change of the room and was very close to being rude. Also the room was allotted in the third floor and incidentally the lift was broke or something and wouldn't go to odd floors, ie we either could go to 2nd or 4th but not third. So had to use emergency exits with my luggage.

clean rooms and good staff

Room was clean, staff was courteous and helped us out during our stay. Would stay again!

all good

Had a noisy neihbour that was in room 105

Customer service welcoming . Breakfast was decent . Housekeeping could be better

Well maintained

Everything was wonderful. Food, staff and complete stay was wonderful. Definitely returning in the future

Parking was nearby and convenient. Hotel was in a good location with a restaurant next door.

Very nice hotel and the service is good too

Rooms were not clean, lift was not working

Hotel is well within walking distance to the casino and several restaurants.

For the price this felt a bit low class. The breakfast was quite poor quality. TV did not work. Poor wifi inside in the room - mostly did not work. The elevators were frequently broken. Walls and floors are thin, so lots of noise. Had kids running around all night above us. Have to pay for parking.

Lots of restaurants nearby. Cons - Reception rarely picked up the phone. One of the receptionist had a degree in being rude. Body wash bottle was empty when checked in. Upon calling the reception to refill the bottle, we were asked to go to the reception to collect it. Bathroom had icky permanent stains god knows from what Rooms and the hotel in general is old. Same breakfast is served every day. There is no menu rotation. The safe in our room didn’t work. For the price they’re charging, it doesn’t feel like value for money.

We were up all night becaue are room was next to the maintenance room. Staff was loud and doors were opening and shutting all night and early mornings

My stay was okay. I have nothing extreme to complain about. However, I will say the staff at the front desk at my arrival and during the evening are either just plain rude or they hate their job and they can’t help but show it. The lady in the morning was lovely so maybe I just encountered two oddities. As for the room they are clean but the small details like damage to furniture or wiping down certain surfaces is being neglected. Chips on furniture and the bathroom door needs to be cleaned or painted. Also the mattress made noise every move you make. As for noise you can hear every sound from the hallway. Lastly, the breakfast is fine but only pork meat options. I’ve stayed here many times so like I started off by saying there is nothing extremely bad it’s just okay.

Cleaning only when stayed more than 3 days and had to request. It took multiple attempts. No fans in the bathroom and all fixtures appear to be suffering from moisture damage such as warped doors, rusted parts of the bathroom vanity. Staff did have extra supplies on request at the front desk to help between cleaning. Breakfast was the same each day so for a longer stay this is not preferable. Good to have a microwave and fridge in the room.

Dirty, elevator not working, terrible breakfast

Good

Reasonable bargain

Great

Had to pay for parking! Could not enter room. Had to wait for maintenance to come up to change batteries in the doorknob. Was interrupted by an employee that was searching rooms for her list wallet . Not a pleasant stay.

Wonderful helpful and friendly staff. Dirty bathrooms- moldy shower with no water pressure

They charged additionally for car parking

Walkable area.

Hotel location was ideal for walking to the falls. The bathroom shower area needed to be redone or replaced. The room was clean and spacious, but the hallway was a bit dirty at times.

Breakfast was nice but a bit overcrowded. I had requested an early check-in but they did not provide that unless we paid an extra fee. The room for 5 only has 4 beds and they charge extra for a rollaway bed. Overall we had a nice experience. I would happily stay there again.

Room is terrible dirty…. holes in ceiling and walls no towels and feel very unsafe

There was clothes in the dresser from the previous guests There was trash and dust under the beds The toilet seat was broken. The hall floors and the stairways were dirty. Other than that, it was fine

The front end staff was not friendly, the housekeeper never came to turn down the room, it was so loud when the people a floor up were walking, the stairways were so dirty and the breakfast was definetly lacking in options.

Great

The fridge had a leftover sandwich left and it obviously has not been cleaned in awhile.

Lo mejor del hotel es el desayuno! Camas cómodas pero no hay algún tipo de insonorización. Personal reception desagradable, personal del desayuno amable.

Staff were friendly & efficient Plenty parking available at a reasonable nightly rate Room wasn’t the cleanest. Big stain on the mattress under the sheets Bathroom faucet needed a deep clean. Old grime stuck to it. Grout in the shower stall was moldy. Body wash container was empty Generous amount of clean towels in the bathroom Beds (despite the large stain)and pillow were comfortable Rooms are definitely not sound proof. We could hear all that was going on in the hallway The information card they gave us on check in stated that there was airport transport available. When I went to book it for a 6am flight, I was told it was a miss print. Location is very convenient to Niagara Falls

A very good price for a good room.

Close to atraccion

The closet door handle was broken, and several lamp shades were cracked. It took three separate trips to the front desk before our room keys finally worked. When we requested linens for the sleeper sofa, the manager (an older ethnic gentleman) told us, “If you need something, you come down and get it.” After everything we had already dealt with, that response was very unprofessional. The front desk attendant seemed frustrated as well, mentioning that the manager had sent everyone home. It was obvious customer service was not a priority. At breakfast, we decided not to eat after seeing oatmeal sitting in a crockpot and an employee mixing eggs in a bucket with a drill. Overall, this was one of the worst hotel experiences we’ve had. The property is poorly maintained, and the management shows little care for guests. Do not stay here unless you have extremely low standards.

The property was very clean . Loved the convenient location

The front desk staff was very unhelpful:At the time of arrival we had already preregistered but the desk personnel first told me there was no vacantcy Ihad to make them check again they found our registration.I asked for change to use the soda machine. At first I was told we don't give out change,after explaining they found the machine only took one dollar bills the manager very reluctantly helped me. Not a very friendly place

The room was spacious & clean with shampoo, conditioner, & body wash provided in pump bottles installed on the shower wall which is very convenient. There is a spacious lobby as well. Moe's restaurant is located inside the hotel and there are many more restaurants nearby within walking distance. The continental breakfast is good with eggs, sausages, mini pancakes, oatmeal, cereal, toast, fruit, juices, and excellent Buffalo McCullagh coffee.The Niagara Falls State Park is within walking distance being only about a 12 minute walk to the entrance.

The hotel was pretty good. It was close to Niagara Falls. They did not clean our room once in the four days. The breakfast attendant was rude. The front desk girl was clueless. She had no idea where anything was located. She didn’t know how to get to Buffalo, NY.

The hotel was fine and a short walk to the falls but area to walk to falls was dirty and unsafe. There were very limited places to eat and overall we did not have a good experience. We would not go back.

Yes the room was Clean and the Air conditioning was very good.

Niagara Falls at 10 minute walkable distance… various dinning options nearby

Rooms were clean, staff very friendly

This hotel was our go to property to stay at in Niagara Falls. We stayed a couple times a year for many years. This will be our last. It was absolutely filthy. The bathroom floor was never mopped and had long hairs all over, The main door was bent and barely shut and locked. We noticed a couple holes in the ceiling in common areas and carpet in hall definitely need vacuumed. We did inquire about a new room but was told they were booked solid and could’nt move us. I plan on emailing Wydham and suggest they investigate to see if this property if meeting the franchise requirements for upkeep and cleaning.

The hotel was good and they had a decent continental breakfast. We had to switch rooms after checking into the hotel because the door was broken on our first room. Other than that issue the rest of the hotel was fine.

Room was ok. Two conjoined rooms had only one bathroom with toilet inside which is a big problem. Main problem is the staffs are terrible. It felt like they were on a job they had no interest in doing. Some even didn’t feel like speaking. Some would speak rude when asked something.

The

Front desk staff were rude.

The floors were dirty. It is close to all of the attractions but I wouldn’t recommend this place

Family-friendly, clean room

Separately, while the hotel facilities were acceptable, please be aware that the rooms are not soundproof.😆

Overall decent but some parts of the room were stained and dirty

There is no excuse for dirty hotel rooms. This place is very poorly managed. The room itself was not bad, but whoever is cleaning them clearly do not know or care about cleanliness. Wyndham hotels should send in upper management to inspect their hotels to save their reputation of being a quality hotel chain. The breakfast was very poor. The cheapest basic stuff. I would never stay here again

Thank you

Its amazing, awesome breakfast

Np

They gave a room which had disgusting bath tub and asked me to stay by putting Mat on it, thier staff was complaining about General Manager that he asked them to assign that room to guests finally after insisting yo speak with their GM roght away they agreed to change to different room but all other things were good. I spoke to general manager he was good and responded promptly so not sure who was fault

Very goog

staff very good but room needs upgrade

Room was dirty. Found a lighter under the edge of the sink cabinet. Visible to anyone looking. Mold in the tub and the shampoo dispenser was empty

Dirty, no usb charger, no hair dryer. The elevators were not working.

its a good place to stay

The check-in process immediately set the tone. Instead of a warm welcome, the front desk staff felt cold and unaccommodating. Even though I had already checked in through their online portal and uploaded my ID for a supposedly “faster check-in,” the staff insisted on seeing my ID again. It made me wonder what the point of uploading documents beforehand was if they weren’t actually used. There was no effort to explain anything about the property or even offer a friendly greeting. Instead, the staff asked for my car’s plate number, which I didn’t provide since I wasn’t driving. Rather than resolving it smoothly, he turned to his colleague, saying my reservation indicated I had a car, something I never entered in the first place. The whole interaction felt mechanical and unfriendly. When I asked about breakfast, instead of explaining the details, the staff just handed me a small piece of paper and dismissed me with a vague “you can go up to your room.” It didn’t feel welcoming at all, and as a guest, I felt like I was more of an inconvenience than someone they wanted to assist. The property itself also had issues. During my stay, one of the elevators was broken, which caused long waits for the only working elevator. On top of that, the key tap function to access your floor wasn’t working pr

Bathrooms were out of shampoos and I am not sure how the room was prepped ready without checking on the supplies. The room we stayed need the door shaved, was hard to open and shut. Looks like there was attempted fixing the door but it still was not completely done. Otherwise the property location is great and convenient parking and good breakfast.

It was fine

Cons: Only one small hook in Restroom, need more to hang clothes. Need racks in Restroom to keep grooming stuffs. Only one chair for sitting in the room, uncomfortable for 2nd person, though hotel staff gave one extra chair upon request. But overall, this hotel is very good, I recommend this hotel. I will book this one again if I go to Niagara .

flooring in our room was not installed properly

A/C is very noisy at night. Not so comfortable stay.

The first room was not clean. The floor had something sticky on it and the toilet would not flush due to a bar of soap in it. The room phone was broken. The next room they gave us was like someone had just smoked a cigarette in it even though it was a non smoking room. Lucky I had air sanitizer with me as this all took place after driving 8 hours to get there. I was exhausted and was not pleased

Dirty shower. Can hear noise from outside, upstairs, and down the hall.

The staff at the front

No uSB port in the room but had them on hall lamp. Only 1 working elevator and tub stopped up. Hotel full of oversea clientele that weere EXTREMELY rude to other patrons and staff with no recourse.

Negative: Only 1 of 2 elevators was functioning at the time of stay. The 1st Floor button of the functioning elevator had to be pressed real hard to work. Bathroom essentials were not refilled.

The property located quiet and Safe neighborhood. Walkable to Niagara state park and staff was friendly. The rooms are properly cleaned, stay was good. Overall good place and worth for money.

It was clean and wakable to the falls, around 10 minutes walk. The price was good.

Our room was next to the ice machine and it was loud. We could not change to another room. The ice machine in the lobby was very quiet. The elevator was broken the entire time we were there. Even the buttons in the elevator was very difficult to press - needed to press very very hard. Also, the room has a cockroach when we first went into the bathroom.

Starf was not professional.

Nothing works properly

Dirty and stained sheets. We asked to get them changed and felt like the new ones weren’t much better. Everything felt grimy and dirty.

The rooms and communal areas are dirty, grubby and worn. I would highly recommend that you do not book this hotel. Potential issues with safety of personal belongings. Unable to post all my video and photographic evidence in here but I have a lot of it.

Good service

Unfortunately, my stay here was not great. The body wash in the room hadn’t been refilled, and when I asked at the front desk, the response was simply that they had no supplies and I’d have to manage without. I also noticed other guests running into issues – one person had a burnt-out bulb and had to bring it down himself just to get a replacement. The room itself didn’t feel very clean, especially in the corners, and the whole place gave the impression of being just barely kept up rather than properly maintained. Definitely needs better upkeep and customer service.

Great for that price. Too small area for breakfast

The hotel staff was very rude. They were not even ready to listen to a genuine complaint, let alone solve it. From the floor above us, there was a continuous thumping noise, which was very scary. But they didn’t care to listen to us at all. Once their rooms are sold and they get the money, they don’t bother about the customer anymore. I will never go to this hotel again, not even by mistake. There are many other hotels nearby.

This hotel is high standard. Its not squeeky clean because there are slight imperfections in the rooms such as marks. The staff is really helpful. The housekeeping staff are nice people. The hotel was quiet and there were no noises from loud people anywhere in the vicinity. The TV is nice and has channels on it. Everything works. The gym is kind of mediocre but they have a really nice pool. The public restrooms are nice downstairs. Clean. I have no complaints at all.

I got switched to three rooms within ten minutes. There was blood on two of the rooms’ beds. The hotel was so dirty, it smelled of a mix of vomit and bathroom and there was garbage in halls. It was horrifying absolutely horrifying. The woman at the front desk was so pleasant but after three horrible rooms I had to ask for refund and ran!!

Horrible property and condition everything was just bad. And it is not about the money I have stayed at other wyngate’s this by far was the worst

Good

Great location

The bathroom was dirty and dated. The furniture was also dated. The hallways were also dirty, but it was in a walkable and convenient place and the staff at the front desk was nice.

People smoking weed. Loud noise all night and early in the morning. Front desk staff rude. One talking to her significant other while checking us in about their night together. Shower dirty and moldy. Pretty low class of a place. I’m not sure if this is just the standard here but I would not come back.

The location is everything!! The hotel was okay. The guy that checked us in was super nice! The room was good except the shower is odd and has a small showerhead. Breakfast is not that great. Eggs, pancakes, sausage, yogurt, pita, hummus. Coffee, juice and milk. Check in/out was super easy. The bed was springy, but decent. Our flight was delayed and we only slept for 5 hours because there was a loud bang in the hallway like something fell over. The hallways are very dirty and the magic eraser on the ground helped us rememeber where the room was lol overall, a good experience!

the neighborhood near the hotels was nasty and run down. Most of the hotels were very old but decently kept up.

The room itself was very clean but the hallway outside was pretty messy. The elevator didn’t always work properly. It was walkable distance to Niagara Park. We could actually see the fireworks a little bit from my room. They had a delicious breakfast every morning. It was a good place when you’re visiting the Falls with a very good price

Not clean, breakfast was crowded, very loud everywhere, additional charges for things, tv didnt work first day, had to ask twice for multiple things.

Staff very friendly

Not as pleasant as Canada side with guest up stair room walking noise coming through my room ceiling. Call front desk to inform that I had an early flight next day but still hear walking noise from ceiling, maybe insulation not great. Surrounding area need improvements and not much to do for nightlife within walking distance beside casino. Since I stay 2 nights on Canada side and 1 night on New York side.

Ehh

Our door had at least 10 screws holding the top right corner together on the actual door.

Wonderful location with just a quick walk to the Niagara Falls Park. Staff was extremely friendly facility was clean.

Check-in process was horrible

Nice comfy for short stay

The room was not bad, it was clean, and the A/C worked. The TV remote did not. Also, the halls and common areas need attention. There seems to very little mopping or maintaining going on. The breakfast was not good, and the coffee was undrinkable, we had to walk to Starbucks 3 blocks away every morning. It serves a purpose of being walkable to almost any sight in town. Meh.

Very comfortable clean room. Friendly and helpful staff.

Great staff and location. Bathroom door stuck to the floor making it hard to shut, hallway had something all over the carpet, elevator sounded like it was going to get stuck.

My room was not cleaned. It was so dirty including bathroom.Some one vomited in the bathroom tub and it was not cleaned. We decided to not use it and we did take bath even. It was very dirty, there was dust and dirt in it, it was not sweep and the corner was very dirty. I like the breakfast.

The only good thing is that it’s situated near the state park.

Staff was friendly and the place was always clean.

Restaurants are nearby.

Room was Okay, but toiletries and towels were missing from the bathroom

Rooms no to well clean

Services are very poor and the reception was not helpful.

So close to the falls. Good breakfast.

Breakfast area not big enough to accommodate guests in the morning.

The shower in the hotel room was terrible. The shower floor was uneven and buckled. Someone could fall down trying get it the shower. Not to mention, the shower tiles in the corners weren’t very clean. The closet door was hard to open and the dresser drawer wouldn’t stay closed. The free breakfast was pretty good.

Not happy at all. Very dirty and unfriendly staff!!

I was just an hour and half early and they charged an early check in fee, the guest restroom didn’t even have the toilet paper. Elevators were difficult to operate and room keys it was difficult to say if we could open the door or not

The place is good, very near of the falls, the room and breakfast could be better, the other are good

staff ok, but rooms was dirty, I have 3 rooms and one of them smell urine

Property was dirty. Particularly the bathroom.

Walking distance to everything

The property was dirty. Trash in hallway was there when i checked in, still there 3 days later. Stood in 2 inches of water when showering. Requested a room clean after 2 nights, ignored. Requested a wake-up call, never came. Elevators didn't work properly.

La limpieza de habitaciones estuvo fatal, parecía que no se cambiaron las sábanas, nos tocó bajar a pedirte otras.

Staff was good, room was ok…The cable box didn’t work. In the bathroom the toilet seat was broken, the sink and shower needed a better cleaning. Management should pay more attention to the small details. After this experience I probably won’t be staying at this hotel again.

Customer service.

Clean room. Good staff.

Conveniently located near by Niagara falls

Very closed to landmark

Good

A moldy bath mat covering a rusted tub aside, the place was not very clean, keys had to be repeatedly changed out because they didn’t work. But the area in front of the building was clean.

I enjoyed

our stay was comfortable and the room was okay except the a/c needs worked on, it rattled all night long. We didn't report it because it didn't keep us up and we were only in our room (202) to sleep. For their price you can't beat it.

wonderful woman at front desk, very close to niagara falls state park. good size room with fridge/mic. wifi. jcj

Was not pleased. The first room I stayed , the bathroom shower head and shower walls had mold. Not good. I went to reception and I told them the issue. I requested to be moved. They gave me another room. First thing I checked bathroom and it was worse. Mold on the shower head and walls. I checked out the hotel. Did not stay.

We enjoyed our stay at this location. The staff is super friendly and helpful!

floors swept & mopped walls trim dusted carpet cleaned

Good location but hotel is dirty and in need of updating.

Parking good, payable. Bed very comfortable, nice clean towels, room could with deep clean inside of lamps very dusty. Shower poor until reported fixed immediately.

The property was close to Niagara State Park which was the main reason for this trip; we could not have been in a better location. We did have some issues with the hotel. We traveled with another couple and have had other hotels where there was a private bathroom for our rooms; i.e., each bedroom had it's own bathroom. The same wording was used to describe this hotel room, but private bathroom apparently meant the single bathroom was not connected to either room except by a common hallway. Even worse, I called the hotel before I made the reservations to ask if each bedroom had it's own bathroom. I was told it did. When we arrived there were two hotel/room keys for four adults. I asked for four keys. When we finally got them, all four unlocked the hotel door and the rooms. Two days later only one unlocked the hotel (parking lot) door and the other three unlocked the room. The day before we checked out, none of the keys unlocked the parking lot entrance. The hotel concierge was very helpful with providing restaurant information and arranging tours.

Avery short walk

It was clean and spacious

Room is not cleaned properly. Black mold in toilet bowl. Front desk is not that friendly

No one available at the reception desk for almost an hour ( 9 to 10 pm)

The location was okay but the property is very old and dated. Needs some serious remodeling!

We had an amazing stay

It was a decent location, staff was helpful, clean

Excelent choice!! It’s a great value for the location. I would’ve liked more options for bread for breakfast, but again it was good in general

Hope you have a better experience than I did.

Hotel was not clean. Floors were gross. Not sure what the housekeepers do, but moping the hallway floors wasn’t one of them. Hotel could definitely use a good cleaning. My room door only opened if I lifted the handle up and gave a good push. My bathroom mirror was broke and had electrical tape on it. I would not stay there again. I could’ve spent less money and got a cleaner hotel elsewhere.

We had a great stay the falls were amazlinh

Great option

When I tried to ask the front desk about what to do around Niagra they gave me a map but when I tried to ask any other questions they directed me to someone at a desk that could help me. This help desk ended up being 3rd party tour sales. She could get us on the “last tour of the day” but it was leaving in like 10 minutes. When I tried to ask more specific questions she didn’t really answer them and we were in a rush to leave. Unfortunately the tour wasn’t much more than I could have just done on my own and I’m out $400. A more helpful front desk could have prevented this. Parking is paid here. When we went to go to bed my son noticed there were crumbs in his bed. It seems the sheets did not get changed like they should. When I tried to sleep I could hear music ALL night long. At first i thought it was my neighbors but I did notice some speakers playing music outside the building when we walked back from the falls so I’m guessing this is where it came from. I don’t understand why music needs to be blasting at 3 AM. It was still going clear until 7 am. This was the final night of our trip. I am still so frustrated with so many situations at this hotel.

No water in the shower in the morning,

This place has been the dirtiest and loudest hotel I have ever stayed at. I am so glad that I was only there two nights and spent most of my time walking around the falls and outside of this place. Dirty hallways, dirty carpets and lobby. the breakfast area was a mess during breakfast time. The room looked ok at first then, found hairs all over the place from other guests, cabinets were breaking down and furniture was stained. there were a bunch of people from other countries staying and they were so loud I had to open the door like at midnight and stare at them and ask them to be quiet. I will never stay here again, even for free.

The property needs more attention. The room was dirty with a lot of dust and hair all around

This has to be the worst place I’ve ever stayed at. I’ve stayed at this property before in 2022, it was great in all aspects cleanliness, room service and food. But this time, the room was dirty with dirt and debris in all the corners of the room, drawers. The bath tub was filthy and the bathroom vanity table was rusted. Coming to the food, the choices were limited, no packets for condiments like salt & pepper, syrups, etc. They did not have any options for fruits besides only apple(no bananas or oranges ). The cleaning of rooms were done once in 3 days of the stay which I did not understand.

The location was good, breakfest was decent, room was nothing special

A big rush in the breakfast hall- insufficient tables, The gym wasn't up to the mark.

The location is perfect and all staff are very helpful

Breakfast was terrible, had to pay for parking on top of the room cost. In a big city with limited parking I get it, but this was just unnecessary. Would not stay here again. Not terrible, just not for me.

Felt safe. Quiet. Walkable to the falls! Nice breakfast options.

There is better

10$ for a car. I never seen like this case and you guys not explain at site.you b guys have to explain before i get ro9ms

I saw roaches in the room. There is water near the lift which can cause residents to slip and fall and get hurt. There are beer bottles around the hotel and in the parking lot. Breakfast is ok, could have been better with omlets, boiled eggs, hash potatos etc. mattress was dirty inside enough though its covered with sheets.. which was visible. Hotel staff were nice and helpful. I liked the pool.

The hotel has lots of parking and easy to find. The room is clean, comfortable and modern. My booking includes breakfast, so that is an added bonus. The location steps away from restaurants and also walking distance to the falls. The price is also very reasonable compared to some nearby hotels which offer find more expensive.

Nice property, stayed there with wife and kids for 2 nights, rooms were bigger than expected and the beds were really comfy. Only complain I will have is the breakfast area needs more seating. Other than that everything went pretty smooth. Very close to the falls and good eating options nearby. Will definitely stayed there again.

All good

Good

The room was a good size, however the floor was not very clean and there was a lot of dust/dirt under the aircon unit. Staff were grumpy and not very welcoming. Asked if we could check in about 2:40, was told no, it was 3pm, although reception was quiet. Check in opened at exactly 3pm with a queue of at least 25 people at that point and one receptionist, who served the first person then proceeded to answer the phone and deal with that. A second receptionist strolled in about 3:10pm, and couldn't log in. We had done the pre-check in paperwork, including uploading ID, supposedly to speed things up, but it made no difference at all and still had a long wait. Disappointing stay and service.

Bathroom

All is Goog i cant explain

I like it very nice and very fast to check in

Staff was amazing property a little showing it’s wear but it’s not bad

The staff was amazing.The young lady at the counter to Check-in was incredible.Very helpful.Walk to do every step of the process for Niagara Falls.The whole staff was just amazing highly recommended this place.

Poor cleaning

D

Front desk staff was incredibly rude. While checking in they were annoyed I was interrupting their pizza dinner. They did not offer any info about the hotel or parking which I had to pay for. They were Not trained in Hospitality!! The bathroom in the room was dirty….mold is shower!

Requested room service to clean up on the first day, but it was never provided. This was disappointing as I expected at least basic cleaning during my stay.

The bathroom was disgusting: the bathtub was dirty and someone had the idea of leaving a moldy mat to cover all the mold and imperfections with the bathtub itself. The floors were dirty and the soap and shampoo were empty.

Facilities need minor updates in the rooms - door knob for closet came off at the touch and water was leaking from bathroom

Pros: breakfast was okay, walkable, nice neighborhood, staff was nice and tried to be accommodating.

Better spend more money and sleep well.

At least staff was nice and breakfast was decent.

Except older property, rest is ok

Entire property need to be clean including rooms, bathroom, hallway and pool area. It should be deep clean. Furnitures and full of stains. Room size is excellent. Comfortable beds. Poor breakfast. Very limited items and every day they serve same breakfast.

Someone loud checking in 1am

The people that work there are rude. They aren’t very helpful and they have attitude. The lady that works at night she’s snobby and always on the phone she asked her other coworkers to deal with the customers while she’s watching things on her phone. The bed is a little uncomfortable.

Everything is good, i felt little smell in room due to bathroom and the sound was coming from other room from the tv wall side.

The property had good accessibility to the Niagara state park. Also, the rooms were large and was clean as well. The complimentary breakfast tasted fine too!

Old, dirty, low quality of food for breakfast, small variety of food

Nice clean hotel. Walking distance to the falls and shopping.

Hard time during the check in and they kept as waiting almost 2 hours talking the expedia , they did not know what they are doing, ask me to pay again while i was already paid through expedia then they gave me samller than the room that i already booked couple weeks ago and they only blam expedia about everything, it was a mess

I did not like the fact that you chsrge for parking, I've never in my life experienced this, you pay to stay at the hotel, you should not have to pay to park, that is double dipping, there waa trash out front of the doors, when they emptied the trash can, they didn’t pick up the trash thst fell, it was left there( disgusting), the room we stayed in, there was mildew in the shower( disgusting) i wouod not stay here again, j9r would i recommend anyone to stay here

The location was very good. The hotel needs a deep cleaning and a refresh.

The bad: There were a lot of details that need attention. One elevator was broken during our 3 night stay. The bathroom door in the pool was also not closing fully during that time. The water pressure in the shower was incredibly low. There was not enough seating at breakfast. Many common areas could use a deeper cleaning.

Buena ubicacion, la habitacion coda y Amelia, el desayuno burno

Our room was excellent. Bigger than expected. We were only on the second floor but wasn't bothered by street noise at all. Breakfast was good and well stocked.

Stain in the bathroom, floors are dirty

The hotel was close to the park.

Good