Extended Stay America Premier Suites Ft Lauderdale CypressCk

I have stayed at extended stays for short trips before and this has to be by far the worst! From the broken beds to the roaches and don’t get me started on the smell. The hotel smelt like wet clothes that was left in a bag for days. Never again!!!!!!!

Exceptional

Dirty. No vending machine was working.

Dirty. No vending machine was working.

The location is good, staff was helpful. room smelled like cigarette smoke,

Breakfast needs to be freshly made and need some real breakfasts like eggs and pancakes.

How it’s clean the employees are very helpful Selina and Kevin were great if there’s an issue they will solve it no hesitations

How it’s clean the employees are very helpful Selina and Kevin were great if there’s an issue they will solve it no hesitations

I liked that it was close to many attractions. Saw 3 drug deals, the facility was crawling with very shady looking people that were going from inside room to room all night long slamming doors. I was by myself but if I was with my family, we would not have stayed for sure. There was a very funky smell, likely drugs in all parts of the facility. A mystery stain on the night stand. The vending machines were cash only. Only water fountain found was on the 1st floor.

I liked that it was close to many attractions. Saw 3 drug deals, the facility was crawling with very shady looking people that were going from inside room to room all night long slamming doors. I was by myself but if I was with my family, we would not have stayed for sure. There was a very funky smell, likely drugs in all parts of the facility. A mystery stain on the night stand. The vending machines were cash only. Only water fountain found was on the 1st floor.

The place was nice. Walls are thin so every door that closes on the floor you feel. If your a light sleeper I’d suggest elsewhere.

Always a decent value if you don’t need much more than a place to lay your head Elevator had some bad smells, but didn’t transfer to halls or my room

Always a decent value if you don’t need much more than a place to lay your head Elevator had some bad smells, but didn’t transfer to halls or my room

Pleasant

Good

I didn't like the bugs. I woke up to a big bug crawling on my leg and then I had a cockroach crawl on my foot. I killed lot's of roaches and bugs while I was in there and was promised a refund that I didn't receive.

Good

I liked that I was moved to the first floor I didn't like the bugs. I woke up to a big bug crawling on my leg and then I had a cockroach crawl on my foot. I killed lot's of roaches and bugs while I was in there and was promised a refund that I didn't receive.

Room wasn’t ready when we arrived at 6 pm. They said they offered kitchen equipment (basic plates and cutlery) for our suite but then said it was unavailable.

The guests were mainly construction workers and what appeared to be poorer unfortunate families with young children that should be staying in homes There was late night squabbling in the halls that kept me awake. On the first night the front desk attendant was behind the office door with a young woman. After fifteen minutes of no response I banged on the outdoor window and he and the woman came out. The advertised breakfast was packs of oatmeal or a packaged muffin I won't go back.

Location Cleanliness and the smoking. Day and night, the smell of smoking would penetrate the rooms and literally wakes me up from my sleep. Many times it would be marijuana smoke as well

Location Cleanliness and the smoking. Day and night, the smell of smoking would penetrate the rooms and literally wakes me up from my sleep. Many times it would be marijuana smoke as well

Good

Poor

Affordable Smell not good

Smell not good

The elevators smelled the worst.

Not now

It Smell in the rooms. The tv position is not ideal unless you get a suit. You Might find little roaches.

Brandon does a nice job.

The hotel was really nice but there were some minor bathroom details that should be taken care of.

Room was very clean, kitchen I was missing a few utensils, parking was no issue.

The hotel needs renovation. There are some open items dating back to Dec. 2025. For example, the light in the stovetop hood. I find it very inconvenient because I can’t see what I’m cooking unless all overhead lights are on.

Room good clean Couch was bad bad bad Cook Top And Large Frige

Room good clean Couch was bad bad bad Cook Top And Large Frige

The rooms inside need a makeover. Did not like the place at all.

I liked that they had the morning breakfast and they are close to the stores I like to shop at. I didn't realize it until the day of check out but I woke up that morning with something tickling my leg and I'm still half asleep so I didn't notice that it was a bug tickling me until I put my hand down on my leg to itch it and that's when I felt something weird on my finger I looked down and what do I see?? A fricking huge centipede crawling on my leg. Of course I flipped out and started crying. So I put my flip flops on just in case there's more of them because I don't know if they travel alone or in groups or whatever so I don't want to take any chances of stepping on any if there are more. So as I'm putting my flip flops on something else come rushing out from underneath the bottom of my shoe and on top of my bare foot and it's a fricking cock roach. So after that I'm actually paying attention to every single movement I see me around me and every 10 or 15 minutes or so I'm seeing more cock roaches and most of them are really little which explains why I never noticed any of them before. So I took pictures of all the bugs that I killed that morning. So now I'm home and I'm unpacking my bags and unfortunately I brought roaches home with me. They were in my bags, my dirty laundry, in my box of doughnuts even in my shoes and my notebooks. So now I'm seeing roaches in my house and I never saw them in my home before I stayed at that hotel. Unfortunately I brought them home with me and now I'm gonna have to hire an exterminator to come spray or bomb My whole house before they start to multiply and infest my house.

I liked that they had the morning breakfast and they are close to the stores I like to shop at. I didn't realize it until the day of check out but I woke up that morning with something tickling my leg and I'm still half asleep so I didn't notice that it was a bug tickling me until I put my hand down on my leg to itch it and that's when I felt something weird on my finger I looked down and what do I see?? A fricking huge centipede crawling on my leg. Of course I flipped out and started crying. So I put my flip flops on just in case there's more of them because I don't know if they travel alone or in groups or whatever so I don't want to take any chances of stepping on any if there are more. So as I'm putting my flip flops on something else come rushing out from underneath the bottom of my shoe and on top of my bare foot and it's a fricking cock roach. So after that I'm actually paying attention to every single movement I see me around me and every 10 or 15 minutes or so I'm seeing more cock roaches and most of them are really little which explains why I never noticed any of them before. So I took pictures of all the bugs that I killed that morning. So now I'm home and I'm unpacking my bags and unfortunately I brought roaches home with me. They were in my bags, my dirty laundry, in my box of doughnuts even in my shoes and my notebooks. So now I'm seeing roaches in my house and I never saw them in my home before I stayed at that hotel. Unfortunately I brought them home with me and now I'm gonna have to hire an exterminator to come spray or bomb My whole house before they start to multiply and infest my house.

The place was clean and spacious Room next to elevator was why it was on sale. The pillows were miserable and the room was out of date. Areas needed caulking around faucets and fixtures, paint was missing in areas. The room needs a facelift but wouldn’t take much.

The place was clean and spacious Room next to elevator was why it was on sale. The pillows were miserable and the room was out of date. Areas needed caulking around faucets and fixtures, paint was missing in areas. The room needs a facelift but wouldn’t take much.

Disgusting. The fold out mattress on the couch looked like it was falling apart. It was dirty and cut up. When I went to ask the front desk about switching rooms she gave me an attitude, said there was no other room available of that size. I said we can take 2 smaller rooms (there was 5 of us total). She said she's not authorized to do that and there was no manager on site. We ended up going to Walmart to buy my kids an air mattress because I did not let them sleep on that gross mattress. In the morning after my shower I notice that there isn't a hair dryer. I called the front desk and they said that they don't have any. The breakfast consisted of muffins and a few pieces of fruit. We paid over $180.00 for 1 night. This was unacceptable.

I didn't go to the Gym

The most disgusting hotel ive ever witnessed i left just as fast as i checked in. Very unsanitary, roaches, and absolutely horrendous left and waiting for refund had to go to different hotel. STAY AWAY

Nice clean room! Bathrooms could use upgrade when taking shower water flow was not all that great and there is nowhere to put your soap in shower while showering just a wall basic tub.

Nothing

The gym only holds 2 treadmills am not even sure of the pool was in operation , what seems to be the pool was fully covered

Passable

Property looks good, at first. The room was good,roomy and clean. Hallway carpets are not very clean. I think people live here? Some guests looked a bit sketchy. There was something off about it. I couldn’t get extra pillows. Breakfast was very basic - coffee and muffin, all the fruit disappeared early.

We got the room for one night because we were going to a show in Fort Lauderdale and that hotel was five minutes away from the show. However, when we got up to the room, it was disgusting. It was dirty. They were bugs. The mattress was the most disgusting thing I ever saw and the springs were piercing through the mattress. No way in the world could we sleep on that bottom line is we didn’t even unpack. We did nothing we turned around and we walked right back down to the desk. They had no other rooms so we left and went to another hotel.

Took three hours to check in, place was a mess, guy at the front door smoking weed. Three hours late to check in, a staffer knocking on my door at 1 minute past check out, as we were opening the door to leave.

This was one of the nicer properties I have stayed at for this brand, but it did underwhelm. The furniture in the room was very used. The shower had issues with water pressure. The grounds have a lot of homeless people hanging out. Some come in the morning to partake in the continental breakfast, and no one from the front desk monitors who is in the breakfast room. The hallways are littered with trash all day. The pool was closed and clearly not maintained. If all you care about is a bed to sleep, this hotel is adequate, but it wholly lacks any type of "wow" factor.

There was barely any breakfast at all. The Coffee was finished and I asked the front desk if she could made me one. She said to back after 20 min. Came back and she said the breakfast time is over. The entire hallway and the entrance smells marijuana. The water from the tub shower was barely coming out. The room key card didn’t work. Had to change it, still didn’t work. The pool was not accessible. Overall the worst hotel with family or even by yourself. Expedia should remove it from the list.

Loved my stay!!

My stay was very enjoyable at this Extended Stay location. The room was nice and homie. The staff was very lovely and accommodating, which I thought was absolutely wonderful!!! Thank you for everything!!!

Nothing was bad

Everything from the staff to the rooms was good Nothing was bad

first room could not get in, safety latch was in place. second room on first floor was in need of repair, bedframe broken, bad mattress, flooring peeling up. appeared to be a hasty remodel.

good local

The staff could not have been more accommodating even with a late check in. Good coffee too.

Entry area and elevator had tje worst smell

Staff was pleasant. Rooms were disgusting with roaches. The only amenity they had was a pool but it was not in service.

Stinky elevator, common area are dirty, no staff at reception, have to ring and call 30 mins every day to get services. Room are old & used. Appliances, walks and furnitures are damaged.

Mold on the breakfast, smell bad not clean

El check in es a las 3, nuestro cuarto estuvo listo un poco despues de las 5, la recepcionista, no estaba de buen humor. En la habitacion, habia cosas oxidadas, como lamparas. El sofa cama, tenia polvo todo por debajo y estaba oxidado tambien, el colchon del sofa cama se hundido y se sentian los resortes. La pintura del baño retocada por partes con otro color. La lompieza en general bien, buena ubicacion. Por el precio, no vale la pena.

I didn’t get the room I payed for. Breakfast was muffins and hard boiled eggs.

Dirty and smelly hallways from dogs ,abandon pool i want go back

Pool was closed, no pans or amenities in rooms. Very loud atmosphere by other guest. Doors slammed. Public hotel restrooms were closed and locked. Appeared there was no maintenance crew. Breakfast had packages of muffins and two rotten oranges.

Never found the gym, pool was closed couldn't even sit on patio. Shower pressure was low and never got hot. No sofa in our room, no hair dryer. Funny smells throughout building. Breakfast was packaged muffins and watered down coffee.

Room was clean

This was one of the worst stays I have ever had. The check-in was delayed. While waiting to check in several homeless people came in asking for cigarettes and drinks. Once checked in the room was not clean. Dirty walls, dirty tub, dirty table, no batteries in the tv remote, no linens for the pull out couch. When we asked for linens we were told that 6 pillows were enough for six people and we could not have any more. The pool was not open and we were told the pool was supposed to be open but was not tended to so it stayed closed. The water pressure was terrible. Overall not a good stay and would recommend staying elsewhere.

Advertise breakfast included and it was coffee and prepared muffins

Lots of little issues and the hotel listed a pool which was only my deciding factors and the pool was closed. It obviously hadn’t been open for a while!

Star was amazing and very accommodating, however its stinked reall

Very Nice And Clean My New Favorite

Amenities

The hotel gave us a room with mold!

Poor

The room was not clean and the pull out bed was broken. The bathroom was dirty. The continental breakfast consisted of a nutrigrain bar or a prepackaged muffin. I wouldnt stay here again.

We just had a terrible night there. I would appreciate if we could get some money back on that.

Clean room, comfortable beds and amazing staff! Way better than where we went the night prior!

The hotel is filthy, it have to much potential but I can the people running it just care about money. It smells bad and looks bad. Horrible experience and way too expensive for such horrible and nasty place. The staffs are wonderful though.

No heat

Room had dirty floors. Pullout bed was broken. Hotel smelled gross.

Horrible shower looked like jail

Staff rude and unprofessional. Some not all

Yes

Staff good afternoon

Couldn’t get into the room as the door was stuck had to get someone to come up after trying 3 separate times. Overall was fine for what we needed it for.

Its dirty

This is the worse hotel you can stay at and I will never stay here again. The hotel was overbooked, they gave my room away after I had already checked in, had my key and left to get food, came back and it was gone, very unprofessional.

Dirty room, no hairdryer in room. Asked for one, none available. Morning coffee. No cups had to ask. No creamer, told they were out. ( at 7am!! ) staff too busy playing on their phones to even help with questions. Shall I continue negative comments!!

Very disgusting, halls and elevators smelled like puke, room was dirty, not clean. Walked out and got

The room was in good condition, but the bathroom was tiny, and the couch bed was uncomfortable and small.

Sss

The room needs upgrades. Encounter with staff was respectful and courteous

spotless and staff very good and quiet

Bad service. Elevator foul smelling for 3 days. Breakfast scanty.

Good

stains in tub, parches where holes where filled in in walls

Staff was friendly but property is run-down. Had to be moved to a new room the 2nd day... shower went from warm to full cold instantly. Hall carpets very dirty. No hair dryer or kitchen items without requesting at front desk. No do not disturb door hang tags nd despite asking that housekeeping not disturb us there was a knock at the door interrupting sleep. Cannabis smell in the hall. I think you should get the picture.

no pool accessible hallways always had trash in front of doors

One lady, who was nice, seemed to run the whole hotel herself. The hotel itself had an odd odor throughout but the rooms were satisfactory and ample sized but not well appointed at all, very generic. The big problem is it felt unsafe. Lot of vagrants hanging around the outside of the hotel coming in and out. Zero security. The outside of the hotel looked abandoned the pool was even covered by a tarp. We made the most of it because we’re not the type to complain but we won’t be back.

Cleanliness of property ( common areas and outdoor space) was unacceptable. Staff need additional training in customer service.

The room was filthy and disgusting. Paint peeling and smelled horrific. Staff was extremely rude and nasty. Asked for an extra towel and got into an argument. I travel 5x a year. And this was the absolute WORST place I’ve ever stayed at.

No dishes in the room, no house keeping for 5 days

The room was quite small and the sofabed was broken, I was with my family, we had a tough time sleeping. There was a shortage of staff, every time the front office desk was vacant, we had to wait to see someone, there was shortage of pillows and blanket, I think Extended Stay America has lost its value proposition. I will think again if I want to book with extended stay America.

The room did looked very neglect and had a terrible experience. I had a table with a broken leg, SofaBed sheets had stains and smell and broken. Bothroom clogged, Back door antrance without safety lock. Customer service terrible, unprofessional and rude.

The manager went above and beyond to make our staycomfortable amd relaxing during this difficulrt time.

No mais, os funcionários são simpáticos esses são maravilhosos! Todos! Mas diria que não é hotel para família que espera cheio bom no Lobby, café estilo americano descente, ainda que com ovos industrializados mas quente, muito menos lugar ameno, zero serviço de quarto. No Pool.

check-in was horrible, very unprofessional...the rooms are very "lived-in" and in need of structural repair, cracks in the vents, drywall and tile in the shower need replacing, very poor all the way around

I'll start by saying for the one night (12/27) that we stayed there overall this place was clean and seemed safe. The young ladies who worked the front desk during the day and evening are both great examples of quality employees, the front desk woman who works around the midnight hour was uninterested in her job or helping guests and should be let go immediately. Regarding the property, the room smelled terrible, the faucet was broken and dresser was falling apart, there is a hole in the countertop where the sink should be have been. They advertise that they have breakfast from 6a-9a. Their breakfast consisted of coffee and mini muffins, however no cups were available. I'd stay away if i had to choose again

Staff tried their best to help us,it’s grab and go breakfast muffin and coffee , one day there was oats , but next day it wasn’t there. One day there are only chocolate muffins provided no alternative for people who don’t like chocolate, also they kept only Vanilla flavour coffee creamer, for people who don’t like Vanilla and need half and half it’s a bad coffee start for the day and we end up having it outside

The room had a strong chemical smell that made me nauseous. There was feces smeared on the wall near the bathroom. The lock on the bathroom door was broken as was the lock on the main door. This made me feel unsafe, especially for my young children. We asked to be moved to another room, but they said there were none avaliable. I then decided it was best to checkout and go elsewhere. The staff did not try to rectify anything for us and seemed unbothered by the fact that we were leaving less than 5 hours after we checked in. The only reason it was that long is because we had initially dropped off our things just to go to see family for Christmas. When we returned and I more thoroughly inspected the environment and the smell was not fading, is when I brought it to their attention and they stated they could not do anything for us.they perfectly fine

I rent a room with a double bed and a sofa coach. We didnt hav sofa, i went to tell them them and asked, they answered, they dont hav anymore. we only hav 1 chair to eat our Christmas dinner, 2 of us eat stand up, The layout of the room is horrible, the sink vanity was just in front of the bed, every time we had to use the vanity sink with open light, we woke up guess sleeping. It was not a breakfest at all, just coffee and muffin, nothing to drink for kids, NOTHING

The hold building smelled like weed inside and out people hanging out smoking. The room had a lot of damages and most of the lighting didn't work. The sofa bed was also damaged.

Door in the bathroom didn't close. Humidity was terrible. Hotels.com promotes this place as full breakfast. The only have Continental breakfast (snacks and coffee)

Well equipment

Near restaurants Says it has a pool and don’t, my room came with the kitchen, but you have to reserve everything you need and it don’t even have a coffee maker in the room. You have to ask for that as well. Every time you walk downstairs, nobody’s in the front lobby. You have to wait for somebody to walk out the TVs in the room. Don’t even face the beds or the couch it literally faces the window.

I picked this place last minute for it's location to a fishing trip...I was surprised at the reasonable cost,clean room, kitchenette area etc...would definitely stay here again...in fact I know I will be there again in a few weeks 😁

Contacted the hotel manager after being transferred to a 2nd filthy room and she is supposed to process a refund. Blood and feces smearing on the doors, baseboards dirty, mildew in shower area, old wash clothes left in shower, no water pressure in sink. Nice area but there is suspicion of drug activity in the vicinity of the hotel. The 1st floor stables so bad smells like ass and dog😩😩 Save yourself don’t go to this place.

The property was ok … fairly dirty with what appeared to have a fair amount of bad elements around Staff , especially Kay. Absolutely the worst person I come across.

Customer service was very pleasant and willing to help with cares and concerns.

VERY CLEAN ROOM GREAT STAFF

GREAT JOB KEEP UP THE GREAT WORK.....

Entire hotel smelled of mold and old water . The pipes under the sink in room 216 have visible mold on the outside of the pipe

Other than that my stay was fine.

Dirty, elevator stinks. Its no breakfast included, muffin, coffee

The property don’t feel like a hotel , a lot of persons hanging around in the lobby . The microwave didn’t work properly it has a shortage no sheets was on the sofa bed asked the first night they didn’t have any clean lines for the bed . The elevator was dirty and had a smell the whole stay. I won’t recommend for no one to stay here.

Have a real breakfast with real to go coffee cups?

Wish there was fruit for the grab and go breakfast and posibly hot chocolate. Parking was fine.lttle unkeptaround the outside of the building. Very little pressure and hot water

Overnight staff was not friendly at all. I interrupted her sleep and she wasn’t happy about it

Not good at all

Good stay so far

Clean and comfortable

Friendly staff,

I like the location. Commuting was easy as my job was up the street and my son’s school. The water for taking showers was cold the entire time and whenever you call the front desk they advise you to run the water for 20-30 minutes first. Towels and extra covers were hard to get. The elevator stopped working at one point and the inspection paper says the last inspection was in 2022 and expired 2023 there was a smoke smell coming from the over worked metal. I checked out of this room and checked into another room which I had to wait for just to be told that they didn’t have the room I booked which was two beds so I had to go back into a similar room. It was just a hassle all around. The room was good though to the best it could be.

Other guest were loud and inconsiderate at night. Room was freezing and heater didnt work. Would never visit again and never recommend to anyone. I would rate -5 star and refund

The room was run down

The front desk guy Kevin was a very helpful person

The worst

The hallways smelled awful, like rotten meat/blood that they tried covering up with air freshener. My room wreaked of the smell of cigarette. When my mom checked in, her room was not yet cleaned from the previous guest.

All good

My experience at this hotel was terrible from start to finish. The bathroom door had visible mold, and the hallways were dirty and smelled awful. The “continental breakfast” was just coffee and a few molded muffins — absolutely unacceptable. The vending machine took my money and got stuck, and there was no staff available to fix the issue or offer help. Overall, this place is poorly maintained and not worth the price. I wouldn’t stay here again.

Wonderful front desk staff

The staff is so helpful and wonderful!!! Kevin at the front desk is AWESOME

Thank y9u

Security needed to keep street people out especially at breakfast time. A show of room key may help to access breakfast area and to keep nonguests out.

The hall and elevator smell bad the hallways carpet need to be clean elevator had a bad smell all weekend

The staff when I checked in was rude. Then the next day i aaked for sheets and blankets since i also had a sofa bed in the room and it didn't have any, they proceeded to tell me they didn't have any. Then i asked the next day abd she told me to bring the dirty ones to her and she would fgive me some, well i didn't have any to give her

Yo

The staff here is amazing especially the young man Kevin at the front desk polite very professional and respectful, attentive, hard-working this gentleman should be in management.

Most outstanding staff very attentive and helpful and friendly. I MUST SAY KEVIN IS AMAZING THIS YOUNG MAN NEEDS TO BE IN MANAGEMENT POSITION ASAP

Room and hallway smells but the room looks cleans.

The most amazing staff at this hotel and management

Pet

Fgh

The

Ok

Thank you

The most amazing staff I have ever encountered in any hotel

Good

Thank you

Amazing staff

Amazing staff

Decent stay

Yo

Overall stay was good. Room and space was good. Limited breakfast options. Seems as if a number of persons/family lived there. The worst experience was at check out time, they had an additional charge they could not explain to us. When we tried to enquire it appeared the manager shunned us off and gave instructions not to accommodate us any further. We felt disrespected and unsafe at that time which forced us to leave the compound in the pouring rain. Bad way to end a good stay.

It was really bad smell and dirty

Amazing staff

It was nice

Friendly staff, very helpful and could easily dorect me ti services in the neighborhood (dry cleaning and haircuts)

Well at 5:15 the alarm went off, I got scared thought the hotel was on fire! I just wanted to rest before I went to work

When i first arrived i noticed the lobby had a funny sent as if a dirty my was used ,but no mind to me once the room was clean and had no sent. When i arrived in the room it was fairly clean but the bathroom. Oh the bathroom was nasty the mildew had taken over the shower and the toilet reeked of urin. Then to add to that the pool was out of order and it seemed out of commission for a while that should've been stated i would've stayed at a different hotel I have pictures but the app wont allow me to upload them.

I couldn’t and didn’t stay on the property. The hallway had a strong odor of dogs, and the room was not cleaned properly. There were stains running down the kitchen cabinets, and the stove still had residue from previous use. The bathroom was absolutely unacceptable—there were visible urine stains and mold in the bathtub, which also had hair left behind. Overall, it was the most disgusting place I have ever booked. I do not recommend this property to anyone.

First thing I check in the room they gave me a room that wasn’t clean then employees where fighting! Then the room had roaches, te control wasn’t working!

.

Put me in harm

Bad front sdexl guy the manager

Dirty and they don’t have no type of saftey measures

The pool was shut down. Leaves, moss and mosquitoes were evident. The condition of the pool suggested it was inoperable for more than a month. A notice that the pool is not operational should be published on Expedia and the other booking and advertising sites. We got to the hotel at 8pm. Hours after checking time. Tired from a long flight. On checking in the front desk officer indicates that the room we book is not available. I proceeded to ask why, since it was booked a week in advance and paid for. Her response with an attitude was and I quote. "I can only tell you what we have and what's on the system." Then she ask. "What you want to do?" The property states free breakfast. After checking in we were informed that the breakfast is on the go breakfast. Each morning we got a sugary muffin and granola bar. Smh. No security, the carpark was very dark at nights. Employees were dressed in hoodie and head ties, couldn't differentiate between guess. I have stayed in various hotels in fort lauderdale and this was absolutely my worst stay and hotel experience. Never again

We did not stay at this hotel! The room they offered was used and unclean. The front counter staff told us this was their only room available and cancelled our reservation and refunded our money. We were still charged for 1 night which should also be refunded ASAP!!!!! We had to book another hotel in the Boca area for my daughter's college graduation.

The night front desk lady barely spoke English and could not find the ppl in front of me reservation and almost couldnt find mine. Finally we got our key and headed up to what was supposed to be a 6 person room 2 double beds and a pull-out. There was no pull-out and the bathroom was so filthy that I wouldn't dare shower in there. Then a house roach, the small ones, crawled across the bed. We immediately left.

Rrrr

Was clean to bad the pool was close

Lala is excellent

This is the worst property that I have ever been to the swimming pool is dirty and nasty. The windows in the room have green mole on them. The hallway smells of urine disgusting never book that again.

Hotel is old and in desperate need of repairs

Proximity to freeway

My stay was fine but the cleanliness of the property was a bit disappointing and the presence of the police and for it to be South Florida the pool wasn't in service otherwise I enjoyed my stay.

Reasonable pricing as well

Dangerous hotel more like a motel

Staff was horrible, I could not stayed there even tho I paid.

I did not like this property at all , tv phone vending machines not operating rooms are not acceptable , dents in walls and appliances , hoodlums walking around hotel inside and out , not a feel safe area ,,, we will never stay here again it was a very bad experience

there was also no breakfast provided

Nothing, this place is worthless

Also, there is absolutely NO FREE HEALTHY BREAKFAST as they claim. That is FALSE. They should remove it from the hotel description. The worse staff as well. Very rude people. It’s very unfortunate that Expedia allows these kind of claims.

Hotel all over was filthy. There was pee in the elevator. Service was horrible. Zero food in the free breakfast.

I have actually never stayed in an extended stay before, so i did not know what to expect. It was a little weird that i had to dump my own trash in small grocery bags, bring my linen/towels the reception to get more linen/towels. The smell in the elevator and also in the room was not a good one. I had to take the stairs because the smell was so bad. Im not sure what the smell was in the room but it slapped you in the face as soon as you open the door. The stay was good for what it was but i will not return for another stay!

Fire alarm went off during v the night And as they were putting out breakfast ONE HOUR late. I got yelled at when I took a muffin because I had to leave to get to an appointment Horrible experience

Nice place

Worst place to stay and even though I explained to Expedia that someone opened my door with another key at 3am in the morning and I felt unsafe. They still never refunded me for the additional 2nights I didn’t end up staying!

The experience was average. I didn’t like the smell in the lobby area and elevator. The room was cozy. However, the bathtub had black spots around the faucet. I’m not sure if it was dirt or mold. Also, there was used underwears (thongs) on one of the top shelves in the closet space area. It was hidden. So, it wasn’t easily noticeable. But I saw it and was disgusted. Front desk wasn’t always available at hours at a time.

Never again.

The property is dirty and poorly managed. My room was dirty ans smelled bad. It didn't have breakfast as stated and the pool was closed the whole time i was there.

exterior security door did not close card reader did not work

OMG I don't know where to start my experience there was horrible I never want to stay there again some of the staff are lazy and careless our key stop working every night when we come back to the hotel pool was out of service the whole time no room service we changed our own bed clean up our self never again¡¡

The property was fine. The bathroom was a little beat up but it was clean and functioned. I felt safe and comfortable. This was a no frills establishme t

I received a full refund back because of the stay was unacceptable

Quick and easy check in, parking was accessible. Front staff was polite and always available. Building needs TLC, room appeared clean but had a lingering smell of some sort.

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The front desk agent checked me into a room with leaking water that dripped all night long in the tub. She told me that I could check out and ask Expedia to change my hotel because that’s all she had. However new guest came in as we were talking and she checked them in… Thankfully the next day Mrs Carla changed my room.

The room and the bathroom is not clean the breakfast is trash

Don’t know they won’t let me in my room

Would never stay here again. Moldy dirty and gross. Worse place I've ever stayed even worse than 3rd world country hotels I've stayed in

Nothing

The shower not clean

after a 5 hr plane ride, we arrived to the hotel around 8pm. we check in head to our room and the key doest work. go to the front desk they reprogram my key head back to the room and still doesn't work. this happened three times. at around 8:40 they eventually had to give me two separate rooms but on two separate floors! the door to the bathroom would not fully close. there was no extra blankets or sheets for the pullout couch where we had to sleep on. the following morning around 9 am we got a knock on the door saying they were going to come in to clean the ac unit. while my family and myself were getting dressed and ready for check out, they had our door wide open our bed moved across the room, hoses across the floor and the ac unit was removed from the wall. they were spraying the ac unit down with water, so now dust and water was being sprayed everywhere. I dont understand why that could not have waited til we checked out.

Poor

I have never had as many complaints as I have now. No key to the room, no Pool, no complimentary breakfast, TV in the room did not work, If you have an extended stay as I did they only clean the room every 7 days. I had to go out and buy cleaning supplies and a bathmat for the disgusting tub. The room was damp and smelled of pee. Wi-Fi didn't work, so I had to pay an extra $22 for additional Wi-Fi so I could work. If I wanted the sheets and towels changed we would have to take the ones we had to the front for them to switch them out and then do the beds myself.

Room was lacking maintenance, tub shower valve leaking, faucet handle on the sink came off, bathroom overall cleanliness was horrible hair on the baseboards hair on the door, I'd have to stand at my electronic door entrance with the key for 10 minutes is trying to get in no one would help me I was told just keep trying. I paid at $11 extra day for some sort of breakfast the only thing available was a breakfast bar and coffee and hot chocolate, toilet paper holder fell off the wall. Facility is definitely lacking maintenance. They're is the side door that is always open it was broken so the building is not secure anybody can get in at any time. People using a parking lot sleeping in their cars. People cooking in the parking lot overall you didn't feel safe there whatsoever very disappointed

I was coming from Tampa and I found the shower with mold and there were cockroaches in there, I could stay in those conditions. I preferred to come back to Tampa instead to stay there.

Dirty , unkept and left 10 min after checking in

Wasn’t told about the pool,check in was delayed 2 hours,was told no cleaning on the weekends so had to keep reusing towels

The rooms were not clean, sheets not clean, no phone worked in the room, microwave was not working. Just not a good place to stay.

The pool is closed water is black. Checking in was an hour late as nobody was at the front desk for 2 hours

The hotel is old and needs to be refurbished. It had a very musty smell. The walls were paper thin.

The hotel is very old, dirty, and moldy. I booked this hotel for my 18 year old son and his new bride, as they married on 02/10. They could not check themselves in as consenting adults. I had to go there and check them in despite the reservation I booked being in my son's name. I don't know what adults 18-20 year olds do when needing to check into a hotel. The policy here is 21+. Also, with a kitchen in the room there are absolutely no pots, pans, plates, silverware, cups, etc. Stored in the room as it the standard. Anything you want to use to cook, eat, or drink out of or with needs to be checked out downstairs at the desk. Ridiculous! The most horrible experience by the way is not only did I have to check my son and his new wife into the hotel, but upon doing so, we got told they have to let each guest in and out of their rooms as the hotel key machine is broken and they were waiting for a new one in the next day or two to arrive so assign room keys. So they had one employee running up and down trying to keep up with the coming/going hotel guests plus trying not to open the room door for people who had just checked into as well. Very frustrating for newly weds or just about anybody for that matter. I'm asking for our two nights rate back in the form of a refund.

We spent a week there, and I was disappointed to find that the staff did not inform us that the pool was out of service at any point. Our room was never cleaned, and when we requested towels, the front desk staff were quite rude. Additionally, we were expected to take our own garbage out. Overall, it was the worst experience I've ever had.

When you pay less, don't have any great expectations.

Terrible to say the least. First off, the door key system was broken, so you had to be let in your room with the master key. The pool is out of order. There are no mattress pads on the beds, just a sheet over the actual dirty mattress. It says breakfast is until 9:30, but it was stopped by 9am. They really need to invest in new mattresses, and re-do the rooms. They are in rough shape!

Fire Alarm batteries were dead, beeping in the hallway throughout the night. Smoke alarm detector in room was removed, more than likely battery was beeping in room as well. Doors kept open during late nights, not secure to those who have not paid.

Although the rooms and the facility was clean, they were bare bones for their amenities. Free breakfast was packaged muffins and nutri bars. We expected a bit more. The staff was polite and friendly. The plusses were it was near to good restaurants and conveniences. We stayed 2 nights. I think this particular Extended Stay was designed for families that need a clean place to stay for an extended period of time at a fair price.

No ice maker same blueberry muffins for breakfast

N/A

Very pleasant experience.

Check in was at 3pm. I arrived at 5 and room wasn’t ready. Staff not pleasant. Acting like they giving rooms for free. Poor customer service. No explanation, no excuses etc. When I finally got to my room the floor was wet and room full of odor (the allowed pets). I started to look for other hotels but all were full.

Those windoors are very dirty. The place smells.

Terrible hotel. Every room we were put into was dirtier than the one before. We didn’t even spend 20 minutes before checking out and asking for a refund. Super outdated and needs to be revamped badly!

The door to the bedroom didn't latch, the deadbolt on the main door to the hall was broken, the windows were covered with algae, and the grounds around the building were covered with trash and debris. There are also sketchy people that spend the entire day sitting in their cars in the parking lot with the driver door open until all hours of the night doing who knows what, but made the stay uneasy as we did not feel safe to leave our room.

This property is full of mold!! This property needs to be checked out by the department.

The ladies at the front desk were great and helped us out