Days Inn & Suites by Wyndham Vancouver

Superb

This building is VERY rundown and looks nothing like the pictures posted online. Peeling wallpaper, wires hanging from the ceiling, stains on furniture, hair embedded in the sheets, etc.

They put us in a room where the heater/ air conditioner was broken. They instead had a portable one in the room that was terribly vented to the outside and duck taped in place. Then that one didn't work. The beverage machine for pop and water that was broken 8 months ago when we were there is still broken! Wifi didn't work both times we were there. Basically it's probably the worst hotel we've ever been in. But the price was cheap. And we didn't have $300.00 a night to spend for a typical daily rental. You get what you pay for.

The property is very old so please update it. Nothing very old.

Nice people, will not be back.

I looked at 100 places online. The only two things I was looking for is a swimming pool sauna and breakfast. The pool is down. We couldn’t even pee in there, and the breakfast was all carbohydrates and our fat and sugar. There was not one thing for me to eat this could’ve been mentioned it in your advertisement on the Internet. One staff told me I couldn’t have a pillow. The other staff told me I could it was lobby was almost pitch black when we got there all the lights were out except for over the register. The bed was hard and lumpy did not say that one coming very disappointed cost me a lot of money to be disappointed. Maybe you guys can work on the upkeep of your property that the wallpaper is peeling off your scratches all over the furniture carpet service disgusting other than that. It was a roof over my head and kept me out of the rain that’s about it

Room was gross (sticky, worn out furniture), pool and sauna closed, non responsive staff. Get me out of here!

Our first room assigned was terrible which I think was in process or in need of renovation with paints peeling, bathtub need refurbishing, toilet wobbly , carpet full of dust and headboard full of scratches. Bed sagging & furniture needs replacement. The clerk was good enough to relocate us to another room which is a little better but still needs better cleaning and replacement of furniture.

Wifi only works in the lobby. Rooms can't pick up the signal. Food and water machines out of order. Room air conditioner/heating element was busted. It stayed on constantly and couldn't be adjusted. They didn't have any coat hangers. The list goes on. But the price was cheap. I guess you get what you pay for

Ac was kinda bad and not as strong.

Pool not open as advertised

Other than close proximity to lots of places … this hotel had lots of maintenance issues around the premises

Great access to store's shopping mall and close to freeway are secured and clean thanks

The water pressure in the bathroom sink was good, the AC worked really well, and staff were all very nice. Mold in the bathroom and behind the bed, missing smoke detector, ants in the bathroom, broken shower head, and WIFI was terrible.

overall is ok.

Tv did not work, it was stuck on one menu and there was no way to change it; also how do you use the showers? Clearly a manual needed to be provided in order to use it, we tried everything just to shower but in the end gave up.

The staff were friendly, helpful, the room could do with some repairs and the pool was closed for maintenance which a bummer because that was the main reason I booked the hotel.

Your swimming pool was not open. Will not be stay with you again. I will be working in the area tell late August 2026.

Good

Continental breakfast was nice, the bed was very comfy The room was very shabby. Mold around the shower, peeling wallpaper, vent covering hanging off etc. pool, spa, and vending machines all out of order. Mix up with the key led to another guest trying to come into my room!

Continental breakfast was nice, the bed was very comfy The room was very shabby. Mold around the shower, peeling wallpaper, vent covering hanging off etc. pool, spa, and vending machines all out of order. Mix up with the key led to another guest trying to come into my room!

Quiet and tranquility Run down hotel, no elevator

I did not like anything about this property I didn’t like nothing

I did not like anything about this property I didn’t like nothing

Quiet and tranquility Run down hotel, no elevator

Pleasant

The only positive was the lovely woman at the reception desk. But there was no pool no breakfast the bed was horrible, the lighting in the bathroom almost gave me a stroke. It felt like people were trying hard but the physical aspects of the property are terrible.

Well, I had a king size bedroom the TV didn’t work I wanted to take a bath but I couldn’t find the stopper so I just was splashing water on me and on the side wall of the bathtub was a 6 inch crack broke through the tub or water would’ve gone through no wonder I didn’t have a stopper and the bed was awful that about sums up my night.

Staff for continental breakfast friendly and helpful

N/A

I didn’t like anything there The bed was broken, the TV wouldn’t work, shower had visible breaks in it knob wouldn’t work well, chairs were dirty. Really regret staying here

I didn’t like anything there The bed was broken, the TV wouldn’t work, shower had visible breaks in it knob wouldn’t work well, chairs were dirty. Really regret staying here

200 deposits on Hotel rooms, not cool!

Very good

Passable

Superb

Thankfully, it was just me, not a bad spot if you need a bed. The pool/spa was closed, no apology from staff, and no reach out before the stay. There was holes in the walls, musty smell all thru out, hair in the tub upon arrival, and trash left behind the toliet when i got the room. Thankfully, the bed looked clean (I stripped it back to look for hairs.) Would not stay again unless the spa is open. Breakfast looked pitiful, and there were no ceiling tiles in the hallway with insulation hanging out.

There was no elevator. Pool and hot tub out of service. There was no fire detector.

The room was clean. The sink dripped water though and so did the bath tub faucet. They even had signs on to be aware of water usage... The breakfast...again with the horrible hours. Starts at 0730??? IDK. That might work for some travelers but not us. Out the door at 0730. Front desk personnel were great! No problems there. Bedding was clean. But the whole place needs a makeover. Threadbare is what my mother would call it.

The staff location and convenience The bed was rough, the middle had a hole so if you laid on the side you rolled to the middle

The bed was rough, the middle had a hole so if you laid on the side you rolled to the middle

Very tired, worn rooms

The pool and spa was broken my room stunk there was plaster on the floor so room was not vacuumed, the continental breakfast was cold pancakes had to warm up in toaster gross coffee the door that stated it was an emergency door was broken all could enter

Stay was good

Many shops nearby

A $200 deposit is insanity for a $70 room.

Breakfast was very basic, without protein. Cold foods like breads and cereals. We require non pet friendly rooms due to allergies however it seems all rooms here are pet friendly so that was not so pleasant. Heavy stale smell in the room. Expedia should do a better job on their listings regarding pet friendly or pet free rooms.

overall facilty very run down and needs to be condemmed. Husband complained air conditioning kept needing to be reset for power & would only worked 5mins or so, room hot, dirty, hair on fresh towels, missing ceiling tiles, pealing wall paper, only slept at most 1hour during stay. Left to sleep in my car. Went to ask for my money back and no customer service agent available. Other customers also waiting with no service.

Pool and hot tub are advertised but do not work. This is one of the reasons we chose this hotel. Rooms are shabby and outdated but reasonably clean. Breakfast is just cereal and fruit. $200 deposit is immediately deducted from credit card, but takes 3-5 days to reimburse.

Worst customer service ever!

The locks on the doors are broken. The two rooms they checked me had the bolts damaged. There are no security cameras on the second floor. The carpet smells like wet dog. They also put a higher holding deposit that stated. My card was charged $230 but only $200 was returned. Horrible Days Inn.

Upon attempting to check-in and asking where we could park our truck and flat bed trailer, Ashley rudely told me I couldn’t park on the property. When asked if we should park across the street instead, she said we couldn’t park there either. After asking her where we should park then, she decided we weren’t allowed to stay there and told us they “had no rooms available.” When asked if we’d get our money back she said that “wasn’t her problem” and told us to contact Expedia. We sincerely hope that Ashley has the life she deserves.

Air conditioner broken, they had a swamp cooler in the room. Pool is down

This place was abysmal and we couldn't believe that it would carry the Wyndham name. Wallpaper was peeling off walls, the beds were poorly made, there was visible dirt and scum in the bathrooms, carpets in horrible shape. It made our skin crawl. If we hadn't of had a non-refundable reservation, we would have left immediately to seek something more acceptable.

Beds great

This was one of the worst experiences I’ve ever had at a hotel. I booked because they said they had a pool and were pet friendly. When I got a check in alert right before my stay (after I had the ability to cancel for free) it said no pets were allowed. I tried to call the property directly to clarify and no one picked up. When I got there, the staff said I could have brought my dog but the pool was out of order. I tried to cancel and they said they’d charge $80 for cancelling last minute. I said that wasn’t reasonable because it wasn’t my fault that I’d been mislead in multiple instances about the amenities. Ashley, the manager, was extraordinarily unhelpful and told me to email the owner because she was unwilling to do anything to help. I emailed the owner, they have not responded and it’s been a week. I will never even try to stay here again and I’m not surprised the rest of their reviews are absolutely terrible.

Ac was broken. Tv was broken. Spa and pool were broken. These folks are spending nothing on upkeep. But the room was clean.

No shower curtain, not enough towels, pool and hot tub “have been broken for six months” but online info doesn’t reflect this. No one available to assist for hours. Horrible horrible stay

Bad quality staff is understaffed and inattentive and they took my security deposit

No elevator, beds are old and horrible, place needs to be renovated badly, walls are thin. I was not aware of such a large deposit prior to my arrival which is absolutely outrageous, I paid damn near the entire amount of my stay for a deposit and it’s going to take 5 to 6 business days to get back? I will never stay at that hotel ever again.

The hotel is in a state of disarray and partial renovations maybe? Pools and spa were closed and carpet up in spots and extension cords running into the ceiling. Our room had a broken toilet and a hole in the door. The ceiling in the lobby was leaking when it rained, the beds were atrocious and our 2nd room didn’t get blankets and were only given a set of sheets when we complained. Not much good to say

Pool and hot tub broken. Front desk charged because they dont know how to do their job. Calling or messaging the property was on deaf ears, both from me and Expedia. Breakfast was never used because it didn't start until 0730, some of us had to be at work and actually doing our jobs. Bed was not comfortable. Will never stay again.

Hotel is in a partial state of construction or demolition and one of our rooms had a broken toilet and bathtub. A hole in the bathroom door and the other didn’t have blankets for the beds only thin sheets. Pool and hot tub weren’t in service and the beds were very uncomfortable and poor quality. Not much positive to say.

Do not recommend. Room condition was deplorable. The smell was atrocious. Bedding was not changed from previous guest. Period blood on bed sheets.

Property in poor condition throughout. Drop ceiling panels missing, with pipework and insulation visible. Toilet doesn't flush reliably. Bathroom sink drains slowly. Baseboard fell off and is sagging loose. Unattended exterior doors, that nominally have keycard security, open without a keycard scan. Look elsewhere.

Just an old place no pool or hot tub saw staff once

I will not stay here again. The manager was really nice when checking us in but the ladies in the morning were terrible and should be fired for not following common sense protocols. They lack customer service badly! I had trouble using the shower and went to mention it to the front desk lady in the morning & she sent someone else to look at it without even asking me first if 1 that was okay to go have that checked & 2 if anyone else was in the room. Well I ran up there & as soon as I got to the hallway I heard the housekeeper say “oh I’m sorry” oh I wonder why? Because she didn’t even knock the door before going in & literally just opened it while my boyfriend was peeing! How irresponsible & unethical of her & for me to still go back to the front & tell the lady that that was NOT okay and her still give me attitude and argue! We will never go back again. She made us uncomfortable & we got our things & left immediately after that! They need better trained housekeepers and front desk workers… those 2 should be fired! The manager on the other hand like I mentioned was nice but the morning ones were terrible.

First the whole hotel smelt terrible- the front lady took forever and also gave us the wrong room. We got to the room and the smell was overwhelming and black stuff all over the walls. We couldn’t stay there. As we were walking out- we walked by a cracked door to a room and a AR gun was sitting in the corner pointed out the room! My mind was blown! I have never seen a more awful place

The location was fine, within a 20 minute drive to where we wanted to go.

The stay was absolutely terrible. I have a heart condition and they wanted to put me on the second floor with no elevator. I could barely make it from my truck to the doors without being out of breath plus my luggage and traveling alone. The lady was nice enough to find me a room on the floor, however that room was questionable at best. The bathtub had a giant crack on the side of it. The bottom of it had clearly already been repaired once and not very well, I was concerned about even taking a shower, cause it felt like I was gonna fall through it. The pool and hot tub were out of commission because of a leak in the roof so I couldn’t even use those amenities. Ihad no cable TV the entire two days I was here even after I said something to the front desk not to mention they were working on the hallways at 12:30 at night to 230 in the morning, scraping plaster or whatever doing drywall for hours so I got no rest. I asked for a late checkout they said 1130 was the latest but when I looked online, it gave me the option to do noon or 1 o’clock if I wanted to pay extra for the 1 o’clock, they tried coming in my room several times between 11 and 1130 and then five minutes to noon they tried it again 100% do not recommend the only good thing about this place was the lady that works at night.

They advertised a pool and hot tub and bith were closed. There wasn't any way ti know that they were ubder construction. Half of the property was covered in plastic.

Just a quick note: if you have limited mobility, dont stay here. There is no elevator. After I learned this they were, thankfully, able to put me on the first floor. There has been construction going on at this hotel for a long time, pool and hot tub were shut down for repairs. Room was plenty clean and had everything I needed. But there was damage o the carpet and the smoke detector was busted. Not a bad stay. Even though there were obvious permanent residents there, my stay was quiet. Staff was very nice and accommodating.

….. didn’t know cats were not allowed lady at the front desk only asked if I had a dog . I said no. Nothing was said about cats. I got in trouble at check out

This place is horrible we left 2 hours after checking inn without a refund black mold on the bathroom stained bedding horrible smell in the room a pool that’s been closed for months we chose to sleep in our car this place was so bad

Pool and hot tub wasn’t opened, there what seemed blood stains on the carpet by the mirror. The window was broken and tv was broken had a hole in it. The bed frame was also stained, apparently the lobby isn’t open 24 hours. Luckily they allowed a family member pick up the key, which was the only good thing about it. Also the mini fridge at times worked and at times didn’t.

Had to get our key fixed each day we stayed, we would head out for the day to come back & our keys would not work. An "emergency exit" door had no lock or latch so any one could come and go. The entire first floor ceiling in the hallway looked to be falling apart. The pool/hot tub was completely out of order. The room itself had tape stuck to sections of the wall. The fridge had what looked to be indents from being punched. The floor had stains & burn marks. On the back of the door there was no safety lock attachment. Many parts of the hotel smelled of urine. The pictures of the hotel on here were not accurate to what we ended up with.

It was a clean bed, anything above that was borderline unusable. Would only stay here in extreme emergency.

Don't have any pets, staff was friendly, no laundry apparently everything was broken, no pool apparently not working, beds are great, WiFi was terrible, I was given a room where if I wanted to go to the lobby I had to go out the side door with my walker in the rain Justin to get to the lobby for coffee and breakfast hallway was closed by my rooms, toilet ran all night. For what I was charged I should receive a partial refund for services I was not provided but was expecting I will never stay at another Days inn ever again.

Reserved a room which I did not get because of false advertisement. I had reserved a king bed with sofa bed and got a bed with two chairs. The owners never updated the website or third party websites. The whole room need cleaned and maintenance needed to be done.

The surrounding area was a little sketchy however it was within walking distance of the mall.

Room 217 is a joke! From smell to looks that rooms needs help! But once we moved to 230 it was more alive. Brough back hope. All in all that whole entire Days inn was very disappointing compared to the pictures online.

My Key wasn’t working after I had checked in and went out to meet my friends and there was no one at the reception to help me out. Had to sleep in my car for the next person coming in the morning at 6am. I booked the place for 2 nights but only spent 1 night in my room. The receptionist who came in the morning was trying to blame me for not using my key properly but after she reset the key it opened the door. This same key issue happened the next day but there was this guy at the reception and he was super helpful. Thumbs up to him. He had good communication skills and quality customer service unlike the first 2 people I encountered

Room smelled like a smoke room, pictures and info on Expedia is a scam. They had dirty floors, cracked sinks and no pool. That would’ve saved trip if they had said on the Internet that their pool was down for remodel! Staffs were nice, the place needs a lot of help ! I don’t recommend it to family or friends

Pool & hot tub NOT WORKING. Ceiling falling in in hallway. Luggage cart missing 1/2 the time. Rooms strained, damaged, in disrepair. TV not connected. No caffinated coffee in room for coffee maker. No tissues in bathroom. NOT as represented online! Sketchy guests, openly high, talking about drug use and hitting on /following single females around. Gross!

Property says it’s non smoking but the hallways reek of cigarettes. Also the pool is closed and there seems to be construction going on. I did like the no key card though, that was nice.

All was good!

Rooms were okay. One of the front desk women was super unreasonable. Half of the down stairs is under construction. No pool or hot tub.

The room is asking for repairs. Not precisely the cleanest. Poor breakfast

Not very clean. Room had mold on the walls and the beds were so uncomfortable.

Staff not very customer service oriented. Was not informed the pool and hot tub was down till after i paid and actually still was never told but saw a sign on the way to my room. This was the onlybreason i chose this place and drove 75+ miles to get there

The

We showed up and there's a large sign in the from window saying no smoking within 25' of the building, well the front desk lady was among right outside the front doors. We then we're getting checked in and I asked the pool hours and they said their pool is closed because of some roof leak. This didn't look like a simple fix so guess if their pool will be down for some time and they should advertise that. Or room was like four doors from the pool and evening looked as if they had a much bigger problem then just a leak over the pool. Upon entering our room you could noticeably see that the room was having moisture issues, swelling drywall, peeling wallpaper, the smell of mold and dampness, one spot in the bathroom looked as if the paint was melting from so much moisture. The window was open and would not close until I forced it shut, a stick was the only way the window would be held shut. All the decor that you could see was on the walls had been removed, I'm guess because of the water damage. One more door down from our room the entire hall had plastic over it where you could see the carpet had been removed. There were what I assumed were fans plugged into the hallway outlets and went up into the ceiling, the fans weren't visible but you could see the cords going into the ceiling tiles. The pillows were awful the mattresses seemed old and very uncomfortable. Our cards didn't work and had to be rescanned to open the room. We were supposed to stay five nights and we stayed 1.

Paint was peeling from the wall. Bed broke just from sitting on the corner. Tv and WiFi didn’t work. Most amenities were closed due to construction. The only positive note was Staff were friendly.

am extremely unhappy. I only get to see my boyfriend every once in a while. It was his birthday and our valentine day. The room had a horrible smell, we couldn't even take a shower. tried to shower before he had to go to work and the knob just went flying and water everywhere. We had to rinse off in sink then go somewhere just to shower before he left town again. The hot tub was the reason i got this hotel and it was out of order. No elevator. I got king suite this was so uncool.extremely unhappy. We got the king suite it should not have been like this.

Pool and spa shut down. Room in disrepair

I booked a room for a staycation specifically because the kids wanted to go swimming. I tried to call to confirm that the pool was open but they didn't answer after several attempts. I went anyway and of course the pool was under repair. I chose not stay and they said they would approve a refund. Orbitz tried several times to contact the hotel to get the refund processed but they couldn't get ahold of the manager and my refund was denied. I ended up paying for a room I never stayed in. Buyer beware with this property.

Very nice staff, clean quiet room

very friendly amazing staff! room was pretty rundown and tv didn’t work but clean nonetheless. pool and spa were closed.

The room needed lots of maintenance. Our double pain window was shattered from the outside. The AC and heater did not work. There was a freestanding AC unit that was vented through the window. With duct, tape and cardboard, so we cannot close the window, leaving a gap for cold air to blow through all night. Our bathroom sink was cracked. The tile floor in the bathroom in front of the toilet was broken and if you stepped on it, it felt like you were going to fall through the floor. There was black mold in the shower Around the faucet. There was also what appeared to be either rust stain or blood stain on our carpet. There was also missing wallpaper in our room. The refrigerator was plugged in, but not working. It was warm and smelt bad. Our TV remote batteries were dead upon arrival and we had to request new ones. The pool and spa were out of commission.

My reciept said second floor room and I was put on the first floor. (I had other people that I traveled with and were on the 2nd floor).The safe in the room had the lock broken off. There was a crack in the bottom of the tub, and water damage above the tub from a leak on the 2nd floor..

Technically, we did not stay here. When we arrived to the hotel we noticed wallpaper peeling, holes in walls and ceiling, lights flickering in hallways, pool shutdown completely, and walls under construction etc. Once we got to our room the creepy feeling did not dissipate. We ended up going back to front desk and cancelling our reservation since we felt unsafe. I will say the front desk staff was very kind and didn’t he side with helping us. Maybe this place will be better after construction?

No pool or hot tub amenities, same as 2 years ago, uneven/broken tile in the bathroom, could've gotten severely injured, no hot water in the dirty shower, bugs on the drapes, cracked bath tub, picture kept falling off the wall, weird stains on the bedding/skirts, stains on the walls.

The door didn’t seem to close all the way and lock, and the showerhead didn’t work either. The pool and spa were closed the entire time I was there too.

Thay took my deposit for no reason my room and everything was even clean ba

Great place to stay so friendly

Room was gross. Q-tip in the wall. False advertising, no sofa bed or roll out beds available. Staff was inattentive and rude. No access to pool or lobby bathroom.

Pool and hot tub under construction. They should not be able to advertise on Expedia that they have one. Smoke detector missing in the room

Room was clean but feels a little old

Left out a deposit fee

Room was falling apart and toilet wasn’t even hooked to the ground stains all over the walls and on carpet paid for a pull out couch and didn’t get it

This was a last minute booking and the rating was 4.4, however, it also said VERY DISAPPOINTING and it was accurate. I just needed a room for one night for my daughter and I and it was reasonably priced, but you get what you pay for. I received a link by text from the hotel asking to check-in online, which I did. I even sent a picture of my DL. At the end of it, I was told I would only need to pick up my key from the counter. This did not happen. The lady could not find my booking and asked me to fill out a reservation form. When asking her a question, she could not multi-task. I told her I did this already and all she could say was "I don't know, it doesn't show up here." I was concerned since I sent a picture of my ID to who knows where! I got my keycards. One of them didn't work. Had to get it re-programmed. The bathroom was falling apart. The faucet was broken. It was hard to get the water temperature right. The tub was broken and some of the tiles on the floor too. If you were to bump the tap in the tub it may have fallen out of the wall. Pool was closed for maintenance. Breakfast was only toast, bagels, eggos and cereal. No tea, just coffee. I ended up having a bunch of unauthorized charges on my credit card. Most got reversed, except one. The pre-auth for $200 got charged. Pay a little more and stay somewhere better. Location is good for shopping and restaurants. That's all that's good about it.

Lots of ahopping nearby

But the facility is very old, hair dryer is not work. The TV turn on automatically in the mid night 5-6 times, is so annoying. I do not visit again.

Dirty , lock was broken pillows were not comfortable

Room smelled a bit stale and we couldn't open the window to let air i in.

Staff were rude. Room wasn't clean, smelled of smoke in the room and hallways. Neighbors in other rooms couldn't access their room (they were locked out) and staff wouldn't help them get in so they were just out in the hallways yelling the entire time. Pool and Hot tub are closed and they have no idea when they'll be open again. Breakfast was stale and hardly anything offered. Plus there is a $200 deposit we had no idea about

Very dirty and smelly, only toast and cereal for breakfast. Pool and hot tub were out of order. If a hotel does not offer what they have on their website (pool and hot tub) it needs to tell you. Thanks

The staff was amazing!

A/C went out and partner had a seizure.

Ashly was horrible

Waited over 45 minutes to try and check-in. There was nobody in the lobby nobody at the front desk. Nobody anywhere to help us out. Get us checked in after a very long road trip ended up booking at a different hotel

LOTS OF RENOVATION BEING DONE. NO SPA, NO POOL.

Clean room, staff very professional and is very close to the mall. Highly recommend 👌

hotel reeked of smoke, homeless people wandering around, no security, pool broken, homeless/drug addict handling "breakfast" provisions. Would never recommend.

Our room had dirty towels, a toilet that didn't flush, a fridge that didnt work, outlets that didn't work, the list goes on. The pool and hot tub were out of order without any notice. Dont offer something you cannot provide. Any time i tried to get a hold of staff to report the issue, it was impossible. I understand that this is a budget hotel and didnt expect it to be a 5 star service, but the way the staff acted and how disgusting our room was was absolutely unacceptable. The thing that upset me the most was the woman working today Monday Dec 29th at 11:06am. The woman went to each room to inform guests that it was checkout time. I received a text message that said I could provide my expected check out time. This was after I tried contacting staff to ask for a late checkout. I set the expected check out time for 12:00pm and i have a screenshot .for proof. I get a knock on our door at 11:06am, I open it an

Staff were unfriendly and unwelcoming. Heater was left on, so we couldn't even stay inside until it cooled down. Outlets didn't work (no microwave/fridge!) Spend the extra money for a good quality hotel.

When we checked in they said the pool was closed. It was not posted on the website. I asked why it wasnt posted and the lady told me i could go across the street because they had a pool and spa. It was not posted about the deposit. I had trouble with the keys and had to get new ones. I had to plunge the toilet 3 times. I only had 2 small towels and a hand towel for 3 people. No washclothes. Lastly my husband slipped in the shower and strained his back. He had back surgery and that is why we wanted the hot tub. The shower was horrible. The shower head was so small it was little water.

Staff was nice. Room was adequate, some issues like the knob of the shower fell off, and hotel refurbishment going on at the time. Issue with the shower was fixed immediately.

Free standard

The bed was very uncomfortable, I had to educate the staff on ADA law for service animals and the hot tub was broken, there was peeling wallpaper and paint on the carpet in the room. The wifi was terrible and you couldn't watch a show without it glitching out on the TV

The room was clean and comfortable, and we checked out leaving everything in perfect condition. Unfortunately, I still haven’t received my deposit back, which is worrying and has overshadowed an otherwise good stay.

Kept my 200$ deposit on my 77$ room after we cleaned the entire room including the trash.

Bed was hard, pillows were not good.

great

In the middle of the midnight someone was trying to enter in my room while I was sleeping...

Being there in the fall, it was a very nice place. Only downside was n WIFI on Saturday and Sunday. The swimming pool was out of order. The people in room 108 where having sex and we heard the lady loudly ( I had my 5yr old grandson with us.)

The whole place was really beat up and needed lots of repairs. Actually thats saying it really nice the entire place needs to be remodeled.

First, this marks my stay as the 5th through the 6th but that was actually the end of my stay. My full stay was the 31st through the 6th. I specifically picked this hotel because it said it had a hot tub and pool. I even went and bought swimming trunks before going there, I was so excited. I got there to find out that the pool and hot tub were closed for repairs because the ceiling was leaking into the pool. "No big deal, I'll just take a bath I guess" I thought. I get into my room and look in the tub to see no drain plug. I told the front desk about this and she gave me some runaround but said she'd ask housekeeping if they have one. Three days pass and I try to get my room turned over the next day but it doesn't happen so I ask the front desk to have my room turned over the next day and to please bring a drain plug but neither things happen the next day either. I eventually went to a plumbing store and bought my own drain plug so I could take a stupid bath in the hotel that I paid money for a pool at that didn't have a pool and completely ignored me the entire time I was there. The only reasons I didn't give 1 star is because the room wasn't disgusting and the people at the front desk were friendly to my face. Otherwise don't stay here.

i could not shower because the Knob kept falling off

Olivia should be teaching customer service seminars.

Poor customer service, dirty rooms, no elevator, overall unhappy with my stay

Staff were rude, double charged my deposit overall very unpleasant stay

The room was old and had a muggy feel and smell. The microwave did not work and I had 2 refrigerators one that worked and one that did not. Also many of the outlets did not work. I had to get my room key fixed 3 times during my 4 day visit. It was cheap and I guess expected. The staff was very friendly.

The towels had blonde hairs in it. Even though i have brown hair

Our room was clean, the night time staff was great and the location was perfect! My only complaint was that one of the locks on our door was broken and the laundry was out of order during our stay.

Pool was closed as roof was leaking into pool. Rooms smelled like mildew. Bed was very uncomfortable. I left early and went to another hotel because of how terrible the hotel is. No elevator.

This has to be the worst experience/stay I have ever had, the pool/spa don't work, my room TV didn't work nor was it plugged in or hooked up, wallpaper was coming off the walls, the toilet was plugged up and non accessible, and after complaining to Days Inn front desk and hotel.com I was denied a refund as well as all compensation. I've had better nights sleeping outside in 30 degree weather.

Too many things to name, worst customer service ever.

There where rude and the customer service was horrible. I expected allot more from a higher end and we'll known name hotel.

The worst customer service I have ever experienced in my life. I could have overlooked the lack of washer/dryer use and even the pool and hot tub being closed, but the customer service was beyond belief.

The tub spout was held together with a hub assembly. THe door had a hole where a peep hole would have gone but did not. missing grout in the tile and the faucet leaked all over the ocunter in the bathroom whenever you turned it on. the pool was unavaible (not that i would have gone in there) The security was a ring camera plugged into the wall of the hallway. Wallpaper was stapled together at the seams and there were no interior locks on the door. Not to mention my room key was code to a pin pad... the only one like it on the floor.

Meh

Out of service pool that wasn’t disclosed | Inconvenient breakfast times for travelers

However, those arent very major things and are overlooked by most ppl. The outside stuff was mostly behind the hotel. I noticed because i had my dogs to walk. Most of the staff was friendly, but could perhaps use a little more professionalism. Air conditioning was excellent. Breakfast was ok... just grab and go stuff, bagels, cereal (altho it appeared to be mixed together- lucky charms + corn flakes + cheerios, which is kind of weird, but there were a cpl varieties that werent like this), yogurt if u got there early enough, and there are toasters available, but only from 730-9, would be nice if available longer. Overall tho, it was good for what i paid.

We are currently spending the night 10/24 at the Days Inn in vancover next to the mall. Upon arrival the front desk employee was unfriendly and didn't provide us with which level we were on or the wifi password. We arrived just before 4pm. There is insufficient locking mechanisms to the building, there are none. Theres a large hole to connect to the attic but its left open. Which is also dangerous as well as an OSHA violation. All of the cameras are ring door bell cameras which are also insufficient. Our air-conditioning is also broken. Room 218. The hotels pool and spa are out of order with no warning listed on the internet. We only purchased this room for our children to be able to use those facilities. We would just go to a different hotel but unfortunately we are stuck here for the night. Our room doesnt have window screens and the refrigerator is out of order. It's disgusting and unsafe. The only plus side is the night desk worker named Nikki was incredibly nice. Im attaching some photos.

Excelent

Ashley was an amazing help and genuinely listened to our concerns and did her best to accommodate us. Other than that the stay was not the best. Booked king room with fold out couch there are no fold out couches on the property. Breakfast was bread cereal or instant oatmeal. Not what I was expecting at all given the photos of the property on the hotels app and the Days inn web-site. Heated pool and hot tub are out of order. One of the main reasons I booked this property so that was a bummer. To top it all off the maid staff accused us of smoking in our room and proceeded to say they were calling the police on us also that we caused damages to the ac/heater unit when the covers just fell off and half of it is zipped tied to the unit. Some carpet baseboard just came out of the wall with nails sticking out so i had to put that up behind the tv so no one would touch it. Also no screen on our windows and the locks don’t work the windows open all the way and I have two toddlers and we’re on the second floor it’s terrifying to me. If you’re looking for something cheap and the bare minimum this is the place to be. All I know is after this whole ordeal I better get my deposit back because I know for a fact we did not cause any damages that weren’t already here. Mind you all of these things I mentioned I told staff the day we checked in and they said they told the owner so I refuse to be blamed for something I didn’t do. Let alone this place has a $200 deposit which is outrageous

The rom was clean, staff friendly.

Told me to shut up when complained about the noise they were making in front of my room. Bed felt broken and water pressure from shower was very low

The place has a great location. The room was fine for the price. It was a little bit dated and run down. Needs some love but the price was right for what we needed. Location was central to everything.

I have pictures for all of this and am willing to share as well. We understand no room is perfect, but this is bordering on health and safety issues. First, the fan cover is falling off in the bathroom, there's a Crack in the tub and mold growing above the shower, as well as dirt all around the light switch and garbage can in the bathroom. The fridge barely gets cool (never proper cold), and that's not the second one in there that doesn't get cold at all. Now comes the more serious stuff. The safe in there looks like it's been manhandled by a tweeker with the whole faceplate hanging off, so not only could we not use it, but im afraid to touch it. Now the biggest issue!!! While it wasn't plugged in, there is a camera in our room!! The line is actually tethered to the TV! Pool and sauna closed whole time as well. All of this going on and then to be charged $200 deposit on a room in this condition. Not to mention there was no mention of said deposit during booking! Staff language barrier bad, tried calling hotel with no answers. DON'T STAY HERE! UNFORTUNATELY WE WERE STUCK!!!

Friendly staff,Vancouver is not looking safe.

Internet is great. Place is falling apart. Tub is cracked. Vent fan cover coming off. AC is phenomenal. No bed bugs. Lily at the front desk is wonderful. There was, oddly, no soap.

There were people sitting outside on the ground with bags and cars with broken windows close to the entrance.not a very pleasant experience.

The room was not clean the carpet was coming up. It was in bad repair. Hair not mine in tub

The owner was in the room with their own dog spraying the room with a solution when we arrived. The carpet had stains all over in the room and out of the room. Pool and hot tub is closed. The breakfast was plain bagels and hot and cold cereal (that was fine) but if you used the toaster and the microwave it took the power out. Cops came in often. Cars with broken windows parked right up front. Water leaks all over in multiple rooms. It was just not a safe place to stay and so gross. Never again.

And the "Addicts" in the parking lot! And they didnt care that they were in the very next car with the doors open! If I could this place would have -7 stars and be... the "CRACK HAVEN" Hotel

We drove from Iowa so when we got there it was about 9/10am. The lady that was there was nice. told us when checkout was which was 12 p.m. so we came back about two staff was rude. Didn’t look didn’t ask. Didn’t say hello. She didn’t ask us what car we would be using. Just ran one that was on file. The rooms were not next to each other and we were traveling with their children. We’re back to ask take them a little while to get two rooms next to each other. Got into our rooms. They were big clean Ish one of the rooms phone wasn’t working toilet was wobbly there is no bath stopper and walls were dirty; oh yeah, and our door didn’t have a a stopper I guess to open. In the other room, they didn’t have a remote and their door didn’t close you had to like shove it closed. An advertised breakfast, which there was barely any breakfast. The staff in the morning was nice, but we did not eat there because it was not there was no food.

When we checked in the front desk lady was very rude. Each night we stayed we woke up with new bumps all over our bodies due to the unsanitary beds, we expect it to be bed bugs.

Easy walk to shopping mall and movie theater.

Website says Pet Friendly, it does not specify Dog Only. I arrived with our cat and she says they don't allow cats, but your website says pet friendly, no cats. I asked for a refund and she said call the 3rd party for a refund but I couldn't get one because it was the same day as booking. Thanks for taking my money for nothing.

I booked online, got there to check in and was told I had to have a 200 dollar deposit up front. I barely had enough to book the room at the time, as it was an emergency situation. I was told i wouldnt get a refund and i couldnt have the room because i couldnt pay the deposit. She then asked if i had either 150 or possibly 100 and that either of those amounts would suffice, which just tells me that there is no real dollar amount tied to this "deposit" since she offered to take a lesser amount. Im not the first. I was swindled and expedia told me to kick rocks basically, and that i had to pay a late cancelation fee for not being able to check it which is equal to 100% of the reservation cost. So fancy way of saying I wont be getting refunded. So i paid 140 for a room to just sit there. Negative 5 stars

DO NOT STAY HERE.!!!!!! took forever to check us in the room was so bad it was so obviously not vacuumed there were crumbs on the bedspread. The worst of it was my TV didn't work. I called the front desk to alert staff about my T.v. her reply was oh it's broken yeah well there's nobody around to help they're all busy doing stuff so I don't know when we're going to be able to get to you 😲 there were holes in all the walls they were doing room checks and maid services at 9:30pm at night they were literally knocking on people's doors saying housekeeping. Then I went outside smoked a cig. To chill out when I came back and I waited another like hour finally called her and she started yelling at me saying "I had someone knocking on your door while I was calling the room phone. And telling me that it was my fault and now I didn't deserve to have a working TV and didn't I'm talking 3 hours later I went down there and I said when are you going to do my room and she was like actual surprised and it was another 20 minutes so somebody came up it was f****** ridiculous and they charged me somehow $459 and $115 I had to pay just to experian to book the room for me which I could have called and booked the room myself but google brought me to the experian site what I'm trying to say is the room was supposed to be $100 it was this crappiest room I'd ever been in my life! Borderline abusive whea it was like $130 a night, and the final bill is $459 I searched other hotels that evening an

We got there. the room has no soap and shampoo. As we were too tire to run back down to front desk to ask for it. and it was just for a quick night stay. Lucky we had our own to use. The was no hot water in shower or sink the water is luke warm. we thought it ran out. but in morning it was same. hotel was really run down. only thing is next to Vancouver Mall.

I stayed in this motel a couple of years ago, the facility has gone downhill since that time on the overall upkeep. The customer service was OK but not up to last times experience. The room was clean but showing signs of wear. The fridge was Luke warm with no way to adjust. The TV watching experience was interesting. With no instruction you have to hunt and peck to understand how to turn it on and then how to find the channels you want are a mystery. Lots of channels you have to page through one at a time. They advertise a breakfast, but it is not available until 7:30 when many guests are already gone. Staff showed up at 7 am, so not sure of any over night coverage. The location is great in a safe neighbor

Horrible to say the least. We checked in to our room and it was littered with alcohol and Taco Bell. It wasn’t cleaned, the front desk attendant was never there. There was a line of 4 people waiting. We kept ringing the bell and nothing. I decided not to stay there and asked for a refund. The front desk said it was done but when I asked for a receipt she said she actually couldn’t do it. Hotels tried to reach them for a resolution but there was no contacting them. Absolutely horrible. I paid for a night which we didn’t even stay at after all. Don’t know how these companies stay in business.

Great

Stayed for a week. Everything worked. Bed was comfortable. Water was hot.Staff was very friendly and helpful. The thing about this place that turns people away is that its old and is a upgrade in progress. The price is extraordinary.

Stayed 1st night without aircon. Owners did not know it does not work. The 2nd night they are still fixing it while we're in the room. They forgot the whole day while we were out. Wow!! Homeless people are visible. Felt unsafe for our vehicle.

The reason I booked this property was because of the pool and distance to the shopping mall. The pool was closed and no one communicated that when I checked in. The tv was going in and out so we couldn’t watch anything, the air conditioning was not working properly so it was very warm and unpleasant, the fridge was not working right, the fan in the bathroom was broken, there was writing on the wall and multiple holes on furniture and walls. The staff were very nice but I would not stay in there again.

The WIFI sucks in most rooms but the staff are helpful and are willing to go the extra mile for the guests. The showers are not the best for sure and the air conditioners either work very good or not very well at all depending on the room you get. Don't forget to sign up for the rewards at check in though especially if your a frequent flyer not only does it give you a discount for the room but you can earn free nights as well.

No hot water for 5 days, poor breakfast. And pool out service

the free breakfast was bread and cereal. no protein offered.

1. The staff was excellent and hard working... i saw the front desk person doing janitorial, lawn maintenance and answer phones. Always professional, she needs a raise. 2. The photos are incredibly misleading, and their sign was on the ground in a pile. 3. The ac unit was ancient, missing safety covers and had so much.dust on it it could have set fire. 4. This hotel needs paint and wall maintenance. 5. Never could use thr pool because it closed before 7 PM 6. We never did get a hot shower, warm to cold at best 7. Dont bother watching tv... the cable timed out every 30 seconds 8. You get one washrag, one hand towel and two towels per room so get ready to share the washrag. 9. Grass is dead and it looked like a pellet gun range had been set up on the back crusty grass, what a view. 10. The window lock was broken, no screen ans a bar in the slide rail was 8" to short. Although i appreciate cutting some costs, this facility needs a major overhaul

I switched to Another room which was slightly better. The front desk staff said the owners didn’t care

The room was not clean trash and wrappers under the bed no coffee pot or coffee or cups alsothere was a dirty half filled ice bucket witj water and a melted ice cream in refrigerator that wasnt even plugged in when u opened wi doe man was sleeping with trash and cans all over there was no one in front desk to talk to ever

found blood on the pillows

They asked me for a $200 deposit before booking my room and the place looks like trash.

This place is in desperate need of an upgrade

The room smelled weird there were weird bugs in the bathroom no remote for our tv pool loooked super gross and was only open from 3pm to 7pm no elevator meth heads inside and out all around terrible stay

Hotel was clean. Wifi was spotty. There is no elevator, so multiple guests complained about the stairs while we were there. Pool is only open 3PM-7PM and is very small. Only 3" to 4 1/2" deep. Breakfast was pretty slim and inconsistent in both food and hours it was open. Front desk staff was completely unhelpful: didn't tell us wifi code, breakfast hours, or pool hours. She was disheveled and unfriendly when guests entered. Also it seemed a drug dealer was welcome and friends with the staff. They all addressed him by name, and the transactions were pretty obvious, even to our child.

Nothing worked in my room the key card for the door didn’t work. I had to get them changed twice third time thank goodness it worked the Wi-Fi didn’t work. TV didn’t work.

I canceled my stays soon after check in because room 101 door lockhandle was broken, back door as well. Where an outsider can easily get into the rooms from unfuctional back door.

There are many things falling apaprt in our room like a 5 foot long piece of like moulding half falling off, a tile in the bathroom falling off. It felt unsafe, there was someone in the lobby just hanging out with their pitbull inside. There was a car on the side of the building parking lot up on blocks missing tires. On a positive note, our room was a good size and the front desk oerson was friendly.

One & done at this location but the 2 staff members I dealt with were nice people. Would not stay here again regardless how close it is to my family’s place.

Very stinky in lobby and room. Says smoke-free but all hotel smells like marijuana. Very dirty.

I wanted to call the GM at home and wake them. The GM should be FIRED for this.

Paid for a handicap room but did not get one

The hotel was dirty. No diverter on the tub spout so was unable to take a shower.

I did not stay here, i tried to get my money back or cancel but i got no response

Pool and hot tub was way to cold, tub stopper would not stay up so bathtub would stay closed, wasn't aware that the breakfast time would end at 9

Perfect place to stay for a quick overnighter in Vancouver.

no hot water

When we returned around 3 AM, we discovered that the window would not stay locked. We had to place something in the track just to keep it from opening, which felt unsafe. The room also had a terrible smell. In the morning, the shower didn’t work at all. We tried calling the front desk four times with no answer. When I went down personally, the two staff members I spoke with barely spoke English and only said they would “take a message.” I requested a full refund because the room was uninhabitable—no functioning shower, a window that wouldn’t lock, and an unbearable odor. On top of that, the parking lot was completely full, and all surrounding businesses had signs threatening to tow if we parked there. Overall, this was the worst hotel stay I’ve ever experienced.

The room wasn't represented as their picture implies. It had two refrigerators (one was noisy)....why two? We were there three nights and NEVER had HOT WATER.

friendly staff

The staff was friendly..its around alot of stores great area...

TV didn’t work had to move to a different room noisy hallway unable to sleep until 11:00 PM elevator broken vacuum left in the middle of the stairwell with extension cord running from top to bottom and the top it off I was gonna stay four days but after one day I checked out, they charged me $700. I’m still working with my bank to try and get back what they owe me. I was only supposed to be charged $100.36.

Management worked with us :)

The bathroom was horrible. The plug for the hairdryer was broken, there were broken loose tiles, the shower wouldn’t stay hot for even 5 minutes, and there was trash in several spots in the room

It looks like some upgrades are being made to some rooms and hallways, but the breakfast area is dark and the breakfast was quite limited. We did not have hot water in either our sink or the shower.

Broken down vehicles on blocks. Garbage everywhere. Felt very unsafe. Inside was dark and gloomy. Did not stay there due to it.i was afraid to leave my vehicle out side or my stuff inside. So we lost out on 400$ do to canceling last minute and getting another hotel

When we checked in we had to wait at the desk for about 10 minutes before we got helped. We had just hiked and was looking forward to a shower, but there was no hot water in my room. The next day, I took a shower in my kids room which had and earwig in the tub that I had to wash down the drain first, then asked for towels for my kids since there was only two in a room for 4 people. They told me no. A bum came in while we were leaving and although we left our keys in the basket, they entire 20 minutes of walking in and out loading our car, there was no one at the desk, so I hope the keys didn't get taken.

Our TV was not plugged in because of a missing TV cable. Took a while but finally got that fixed. Very limited breakfast options and pool hours (4 hours!?). We were given parking pass for the lot which is fine but there was a van that occupied two parking spots and there was no parking pass on it. Don't know if that's a hotel guest or homeless person? I didn't bother to check nor ask because I don't plan on coming back in the future.

No drink cups in room, no hair dryer, didn't give wifi password at ck in, no phone in room to call front desk, lousy breakfast offering

Location worked for us. Thin towels, no sink stopper, wall by bed is peeling

The TV didn't work, the electric outlet didn't work (which meant I couldn't plug my laptop in), one of the bulbs in the reading light was burned out Breakfast was a bad joke.. My wife found the room. She should have learned the old American slogan: "You get what you paid for".

Close to mall and food. Room was clean. The bed was comfortable. Very llittle hot water. In fact, water never actually got hot. Property a bitbrun down.

I’m a handicap woman and when I arrived at Days Inn there were no handicap rooms available! So needless to say I had to go elsewhere! Now I’m being charged $103.57 for cancellation fee, I was assured I would not be charged. I tried calling to no avail. Can you please advise what I need to do to get a refund.

It appears the A/C equipment in several rooms did not work, shower faucet loose in the bathroom, carpet worn, debris from construction visible outback; this isn’t the fault of the staff but management …. Staff was friendly, responsive, and apologized always ….

This place is sketchy! We were worried about being robbed while there. The room was very poor with missing items, make-shift air conditioner.

Bed was very comfortable. I had to reprogram the remote control as well. The hallways can definitely use a remodel, and new carpet throughout. Dark place, but the cost was a great budget stay.

Place was clean and is within walking distance of food

Property was in horrible condition and not as listed. No elevator for second floor rooms, Ac was in parts, toilet ran all night, luke warm shower, hot tub was cold (not working) and both it and the pool only open from 3-7pm Continental Breakfast was cold cereals, milk coffee and juice. Nothing was hot or even remotely appealing.

Toilet was not bolted down. Never gave us enough towels for two people. Carpet was dirty Both Bed spreads Needed to be washed. Door lock was impossible to use. Side door to motel next to room 125 had no locks on it so no security. Poor lighting Air conditioner was so dusty that we couldn’t use it. The room was hot all 3 nights. General condition of the room was dirty, walls, carpet, curtains, windows, bathroom, shower,shower curtain, We won’t go back , every.

The bed was worn you could see dip in the mattress with the blankets on. The shower curtain rod was loose and sagging so the curtain would not stay at the ends.

Just no. Don’t do it. Awful.

The floors were stained, the tub has holes and repaired with calk and painted with some kind of tub paint. The walls in the bathroom has some kind brown splatter stain under the sink. Took me 30 mins to figure out the shower and how to turn it on. The tv did not work till I reset and replaced everything in. There was a used rolled up panty liner behind the night stand. When I called down to the desk on 2 different occasions no body answered. After I figured all that out I found that the bed was as hard as a concrete floor. Woke up every morning with numb hip and legs. On top everything, I was here for 5 nights, and had to have my key card reset every day. But, the front people were nice when I did interact with them. My towels, garbages and coffee were changed everyday and restocked.

Everything was broken or worn. Poorly repaired and everything was the cheapest version

Be careful staying here because I stay the night here I’m looking at everything and I found a fentanyl pill in my room so I immediately pack my things back up after I flushed it

The bathtub had no stopper to fill up the tub yet, the water came out the bottom where you would fill up the tub and you could not change it to take a shower

Clearly the house keepers don't know how to do their job

Room was unavailable when I arrived. The guy at the counter told me I was better off because the place is a dump, has bed bugs and no hot water. No lie. I thought I had arrived in the Twilight Zone

This place is not what the pictures showed. Our king room with sofa sleeper did not have a sofa sleeper, it had 2 chairs. It’s an older property that is showing its age.

The room and hallway had a smell. Beds were fairly comfortable, but linen could be refreshed. Our first room the door lock was a numbered keypad lock instead of card key. Let's say the code was a bit too easy to guess. We asked for another room. There is no elevator. The pool looked relatively clean although we didn't get a chance at a closer look since we didn't have time to use it.

Room was filthy, advertise pool and hot tub, but they were not open. Did not have ice. Buckets did not have enough towels to give us extra towels. The toilet was dirty. The room was not clean and the elevator was broken.

Cleanliness? The toilet wasn't cleaned out entire stay. Our room key decided 2 times in 3 days. Breakfast isn't 6-10 it's 7-10 & one day wasn't set up until nearly 7:30. No coffee. No one at the desk when I checked out & it took 2 calls to reach someone over the phone to get a receipt. Will not stay again

Front desk was amazing. My room smelled like smoke, was dirty; had popcorn from the last person in corners, had body hair in the bathroom, I FOUND A NEEDLE CAP IN THE BATHROOM UNDER THE COUNTER. The hotel was sold out so a room change was not an option. There was also a transient with a flashlight out side the room window looking for whatever he could find. It terrified the children with me. The images on line are very deceiving.

Bad service

The room was no AC very bad

Very clean rooms. Front desk staff was wonderful!

Well to start there was only one person running the entire hotel. She was running everywhere to try and help everyone and fix things as they came up and I appreciate that. First issue was that I chose the second level room because it said it was a deluxe room and I wanted more room if possible. When I get there I find out there’s no such thing all rooms are the same size then I get told there is no elevator and you have to carry your bags up the stairs. Sucks but it is what it is. Then as I’m about to go up stairs the lady who was running around trying to help everyone said there’s a room down stairs if I would like to switch so I did. I got in the room and to say I was disappointed is an understatement. The air conditioner was falling out of the wall, the door top latch was busted off as if someone had kicked in the door, the bathroom door had a hole in it, and the tv was busted. I contacted the lady and she brought in a brand new right out of the box tv which I appreciated. Woke up in the morning and one of the reasons I selected the hotel was for the continental breakfast so I didn’t have to buy it from a restaurant or fast food location. We left at 7am and nothing was out at all. There is an area for the breakfast but there was no breakfast setup at all. I wish I had taken photos now that I see a section for it because there was so much wrong some will probably think this is an exaggeration and it’s not.

rug is dirty, the room smells terrible that i need to buy air freshner, web indicated breakfast included but no breakfast. no staff available in the lobby/reception area nor anyone picks up call from 6-8. no wifi readily available in the room unless you request but no one answers the call. i do not recommend this property.

Rude management. Non working shower. Power outlets that barely gripped plugs.

Do not go here it does not look like pictures and dirty.

No hot water

The room are old and the breakfast is bad, there is only bagels and coffee. The bath tub was a little bit dirty and old too

Even though there was lots of construction in the hotel, it was still nice enough. The staff was sweet.

Not a good vibe at all.

Locks to outside doors are broken.

The bed was broken made my husband bleed

The hotel is poorly maintained. My room had no working shower and the water never got over lukewarm in temperature. A second room had no hangers in the closet. Despite this the hotel was sold out each night so there’s likely little While the property was kept moderately clean the area overall felt unsafe and we would not recommend anyone to stay at this hotel.

The property looked like it was renovation, our room had hair in the sink, the baseboard around the room was falling apart. So as soon as I saw the room I wasn’t even in there for 5 minutes and I just checked out/ cancelled my reservation at the front desk.The area was near a nice mall but there were homeless/ drugged people roaming around the hotel.

It was a poor experience as the rooms were very dirtly compared to the price paid.

When we did get up to our room and opened the door we were hit with the unmistakable voter of cigarette smoke. Because both of us pack sent sprays, it’s something we could look over for now…. As we walked into the room, we noticed a headboard was crooked worrying us on the condition of the bed. There were holes in the wall, some with insulation coming out. One word to describe the entire room would be sticky…. The showerhead was literally hanging on by interior piping…. And most of the pictures looked like they had not been maintained. Again, as it was late, we tried to overlook all of this to get some rest. But as we pulled our covers back, we saw stains. Colored stains, yellow stains. Sheets, pillowcases, comforter. You name it everything stains. As soon as we woke up, we packed and headed to get the hopefully hearty breakfast…. No. Breakfast has started a hour and a half ago, the dining room was still quiet, chairs were still up, there was no sign of breakfast besides a young couple and their daughter with some food on their table. I looked at my daughter, and we both agreed… we left telling the front desk we are checking out. Unfortunately I wasn’t able to get a full refund for the last two days, but the friendly staff was able to give me a slight refund from my trouble.

I stayed here because of the reviews but I am 100% sure those were left by companies that are paid for reviews. The room was dirty, the bathroom had mold. Had to wait to be checked out in the morning because the front desk was left unattended. We didn't feel safe being there so as soon as we could leave we did. Will not be staying here again and suggest anyone reading this with small kids to do the same.

Next to a Homeless Shelter Permanent Residents in the Hotel not the kind you want to stay with Yard are was not kept

Little or no security doors left open . No hot water in shower. Very loud . Rooms need updated very worn and show its age

Room combination to door did not work, no towels, poor internet, tv did not work, no coffee in room, dirty carpets, windows so dirty could not see throught them. Bathroom hair dryer was pulled off of wall. Breakfast advertised was the reason I booked this hotel but bread and oatmemal is not a brekfast. unsavory people in the parking lot at night. I did not feel dafe for my vehicle. I felt cheated by the price I paid for room. Very disgusted and disappointed. I will never stay there again. I expect that hotels.com would give me a credit for the price I paid for this dump of hotel.

Definitely not recommend never will be back to the place again.