Extended Stay America Suites Orlando Conv Ctr 6443 Westwood

Room was very clear, Staff were helpful and knowledgeable of nearby attractions overall my experience was very good with this location.

The location of our hotel was excellent. The staff was nice and our room was good. They said there was Internet, but we were never able to access it. The breakfast was marginal. But I would stay there again if I was attending a meeting at the convention center.

Free grab and go breakfast not worth booking this hotel for the free breakfast. Only reason to give 2 stars and not one is the staff was pleasant and helpful.

Passable

Room

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Good

Bad

Just infested with roaches and the smell in the rooms just gave headaches. Will not stay again in this extended stay.

Clean room. Bed not comfortable, no dishes with a room with full kitchen.

Unforutnately, i had the worst experience here. I checked in and immediately the room that i checked into smelled like cigarettes. I told the front desk and they said to me that people weren't supposed to smoke in them and said they couldn't move me till the next day because there were no more rooms but as i searched online there were other rooms available. I decided it was fine and wait till the next day. That night there was a lot of noise of stomping coming from upstairs from 11:30pm all the way till 12:40 when i finally got up and tried to talk to the front desk. News flash their front desk closes at 11pm. I had to call the main line and speak with someone about my issue. All they were able to tell me was they were going to leave a note for the morning staff to deal with it. When i asked what i'm supposed to do about getting rest they said there was nothing they can do. I ended up having to leave in the middle of the night at 2am. fast forward i had to call the next morning at 9am when they opened and they weren't open till close to 10am. I got a hold of Robert who apologized for the situation and said he would refund me for at least 1 night but couldn't for the night i left. He said he would try though. Let me say i have stayed at other extended stays before but nothing like this. REALLY BAD PROPERTY!!!

Exceptional

Exceptional

The size of the room is very good and I like the fact that those a big fridge. I like the bed it was comfortable. However, the place was dirty. The toilet was dirty when I arrived and they don’t move the furniture so there’s actual dust in garbage behind the night table and the couch. Everything‘s sworn out having said that it’s close to the Orlando conference centre and it was quiet. So overall, I was OK but they really should do a better cleaning job. I was there for four nights and they don’t cleaning between nights.

Good

Passable

Great customer service and convenient location. Rooms are very outdated.

You get what you pay for here. I think the balance between the affordability and the quality of the product is a match. I paid about $87 over the memorial day weekend per night. Which is not bad. Room key Demagnetized the moment I brought it close to my phone. Had to go to the front desk several times. Hallway on the second floor specifically smelled dingy. Carpets definitely need a cleaning or replacing. I was told the air conditioning in the hallways was broken and in the process of being fixed so that was understandable. The room was very spacious for the price, which I appreciated, however, there was no type of cookware or silverware. Had to ask the front desk for an iron. Overall, OK experience. I would not mind coming back given these aspects and knowing ahead of time or what I’m getting into and whether I feel like dealing with them. Definitely not an upscale place. Just a place to lay your head for a few days. Check process was easy and simple and loved the free parking. And did not have to walk far from parking spaces to lobby.

Poor cleaning

A

There wasn’t any extra soap or body wash in the bathroom. The ventilation was insufficient. The building was a bit old, and there was some smell inside the apartment and in the hallways.

Nothing Dirty, unorganized, and I was moved to a room where the bathroom light didn’t work.

Dirty, unorganized, and I was moved to a room where the bathroom light didn’t work.

Exceptional

D

Nothing We booked with booking.com and our eta was confirmed but when we arrived they told us they had no rooms available

Exceptional

I didn’t even stay

Nothing I was unable to exchange in my towels and washcloths after a certain time at night

N/A N/A

Nothing I was unable to exchange in my towels and washcloths after a certain time at night

The rooms pullout chair was filled with dirt an crumbs so i immediately checked out same day an some how I only gt half of my money back idk why I paid 169 an gt 85 dollars back an didnt even stay.

The rooms pullout chair was filled with dirt an crumbs so i immediately checked out same day an some how I only gt half of my money back idk why I paid 169 an gt 85 dollars back an didnt even stay.

Nothing We booked with booking.com and our eta was confirmed but when we arrived they told us they had no rooms available

Outside looks are deceiving. Inside you can tell it was like a former fraternity house. Stains on carpet. Stains on inside walls of room. Says newly renovated. Perhaps the room I was in was still awaiting renovations shower area was rough and tough.

The air conditioning was very cold but the rooms were very dated and not too clean the floors were dirty, water was leaking from the ac vent leaving a puddle right next to the bed They was marijuana smell through the whole hotel If it’s just a sleep arrangement then you’re good but to chill there never again

Fine

Very convenient if you have to be at the West hall of the convention center. 10 min walk and you avoid parking and traffic. Staff was friendly and very helpful. Room was sub par with dated and overused furniture. Vanity lights didn’t work. Shower leaked and would t turn off all the way. Pull out sofa sheets didn’t looked changed in a long time. Room next to ours seemed to have local people living there and played music till after 11pm. Walls are thin. Breakfast was instant coffee , granola bars and little muffins (disappointing). If you want a basic room close to the OCC this is it. You want a five star room … find something else. I will book again if I need to be at the OCC for more than a few days but other than that I may look for something a little more upscale.

There was a smell that permeated the whole 3rd floor where I was staying, but thankfully I couldn't smell it from my room. The sofa bed was a little ragged but I didn't expect it to be like a regular bed. It was pretty excellent to be able to ask for amenities like a toaster, plates, mugs, and utensils - and those were in pretty good condition. We read in the common room each day and were the only ones in there each time. The breakfast was very basic with prepackaged food, but it was something and the tea was Bigelow! The staff was really sweet and made me feel at home. I rented there because of the lower cost and got exactly what I expected!

A mess

We checked in late and the staff (Deborah) that come out to meet us was nice. When we got to our room we were met by cockroaches in the kitchen and it smelled awful. Holes in the walls and stained carpeting. We went down and requested a new room and that room was not any better - smelly, stained pulling up carpet, holes in the walls and dirty. But it was after midnight so we tried to sleep. By 6am we had to get out of there. We felt gross being in the room. The pull out was stained so my son didn’t even sleep on it. We went to the lobby and again spoke with Deborah and she didn’t even question us canceling and wanting a refund. We found another place (days inn) and that was acceptable. We paid for one night and were refunded the rest of our nights booked. Don’t let the pictures fool you - it is not nice here. The lobby and halls are also dirty and the whole place smells. The only highlight of the stay was how nice Deborah was.

Place is old kinda run down, was told kitchen was fully equipped. You have to ask for cooking pans and utensils they did not have any available. Mattresses were old , fold out couch was horrible. The breakfast was prepackaged muffins and granola bars. Carpet in the hallway of our room was nasty. Room keys would work one time then have to be reprogrammed

Very basic hotel, at this time the coffee machine was not working and they did not have breakfast snacks as was noted in the information. So just basic services.

Cold AC, friendly staff and the room is like a large studio apartment. Love the kitchen. You save money on good by being able to cook.

Rooms were old looking and dilapidated. Refrigerator was leaking water.

Rooms dirty cockroaches everywhere

Cockroaches and staff will not respond

No

Property is in a prime location but it is dirty and run down. Carpets are badly stained, bath tub was old and damaged and the amenities/furniture is old and dirty.

Horrible.....unclean.....will never stay there again..

The room smelled. I ended up having to stay somewhere else

Be sure to request pots, pans, utensils (eating and cooking utensils) at the front desk, and bring your own air freshener and dish liquid. Garbage bags would be helpful also. There’s only one trash can in the restroom. Will stay here again for Megacon if it’s at the West concourse.

We had garbage under the bed, room desperately needs updating. Bathroom baseboard pulling off, shower leaks, kitchen cupboards pealing paint. Rooms and halls smell like cigarettes and pot. Pull out couch mattress filthy. Key cards never worked more then one time had to keep making more keys. Staff was very kind and accommodating. People came in and sprayed for bugs while I was in the room. Very disappointed. Will not stay again.

The cleanliness of the environment was good, but the atmosphere in general of the hotel had a very bad odor. The room we stayed in the air conditioning did not work well.

Dirty floors and mold

Me encanta este hotel! La cocina me ayuda a ahorrar dinero y el baño está muy amplio. Además, las personas en la oficina, como Liz y la mujer que trabaja por la noche, son muy amables. Lo recomendaría a mis amigos y familia.

The location for the West Concourse of the OCCC is great. The hotel is old, outdated, smells, and not in good condition. The refrigerator was rusted, the bathroom fan was a literal fan in hole. The bathroom was moldy and ceiling peeling. There was no hot water Saturday. There was constant smoke/ pot smell in the halls.

It had roaches really bad and the room was dirty with open soap in the bathroom

Check in was okay. The room was clean but several lamps were missing bulbs or did not work. No light working over vanity. The shower was running a small stream and could not be turned off. It got worse after I took a shower. The check in clerk said free breakfast 7:30 to 9:30. Apparently started at 6:30. Only muffins and no coffee or creamer. Lucky I only booked 1 night!

Dirty i booked 3 night and checked out after the first one. Horrible and the staff didnt seem to care.

The hallways smelled, the rooms smelled, the refrigerator was dirty, the walls were dirty, although they said they served breakfast. They were a few granola bars. There are no ice machines in the building. The stove was dirty and rusted as well as the refrigerator. A microwave is dirty as well. We were very disappointed. Water was barely warm in the shower.

Expedia, please remove this from your list. I have never ever left such a review. But I wouldn’t want anyone else to ever experience this “hotel”. As soon as you walk in the stench is unbearable, especially in the elevators. Smelled like urine that has settled for a while. The carpets probably haven’t been cleaned or replaced or vacuumed in YEARS. I’m not exaggerating. There were broken windows, and windows screens throughout the hotel. The stair cases smelled filthy. Just because this is on the cheaper side of lodging doesn’t mean people can’t stay in clean and decent environments. The grab and go breakfast was pitiful. Nothing but packaged muffins. No cream or milk available for the coffee. Not an ounce of care throughout. Repairs needed throughout the hallways, windows, and rooms. I did not see any staff, and maybe that’s why it looks the way it does because there’s no one working on the grounds. Disgusting overall. Management/ownership should be ashamed.

Room was atrocious. There were stains on the bed everywhere, the floors dirty, shower and AC unit had mold.

This place is descent. I'm shocked that I was able to cook a decent meal here because most enxten6etays in Orlando have stoves that under cook or over cook your food. This location could do better by placing different shower heads that are adjustable for disabled people in regular rooms. I would also suggest better breakfast because what they offer is not breakfast at all, especially for an adult or anyone with cancer. The floors are extremely thin and you can hear every bump from guest over you. The staff are a breath of fresh air. My major concern were the police that was crawling the place, on every floor knocking on doors, looking for a male with a female in tow.

Room smells like smoke ( gigantes)

Great location n walkable distance to seaworld

The room felt neglected, the bathtub was dirty as well as the towels. I felt disgusting staying in that room

The room smelled like an ashtray. The couch and bedskirt had tears in the fabric, the towels had stains, it was absolutely the worst hotel I have ever stayed in.

Our VRBO got cancelled last minute and this was a last resort choice. The staff was friendly and that is the only reason I gave it two stars rather than one star. It is a shame this place is in such poor condition.

There were cockroaches coming out of the bed and the light in the bathroom was flickering as well as the couch all ripped up, and there was mold on the lamps, and the bathroom was just nasty as well as their thing where the toilet paper is hold. It was all broken. There were like stains everywhere. It smelled nasty and basically a horrible, terrible experience, especially with cockroaches coming out of the bed.

The staff was great but rooms wasn’t up to par

There was a bed to sleep in (star 1), water pressure was good (star 2). After that, absolutely YIKES. Not worth the 200+ a night price tag. The ENTIRE floor smelled like a smoke shop. A mix of cheap cigarettes and weed. The AC was disturbingly loud when it kicked on and smelled as musty as can be. Shower faucet, temp handle and toilet felt like they were falling out of place when touched. Woke up at 4AM to gunshots and cars panic alarms outside. Wouldnt recommend it to someone i hate. Will not be staying again.

the rooms smelled really bad . we could not stay there

The room was nice it just needed updates, for example, the refrigerator was really dirty 9n yhe outside and there wqs water damage on the cabinet under the sink. They also said there will be no room service durian my stay.

So dirty, we left

The problem is our room was on the second floor. That wasn’t the problem. The problem is I went to sit down on the couch and 10 roaches came out from under the couch. Then I went to adjust the air conditioner and there was Roaches all over that, plus Roaches were coming out from the mattresses. My husband went to see management and they gave us a room on the first floor with no carpet and a lot cleaner. We stay there. But I will never stay there again and don’t recommend this Hotel to anyone. So terrible and very dirty and the room smells so bad.

rooms and halls were dirty and smelled

Check-in the receptionist was not the friendliest. The hallway and elevator smelled like marijuana. The room was OK however, the refrigerator had rust all over it.

The building and rooms that we saw were terrible. Customers in the lobby being confrontational with the desk clerk. I have to say despite all of these things the desk clerk was polite and professional in the face of being called racial slurs. That guy is a star but this place is a dump

Room had red stains (possibly blood) in the carpet,the fridge was covered with something I didnt want to know.the smelled like a dog kennel I stayed one nite and had to check out

The room we initially got smelled like someone dumped a bottle of chemical on everything and left. It was so powerful i could not even breath in the room. I do not have asthma, but it felt like i did while in the room, my friends who do have asthma confirmed they could not be in there more than the 2 minutes they were in there. The hotels solution was keeping the windows open for an hour to see if it would help. It did not. They gave me so much trouble to switch rooms. Finally after about 8 hours of airing out the room and it was no better they switched me to another room. I kid you not, not even 5 minutes into the room, i see 3 roaches run across the ac unit butttons... nope, hell no! I complained to fron desk and tried to cancel the rest of my stay. I was not spending the night there. The only helpful person there was Junior (i think thats his name) he was the over night concierge. Still would not reccomend staying here. You could not pay me to stay here.

Bed and bathroom were clean but we will not be staying at one again.

Rooms/hallways need cosmetic attention. The hallways smell like smoke. The water wasn’t working in the room. The tub was not draining. The faucet was leaking. The phone didn’t work. The front desk was unavailable. The late night on site emergency staff was annoyed to be at work.

Room had pee smell, bathroom was dirty. Roaches were found in one of the rooms friends were staying at. we only had 3 pillows when our friends next door had 4 pillows. Asked for an additional pillow and told they don’t do that. Barely breakfast provided with a couple muffins. Half the time unable to get into our room with the key. At one point they ran out of toilet paper. Would of left day one if we had the money to get another hotel.

Staff was okay, room was okay, bed was hard to sleep on had to get a mattress pad and we were told we couldnt get extra pillows

Though the bathroom (toilet specifically) could have been better cleaned, and the kitchen appliances were dated, it was a spacious room for my 4 day conference trip. The staff was courteous and helpful. A note to management would encourage them to use stainless steel cleaner on the elevator doors and to vacuum the hallways at least once to twice daily.

Not a good fit at all

This hotel was relatively close to amusement parks, which was its only positive. We slept here with 4 people and we were only given 3 pillows and no bed linen for the pull out couch. When we asked about getting just one extra pillow so each person could sleep with one we were told that there were no extras and the front desk person wouldn’t go look. The shower dripped for the entirety of our stay and the bathtub looked like it had been dripping for a long, long time. There were mysterious stains on the walls in the hallways. The doors don’t go all the way to the floor, likely from when they took the carpet out of the rooms, but it makes it very noisy.

One star because they were able to accommodate late check-in after I called them 3 times to ensure my flight would land midnight. That's about it. Overall a bad experience. But the staff were friendly

Olor desagradable , todos los pisos tienen alfombra desde que sales del ascensor hasta la habitación, toda la alfombra sucia con comida pegada en el piso, olor nauseabundo, cucarachas en la habitación. Desagradable. Mi check in era a las 3 pm con mi familia llegamos a las 5 pm y la habitación todavia no estaba limpia. El del front desk llamado Junior me dijo que no tenian personal de limpieza. Publicación engañosa, en el titulo pusieron que era un cuarto Delux pero de Delux no tenia nada.

Dirty smoked room. Worst service and room ever been to.

The breakfast was nutragrain bars and black coffee did not even have creamer. The vending machine took $40 from me too.

Super comodas para el precio..cn nevera,estufa y microhondas ademas un sofá y un sillon reclinable..los alrededores super limpios y la piscina igual!! Amigables cn las mascotas y un super precio x noche..en fin somos d Jacksonville y volvemos pq tiene todo cerca!!🙏❤️

Bad smell inside the rooms

Extremely upset and worried.  First, the hotel smells. I already sent that in a review yesterday.  Yesterday, after we arrived, my 13-year-old daughter and I  were in the elevator. A couple joined him. The man asked how things were going and then asked us for money.  I'm alone in an elevator with my daughter and packages.   He said they had no money and had not had any food all day, and only had enough money for a 1 night stay in the hotel.  The door opened, and we got out. Today, we came back around 8 pm. They are at the front desk arguing with the desk clerk about money and another stay.   We avoid them and we go to our room.  I forgot the water. I sent my daughter down to the car because I parked right in front of the entrance.  My daughter comes running to the room, the man is slapping his girlfriend, and she is crying, and it is happening in the lobby, and the desk was empty.  So I ran downstairs to see what was going on.  The couple is arguing at the front desk, and the front desk person is present now.  No physical hitting is going on, but there is tension.  So I'm like okay, now I'm getting involved in something.  I proceeded to tell the clerk what happened, and the clerk said I didn't see anything; I was folding towels.  Well, now I'm standing at the front desk trying to do what is right. The couple heard everything and started screaming at me that I'm a liar.  The front desk asked me in front of them what is your room number.  I was like I would rather not say, and

We booked 3 nights from December 25 to 28 to spend Christmas with family. We know it’s a low-cost hotel, but they don’t offer even the basics: cleanliness, hygiene, or respect for guests. At check-in, we were told there were no clean rooms due to the holiday and no housekeeping staff available. The first room they gave us was dirty and smelled awful. We had to return to the front desk with our luggage to get a new room, which was “a little better,” but still smelled like humidity and poor maintenance. The hallways and carpet floors are extremely dirty, and the entire hotel smells like old accumulated filth. Our reservation clearly stated continental breakfast included, but it never existed. They only offered: A little coffee, 1 muffin, and sometimes an energy bar, in very limited quantities, never restocked, and you had to ask for it like you were begging for a favor. That is NOT a continental breakfast, it’s the bare minimum to “check a box on paper.” The photos online do NOT match reality at all. They are completely misleading. This is false advertising and disrespectful to guests. Other issues: The bed was not a real king-size, much smaller than expected. The sofa bed had a horrible mattress, you could feel every spring. We requested a replacement and they never did it. The shower didn’t close and dripped 24/7, making sleep very uncomfortable. And worst of all: cockroaches in the hallway and inside the room.

Disgusting room. Cigarette butts in the window sill. Stain mattress and bedding. Reeked of weed. Disgusting carpet.

The hotel smells really bad no housekeeping for 14 days and no clean linen. Guests are sketchy and rooms are very old and upkeep is not being done

Worst hotel ever, no hot water our entire stay, had to switch rooms because nothing in the first one worked, roaches everywhere, mold everywhere, manager refuses to do anything about it. Cut my stay short and moving into a different hotel it was the worst stay of my life.

First of all the check in was fine The problem came when we tried to use our Key Cards. After about 20 swipes on any door you try to open the light would finally turn green. Everything in the room has been just painted over the refrigerator, the walls. Never could get water hot enough to be comfortable for a shower worth taking. My 2 year old got sick and threw up in the bed the first night so as we were headed out for the day I stopped at the front desk and asked for house keeping to change out sheets and replace all towels bc all of them were messed up from my toddler pukin I explained I took everything off and put in a pile at the door. I was told that I needed to return to the room and bring the garments to the front desk and they would wash them and I could pick them back up and put them back On myself, no problem. The stairwell smelled as if someone took a bowel movement never had been cleaned up. The whole hotel has a bad odor to it. The breakfast is pick a muffin or a pack of grits or oatmeal. The picture shown is the room just very much rundown. We tried to pull the sofa bed out and it was completely broken on the frame so we couldn’t even sleep on it after my son puked. Cleanliness was not a priority. Was told that front desk is not available after 11 pm. Won’t be staying again, no hospitality at all.

Clean

Roo

Room had lots of roches and was very dirty never again

Perfect and the front desk service was above phenomenal. They definitely need a raise I only caught a glimpse of what they put up with

First of all I booked this hotel the same day. Upon my arrival they said they didn’t have a room but they offered a room that was active. He asked if I wanted to see it first. That should have been my red flag, let’s say I was afraid to even step foot in the room. First thing I noticed that the smell already made me sick. The kitchen book cabinets are broken and well everything in that room was old. I can’t believe they even rent rooms like this. I immediately walked out, asked for a cancellation so I can go elsewhere, but unfortunately I had to contact hotels.com to dispute. Needless to say I am still waiting for my refund or a response back from hotel.com. DO NOT RECOMMEND THIS PLACE!

Not our regular room and we definitely felt it! The carpet in the room was filthy, as well as the outside of the refrigerator. We wish you guys would have a better breakfast selection for free continental.

We had to change rooms because our bathroom was leaking water from the ceiling. The carpet was dirty and the hall ways smelled light weed smoke. We stayed only 1 night to catch a flight out of Orlando airport. You get what you pay for with this hotel.

Out of commission, description was misleading of hotel. Luckily we were only staying a few hrs but I would not recommend anyone staying here especially with kids.

Entire hotel is very dirty. No cleaning was done in 5 days of stay. Bad odor. Cockroaches. Killed 2. Dirty towels and floors. Toilet clogged. Wouldn’t recommend to anyone. Had to cancel rooms for 3 employees as they could tolerate the condition of the place .

Our first room had roaches and the faucet in the tub kept running. Charles at the front desk was very rude and not hospitable at all. We ended up moving to a different room and that tub was clogged in that one. We will definitely not be returning! It was the worst experience ever!

We were very dissatisfied with our stay at check in the guy was being rude to everyone giving extreme attitude and sent us in to three different disgusting dirty rooms before there was one that was actually been cleaned mean while I booked and paid in advance there was very little hot water and no water pressure at all we spoke with multiple people that had the same issue NO I would not recommend nor would I stay again the pictures are of just one of the three rooms because my wife has the others on her phone

Great

It was a nice hotel close to seaworld definitely will book again

The lobby. As any other extended stay with a very comfortable temperature and a clean entryway. Keishan the front desk tenant was extremely helpful kind and had amazing customer service. Exiting the elevator on the third floor I was hit with the heat wave / sauna.. the uncomfortable temperatures continued in the room as it really didn't cool down until the next morning when I was checking out there was more damage on the ceiling in the bathroom and water stains in the living area above the bed as there must have been a leak on the 4th floor. The parking was minimal as they were doing construction so you had to park at the rear of the property in the morning when checking out I parked in the front and noticed all of the strawberry the entire front of the building had dead twigs no plants at all. It is not the staff's fault as they were great but this property needs a serious facelift... I see reviews about roaches but I did not experience any whatsoever during my stay

They had no dishes no soap I had to go buy everything people where out side drinking and smoking the too was horrible sink was coming up toliet top was broken ac top was broken

It was a really bad experience sleeping in room 315. We found cockroaches in the bed and sofa, so we had to leave the day before of our check out. There was strong odour of food/curry in the room that was really annoying. When we arrived the floor in the kitchen area was wet and we had to clean it. Unfortunately, it’s not a place to stay with your family in Orlando.

There were holes in the walls. the halls were dirty. There was no blow dryer.

Imidiate red flag when I had to call to get someone to check me in. I was late do to flight issues but this was a first for me. I've checked in later at other hotels and there's always someone in the lobby. Had it not been so late I would have found other accommodations right then. That being said as I lay in a bed I would expect in a 3rd world country I made reservations somewhere else for the following night.

The staff was nice however the room was subpar. Literal hole in the wall when you get in. Toenail on the floor and grime around the faucet. I traveled from out of state for a family member's funeral service and dealt with these conditions. When asked for another room I was advised nothing was available. I will NOT choose this location in the future.

The cleaniness of this establishment is beneath a 0. The fact that they don't give out towels on the weekend is insane. We will never ever stay at another Extended Stay.

The room had a mildew smell when you first walk in, but then it was forgettable. The shower head sprayed out into the bathroom leaving a huge pond I had to wipe up. The desk seat had a tear in the cushion and the tv remote didn't work. Other than that it was okay, it did have a good cold ac unit which was nice.

When you see someone at the front desk they was nice but the place needs to be cleand more then every two weeks outside looks very nice and the pool was cool

There were cockroaches in several places in my room. Absolutely would not return.

Good price not worth it, it is traumatic experience!

I wanted budget accomodations, with a kitchenette, while I was attending a convention in Orlando. What I got was a very run-down motel with severe limitations on what was provided. The carpets in the hallway were horrendous. There were so many dings and scuffs on the walls and furnishings. The kitchenette was poor and nothing was provided. We had to ask for basics, like plates and silverware, and not everything (that was in a sign lasted as available) could be provided. There were not even lounge chairs at the pool deck.

They staff are awesome and they have great customer support is a plus! Love it here ❤️

Very sad state of this hotel. Visitors deserve better. The hotel smelled and was dirty. Appliances were not well maintained and unusable. Did not stay the night.

This was probably my worst stay and I won’t be staying at another ESA again. The room smelled like smoke despite being no smoking. Breakfast was only hot water, no coffee, and muffins in packages. Not a real breakfast at all. Kids ran up and down the halls and the rooms window frames were broken.

This place is a dump

Worst Hotel Ive ever stayed! This hotel need to be shut down! The pool had grime on the walls , the water was nasty. I had to take my son to another pool and pay for it because this hotel pool was nasty! It has buckets all over the hotel for the leaks! The kitchen is terrible also the fridge was leaking water . Do not waist you money staying at this hotel ! It doesn’t look not even what they show in the pictures!

Pool was not vacuumed during my stay and trash on the pool deck was evident, even a dirty childs pullup. Although there were no trash receptacles on the pool deck only circular stains where a receptacle had been. Same in from of the hotel. Circular stains where a trash can had been but no trash can. Trash all around the parking lot. Not a well managed property!

One of my worst stays in hotel ever. Greeted with a stench upon entry. Rude staff. Stay away.

Dream Team Marie - Lizz - Rob *****

The property was at one point nice. It is a bit "tired" now with lots of little things that could benefit from some attention. We were without hot water for 3 days (my reservation was up at that point - so I don't know how long). That said it is priced reasonably for Orlando and is convenient to the Convention Center.

No light bulbs, checked us is knowing there was no hot water, got some push back when wanted refund. Room was dirty.

The location was very convenient, but the hotel was dirty and our room was not very clean as well. The pull out mattress was stained and smelled awful. Halls of the hotel smelled of weed and there was a very bad smell through the entire third floor.

Marie and Morgan were awesome

Deception

Not all to par

Muy malo , mucho mal olor en los pasillos

The place was filhty, trash in the corridors, the carpet very dirty, attention in the front desk almost inexistent, the remote of the TV did not worked. Overall we had a bad experience in this place.

Stayed for a night, staff was friendly, hotel was clean

Got hospitalized after staying here with bacteria infection

Room was huge but needed a little tlc… My problem here was the management not knowing how to use their own software… I stayed for an extra night. Paid for the extra night the next morning at the front desk… I would say by 1:00 I had 3 different staff come to my door asking if I was staying.. before the gm came beating on my door — opening it when I didn’t get to the door fast enough and making me use my new key in front of them and essentially treating me like a criminal. She eventually apologized but the damage was done. …all bc someone at the front desk maybe checked me in the wrong way? Really? A little training at this location could go a long way.

There were no shower towels. It smelled like smoke there was no breakfast, the pool was dirty with cigar wrappers in pool, cigarettes wrappers in pool. Someone left their empty coffee cup in the elevator. No sheets or pillows for pull out bed. Not enough pillows. Front desk was great the guy who answered the phone was awesome he got us shower towels. Next morning found out that their was new management coming in to take over

Excellent Service

The shower temp control did not work- always hot. The pool, not cleaned. The carpets were worn and pulled away from the seam of the floor. The entire hotel had a faint odor of Marijuana. The breakfast consisted of store bought muffins and instant oatmeal packets, which were often not refilled so there were literally 5 total one morning. The mattress for the hide a bed was stained and very dirty on the underneath side . The only items to make the hide a bed were a comforter and 1 sheet (no pillow or other sheet, nor blanket). There was the couch but there was also a table but no chair at all. The walls all had at least dents or holes in them. Unfortunately, I got what I paid for, but had slightly higher hopes for this property.

An inexpensive alternative to Double Tree (near Sea World), but certainly not a "nice" hotel: the facilities seemed run down (stains on carpet and in bathroom, etc), and the continental breakfast consists of coffee and packaged muffins. Near airport. A budget hotel for those needing a place to crash at night while enjoying Orlando.

Good

I visited the Extended Stay in Orlando for my daughter's cheerleading competition, and I selected Extended Stay for the price and for the fact that they offered daily breakfast. The hotel was not clean, the pool was dirty, the carpets smelled bad, there were 2 roaches in the room, and breakfast was never there. When I spoke to the hotel clerk, she stated that breakfast was ordered but it was never delivered. I do want to mention that the workers are friendly and kind. Other than that, the hotel needs new management or to be shut down. It is in a deplorable condition.

The guy that helped us. He was nice, but this was a dump. They had no toilet paper tv, did not work... There was no cups plates or utensils.The guy washed them out, but they were still filthy.. There was a drug dealer in the place.. Kids were going outside, getting the money, going back inside and handing the guy.He was handing the kids, whatever they would run back outside... To do the transaction... The guy that was working there, he was super nice. With this hotel, I would never recommend to anyone, not even my worst enemy... The guy gave us a refund five minutes after we checked out the room and saw all the problems.. But I would never count this as a good place or even recommend it as poor it would be below poor

Expedia sent over incorrect payment info, prompting the desk clerk to ask for payment again. Had to go through hoops to get Expedia on the phone and fix the error. The room mattress was awful, old. The pull-out bed/couch could not be used for the springs were missing and mattress fall to the floor when layed on. The couch also had holes in it. Couldn't sit on it either. No dishes, utensils, pots, pans to cook with. Why have a kitchen if it's not usable? There were no trash cans in the room, not even the bathroom. The hotel in general smelled awful along with the room. There was no breakfast or even coffee.

My key card got sucked into the door lock. I would not recommend ANYONE stay here EVER. The gentleman at the front desk was nice, polite and tried. However; the property is TERRIBLE.

There were people in the room above rough housing till after 11 pm thumping on the floor and then they were at again at 9 in the morning. There was to be breakfast ( coffee and grab and go something) and there was absolutely nothing for breakfast. The rugs in room was very stained as well. I was just glad I could walk to the convention center.

Totally Getto!

I have stayed in alit of hotel, this was by dar the worst. 1st room had hair and dirt all over thebed, second room had ROACHES. Had to leave couldnt sleep there

We were there for a cheer competition, and chose this place bc of location, It was okay for a place to lay our heads. The sheets were dirty upon inspection and there was trash in the room I don’t think housekeeping actually cleaned the room. They advertised free breakfast but all they had was coffee. Will definitely not be staying here again.

I would NOT stay here again! Property is in pretty bad shape. Room was not clean, severe stains in carpet, looked like blood on the walls in 3-4 different places.

Thank you for the pleasant experience

We had a wonderful time and we will be staying at your hotel again thank you

Front desk clerk was very friendly and helpful. Rooms and hotel very out dated. Drug deals going on around the parking and paraphernalia in the walkways

Guest services was excellent. Jaime new front desk did a great job taking care of us.

The carpet in this hotel is so dirty that my daughters brand new socks were black on the bottom. The pull out sofa mattress is so gross and I should not be allowed to have anyone sleep on it. The bathroom was so dirty. The hotel was not nice and I would have cancelled and went some where else but I was afraid they would not refund my money and I had to have a room to stay in while we were there. Breakfast is almost nonexistence because it is just granola bars. Will NEVER walk into this property again. The only saving grace was the staff was VERY friendly.

Pet friendly, laundry room, staff friendly

Plenty of parking, pet friendly most of the staff is friendly and helpful.

Convinces to the convention centerI like. Didn't like hotel room frig molded stratched up, sleeper sofa stained and holes in it, windows dirty and frig hard to open

Bad

The property was average in general but there were some details that we did not like like cigarettes left overs on the floor when getting out. There was like a humidity smell when entering lobby. The room was okay and cleaned but there was a small hole in the bathroom and the carpet was clean but very old. But for one night it was okay and we needed a place to rest and not expensive.

The hotel is what you pay for. We were satisfied with everything but the last few day the hotel smelled like fish. Overall it was okay!

Staff was nice

Check in was quick easy and friendly, floors in room were grimey/gross so I had to wear my shoes in the room the entire time. Holes is walls in bathroom, no chair at the desk to be able to get work done. People were kind.

It is what it is fir the price. Toilet was dirty. Its kitchenette but no cookware. The stove not working and microwave wasn't working well.

It was the most disgusting hotel I’ve ever been at. We left immediately!!! Thank God they gave us a refund. It was God awful. We pulled up and there were questionable random people hanging outside, windows were open at some of the rooms, probably to let out the smell. I could guarantee they had bedbugs, the stench was beyond anything you could imagine, slime and splatter of some sort on the walls everywhere (elevator, hall, room). The carpet was absolutely horrendous. You could literally feel holes in the floor under the carpet from rot I assume. You could see on the blankets on the bed there was permanent sweat stains, or something. They had one big washing machine running in the front office when we got there packed so full there was no way it could even clean anything and that’s the only washer it looked like they had for the whole building. The smell was gag worthy in the room. We did not want to touch anything. I think the department of health should shut this place down!

The 3rd floor where i was supposed to stay stank really bad and the room as well I ended leaving to another hotel.

Glad they extended my stay! Better choice of hotels in Orlando. Only downside is the old carpets, but the rest is comfortable! Kind staff.

Appeared dated.

Excellent

Good stay

When checking in, the front desk clerk said that our room may not work for us. Stated that the last person that was given the room refused to stay there and switched rooms. I asked him why and although he knew, he wouldn’t tell me why, only “Just go look for yourself.” So, we went and looked and while it was run down with dirty carpeting and had multiple stains and a dirty looking shower, we were going to just accept it since he told us that no other rooms were available. We left our luggage, turned the AC on, and left to go to dinner. When we returned, our room was still warm. I called the front desk and explained that this room wouldn’t work because the AC was broken. He told me “I told you to go check it out for yourself.” Continued to put the blame on me, stating “I told you”. Never once apologized or offered any remorse. Somehow, now there were other rooms available so we did switch. Nonetheless, the pool looked awful and the “free breakfast” was literally your choice of a prepackaged muffin, a Nutrigrain bar or some instant oatmeal packets and coffee. That’s it…Very disappointed and I would not recommend anyone staying here. The hotel is rundown, poorly kept and needs a full makeover. We will not return to this location.

It was ok

Dirty

I didn’t even stay in the hotel. The lobby was closed and i came the next day to talk to the manager, after they check the room they said I had to contact hotels.com to get my refund. I did contact them and when they called the hotel, they said that we used the room… they lied about it. So, I never got the money back. Don’t ever stay in this hotel. Bad management.

This hotel was fine for me, a guy alone. I would not take my family there. Pretty worn out.

Good place for a short visit,

I checked in , room wasn’t cleaned at all . I was given another room , when I went up to the room someone else was in there . I was given a third room , and it still wasn’t cleaned. Front desk personnel had no idea what he was doing , kept disappearing to where lines formed . Very inconvenient

It was a horrible stay but char that was there in the morning made it a lot better thank you so much for her especially being that I was having a melt down and she was understanding and calming thank you char

This was the single worst hotel that I have ever stayed at in my entire life. Hotels.com should stop booking this hotel immediately if they want to maintain their reputation as a good booking site. The pictures were inaccurate (probably stock photos) not pictures of the rooms themselves. There were no dishes for the guests (in an extended stay hotel) no place to put your clothes on and your feet stuck to the floor. The cabinets and walls were beat up beyond repair and the mattresses had blood and urine/other bodily fluid stains and we were told to just put other sheets on them. Do your self a favor and book the Tru by Hilton 300 feet away.

Room was dirty. Window was so dirty u couldnt look out,floor hadnt been cleaned amd very poor up keep on the rooms with poir repairs

The noise from children running or jumping in their rooms. We were on the first floor I didn’t like that. There also were children sitting on the floor in the hallways probably outside their room. That didn’t looked safe or inviting to me.

El desayuno es solamente café, avena o muffins. No me gustaría volver.

The halways small so bad y dirty the same way the room inside,but if you call front desk the do not care. The bathtub the water was running all the time and floor on it was oxi yellow. Please use clorox to clean that.the AC make a sound like you have a truck motor running there.

Non-smoking yet can smell cigarette and weed smoke throughout building and in the air when you yawn and breathe like you're the one doing the smoking! Kids able to run up and down the hallways for hours. Understaffed on the weekends. Inadequate lighting in parking lot. Shady/creepy people as guests. Nasty pullout couch. Many things just off. Overpriced. Horrible.

Overall was not very clean & smelled of cigarettes & mildew (bathroom), but serviceable if you just need a place to sleep near the convention halls. The "free" breakfast was coffee & either tiny prepackaged muffins or a fruit&grain bar. Again serviceable but not great.

Only good thing was the front desk staff was friendly. Room was in poor condition. Kitchen cabinet door was falling off, toilet seat was loose, water in tub would not turn off completely, and the floors were sticky. TV was tiny by today's standards and the bed was uncomfortable.

Hotel was over booked and my reservation almost got canceled. Upon arriving at 8p, I was told that you were overbooked by the front desk person and that only 1 room remained but it was very poor if I wanted to look at it. My wife and I were horrified to see the condition of the room (room 123). It smelled like chlorine bleach, and the room condition was a 1/10. Would never recommend this hotel chain after this experience. Front desk person said sorry but I can’t help you find another room because all Orlando hotels are sold out tonight. This left us scrambling for 60min to have to travel 30min across Orlando for a place to sleep. Disgusted with this experience and started off our trip with a lost unpleasant experience.

Shower head was secured with zip ties, floors were warped, dirty, no hairdryer, coffee maker or ice available any where on the property. Room was freezing cold on arrival. Dog feces all around the property.Neighborhood was sketchy.

Staff upon arrival was professional and friendly. The parking lot had a strong smell of marijuana, as well as in the facility like it was a distribution center. The carpet in the hallway looked as if it hadn’t been vacuumed in a few months. Our kitchen had no silverware which most extended stay has silverware and a few dishes, ours did not. There was a little pamphlet stating you could ask for these things but as ghetto as this place was, we didn’t even bother. The sink near the bathroom only had SUPER HOT water, so my children couldn’t wash their hands there or brush their teeth there at that sink. I literally felt like I was washing my hands in boiling hot water. The toilet in the bathroom was not secured to the floor. The blanket on the bed was super thin and too small. The pull out bed had no linen, they didn’t supply any linen for the pull out bed at all, and it looked gross as hell anyways. Someone said they were renovating, but they should absolutely NOT put anyone in the rooms that haven’t been renovated just to make money. The “free breakfast” was a joke. People who stayed there had no respect, yelling in the hall, slamming doors and you don’t need an alarm because someone will be blasting music like you’re at the damn club.

We couldn't stay in the room, it was super dirty, it smelled like cigarettes, the toilet seat was burned with cigarettes, the bathroom ceiling had mold, the kitchen lamp didn't have a cover, there were blood stains on the bathroom wall... it was horrible, we left, we didn't stay.

The bed was uncomfortable. The counter top was stained and there was a hole in the wall

The staff was great. The room was a little dated and the beds were hard. No one slept well.

It is a short walk to the convention center

Cocroaches

The unit had a smell like dirty damp rug. Refirigerator and stove were rusty. Work up congested. Paid for 2 nights and literally stood one night.

The location is great around everything the staff was great and friendly, the room could’ve been better,they switched my room to a new one because of some issues with out a problem but the new room the bathroom wasn’t in the best condition and full of black mold but I didn’t want to complain too much.

The front desk guy is a truly gem in this outdated property. Unfortunately, our overall stay was pretty uncomfortable.

Not a place I would want to spend a lot of time. People just around the parking lot hanging out. We left

Staff were nice bathroom was dirty toilet seat was broken and dirty property allows animals so there was dog feces every where around the property

Too quiet.

I had a very disappointing stay at this hotel. The moment I arrived, the hallways were unclean and the room had visible dust. Housekeeping was non-existent during my four-day stay, and the room phone didn't work properly. The "included breakfast" was just a coffee machine and a snack. Service was poor, as I had to collect my own towels, shampoo, and soap. Overall, it was a disappointing experience, and I wouldn't recommend this hotel.

i) Staffs were good. ii) Free parking. iii) Provides cooking pots and utensils for cooking. Cons: i) No free breakfast. They only serve muffins, oats packet (without any milk), tea and coffee. That's all. Atleast by keeping corn flakes, milks and some fruits can make people eat something. Otherwise, they should remove free breakfast from their advertisement. ii) They do not have any water fountain in their premises. And the tap water has a very bad smell. Atleast they could provide 1Ltr of water to the guests. It doesn't cost much. iii) The hotel room was clean and ok. But the washroom was not as per the expectation. The fittings were too old. The water tap outside the washroom was leaking. The cloth racks was also broken. They do not have any wadrobe for keeping cloths which is annoying too. iv) I wish they could provide clear instructions to guests in using city bus. But that's optional.

Stayed one night by necessity, not choice. Two individuals passed out in the breakfast area, sticky floor in the room, dirty shower. I pushed the nasty recliner against my bottled door, slept with the light on, and in my clothes. Well I didn’t really sleep. You get what you pay for.