Comfort Suites Hanes Mall
About Comfort Suites Hanes Mall
This hotel is located off Interstate 40 and within a 10-minute drive of Winston-Salem city center. It offers a seasonal outdoor pool, fitness center, and rooms with free WiFi. Comfort Suites Hanes Mall rooms include a microwave and refrigerator. The rooms are equipped with cable TV and a coffee maker. Hanes Mall Comfort Suites serves guests a daily breakfast. The hotel also offers a business center. Comfort Suites is 6.8 mi from the Lawrence Joel Veterans Memorial Coliseum, which is a sports and entertainment venue. The Old Salem Museum and Gardens is 6 mi from the hotel.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel generally received positive reviews for its cleanliness, spacious rooms, and friendly staff. However, there were several complaints about a musty smell in some rooms and issues with the elevators. Some guests also reported problems with room cleanliness and maintenance.
- Cleanliness
- Spacious rooms
- Musty smell in some rooms
- Elevator issues
- 4/5
I like the location and the free breakfast. The bed mattress needs replaced.
- 5/5
Exceptional
- 3/5
Rooms an beds was clean an what didn't like was seems to have a rust spot in center of tub an was a little nosey heavy walking an slamming doors.
- 5/5
breakfast was good, coffee not good taste
- 1/5
I wouldn’t recommend any friends or family to stay there
- 4/5
I have stayed her many times and have not had any issues. The room is nice and the staff are friendly and helpful.
- 5/5
A close to the interstate option, with all the amenities we needed for an overnight stay. The staff was attentive and friendly.
- 4.5/5
Breakfast Can't really say I was only there foe three days
- 5/5
M
- 0.5/5
Refused room
- 2/5
The location was convenient everything. Uncomfortable bed. Loud. Also there was a swastika carved into the hotel room door. Not great. Will not return.
- 2/5
The location was convenient everything. Uncomfortable bed. Loud. Also there was a swastika carved into the hotel room door. Not great. Will not return.
- 0.5/5
Refused room Refused room
- 0.5/5
Breakfast was decent and the staff handling breakfast was as well. The front desk employee at check in was not very pleasant. The room smelled like smoke. The lobby smelled like dogs. There were blood stains on one of the pillow cases. Needless to say it was a very unpleasant stay.
- 0.5/5
Breakfast was decent and the staff handling breakfast was as well. The front desk employee at check in was not very pleasant. The room smelled like smoke. The lobby smelled like dogs. There were blood stains on one of the pillow cases. Needless to say it was a very unpleasant stay.
- 3/5
The property was dirty and unkempt outside. There was no outdoor seating. No luggage carts were available.
- 2.5/5
Needs an update
- 1.5/5
I was charged an extra night
- 1.5/5
I was charged an extra night
- 2.5/5
Clean Needs an update
- 3/5
My stay was amazing. I had a business trip and the front lady was very friendly and helpful. Although, there was a man early in the morning at the front that was unnecessarily rude to me. We were waiting for our Uber ride in the dining room at 4 in the morning. He told us we couldn’t touch the food and I took accountability and apologized. I put the bananas back in the breakfast area, It’s not what you say to people, it’s the way you say it. All in all, my stay was great. Just experienced one rude staff member.
- 3.5/5
Good
- 1/5
Honestly, nothing. This was a very old and very beaten property. Smoking in the elevator, our room smelled funny, caulking cracked, missing bottles in the shower. The road next to it was noisy. And no safety lighting in the back parking lot. Major red flags. I will stay at a downtown hotel next time.
- 1/5
Honestly, nothing. This was a very old and very beaten property. Smoking in the elevator, our room smelled funny, caulking cracked, missing bottles in the shower. The road next to it was noisy. And no safety lighting in the back parking lot. Major red flags. I will stay at a downtown hotel next time.
- 5/5
Staff is so friendly and very clean will go back
- 5/5
Staff is so friendly and very clean will go back
- 4/5
Real nice hotel to stay if your in the area.
- 3.5/5
Good
- 5/5
no issues whatever
- 3.5/5
It was very clean, the staff was very friendly! They had a very good breakfast bar. I wish the price was a little lower.
- 3.5/5
It was very clean, the staff was very friendly! They had a very good breakfast bar. I wish the price was a little lower.
- 4/5
Nothing fancy by any stretch but very clean. Freshly mopped in main lobby daily and cleaning in the rooms were great! Breakfast was fine. Lots of hot options. Same thing served all three mornings. The property is dated but the cleanliness is what matters most to us and this checked the boxes for us in that category!
- 3/5
Staff was friendly and engaging.
- 4/5
We had ants around and on the desk area, and the shower drained very slowly, but overall the room was good and the hotel was nice. We would stay there again.
- 5/5
Great desk staff Paul and the lady who does breakfast
- 5/5
Very clean comfortable stay.
- 5/5
It's a good location. The rooms are clean. But the beds are not the best, and the pillows were terrible.
- 3/5
10/10 for the front desk staff 4/10 for the room 6/10 for the breakfast
- 4/5
Fine hotel. Clean and easy parking.
- 4/5
The room was nice and clean as well as the bathroom. The staff were all very friendly and helpful. Breakfast was good as well.
- 5/5
Staff was pleasant especially the woman who ran the breakfast buffet. They kept our room clean when our 4 sons messed it up everyday. They could have better laundry service options, just 1 washer 1 dryer in the main floor. Great location next to everything. Wish the pool was open, it’s only seasonal.
- 5/5
Our stay was pleasant
- 5/5
Everything was clean the rooms were very comfortable
- 5/5
Room was clean, bed very comfortable, front desk clerk was very nice
- 5/5
Salem area. I enjoyed the breakfast... especially the waffles.
- 3/5
Property is old but clean. Had one mishap with our pull out sofa being left dirty from prior guests...called to the front desk and was told there was only one person working that night and that I could come get clean linens. Problem was rectified I suppose but considering there were someone's fake nails in the bed...expected a little more.
- 5/5
nothing else yet
- 3/5
Parking was good and easy. Biggest complaint is the window shades were flimsy and did did not block the light from the parking lot. The room was light all night preventing sleeping.
- 5/5
Clean room. Pillows could have been better. They seemed kind of worn out. Breakfast was good. Front seat staff was very friendly and helpful.
- 5/5
The breakfast has simple options that made for my usual meal. I slept very well after a very long day. I plan to go back on my next visit to see family.
- 4/5
Check-in was very easy, and Karen at the desk was very friendly. The place was clean, even in the stairwell. My favorite part of the room is the heat/cool unit was quiet so I didn't have to increase TV volume every time it came on. A wasp got into the room somehow and my call for help was answered promptly. It was very quiet in the room. I've stayed in a nearby fancier hotel and could hear snoring from the room next door. The only sounds we heard at Comfort Suites came from the hallway near our door. We were near the elevators and didn't hear anything near them. The refrigerator was quiet. The room has a shelf for charging devices but the plugs didn't work. The clocks didn't have the correct time. We couldn't figure out how to turn the headboard light on (not important enough for us to ask). There are nice wall lamps between the beds for light, and there are reading lights there also. There is a light on the hairdryer that can serve as a dim nightlight while in there. On our last morning there, we saw people's waffles were sticking in the waffle iron. Breakfast staff helped get a waffle out, but we never saw any effort to stop the sticking, like spraying with a non-stick product. We didn't get a waffle. Daily were biscuits that tasted slightly sweet to me; gravy; sausage paddies; eggs. The appearance of the eggs changed. I saw them twice. One day they tasted fine, but looked like they were cooked like pancake batter squirted out to make them thin and round
- 3/5
The building needs an update. The ceiling light didn’t work properly in the room. Kept flickering on and off. Killed a roach in the bathroom. Couldn’t use the ironing board because it was broken. One of the towels had a long piece of hair that was impossible to miss hanging out of the sides of the folded towel. The beds were comfy
- 5/5
Our room 213…tub faucet wouldn’t stop dripping… Host Ladies were friendly and helpful. We will be back!
- 4/5
The AC/heat & TV worked, the windows were operable, there’s a W/D for guests, there’s a pool, the staff sincerely work hard and try their very best. There’s a little pantry with snacks & supplies next to the front desk - the prices were shockingly low which was a lot of fun! The king size bed room was large. The gym was adequate and the elevators were fast. I appreciated the water bottle refill station in the gym. The quality of the continental breakfast was terrible but unfortunately comparable for this hotel level. The room decor is dark & sadly the furniture is cheap. The housekeeping staff appeared to do an excellent job. Overall the hotel was very clean. There are signs taped to the front sliding doors about after hour access - they look sloppy & really brings down the ambiance of the motel - the company should have professional signs made for the staff to be able to install properly to give a more safe & organized atmosphere.
- 5/5
Will definitely be going bk
- 5/5
Everything was wonderful! Breakfast was plentiful and fresh. Staff was friendly and helpful.
- 5/5
Good Continental Breakfast. Large rooms. Good hot shower.
- 5/5
Clean room
- 1/5
I immediately went to report the incident, but the only response I received was a simple apology and that a note would be made. There was no sense of urgency or reassurance that this serious issue would be properly addressed. What is even more concerning is that nobody could give us a clear answer as to what actually happened. We were left wondering if the wrong room was assigned to another guest, or if someone within the property has access to enter occupied rooms while guests are inside. This lack of explanation only adds to the fear and uncertainty we experienced. This situation is not only disturbing for me, but also raises serious concerns about the safety and security of other guests staying at this property. I hope management takes this matter seriously and implements better security measures to prevent something like this from happening again.
- 1/5
I went to report the incident, but the only response I received was a simple apology and that a note would be made. There was no sense of urgency or reassurance that this serious issue would be properly addressed. This situation is not only disturbing for me, but also raises concerns for the safety and security of other guests staying at this property. I hope management takes this matter seriously and implements better security measures to prevent something like this from happening again.
- 5/5
The staff was very nice and cordial. The shower head was leaking and replaced immediately upon notification to the front desk. The breakfast attendant/cook was on top of the cleanliness and orderliness of the eating area. She made sure to promptly refill any items running low. Housekeeping was very thorough and the room immaculate. Can’t say enough good things about this property
- 3/5
In summation, I’m glad I had a place to lay my head, but would not stay again.
- 3/5
Room was ok. Staff was friendly. Halls smelled like pot as did the elevators.
- 2/5
If you just need a place to stay for a night it'll do. Kenny the receptionist was very polite and professional.
- 5/5
Very nice all around.
- 5/5
Enjoyed our stay
- 1/5
For the price you think they could hire a security officer. Also; one morning a homeless person was sleeping on a baggage cart in the entrance. Such a bad area; you need your room key to get in the front door
- 5/5
The hotel was great
- 5/5
Spacious comfortable room, great bed, and pleasant staff.
- 4/5
I have stayed here a few times and never had any issues. The room is as it should be as well as the bathroom. The staff are all friendly and helpful if needed.
- 3/5
Desperately needs a remodel.
- 5/5
everything was handled with speed. all was good. Breakfast was great.
- 3/5
Room was dark had to purchase light bulbs to brighten up room. Could not see TV sitting on couch as TV and couch was side by side. Could not turn it enough to view.
- 5/5
Great
- 5/5
Everything was great
- 5/5
Yes
- 5/5
The room was a good size; bathroom was great but I prefer a bit more lighting for applying makeup. Loved the bed. Would definitely stay there again,
- 5/5
Comfort convenient and friendly people
- 4/5
Mr Paul at the front desk was awesome!! He was so kind, friendly, understanding and patient with me as I hadn’t slept. My shower wasn’t very hot on the either morning so I reported it when I left. The sink had hot water but not the shower (it was a snow storm too)
- 5/5
Everything was great 👍
- 5/5
Great staff- clean room- great location
- 4/5
Sheets were clean and smelled wonderful and fresh. Water pressure is great and the water is hot. Breakfast consists of waffles biscuits, gravy, sausage patties, egg rounds, hard boiled eggs, cereal, Dannon yogurt, apples, bananas, instant grits, instant oatmeal, breads/muffins, milk, coffee, juice
- 5/5
The breakfast was fresh and clean. The staff were very courteous. The room was clean
- 5/5
My room was okay
- 5/5
Room was clean
- 5/5
Room was great. Easy check in. Clean and a great bar/restaurant next door. Millers
- 5/5
Clean rooms, exelent service, great breakfast and the employees.
- 5/5
yes
- 4/5
Room was clean. Bed was comfortable and heat/ac work better than any that I have ever experienced.
- 5/5
Good comfortable stay, will recommend
- 5/5
Clean and good staff
- 3/5
Pictures made hotel look newer that it was
- 5/5
The staff was incredibly friendly and helpful. The room was very big and comfortable. The welcoming feeling that I had there was unmatched. My partner and I didn’t want to leave.
- 4/5
Great service and room.was very clean
- 4/5
Nice room, nice bed, outside needs a good power washing!! But over all nice place.
- 5/5
Room was clean. Bed was comfortable. Staff was pleasant and professional.
- 5/5
The room was clean, the beds were comfortable and the staff was pleasant and professional.
- 5/5
Staff helpful with check in.
- 5/5
Front desk was very pleasant and professional. Room is very clean. Safe environment.
- 5/5
Yes to breakfast was good. There needs to be turkey sausage for people who have allergies to pork products
- 5/5
Room was clean and very comfortable. Front desk staff was very nice.
- 5/5
Room was clean. Bed was comfortable. The breakfast was what I’d expect and that area was clean. The staff were pleasant
- 4/5
Rooms and hotel were very clean and well taken care of
- 3/5
The staff was very helpful and courteous! The food was Ok but the one bagel I tried seemed stale and a bit hard. After one bite I threw the remainder out. Both of the tread mills were not working. The bottom of the door to the bathroom (view from inside the bathroom) and some of the walls need some TLC.
- 4/5
Spacious room, with good breakfast options.
- 5/5
Room and staff were great! Bed was very comfortable and clean. Would recommend to anyone!!
- 2/5
I got to my room and there were multiple roaches in plain sight (I even took pictures). I cancelled my stay and went elsewhere. They took my money for the first night. EVEN THOUGH THEY HAD LITERAL COCKROACHES IN THEIR HOTEL. I lost over a hundred dollars. Will never stay at a Comfort Inn again.
- 5/5
The room was very clean and had many amenities. The breakfast was a little limited but was very good.
- 1/5
No soap Dirty underwear left in corner of room Nowhere near a 9.0 rating
- 2/5
Smelled like weed in the whole second floor, neighboring rooms stomping and slamming doors until 4am, exterior very dirty
- 5/5
Breakfast area clean and food was good!
- 5/5
Clean room comfortable bed hot shower. Staff very friendly and accommodating
- 3/5
Room was clean and staff were great. Beds were not comfortable though.
- 5/5
Staff was very nice!
- 5/5
Great service clean rooms
- 4/5
I have stayed here a few times and I have never had any problems. The room is clean and the staff are very friendly and helpful.
- 1/5
Didn’t recieve a room
- 2/5
Other guest smoking dope in room across hall very loud abrasive language cops had to come to remove them .
- 5/5
Very clean and quiet hotel. Staff was very friendly. Easy to find right off the highway with lots of shopping and dining options around.
- 3/5
The room I was in had a smoky smell, like it had been in a fire. The curtain blinds wouldn't close completely so a lot of light got into the room at night, making it hard to sleep. It took about 3 minutes for the water to heat up for the shower. The complementary breakfast was just meh, would rather have a Bojangles biscuit. Staff was very helpful and friendly throughout the weekend.
- 4/5
AC kept the room cool, clean linens, friendly staff.
- 5/5
Everything was great, as always
- 2/5
room was clean and in good shape. Bed was too stiff. Breakfast food terrible
- 3/5
Okay hotel
- 5/5
Cleanliness
- 5/5
Room was clean and the staff was very cordial and helpful. Breakfast was good. The A/C put off a mildew smell until the unit really got going, but other than that, nothing to complain about. Would stay here again!
- 5/5
The room was clean. Kenny was very helpful to me!
- 5/5
Clean room. Comfy beds
- 4/5
Missed breakfast time
- 2/5
breakfast good, staff nice. but too noisy I can sleep with people keep chatting loud around my room, someone else playing yelling loud until 3-4:00 in the early morning as well. room temperature is not fill full of cool, somewhere too hot somewhere too cold with noisy air conditioner. odor from the carpet. the family room with 4-5 people but just single sink with so tight area and no toothpaste provided.
- 5/5
Breakfast was average Hotel was very clean and great staff take air fresheners for your room. Stale smell overall great stay
- 5/5
The most pleasant hotel staff we have ever had--friendly and efficient.
- 3/5
While everything looked clean, there was a roach in my bathroom! I checked the rest of the room and didn't see anything else, but that creeped me out. Walls are very thin - you can hear people talking in their room, in the hallway, walking. Breakfast was about what you would expect though they didn't label the food so no clue what kind of sausage they were serving, what kind of muffins, etc. Two of the desk attendants were very friendly. Not an easy location to get to and didn't feel safe in terms of the other housing that shares the space - there were people hanging around outside watching the parking lot.
- 5/5
The breakfast needs to get a different menu opinions.
- 4/5
Conveniently just off the hwy. Reasonable rates. Outback is practically in the parking lot, so supper is convenient.
- 4/5
.
- 4/5
The breakfast was good. The biscuits would fall apart but overall good. The heat didnt work in the room when it would get cold at night. Overall though i loved the hotel. Staff was amazing
- 4/5
Very friendly staff!
- 5/5
I’m traveling with my sprinter van business and I booked room here after the load was delivered. The next day my dispatch company was not ready for me another load by checking out. I explained my situation to the manager and he allowed me to sit in the lobby until I got my next load or get another room . That was very important to me. If I’m ever in this area again, I’ve found a good place to stay. Thank you for your hospitality.
- 5/5
Clean and comfortable rooms, friendly staff. Wish you had water bottle filling stations
- 5/5
It was quiet, clean and the staff was wonderful.
- 3/5
Our stay at Comfort was below average.. I would’ve expected nothing less coming from a hotel chain like this but they could’ve least tried a little harder. The hotel room itself reeked of cigarettes and the furniture felt damp the second we sat down. We tried to prevent the smell by letting in some fresh air but the windows didn’t open, not that it would’ve helped that much considering how poor our view of a run down pool was. For the amount of money we payed for two nights, it was extremely disappointing. The service was fine but it’s safe to say we would think twice before returning another time.
- 3/5
Parking was very safe, limited parking space. I order a stand size king bed with a pull out sofa. But when I checked in I wasn't informed it was a handicap room. Contacted the front desk. A lady answered the phone. I told her about the room she was very unprofessional. By saying that what I purchased and I didn't pay that much for the room. So unprofessional. I told her it doesn't matter how much a person pays. They should get what they ordered. I reported to the gentleman this morning and he knew who I was talking about. He said multiple had the same issues with the rooms mixed ups. Know customer should ever be disrepected know what they pay or who they book through. I will not recommend this hotel to any of my collagues due the unprofessional staff. My first and last time booking there.
- 5/5
Dry nice
- 5/5
The property was well lit and flat, once we arrived. It was a little difficult to find as the road was not clearly marked. Though, it may have been easier to find during the day; we did arrive after dark.
- 5/5
The staff was exceptionally helpful and friendly.
- 3/5
Ok for 1 night. I wouldn’t stay again.
- 5/5
Perfect place for our visit
- 5/5
Great location, close to shopping, quiet establishment and very clean
- 4/5
Room was big but a little drab and dark. Bed was comfortable but quite high. Pillows were great, bathroom was fine. Parking was easy.
- 5/5
Very nice staff
- 5/5
Recommend
- 4/5
Reasonable for the price. A little rundown and our room smelled weird. But overall it was adequate.
- 5/5
Nice clean property!
- 5/5
Our family stayed here for a wedding. The rooms were very nice and the location was close to shopping. The common area was great for our evening get-together too. Only thing that would have been better was if the pool was indoor.
- 5/5
It was pretty comfortable. Good breakfast. Negative is difficult to get too due having to make a U turn to get to the drive, no visible sign by the road and not much light in the parking lot. Otherwise it’s nice.
- 5/5
Nice
- 3/5
Just okay to stopover
- 5/5
Excellent value for the money!!
- 4/5
It was adequate for the need that night. Not great. Not bad.
- 1/5
The bathroom exhaust fan did not move ANY air, there were two burned out bulbs in the bathroom overhead light, an electrical outlet by the door did not work, and the shower curtain rod was broken. Even though we reported the broken shower curtain rod to the front desk personnel (Paul), the rod was never repaired nor did we receive any feedback. The entire room was excessively humid and smelled musty.
- 5/5
The property was nice and in good condition. The free breakfasts were great. The pool and pool area was nice and clean as well. The hotel was located just off the highway so you don't have to drive through congested city streets to get to it. It is also near a shopping mall and a number of restrauants.
- 5/5
I think the workers that work here make this place special. It’s very clean. They’re very welcoming. The beds are nice comfortable.
- 4/5
I have stayed here a number of times before and I have never had any issues. The rooms are always clean, and the staff all seem to be very friendly.
- 5/5
The property was very well maintained. Inside was very clean the lobby and the dining area
- 5/5
Everything went well while we were there but I was often checking the status of the lot.
- 5/5
Good breakfast, friendly staff great location
- 3/5
Bathroom seemed like it had some water damage. Floor was warped and the door would not close all of the way. Mold on the walls. Bed not that comfortable.
- 4/5
Staff very friendly. Room big and clean. Couch faces away from TV, that is weird. Location is very good. Bed pretty comfy. Breakfast good. The WiFi is really bad. If that is important to you, find another hotel. It’s really unusable. Good stay other than WiFi being bad.
- 5/5
Bed comfort room excellent the bathroom and shower was very nice
- 2/5
Air conditioner leaked and left a puddle. Told the front desk and they said they would take care of it. Came back that night and the puddle was still there. They finally came the next day but it was so damp in the room y then, we checked out early. Also, a live cockroach was crawling around the microwave shelf and when we told the cleaning crew, they gave us something to spray, didn’t offer to help. Will not stay there again
- 4/5
Very nice staff. Nice Renovated bathroom!
- 3/5
The place was very clean. Our room was incredibly humid even though the A/C kept the temperature at the desired 72 degrees.
- 4/5
The hotel external view is very outdated so when I first arrive I was really afraid that I wouldn’t be able to stay. All in all it was a pleasant stay and the staff work really hard.
- 5/5
Safe and clean.
- 4/5
Location was great...property exterior getting dated, pool needs repair and building just doesn't look like it has ever been painted. Inside was nice and clean rooms.
- 3/5
Limited breakfast items, broken shower drain and sink faucet, missing extra bedding, bedding they gave us was torn and ripped in many places
- 1/5
The hotel is average. Was decent enough for a one night stay. Breakfast was not that great quality wise. I never leave reviews. But they charged the CC that I submitted for $2.26. For what? My family was there less than 12 hours. We didn’t even take showers. We slept, ate breakfast and left. On our way to our final destination. I tried to call after to find out what the charge was for and could not be connected to a human. This feels like a money grab where they expect no one to be worried about it because it’s only a couple bucks. Until they do it to everyone. So beware. Stay somewhere else.
- 5/5
Close to I 40
- 5/5
I liked the staff and the breakfast
- 4/5
Good breakfast. Better than most.
- 3/5
Mysterious white stain on couch. Bed dips into middle.
- 5/5
Quiet, clean, easy access and reasonable rates.. Staff very accomodating. This is my second time there for business this year.
- 4/5
Front desk was very welcoming. Room was clean and spacious. Great price and within walking distance from Outback
- 5/5
Quick and easy
- 5/5
We stayed one night in a king suite. Spacious room, very clean, and bed was extremely comfortable. Staff was courteous, check-in was fast as room was reserved online. Breakfast was good also. Would have liked more fruit, but waffles, sausage, eggs, and bagels were very good. Would definitely stay here again.
- 5/5
Excellent
- 3/5
Highlight was breakfast and the lady who stocks it and cleans up afterwards. She is amazing. With the lack of attention I received for the cleanliness and other things I reported, I doubt we would stay again.
- 4/5
Clean and quiet. Good access to highway. Near a large busy mall. Breakfast good. Breakfast hostess very pleasant and friendly. Manager of hotel not friendly or personal at all; doesn’t seem to like his job. We stayed 4 night and he didn’t smile once. Evening receptionist helpful and friendly. Our room needed a hand towel bar or hook.
- 5/5
Room was very clean and hotel staff very friendly
- 5/5
Great stay
- 4/5
.
- 5/5
quick check-in. I didn't have any issues
- 5/5
The room was lovely and very spacious, and they had a true hot breakfast in the morning which I’m not finding at most of the other hotels!
- 5/5
I love it had an extra room with 2 king beds and a couch bed.
- 3/5
A little run down staff was helpful, it was fine for a last minute need.
- 1/5
Checked in after a 6 hour drive, got to the room to find bugs and hair everywhere. Turned around, checked out and found something far better. 10/10 do not recommend.
- 3/5
The room did not meet what I had chosen online, but they were accommodating to a certain degree
- 5/5
Convenient and clean
- 5/5
This was the perfect spot to stop midway home from vacation. It was easy to get to. Room was very neat and clean. Great location very close to several dining choices. Front desk staff was amazing. If they offered more than 5 stars I would give them to Kyle. I made an error in the on line booking date. He helped me correct it and made me feel better about it. Being extremely fatigued from traveling all week, that simple act was lovely.
- 4/5
The room was nice and clean as well as the bathroom. The staff were very friendly and helpful. The breakfast each morning was very good.
- 5/5
This was a great location in Winston Salem. It's tucked right off the main strip near the mall away from the chaotic traffic, but still just a few minutes from the mall and restaurants. The room was spacious and clean, the breakfast was very good too. The gentleman at the front desk was like a trip back in time with his professionalism, kindness, and conversation. The only negative thing I could possibly point out is the extior could use a good pressure washing, for curb appeal, however that's not going to stop me from this location being my go to when I'm in the area.
- 4/5
Very clean looking but smells a little musty. Pool was nice. Room was very clean.
- 4/5
comfortable and clean room, ice machine broken on third floor, nice breakfast
- 5/5
We needed to reserve our room early due to my husband having surgery that day. We needed a first floor room and two beds. When I called, I was accommodated immediately and when we arrived earlier than check in time, our room was ready for us. It was large and very clean. The included breakfast was very fresh and delicious with a good variety. I don’t expect much from hotel breakfast and this was a delightful surprise. The only negative I experienced is that the rooms are not very soundproof, it was noisy from others above us. It’s conveniently located near much shopping and restaurants. I would recommend it, great value for the money.
- 5/5
I will come here again if i have to visit Winston-Salem.
- 5/5
Had a great stay! The staff and building was great!
- 5/5
Clean, comfortable bed, quiet. Nice, large room. I would suggest an upgrade in towel quality, but not a deal breaker.
- 5/5
Karen was very helpful and polite.
- 3/5
Staff was pleasant and great. Our was ok. Bathroom would not shut properly and while it was overall ok it just wasn’t as clean as it could have been.
- 5/5
Very nice and clean
- 5/5
Karen was super friendly and helpful upon check in.
- 5/5
Exelente service
- 5/5
The staff is very professional. The room was nice and clean
- 3/5
Nice stay right off I-40 in Winston-Salem. Everything was great except the WiFi. It had full strength, but data speeds were terrible. And, since it was a business trip, that was extremely important in getting some things done. I had to resort to my phone hotspot, which was also poor. Couldn’t complete required online work. Clean room and everything worked properly otherwise.
- 5/5
The room was well appointed for the price. The staff was very welcome and they had coffee and hot water available. The beds and sofa were very comfortable. The working felt disconnected and disorganized. I wish there were more spaces closer to the building like the microtel suites next door. The temperature in the room was very difficult to adjust.
- 5/5
Great place to stay. Highly recommend
- 5/5
I recently had a very pleasant stay at this hotel. The accommodations were comfortable and well-maintained. The staff were friendly and attentive to my needs. The amenities offered enhanced my overall experience. I would highly recommend this hotel to other travelers.
- 4/5
Very nice, friendly staff. Clean and spacious room. Breakfast wasn't all that great. When i took a shower, i had trouble keeping the water off the floor.
- 4/5
Good sized room and the a/c works great!
- 1/5
Charged the credit card left for incindentals. No incindentals were used or incured.
- 5/5
The staff was very nice and friendly and the rooms were comfortable!! I enjoyed my stay!
- 2/5
Good staff...bad plumbing bad .moldy rooms dirty carpet
- 5/5
Receptionist very friendly and kind.
- 4/5
Great short stay!
- 4/5
Well maintained place
- 1/5
I was checked in to a room that apparently was not available. Beds uprooted an exterminator equipment every where. Shower shampoo an conditioner are empty. Can’t close the blinds they are broken. Nasty neighborhood and the Outback Steakhouse on propert is probably the worst meal I have ever had.
- 5/5
The staff were very accommodating and the facility and room were very clean and neat.
- 3/5
It was okay but I was inspecting the mattress and noticed some black spots on the box spring so at some point they had bed bugs.
- 4/5
It’s an aging property. Needs a little TLC in the rooms.
- 5/5
Loved it
- 5/5
Friendly, clean, super quiet and safe.
- 4/5
The outside appearance was very rundown, so it did not make a good first impression. The check in clerk was about as friendly as a rattlesnake.
- 4/5
Clean room and it was quiet
- 5/5
Excelente service
- 4/5
Nice rooms & comfortable beds. Check in Staff very friendly & helpful. Good coffee!
- 1/5
The rooms are very outdated and the beds were horrible! I couldn’t believe how hard and springy both bed were. The end of my bed was about 5 inches higher than the head. My 20 year old son even woke up with a terrible backache. The next morning the entire floor smelled like a skunk. We talked to the front desk just to let them know these things so no one else would have to endure that and to possibly investigate the horrific smell. But the guy at the desk didn’t care at all.