Hampton Inn Sevierville

Exceptional

Exceptional

Exceptional

Great breakfast. Good variety. Need bacon on the menu

Gave me the wrong room and had to pay for a room I didn’t plan on staying in

Breakfast is spread out in different locations

Comfy beds That the ac cut off while we were gone. The room was hot when we returned.

Very good

That the ac cut off while we were gone. The room was hot when we returned.

No

The staff were super friendly and helpful. The commode was too low for older people.

The staff were super friendly and helpful. The commode was too low for older people.

Exceptional

Very convenient location and quiet. WiFi was difficult to access.

Very convenient location and quiet. WiFi was difficult to access.

Very good

Breakfast was ok Better wash clothes and a home cooked breakfast

Breakfast was ok Better wash clothes and a home cooked breakfast

Good location, clean room, good breakfast and friendly staff.

Good location, clean room, good breakfast and friendly staff.

Staff friendly! Special thanks to Cody for assisting our stay.

I took pictures.

Friendly staff, great breakfast, and clean rooms

Please consider adding a water fountain or keeping water dispenser in lobby- it is strange to me to not have access to water outside breakfast hours when the juice/water dispenser is turned off. The front desk was kind to give me bottle of water upon asking.

Everything was great will definitely be back!

Very clean room and hotel. Good breakfast and very friendly staff.

The staff was very nice and helpful.

The only complaints were our tub would drain slow and the beds weren’t very comfortable.

Staff was friendly, great location.

Great stay! Clean friendly staff and quite atmosphere.

enjoyed the heated the pool

The hotel was clean and check-in was very quick and the room was comfortable. Breakfast was about the same as other hotels.

Room was clean, and the attendants were very helpful.

Room was spotless. Staff was very friendly.

Great stay in a nice area

My room was nice, clean and comfortable. I enjoyed it and convenience to dining and the Convention Center for graduation.

Clean room friendly front desk especially Cody

Clean room and front desk help was great

Maid did not come in and make bed or empty the trash while we were there.

Would definitely recommend it!

Great stay except checkout, was on a tight schedule and went to leave my key and checkout and whoever was a desk (housekeeping) told me to go get a coffee and wait as person was not there to check me out....yeah i left keu and left, I am not on your schedule, sorry I am there on my schedule

Clean hotel and room, comfy bed. Staff were exceptional.

Michelle and Debbie were amazing and so friendly. The hotel is Away from all the noise and tourist traffic. Well kept and a comfortable place.

It was very accessible

Very nice & clean hotel. Friendly service. Great location!

The bathroom was really nice and loved the walk-in shower. Thee drain in the middle of the bathroom floor is dangerous.

telHh

The property & room were OK.

Once in the room, we began to notice the a/c wasn’t working properly. I went down to the desk, and again had to yell “hello!” To get anyone to come to the desk. A lady was working this shift, and she seemed exasperated to have been summoned to do her job. She moved us to another room, which stink but had a working a/c. We decided to just tough it out. Later in the day, we realized the shower didn’t work. The way we figured this out was my children had completely blackened the bottoms of their feet from simply walking in that room barefoot. We went to take a bath and clean them up, but the shower wouldn’t turn. Oh- and the mini fridge didn’t work either. All in all, I would say SKIP this Hampton Inn. Not a good place at all.

The pool was great. we were located close to everything we wanted to visit on our vacation. The only thing I didn't like was I dropped my portable alarm clock under the bed and I don't think anyone had cleaned under the bed for a very long time. No carpet on the floors and after 5 days in the room the floors were very dirty. Breakfast was not hot. I never had hot water for my hot tea daily but they microwaved it for me.

Clean space, great location

Excellent 💯

The price was ok.

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I stayed for just one night, but it was a great experience. The staff was friendly and welcoming; the room was clean, comfortable, and had everything I needed. The location was also very convenient, making it an easy and pleasant stay. I would come back if I’m in the area again.

Need to put higher commodes in the bathrooms. Everyone was so nice and polite.

It was decent

The stay was fine except when the water was turned off mid-morning when check-out was at 11. I was unable to shower and then miserable the rest of the day.

The hotel was clean. The staff was extremely friendly and professional. The breakfast and kitchen staff was really lovely.

Breakfast was very good and the staff, particularly the lovely woman in the lobby responsible for breakfast and the seating area was excellent as was the gentleman responsible for maintenance

It was close to many shopping and restaurant options.

Nice, clean, comfortable

The room was a disastrous! Mold, dirt, oil, smears were everywhere! There were cracks, dings, water damaged ceiling, lint and oil all over the upholstery. They said the floors were replaced. I have pictures I will post when we return. I tried to ask the young man at the front desk. He said they didn’t have a manager and he couldn’t help me. The front door had tools and debris so you couldn’t bring luggage through. We tried to get off the elevator and the was a guy at the elevator doing plaster. The air conditioner had mold and other debris with a dirty filter which really kicked up sinus and allergy symptoms which I rarely have. The bathroom was bad! The tub, toilet, and floor were filthy. Glass, mirrors, windows, and pictures were smeared lock someone took a wet dirty clothed and wiped them. It was a horrible stay. I couldn’t believe they have a license to operate as a Hampton Inn.

room was unclean with bugs on floor.

Clean, good location,

The hotel had previously been flooded. They were under renovations. It was horrible!

Don’t like hard wood floors. Heater made a lot of noise the first two nights

Staff very friendly and helpful.

This property is not up to Hampton Inn standards. Bed sunk in the middle, floors were somewhat dirty. No housekeeping except every other day but was not notified of this at checkin

Construction ongoing. Had to wait to check in because no staff available. Rooms smelled really bad- we had family there so multiple rooms.

Rooms are very small for the prices.

Great stay!

Very nice hotel, clean and accommodating. Staff was so friendly…pool was warm and clean, hotel is centrally located and close to so much, eating, shopping, etc, hot breakfast with good variety, we enjoyed our stay! If we ever get to Tennessee again we would stay here again.

The room did not look like the picture. It didnt have a chair in it . Just a bed that was very uncomfortable. The shower did not get very hot at all.

The reason I did not give a excellent is because we found 2 roaches in the first room they put us in. The receptionist was very nice and helpful and put us in another room far from the first one we were in. Otherwise, the hotel looked and smelled clean.

Our stay was amazing family enjoyed the pool and the breakfast was amazing also. Recently found out after we got home my son left his coat and staff was very helpful with locating it and taking my information to get it sent to Indiana

Very happy with our stay, great location and great breakfast options. Very clean and the staff was very help with any questions.

Everything was really good! It was really cold this weekend and I just wanted a hot shower to get warm, but the water never got hot! The water was almost too cold to get a fast shower. Very disappointed due to the amount of money I spent. I expect better

Very clean,quiet, and friendly, the fitness room was closed for remodel, but overall would stay again.

When we checked in the didn't have the room we purchased. Got a smaller room than we wanted. The mattress was very uncomfortable. The toilet seat was very close to the ground. There was no conditioner or body wash in the free bottles. The only good thing was the breakfast options and the heated indoor pool. Not worth a second stay, but good in a pinch.

Nice location, but our room had a stale smell. Bed was not that comfortable. Shower faucet leaked.

Staff was very friendly, breakfast very good for a hotel, more than just a muffin for sure. Overall, clean and up to date. We would come back if in the area. The only item pointed out to the staff was the carpet in the room could use a better cleaning but would not keep up from coming back to the property. The staff was attentive to this item brought to their attention; they did not just dismiss it.

People was pleasant

Needs to be update, equipment is rundown

dining in close proximity

The only issue was the toilet - it’s fine for a young child, but very low for a senior citizen. Also, a few more electrical plugs would be helpful. Overall, a tremendous value!

It's a great hotel

The breakfast was very good . The shower and bathroom was in bad condition we had no hot water and had to ask for assist to turn the faucet on in the shower because it was upside down .

I really liked the staff (I stayed there between 1/27/23 and 1/29/23)) and the convenience. The game room had no games however and the pool could have been a little warmer.

My room smelled terribly of smoke. When I complained the front desk was extremely nice and apologetic.

Staff was very friendly. Room was clean and comfy. My only complaint is that the tables (every one of them) in the eating area were filthy and no one seemed to notice

Nice room.fire place was not working.

Elevator did not work properly, the fan in the bathroom was alarmingly loud, the sink was clogged, HVAC unit was very loud, overall maintenance of the hotel was subpar. Very disappointing for $259/night.

Hotel needs updated / over all staff friendly and nice.

Dirty stuck had to move rooms then went to another room it was dirty s well

The guy at the front desk was trying to charge me more for my room, saying I didn't pay tax when I booked it even though I showed him my receipt . He finally called the manager and got it figured out after 20 minutes of trying to charge me

Room was very very humid, making everything feel damp. Carpet felt damp. Our clothes felt damp. Not very comfortable. The breakfast was very disappointing. Our last hotel breakfast had gluten free options. This one was out of a lot. If you’re going to be out, don’t run it as long. Fox News was blasting on the dining area TV. Keypad didn’t work on the back door. Overall just not the best experience.

Our hotel stay was wonderful except for the noisy people on the third floor. The staff was friendly and the room was clean.

The staff was amazing and friendly !

This property was a quick, one-night stay as we awaited the availability of our mountain rental. The whole property was outdated and needs attention in terms of cleanliness. We selected this property for the pool - however, it was dirty (hairballs, bugs, etc.) and the chlorine levels were way out of whack, rendering it unusable.

Very nice room and place to stay. The room was huge! Loved the jet spray tub.

It was a nice stay, but there isn’t a lot of flavor in the rooms.

This was a clean and condor place to stay with the convenience of shopping near by.

The toilet was to low other that it was fine

I have always loved staying at Hampton inns but I was disappointed this time. The first night that we were there the smell of Marajuana was so bad and hat the elevator, hall of the 2 nd floor was terrible. There was popcorn all down the hall. I honestly didn’t expect this from a Hampton inn.

It was great!

All good!

Place was quiet. Breakfast was good. Staff was good. Our bathtub had a bad leak, was semi-fixed, handle was very tight to turn and needed to be very tight to stop the leak. Found garbage behind curtain and peanuts between beds. Otherwise place was fine and convenient for our travel itinerary. Thanx

We had a very nice room and it was very quiet. Restaurants were close by and there were many to choose from. Also great parking!

The bathroom needs major updating. The commode is barely a foot off of the floor; the shower and sink fixtures were all loose and barely connected; water was lukewarm in the shower; only 1 electrical outlet in the bathroom. Was not crazy about (and have never seen) a multipurpose door that slides back and forth between the bathroom and the closet. The bed was comfortable.

Housekeeping was wonderful. Renovations were standard Hampton. But this older hotel had smaller bathrooms. The toilet was unusually low. The worst complaint was the pervasive mold and or humid smells in the room. Advice: spend a bit more and get a pigeon forge Hampton Inn.

Musty smell in hotel. There was a dehumidifier in the hallway right by our rooms due to roof leak that our son had to empty to continue functioning. Carpet was wet. Bed creaked. Sliding door on bathroom that didn’t lock so grand children found it quite entertaining😱! Hotel needs an update. On a positive note, the breakfast was good.

The room had a lot of space and was clean. The check in and out was fast and friendly. We did not like that the mattress cover and the sheets were to small for the bed and kept coming off the mattress. We prefer the mattress to have a zipped mattress cover at hotels and for the sheets to stay in place while sleeping.

Always clean and friendly people! Breakfast is great and close enough to everything without the main drag noise. Our favorite place to stay

The floors including the elevator were unkept and remained that way during my stay. The front door area was unkept and remained that way during my stay. Finally the back entrance was extremely unkept and remained that way during my stay. These entrance areas give a very poor impression of the facility. This information is given for the benefit of management.

Location was great. Kids enjoyed the indoor pool. Very good breakfast.

The staff is so friendly and rooms were clean!

The hotel room was beautiful and comfortable. Breakfast was great, I definitely recommend this place.

the sink faucet and bath tub faucet was very loose .. The sink was difficult to use.. the faucet turned the wrong way when trying to use it .. room 308

The rooms were clean and the staff was friendly and helpful

Staff was amazing! Great breakfast that will meet all diet’s. Very clean

This property was good.

Room was clean and very nice, bed slept well, however the WIFI was not working on the 2nd floor. I did tell the front desk clerk and she did offer me another room but that's not convenient after you've done settled into 1 room.

We love staying at Hampton Inn. We always know what we are going to get. Clean hotels. friendly staff and great value.

Good location,and good shopping around it

Quiet Shopping Dining options

staff very friendly

Clean, nice spacious room, with plenty of seating. We used the room for sleeping and getting ready for a fun filled day in the Smokies and it filled that need. Liked that there was ice machine on every floor. We will stay there again.

The bathroom in poor shape

Easy to find. Overnight stay on way home from Dollywood. Traffic all around Sevierville terrible.

The staff was friendly and very nice. Check-in was very fast but the room experience was awful. As soon as we walked in the room smelled very bad, it was not cold so I adjusted the ac unit to 60 which was very dirty, full of dust inside. The thermostat on the wall never worked. We left to have fun and came back at night. The room still smelled very bad and humid. We called for help. The guy checked out the unit, he adjusted to 65, he affirmed it does not work on 60 degrees. We waited and the air was still warm. He brought us a fan because he could not give us another room. They were booked out. Awesome people working there but awful room conditions for guest. We did not get a good night sleep. I hope they renovate the hotel. What is the point of paying over $200 for staying one night in a smelly, warm, damp room? I do not recommend it!

Located on a very busy road 24 hours a day so there was a LOT of road noise. Staff was very friendly and helpful. Mattress and pillows were in top 3 for worst ever. We did not have time to check out pool or fitness center. Dining options close by are very limited if going by foot. In the immediate area the options are somewhat limited but this location is not that far from the hub of activity in Sevierville and Piveon Forge.

The room was very damp and had little air circulation. The carpet felt wet and it was very hard to breath at night. The staff was very nice and friendly in the kitchen and at the front desk. Maintenance came in the pool area and just starred and my wife and I for about 35 mins we said hello and he rolled his eyes as if he had a problem with us being in the pool...not sure what that was about. Parking was great Kroger was right across the street. It took about 45 mins to get to all of the attractions. Overall we enjoyed our honeymoon.

Nothing special about the property. It was just a convient location for us on this visit.

Staff was friendly and very helpful. Nice place to stay in Sevierville.

My kids and i stayed here for a weekend getaway before school started back. It was a great experience. The hotel was clean and comfortable. The staff was great and all were very friendly!

Nothing to dislike. Clean, quiet, comfortable room.

Breakfast was great

Good location, poor maintenance of the bathroom, leaky bath faucet, broken hardware.

The front desk agent when I checked in was so polite and sweet.

The property was close to the interstate, it had a great pool, the breakfast was excellent, the beds were very comfortable, the air conditioning worked fine but the thing we liked most was the staff. They were friendly and lots of fun, especially Jenny. We will stay there for sure if we vacation again in pigeon forge. We took the kids to Dollywood and then to "the island" and I can tell you for sure that next time we will skip Dollywood and opt for "the island". Free parking, MUCH better food and a more diverse crowd. Huge saving of hard earned money. We now refer to Dollywood as Dollarwood.