Super 8 by Wyndham St. Charles

Clean and good value. Friendly fast check in

Not good. Very little selection. Breakfast !

Didn't have breakfast. Couldn't wait around. Towel shelf was hanging at a 45 degree angle, a bolt was missing. The towel hooks were coming off the wall, when I hung my towel on it the hook pulled mostly out. I pushed it back in. The toilet wax ring was bad. When I sat down, water leaked all over the floor. No place to put my suitcase, so I put it on the nightstand.

Easy check-in & out Broken Elevator

Very good

It was clean, didnt really see much staff but seemed sufficient and it worked!

There were cockroaches in the room I found a baby cockroach and then an adult one within 10 minutes of each other I would not suggest renting at this hotel till it's exterminated

Very good

Passable

Ive stayed here a few times now whistle travelling from the UK, will be back again, good value

Very poor

It was very good: the price and quality! I am satisfied! Blank

It was very good: the price and quality! I am satisfied! Blank

First day my choice of room was not available but they moved me to a better room next morning. Room was clean. Staff was good in dealing. I enjoyed my stay.

Location was great Front desk staff. He like didn't trust me. Kept telling my my card was declining . But it wasn't. He wasn't even trying. My bank's automatically tells me when it's declined my banks never did. . He told me he needed my ID and card and had to swipe it it was suspicious... felt like he was stealing my card information.... I had already done the e check in so I don't understand why he had to do all that. Bathroom was fully of black mold

Location was great Front desk staff. He like didn't trust me. Kept telling my my card was declining . But it wasn't. He wasn't even trying. My bank's automatically tells me when it's declined my banks never did. . He told me he needed my ID and card and had to swipe it it was suspicious... felt like he was stealing my card information.... I had already done the e check in so I don't understand why he had to do all that. Bathroom was fully of black mold

Bad

Poor

Everything is very good

Place had cockroaches. It needs to get off your bookings

Place had cockroaches. It needs to get off your bookings

Clean

Great stay

Quiet place!

Very good

Exceptional

Superb

Close to store

The same good staff Close to store

The first room was full of roaches. We took a second room because it was late on a Saturday. This location is basically a flop rouse for monthly's

My room was broken into twice while I was in it once they given another guest my key and he came in and just started walking around my room while I was sleeping then another day while I was sleeping someone from the staff kicked in my door but I had the extra lock on, so they kicked right through that and broke the door. This is just bizarre behavior for hotel management. It’s terrible there’s no other way to put it.

Staff was nice and friendly Elevator was broken, hallways filled with cigarette and marijuana smoke, cockroaches in the room and dark stains they resembled blood on sheets.

Staff was nice and friendly Elevator was broken, hallways filled with cigarette and marijuana smoke, cockroaches in the room and dark stains they resembled blood on sheets.

The door was broken.

Smoke alarm went off at 5:30 am and would not stop had to be removed

The carpet was filthy. The desk chair "pleather" was coming off. It was humid and musty. I had to go buy an air freshener because it smelled bad. AND, there was a fridge and microwave but no coffee maker! AND, the TV remote didn't work! Had them change batteries, but it was stuck on one channel and one sound level! Good thing there was something decent on to watch.

I had booked online for st. charles mo and ended up finding out I had reservations at st. charles Il. Beth at the front desk was absolutely wonderful helping us get the mixup taken care of.

Thus hotel is horrible. The elevator was out of service. Both my spouse and I are seniors and I am handicapped. They made no effort to move us off the third floor. We had to take the stairs. The heat did not work. There was no breakfast when we left at 9am.. worst stay ever. Staff was never at the desk. Worst stay ever. At a minimum someone ows me a breakfast. Worst stay ever. I left a similar message with the hotel and was ignored. So customer service is horrible too. Worst stay ever. I do expect a response from someone Worst stay ever Thus hotel is horrible. The elevator was out of service. Both my spouse and I are seniors and I am handicapped. They made no effort to move us off the third floor. We had to take the stairs. The heat did not work. There was no breakfast when we left at 9am.. worst stay ever. Staff was never at the desk. Worst stay ever. At a minimum someone ows me a breakfast. Worst stay ever. I left a similar message with the hotel and was ignored. So customer service is horrible too. Worst stay ever. I do expect a response from someone Worst stay ever

Rooms can be brighter

Nothing about this hotel was good. Room smelled was dirty and there was a faulty switch in the bathroom I didn't like anything

Breakfast was not good

The rooms are dark barely has light.

Broken elevator, mold, roaches, bad odor, staff no where to be found. Avoid!

The staff was very nice and the beds were very comfy. The shower air pressure was awesome.

Every thing we else

Didn't mind the stay until I was greeted by roaches in the bathroom in the middle of the night. I had to keep the light on to make them hide all night. At least it FELT like they DIDN'T come into the room. Nothing crawling in my bag so I'm good. I probably would have taken another star.

yes super clean

Bugs in the room. Poor quality breakfast and not well stocked.

What breakfast?\nNothing was ready.Nothing was done, and I'm a windham member.This hotel does not meet the standards that's for sure!!!! There was cockroaches in the room.No breakfast prepared in the morning!!! doors that are supposed to be locked at night. Had coffee cups or objects holding them open strange people lingering around. My dogs were with me and had to drag them them through the door. I have never had to do that. Normally, they're so excited about going on a trip.

The elevator was out of service

Room was clean and smelled very good, unlike the Super 8 in Aurora/Naperville both rooms reeked!! Clerk never set up dining area, chairs were left on tables and guests needed to remove and place all chairs if you sat at a table…..he looked like he was asleep and had attitude on a request about pancakes…..otherwise other personnel were gracious, helpful and polite!!

It was good stay

Didn't stay...staff was so rude

This was the dirtiest hotel I have ever stayed in. The parking lobby reeked of weed. I would definitely not stay here again.

Check in was easy..no fuss.. but My first room was supposed to be a king bed but the heater didn't work so I was switched to the one next door...which had double beds sized down from my original room.Where ever I go I use bed bug spray. I was bite once and showed the attendant in the morning and nothing was done. Place is so outdated.

Room wasn’t clean, in the middle of a remodel, and next to a load elevator. Asked for a room change and was denied. They need to make that stay right.

Closeness to front lobby and ice machine. Was on 1st floor. No water pressure in the shower, no chair, had to ask at front desk for wash clothes and face/hand towels, parking was a little bit of an issue, super 8 Sign was never lit which made it very difficult to find, during our 3 night stay housekeeping came in our room and make the beds and cleaned our room they replenished the towels but not the wash clothes or hand towels so again we had to go and ask the front desk, they only made the beds once during our stay, they emptied the trash, the breakfast was non existent coffee no juice, when we got in our room the smoke detector would chirp/beep loudly so someone came in and unhooked it and said he would replace it the next day,it never got replaced, vending machines didn't work and had no choice of diet or no sugar option, everything in the vending machine if they were working was 2$ for a small bag of chips or a 12oz of soda

I love it!! 100 % recommended

It was clean and the staff was nice. The only reason i picked it the pics online for breakfast, which is false!

We arrived, check in was quick but did not check my D.L. Only my name was asked, I was given the room keys, our room was on the 3rd floor and the elevator was out of order. There was not other rooms available on the 1st or 2nd floor. The room was updated with double beds. The bathroom was old, dirty, the toliet wobbled and the tub was old/chipped. The floors were not vacummed - saw a bracelet on the floor. The sheets appeared to be clean, pillows and bed was some what comfortable.

Dirty needs a refresh

This property is near downtown St. Charles. Our stay was fine, but the elevator was iffy at best. Another guest got stuck on the elevator which left us using the stairs.

No one was ever at the front desk. Hard to find anyone for help. No iron for personal use. The phone didn't work to contact front desk. Breakfast was a joke. They had nothing filled. It was just a cheap stay.

Nice and quiet, relaxing

The worst hotel I have ever stayed at!

Attendent got milk & got tge juice macine working for me. Comfortable bed

We reported the fire hazards last week. We chose not to go today because of lack of response

This hotel was dirty and ill maintained. My room had a persistent musty smell. The hallways, elevators, and crawl spaces in the stairwells were full of garbage. Look, I’m used to staying in seedy cheap hotels, but this was really something. Not to mention, the other tenants, most of which were living between their cars and an assortment of rooms were far from quiet or respectful. This one gets a big YIKES from me.

Just had the best of time with my girlfriend wouldn't want a book for anybody else

We booked a room with a queen bed and got a double bed. There were pills o.n the floor, the curtains hung on 3 hooks, the towel bar was broke, the soap dispenser was torn off the shower wall, and the mirror had been removed from the wall and rehung, but not in the same place, so a different color of paint shown. We left after the first night

My stay was fine overall. Breakfast choices were limited. The orange juice and apple juice machine ran out after the first day and put out brown water and clear water. The hotel ran out of the bags of mix and still had not got them in on the morning I checked out. Room was fine.

Woke up the 1st night covered in ants. They switched our room to one with huge stains everywhere. Shower handle would come off in hand. Never once asked if we wanted room cleaning, we were there for 5 nights. Just a horrible experience. People always hanging outside at entrances.

Clean and efficient.

Fire alarm detached from wall...working? Tub/shower handle broken. Window foggy, no lounge chair, bed and bedding were fine. Breakfast unappetizing, floor sticky, elevator clunky.

took shower, that was a hazzard

If you’re in town for a concert and want a cheap place to sleep, this will do. One positive: it was quiet during sleeping hours. The room and bathroom were dirty, no hot water, “blankets” are paper thin and our room was missing the smoke detector. Outside there’s a bus that appears to be where someone is living. It’s Super 8 and was $88 so we got what we paid for.

The person checking me in was very offensive.

This hotel is in desperate need of upgrades. I stayed on the second floor. I could hear the people on the third floor above me walk all night. It was like they were marching. The floors also had weak spots so at times when the people were walking the frame of the room would squeak like someone was going to fall through. I stayed during the week and weekend and on the weekend there was not staff available. A number to reach someone was posted at the front desk if you needed help. Overall, for the price it was not bad. But upgrades and renovations are a MUST!!!

It was alright didn’t expect much but it was cheap. Cigarette burns were in non-smoker room and different kinds of stains on sheets and pillows

Would stay again recommend to people.

2nd was our room, as soon as I opened the door the smell was overwhelming, the room.was trashed, trash all over, sheets were piled high on both beds with wjat appeared to be blood and fecal matter on one sheet, bathroom was wrecked with trash and towels all over it as well, looked like a tweeker had been living in the room, front desk said it had just not been cleaned, it needed more than a cleaning. 3rd incident, our new room was a little better with only a hole in the bathroom ceiling and a small amount of trash on the floor 4th incident, we left at 530am ,upon opening our door a young couple walking by heard me joking about our experience and they remarked "did your bed have cockroaches all over it also?" Uh, no that was a new one, they apparently had to be moved from one room to another also. Bottom line, stay at your own risk

Great budget place to stay very friendly recommended.

Room was nice and clean , ease of access to all our destinations. Will stay there again.

Good hotel for the price

All these hotels these days have weak breakfast. No protein, only carbs

Staff was very friendly

Broken toilet one room switched then leaky sink all vending machines either broken or no snacks left, breakfast juice didn’t work cereal and pancakes and toast limited selection late checkout was ignored as if front desk didn’t pass on to housekeeping staff was not very friendly cheapest price I guess you get what you pay for it was tolerable for what was paid beds okay shower pressure very good

Room was very nice and clean, will be staying again

This was the worst hotel I have ever stayed in. I asked for a refund and got cursed out

We have stayed here twice now; not fancy by any means, but it's a fair price, good place to s@#!, shower, and sleep!

Numerous issues such as damp carpet, microwave not operational, towel shortage. They switched us to another room which also had damp carpet from cleaning.

Always enjoy visiting St. Chaz! Super 8 is relaxing and accommodating.

Clean good location

Enjoyed the stay

Continental breakfast was very poor they had nothing as they didn’t keep it stocked with what they had. Only one day was it stocked had to ask for things always out of stuff within a half hour when they started serving at 6am when they were serving to 9am. Stayed here for 6 days. Only one day did come in to clean room and that was the day before we left. Very disappointed for a hotel that is by Wyndham as Hotel.com does not credit customer with WYNDHAM POINTS even though when I booked it I gave the person my reward number. Was told because I booked it through a third party Hotels . Com Will never use hotels .com again.

Okay

This is a 2 star hotel at best and like everything you get what you pay for, just don't expect much if you stay here.

Our room smelled a bit funny, but breakfast and everything else was fine.

Horrible place. Literally crack heads screaming at nothing but the pillar out front. This place literally houses section 8 people. People kept knocking on my door in the middle of the night. I will never stay here again

Not a pleasant experience. When we checked in and went to our room, the shower had terrible stains that looked like it had not been cleaned in a while. The ice maker was out or service and they did not have any other means of getting ice. We were there for a wedding that we were attending the next day and when my wife went to take a shower that night, the plunger that activates the shower came right out so the shower was unusable. The front desk offered us another room that we were going to move into the next morning since my son was already asleep. The next morning we went down to the new room. The top sheet on one of the beds was stained so I took the sheet off and brought to one of the employees to get another sheet. When I went to put that sheet on the bed, I noticed that the fitted sheet looks like someone's butt crack had stained the sheet. I went back out to the employee and had them remove that sheet and bring me a new one. The next morning, went to have their breakfast and they were out of both apple and orange juice completely and had no more in stock. This is a holiday weekend and you think that they would have been prepared. So I went back to the room to find out that my key would not work anymore. Went to the front desk and they said that none of the keys were working and they let me into the room with their manual key. I will not be staying at this hotel ever again and will make sure that if my friends or family travel there that will avoid this hotel

There were holes in the walls. There was no breakfast that they were supposed to have. It was dirty. Very unsatisfactory.

It opened into the most run down room I've seen. Full size beds with cheap matresses. That constant smoke smell(even though this was a "no-smoking" room. Then, into the bathroom for dirty towels still in the room, and mold in the shower. Luckily for me, Expedia worked to get my stay refunded and I went elsewhere by 1am. Do not stay here. Period.

First. There was no ice. They could have gone to the BP Station down the road a bought a few bags of ice. Second, the bed sheets were stained. Third, there was no side chair as shone in the picture when I made the reservation. Fourth, breakfast was the worst of any of the hotels in the area. Juice machine didn't work and your choices were pancakes or toast.

Had to switch rooms. First room had heat cranked and leaves drying out. Customer service was very poor.

Good location!

Toliet was not bolted to floor tight , was loose. Kept hearing doors slammingand people being loud in hallways. When checking out no one at the desk , and there was no breakfast as the add said either. I was late for my event cause waiting for a clerk , even called the number they left , but kept getting a busy signal.

Toliet was not bolted to floor tight , was loose. When checking out no one at the desk , and there was no breakfast as the add said either. I was late for my event cause waiting for a clerk , even called the number they left , but kept getting a busy signal.

It was a very comfortable room. But, the tv stations didn't satisfy fully our watching pleasure.

Hotel charge ro get a remote, didnt have icemachine outside was told that homeless people putvthere hands in it. Hated the whole stay.

It would have been nice to know that they only had juice and coffee for breakfast with nothing else.

Hotel was okay but the lobby smelled HORRIBLE

Stained bed..bodily stains

It was nice n clean peace full

Overall, decent property, just some personal observations.

There was a coat rack/ shelf right at the edge where the hall ends going into the bedroom portion that are at head height. I got caught in the neck by a hanger and hit my head on the corner of the shelf coming out of the bathroom and left a big bruise. The “continental” breakfast was a joke. Only had a pancake machine and some stale cereal. The pancake machine would make two silver dollar sized that would take 5 minutes a time. The coffee tasted like used motor oil.

Convenient and quiet. Very friendly guests and staff.

The halls/rooms had unpleasant odor. The water pressure in the shower was next to nill. The toilet was not attached to the floor. Plus, someone tried to come in our room around 6 am! Thank g_d we used the top lock as well otherwise they would have entered! We will NEVER stay there again.

So convenient to my family

Came back to the room and the towels were not switched out nor the bed cleaned/made. No phone in the room to ask for fresh towels, had to find a housekeeper.

It good experience

Room was nicely decorated and had everything we needed- microwave, good sized mini fridge, nice bathroom. We had a basic room with one queen bed. I love that the fleece blanket was on the bed. AC worked great. Hotel was easy to navigate, no big deal to run to the car and back.

It was average. Breakfast was way below average. No pastry, no fruit no oatmeal Quiet

Didn't spend too much time in the room, just slept and left in the morning.

Lets just say it was a place to sleep when in St Charles for a show/concert... Not the cleanest place I ever stayed but not the filthiest either.

Nice area very clean outside

Non-smoking room reeked of smoke, bathroom had hair in sink, doghair all over carpet. Will NOT stay here again!

Poor management, bad smell in the hallways,

Not the nicest but will do if your desperate.

Very run down

First what I didn't like is that there is no ice machine it was broke down and there was no light in our room and the back door was broke could not use it other than that the people were okay got a whiff of ganja once in awhile haha pretty strong I had no problem with anything else did you have a pet squirrel that you can feed I guess all in all I felt safe I guess and it was close to everything I had to do but if they just would take care of the little maintenance things I could score them higher.

The first room had a leak under the sink when I checked in. The second room looked like it had been sloppily (and badly) "refreshed" with paint and plaster droplets in the tub, on the floor. The bed sagged horribly.

Very clean and updated

There wasn’t a phone in the room to call down to the front desk. I understand almost everyone has cell phones but that’s not the point. The room was very sparse on electrical outlets. I had to plug in my cell phone and cpap machine on the opposite side of the room where my side of the bed was which was very inconvienent. A easy remedy would be to swap sides of the bed but my fiancé also has a cpap machine. We brought our firestick to watch a movie when we got to the room and had to unplug stuff to get it plugged in and then the tv wouldn’t allow the firestick to work. No continental breakfast like the advertising said there would be. We checked out at 9:30am so it wasn’t like we were late getting to the dining area. Very disappointed. We normally stay at Super 8 motels when we travel but this has been the 2nd time since Sept 2022 that we’ve had a bad experience. We may have to change our preference of where we stay.

Clean and quiet. Great king size bed!

Breakfast was non existant. There was a broken pancake machine and stake bulk cereal with an open gallon of milk. Many "full time residents" on the property with their associated drama fighting at all hours of the night and early morning. Cheap place, but never again. I travel a lot for business and I will never go there again. People were cooking in their rooms and stinking up the entire floor.

Paper thin walls, ice machine didn't work and there was only one, hair dryer didn't work, no breakfast in the morning as advertised, no real security in the room, no chain on door, no one there to check us out, loud noises coming from (?), stuffy room because the air/heat system didn't work. No ventilation, except the windows. Received a call from property owner/manager because dog was barking. The place was so noisy that I'm not surprised. Dog woke us up at 3 am because someone was standing at the room door, trying to open it. I doubt that there's any security at the front door and it's probably left opened 24/7. The person that checked me in was nice. Things were somewhat clean until I found urine on the shower curtain. The difference between this and sleeping in your car is this did have a workable toilet. One of the most uncomfortable stays I've ever had in a hotel. Got very little sleep after someone tried to open the door when we were in the room.

This is a working man’s bunk house. Room smelled like a smokers house

The property is your basic Super 8. Conveninet location, dirty, smelly and badly maintained. All for $200 per night. It'l be a cold day in hell before I give this or any Super * another chance.

Dirty

I have never stayed in a hotel with no phone in the room, no phone so no wakeup call. There was empty kleenex box, no coffee for coffee maker and could not call for some with no phone.

Extremely limited breakfast items. Room was quiet ant clean.

Continuous dogs barking

Breakfast was sorely lacking. Only 2 cereals and pancakes. Not even juice.

The lack of cleanliness was unsettling, but we couldn't change reservations by the time we saw how bad it was. Will not stay at a super 8 again.

Safe comfortable

Kind of dumpy but for the price I guess it worked.

The front desk person was very nice and accommodating and very friendly.

Experience was what I would expect from a Super 8. Room and bathroom were clean enough. Could have used a bit of maintenance but I wasn't worried about bugs or safety. Check in was fast and the man behind the counter was pleasant.

Clean abd convenient

My first room was dirty, sticky substance on desk and toilet was in unkept condition with stains in the bowel and dirty seat. The hair dryer also did not work. The representative was attentive but after he took me to three other rooms finding them dirty and one of them also had a hair dryer that didn't work. The room he left me in had the lavitory faucet looking like it hadn't been cleaned in months and a damaged electrical receptical that was half there with no cover. The next day I went to the counter and expressed my concernes and he said "I would have just left". I told him I was tired from the drive from Ohio and last minute accomadations can get more expensive than I was prepared for. He offered to move me to a suite which was also not very clean but cleaner than the four rooms I had previously seen, I did have to clean the toilet seat myself. I think it would be better for the representative to have found a clean room before taking me on a very dissapointing parade through the place. Quality control on room keeping will greatly improve guest experience.

They are short staffed, which I get, but the fire alarm in our room was not connected, 1 garbage had a bag in it, there were crumbs on the floor like it had not been vacuumed, the water ran dark brown with rust for the first two minutes it was on. It gave a feeling of doubt that anything was sanitized between people.

By far, the dirtiest hotel I have stayed in in 3 years. Do not recommend.

Room smelled

It was nice enough

When we arrived at the hotel we were given a room that smelled horribly. The fridge didn’t work and the smell was so strong we had to request another room. Second room was unclean. The sheets were dirty with stains. We left well before checkout. Never again.

My sheets had blood on them, the lock on the door was broken, pillows need to be replaced, the manager is very nice! Always pleasure

Place is dirty. Like they have no cleaning service. Mold all over the bath tub.

The price was right and I was able to bring my small dog for a low additional price. The desk staff was pleasant. The housekeeping staff neither spoke or understood English and even with the request for housekeeping card on door knob, my bed was never made or floor vacuumed-dog was out with me whenever the sign was on door.

There were homeless people stating in the parking lot. We got home late and when my husband went to smoke outside he said he ran into 2 strange men talking about them just getting out of prison. The place is run down, i didn't even know where the front door was. There was a tip envelope on the night stand and the room was very outdated. I actually took a pic because i thought it was weird! Bathroom was dirty.

We didn't stay at this location. I canceled reservation but for some reason it was still in their system. Charge full price until they final fixed the amount took 4 days to do. Caused hardship on my trip

Very unkept,blue tarps on the roof have been there a long time,trash overflowing,smelled awful.