Courtyard Chicago St. Charles

Nice location. Bath area needs updates. Side table next to the couch was flaking and rust all over. Was a hair in the tub. Someone’s Bobbi pins on the floor.

Clean room …nice staff…great babe and restaurant….only complaint is they charge for parking in the parking lot ? And for internet..even as a Marriott member?

The only observation is the bathroom was very dated. But staff and backyard were wonderful

Very good

Nice balcony clean room outdated bathroom but overall good experience

Clean facility and nice rooms. The beds were comfortable.

Everything was excellent.

I would have liked a larger swimming pool

Thank you.

I liked that I had a couch in the room and the Bistro with made to order meals. The staff was very nice too. The room was clean with a couch for added seating. Thank you.

The staff were very helpful and the location was good.

Jennifer, at check in, was so friendly. The room was clean. The pool was warm and clean. It was a good location. The bed was comfortable. The water got hot fast.

Clean rooms and bathrooms! I felt genuinely welcomed by all staff! I loved their bistro breakfast! Very worth that add on! Plenty of spaces to rest and chat too in the lobby with lots of outlets! Plus near many amenities too.

N/a

This is a filthy vile hotel with cracked tiles, filthy room, strange clientele. Very deceptive from reviews. Never ever will stay there again and would never recommend it. It should be shut down!!! Not worth a penny.

Front desk lady was very pleasant and helpful, room was clean and cozy

Everything was excellent

Everything was as advertised. I didn’t bother with breakfast. It isn’t free

Very good

Very good

very clean and very cozu

Good location

The location of the eatery is right in the lobby, booths and tables are right in front. Wanted get a drink before turning in but because the person called off they had nothing.

Rooms were comfortable. The location of the eatery is right in the lobby, booths and tables are right in front. Wanted get a drink before turning in but because the person called off they had nothing.

3 night stay. Under staffed. No happy our as it was closed friday and Saturday. Bed was so uncomfortable. I think it was broken. Need to update mattresses. The bright spot was the girl at the starbucks counter was so friendly and welcoming. We visited from NY on business 3/19 to 3/22 2026

Staff was extremely helpful and wonderful to talk to. The rooms were great and noise level was minimal with a full house. Great stay

Good

Easy check in great location. Rooms a little dated

Nice

Friendly staff members and customer service representatives.

It's not the hotel I'm upset with it's Expedia trying to get a refund for this day because the hotel refunded my money but I can't get it back from you what do I do

Clean room and friendly staff

Yes great service

The place was amazing overall! Nice and clean establishment, very nice lounge and dining area. Cookies in between meals! Will definitely be back for a longer visit next time!

Exceptional

Good

Location was central and convenient The pool was tiny and my child for the first time ever did not want to go in the pool! The faucet did not have hot water in our room. The hotel lobby fire was not working so it didn’t feel cozy. Most importantly, my husband and child suffered with their asthma the entire night. After a discussion the next morning with the front desk staff, I was told that the hotel allows pets on the 1st and 2nd floors. We were on the 2nd floor. My husband and child have severe reactions to pet dander and pet hair! Although the hotel rooms are probably cleaned regularly, the likelihood of there still being pet dander present is pretty high! Lastly the hotel room was over priced at $150/night. It’s the middle of winter, hotel almost empty and breakfast was not even included. I checked the price the day of and it was almost $50 cheaper ($101). This hotel experience was not worth the money!

Location was central and convenient The pool was tiny and my child for the first time ever did not want to go in the pool! The faucet did not have hot water in our room. The hotel lobby fire was not working so it didn’t feel cozy. Most importantly, my husband and child suffered with their asthma the entire night. After a discussion the next morning with the front desk staff, I was told that the hotel allows pets on the 1st and 2nd floors. We were on the 2nd floor. My husband and child have severe reactions to pet dander and pet hair! Although the hotel rooms are probably cleaned regularly, the likelihood of there still being pet dander present is pretty high! Lastly the hotel room was over priced at $150/night. It’s the middle of winter, hotel almost empty and breakfast was not even included. I checked the price the day of and it was almost $50 cheaper ($101). This hotel experience was not worth the money!

Check in was fast. Room was very clean and spacious, had a beautiful balcony, was very close to the theatre we were going to. Had a beautiful lobby area. Fireplace with couches, tables with chairs. The Bistro was excellent for breakfast. Everything was very fresh. The staff were extremely nice. I would say the only downer was the pool was small but very clean. I would definitely stay here again. Very affordable also. Thank you it was wonderful.

Everyone was nice Never got refunded for not using the amenities fee you charged me for. An extra $187 at check in was INSANE after paying $160+ just to book for one night.

Everyone was nice Never got refunded for not using the amenities fee you charged me for. An extra $187 at check in was INSANE after paying $160+ just to book for one night.

Staff were exceptional

Very nice… Wish they had a hot tub with the pool

Staff and Room was excellent

Staff was great, room was very good but bathroom needs tlc.

check in was awesome! love being a marriott member!

Staff was very friendly & helpful. I really enjoyed my stay!

Every member of the staff i encountered was great and helpful. For that i would give 5 stars. However from the hotel to the rooms, left a lot to be desired. First walked into the lobby, the carpet smelled dirty, with the smell extending up to the hallway of the floor i stayed. The first room i stayed in for a few hours until the door locked stopped working a few hours after check in. They tried to resolve the issue however it happened again and they changed my room. Second room the toilet stopped working for a few hours, It stopped flushing . At that point i chose not to complain as i would be out doing business that day and was scheduled to check out the next day. The sheets were uncomfortable as i itched horribly whenever they came in contact with my bare skin. There were stains on the furniture, on the walls, in the paintings on the wall. Lime scale in the bathroom, shower curtain ripped. The list could go on without end. I would never go back ever but worse i now have to make sure i read Expedia reviews versus looking at the scores. It received and 8.8 definitely not for the accommodations but more likely for the staff.

The staff was fine. The room smelled, shower and tile had rust stains, the water wasn’t very hot in shower. The walls in bathroom had stains on wall paper. Front desk offer switching rooms too tired to even want to switch. The fridg in room didn’t work and they didn’t even have a microwave in room.

Paper thin walls. No sound proofing between floors. I can hear everything from above room. Floors squeak. Rusty tub and sink. Hvac was okay. Gym was okay. Breakfast is extra.

Everything was good, except I was charged $20 on my credit card for nothing.

The room was clean and the bed was comfortable. It would have been nice to have a microwave in the room. There was coffee but to say that they made some food was a joke. No one was behind the counter of what was the “restaurant area” and it was dark. Other than that they had a small pantry area to buy food but nothing in your room to warm it.

Had to change room 3 times. They had us in a handicapped room the first time, the room smelled of smoke the second time but the third time was a charm.

Clean room. Courteous staff. Breakfast burrito was amazing.

All the above thank you

Flavor, price and kind staff

Flavor, price and kind staff

Exceptional

Two thumbs up for a very quiet hotel stay with good (Starbucks) coffee available in the lobby in the morning. Staff was friendly and helpful. A tiny, indoor pool is perfect for smaller kids. Like a lot of hotels, this one is suffering from a lack of staff so the on-site bar and restaurant were closed during my stay. If that is important to you, call ahead to see if they will be open during your stay.

Add N/A to your questions.

Very good

Service was awesome, front desk staff was super friendly

The front staff was very friendly and helpful. I was Very disappointed that bar and restaurant was not open over the weekend.

Good location. Freindly staff. Their elevator was pretty slow but we were on the 2nd floor so it wasnt too much of a hastle to take it. The room was clean for the most part (some minor stains on the couch). the Water took a minute or two to heat up and bathroom felt a little outdated but the bed was very comfy. AC worked well. A pleasant place for my 1 night stay!

Towel bar in bathroom was about to fall off, carpets were old, room amenities were average.

Everything was excellent

Professional & flexible

The hotel was very clean and quiet and the front desk staff were very nice and helpful.

Bathroom shower was a little dirty. Window needed to be cleaned better on the outside. Fitness Center had a broken TV and the remote control was on the floor with the batteries out of it. Looked like some ceiling tile broke and there was white pieces on the fitness center floor. Ice machine was not working on the third floor.

Very clean. All the staff were friendly and very helpful. Great location.

Great!

I had ants in my room.

I was very disappointed

It was a very good stay.

There were several bugs found in the room (bedroom and bathroom). Bathroom was very old— faucet was bent and water drained extremely slowly. By the time I was done showering the water was way above my ankle. And a one night stay was over $300!

We stay here often when we come to shop and enjoy the area.

Convenience

Good place

Clean and nice room. Staff was very friendly.

Staff were friendly. Bed was comfortable. Would stay again but definitely in need of improvement.

They tried to charge me $75 for a sheet because I started my period , they did refund it but it was embarrassing how it was handled and that I even had to explain , complain and write to corporate to get this refund

Close proximity to shopping and restaurants.

Towels were old, hard and sandpaper rough.

The building is old but clean. The room was a decent size and quiet.

Clean

Eveerything was fine.

Happy with location and service

Love this place! Great lobby and fireplace! Bar and dining are good.

Except for tv that didnt work, everything was better than others. And im still going to give you high remarks

Great room

Convenient to the downty.

Everything was good

For that price, would like to have a free breakfast!

Excellent check-in service and instruction. Room was clean and comfortable. It's a little worn, the bathtub could stand a refinishing, and the seal around my door into the hall was such that I could see into the hall. But very comfortable, convenient, and I would stay here again.

Very out dated. Rehab is needed here. Musty smells fixtures in disrepair and need updated tub was rusty and bed was stiff and springs made noises. Barking dogs in halls and kids running in the hallway

A bit expensive but good

Mattress was not very comfortable. Small suggestion: they could easily add shelves - in shower room and under the sink to be more helpful. No place to set clothes or toiletries when showering because toilet and tub are separate from sink. There is plenty of space in the shower room corner for a stool or a shelf.

Nice Hotel in a good location. The room that we had was next to a generator that pushed out a high level of noise. Other than that it was a good stay. The food was good and the staff friendly and helpful.

The property was in a great location, close to shopping and dining. The staff was incredibly pleasant and friendly. The rooms were a little outdated, and there were some imperfections in my bathroom, such as a cracked shower and tiles. Other than that, it was a good stay for my first time in St. Charles.

I had an amazing stay thanks to the wonderful staff!

Excellent property and staff, the only thing that held back a 5 star rating was the very high pet fee. Would recommend this hotel with that exception.

Great place!

Big shout out!

The convenience location

This was the best experience I have ever had at a Courtyard Marriot. My friends and I just stayed here for one night as we passed through on a road trip. Paula at the front desk was such a gem! She made us feel so welcome. She gave us water and offered suggestions of things to do and see. She walked us to the courtyard in the back and just showed true hospitality. The rooms were nice, the lobby was clean, and the location in St. Charles was great, but Paula is really what made the stay stand out. Thank you so much!

The staff was wonderful. Not only did they check you in, they followed up with you to make sure everything was going well. I have never seen such great customer service for a one-night stay.

It was nice

Nice property

It would have been nice to have a small bar where you could unwind at the end of the day. I have stayed at many Courtyards with a bar.

Great location! Plenty of walking available if you like. Lots of shopping and restaurants nearby. Near main roads but very quiet and safe area. Staff was extremely accommodating with making sure we had a handicapped accessible room. Very pleased with the room, staff, location. Full breakfast every morning is included. I will most definitely stay here again

I was put in a handicapped adjoining room which I was not happy about but I did not say anything. I wanted to switch rooms but I was tired. The next day I discovered bed bug bites on my leg. I have had bed bugs before and knew exactly what they were. Without a doubt I got them in that room. I called the hotel and they said they would tell the manager. I called three times that day and got no real answers. Finally spoke to someone in charge and they said they’d look into the matter and call me the next day. I never got a call the next day and finally called myself. I spoke to a very unsympathetic manager. He said they examining the room and found no evidence. Essentially my word against theirs. I understand bed bugs can happen anywhere. But to not even receive an “I’m sorry” is unacceptable. I am now worried I brought them into my home.

Clean and quiet. Would definitely stay again.

Bed was uncomfortable. Poorly done repairs. Booked for a business trip for 2 nights. Stayed only one.

Love the carpet in hallways. Our room was great but time for carpet change. I’m sure it’s on the list. We will be returning in May!😀

The only things so far that have been a bit of a challenge were the bathroom door is heavy, loud and it isn’t even with the door frame (we have this problem at home) The other thing was when we came back to the hotel after midnight there was a security measure that we didn’t know about. My husband figured it out.

The staff was not friendly upon our arrival, had to wait around 10 minutes to check-in, since there was no attendant at the front desk. The pool is small and ICE COLD, we had mentioned the pool was cold to the staff and no changes were made. I was not made aware at check in that the entire hotel was undergoing carpet/furniture cleaning during my stay. At 8am in the morning the following day of our arrival, housekeeping slid a note under the door with the notification that a third party service would be entering our room to clean the carpet and furniture. I found that extremely unprofessional; I should’ve been notified upon check in. The snack bar/breakfast was not open once during our stay. On our day of check out (check out time being noon), housekeeping attempted to enter at 9am. Overall, I wouldn’t recommend.

The ease of getting to my sons house. What was bad was as soon as we got to our room the fire alarm went off and didn't get an explanation as to why. I understand why they wouldn't let me back in to get my wife but she walks with a cane and has trouble with stairs and we were on the third floor. She made it out on her own but I would have wanted to be there for her.

Property was clean and lots of restaurant around the area.

There was a vibration the effected the entire suite at 11pm causing us to have to change rooms.

Staff very friendly and helpful. Cleanliness of room was not good. Looked like bathtub faucet had mold on it. NOISY next room neighbor..staff was very helpful in asking them to tone it down. The noise came right through the door that connected the two rooms..

Room was a bit small for a king with pullout

Hotel is clean, modern, cute. Have laundry facilities for guests, climatized pool and a beautiful bar space at front desk. You have stores, restaurants, gas station, everything just walking around! Lady at the front desk was very nice. Totally recommended

Great staff

I requested 2 double beds and received 1 king. I ALWAYS request 2 double beds whether i am solo or with my spouse. Very disappointed.

Clean.

Breakfast was unavailable

Bathroom was very dated

I loved my stay.

Expectations were exceeded. Would have like to have a microwave in the room but that's minor compared to all the pluses....

Close to people I was visiting

Property and rooms are very clean. Very dated though and understandable in this economy.

whole place and friendliness of the staff.

Mold everywhere, dirty bathroom, sketchy clientele, did not feel safe, staff was not interested in helping, and food was horrible.

The property had multiple problems from the poor service received from the staff right from the beginning, the front desk associate was very unfriendly. It seemed like we inconvenienced her for staying at the hotel. This was one of the worst experiences we had for a Marriott hotel. The room had bugs on the carpet and the AC kept turning off.

I wish that the bathroom in my room looked more up to date otherwise it was an average stay but not what was advertised on Expedia

A complimentary continental breakfast would have been nice.

The hotel was beautiful and very clean. staff was extremely friendly. I loved the private courtyard with lots of outdoor seating.

I wished they had a microwave in the room .

Ryan at the front desk was great and very knowledgeable! Good room. Wish there was a waste basket in the bathroom but yhars my only critique. Service was amazing!

Only downside there is a very loud noise from a machine or something during the nights

Good hotel just the pillows are hard the bed not so comfortable. The rest is good

It was nice and quiet. The cafe was closed so I had to order out for dinner.

I didn’t like that my prepaid reservation through Expediawas cancelled by the hotel and I had to rebook directly with hotel for a higher price.

Staff was very helpful. Room was very clean. Breakfast burrito was amazing.

Friendly staff

Bed extremely hard and very uncomfortable. Couch dirty / stained

Very comfortable, clean, excellent staff, close by where I needed to be.

Only downfall is you can hear everything if someone ia beside you - better insulation needed

In the St Charles area on business for 2 nights. The rooms were nice, and the gym equipment was solid. My favorite part was the breakfast. Juice, coffee, bacon, eggs, potatoes, & toast. It was $13 and well worth the money spent. I love a made to order breakfast that's made with love. I'll definitely stay here again.

Hotel was nice and clean. We had a quiet, comfortable stay.

Friendly people at the check in was good. The girl in the bar/food was excellent. Food and drinks were excellent!! But the room was clean but outdated and the window the Veiw was bushes. The bed left alot to be desired. We felt like we were sleeping on a roll away bed. They definitely need new mattresses. Also the toilet in the bathroom, was clean but the toilet seat reminded me of a rest stop with the spilt toilet seat. A remodel is needed.

Perfectly located and excellent condition

RUDE STAFF

It was what I expected. I didn't have a need for a restaurant but was happy to be able to get an appetizer or sandwich, which is what was offered.

Staff was great

Our stay was fine. Room was comfortable and our stay was pleasant.

I was struggling trying to get a taxi. So I finally called to the front desk and they put me in touch with American Chauffeur. The car service was perfect.

We’ve stayed in the area many times over the past several years & this was the nicest place we’ve stayed at by far. Thank you.

I ordered 2 rooms that cost the same price. When i got to hotel 1 room was charged an extra $80 the clerk said she would talk to manger to get my money back. I didnt get it back than they charge a $40 deposit I only got the deposit back for one room. The hotel itself was nice clean and I had a balcony the only thing is during my weekend stay I never seen housekeeping doing the whole stay.

Did not like at all

The staff was unbelievable! Very friendly and welcoming each and every time we connected. The facility was well maintained, clean and very quiet. Top place to stay!

Rooms were very clean

Great hotel for the price!

My stay met my expectations. The TV showcasted my name with a welcome message as well as a bon voyage message. I like that special touch. The staff were all very friendly.