Extended Stay America Select Suites Chicago Naperville East

Great!

Extended Stay East is always my go to location to temporarily reside for weeks at a time. I have found this hotel location to be clean, quiet, well kept & hospitable, ALWAYS. Brittany at the front desk is so friendly and professional to me and to every customer i see here. She greets everyone with a welcome hello as they enter the building even when she is multitasking checking people in. The staff is patient, kind and guest satisfaction is top priority. I like the atmosphere here, that's why I feel safe coming back. Everything works and no bugs ever in my rooms I have not had any issues.

I immediately got a refund don’t not go to They hotel 0/100! Don’t recommend at all !

Location was good. Area had a lot of food choices No coffee maker or glasses. Lots of cupboards nothing in them. One set of towels no hand towels. No shampoo, conditioner, or tissues.

Location It was filthy dirty. I cleaned gobs of black hair off bathroom vanity, dried urine off toilet seat, and mold growing around inside of windows. After requesting staff clean, when we returned it was not cleaned. We could not and would not stay in unsanitary run down conditions. Staff was INCREDIBLY rude and yelled at ME when I requested a refund. Said I’d have to wait 4 days until “the manager” came in to refund my $. WORSE HOTEL EXPERIENCE OF MY LIFE!!! Get this facility off your site! I’m never using booking.com again because of this!

Room doesn’t have working tv

I didn't even stay at the hotel

excellent

excellent

Our stay was good. The hotel room was clean, but it definitely needs some minor repairs and updates. The staff, especially Brittney, was nice and helpful. Overall, the stay was fine.

Exceptional

Horrible. Drain in shower constantly backed up. Staff was not willing to n properly take care of the problem.

The worst hotel ever

The worst hotel ever

Exceptional

Location Mold in shower, only gave 2 bath towels, no hand towels to dry hands after washing them, bed sunk in the middle, furnishings need updated/repaired & barely any hot water for showers

Mold in shower, only gave 2 bath towels, no hand towels to dry hands after washing them, bed sunk in the middle, furnishings need updated/repaired & barely any hot water for showers

I did not like anything about this property front desk was closed and the lady was very racist

I did not like anything about this property front desk was closed and the lady was very racist

Exceptional

Superb

Everything especially customer service N/A

N/A

Exceptional

the Staffs was really nice, the room was clean, very peaceful, Had such a great view.

the Staffs was really nice, the room was clean, very peaceful, Had such a great view.

comfy clean room. we will come here again

Overall good stay would return

The hotel, both the public space and the room, was dirty and smelled. In addition, the water pressure in the shower was very poor and only moderately hot water.

Not worth a mention.

Bare bones. Did the job

Staff check in and clean

No problems at all

Is very clean

We chose not to stay. Room was poor. King bed only 1 night stand. No kitchen supplies as silver ware, paper towel. No pans but the room had stove top.

It was ok no complaint beside they charge for wi-fi that didn't work

Air condition was horrible and the bed was broke on one side

Very Convenient

Excellent

Didn’t like having to put a permit to park in the parking lot.

This is supposed to be a pet-friendly and handicapped accesible it is anything but. There is no handicapped parking, no trolleys for luggage, no ramp for walkers or wheelchairs. As being pet friendly they charge $25.00 per pet which is no big deal, but they add tax without telling the guest. The staff is rude to senior citizens and condescending. I would stay away from this place and will never book with them again. The experience was horrendous.

Comfortable and quiet

Cigarette smoke smell, burns on the carpet, plaster damage in the walls, no plastic cups in room, only one bar of soap, toilet seat was loose, loose kitchen cabinet door. This is a super tired facility. Sorry I stayed there.

They did have nice wall art in the room if you like that stuff. They will not supply you with new towels. Had 2 in the room for 3 of us.. we asked for new towels the next evening and they gave us 1 since we only got 2.. so bring towels. Fold out couch was horrible and no bedding provided. Didn’t notice til we went to bed and went to get bedding and the front desk closed at 10pm. Everything else in the area was booked or $300-$400 a night so I guess we got what we paid for but I’d avoid unless it is your only option like ours.

Nice

Looks like a run down place

No amenities and there were no linen for the sofa bed in the rooms. no extra towels. building and inside looks old and rundown, not well kept. management can do so much more to improve and at least maintain minimum decency in appearance.

Terrible place. Sketchy clientele and loiterer's. Left early. Avoid!

Needed a hotel, last minute choice, went online it was the best offer at the least expensive available.

Average place

This place should not even be open for business. Dirty and no amenities...not even a coffee maker in the room. Bathtub finish was peeling off. I cannot upload a photo here. I will add a Google review for pictures.

There was no staff on site to check in. I ended up sleeping in my car in the parkng lot. Do not recommend.

Our stay was great! It was comforting, clean, quiet and very roomy.

Front desk closes for the night

No breakfast

I didn’t to much care for it because it was not neat

Very frustrating when to get to your destination and they do not have a room for you and can not refund you your money.

Great

The property was clean and quiet. Very reasonable rates and the front desk people were helpful and friendly.

Convenient location

Bed is not comfortable. Run down and smells old and musty.

Thank you Julie for your kind words.

Great

No shower curtain and desk was closed.

Hallways and rooms all smelled of cigarette smoke even though no smoking is allowed. Stains all over the carpets and halls smelled of urine from animals I am assuming. The lady who checked me in was super nice. That’s probably the only plus. Our room didn’t even have hand soap for the bathroom. The shower looked filthy as well definitely would not shower there.

Room was dusty

These extended stay hotels are less than ideal for a short stay. YES, you get a kitchen, but no carpet, no tv remote, not smoke-free, REALLY NOT SMOKE FREE, smells funny, sketchy folks around. Never again.

Tub was clogged,toilet was clogged, t.v remote didn't work

Hallway always smells of cigarettes and/or marijuana smoke every time I come off the elevator. Rooms are all labeled non-smoking, but other residents obviously ignore it. The room smells of old vomit and mildew. Only one of two burners on the stove work. Half the buttons on the microwave don’t work. They supply nothing without charging. Most places supply at least a basic set of pots and pans and dishes. This place charges $25 for the pans and $20 for dishes. Luckily I live locally and am only using their accommodations while work is being done in my house so I could run back for some things. I brought my own folding table because there isn’t much counter space. My key card stops working daily and the front desk is closed from 10pm to 9am. So if you have to come back after 10pm and your card isn’t working, then you’re locked out for the night. Most hotels have night audit staff so someone is at the desk 24 hours a day. Not this place. There is a phone in the vestibule you can call for service after hours. Thankfully, I haven’t had to use it yet. I have had my card rekeyed 5 times in the past 5 days. They tell me to keep it away from electronics, but it’s in an RFID protected pocket of my wallet, so I know that isn’t the issue. The desk staff are friendly and kind, but the place is an absolute dump. Spend your money elsewhere if you can afford to. You get what you pay for.

Extended stay places all have hallway smell like someone's cooking greasy chicken or ster fry.

nothing but positive staff kind, friendly, above and beyond service as I'm partially handicapped this week and lugging around an extra 60 pounds of fluid waiting to be drained in 48 hours, ive already extended my stay twice keeping the same room

Do NOT stay here!!! Horrible experience!! You have to take your dirty towels down to the office in order to get clean ones. Then they don’t have the front desk open all the time so good luck on getting clean towels. The outlet didn’t work in the bathroom the bath tub was all chipped up as well as the wall. The microwave doesn’t work and omits a terrible smell. Was locked out of the hotel my first night. Had to go around the back and was unsafe. They don’t even have basic necessities like shampoo and conditioner!!! No coffe whatsoever!!! Why on earth would you stay here!!!!! Aweful!! Never Never Never again!!!

Nothing

The hotel is out dated, Insects in the room, smoking smell verywhere even in the room with no smoking, no shampoo, no coffee machine, has full kitchen but no cooking wares. It is not typically one or two days.

Tv kinda small and room kinda smaller old

This hotel was the worst I have ever stayed in. The hallways smelled really bad. My sisters room had no shower curtain. My friends room, the toilet seat was broken/cracked. There are no amenities in the room. You have to bring your own. The desk receptionist and the manager had no customer service skills whatsoever. I will never stay there again. Terrible experience all the way around.

Not clean exterior or hallways and somewhat dingy overall. The room was decent.

The office was closed I had to call and wait until they found whoever was working. 15 min latter she comes. My reservation was there but she said the room smells like smoke. So she picked a different room. 303 smells very bad!!!!! Shelf was broken off wall. I expected a lot better service and cleaning. It not better than motel 6. That’s BAD.

I took room but bed is not clean. Wash room batch tub water is logging. No breakfast but it said while booking breakfast included. Very disapointed with service.

My room was not clean. There wasn't any staff on site to complain

They no longer have grab and go breakfast, you have to pay for cooking utensils, iron and ironing board are not in rooms, and the whole floor smelled like weed.

It was OK for a night . The appliances need to be updated though.

It was ok for a nights stay . The appliances need to be updated though.

Disgusting room, disgusting carpet. Smelled like cat urine. Very outdated. Unsanitary!! I think I deserve a refund!!

This place was so disgusting, we ended up leaving after checking in. It was filthy, run down, and there were dogs barking incessantly and destroying the door. We were greeted at the front desk by a dirty toilet plunger sitting on the floor. The smell of smoke, must and marijuana slapped you in the face when you walked in. There was trash strewn on the floor and hallway when we got off on the 2nd floor. I have never experienced anything like this.

This is an extended stay facility with no coffee maker no utensils or pans. I was told to go to the dollar store to obtain these items. The elevator was filthy.

Everything was fine but the only thing that wasn’t ok was the smell in the hallways. I’m pregnant so I don’t know if it was because my nose is more sensitive but the smell of cat urine was very strong in the hallways.

Check in was horrible couldn’t find my reservation

The room itself was very clean & smelled good. The sheets were fresh & pillows too. However, the remote 4 the TV didn't work, tried 2 get it corrected but they gave me a universal that wouldn't pull the guide up 2 see what was on the channels that were available. Then my card wouldn't work on the side door, I'm a smoker and am forced to go out to smoke, which is fine, went & had it fixed, tried again later, still not working. Went 2 get it fixed, the employee was busy chatting w/ someone outside about clothes. Interrupted them, she said "That happens sometimes" & stared at me without offering a fix. As I bored holes in2 her eyes with my own she then explained that it's normal 4 the side door 2 not work properly. I walked away briskly & she accused me of having an attitude & that "that"s ok cuz she didn't care anyway". I replied I knew she didn't as she hadn't fixed any of the issues I had pointed out in the first place. So......clean & fresh but terrible service & terrible employees that create confrontation themselves, even if you try 2 walk away quietly. And of course I got an attitude, I'm not getting anything fixed but you definitely got my money. She was African, leather fedora hat, glasses, white button shirt, seemed 2b the night manager. Terrible interactive skills, needs a mountain of training.

In

I will not return! Utter trash.

I did not stay because of the conditions

Booked it at 7 am. Paid in full. Expedia said at least three rooms available when I booked. Hotel called me at 330p on my way up and told me they were full and never had a room when I booked one, and they were canceling me.

It was comfortable acomadations.

One night stay was good. Bed was good and room nice. However No plates, silverware cups in room. No ice in the building. The area is good with many food options.

Dog barking was annoying

Room was not clean. Toilet did not work and room smelled like mold

Terrible. The guy at the front was rude as hell to me and the charged me a late fee when I added a day on to my stay which makes no sense because we never checked out so how would we get a late fee?. There was no complimentary shampoo, lotion, or body wash even though when you check in it states online there is. At this location they charge you 1.75 plus tax if you need anything that is suppose to come with your stay including toilet paper and extra towels. Absolutely ridiculous. The room smelled like cigarettes even though it was a no smoking room, everything was stained. It was just so ghetto here and I will never stay at an extended stay again.

My reservation was cancelled and I had to find an alternate place to stay.

The credit card payment to check in wasnt working. The hallways are extremely dark, dirty and had garbage. The room i had the ceiling was hanging in spots, the closet shelving broken, stove top burners severely rusted, bath surround was peeling a part, walls were dinged up and paint missing. I had booked 2 nights and left next morning. No one there in am until after 9 am so had to leave without checking out. Outside looks clean but inside a whole other story. Book somewhere else.

This is my second stay at this location. Unfortunately when I arrived. There were ants all over the floor and a bit of mildew on the ceiling in the bathroom. The woman that checked me in was very nice.

I reserved two beds in a room got there they rented that one and only had a single bed available which I could not take so they broke my cancellation but then they still charged me one night for cancellation when this was on their fault

Friendly people at the front desk and helpful with where to go in the area. It's close to the highway, but you definitely need a car to get to the grocery stores if you're planning on cooking. Also, it's a BYO cookware, plates, utensils, etc. You can buy them at the desk, but it's pricey.

The room was clean. No hand towels surprisingly and one of the cabinets was broken. Otherwise the room was well maintained for what it is. Tv did have hdmi ports on the back. This hotel is pet friendly so there were dogs barking intermittently, keep that in mind if you're looking for a quiet stay.

When I Got there? My room! Wasn’t ready! Gave me 2 tv remote that didn’t work! Phone! Didn’t work and the Microwave! Cord! Was placed behind the microwave to the wall! MAKE THAT HOTEL YOUR NEVER! TO GO TO PLACE!!👎👎👎👎

I checked in late due to a flight delay and the attendant blurted out “I don’t know why they sent you here we don’t have no rooms available” she looked up my name and to her surprise I did have a room booked. Upon entering the room I immediately saw stains on the counters, sink and shower. Honestly I’m not entirely sure if the shower stains were dirt or mold but I’ll give them the benefit of the doubt but the chips out of the enamel on the tub were undeniable. I just thank God that my wife wasn’t with me because she would’ve insisted we sleep in the car! Left the next morning and would’ve checked out immediately but I couldn’t find any staff so I called back a few hours later but never got my money back.

The services is bad and the conditions of the property is very poor. Realize the property needs to be updated and the staff needs to be trained correctly. A phone system needs to be added so that the front desk attendant know that there someone at the desks. Because you will be waiting for 15-20 minutes. Some staff members are helpful. It’s just a give and take situation.

At check in we were given a key to a room already occupied. No central staircase in a large u-shaped building seems a fire hazard. Our hair dryer didn’t work. No tableware or cookware provided. No shampoo available

Read reviews and believe them. The best things was it was quiet and inexpensive. 2night stay. This hotel is not typical of this chain. The room had an undescribable smell. Almost every surface was either chipped or painted over in a color that wasn't even close. There were holes in the walls. Mold in the bathroom.The staff was pleasant, but this facility is beyond rundown. Hopefully they are planning on a rennovation.

The place definitely needed some up keep. Carpet and floors were dirty in elevator and hallways and cold tell were not vacuumed in awhile. There was a person sitting down in the hallway outside room having a phone conversation for a long time and other things to make the stay feel akward. For missing in the room kitchen area and only toiletries was bar if soap.

My backpack still smells 12 hours after check out

I had an extremely disappointing experience at this hotel. It's in a state of severe disrepair, more fitting for a 1-star rating. The rooms reek of cigarettes, with stained and dirty carpets. The shower area was a mold-infested nightmare, and the shower head sprayed water everywhere. To top it off, the room had multiple holes in the walls, posing a safety risk. The pitch-dark hallway to the rooms was concerning, and the front desk’s 11pm-9am closure was inconvenient. My advice: Avoid this place and invest a bit more in a safer, cleaner option. There are red flags everywhere.

I will never stay at another Extended Stay hotel

The third floor smelled like heavy smoke. It got to the point where I had a headache and ended up leaving as a result like 1 hr after. Couldnt even get a refund despite not staying that long cause it was done through hotels.com -_-

The advertised amenities were only provided upon request. Namely a coffee machine and supplies for my room. I requested them twice and had to finally transport them to my room myself with no cart. All. Cupboards were bare. Not even a water cup was provided.

The room stunk of cigarette smoke!

This property looks nothing like the pictures! Upon arrival, folks wee in the lobby complaining about rooms being double booked and folks walking into rooms that were already occupied!! Another couple immediately asked for a refund. And guess what the same thing happened to us! We walked in on a family with their children! We immediately asked for a full refund and a cancellation! The property smelled of garbage on the third floor and you could smell food cooking on the second. It was run down and shady looking from the lobby to the room! So glad we got outta there!

However, at this location upon arrival, it took over 10 minutes to check in (we were the only guests there) because the woman working was on her phone having a screaming match with one of her friends. We finally went up to our non-smoking room and the entire floor reeked of cigarettes. Sure enough, so did our room. Our key cards get reset every time we leave the room. We have to go back to the front desk each time and the same woman is on her phone with a friend… making the process take much longer. The “breakfast included” featured 2 leftover granola bars and 1 muffin. I’d expect this down the street at a run down motel, but not for this price, not from you guys.

The front desk staff was extremely friendly

Hotel was overbooked when went to check in

There were no shampoo or conditioner, the A/C didn’t see to cool the room enough, some of the cabinets were broken, the top of the fridge was dirty, and normally a king sized room has 4 pillows and there were only 3. The room wasn’t filthy, but it felt unclean because it looked like the place wasn’t being properly maintained. We decided to check out the same day we arrived because we weren’t comfortable enough to sleep there.

good

Checked in and checked out immediately. Stay far away from here

Roomy Spacious. I Like

This os the 3rd time i have a bad experience with them they send me to room that had no TV so i had to go amd get another room

Very affordable and clean.

Bathrooms were old and crusty. For the price of the room the tv and bed were the size of a kids room. Overall disappointed

Without cream and peanut butter bar

Wall-mounted heater/AC had a large gap that vented cold outside air into the room. Paint in shower was peeling. Tub was stained.

It was dirty room smelled bad tiles the whole hotel hallway smelled chipped paint in bathroom tiles peeling walked in to a bin full of garbage it a terrible hotel

Booked and paid for room w/king size bed. Also inquired about first floor room. Put in first floor room and Wasn’t told there are only queen beds on 1st floor. Stayed. Water on floor in bathroom which we cleaned up to have the toilet overflow when used. Had to plunge but no mop or maint to clean up floor

I made a reservation the day before. I realized that I was not going to be able to check in until 11:00 due to a work commitment. I called them to alert them of this at 7:00. They said that all rooms become 1st come, 1st serve after 6:00 and they only had 1 room left. I had to be late to my meeting in order to get the dank room that I had a reservation for. The room wasn't too bad though it smelled of mold. There was trash and spit in the elevator. You're right on the highway so forget opening your windows. Cheap sheets and a mattress where you can feel the buttons rounded things out perfectly.

My room was clean and livable. My occasional request was met with courtesy and fulfilled. I spent four days/nights here and the amenities and location suited my plans for my time in Naperville.

I paid for my room and was told there was no room available due to the system being down