HYATT house Chicago/Naperville/Warrenville

Good location. Basic services.

Fantastic hotel. I highly recommend staying here. Location is nice and quiet. The breakfast is amazing they even had fresh fruit such as blueberries, strawberries and grapes.

The staff was friendly and the continental breakfast was average for a hotel. The room suite was very spacious and the bathroom was also very spacious. My travel plans were delayed, so I tried calling the phone number for the hotel to change the name on the (2) rooms I booked and I was put on hold for 30 minutes just to find out that I needed to contact Booking.com. Other than that, our stay was great!

Staff was friendly and attentive.

Friendly and helpful staff

Was charged 2 times Everything

A lot of the sockets in the room did not work and being on the fifth floor would hear loud boom but I was not sure of what it was.

The room was comfortable and spacious.

I have family nearby in Naperville. It's nice to have a little home away from home at Hyatt House. Fanta, at the front desk is one of our favorite employees. One issue is that the suite rooms have blackout curtains but a separate window with blinds that I can't get dark enough for the morning if I want to sleep in.

Good breakfast, clean facility, helpful staff.

The hotel has great amenities if you need to stay somewhere long term. Kitchenette, roomy bathroom, fridge, etc. Staff was friendly and helpful. Nothing

The hotel has great amenities if you need to stay somewhere long term. Kitchenette, roomy bathroom, fridge, etc. Staff was friendly and helpful. Nothing

Rooms were clean. Bed was comfortable. Furniture was a little worn but room was pretty comfortable. One day breakfast was just boiled eggs and muffins...

The room was perfect hade more then what I needed for my 3 day stay.

Exceptional

is available. $2 in quarters for washer and dryer. they did ask for a $50 deposit once i arrived & it was sent back to me 5 mins after i checked out. Wonderful stay here.

It was really nice having a small kitchen and seperated sleeping space. The sliding barn door on the bathroom did not provide any privacy. The bed mattress was extremely soft and the pull-out mattress on the sofa sleeper was awful. The complimentary breakfast was excellent.

The room was spacious, warm and inviting. I didn't get to enjoy any of the accommodations because I was only there for the one night and had to leave early

The room was spacious, warm and inviting. I didn't get to enjoy any of the accommodations because I was only there for the one night and had to leave early ?. I would definitely be coming back and stay for a few days ❣️

Skipped breakfast, no coffee downstairs during the day, and small TV, which could be a little bigger in the space.

Need better and more rooms with handicap equipment such as a recliner or a bed more setup for a person with disabilities

The staff was really friendly. Deanna was super super sweet. It was very clean and it was an overall great day.

Very good

Thank you

Breakfast was meh.. pool was also outdated. Other then that staff and rooms were awesome

Everything was nice except the breakfast was not as good as expected.

Great stay, staff was great.

Breakfast was fine, but didn't use the laudry service. Front desk staff is welcoming and efficient, and the hotel location was just about perfect for where we had to be for the event.

Great stay

Beautiful room A little pricey

Beautiful room A little pricey

The property was walking mean to pets.But sadly, there was a lot of people that did not pick up after their dogs outside. I've seen someone that works for the hotel cleaning it up and not the actual guest. Breakfast was constantly replenished and fresh. The only thing missing was coffee was only in the morning.Usually, other hotels have a coffee and tea and hot chocolate bar set up for anyone.

Pool was “out of order” and there was quite a noisy bunch upon our arrival. Other than that it was fine

The room was perfect and the pool was very nice! I didn't like the breakfast wish there was better choices. There was sausage and tater tots but only hard boiled eggs to choose from which was disappointing.

The room was perfect and the pool was very nice! I didn't like the breakfast wish there was better choices. There was sausage and tater tots but only hard boiled eggs to choose from which was disappointing.

Superb

Hotel was clean I didn’t like that front desk lady wasn’t welcoming and there were tiles that was lifted up in the bathroom very dangerous- and the pool I didn’t even get to enjoy because water was a strange color with foam floating at the top

Hotel was clean I didn’t like that front desk lady wasn’t welcoming and there were tiles that was lifted up in the bathroom very dangerous- and the pool I didn’t even get to enjoy because water was a strange color with foam floating at the top

Exceptional

Overall of my stay has been very good, a very clean room, a very comfortable bed, decent breakfast everyday, however, the room that I stayed had a saggy bathroom floor and a noisy love to cook (heavy smell to my room) " late at night" neighbor.

The location and suites are clean The staff required training on handling the booking.com registration as I saw there were delay while checking in

The location and suites are clean The staff required training on handling the booking.com registration as I saw there were delay while checking in

I mean the stove worked Everything was in someway janky. Had to wiggle the shower for it to come out strong. No lighting over the oven could really see, and only 1 key card worked out of two. Was charged twice and still hasn’t been worked out and it is me and my wife’s anniversary…definitely will not be staying here again.

Excellent place to stay!

Thanks for everything

Everytime I flushed the toilet I would have to take the lid off and play with the handle to get the tank to fill up with water in order to flush again. The breakfast is trash. The coffee was warm NOT HOT!

All good

Older hotel with carpet in the rooms. Not very clean.

Staff are awesome.

I love this property everything was great

Room was clean. Bed was very soft, wonderful, nice shower. The only thing is is that the breakfast could have been much better. Otherwise that's a very good night. Night. Clark was very good on giving us directions to a good place to eat.

Very nice clean the lady on second shift is great see you guys soon

Staff was great, we love to stay here.

Room was spotless

The staff couldn't have been nicer or more attentive.

Always enjoy my stay! Clean and friendly staff!

Clean room.. Friendly staff. Good room layout. Good breakfast.

Breakfast not edible, plastic rubbery food, don’t bother. Continued deteriorating condition, mattresses sagging. Mold all around windows. But front desk helped me get room as requested. They don’t read the messages sent using their site about rooms. Placed noisy kids, screaming up and down halls, people with dogs and cats though guests have allergies and allow pot smoking and vaping. Disgusting! Didn’t use maid service because they yell at each other from down the hallway, no service makes it quieter. The staff know all these issues, it’s just not being upgraded. New hotel being built, so it will be noisy construction for a bit. Used to be a nicer place to stay. Needs some help.

Great

Some items were a little strange for breakfast. Staff was good. Yes, clean room. Had an issue with shower that had to be fixed and drain in bathroom sink probably needed draino

If a good night's sleep and a strong, hot shower are your priorities, then this is your extended stay place. If you're wanting a fresh, tasty free breakfast, you better stick to a bagel or yogurt. The staff are absolutely amazing though! The heated pool is not as heated as adult swimming provides, it's heated enough for kids to swim because they don't care. The grounds around the building were covered with dog poop and cigarette butts. Also, we didn’t know there was a Hyatt Place next door. We didn’t need a kitchen and living space for our visit but didn’t see this option when googling places to stay. We were disappointed overall, the Hyatt name had us expecting better quality.

N/A

Room was great! Staff were great!

Great staff

Bathroom needs updating

Staff was very helpful and friendly. Rooms are clean and bed very comfortable. Yummy breakfast

Really great

Clean place safe

Front Desk staff are very friendly and helful, breakfast food was fresh and tasty. laundry Speed Queens on 5th floor were excellent machines with an excellent price $2 Wash $2 Dry. overall Great Stay

The staff was very courteous

Great free breakfast every morning. Perfect place to live if waiting for your new build to be completed.

It was average . The bed was comfortable but they can do bette with food service or some type of supply food or things to cook inside the hotel . Or free breakfast. The WiFi could be better. Overall my stay was comfortable.

My mom feel into one of the benches outside and no report or assistance was offered to her. I asked to make a report and was told they don’t take them that I’d have to call management myself.

I reserved Hyatt House because they were listed as being pet friendly. Upon check in I was told there would be an extra cleaning charge for my two dogs....as much as the one night stay. I was not informed about this ahead of time and it was quite upsetting. The front desk person ultimately reduced it by half however, for what amounted to a 12 hour stay, such a charge is unwarranted and unwelcome. I will have to consider other options that ask for a pet deposit that is refunded when there is no pet mess.

The room smelled like someone has smoked cigarettes there. My T-shirt was having the smoke smell even after I reached home. I do not know whether this was an issue just with our room or the entire hotel.

W

Clean, convenient , Good brekfast ,Mr . Jamie Good person

Great hotel, very comfortable bedding, large rooms, and each room has a kitchen with all that you need.

We have stayed at this property several times over the years and this time noticed the room is getting tired and needs some work especially the bathroom. Hopefully it will be better next time.

The first room we had was questionable the second room was better! Had a nice night was able to get some quality sleep that I haven’t had in a while! Thank you!!

I stay in motels over 100 days a year. The best place I have stayed yet for an extended stay.

Very convienanant to stores abd resteraunts.staff was great and helpful. Hotel was a luttle outdated but clean

Everything was good need more cookware like pots and pans

Rooms were very clean, property is well kept, and staff always had a smile. Great place to stay.

Had a very pleasant stay would absolutely stay again

central air is very nice and the staff is friendly and helpful. The bed is very comfortable also and the bathroom is roomy.

Very nice hotel and rooms

One of the best hotels i have stayed in.

Water from the shower spilled under the shower curtain and made the floor

The staff is ver accommodating and above all, friendly

Staff is very nice. I'd stay there again in a heartbeat.

Nice people, good hotel, area is isolated

There’s a leaking water fire extinguisher on the first floor, dripping down the center of the hallway. Closed captions didn’t work on tv, and I need them to watch it. Service man couldn’t fix. Blinds in one window had a huge gap so darkness wasn’t possible at night. The darkening curtain doesn’t have a lever, so I had to grab it and push it back with my hands. So gross. STAFF WAS EXCELLENT. KITCHEN AMENITIES ARE GREAT. But be careful when pouring the coffee carafe, as it will drip and burn skin because it pours all over. I got burnt. Most of the towels were used to stop the water from flowing all over the bathroom, due to the floor not directing it towards the drain. And I was careful! There’s a beeping that was going off periodically. Could’ve been the fire alarm. Will call the desk about that today. I travel with my small dog, so I can handle stress, but this hotel didn’t alleviate any from my stay. I expected better.

My room was not ready when I arrived, I was told by the front desk person that it would be ready in 15 minutes, after 30 mins I spoke to a different frint desk associate named Shasta who was not only so apologetic and professional but went above and beyond to get me into a room and made every accommodation she had to, to make up for the inconvenience. She was a friendly face, cheerful and had a great attitude on a very crazy busy weekend. Shasta is truly an asset to the front desk and I hope to see her when I return next month!

Check in no one there. Breakfast choices were poor.

.

Tired facility.

Overall good besides having the sink fall in while washing dishes

Long story short... they used the same sheet for over a week... didn't clean the bathroom just left new sets of towels. Breakfast was another story... nothing fancy. Cold. Liquidy eggs. Coffee was cold. The area around the indoor pool was always freezing cold. Another word, if you are looking for a hotel to stay for over a few days... this might not be it. We had rented 2 rooms and if i had known what i know now I would definitely search elsewhere.

The following morning I was horrified to find the filthy room we were given. I immediately notified the front desk, but it took 2 days for Kevin Serio Operation Manager to get back to me to change my room. In the meantime, I was force to clean the room myself. This was completely unacceptable. When I shared photos with Hyatt management, he assured me he would take 2 days off room but would need to contact Expedia since we booked through a third party. Despite my ongoing efforts to get this refund, Kevin Serio remains unavailable and full of excuses why he has not made good on this promises. Meanwhile you can find him hanging out the front door smoking with others. Sure wish I took that photo. (photo’s will not attach below)

The temperature control either made it too hot or too cold. Not up to the standard of other Hyatt House Hotels we have stayed. Disappointed

Property was above and beyond the price point. Staff was always responsive and welcoming . Room was immaculately clean. Full kitchen with everything you need to cook and eat in the room. Breakfast always has eggs, protein in addition to cereal, bread, fresh berries, etc. Would definitely return when in the area, chefs kiss Hyatt House!!!!!!

Uniquely overpriced for what is being offered.

Front desk people are super nice and helpful. The room is very clean too. Will come back again next time.

Will come back again

Room service is terrible.

Nice stay...friendly staff. Lots of things to do in the area. The only downside was the pool was not clean (slimey) and it was cold for an indoor pool. Love the little kitchenette though

Staff was very accomadating even with our last day reservation date change

This is the second time in 2 years that I have been here. The breakfast is great! the rooms are clean. First time we stayed in the suite, second time Jr. suite. Staff was very polite, pool clean... NO COMPLAINTS. I will return.

Everything was awesome

I was surprised when my reservation was registered in my maiden name, which I had not given them. My maiden name was from 1967!

Very clean and spacious rooms! Love yhe kitchenette and the separate room to sleep in. Bathroom is huge and clean. The breakfast was pretty good. Never had asparagus for breakfast but it was great!

Very clean hotel. Staff is friendly. Breakfast was not what it used to be. Room was clean, just a little small. Nice bathroom. Pool was nice.

The room was very comfortable

Had a good time

I had an amazing night I only had it for one night I was out in Naperville but it was snowing so I decided to get a room for the night and I must say it was beautiful the one bedroom suite. I stay in the city didn't feel like taking that 1 hr drive back to the house so we stayed peacefully great hotel that also comes with a great breakfast

I satisfied

Very good place, you can cook and spacious, Breakfast is also nice. Staff also are very accommodating.

I frequently booked with the Hyatt, but I was very deterred by the cleanliness of the shower in the bathroom.

Nice

There were no room darkening shades so the outdoor parking log lights shined into the room. It took quite a while to get hot water for a shower.

The hotel looked nice and modern from the outside, but inside everything was well worn and beat up. Our couch for example was sunk in. There were scratches all over furniture and walls. The breakfast was subpar.

Booked last minute, upon check-in noticed a few sketchy looking inebriated individuals in and around the hotel lobby. I advised the manager on duty that I was not comfortable staying there, and he said he would be more than willing to refund my money, but because I booked the room through Hotels.com, his hands were tied. Once I got to the room, the heat did not work in sub freezing Chicago temps. They tried their best to accommodate me in the late night hours. If it weren’t for the stellar customer service, I would’ve given a lower rating and probably not have returned.

This Property is beautiful and clean there staff are all nice and professional what disappointed me was the breakfast and coffee. They boiled egg came cold also there was less option for food like no cheese slices only bacon. i could only eat the mashed eggs and they coffee tasted cheap also cold but they room for living was excellent. i would recommend that.

Nice

The whole hotel smelled like stale food when I arrived late at night. Room was clean, comfy, and nicely appointed small suite but not as impressed as I thought I would be for “upgrading” from the Hyatt place to house. Save your money.

It is ok , outdated

Wry nice hotel with full kitchen. Breakfast was great. Staff was nice.

Room was run down, bathroom door wouldn’t shut.

Staying at Hyatt has been so far a great experience and this one wasn't different except this was an Hyatt House. Great staffs both at the front desk as well as the breakfast area, decent American breakfast served daily with fruits. Since it was equipped with a kitchen, it was convenient for a longer stay though we had friends around the corner. Great city in Illinois and an hour drive on avg. from Chicago.

Terrible place.... we stayed for 3 nights and had to move to different rooms twice. Staff isn't helpful and clearly have no autonomy. We tried to speak with the manager Kevin Serio a couple of times, but he was never available. No hot water, dishwasher didn't work, the mattress had broken coils, no room service, no blackout curtains.... what a nightmare.

There are some updates needed in the entire hotel. Main lobby, elevator and rooms. Staff was friendly but barely said hello or paid attention to the guests unless they were asked a question. Sitting around on their phones. Breakfast was ok but was bigger/better in years past when we had stayed. Cleaning service was suppose to “freshen up” every two days and on the third day of no service we asked the cleaning crew in the hallway if they could stop by and change out our towels and garbages that were overflowing. There needs to be more training on the guest experience.

Hotel needs a deep cleaning, more comfortable sofa and should be more green at minimum allow guests to recycle cardboard, paper etc.

…

We have stayed here for over 10 years and have seen the staff change and the amenties..things are going downhill,plastic silverware, paper plates..no staff making fresh omelets. The staff hat checked us in was great...the blonde who was at the desk in the late afternoon and evening was on her phone, not caring that I was standing in front of her for service,then when she did speak she was very rude. I asked her for directions(I dont know the area) she said she couldnt give me directions..(the restarant was just a few minutes away). She was there last year when we stayed and this time was worse. Management needs to do something about her attitude. Please run the shower and see if it is still leaking!

Great propery.

I feel safe and secure at this place and keep coming back to stay here everything I’m in Chicago.

Very relaxing easy check in and out staff were all nice and professional

N

The toilet flush was not in a great condition and after calling the front desk, no action was taken till the end of our stay..it was really pathetic..

The breakfast buffet is skimpier than it used to be (I miss the omelet station) but Jamie was very friendly and attentive, keeping it clean and replenished. Parking lot was being repaved but that did not inconvenience us and it's nice to know the place is being maintained, tho it's showing some wear over the 5 or 6 year period that we've been staying there. Water pressure a bit low and water temp variable. Housekeeping was fine. We like the convenience of Super Target and restaurants nearby, also easy to visit Cantigny or Morton Arboretum.

Love it

I booked a stay at HYATT HOUSE expecting a relaxing getaway, but I ended up checking out earlier than planned because the experience was simply unbearable. Room Was Unacceptable: Upon entering the room, I immediately noticed it wasn’t properly cleaned. I experienced severe itching as soon as I got into bed. The linens felt rough and seemed unclean. I couldn’t sleep comfortably knowing the room was in such an unhygienic state. Immediately left the hotel after staying there for a couple of hours. I had no choice but to leave early. I would rather cut my trip short than stay in such unsanitary conditions. The hotel staff didn’t offer an apology or any compensation for the issues, which made the experience even worse. I strongly advise avoiding this hotel if you value cleanliness and comfort. It was one of the worst experiences I’ve had, and I would never return.

Enoyed the convenience with breakfast, kitchen setup and bar in lobby

Its showing wear and tear. Sagging mattresses and guest nicking up stuff. Sirface clea . Horrendous breakfast.

Biggest cons: Ants on my muffins, and wrong room. They gave me the wrong room. I needed a wheelchair accessible room, which i confirmed I was getting, but it wasnt accessible. They blamed Expedia, Expedia blamed the hotel. Thankfully I didn't have a great need for my wheelchair that weekend. If my legs were bad, I wouldnt have been able to get around the room or into the shower. as for the ants... I brought a 4 pack of muffins in case the breakfast was bad or not filling. We went out for the day and there were ants all over them and some on the counter when we got back, had to throw them out and hide our other snacks in the fridge so the ants wouldnt get them

Spacious rooms including bathroom. Good quality bed and pillows. Kitchen has all implements to cook and serve your own meal. Very friendly staff.

It was nice to have the kitchen in the room, asked for an upgrade but was unavailable, not a prob. Breakfast was Great and the guy that works in there was good to talk to everyday and is very helpful! Beds were ok to good. Very convenient location and coffee in the lobby daily was a hit for me.

Was a good place to stay for a night, convenient to where I was going the next day. A good sized room with great kitchen and bathroom. However the sofa and carpets have seen better days.

La habitación muy amplia cómoda y limpia. El hotel está algo aislado por lo que puede parecer poco seguro salir a caminar por las noches.

The property could use an update.

Good quiet place to stay

Great Hotel for business trips. Convenient location. Clean.

Upon check in I was given a room type that was not the same that I had booked and paid for. Upon showing the booking the front desk staff was able to help changed my room closer to other family members! It is a nice hotel and this was my second stay. I would stay here again when I visit Chicago again!!

The hotel itself was in good condition. Very clean and convenient. My stay was for 3 nights and I had 2 reservation covering the 3 nights. On the night of check in, the front desk staff cancelled my 2nd reservation and I had to deal with hotels.com to rebook it. I had to waste 2-3 hours on the phone to sort this out even though it was not my mistake.

Its in a convenient location and I feel safe in the location.

We ran out of TP, paper towels, and clean towels, had to approach the maid directly. Decorator was color blind. The bathroom floor tiles were quite poorly laid and it needed caulking by the shower. Couch fabric was scratchy and had no arms. The bathroom sink drain was slow, and toilet was too. But the bed was really comfortable, we liked the layout and the kitchen, and the look of the hotel common areas and the location. It was so cool to be able to move the TV 180 degrees to face either the bed or the couch.

I had previously stayed here before but the hotel is now showing a lot of wear and tear and have a musty smell.

Overall great experience. 100% Hyatt house people now

Very nice love this hotel.

Nice place. Great ladies at the front desk.

Great breakfast

I enjoyed the cleanliness

We were sent to another hotel. Staff stated Expedia over sold property

Absolutely amazing!

Always great

The condition of our room wasn't great. Shabby is the best way I can describe it. There were significant signs of wear and what appeared to be poor attempts at repairing and/or covering them up. The staff was just ok sometimes seeming to treat the hotel like their own home (smoking just outside the front door, walking around the lobby, and carrying on casual personal conversations with each other in loud voices, etc.) In general, it wasn't that big a deal but I expected better from a Hyatt in one of the ritzier suburbs of Chicago.

Great hotel

Great location and service.

Room was comfy and clean. Perfect for my quick stay!

Very nice! All employees super friendly

My stay was great. The staff was great.

Better costumer service

Stayed for a quick one night stay to let kids swim in pool. Service was top-notch from all staff, front desk staff was very friendly. Nice to have a door separating bedroom from main area.

The heat didn’t work so well for the weather

Bed and pillows were literally like cotton candy, room smelled like smoke. Did notify front desk and nothing was done about it.

The room wasn't thorougly cleaned. Spider webs on ceiling.

Great staff I had an concern with another guest whom said me and my guest were being loud but she also had a dog that was barking abruptly anytime you would walk in tha hall or it heard someone or something but I had no problem and we were laughing and playing uno cooking also but we handled it like mature adults but was still disturbed by the act but I loved the room and staff will definitely be back sometime soon

Dirty shower was gross, misleading pics/description's of the rooms! Prices were a kind of high for a below average room at an outdated hotel!!

Room was nice. Did take a long time to get hot water through the shower the first night (at least 4 minutes of running it before I could get in because it was too cold). Was really quiet the first night but the second night there were a lot door slams happening all throughout the night.

It is a relatively new hotel but feels worn. Not bad for one night but probably won’t stay again.

Good service