Smyrna Nashville Fairfield Inn & Suites by Marriott

Thumbs down all around smelled bad

Mold was growing on the ceiling and wall of bathroom. The smell throughout the hotel was… not pleasant.

Location Cramped foyer, outdated rooms and eating area.

They had a very nice breakfast

Beds were small, bathroom was small and dirty. Phone didn't work. Stain in the carpet and smells

Beds were small, bathroom was small and dirty. Phone didn't work. Stain in the carpet and smells

This property was clean. Had a great breakfast and it was convenient to all of our plans

The shower was full of mold. Our second night, another party was given keys to our room and walked in while I was undressed. Not a single staff apologized , instead giving excuses that staff isn’t trained or the system is new. I’ve tried to contact the manager, but have been unsuccessful. The hot tub is closed and the indoor pool is colder than the ice machine.

The staff was great!

Room was rundown. Bed mattress needed replacing as it had large visible sagging in it and the bed squeaked anytime you rolled/moved. Very uncomfortable. The hideaway mattress was down to the springs and incredibly uncomfortable. The bathroom wallpaper had saucer sized bleach marks all over it. Rust stains around the door frames. It just needs updating. Sheets and towels were clean. Carpets were stained and aged. Was much rougher than the picture showed. Would not have stayed here had we realized the shape it was in

Could have been better kept, but staff was super friendly!

​I have the timestamped emails and photos to prove otherwise. It is a sad state of affairs when a brand like Marriott allows a local GM to gaslight guests regarding structural failures. Currently considering escalating this to the Tennessee Department of Health and Daly Hotel Management. They have $547 of my money for a room that was in awful condition for that price.

Decent price. Good location. Quiet rooms. Friendly staff. Hot tub was out of service, and it wasn't listed on the website. Room was moderately clean. Overall it was good, but if I knew the hot tub was out of service I would have chosen a different hotel.

Easily accessible off the Interstate. Friendly desk clerk. Nice breakfast!

Atmosphere!

Atmosphere!

Even though my parents and I were there for a short few hours, the staff was very friendly and we were able to get some good rest.

Hot tub down. Staff said they didnt want to spend the money to fix it so its "been down for awhile" but no mention of that when we booked. The pool was indoors but freezing cold the hester was broken. Advertised good breakfast but it was very poor. The breakfast staff eas fantastic and sweet. That was the only positive from our stay

Clean better the rroms

Convenient to all of the stuff The pool was like 70°. And the room smelled very musty, and there was a piece of tile that was hanging off the floor in which was not very appealing to the eye.

The pool was like 70°. And the room smelled very musty, and there was a piece of tile that was hanging off the floor in which was not very appealing to the eye.

Suprise charges during the checkin experience.

Great stay. Room was clean, staff were really friendly and helpful.

Staff was courteous. Hotel could use some updating and shouldn’t advertise a hot tub that isn’t available.

Great staff

Great staff

Found cigarette butts in room when we pulled out the couch for grandkids-the pool was closed which was why I booked it in the 1st place! Next morning it was open & no one seem to know why it was closed. Staff was nice & room was quiet but I won’t stay there again.

Room was a little dirty when we arrived

Breakfast items in the fridge were all expired. It was a very noisy place to try and get rest. Bathroom was dirty. Breakfast selection. Staff was always on their phones

The attendant at the desk was very kind & patient with our group .

Bad

Was clean and the staff was nice

The breakfast service was great. I stayed 3 days and there was no room cleaning service.

The facility was nice and clean.

The facility was nice and clean.

Didn’t have good hot water

Didn’t have good hot water

Breakfast items in the fridge were all expired. It was a very noisy place to try and get rest. Bathroom was dirty. Breakfast selection. Staff was always on their phones

My only concern was the hot tub was broken and only one of the ice machine worked. We I book a hotel I try to include a hot tub

No

Poor

I only booked this room bc it said there was a hot tub.. went down to get in and there definitely wasn’t a working hot tub and hadn’t been in some time by the looks of it. Roman said it had 2 double beds and a sofa it didn’t so we had to sleep 3 ppl in a bed. Breakfast ladies were friendly!

The location. The advertised a hot tub, but the hot tub is permanently closed. I talked to 2 people through Booking and 2 people at the hotel to get a partial refund, but due to miscommunication on Booking and Fairfield’s parts, there was no resolution.

The location. The advertised a hot tub, but the hot tub is permanently closed. I talked to 2 people through Booking and 2 people at the hotel to get a partial refund, but due to miscommunication on Booking and Fairfield’s parts, there was no resolution.

The elevators are small and slow. Need separate elevator or separate door for housekeeping. Need more parking.

We stay at this same establishment every year around the same time for a local event that is hosted. We continue to come back due to it being one of the only hotels that offers a room with a jacuzzi tub. Some of the staff has a lack of knowledge and is not helpful, the kitchen staff didn’t have the breakfast out until after an hour it was supposed to one of the mornings. And the man didn’t seem like it was an issue. So we left and went to eat somewhere else.

The room was very dirty! There was drips of dried blood on the bathroom wall and we saw a roach. The a/c was not working correctly. We will never stay there again and question Marriott in general!

When we arrived, the jacuzzi was broken. Since we were there for five days during a softball tournament, the manager on duty upgraded us to a room with a jacuzzi.

The facility didn’t seem to be well maintained! There was hair on the bathroom floor where we stayed and there was mold in vent of the AC units

The property was clean and well taken care of. Well I sadly was really late for work , as I contacted the front desk about some people up stairs CONSTANTLY SLAMMING STUFF.. as I had to work at 5am it was nice and quite up until 11 when I got ready for bed.. nice building and nice staff just probably wouldn’t stay there again , I was going to stay there again this week but not after that.

Clean, breakfast was good

Staff was friendly and accommodating in trying to fix anything we brought to their attention. The floor and room we stayed in had a bad mildee smell throughout. It was a bit overwhelming.. the property definitely needs some renovations (water damage on ceiling, badly stained carpets, furniture has nicks and scratches, areas with wallpaper need fixing) but for a night it definitely works.

Service

Convenient , comfortable for the most w Needs some upgrades , breakfast was horrible! Smell of chlorine as soon as you walk in the door

The hotel room cleanliness was awefull. The smell of mold was so high i changed rooms. That room then had ripped curtains and the same mold smell. Visible mold in the shower. A family member had a different room and was just as awful. We checked out. It was so bad we could stay. Being a finally considered cancer free for the first time in a year. I can not stay nor should anyone stay in a hotel where the air quality in the rooms is tolerable. You good feel yourself getting sick im just the few minutes of being there. I am now out 675.00 as the room was non refundable. I fimd it ridiculous that they can not refund the rooms.

I didn’t like that there was only one entrance point, the elevator was sketchy but other than some stained or broke tile the property wasn’t bad. When I first arrived I had to call the property in order to get someone to come to the front desk just so I could check in, mind you it was only 4 in the afternoon. There was no luggage carts out. We got to the room and it seemed ok but I’m glad we brought our own blankets and pillows because we found several stray hairs on the bed. There were dirty towels left in the bathroom, even though we had 5 guests there was only 3 clean towels. When we went to get more they gave us pool towels. We used the pool the night of our stay but it was clear the next morning it hadn’t been cleaned because another guest(s) left eaten sunflower seeds and towels on the floor, and trash on the tables. When we were finally laying down to go to sleep for the evening, we pulled out the couch bed and there was a dirty sheet and pee pad on the bed! When I went to the front desk to inform them I needed turn down service, the same gentleman who checked me in was who I spoke with. He came in collected dirty towels, dirty sheet and pee pad, and left clean linens WITHOUT MAKING THE BED. Isle was the name on the card for cleaning our room, I think more training is needed. The morning staff was much more attentive.

Hotel elevator works limitedly. Website needs updated to state hot tub permanently closed. Pool is freezing cold. Hotel looks nice from the outside but not very clean. Staff on duty was great and tried to help with being accommodating and friendly.

Very nice peaceful stay

Easy access and friendly staff

The oatmeal bar was great, but the scrambled eggs were not cooked all the way. Very mushy l. I booked a walk-in shower but didn’t receive upon check-in, the bedside table lamps did not work would not charge phones The only outlet that worked was on the wall far away from the tables. The television was broken over half of the screen was blue tinted by the time front desk come to check it out, stated that she would have to put in a request to maintenance and we would have to wait around. I did not want to do that. It was very late afternoon, so we just bullet dealt with it.

Could hear lost of outside noise from the road.

Great Customer Service

Stay was great.

Spacious room easy check in process The staff was rude and the manager wasn't much help, bed seemed nice but hurt my back

A picture frame was hanging from a loose screw fell on my face while I was sleeping! That was very unacceptable! If I could request for a refund I would definitely do it!

staff need to be more friendly

No hot tub, apparently it’s been broken for years and there no plan to fix it, the indoor pool is ice cold and you can’t even consider using it, and the whole hotel smells like the strongest nastiest carpet fresh you’ve ever smelled in your life. It’s nauseating and a migraine waiting to happen. It’s awful. Also, the beds are full size, not queen size.

Convenient to our family at a value price.

The whole place smelled kind of musty. The beds were smaller than expected. Breakfast was delicious.

Not bad. Nothing over the top to add a wow factor. Just a good, clean, no frills hotel for a business trip.

This was a nice hotel to get some sleep on our road trip. Easy check in, nice staff and clean and comfortable rooms.

Great hotel very quiet

There was a smell. At first it seemed like a clean smell, but later it kinda burned my nose. It could have been the pool. The hot tub was out of service. The room was clean and beds were comfortable

Breakfast was good and the room was nice. One of the outlets didn't work, but it wasn't a problem. Hot tub was out of order which was a disappointment and would have liked to know upon check in as that was a big plus in booking. Hopefully it will be in operation upon future stays. Enjoyable and comfortable stay overall.

Good

Amazing, relaxing, clean and comfortable.

The Hotel is run down, the room was very dusty, lamp shade cracked, chargers not functional, and had mold on the bathroom ceiling. We had to wait at least 10 mins for someone to check us in. I would not recommend this hotel. Disappointing for a Fairfield which are usually great when traveling.

Room was nice

Rooms were average but carpet looked old and the hallway had musty odor. I think property was clean but needs an update in rooms.

I paid for a room that had alcoholic beverages still under the table as well as empty containers and also the jacuzzi tub had been siliconed around the water valve so water was going everywhere

Friendly staff and very helpful

Bath room, particularly the shower was not clean

First hot tub was broken the only reason I stayed there . Then the upstairs room started in Friday night banging called the front desk it went on from 9pm till midnight front desk did nothing. Saturday banging again started front desk said they would move me . I’m checked in Monday to Monday why should I have to move . Horrible place I’m in town 1 a month for work will never stay there again .

Very clean! Shower was great, bed comfortable and nice breakfast! Very friendly staff.

The hotel was good, the staff was great. The only complaints were the jacuzzi not having working jets and the room next to us smoked the entire stay which made our room smell like smoke the entire time.

Clean and very comfortable bed

Convenient, comfortable and quiet.

The attitudes of all staff is high above and beyond the charts!

Easy to find and the place was great to stay. Loved getting to the pool. Though the hot tub has some jets that dont work. The pool was just the right temperature.

The young woman at the front desk was pleasant and went out of her way to get me a few washcloths.

Fromt office staff was very prompt and friendly.

Very disappointing. Lobby clean and lovely. Room…no top sheet on bed. Just a bottom bedsheet and a duvet cover and lightweight spread. Bathroom needs a total redo especially tub. Furniture dusty, especially upholstered sofa. Breakfast was all in plastic bags. Yuk. Crabby people at checkout in morning.

Very convenient location, staff is very friendly but the rooms could use some improvements, especially for the price.

The rooms needs to be more “deep” clean!!!

It was easy to find. There was hair that was not mine in the shower. The tub was full of standing water when I finished my shower. They didn't clean the towel racks. The batteries were dead in the remote, the pool was cold and very small. There were no towels in the pool area. They put me in a room right next to the fitness center, which was still in use after 10 pm. I was very disappointed by the facility based on the price. I could have stayed at a Hilton for $10 more.

Trucks everywhere, hotel was located at the rear of a truck depot

I would most likely not atay again. Updates are requured, and the locqtion is not ideal.

staff were friendly and rooms were clean.

Great staff, very helpful. Great pool and hot tub and gym. Good breakfast.

The Fairfield was a very nice and pleasant hotel to stay at.

Bed was extremely comfortable. Hotel a bit dated but otherwise a great stay. Breakfast was good as well.

They have chargers for electric!

The staff was friendly and breakfast was good. The pool was nice and they had a nice variety of items at the snack bar. The downside was our room was extremely musty. Probably the worst I’ve seen. We bought 2 air fresheners at Walmart and that did the trick, but you shouldn’t have to for what they charge per night. I would expect something like that in a $65-$85 a night room, but not at $200 a night after taxes. Disappointing and probably won’t stay there again.

Hallways were hot, but rooms were cold, even when temperature was adjusted.

The rooms were clean and the staff was very friendly and helpful. Parking was a bit limited if you came in late from being out to dinner.

Finding the main entrance was a challenge, there wasn't a sign to turn onto the property.

Poor response to being assigned a room with a toilet which was under repair. Friday night at 7pm no one was available to complete repair. Clerk on duty checked out the room and informed she would bring keys to another room. After 45 minutes no key was delivered. Called the front desk and no answer. Went to front desk and no one there. Finally after ringing a bell on the desk the clerk appears from the dining room where she was with a group of friends or guests?? She told me she didn’t have another room! Then she went to the computer and after a few minutes gave me a key for another room!

.

Room was not up to the standards i associate with.Fairfield. Bathroom was dated and dingy...

Customer service was very professional and courteous. Quick and easy check-in and check-out. The room was clean and up to date. Pool and weight room was an added bonus. I would definitely come here again! =)

Enjoyed our stay in Smyrna. Thanks for the "sack" breakfasts during COVID. Great location at a great price!

Room 123 had a nice jetted tub and overall was fine but the ceiling had bad water stains from a ceiling leak and there was a fairly large hole in the ceiling next to the smoke detector. The walls are pretty thin and the guests staying in the room directly above us decided to start playing loud music at 3am so we didn’t get much sleep.

The towel rack next to the sink fell apart, and the toilet had to be flushed 3 times to get anything to go down. Terrible!

Great service from start to finish. Always someone ready to help.

I had book for 1 king size room - the 1st night at 10pm there was a leak in the bathroom and had to be moved to another room. I was not too happy that i had to repack my stuff and move to another room but the lady help me right away. She was very nice young lady that worked night shift and was apologetic. I think they need to upgrade on the irons they provide because both rooms i had the irons were not working well. I had to go buy a iron for my week stay. This is the 2nd time i stay at this location because my boss recommended it but this 2nd time i was not too happy.

Room had a stinky smell, Pool all calcified on the edges

Hotel water system is noisy....you will hear the guests taking a shower....load and clear. Don't let them place you near the elevator...they did that when there were about 5 people booked in the hotel. I was overlooking scrap construction material from the 2nd floor that was on the roof. It's too close to the main road.....you can hear the car/motorcycle races in the a.m.

Was not happy with the jacuzzi not working and the water was filthy, was one of the reasons why we picked this place. Also, no lighting on the outside when we went out to our car.

The hotel was fine and the pool and hot tub were nice, but there was a stale or musty smell throughout most of the areas, including our room. The most disappointing was that they advertise breakfast, but there wasn't actually anything besides milk, juice, and water in a fridge, maybe an apple or banana, and coffee you could have the front desk staff pour for you if you brought them a cup. Having just stayed at a different Fairfield on Monday and Tuesday night, we expected to be able to have the full type of breakfast we we served there, but apparently this isn't a Fairfield standard...just the initiative of that particular manager to take care of their guests.

Room had a terrible odor in it. Made for an unpleasant stay.

It was clean, the room was cozy and the staff is super friendly and helpful...

Very nice and comfortable

Property staff was excellent. The decor in the lobby was very nice so I expected more in the room. Room had a strange smell and was outdated.

I was a late arrival. The young man was quick and efficient in check me in. My room was great. The bed was nice as was the desk furniture and bathroom. Pleasant stay.

Great and friendly staff. Very clean environment. Would stay here again.

Everything was perfect but it was a little hard to find with there being no signs.

Always enjoy my stay here! Clean rooms, breakfast is great and the staff is always courteous and helpful.

Good

Breakfast service was poor and found ants in my room.

It was available at a great price during the corona virus. The young man who checked us in on Sunday afternoon was very friendly and welcoming.

Higher priced hotel for this area. Not worth the higher price when other hotels offer more. Small rooms. Some areas of room look a little old. Because of covid-19, not offering breakfast. Instead they put out some breakfast bars, water and coffee. The pool is open, but very cold. Many times late into the evening and early morning the hallways are noisy and people talkin loud and/slamming doors.

OUR STAY WAS GREAT STAFF WAS FRENDLY AND CURTSLY AND ROOM WAS REAL CLEAN AND THEY MADE SURE WE HAD WHAT WE NEEDED

There was a musty smell in the lobby, but the room was clean and lovely. No breakfast, due to pandemic, but some fruit that has it's own "wrapper" (bananas, oranges) would have been nice besides just cereal bars. Also, no housekeeping at this time. We will probably stay here again post-pandemic.

Left a lot to be desired but for the price, and on such short notice, only the picky would complain.

I wanted to use the hot tub but children were running everywhere. The room was great and ocharleys next door was wonderful. Staff was great

Carpet looked dirty. Overall not the worst but also not the best.

Room was clean and bed was comfortable. There was a delightful towel elephant on the bed, just like on a cruise ship. The toilet was rather short and difficult for old arthritic knees; likewise, the edge of the tub for the shower was a bit high - same problem. Some folks may like the curved-bottomed tubs but I find them disconcerting and hard to stand in. I will give them points, though, for putting the towels in a good place where you can reach them from the shower and putting the showerhead at a good height where anyone could adjust it.

It was very spacious, clean and lots of amenities. The staff is simply amazing and helpful.

Good stay

This was the worsted motel that I have every stayed in .the room was terrible and was not worth the money i paid for it I will never stay at a Fairfield inn again or use travelocite if this the kind of service you have

Hotels in this area are priced higher than average but this place is one of the more expensive. So I figured it would be one of the better ones. I was wrong. The first time I stayed here my room was dirty and the carpet and furniture were all stained and nasty. I thought maybe I got a bad room so I tried again. The second room was even worse. The internet is fast and the bed is clean and comfortable, but for the price this place is just not worth it.

Great facility home atmosphere! Staff is amazing and very accommodating. Iona and Evan are amazing host to me and my husband on our stay here. Very clean comfy beds0

The staff was very helpful, the rooms were clean, and the decor was nice! I didnt like the smell of weed coming into the hotel and in my room.

Nothing unique. Building looked new but poorly built.

Mainly booked this hotel for indoor pool and hot tub. Came to visit family and the hotel was ok, breakfast was a plus however the pool water was so cold I couldn’t let me 6-7 year old grandkids in too long. I stepped in once and it took my breathe away. My grandkids had to keep going back and forth to the hot tub to get warm. My adult son wouldn’t even get in. 2 other couples came while we were at the pool and couldn’t stay in either. I search for hotels with indoor pools in the fall for the kids to swim. It wasn’t the most memorable experience for us.

Awesome hotel but staff was somewhat rude. Once done there the stay was incredible. Kids loved the pool. Cool workout room

This is definitely one of the most comfortable hotels we have stayed in. Very clean. Comfortable beds and very friendly staff.

Despite renovations, the property was quiet and the room was comfortable.

Nice, updated room! Pool area was clean! Breakfast options we’re great, but very crowded the way it’s set up.

Stayed overnight due to poor weather at destination. Hotel was very clean, room was decent size and clean. Staff was very friendly and pleasant at check-in, I would stay here again.

Awesome.

I would give this hotel about an 8/10. Check in was great and first impression great, service etc. However the next morning when we called for bath towels when we relized we had none, it was obvious the gentleman was annoyed with us stating he was busy it would be a bit. I explained I had guests in the shower as we spoke so he finally got them showing how inconvienced he was. We were in town to visit Nashville but wanted a cheaper hotel, we used uber and were very happy with them and a $38 round trip to the city from this hotel. Breakfast had a lot to offer just was not very hot. Overall we would probably stay again.

The hotel was clean & staff was excellent. The air conditioning in my room was not cold. Told them....

Great, short stay! Good price close to interstate.