Hilton Garden Inn Nashville/Smyrna

Nice location, easy access. The items in the lobby for purchase were super overpriced, so bring your own snacks/drinks. LOVE that it's dog friendly. Had a great time loving on strangers dogs! The coffee pods in the room had great coffee.

Fire or smoke alarm was going off randomly all night. Front desk didn't care. They said "someone is vaping". Complained about in the morning and they still didn't care. They also charged us $75.00 for bringing a dog.

My room was smelly it smelled like mildew

The walk way into my room, the title floor was very sticky. I was charged $12 for 2 bottles of water I didn't have. It took 15 mins to check out because I couldn't find someone to check me out.

There was no breakfast

Clean

Poor

This property was awesome. And all the staff was so nice. Very good dmelling rooms. Wish we had more than just 1 night here.

We chose this hotel because is was close to my sons house. Also, we read some of the reviews. It was rated good or excellent must of the time. We give a poor review. Since we arrived, we were confronted with one situation to another. Such as: we noticed the entrance and hallway floors were not clean and mop. We got to our bedroom and the iron board was broken. The following day I tried to connect the hair blower in the bathroom to dry my hair. The electricity shot down in the bathroom. When we came back that evening we noticed there were not additional toilet paper. Then we were going to take a shower and the shower gel dispenser was empty. We had to called to bring us some. It took them more an hour to bring them and it was because I called them back to remind them. We did not how to put the shower gel on the dispenser. Waited for next day to someone to install it. The only day the room was clean not clean correctly. The crew forgot to wipe coffee spots from tables, stands and crumbs. They did not leave extra cups to make coffee in daily bases. We spent 4 nights at this hotel. We were very disappointed and we are not planning to come back again.

The bathroom in #211 has a sewage smell both days. Other than the disgusting smell coming from the bathroom the property was clean. The front desk clerk (Naadirah) was AWESOME with a capital A baby! She was knowledgeable about the property. She let me know where to find the amenities and she was always smiling and pleasant! The only reason I didn't overly complain on the bathroom is because of her.

Great

Yes

Very friendly staff & clean environment

Clean room but not enough lighting in room

The room was clean, but the rooms need more lighting--very dark. Breakfast comes with an extra charge. Staff was helpful and friendly.

The color scheme was off putting, and there wa

Last minute booking prices seemed to be marked up a bit. Breakfast was an additional fee.

Location was convenient. Beds were reasonably comfortable. Last minute booking prices seemed to be marked up a bit. Breakfast was an additional fee.

Really warn down! Room run down and house keeping needs to be retrained. Skipped our cleaning, no soap etc…

Nice lobby and modernized facilities that include smart rooms. You can check in via the Hilton honors app and receive a digital key and tv remote will connect to mobile devices via the app.

Very poor

Easy check in, clean rooms, nice pool and hot tub, friendly staff. Wished that breakfast was included. No complaints.

Easy check in, clean rooms, nice pool and hot tub, friendly staff. Wished that breakfast was included. No complaints.

Room was great and enjoyed the hot tub.

Exceptional

The ac didn’t work and the toilet in the room overflowed with no one in there

May not be for some, but we thought the bed was very uncomfortable.

Hot tub was great

It was a perfect stay.

Great stay

The property is being poorly maintained. The tile is filthy, surfaces are dirty throughout the building, my room smelled of cleaner and dog pee. I would never stay here gain.

The bathroom shower was very dirty. The floor was sticky, and there were socks and/or rags holding the hallway doors open near the elevator on the 4th floor. They need more and better housekeeping staff, in my opinion.

The hotel staff were very friendly and willing to help if needed. The bathroom shower was very dirty. The floor was sticky, and there were socks and/or rags holding the hallway doors open near the elevator on the 4th floor. They need more and better housekeeping staff, in my opinion.

The area was close to a lot of shopping centers and restaurants. The room assigned to me was dirty, the carpet was dirty with stains, the side of the bed had dried blood or something, the tub was dirty with hair in it. I got moved to another room.

The area was close to a lot of shopping centers and restaurants. The room assigned to me was dirty, the carpet was dirty with stains, the side of the bed had dried blood or something, the tub was dirty with hair in it. I got moved to another room.

The lobby restroom was filthy. There was at least one toilet clogged and some garbage on the floor. Luckily two of the 4 stalls were usable.

Overall everything was good. The breakfast in the restaurant was good and the staff was very kind and attentive. Check in and out was very smooth. The lobby restroom was filthy. There was at least one toilet clogged and some garbage on the floor. Luckily two of the 4 stalls were usable.

Room was very clean, bed was comfortable.

Staff was great and room was great

Staff was great. Isiah at the front desk and nareman were great. We were told refreshments will be restocked and it was not when we got back from the funeral the second day. Had nothing to drink.

The hotel was decent. The best part was our server for breakfast. She was very accommodating and met our needs. Our rooms weren’t ready upon check in and we had to wait 20 minutes upon arrival (check in was 3pm and we arrived at 5pm). The room was clean; however, the shower head needs to be replaced. The water was shooting outside the curtain on to the floor. Overall, the stay was okay as I expected more from Hilton.

Good

The room and staff were great

Check in was seamless. I asked for extra pillows and they arrived within 10 minutes. The young man that checked us in had a good dinner recommendation too. Not one thing.

Had a company Christmas party on site. Bartender was very polite and quick with drinks. Greeting at check in was nice. Room was clean and comfortable.

Front desk staff was excellent… Room was clean and excellent value for price

Passable

Being charged for the bottled water in room. It should have been complimentary.

Being charged for the bottled water in room. It should have been complimentary.

This has to be the worst hilton I ever stayed at. I booked for the hot tub and pool. But the hot tub was freezing cold and the pool was clogged and also freezing cold. The room smelled terrible and the outlets didn’t work so I could not charge any personal belongings. I expect some sort of refund.

The hotel was nice, the staff were all professional, breakfast was hot and ready on time. The only problem was the hot tub was freezing!!

nothing. they sold my prepaid booked room. we didn't stay as they had no rooms they sold my prepaid booked room. we didn't stay as they had no rooms

Friendly staff and clean.

Location is perfect for getting to the Nashville speedway. Easy location to get to surrounding restaurants in Smyrna. The Bar/Club next door is a little rowdy.

Clean room

hot tub not hot

The bed was comfortable It was very dirty, trash all over the grounds and on the elevator that was still there 2 days later. Our bathroom sink leaked all over the floor and no one came to fix it.

Hot tub, clean room, pet friendly, friendly staff

excelent

After a bas experience elsewhere the staff went above and beyond to make sure oir stay with them was norhing less but great. Will be staying again gor sure.

Friendly staff, clean rooms, good food.

Location

Also, the floor of the shower was slightly discolored and could probably be remedied with the correct cleaning product.

Carpeting in the hallways and rooms are aged and worn. Some need repair. Also the shampoo dispenser in the shower was empty

Prompt response to problem solving

Location The shower was not cleaned to my liking.

I was in room 518. the bathroom was in rough shape. The sink was leaking and the shower valve caulk has eroded so there is bound to be water damage. Also, i was surprised on how expensive everything was. The room was a little more expensive than other Hiltons in the area but the quality was the same. Plus, there was no free water or breakfast like the other Hiltons have.

Enjoyed everything about my stay.

Enjoyed all of the staff's professionalism!

Room smelled a little musty and pool was over chloride

Nice area

Nice and clean

The hallways and elevator were hot. The room smelled musty. The linens were dirty and smelly. The floor was dirty. I immediately left 15 minutes after checking in. I will find away to get my money back for sure. They need to shut this place down, remodel it, clean it then open back up. Charging $210 for a dirty room is crazy. The front desk staff was amazing despite the position their employer put them forcing them to have to hear customer complaints.

Easy access to freeway, nice location, good service, 20 to 30 minutes from BNA,

I’ve been to this hotel multiple times when visiting my sister & her family who live in Smyrna. Very nice place to stay & the both breakfasts were very good and customer service was excellent! We’ll definitely stay again at this hotel.

The staff were very helpful & welcoming.

Very great location

Very enjoyable!

The staff was very friendly and great ambiance.

Was awesome

Pictures make it look good but felt very dirty. Breakfast was confusing and not the best. Would not spend my money here again. Bathroom was weird.

No complaints! Didn’t spend much time there. Chlorine levels of the hot tub seemed a bit high.

You had to pay for breakfast ? Lower price

Everything and everyone was wonderful Nothing

The staff went over and above to take care of us. And they always had a smile and were always caring.

The morning of the check-out, the staff lady claimed that we did not pay. My husband told me that I had an injury and had to go back in only for her to state that we did pay in advance, as we always do. Long walk to restrooms and elevators, no smiles on kitchen and regular staff faces. No free breakfast for the prices. hotel was basic like others we paid half the price for.

Jojo the bartender and the male front desk host was chef’s kiss. They made my experience comfortable and easy. Would definitely book to stay again.

Great place to stop. Exactly what we were hoping for. Clean, convenient, and really comfy beds

Very nice property, staff was nice and helpful. Complimentary snacks was a hit with my son lol. Definitely will be booking again

The maid service was very nice

The hotel is clean and updated. The issue is it is next to a bar and grill and the music rattled our room ALL night long. The breakfast is also not a buffet as stated it is a sit down restaurant. Not very convenient when you are trying to travel and have to move quickly.

breakfast was far better than other Hilton hotels that i stayed in The dinner menu was weak

Check out time.

Not a lot The noise in the room from the aircondition generator outside the room window, no sleep first night, had to get ear plugs for next night, i did get moved but that too had a generator outside the window! Bar staff ignored us for five minitues when getting drinks. Went off to get a cake for themselves and then cleared a table while we waited...! Asked twice if we wanted coffee at breakfast...never got it! Was the worst stay i have ever had!

Fun

The facility was clean The web site we booked on stated free breakfast. When we got there they stated there was no free breakfast. Also in the room it said we get 2 free bottles of water. Then we booked a second night, and we were charged for bottled waters for both days. If you are going to charge for water then you shouldn’t have signs in the room stating the first 2 bottles are free.

Everything was great

Newer property with friendly staff, comfy beds and quiet rooms.

It was easy

Excellent

Always enjoy my stay.

Nice enough property. Staff were helpful and very courteous. Breakfast is expensive.

The property was older and could use an upgrade of the hot tub/pool area. I was just glad to have the use of them.

Unfortunately afterb10 hours of driving I had to wait almost 10 minutes at the front desk to check in as no one was there. The front desk person was alone and so had to leave the desk to help a guest elsewhere, (as told to me by the bartender who could not check us in) no note saying when she would be back; she was very pleasant once she returned but we really just wanted to get to our room as soon as we got there. The keyless app was not working so that was not an option either. I gave 5 stars to the staff and service as I hold Hilton responsible for low staffing

One of the worst Hilton Garden Inns I have stayed at. Dirty shower floor, loud next door bar, heating/cooling did not work. Never stay there!

Room did not get cleaned after 9:30 am. Had to go get towels, coffee, creamer. Front desk staff were nice.

Just a bit hard to find

nice

This hotel was a very nice place to stay for the night. The staff were very nice, it was clean and our room was great.

Did not clean my room after repeatedly asking them to.

Service was excellent

Comfortable Stay

The room was smelling moldy. The shower curtain had a bad order.

Exactly what I was expecting.

Good stay

Nice room.

The staff is amazing. Extremely polite, concerned, and protective. Very friendly and accommodating.

All of the above

Room was very clean. The only other issue was there seemed to not be AC in the halls and elevators. It was very hot and stuffy.

Check in was completely mishandled. Rooms were not ready at 3pm. Nothing was offered for our inconvenience.

Simple overnight, nice place to stay.

Front desk was so helpful at 0600 in the morning when we checked in.

On arriving, I did wish for a bit more warm and welcome from the girl at the desk. The next morning at breakfast, the hostess was wonderfully hospitable. The bathroom layout caught our attention as being very nice - though the finish of the vanity supports and the floor edges could use a bit ot attention. The bed was nice. We wished there had been an alternative to the duvet which looked fine but like seemed too much cover.

The staff was super friendly from the moment I arrived. Kinsly was so helpful and kind. The lobby, room, pool area, and dining area were very clean and inviting. The hot tub was hot and had great pressure on the jets. There is a shower in the pool area that has hot water so you could rinse off before and after using the hot tub or pool. The room was very nice and the bed and pillows were comfortable. The breakfast was delicious. The staff at breakfast were so kind, helpful and accommodating. The chef even came out and talked with us. If I’m ever in this area again I will absolutely stay here. Thank you to the management of this place because you have maintained the property and trained your staff exceptionally.

Close to where we were needing to be.

We were in town for a three-day festival so getting good sleep was important to us and we were able to do that. A safe place to stay and park. Great overall stay! We would stay here again!

Location

Good customer service. The room had a moldy smell.

Stayed because of bad weather and everyone was wonderful. Clean rooms!

We stayed 3 nights and after first night our room was not straightened up, garbage not emptied. Did not expect new sheets but no one even came in the room. Service did not equal price.

There are a few things that happened that really made me question my choice in hotels. I thought because of the name, i was going to stay in a really nice place. Someone should make sure there are hypoallergenic pillows available for the guests. There were only feather pillows in my room, and when i called and asked for a replacement, the only thing i was offered was one of the throw pillows from the lobby. I ended up having to go out and buy one the next day because the throw were very hard. Please install a clock in the pool. I did not realize the time, and got overheated in the tub, and spent the rest of the day ill. Half of the lights in the room did not work. I guess i just expected more.

Easy to get to and it was also near a main road and the highway

Steff need a little more training how customer service

$75 Pet fee is outrageous and not well disclosed.

Great stay.

Very polite and efficient staff

New and clean with nice staff. However booked with Expedia and Affirm in advance, but had a full stay charge attempted on my card at check in anyway by surprise. Others reported issues too.

The staff was amazing and super friendly. Deborah is the absolute best!

check in was easy, bathroom in the room we stayed in was not the cleanest.

The property was average, but would be nice if the pool had heat. Called before reservation was made ask about the pool. Family arrived ready for relaxation no heat in the pool. People children took the spa to play due to the water being so cold. Also the soap in the showers was empty. Other then that was clean thanks

Breakfast is NOT included. There's a cost for breakfast even if you are a HH silver or gold level!!

Staff is awesome!

Nice & friendly staff! Very clean and any questions I had were given straight answers! I would recommend 10/10.

Awesome service.

Very clean and staff very nice to us pool was great and warm unlike most indoor pool s we been in. Great to be able to enjoy the pool

Really nice property.

Overall stay was good. Restaurant food preparation need some work. Staff was very friendly and accommodating.

The hotel is very nice, just like the staff. The room was clean and comfy. I always have to find a hotel with an indoor pool when I have my 8 year old with me and they had one here. They also had a hot tub, which was very loud for some reason. The water in the pool was cold, I'd recommend getting a heater for it. Great location as well! Lot's of food and shopping nearby and it's a short drive to Nashville.

Booked through Expedia and when we arrived, the front desk had no record. Took 15-20 minutes to check us in, with front desk person saying he had to "rebook" us in Hilton system. To add insult to injury, got billed by Expedia and hotel, which means I now have to spend more time untangling the mess.

The front desk didnt give us the room we paid for. There was a large party with lots of kids so loud we had to be moved. (Banging on walls and screaming) we were moved to another floor the party wasnt on but still didnt get the room we paid for. Breakfast was amazing and hotel staff excellent. We could have insisted but were too tired to complain. Honestly overall was a good stay just large party taking up the hotel. Very good hotel...

There was too much chlorine in the pool. The smell was so strong. Other than that the property was fabulous.

Nice, safe, clean place to stay while we are traveling

We had a great time. Did not like that we had to pay to eat breakfast

Erica was AWESOME! Other staff members were also great. I love staying at the Hilton Gardens. Always excellent service.

Visa.

Visa.

A very quick overnight sleep but the property and room were quiet and clean and well appointed. The staff was very friendly. My 50 lb dog was welcomed and given lots of pets, too!

The sheets in the hotel were very uncomfortable. They were not properly rinsed and felt like bleach was on them. I had a heavy skin reaction. Aside from that, the room was clean.

Lovely hotel, nice entrance and set up. Staff was extremely friendly. This may be my new go to hotel when I am in Nashville area. Quick drive to Airport, lots of shopping and do I g options.

stay was good Fridays night problem in parking lot with music from restaurant next door beds very hard bad for my back

Staff excellent though, customer servive excellent.

Really was amazing. staff helped me to extend my stay and made it so i could be in my same room the whole trip. very clean and breakfast was good.

Very firm bed otherwise everything else was great.

Perfect interstate stop. Decent breakfast in the morning, but costs extra

We walked in and my kid said oh this is fancy! We loved everything about the property! The pool was freezi g which was okay and the hot tub was hooooooot! Didnt like the proce of the breakfast but we just went down the street to eat! Would defiently stay again

Nice and clean, friendly. Beds were not overly comfortable but everything else made up for it

Restaurant inside the hotel is great.

At this price some cereal and fruit would have been nice

Lobby options for food etc were fantastic

It was all good! I enjoyed that everything we needed was less then 2 miles.

Great stay

Sleep