Comfort Suites Hanes Mall

2-star hotel Great 200 Capitol Lodging Ct, Winston-Salem, NC, 27103
Comfort Suites Hanes Mall

About Comfort Suites Hanes Mall

This hotel is located off Interstate 40 and within a 10-minute drive of Winston-Salem city center. It offers a seasonal outdoor pool, fitness center, and rooms with free WiFi. Comfort Suites Hanes Mall rooms include a microwave and refrigerator. The rooms are equipped with cable TV and a coffee maker. Hanes Mall Comfort Suites serves guests a daily breakfast. The hotel also offers a business center. Comfort Suites is 6.8 mi from the Lawrence Joel Veterans Memorial Coliseum, which is a sports and entertainment venue. The Old Salem Museum and Gardens is 6 mi from the hotel.

Amenities

  • 24-hour front desk
  • Meeting space
  • Fitness center
  • Café / coffee shop
  • Business center
  • Express check-in / check-out
  • Concierge
  • Dry cleaning
  • Self-service laundry
  • Luggage storage
  • Full kitchen / kitchenette
  • In-room refrigerator
  • In-room microwave
  • Pool
  • Wheelchair accessible
  • Smoke-free property
  • Air conditioning
  • Elevator
  • In-room safe

Reviews

4.1 / 5
Great 1542 reviews

The hotel generally received positive reviews for its cleanliness, spacious rooms, and friendly staff. However, there were several complaints about a musty smell in some rooms and issues with the elevators. Some guests also reported problems with room cleanliness and maintenance.

What guests liked
  • Cleanliness
  • Spacious rooms
What could be better
  • Musty smell in some rooms
  • Elevator issues
  • Joyce Jun 2026 · via expedia
    4/5

    I like the location and the free breakfast. The bed mattress needs replaced.

  • Mary Jun 2026 · via booking
    5/5

    Exceptional

  • Roger Jun 2026 · via expedia
    3/5

    Rooms an beds was clean an what didn't like was seems to have a rust spot in center of tub an was a little nosey heavy walking an slamming doors.

  • George Jun 2026 · via expedia
    5/5

    breakfast was good, coffee not good taste

  • Reginald Jun 2026 · via hotels.com
    1/5

    I wouldn’t recommend any friends or family to stay there

  • DONNIE Jun 2026 · via expedia
    4/5

    I have stayed her many times and have not had any issues. The room is nice and the staff are friendly and helpful.

  • David Jun 2026 · via expedia
    5/5

    A close to the interstate option, with all the amenities we needed for an overnight stay. The staff was attentive and friendly.

  • Deshawn Jun 2026 · via booking
    4.5/5

    Breakfast Can't really say I was only there foe three days

  • Elizabeth Jun 2026 · via expedia
    5/5

    M

  • Preston Jun 2026 · via priceline
    0.5/5

    Refused room

  • A. Jun 2026 · via booking
    2/5

    The location was convenient everything. Uncomfortable bed. Loud. Also there was a swastika carved into the hotel room door. Not great. Will not return.

  • A. Jun 2026 · via priceline
    2/5

    The location was convenient everything. Uncomfortable bed. Loud. Also there was a swastika carved into the hotel room door. Not great. Will not return.

  • Preston Jun 2026 · via booking
    0.5/5

    Refused room Refused room

  • Fatima Jun 2026 · via booking
    0.5/5

    Breakfast was decent and the staff handling breakfast was as well. The front desk employee at check in was not very pleasant. The room smelled like smoke. The lobby smelled like dogs. There were blood stains on one of the pillow cases. Needless to say it was a very unpleasant stay.

  • Fatima Jun 2026 · via priceline
    0.5/5

    Breakfast was decent and the staff handling breakfast was as well. The front desk employee at check in was not very pleasant. The room smelled like smoke. The lobby smelled like dogs. There were blood stains on one of the pillow cases. Needless to say it was a very unpleasant stay.

  • Forrest May 2026 · via expedia
    3/5

    The property was dirty and unkempt outside. There was no outdoor seating. No luggage carts were available.

  • Marvis May 2026 · via priceline
    2.5/5

    Needs an update

  • Leonel May 2026 · via booking
    1.5/5

    I was charged an extra night

  • Leonel May 2026 · via priceline
    1.5/5

    I was charged an extra night

  • Marvis May 2026 · via booking
    2.5/5

    Clean Needs an update

  • Faith May 2026 · via hotels.com
    3/5

    My stay was amazing. I had a business trip and the front lady was very friendly and helpful. Although, there was a man early in the morning at the front that was unnecessarily rude to me. We were waiting for our Uber ride in the dining room at 4 in the morning. He told us we couldn’t touch the food and I took accountability and apologized. I put the bananas back in the breakfast area, It’s not what you say to people, it’s the way you say it. All in all, my stay was great. Just experienced one rude staff member.

  • David May 2026 · via booking
    3.5/5

    Good

  • Melissa May 2026 · via priceline
    1/5

    Honestly, nothing. This was a very old and very beaten property. Smoking in the elevator, our room smelled funny, caulking cracked, missing bottles in the shower. The road next to it was noisy. And no safety lighting in the back parking lot. Major red flags. I will stay at a downtown hotel next time.

  • Melissa May 2026 · via booking
    1/5

    Honestly, nothing. This was a very old and very beaten property. Smoking in the elevator, our room smelled funny, caulking cracked, missing bottles in the shower. The road next to it was noisy. And no safety lighting in the back parking lot. Major red flags. I will stay at a downtown hotel next time.

  • Lisa May 2026 · via booking
    5/5

    Staff is so friendly and very clean will go back

  • Lisa May 2026 · via priceline
    5/5

    Staff is so friendly and very clean will go back

  • Marvin May 2026 · via hotels.com
    4/5

    Real nice hotel to stay if your in the area.

  • Arrie May 2026 · via booking
    3.5/5

    Good

  • Douglas May 2026 · via expedia
    5/5

    no issues whatever

  • Samantha May 2026 · via priceline
    3.5/5

    It was very clean, the staff was very friendly! They had a very good breakfast bar. I wish the price was a little lower.

  • Samantha May 2026 · via booking
    3.5/5

    It was very clean, the staff was very friendly! They had a very good breakfast bar. I wish the price was a little lower.

  • Paige May 2026 · via expedia
    4/5

    Nothing fancy by any stretch but very clean. Freshly mopped in main lobby daily and cleaning in the rooms were great! Breakfast was fine. Lots of hot options. Same thing served all three mornings. The property is dated but the cleanliness is what matters most to us and this checked the boxes for us in that category!

  • Judson May 2026 · via hotels.com
    3/5

    Staff was friendly and engaging.

  • Kathi May 2026 · via expedia
    4/5

    We had ants around and on the desk area, and the shower drained very slowly, but overall the room was good and the hotel was nice. We would stay there again.

  • Stacey May 2026 · via expedia
    5/5

    Great desk staff Paul and the lady who does breakfast

  • Brian May 2026 · via expedia
    5/5

    Very clean comfortable stay.

  • Wendy May 2026 · via expedia
    5/5

    It's a good location. The rooms are clean. But the beds are not the best, and the pillows were terrible.

  • LouAnn May 2026 · via expedia
    3/5

    10/10 for the front desk staff 4/10 for the room 6/10 for the breakfast

  • Anita May 2026 · via hotels.com
    4/5

    Fine hotel. Clean and easy parking.

  • DONNIE May 2026 · via expedia
    4/5

    The room was nice and clean as well as the bathroom. The staff were all very friendly and helpful. Breakfast was good as well.

  • Tyressa May 2026 · via expedia
    5/5

    Staff was pleasant especially the woman who ran the breakfast buffet. They kept our room clean when our 4 sons messed it up everyday. They could have better laundry service options, just 1 washer 1 dryer in the main floor. Great location next to everything. Wish the pool was open, it’s only seasonal.

  • DORA Apr 2026 · via expedia
    5/5

    Our stay was pleasant

  • Jennifer Apr 2026 · via hotels.com
    5/5

    Everything was clean the rooms were very comfortable

  • Navi Apr 2026 · via expedia
    5/5

    Room was clean, bed very comfortable, front desk clerk was very nice

  • Greg Apr 2026 · via expedia
    5/5

    Salem area. I enjoyed the breakfast... especially the waffles.

  • Angelia Apr 2026 · via expedia
    3/5

    Property is old but clean. Had one mishap with our pull out sofa being left dirty from prior guests...called to the front desk and was told there was only one person working that night and that I could come get clean linens. Problem was rectified I suppose but considering there were someone's fake nails in the bed...expected a little more.

  • Maria Apr 2026 · via expedia
    5/5

    nothing else yet

  • Edith Apr 2026 · via hotels.com
    3/5

    Parking was good and easy. Biggest complaint is the window shades were flimsy and did did not block the light from the parking lot. The room was light all night preventing sleeping.

  • Donna Apr 2026 · via expedia
    5/5

    Clean room. Pillows could have been better. They seemed kind of worn out. Breakfast was good. Front seat staff was very friendly and helpful.

  • Deborah Apr 2026 · via expedia
    5/5

    The breakfast has simple options that made for my usual meal. I slept very well after a very long day. I plan to go back on my next visit to see family.

  • Karen Apr 2026 · via hotels.com
    4/5

    Check-in was very easy, and Karen at the desk was very friendly. The place was clean, even in the stairwell. My favorite part of the room is the heat/cool unit was quiet so I didn't have to increase TV volume every time it came on. A wasp got into the room somehow and my call for help was answered promptly. It was very quiet in the room. I've stayed in a nearby fancier hotel and could hear snoring from the room next door. The only sounds we heard at Comfort Suites came from the hallway near our door. We were near the elevators and didn't hear anything near them. The refrigerator was quiet. The room has a shelf for charging devices but the plugs didn't work. The clocks didn't have the correct time. We couldn't figure out how to turn the headboard light on (not important enough for us to ask). There are nice wall lamps between the beds for light, and there are reading lights there also. There is a light on the hairdryer that can serve as a dim nightlight while in there. On our last morning there, we saw people's waffles were sticking in the waffle iron. Breakfast staff helped get a waffle out, but we never saw any effort to stop the sticking, like spraying with a non-stick product. We didn't get a waffle. Daily were biscuits that tasted slightly sweet to me; gravy; sausage paddies; eggs. The appearance of the eggs changed. I saw them twice. One day they tasted fine, but looked like they were cooked like pancake batter squirted out to make them thin and round

  • DeMera Apr 2026 · via hotels.com
    3/5

    The building needs an update. The ceiling light didn’t work properly in the room. Kept flickering on and off. Killed a roach in the bathroom. Couldn’t use the ironing board because it was broken. One of the towels had a long piece of hair that was impossible to miss hanging out of the sides of the folded towel. The beds were comfy

  • claudia Apr 2026 · via hotels.com
    5/5

    Our room 213…tub faucet wouldn’t stop dripping… Host Ladies were friendly and helpful. We will be back!

  • Jamie Apr 2026 · via hotels.com
    4/5

    The AC/heat & TV worked, the windows were operable, there’s a W/D for guests, there’s a pool, the staff sincerely work hard and try their very best. There’s a little pantry with snacks & supplies next to the front desk - the prices were shockingly low which was a lot of fun! The king size bed room was large. The gym was adequate and the elevators were fast. I appreciated the water bottle refill station in the gym. The quality of the continental breakfast was terrible but unfortunately comparable for this hotel level. The room decor is dark & sadly the furniture is cheap. The housekeeping staff appeared to do an excellent job. Overall the hotel was very clean. There are signs taped to the front sliding doors about after hour access - they look sloppy & really brings down the ambiance of the motel - the company should have professional signs made for the staff to be able to install properly to give a more safe & organized atmosphere.

  • Bridgette Mar 2026 · via expedia
    5/5

    Will definitely be going bk

  • Martin Mar 2026 · via expedia
    5/5

    Everything was wonderful! Breakfast was plentiful and fresh. Staff was friendly and helpful.

  • Larry Mar 2026 · via expedia
    5/5

    Good Continental Breakfast. Large rooms. Good hot shower.

  • Brad Mar 2026 · via hotels.com
    5/5

    Clean room

  • Michael Mar 2026 · via expedia
    1/5

    I immediately went to report the incident, but the only response I received was a simple apology and that a note would be made. There was no sense of urgency or reassurance that this serious issue would be properly addressed. What is even more concerning is that nobody could give us a clear answer as to what actually happened. We were left wondering if the wrong room was assigned to another guest, or if someone within the property has access to enter occupied rooms while guests are inside. This lack of explanation only adds to the fear and uncertainty we experienced. This situation is not only disturbing for me, but also raises serious concerns about the safety and security of other guests staying at this property. I hope management takes this matter seriously and implements better security measures to prevent something like this from happening again.

  • Michael Mar 2026 · via expedia
    1/5

    I went to report the incident, but the only response I received was a simple apology and that a note would be made. There was no sense of urgency or reassurance that this serious issue would be properly addressed. This situation is not only disturbing for me, but also raises concerns for the safety and security of other guests staying at this property. I hope management takes this matter seriously and implements better security measures to prevent something like this from happening again.

  • Peggy Mar 2026 · via hotels.com
    5/5

    The staff was very nice and cordial. The shower head was leaking and replaced immediately upon notification to the front desk. The breakfast attendant/cook was on top of the cleanliness and orderliness of the eating area. She made sure to promptly refill any items running low. Housekeeping was very thorough and the room immaculate. Can’t say enough good things about this property

  • Tandi Mar 2026 · via hotels.com
    3/5

    In summation, I’m glad I had a place to lay my head, but would not stay again.

  • DawnMarie Mar 2026 · via hotels.com
    3/5

    Room was ok. Staff was friendly. Halls smelled like pot as did the elevators.

  • Jeremy Mar 2026 · via hotels.com
    2/5

    If you just need a place to stay for a night it'll do. Kenny the receptionist was very polite and professional.

  • Mary Mar 2026 · via expedia
    5/5

    Very nice all around.

  • Bedford Mar 2026 · via expedia
    5/5

    Enjoyed our stay

  • Gavin Mar 2026 · via hotels.com
    1/5

    For the price you think they could hire a security officer. Also; one morning a homeless person was sleeping on a baggage cart in the entrance. Such a bad area; you need your room key to get in the front door

  • Tom Mar 2026 · via hotels.com
    5/5

    The hotel was great

  • Ron Feb 2026 · via hotels.com
    5/5

    Spacious comfortable room, great bed, and pleasant staff.

  • DONNIE Feb 2026 · via expedia
    4/5

    I have stayed here a few times and never had any issues. The room is as it should be as well as the bathroom. The staff are all friendly and helpful if needed.

  • Mike Feb 2026 · via hotels.com
    3/5

    Desperately needs a remodel.

  • Joe Feb 2026 · via expedia
    5/5

    everything was handled with speed. all was good. Breakfast was great.

  • Joyce Feb 2026 · via expedia
    3/5

    Room was dark had to purchase light bulbs to brighten up room. Could not see TV sitting on couch as TV and couch was side by side. Could not turn it enough to view.

  • Jodi Feb 2026 · via expedia
    5/5

    Great

  • Heather Feb 2026 · via hotels.com
    5/5

    Everything was great

  • Michael Feb 2026 · via hotels.com
    5/5

    Yes

  • Donna Feb 2026 · via expedia
    5/5

    The room was a good size; bathroom was great but I prefer a bit more lighting for applying makeup. Loved the bed. Would definitely stay there again,

  • Tamara Feb 2026 · via expedia
    5/5

    Comfort convenient and friendly people

  • Mary Feb 2026 · via hotels.com
    4/5

    Mr Paul at the front desk was awesome!! He was so kind, friendly, understanding and patient with me as I hadn’t slept. My shower wasn’t very hot on the either morning so I reported it when I left. The sink had hot water but not the shower (it was a snow storm too)

  • Vincent Feb 2026 · via hotels.com
    5/5

    Everything was great 👍

  • Tamara Jan 2026 · via expedia
    5/5

    Great staff- clean room- great location

  • Elizabeth Jan 2026 · via expedia
    4/5

    Sheets were clean and smelled wonderful and fresh. Water pressure is great and the water is hot. Breakfast consists of waffles biscuits, gravy, sausage patties, egg rounds, hard boiled eggs, cereal, Dannon yogurt, apples, bananas, instant grits, instant oatmeal, breads/muffins, milk, coffee, juice

  • Tyler Jan 2026 · via expedia
    5/5

    The breakfast was fresh and clean. The staff were very courteous. The room was clean

  • Cyanne Jan 2026 · via expedia
    5/5

    My room was okay

  • David Jan 2026 · via expedia
    5/5

    Room was clean

  • alfred Jan 2026 · via hotels.com
    5/5

    Room was great. Easy check in. Clean and a great bar/restaurant next door. Millers

  • Yadira Jan 2026 · via expedia
    5/5

    Clean rooms, exelent service, great breakfast and the employees.

  • Ruby Jan 2026 · via expedia
    5/5

    yes

  • john Jan 2026 · via expedia
    4/5

    Room was clean. Bed was comfortable and heat/ac work better than any that I have ever experienced.

  • Marvin Dec 2025 · via expedia
    5/5

    Good comfortable stay, will recommend

  • Hope Dec 2025 · via expedia
    5/5

    Clean and good staff

  • Holly Dec 2025 · via hotels.com
    3/5

    Pictures made hotel look newer that it was

  • Krysta Dec 2025 · via expedia
    5/5

    The staff was incredibly friendly and helpful. The room was very big and comfortable. The welcoming feeling that I had there was unmatched. My partner and I didn’t want to leave.

  • Angela Dec 2025 · via hotels.com
    4/5

    Great service and room.was very clean

  • Dave Dec 2025 · via hotels.com
    4/5

    Nice room, nice bed, outside needs a good power washing!! But over all nice place.

  • Debra Dec 2025 · via expedia
    5/5

    Room was clean. Bed was comfortable. Staff was pleasant and professional.

  • Debra Dec 2025 · via expedia
    5/5

    The room was clean, the beds were comfortable and the staff was pleasant and professional.

  • Llywellyn Dec 2025 · via hotels.com
    5/5

    Staff helpful with check in.

  • Debra Dec 2025 · via expedia
    5/5

    Front desk was very pleasant and professional. Room is very clean. Safe environment.

  • Edward Dec 2025 · via hotels.com
    5/5

    Yes to breakfast was good. There needs to be turkey sausage for people who have allergies to pork products

  • Sharon Dec 2025 · via hotels.com
    5/5

    Room was clean and very comfortable. Front desk staff was very nice.

  • Anna Dec 2025 · via expedia
    5/5

    Room was clean. Bed was comfortable. The breakfast was what I’d expect and that area was clean. The staff were pleasant

  • Frank Dec 2025 · via expedia
    4/5

    Rooms and hotel were very clean and well taken care of

  • Charles Dec 2025 · via expedia
    3/5

    The staff was very helpful and courteous! The food was Ok but the one bagel I tried seemed stale and a bit hard. After one bite I threw the remainder out. Both of the tread mills were not working. The bottom of the door to the bathroom (view from inside the bathroom) and some of the walls need some TLC.

  • Rachel Dec 2025 · via expedia
    4/5

    Spacious room, with good breakfast options.

  • Jennifer Nov 2025 · via expedia
    5/5

    Room and staff were great! Bed was very comfortable and clean. Would recommend to anyone!!

  • Faith Nov 2025 · via expedia
    2/5

    I got to my room and there were multiple roaches in plain sight (I even took pictures). I cancelled my stay and went elsewhere. They took my money for the first night. EVEN THOUGH THEY HAD LITERAL COCKROACHES IN THEIR HOTEL. I lost over a hundred dollars. Will never stay at a Comfort Inn again.

  • Grace Nov 2025 · via hotels.com
    5/5

    The room was very clean and had many amenities. The breakfast was a little limited but was very good.

  • Niles Nov 2025 · via expedia
    1/5

    No soap Dirty underwear left in corner of room Nowhere near a 9.0 rating

  • Robert Nov 2025 · via expedia
    2/5

    Smelled like weed in the whole second floor, neighboring rooms stomping and slamming doors until 4am, exterior very dirty

  • Margaret Nov 2025 · via hotels.com
    5/5

    Breakfast area clean and food was good!

  • Laura Nov 2025 · via expedia
    5/5

    Clean room comfortable bed hot shower. Staff very friendly and accommodating

  • Amanda Nov 2025 · via expedia
    3/5

    Room was clean and staff were great. Beds were not comfortable though.

  • Chris Nov 2025 · via hotels.com
    5/5

    Staff was very nice!

  • Chris Nov 2025 · via expedia
    5/5

    Great service clean rooms

  • DONNIE Nov 2025 · via expedia
    4/5

    I have stayed here a few times and I have never had any problems. The room is clean and the staff are very friendly and helpful.

  • Samorian Nov 2025 · via hotels.com
    1/5

    Didn’t recieve a room

  • Gloria Nov 2025 · via expedia
    2/5

    Other guest smoking dope in room across hall very loud abrasive language cops had to come to remove them .

  • Lauren Nov 2025 · via expedia
    5/5

    Very clean and quiet hotel. Staff was very friendly. Easy to find right off the highway with lots of shopping and dining options around.

  • William Nov 2025 · via hotels.com
    3/5

    The room I was in had a smoky smell, like it had been in a fire. The curtain blinds wouldn't close completely so a lot of light got into the room at night, making it hard to sleep. It took about 3 minutes for the water to heat up for the shower. The complementary breakfast was just meh, would rather have a Bojangles biscuit. Staff was very helpful and friendly throughout the weekend.

  • Adrienne Nov 2025 · via hotels.com
    4/5

    AC kept the room cool, clean linens, friendly staff.

  • Juanita Nov 2025 · via hotels.com
    5/5

    Everything was great, as always

  • Alan Nov 2025 · via expedia
    2/5

    room was clean and in good shape. Bed was too stiff. Breakfast food terrible

  • Marie Nov 2025 · via expedia
    3/5

    Okay hotel

  • Latasha Nov 2025 · via expedia
    5/5

    Cleanliness

  • Jonathan Oct 2025 · via expedia
    5/5

    Room was clean and the staff was very cordial and helpful. Breakfast was good. The A/C put off a mildew smell until the unit really got going, but other than that, nothing to complain about. Would stay here again!

  • Charles Oct 2025 · via expedia
    5/5

    The room was clean. Kenny was very helpful to me!

  • Yolanda Oct 2025 · via expedia
    5/5

    Clean room. Comfy beds

  • Xiumin Oct 2025 · via expedia
    4/5

    Missed breakfast time

  • JIMMY Oct 2025 · via expedia
    2/5

    breakfast good, staff nice. but too noisy I can sleep with people keep chatting loud around my room, someone else playing yelling loud until 3-4:00 in the early morning as well. room temperature is not fill full of cool, somewhere too hot somewhere too cold with noisy air conditioner. odor from the carpet. the family room with 4-5 people but just single sink with so tight area and no toothpaste provided.

  • Leroy Oct 2025 · via expedia
    5/5

    Breakfast was average Hotel was very clean and great staff take air fresheners for your room. Stale smell overall great stay

  • John Oct 2025 · via hotels.com
    5/5

    The most pleasant hotel staff we have ever had--friendly and efficient.

  • Kawanna Oct 2025 · via hotels.com
    3/5

    While everything looked clean, there was a roach in my bathroom! I checked the rest of the room and didn't see anything else, but that creeped me out. Walls are very thin - you can hear people talking in their room, in the hallway, walking. Breakfast was about what you would expect though they didn't label the food so no clue what kind of sausage they were serving, what kind of muffins, etc. Two of the desk attendants were very friendly. Not an easy location to get to and didn't feel safe in terms of the other housing that shares the space - there were people hanging around outside watching the parking lot.

  • Robert Oct 2025 · via hotels.com
    5/5

    The breakfast needs to get a different menu opinions.

  • Jonathan Oct 2025 · via expedia
    4/5

    Conveniently just off the hwy. Reasonable rates. Outback is practically in the parking lot, so supper is convenient.

  • Bruce Oct 2025 · via expedia
    4/5

    .

  • Fredia Oct 2025 · via hotels.com
    4/5

    The breakfast was good. The biscuits would fall apart but overall good. The heat didnt work in the room when it would get cold at night. Overall though i loved the hotel. Staff was amazing

  • Mary Oct 2025 · via expedia
    4/5

    Very friendly staff!

  • Theodore Sep 2025 · via expedia
    5/5

    I’m traveling with my sprinter van business and I booked room here after the load was delivered. The next day my dispatch company was not ready for me another load by checking out. I explained my situation to the manager and he allowed me to sit in the lobby until I got my next load or get another room . That was very important to me. If I’m ever in this area again, I’ve found a good place to stay. Thank you for your hospitality.

  • Erica Sep 2025 · via expedia
    5/5

    Clean and comfortable rooms, friendly staff. Wish you had water bottle filling stations

  • Karen Sep 2025 · via expedia
    5/5

    It was quiet, clean and the staff was wonderful.

  • Jennifer Sep 2025 · via expedia
    3/5

    Our stay at Comfort was below average.. I would’ve expected nothing less coming from a hotel chain like this but they could’ve least tried a little harder. The hotel room itself reeked of cigarettes and the furniture felt damp the second we sat down. We tried to prevent the smell by letting in some fresh air but the windows didn’t open, not that it would’ve helped that much considering how poor our view of a run down pool was. For the amount of money we payed for two nights, it was extremely disappointing. The service was fine but it’s safe to say we would think twice before returning another time.

  • Angela Sep 2025 · via hotels.com
    3/5

    Parking was very safe, limited parking space. I order a stand size king bed with a pull out sofa. But when I checked in I wasn't informed it was a handicap room. Contacted the front desk. A lady answered the phone. I told her about the room she was very unprofessional. By saying that what I purchased and I didn't pay that much for the room. So unprofessional. I told her it doesn't matter how much a person pays. They should get what they ordered. I reported to the gentleman this morning and he knew who I was talking about. He said multiple had the same issues with the rooms mixed ups. Know customer should ever be disrepected know what they pay or who they book through. I will not recommend this hotel to any of my collagues due the unprofessional staff. My first and last time booking there.

  • Linda Sep 2025 · via expedia
    5/5

    Dry nice

  • Jessica Sep 2025 · via expedia
    5/5

    The property was well lit and flat, once we arrived. It was a little difficult to find as the road was not clearly marked. Though, it may have been easier to find during the day; we did arrive after dark.

  • Rebecca Sep 2025 · via expedia
    5/5

    The staff was exceptionally helpful and friendly.

  • Shawntel Sep 2025 · via expedia
    3/5

    Ok for 1 night. I wouldn’t stay again.

  • graylynn Sep 2025 · via expedia
    5/5

    Perfect place for our visit

  • Ebony Sep 2025 · via expedia
    5/5

    Great location, close to shopping, quiet establishment and very clean

  • Elisa Sep 2025 · via hotels.com
    4/5

    Room was big but a little drab and dark. Bed was comfortable but quite high. Pillows were great, bathroom was fine. Parking was easy.

  • Alan Sep 2025 · via expedia
    5/5

    Very nice staff

  • Dremeka Sep 2025 · via expedia
    5/5

    Recommend

  • Frederick Sep 2025 · via expedia
    4/5

    Reasonable for the price. A little rundown and our room smelled weird. But overall it was adequate.

  • Joyce Sep 2025 · via expedia
    5/5

    Nice clean property!

  • Cheri Aug 2025 · via expedia
    5/5

    Our family stayed here for a wedding. The rooms were very nice and the location was close to shopping. The common area was great for our evening get-together too. Only thing that would have been better was if the pool was indoor.

  • Ann Aug 2025 · via expedia
    5/5

    It was pretty comfortable. Good breakfast. Negative is difficult to get too due having to make a U turn to get to the drive, no visible sign by the road and not much light in the parking lot. Otherwise it’s nice.

  • Kajah Aug 2025 · via expedia
    5/5

    Nice

  • Rabinder Aug 2025 · via expedia
    3/5

    Just okay to stopover

  • James Aug 2025 · via expedia
    5/5

    Excellent value for the money!!

  • Steve Aug 2025 · via expedia
    4/5

    It was adequate for the need that night. Not great. Not bad.

  • Greg Aug 2025 · via expedia
    1/5

    The bathroom exhaust fan did not move ANY air, there were two burned out bulbs in the bathroom overhead light, an electrical outlet by the door did not work, and the shower curtain rod was broken. Even though we reported the broken shower curtain rod to the front desk personnel (Paul), the rod was never repaired nor did we receive any feedback. The entire room was excessively humid and smelled musty.

  • Jay Aug 2025 · via expedia
    5/5

    The property was nice and in good condition. The free breakfasts were great. The pool and pool area was nice and clean as well. The hotel was located just off the highway so you don't have to drive through congested city streets to get to it. It is also near a shopping mall and a number of restrauants.

  • Barbara Aug 2025 · via hotels.com
    5/5

    I think the workers that work here make this place special. It’s very clean. They’re very welcoming. The beds are nice comfortable.

  • DONNIE Aug 2025 · via expedia
    4/5

    I have stayed here a number of times before and I have never had any issues. The rooms are always clean, and the staff all seem to be very friendly.

  • Pamela Aug 2025 · via expedia
    5/5

    The property was very well maintained. Inside was very clean the lobby and the dining area

  • David Aug 2025 · via expedia
    5/5

    Everything went well while we were there but I was often checking the status of the lot.

  • shawn Aug 2025 · via expedia
    5/5

    Good breakfast, friendly staff great location

  • Gary Aug 2025 · via hotels.com
    3/5

    Bathroom seemed like it had some water damage. Floor was warped and the door would not close all of the way. Mold on the walls. Bed not that comfortable.

  • Jennifer Aug 2025 · via expedia
    4/5

    Staff very friendly. Room big and clean. Couch faces away from TV, that is weird. Location is very good. Bed pretty comfy. Breakfast good. The WiFi is really bad. If that is important to you, find another hotel. It’s really unusable. Good stay other than WiFi being bad.

  • Juan Aug 2025 · via expedia
    5/5

    Bed comfort room excellent the bathroom and shower was very nice

  • Verified Jul 2025 · via hotels.com
    2/5

    Air conditioner leaked and left a puddle. Told the front desk and they said they would take care of it. Came back that night and the puddle was still there. They finally came the next day but it was so damp in the room y then, we checked out early. Also, a live cockroach was crawling around the microwave shelf and when we told the cleaning crew, they gave us something to spray, didn’t offer to help. Will not stay there again

  • Seami Jul 2025 · via expedia
    4/5

    Very nice staff. Nice Renovated bathroom!

  • Wendy Jul 2025 · via expedia
    3/5

    The place was very clean. Our room was incredibly humid even though the A/C kept the temperature at the desired 72 degrees.

  • LaDana Jul 2025 · via hotels.com
    4/5

    The hotel external view is very outdated so when I first arrive I was really afraid that I wouldn’t be able to stay. All in all it was a pleasant stay and the staff work really hard.

  • Heather Jul 2025 · via expedia
    5/5

    Safe and clean.

  • john Jul 2025 · via expedia
    4/5

    Location was great...property exterior getting dated, pool needs repair and building just doesn't look like it has ever been painted. Inside was nice and clean rooms.

  • Claire Jul 2025 · via expedia
    3/5

    Limited breakfast items, broken shower drain and sink faucet, missing extra bedding, bedding they gave us was torn and ripped in many places

  • Robert Jul 2025 · via expedia
    1/5

    The hotel is average. Was decent enough for a one night stay. Breakfast was not that great quality wise. I never leave reviews. But they charged the CC that I submitted for $2.26. For what? My family was there less than 12 hours. We didn’t even take showers. We slept, ate breakfast and left. On our way to our final destination. I tried to call after to find out what the charge was for and could not be connected to a human. This feels like a money grab where they expect no one to be worried about it because it’s only a couple bucks. Until they do it to everyone. So beware. Stay somewhere else.

  • Vera Jul 2025 · via expedia
    5/5

    Close to I 40

  • Sharon Jul 2025 · via expedia
    5/5

    I liked the staff and the breakfast

  • Gregory Jul 2025 · via expedia
    4/5

    Good breakfast. Better than most.

  • Amy Jul 2025 · via expedia
    3/5

    Mysterious white stain on couch. Bed dips into middle.

  • David Jul 2025 · via expedia
    5/5

    Quiet, clean, easy access and reasonable rates.. Staff very accomodating. This is my second time there for business this year.

  • Cynthia Jul 2025 · via expedia
    4/5

    Front desk was very welcoming. Room was clean and spacious. Great price and within walking distance from Outback

  • Fredrick Jul 2025 · via expedia
    5/5

    Quick and easy

  • Ginger Jul 2025 · via expedia
    5/5

    We stayed one night in a king suite. Spacious room, very clean, and bed was extremely comfortable. Staff was courteous, check-in was fast as room was reserved online. Breakfast was good also. Would have liked more fruit, but waffles, sausage, eggs, and bagels were very good. Would definitely stay here again.

  • Terry Jul 2025 · via expedia
    5/5

    Excellent

  • Timothy Jul 2025 · via expedia
    3/5

    Highlight was breakfast and the lady who stocks it and cleans up afterwards. She is amazing. With the lack of attention I received for the cleanliness and other things I reported, I doubt we would stay again.

  • Verified Jul 2025 · via hotels.com
    4/5

    Clean and quiet. Good access to highway. Near a large busy mall. Breakfast good. Breakfast hostess very pleasant and friendly. Manager of hotel not friendly or personal at all; doesn’t seem to like his job. We stayed 4 night and he didn’t smile once. Evening receptionist helpful and friendly. Our room needed a hand towel bar or hook.

  • Steven Jul 2025 · via expedia
    5/5

    Room was very clean and hotel staff very friendly

  • Michael Jul 2025 · via expedia
    5/5

    Great stay

  • Jason Jul 2025 · via expedia
    4/5

    .

  • Erycka Jul 2025 · via expedia
    5/5

    quick check-in. I didn't have any issues

  • Andi Jul 2025 · via expedia
    5/5

    The room was lovely and very spacious, and they had a true hot breakfast in the morning which I’m not finding at most of the other hotels!

  • Amber Jun 2025 · via expedia
    5/5

    I love it had an extra room with 2 king beds and a couch bed.

  • Courtney Jun 2025 · via expedia
    3/5

    A little run down staff was helpful, it was fine for a last minute need.

  • Josh Jun 2025 · via hotels.com
    1/5

    Checked in after a 6 hour drive, got to the room to find bugs and hair everywhere. Turned around, checked out and found something far better. 10/10 do not recommend.

  • Stacy Jun 2025 · via hotels.com
    3/5

    The room did not meet what I had chosen online, but they were accommodating to a certain degree

  • Sherrell Jun 2025 · via expedia
    5/5

    Convenient and clean

  • Ulisa Jun 2025 · via expedia
    5/5

    This was the perfect spot to stop midway home from vacation. It was easy to get to. Room was very neat and clean. Great location very close to several dining choices. Front desk staff was amazing. If they offered more than 5 stars I would give them to Kyle. I made an error in the on line booking date. He helped me correct it and made me feel better about it. Being extremely fatigued from traveling all week, that simple act was lovely.

  • DONNIE Jun 2025 · via expedia
    4/5

    The room was nice and clean as well as the bathroom. The staff were very friendly and helpful. The breakfast each morning was very good.

  • Danyelle Jun 2025 · via hotels.com
    5/5

    This was a great location in Winston Salem. It's tucked right off the main strip near the mall away from the chaotic traffic, but still just a few minutes from the mall and restaurants. The room was spacious and clean, the breakfast was very good too. The gentleman at the front desk was like a trip back in time with his professionalism, kindness, and conversation. The only negative thing I could possibly point out is the extior could use a good pressure washing, for curb appeal, however that's not going to stop me from this location being my go to when I'm in the area.

  • Mary Jun 2025 · via expedia
    4/5

    Very clean looking but smells a little musty. Pool was nice. Room was very clean.

  • Catherine Jun 2025 · via hotels.com
    4/5

    comfortable and clean room, ice machine broken on third floor, nice breakfast

  • Verified Jun 2025 · via hotels.com
    5/5

    We needed to reserve our room early due to my husband having surgery that day. We needed a first floor room and two beds. When I called, I was accommodated immediately and when we arrived earlier than check in time, our room was ready for us. It was large and very clean. The included breakfast was very fresh and delicious with a good variety. I don’t expect much from hotel breakfast and this was a delightful surprise. The only negative I experienced is that the rooms are not very soundproof, it was noisy from others above us. It’s conveniently located near much shopping and restaurants. I would recommend it, great value for the money.

  • Carlos Jun 2025 · via expedia
    5/5

    I will come here again if i have to visit Winston-Salem.

  • Carol Jun 2025 · via expedia
    5/5

    Had a great stay! The staff and building was great!

  • Betty Jun 2025 · via hotels.com
    5/5

    Clean, comfortable bed, quiet. Nice, large room. I would suggest an upgrade in towel quality, but not a deal breaker.

  • Kimberly Jun 2025 · via expedia
    5/5

    Karen was very helpful and polite.

  • Wendy Jun 2025 · via expedia
    3/5

    Staff was pleasant and great. Our was ok. Bathroom would not shut properly and while it was overall ok it just wasn’t as clean as it could have been.

  • Rod Jun 2025 · via hotels.com
    5/5

    Very nice and clean

  • Mallory Jun 2025 · via expedia
    5/5

    Karen was super friendly and helpful upon check in.

  • Edi Jun 2025 · via expedia
    5/5

    Exelente service

  • Tyler Jun 2025 · via expedia
    5/5

    The staff is very professional. The room was nice and clean

  • Prentice Jun 2025 · via hotels.com
    3/5

    Nice stay right off I-40 in Winston-Salem. Everything was great except the WiFi. It had full strength, but data speeds were terrible. And, since it was a business trip, that was extremely important in getting some things done. I had to resort to my phone hotspot, which was also poor. Couldn’t complete required online work. Clean room and everything worked properly otherwise.

  • Deidre Jun 2025 · via expedia
    5/5

    The room was well appointed for the price. The staff was very welcome and they had coffee and hot water available. The beds and sofa were very comfortable. The working felt disconnected and disorganized. I wish there were more spaces closer to the building like the microtel suites next door. The temperature in the room was very difficult to adjust.

  • Christopher May 2025 · via hotels.com
    5/5

    Great place to stay. Highly recommend

  • Guy May 2025 · via expedia
    5/5

    I recently had a very pleasant stay at this hotel. The accommodations were comfortable and well-maintained. The staff were friendly and attentive to my needs. The amenities offered enhanced my overall experience. I would highly recommend this hotel to other travelers.

  • Sara May 2025 · via expedia
    4/5

    Very nice, friendly staff. Clean and spacious room. Breakfast wasn't all that great. When i took a shower, i had trouble keeping the water off the floor.

  • patricia May 2025 · via expedia
    4/5

    Good sized room and the a/c works great!

  • William May 2025 · via hotels.com
    1/5

    Charged the credit card left for incindentals. No incindentals were used or incured.

  • Kimberly May 2025 · via expedia
    5/5

    The staff was very nice and friendly and the rooms were comfortable!! I enjoyed my stay!

  • Chyrod May 2025 · via expedia
    2/5

    Good staff...bad plumbing bad .moldy rooms dirty carpet

  • Lisa May 2025 · via expedia
    5/5

    Receptionist very friendly and kind.

  • LaQueeta May 2025 · via expedia
    4/5

    Great short stay!

  • Dwain May 2025 · via expedia
    4/5

    Well maintained place

  • Todd May 2025 · via expedia
    1/5

    I was checked in to a room that apparently was not available. Beds uprooted an exterminator equipment every where. Shower shampoo an conditioner are empty. Can’t close the blinds they are broken. Nasty neighborhood and the Outback Steakhouse on propert is probably the worst meal I have ever had.

  • Pamela May 2025 · via expedia
    5/5

    The staff were very accommodating and the facility and room were very clean and neat.

  • Sharon May 2025 · via hotels.com
    3/5

    It was okay but I was inspecting the mattress and noticed some black spots on the box spring so at some point they had bed bugs.

  • John May 2025 · via expedia
    4/5

    It’s an aging property. Needs a little TLC in the rooms.

  • Matthew May 2025 · via expedia
    5/5

    Loved it

  • Matthew May 2025 · via expedia
    5/5

    Friendly, clean, super quiet and safe.

  • Jaclyn May 2025 · via expedia
    4/5

    The outside appearance was very rundown, so it did not make a good first impression. The check in clerk was about as friendly as a rattlesnake.

  • Christopher May 2025 · via expedia
    4/5

    Clean room and it was quiet

  • Karla May 2025 · via expedia
    5/5

    Excelente service

  • Gwen May 2025 · via expedia
    4/5

    Nice rooms & comfortable beds. Check in Staff very friendly & helpful. Good coffee!

  • Michele May 2025 · via hotels.com
    1/5

    The rooms are very outdated and the beds were horrible! I couldn’t believe how hard and springy both bed were. The end of my bed was about 5 inches higher than the head. My 20 year old son even woke up with a terrible backache. The next morning the entire floor smelled like a skunk. We talked to the front desk just to let them know these things so no one else would have to endure that and to possibly investigate the horrific smell. But the guy at the desk didn’t care at all.

Frequently asked questions about Comfort Suites Hanes Mall

Does Comfort Suites Hanes Mall have free Wi-Fi?
Yes, Comfort Suites Hanes Mall offers free Wi-Fi for all guests.
Does Comfort Suites Hanes Mall offer parking?
Yes, Comfort Suites Hanes Mall offers free parking on-site.
Does Comfort Suites Hanes Mall have meeting spaces, conference centers, or conference rooms?
Yes. Comfort Suites Hanes Mall features meeting spaces and dedicated conference rooms, suitable for corporate meetings and group gatherings.
Does Comfort Suites Hanes Mall have a fitness center?
Yes, Comfort Suites Hanes Mall features an on-site fitness center for guests. Additional wellness amenities include pool.
Where is Comfort Suites Hanes Mall located, and how walkable is the area?
Comfort Suites Hanes Mall is located at 200 Capitol Lodging Ct, Winston-Salem, NC 27103. With a Walk Score of 42, the area is rated Car-Dependent. A car or rideshare is recommended for most trips in this area.

House rules

Check in 3:00 PM
Check out 11:00 AM
Cancellation Not available
Children Not available

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