Quality Inn and Suites St Charles - West Chicago

great place at a great price

Clean and comfortable. Not much more you can ask for. breakfast with good. It's a little far out to stay if you do not have a car. But uber and taxis are easily and

Needs to be updated. Rooms are old. Breakfast not great, not a lot of options.

Check in staff was welcoming, enjoyed her. Would suggest that weekend breakfast last a bit later. A nice stay.

Breakfast was good. Hotel was very clean an comfortable. Great outdoor pool. Staff was very friendly

Good

Close to arcada theater

Superb

This was the 4th time I've stayed here for a week at a time. The last two times the card keys didn't work. Needless to say, I won't be coming back. I've had it.

I was peeling off the walls. Comforter and towels were stained. The waffle mix was so thin out the waffles taste like cooking spray. The AC unit ran so loudly we could not sleep in the entire place smelled of cigarette smoke in the hallways and in our room, even though we had a no smoking room.

Exceptional

Hotel was decent, just wish there was more for the free breakfast. But would stay there again. Price was right!

Breakfast was just okay. Staff was friendly.

cleanliness liked it all

The air conditioner in the room sounded like the furnace in the movie Home Alone. The refrigerator squealed. The shower did not drain at all. And flooded the bathroom. That would explain the nasty and moldy mildew smell the room had. We arrived at 2:50 p.m. and we're told check-in was not until 3:00 and we would have to wait 10 minutes or pay $10 to check in early. About time of day there was nobody in the lobby and nobody in the parking lot the building was pretty empty. Thought that was sort of odd.

Clean property and rooms with excellent staff!

Bad

Poor

Superb

It was a great stay. Staff was very helpful. Room was nice and large . Bed was very comfortable with super pillows tv worked good, bathroom was very clean and shower was wonderful.

Room is a good size and clean. Bed was comfortable. Staff friendly and attentive. Easy access in/out of the hotel and to a main road. Breakfast was good.

Third week of staying at this property this year. My plans changed on my prepaid, non refundable booking in that my job needed me to stay at the hospital my last night. I asked if I could receive consideration and was ignored. Five more weeks of hotels needed. Guess I need to find another hotel. But I’m glad you got that one night of money in the bank. Talk about cutting off your nose to spite your face.

When we opened the door to our section of the hotel, after walking down several walkways, we were hit with a wall of chemical smell, probably masking years of notes air, or smokers. The room was just as bad. No way was it healthy to be breathing that in. We were only hopeful that our clothes did not pick up that smell.

Clean Convienient

This is an aging dog of a hotel. If you need a place to sleep and then move on, this might be it. But truly, it was awful. Building is in bad shape, the A/C in our room burnt up and smelled so we changed rooms from a King bed to the only other room avialable. The staff didn't know the difference between a full size (double) bed and a Queen bed. Two people on a full sized bed just didn't work and not for our planned four-day stay! We stayed that one more night because we were exhausted and didn't wnat to deal with a hotel change. Quality Inn did not provide any refund, not for the room with the broken AC or for the alternate room which was NOT the queen bed they assured us it was.

They can do better with their breakfast

Friendly staff, clean room.

Check in was extremely slow. Charged us early check in even though room was ready

Older, dated property, but a good value for the money. Bed was comfortable and staff was very nice

.

Clean hotel in a good location but it is a weird set up and needs updating.

Bathroom faucet needs some tlc

Check in was awful, the person at the desk was clearly confused kept telling me I was checking in for three nights when I only had one night booked. She couldn’t get the transaction through the credit card machine and kept blaming me, when she clearly didn’t know what she was doing. Very rude and unprofessional

Passable

Nice and clean!!

The room was very clean. The staff was very nice. The bobtail was parked and I was safe and sound.

very clean hotel. staffs are very nice

We have stayed here several times when coming for shows downtown(1.5 mi). Never had a bad experience experience. A good value for the cost. For a moderatly priced hotel. Everything was very nuice.

We have stayed here several times when coming for shows downtown(1.5 mi). Never had a bad experience experience. A good value for the cost. For a moderatly priced hotel. Everything was very nuice.

Bad

Pleasant

The staff was very accommodating, kind, and helpful which I really appreciated. There were no bugs- which was a BIG plus compared to a different chain that I stayed in last year. It was thoroughly enjoyable which is needed during the stressful long days of residency!

Good

The room was very clean and the staff was very nice. They were very accommodating as well. If I needed something or had issues. They also had an excellent breakfast options that are very delicious.

N

This is a well placed hotel on Main, and is close to downtown, and there is a lot of available shopping near by. The hotel is kept clean and tidy. Only warning would be to make sure if you have mobility concerns to advocate for a room on the first floor as there did not appear to be an elevator available (not a concern for our traveling party, just found it important to note).

Very clean. Comfortable beds and pillows. Ample parking. But probably the slowest check in ever experienced. Did appreciate they accommodated a room near lobby to facilitate limited mobility. Bathroom door did not close. Would I stay again? Absolutely.

Na

Friendly staff, clean room, easy check in

Bad

Super clean and friendly

The front desk lady was very friendly. Our room was clean and comfortable. Check out was easy. This hotel is walking distance from the Arcada Theatre and in a safe area. We will be back Our room was not ready on arrival. We just went next door to eat and returned. Also, they put 2 security holds on my card. Both were released.

The front desk lady was very friendly. Our room was clean and comfortable. Check out was easy. This hotel is walking distance from the Arcada Theatre and in a safe area. We will be back Our room was not ready on arrival. We just went next door to eat and returned. Also, they put 2 security holds on my card. Both were released.

Non smoking room, freaked of old cigarette smoke, so much so that all of our clothes smelled of it as well. AC unit did not work very well, set temperature to 60, but the AC unit never got to temperature, and barely cold air was being expelled. The room smell was the worst

Very nice and clean. Quite and relaxing 😎

Pleasant

Had a great experience here. Highly recommend.

I stayed for one night. Excellent staff with fast check-in and comfortable rooms. Thank you!

Breakfast was ok How long it took to check in

Breakfast was ok How long it took to check in

Room and hallway smelled of smoke.

Pleasant

Parking was safe did not have the breakfast

Breakfast is bare bones. Nice staff. Room are clean enough. Common areas are in need of repair but who cares?

Very good

Exceptional

Very good

Very good

Very good

Breakfast was the worst we have ever had. Very low occupation. Primary use of the facility seemed to be as a homeless shelter - admirable but not good for regular travelers. We canceled a second visit.

Thelma at the front desk was so friendly and welcoming. We used the laundry once and the breakfast each morning. Everything we needed was close. Good area. For the price this place is exceptional. Large room. Will stay here again.

Clean rooms and helpful staff. Plus breakfast!

Breakfast was delicious waffles that you make yourself. I never eat waffles so they were very good. Great coffee, juice. Bagels, fruit and pastries.

Nice place to stop in St Charles. Clean and quiet. Nice helpful staff. Continental breakfast available, pretty basic.

Great place with friendly staff and nice area to walk dogs. Quick convenient breakfast to get on the go.

Very good

The facility does NOT have an elevator so if you’re on the second floor I hope you packed light. My room was located at the rear of the hotel. Took five minutes to walk through the building with luggage to get to the room. The front staff, who acted as I was an inconvenience when I was checking in, could have told me that if I drove my car to the back that there was an entrance which was closer to my room. Outside was poorly lit where cars were parked. The rooms had a musty smell to them which took an entire day to go away.

It was clean and friendly staff There was no elevator

It was clean and friendly staff There was no elevator

Dirty carpets, room is smelly, A/C not working.

Staff is friendly but doesn’t volunteer information on how to get to your room as the hotel is split into 2 buildings that are connected by hallways and we got lost trying to find our room

Internet is ok. Breakfast is ok.

Quality Inn is an excellent hotel for all of my traveling needs. I love the location, the amenities, and the personnel. Breakfast was wonderful, my room was clean and comfortable, and my floor was quiet.

Room smelled musty and not good. Stairwells smelled like sewer. J

Very good

It quiet Outdated

It quiet Outdated

Clean and quiet

Thelma at the front desk is truly a gem. So charasmatic and full of helpful hints at enjoying the city. This has to be one of the most comfortable beds I have ever slept in. Wonderful mattress, pillows and sheets. Magical!

Clean 1st room,tv didn’t work. Changed room there was a spider on the bed of the first room

Clean 1st room,tv didn’t work. Changed room there was a spider on the bed of the first room

Disappointed does even work as an appropriate descriptor. The hallways wreaked of cigarette smoke, the side doors that should have been secured for safety were always open and accessible for anyone off the streeet to enter the hotel. It was disgusting.

Nothing

The clerk was very friendly, easy to talk with. She made me smile Nothing

Staff at front desk are terrible.. sorry but you’re all terrible. And the company decided to charge my account

The room was not cleaned on a daily basis.

This is an older property and could definitely use some updates.

I arrived later in the evening. I had luxury of 2 helpers. Mostly, I got a quality room at a quality price. The Continental breakfast is enough, the bagel was delicious as well as the yogurt choices.

The location was great! The check in process was very smooth.

To did not work for a while but got it fix

Location To did not work for a while but got it fix

Bad

First of all, when I thought I was booking a jacuzzi room on Expedia, I was not. I got there, no jacuzzi in my suite, lady on the phone said "well, you booked a suite, not a jacuzzi room," and didn't offer any more assistance on the matter. So if you're hoping to get a jacuzzi in the room like the pictures show, just know you can't book it directly on Expedia or their website, because it wasn't there either. The lady who checked us in was a different person, and she was phenomenal. She must work late evenings/nights at the front desk, and she was great conversation, but whoever answered the phone was cold and obviously didn't want to be at work. The hotel in general was a disappointment. I didn't get the room I thought I was getting (and there wasn't any specific choice for a jacuzzi room besides their suites—you would think they'd make that clear, but whatever), and the breakfast was not good at all! Only hot item was waffles, and you could get bagels, bread, fruit, cereal or oatmeal, yogurt and milk, but it was a really small selection. The apple juice and the orange juice were watered down, too. Tasted like flavored water. The room was clean and nice, and the front desk lady at night was really nice, but we did not particularly enjoy our stay. Oh and the key cards do not work to get into the back door because they are OBVIOUSLY a different type of key. No elevator. If you have bad knees, prepare to take the stairs anyway. Place is a little run down, but clean. Totally meh.

No complaints

Everything was very clean

Property was ok.

Did not use them

Clean room, wonderful staff.

Good location near downtown and reasonable price. Staff is always helpful and friendly.

The room itself was a major disappointment. It smelled musty, like it hadn’t been aired out in weeks. The carpet had visible stains, and the bathroom was not properly cleaned, there was hair in the shower and grime around the sink. The towels looked old and rough, and the bedding didn’t feel fresh. I didn’t feel comfortable walking barefoot anywhere in the room. Overall, this stay was not worth the money. There are far better options in the area for the same price, or less. I would not stay here again, and I definitely would not recommend it to anyone looking for a comfortable or relaxing experience.

The staff was very nice and friendly. However, in the first night my bathroom toilet did not work and this caused me to have to switch rooms to the other side of the hotel complex with all of my belongings.

Rooms were very clean. I was impressed. Customer service was great. Will recommend to everyone. I am picky when it comes to hotels, I was not disappointed.

Room was clean but there was not a hair dryer and it was very difficult to get the shampoo out. And there was no soap except by the sink. tough when you are showering.

We asked for an accessible room and the “accessibility” just didn’t make sense. They had a seat in the tub but nothing else even came remotely close to bring accessible. The shower head wasn’t adjustable so you couldn’t bathe properly using the seat. No bars to hold onto anywhere. Super low toilet. No room for a walker or wheelchair.

Always being told i cant request late checkout until morning.

Beautiful room. Amazing shower.

The room was very clean and bathroom nicely updated. The front desk clerk had a difficult time finding a room for me. I stood there for several minutes while they searched your computer for a room that had been cleaned at 4 pm in the afternoon. She was very professional and friendly but you need to give these people better computer systems. A check in should never take that long.

No hot food except waffles at breakfast. No hot water for shower. Heating unit and fridge in room were very noisy. And no offer of a refund or reduction in price I paid. Won’t be staying here again.

House keeping nocking on door,even when you didn't ask for service

Very nice staff

My reservation was paid for but booking. Com messed our reservation and hotel didn't re confirm our amended dates we got i figured out but when we check out hotel charged us a second time now we have to2-7 business days. 2, get my money back. What a pain in the butt?

Always great service and good clean rooms Great people

Everything was okay. Breakfast Buffet left a little to be desired.

Rooms were clean, beds were firm. Breakfast was the basic waffle, cereal, toast, bagels, fruit & yogurt. Definitel

Breakfast was all sugar and carbs. Needed protien Noise on 1st floor

Room amenities, Biz computer available Staff impolite- not friendly- bad vibes- room not cleaned, even after requesting cleaning it wasnt done until 2nd request next day.

Front desk went out of her way at check in

I did not spend the night. I did not spend the night. Hade grandkids with me. Was told indoor pool, only outdoor and not filled. Old facilities and smelled of smoke. Not cleans but staff was nice

checked in after midnight, the front desk clerk was not very accommodating got to the room, unpacked put my head on the pillow and the sink had a major leak water all over the floor, kept coming out very fast and loud asked to switch rooms close one across the hallway, proceeded to get the keys slept for a few hours. They shut the breakfast town exactly at nine. There was no coffee at 8:30 I had to ask them to make that and then when it was shower time, the water was ice cold very upsetting. The only thing good about the hotel was the location.

It was very nice. It was very clean.

When I turned on the water it was Rusty coming out

Convenient, cozy hotel with great staff in a great location.

There was a stain on pillow case and rust in bathroom beds were too small and a spring was loose in the mattress

Room was excellent service & breakfast was also really good

great customer service, only down fall is that they didn't clean the room when I asked even though it said it cleans every 3 days for longer stays.

Very clean and comfortable.

The breakfast was really not that good. It was really limited. Only had waffles and cereal and sweet roles. Use to having eggs and some type of meat. Kind of disappointed .

Comfortable bed, friendly staff, inexpensive, and good location.

no breakfast just cereal

The shower was leaking water, when we first arrived the water was completely shut off. The bed has trash under it from previous visit. We left with the clean, just maybe some towels and sheets on the floor. But staff called and said the rooms were so nasty, they were going to have to get the deposit. Laughable! This place is a SCAM, and a joke. I will be taking this situation very public and to let those know about their scams! Just to keep the deposit! Very dirty place and a huge scam! Be ware! NASTY ROOMS

It was clean, inexpensive, had breakfast, bed was comfortable, and easy to get to.

Room and hotel public areas were clean and well maintained. Good location.

The breakfast choices for our 2 day stay was very disappointing. Consequently both days we had to go out for breakfast which proved to be difficult as it Christmas. (most everything was closed) Plus the hallway where our room was located smelled of cigarette smoke. Don't plan on staying here again!

Our stay was very nice. No problems at all

While this hotel is conveniently located for visiting with family and friends, they kind of lack with just simple maintenance of some issues in the room its self. Issues in bathroom, which i have pointed out before from pervious stays,

The staff was terrific, and I had a nice relaxing stay. Thank you!

I reserved a handicap room, they gave me a room on the second floor and said there was no elevator leaving me to carry my bags up a stair case. The hallways are dirty and there were random noises all night long in the room.

Good place

front desk - terrible

Loved it. No complaints. I'll just get my own breakfast which stops serving very early. But very nice establishment!

First room they gave us was not cleaned at all, second room tv didn’t work. Front desk worker was very nice and helpful.

Room was very clean and the staff was very friendly

They were very accommodating in regard to needing an accessible room

Very friendly staff

Ty

The room was spotless. We were greated and helped right away by friendly staff!

OK.

We have stayed here several years in a row for our annual fall shopping trip & the Chicago Toy Show. We enjoy it every time. It's clean and the staff is very nice.

Nice visit, although we were placed in Handicap King; rollin shower not great: shower headed might need to be replaced water sprayed everywhere!

TV channels available were horrible. Breakfast buffet very mediocre.

The room was very clean and conveniently located on the first floor. Our check in clerk was very efficient and personable.

Everything was great but breakfast no eggs no bacon no sausage no potatoes nothing hot but I can't complain because the price was great if you advertise pool make sure you say outside pool

Room was very clean. The staff was so welcoming and helpful. I was surprised at how large it was. And, it was perfectly located to access the downtown area. Would definitely stay here again.

The four stars is based on value for the price. For the price it was good! Clean room and comfy bed, although outdated hallways leading to my room. Breakfast was seriously lacking so I only had coffee. It was priced significantly below other area hotels so it was worth it, since sleeping was my priority.

Location was great for restaurants, very clean rooms, comfortable bed, basic breakfast - really enjoyed our over night stay. We will be staying there again when we are in the area

Always a friendly staff and clean environment.

The TV in our room did not work. The rest of the stay was fine.

We have stayed at this hotel a couple of times no issues

Yes

Convienient, friendly staff, quiet

The tv wasn’t working in the room frustrating

Front desk check in quick and easy. Room is a good size.

Bed super comfy. Room nice and clean

We didn't have breakfast so can't speak to that. Parking was excellent, the room was ok. Relatively clean, not enough towels, not enough paper products (kleenex and tp), and the toiletries were close to empty and the bath soap was barely useable. It was perfectly located to our activities and relatively quiet. It was inexpensive, so we got what we paid for.

Convenient location to downtown

Room was clean and comfortable

Loved the location. Kindness. Cleaness.

Our room was very clean and had plenty of amenities for the cost. The rooms have nice TV viewing options, ample mini-fridge space, microwave ovens, ironing boards, hair dryers, etc. They have a pool in the courtyard, a fireplace in the lobby seating area, and a decent continental breakfast every morning. The rooms haven’t been updated in a while, yet are in good shape still. The walk-in showers are nice enough, but the beds could be a bit more comfortable. All of the furniture is in great shape, generally. One complaint this stay: my driver’s license was not returned to me at check-in. They did call my mobile once to advise me to return, but I didn’t notice the (missed) call until the next day, hours away from the motel. We have stayed at this motel numerous times when visiting family. It’s a fair deal, and convenient for us.

Excellent standards, great staff highly recommended hotel.

Very good! We enjoyed it! Thank you!

The room was clean and the staff was very nice and professional.

Clean room and market nearby

Jerks

Amazing, didn’t realize they still had smoking rooms available

Everything was great! The staff was nice, rooms and hallways were clean. We were awaken by some guests who were very noisy in the middle of the night. We were too tired to notify anyone so it was not the staff's fault.

Area felt safe but not much to see or do. Room was non-smoking but smell old smoke

Good

I’ve stayed here a couple times now and it’s incredibly clean and quiet. The building is older, but it’s ok because it’s so well maintained. I always sleep well and as a woman traveling alone I’ve always felt safe. Parking is easy and it’s in a convenient location.

The facility had this humidity smell on in the hallways. The double rooms could use a second chair. Overall the place is nice and clean, staff is extremely friendly and helpful.

You get what you pay for. Pool is outside, self serve breakfast means nothing hot but waffles, TV didn’t work, no elevator. Staff was friendly, place was clean but I won’t be staying here again.

Rooms are comfortable. Very convenient to downtown St. Charles

Very nice. No complaints.

Staff was kind. Things were generally clean. The workout room was easy to access and clean. There was a stain on my comforter unfortunately and the complimentary breakfast was exclusively carbs with very minimal protein and fruit available, which was a bummer. Overall, for the price it was a good experience with only a few minor things I didn't love.

The room is very clean, the staffs are nice. The parking is easy. Everything is great! Thanks!

The location of this hotel is good but it needs some work. Had an issue at check in time. Part of my group arrived before me and were given a room that wasnt cleaned. When I arrived later we were also given a room that wasnt cleaned. They were quick to assign a different room but it seems bad that we both received dirty rooms. The second room they gave us was fine except there was no lense in the door peep hole.

Friendly service, bed was comfy and had the best pillows!!

Horrible! BED BUGS! Stay away! Booked this hotel for my mom as she needed a place to stay for a few days. The reviews were “very good” and the price didnt seem too bad. First night, my mom saw bed bugs crawling on her Bible as she was sitting on the bed. They kept coming out as she moved the sheets! This was room 260. Staff offered another room for the night and manager never called back instead he had front desk call me to tell me i was getting a full refund. Couldn't even apologize! Horrible experience.

Always good!

Check-in was smooth, but unfortunately, room #244 was not properly cleaned. The bed was unmade, and there was trash left behind by previous guests. It appeared the room hadn’t been cleaned at all. We also had difficulty locating the room within the hotel. When we returned to the front desk, they promptly provided us with a clean room. It seems housekeeping either overlooked this room or didn’t complete their duties.

Friendly and helpful. The tv and phone didnt work. Some how the hinge-lock/deadbolt locked after we left the room. Ended up having to pick the lock and change rooms.

Friendly staff. Nice clean rooms. Easy check in

Very nice

I wasn’t aware smoking rooms were still a thing but other than that the staff was very understanding and relocated us. Of course for a fee but so worth the money.

Other than that, it was OK

Everything great, suggestion, please change the bathroom fans, they are loud.

friendly sraff

Great place for the price. Nice neighborhood to take walks in. Close to everything. Great service.

But the price for the occasion was worth it.

Room was clean and comfortable. Staff friendly, good attitude.

Convenient, clean, good price

Everything was good

Easy check in, hotel convenient to get to. There is a good family restaurant across the street. Room was clean. Breakfast is very basic cold cereals, bagels/toast, yogurt and waffles. Beds are rock hard though and we all woke up with very sore backs.

The internet was painfully slow, and there is no elevator to the second floor. But everything human related was great! Staff was friendly, competent and helpful

Liars all the way around. We booked on the way into Chicago for the first time. After stopping for dinner and realized after entering the hotel information into the map that it was not in Chicago as advertised and was an hour back the way we had just come. We called and asked for a transfer to a hotel actually in Chicago which wasn’t an option. After pleading our case she agrees to a refund which never happened. I used to rely on this brand but will no longer stop.

The picture you show of the lobby might be the hotels dream. I had nothing but problems. The room was old, filthy and the shower didn't work. Nor the hot tub but i didn't care about that. The screen outside the window was torn and flapped all night. It was one thing after the next and I left early the next day. Unbelievably bad.

I relayed, again, that we had a service animal and not a pet. This became an issue to the point where we no longer felt comfortable staying. If you have a service animal, don’t bother trying this place.

Friendly staff. Quick service. Clean room and lobby.

Nice hotel, nice price for an expensive town. I'd stay again.

The customer service was great. The room was spacious but was not perfectlly clean. Breakfast was 7/10 they did not have any egg or other protein. Only waffles, fruit, cereal, bagels and coffee.

Very nice place! Great staff.

Room was comfortable. Shower drained too slow, so you were standing in 6" of water when done. Wifi only worked reliably in the morning. Both of my devices couldn't connect in the evening due to "failed to retrieve IP" error messages. People knocking on my room window at night kept me up.

My room was a pretty good walk from the lobby. Once you have a key card, you cane park near a closer entrance which helps. It's not what I'd call a newer hotel, but appears to be decently maintained.

Did not like not being able to leave the hotel earlier than expected. Forced to stay an extra day. Had to change rooms because our first room was made available to someone else. Very embarrassing to find that your key don’t work.

Front desk receptionist was very friendly

Comfortable.

Great location relative to downtown events.

Clean and modern. Felt safe.

Hotel stay was good, direction on finding room was alittle off as the door that was recommended made it farther away from room but over all good.

Also in the middle of the night we realized that the toilet was clogged and after I told the front desk in the morning they sent someone while we were out only to have it clogged again that evening

Great affordable place near the Lamplight Equestrian Center.

We had a great experience. Check-in was quick and easy. The staff were so friendly and helpful. I wish there were more breakfast options, but I cant complain because it's free!

Seemed dated…. Also smelled of cigarette smoke. Mostly the hallway but also the room.

Registration was easy. Getting to the room was not. Our room was on the 2nd Floor (no elevator) and you had to go up alot of steps. We requested a smoking room (even though we not smoke) as it was the only King Size Room available. However, upon entering the room you could hardly breathe as the air was heavy with smoke order. We put the air conditioner on high to get rid of the odor, but to no avail. It was so bad, we went to a store and picked up a can of Lysol Spray to see if that would help. I sprayed the room 3 times before leaving for our event in town. Upon coming back around 10 PM the smell in the room was no better. I believe air sanitizer machines might help. I will never request a "smoking room" again. I had no idea the experience would be so bad.

Everything was great, will stay again if we show at lamplight again!

Up to the lobby They wouldn’t change my room to get internet The lights in the bedroom lamps won’t come On

5 stars customer service. The man at front desk (Sunday 08/17/25 4:15 pm)was polite and friendly. He deserves an employee of the month award. The hotel is neat and clean. Our room was spacious, clean and comfortable. Great complementary breakfast. We're coming back next time we go to a concert in Arcadia theater. This hotel is highly recommended.

It was an ok stay. Seemed to be part of the original hotel so dated and minor maintenance things. Brought it up to the desk when leaving and they were quite pleasant about it snd no doubts itvwas taken care of. Nice to know there is a pet friendly place near our daughters place.

Updated rooms- friendly staff. Nice hotel for a nights stay!

Easy to use and best app to book flight

Everything from check in to check out was great. Very friendly staff, overall clean hotel. Would recommend/stay again.

Great option if you are seeing a show at the Arcada Theatre. Staff was super friendly and helpful. Room was clean and spacious. Large parking lot. Restaurants within walking distance.

The hotel itself was fine. Comfy bed and spacious room. But the woman at the front desk was especially helpful and pleasant.

This was an economical stay for my mom and my daughter while our AC was out of service. The room was average with a slight smell in the fridge and microwave area. The main issue was a $200 charge because housekeeping smelled smoke in our nonsmoking room, reported four hours after check out. No one smokes in our family. The front desk refused to remove the charge and the group Choice Hotels apologized but said they could do nothing.

Rooms were newly remodeled and price was good.

Excellent stay for the money! Recommended

The value is excellent. My room was quiet and comfortable. The staff was pleasant and attentive, the property has lots of parking, and the hotel is close restaurants. It is easy to access downtown St. Charles from the hotel.

Hotel is under remodel and we get that. However to get to our room we had to walk past the hallways that are filled with construction. That was after we were never told how to get to our second story room. We went up stairs from the lobby could not find our room for the clerk to tell us oh sorry you have to go all the way down the first floor hallway because the second floors are not all connected. No elevators as well. Went to the pool. Pool was absolutely filthy. Not sure the last time it was cleaned. There was shredded babys poop super pieces all over the pool deck . Woman's fake eyelashes. I spent an hour skimming the pool before I would get in. That is how filthy it was. Hotel room had a punch hole in the bathroom door. Beds were flat and stiff. And ac was on the lowest setting and yet the room was never cold.

Quiet

They do Not have a real breakfast perse. It’s more like a continental breakfast other than the fact that they had waffles. No eggs, no meat. So when they say they have breakfast, it is limited.

This hotel was a great for our weekend getaway. We loved everything about it from the pool, ease of getting around and the breakfast. We will be staying here again!

Staff is attentive. Great deal for the money!

To start...the place is quaint looking outside. However, the front desk was not staffed. I needed to use the desk phone and call the attendant who showed up about 10 minutes later....no apology. The room looked clean...just don't drop anything that causes you to see under the bed...yuk. Then there was the crazy druggy next door who I had the displeasure of being threatened by in the hallway. Other than that...a great overnight stay.

Smelled like weed, felt unsafe, police were called there. No elevator, hair dryer didn’t work and things went missing from my room as well as hidden bottles of alcohol probably staff. Hard pass

Stayed a single night as part of a longer trip. Comfortable beds, armchair, USB ports on the bedside table—all pluses. Was a bit disappointed that there weren’t more protein options at breakfast.

Things were good but they need to do some deep cleaning.

Everything was clean and maintained. Even the pool was in great condition. St. Charles is an expensive area to get a hotel in and this one is a very good value comparatively.

Was there for a conference that I had to attend. Very quiet and nice. No elevator only stair access.

Everything

Clean, friendly, safe, value-pticed.

Didnt like the breakfast options.

Very nice.

All good

Perfect place for our needs. Nephew was getting married nearby so the place was filled with our family.

The rooms weren’t really that great and had a bit of funky smell. For 110$ it definitely wasn’t worth the price.

Great

The room itself was decent, adequate for what i needed. The air conditioner did not however work on the hottest days of the year so far. I set the temp to 60 and the air barely ran and the room remained hot. I ended up requesting a fan for the 2nd night to be able to sleep. They said the air was working fine as it eould kick on for a out 3 minutes and shut off before cool.

Beds were comfortable and clean. The place just smelled old but other than that it was a decent stay. Pools were clean too! 9 foot deep. Towels could be bigger but expected for stay.

Very friendly staff. A teeny bit run down but serviceable

The room was clean, and the staff was very courteous and friendly.

My reservation was messed up, as they had checked in someone else the previous day under my confirmation #. They were able to sort it out with minimal delay, but want to make sure I wasn’t charged for an extra day.

Great place

Couldn’t get into my room. The concierge had to get a tool to open my door. And both times he wasn’t at the front desk so I had to look for someone to help me.

Very close to downtown and the Arcada theater.

It was clean but older and wallpaper was peeling in the hall, the bathroom door was coming off the hinge, bit the staff was awesome! So friendly and helpful. They always greeted us with smiles and sayimg hello.

No elevator to rooms on second floor.

Rooms are clean, staff is friendly.

One, when we checked in they placed us on the 2nd floor. We filled a cart with our luggage. As we walked to find an elevator, we could not find one. I returned to front desk and they said they did not have an elevator. 2. The my gave my son and daughter a room on the first floor. Originally I requested non smoking. Their room reeked of smoke. When they asked to change rooms. The guy at the desk said the section they were in was smoking. 3. The pool had floaties, no chemicals, and was dimly lit so you could not see how filthy it was. 4. The fitness area was filthy also. The amount we paid was not worth it!! How they got a 4 star rating is beyond me!!

They told me my booked room was a smoking room. I did not book a smoking room. They told me they would change me to a non-smoking room only if I paid an additional $110. I declined this obvious attempt to get more money out of me.

Very nice staff. Clean rooms. Excellent hotel for the price.

Bathroom fan was dirty and lotion and shampoo were almost out. AC didn’t get colder when I turned it down

Stayed one night. Everything was fine.

This hotel was just ok. When checking in, I specifically asked the lady if the breakfast was “a hot breakfast with eggs and stuff or just a basic breakfast” and she said “it’s a hot breakfast”. Well it isn’t. There’s a waffle maker and that’s about it. Everything else is toast, bagels, etc. There was no coffee except decaf. The water pressure in the shower was terrible. The entire hallway where our room was smelled like curry the whole time. The A/C was bipolar and the room didn’t cool off well most of the time, even turned down to 67°. It’s conveniently located and lots of food options close by. But I don’t know if I’d stay here again.

It is good property.

Check in was seamless and quick. Room was clean and comfortable. Breakfast was good. Very happy with my stay and would definitely go back. Staff was also VERY friendly and helpful.

Good budget hotel - friendly staff

Great location close to downtown St. Charles

Nice staff, clean rooms

It is a great location with a safe and secure environment. Our room was clean. The beds were very comfortable with plenty of pillows. Bathroom was clean and stocked with what we needed. We will stay again when staying in the area to visit family. We did not utilize the breakfast so nothing to say about that. Coffee was good. Staff were friendly and very accommodating.

S2nd time staying for business.

It as fine for business travel. Comfortable and offer breakfast.

very nice

Once we we got a clean room our room was never cleaned again or even bed made the duration of our stay. Would not recommend

Staff is friendly and I had an early check-in and they were able to accept it.

Property was well kept and staff was pleasant and courteous.

Only stayed one night and it was a nice stay. St. Charles is a pretty town on the Fox River and there is plenty to do.

I didn't stay because it was dirty the blanket very nasty so I left. I want my money back.