Hilton Garden Inn Dallas-Allen

Clean room

Overall well maintained and clean property. No free breakfast and no room service.

Location Very old and pool wasn’t operating. Only one elevator was operating.

Location was nice. Buffet was good. Pool was out of service during our extended stay. We were not informed about this prior to our stay. Was notified that hot water would be shut off at 9am and took a shower at 6am instead and the water was cold. 8:30am, after using the toilet, the tank never replenished and we did not have ANY water to wash hands or use of the facilities after then. My husband couldn’t use the bathroom after me and he had just ran 5 miles and needed a shower. Thank goodness we had bottled water so I could wash my hands. The AC unit was very loud, so much so that we had to turn up the tv when it kicked in and it provided three nights of interrupted sleep. Also, our room was not located per my specified preferences being a rewards member; located next to elevator/ice machine… Very unpleasant experience and not up to par for Hilton properties. I have been a rewards member for many years, and the front desk, when they were actually at the desk, said they were unable to compensate or help us in any way. I had been a front desk employee in college and we were given empowerment to make the customer comfortable and execute top customer service at every turn; it saddens and upsets me that Hilton doesn’t provide their employees that empowerment to their employees and provide adequate customer service to their guests. I believe this would help their employees feel better about the customer service ability and have the power to implement on Hilton’s behalf and provide more than just a cashier’s position. I pride myself on providing great customer service with any job I do from when I began working in my teens up until now. Hilton might want to explore getting back into the customer service business since the competition is so vast for people like me to look elsewhere.

Everything was excellent!

Only one elevator was working causing much waiting and pool was closed

Quiet I was told I would get the $30 and $20 deposit s back but never did

I was told I would get the $30 and $20 deposit s back but never did

I didn’t like the fact that the faucets were loose the bathroom door had a big hole in it and the crack of the shower was dirty I didn’t like the fact that someone had tampered with our door knobs a couple of night (they Might have been drunk ) however making the door knob loose and the next door to us was extremely loud the whole time we was there.

I stay here every time the Dallas card show goes on. Great staff and very helpful.

Having to pay $3.00 for a bottle of water. It should have been free.

Having to pay $3.00 for a bottle of water. It should have been free.

Good overnight stay.

Location Had water heater break down. No hot water at night. However issue was resolved and had hot water next morning

Location Had water heater break down. No hot water at night. However issue was resolved and had hot water next morning

Love this place

Nice place

Good room

Would have been nice to know ahead of time that the pool and hot tub were closed for renovations and have been for over a month now. The whole reason we chose this hotel over others in the area was because it stated there was a pool and hot tub available. Bed was hard and uncomfortable. The hotel itself was clean and well kept however you could hear the traffic on the highway all night. Staff was friendly.

Loved the hotel, they made room for us, Ambucs!

.

Loved the location. Could walk over to coffee and shopping. Quick access to highway.

I booked this hotel because of the hot tub and it was not operating during my stay. Very disappointed. Only one elevator worked, and the Wi-Fi was slow.

Exceptional

Good

Great Staff!

We have a reservation for Saturday , the dest person have us wait one hour and 3 minutes before we got the rooms , but while we was waiting several families came and didn’t wait like us , when we finally got the rooms they wasn’t clean and have a cigarette smell for one of them , I’m not sure if it was our skin color or what was the problem

Exceptional

Great staff and Nice room. Front rooms are very noisy. Ask for back rooms away from highway. Only one of the two elevators we’re working creating issues during rush times. Also the pool is being repaired yet website fails to mention this fact.

Everything was nice and clean except the bed that we found a piece of hair under the pillow y’all need to check every time you get your room other than that the hotel is very clean and the service is very good

Nice quiet and quaint

Very good

16.00 for breakfast isn’t much, but it’s the same stale food that any other hotel has complimentary. Bottled water in your room has to be charged unlike most other hotel chains. Pools were under construction, so maybe free water for the inconvenience would be an idea. I made a mental note to stay at Marriotts again.

Wonderful place great location helpful staff

Hotel was nice but little to no hot water.

Exceptional

Always enjoy my stay there.

Love the amenities and comfort of the room and hotel.

Exceptional

Good location, breakfast not worth paying for. Clean and nice staff

I had a mixed experience during my stay. The room and bathroom were clean overall, which I appreciated. However, the bath towels were not in good condition—two of them had visible stains. I took photos and brought this to the attention of the front desk when I checked out, but unfortunately, my concern was not addressed.

Exceptional

Everything was great

Exceptional

didn't check the bar

The staff were friendly. It was clean. The breakfast was okay. The breakfast on weekends apparently is a buffet, but we had vouchers for the cook to order menu.

Clean and quiet inside Both desk staff super good Not y’all’s fault but Booking.com didn’t have an obvious notice that another $75 would be charged for my pet. I selected pet friendly when I searched for my room options and I saw no option to select to add so assumed it was included already So $75 wasn’t expected

Clean and quiet inside Both desk staff super good Not y’all’s fault but Booking.com didn’t have an obvious notice that another $75 would be charged for my pet. I selected pet friendly when I searched for my room options and I saw no option to select to add so assumed it was included already So $75 wasn’t expected

The breakfast on weekends apparently is a buffet, but we had vouchers for the cook to order menu.

Room was clean, snack room was great, beds were comfortable, staff was friendly and made my kids comfortable.

Horrible hotel!!! Ratings should be much worse than what is listed. Do not stay here. Our room had bedbugs that came out at night. Comforter was stained. Sheets were dirty. Extremely rude staff!! Please avoid!!!

Thank you again

You will still have to pay for breakfast even if you purchase the prepaid meal plan.

Great stay overall!

Felt safe there.

Nice

Excellent stay.

excellent staff

Communication

The toilet in our room was broken. The tank wouldn’t Ill and water pipe was leaking all over the floor. Front desk was notified via a call because the chat function is only available during certain hours. Front desk informed me that maintenance does not arrive until 9 am. We waited over 4 hours and no one ever showed up. This is unacceptable.

Clean room and friendly staff.

Friendly staff and clean room.

It was a wonderful stay! I had the King size bedroom with whirlpool and that was amazing! I very much enjoyed relaxing in the whirlpool! Everything was clean. All of the staff I interacted with were very kind and helpful! I definitely would love to stay here again if I'm in the area sometime in the future! I will definitely consider staying at another Hilton Garden Inn location in my travels in the future!

The thermostat was clicking and flickering all night. There were dead bugs on the floor. The lady at the breakfast entrance was very annoying. Instead of asking me my room number when I walked in she waited until I sat down and was eating to ask. Other then that it was a nice place

Only problem I had the pillars were too soft

*

Everything was awesome!!!

Great

Clean room thank god the temperature was able to be self control

Great

Highly recommended

Clean room

We arrived at this hotel from our Ca travels on a weekend early evening. The lobby had lot of music and activity. The hotel restaurant is open throughout the day. Breakfast rate is $17/person. William checked us in quickly, very friendly. Room was quiet, clean and cozy.

We always stay in the hot tub rooms. The rooms are always clean and spacious and the Jacuzzi bathtub is large enough to fit 4 people but perfect for a couple. Throw your favorite bubbles in there, light some candles and enjoy a perfect night with your partner.

Great stay! No problems at all! Clean rooms, friendly staff, easy access!

Great staff (I'm talking about you, William), clean room. Very comfortable. A bit loud, though, right next to I-75. Turning on the AC helped a lot.

The room was clean and the staff was very friendly

There was a hole in the bathroom door where it looks like something hit it.

Yes, everything was great. Thank you...

Lighting in bathroom for makeup needed.

I had reservation from 21 to 28 of November. During stay the doir lock is not working and every singl time when u trying to enter to room i have to sticking with this isdue for 5 to 8 minutes. Also room service I have to ask for full service its look like this hotel have 2 type of room service 1 is just put back bed stuff back and towels and the full service is replace them and clean the room. The issue not with posters tyey are very helpfull but depending from the instructions came from hotel managment. I was in San Antonio Hilton grand inn a tow days before i cone to dallas the service is totally different its very high qulity. But here in Allen Dallas its not.

Clean and smelled good!

Very clean! A very nice hotel!

Room was clean and staff were courteous

Friendly staff, good breakfast. Such a good stay.

Yes

All was good.

Check in was seamless. The location was AMAZING and so close to shopping and great restaurants! Easy parking. Clean rooms.

Friendly front desk. Did not try the breakfast, too expensive.

Everything was great!

Great hotel!!

Sorry, there was mold on the ceiling, door threshold to the Bathroom. Other than that and the noisy pool area, great stay. Staff was outstanding.

I can’t name one bad thing about my stay. Excellent hotel, excellent staff, excellent room.

The property was nice and we would definitely stay again.

Clean and comfortable accommodations.

Very polite, friendly and professional

Great staff.Clean room

The room should be serviced DAILY as you’re still paying the same rates as before when service was done daily, but now it’s every other day with no rate deduction. Feels like a get-over IMO. This why a rating of 3.

Thanks for a wonderful experience.

Friendly and professional staff. The hotel and the rooms were clean, and the breakfast was great. The only downside is that you can hear the highway noise if you are staying in a room facing the highway.

Over all I was happy with everything .

I stayed as a solo traveler only for a couple of night, but I had a great time. The front desk was very helpful and kind, and the rooms were spacious and clean.

It was nice and clean and quiet.

The person in the front desk awesome guy very professional

Staff, food, location, AC, were all great

Great place

Close to my event and very friendly staff

The property was great accept for the fact we had no hot water one evening.

Excellent

An insect crawled on my bed, the accessible bath was not really accessible. I had to request for toothpaste, I also didn't like the fact that you had to pay for water. I did like that it had a fridge and microwave.

N/A

Bed comfort was great and neat

Bathroom door looked liked a client punched it. It wasn’t a good look. Why wasn’t door replaced? They offer housekeeping service every other day. Room service is offered on limited days. Overall fine but I don’t think I will stay here again.

Bathroom and bedroom very clean, beds were comfortable

The staff was lovely, however, the room was outdated and rundown as well as the pool being pretty filthy. It appeared as though it had not been shocked this summer at all.

Didn’t like that you had to pay for water and breakfast

Great staff, easy book in. Very quiet and calm atmosphere. Definitely would stay again

Sheets Need to be wash with more detergent smell dirty and bed mattress was not comfortable

I booked the King bed with Whirlpool tub. The tub was amazing! Although, it would’ve been nice if there was a complimentary bubble bath for use in the jetted tub. The bed was nice, not too firm. Good channels on the tv. The blackout curtains were great!!! The room got a bit warm during the day, even with the curtains closed, but it was close to 100 degrees outside and I was staying on the top floor. I will definitely be staying again! Thank you Hilton!

the elevators were gross. Could not swim in pool or hot tub because they were gross. Staff was excellent and very friendly The reviews stated how clean this place was and although the room was cleanish there was still a lot of filth

Staff

Grear

Great

Amazing, I love it!

Good place to stay

Met expectations.

Lovely!!!

Awesome experience

The email did not work to check in. Nor did the hotels app either. Also the breakfast was NOT free. But the staff were great.

The hotel was the most clean than we've seen in a long time. Staff excellent! Only thang bed too hard.

Awesome place

i love it

Great hotel fast check in (and it was ready sooner) Super quick and easy checkout with key drop off

Staff was great, hotel was clean, restaurant in the hotel is a lifesaver.

It was okay. Beds were horrible. Rooms were small

Nice and friendly staff.

The customer service was great. The rep name is Williams. This guy was a great rep because he made sure we were ok and he answered my questions with a smile.

It was a great hotel.

Had an amazing stay and enjoyed the pool

Loved the place. Breakfast was delicious.

The beds and pillows were very uncomfortable.

The hotel staff were very accomodating. My daughter was to check in the next day & I asked if they could put her on my floor. They did & gave her the room directly across the hall from me. Thank you William!

appreciate the staff !! very welcoming

Only 1 thing. There's no

The room was warm and smelled stale and not fresh and our location was noisy the hallway with trash and a random woman who was intoxicated and loud pacing the hallway

Excellent service from the front desk and the bartender.

N/a

ambience was good and little room service needs to improvide specially cleaning with schedule without reminders

Easy in and out

Great staff

Great

Clean and comfortable! Real feather pillows and awesome bed.

It was pretty good , clean quite

Nice

Don't think we'll come back to this location again. There was water damage all over the ceiling and the room smelled horrible. Not sure if we were given this room on purpose or what but it was terrible. The top blanket was dirty on one of the beds like it wasn't washed. When we moved the bottom pillow off the bed there was hair and crumbs on the bed like it was never changed out. The sheets literally had holes in them nothing in that room seemed fresh or clean. It was quiet on the 5th floor but that was the only positive thing. Cindy who checked us in was very nice and helpful. When we checked out there was a lady with short blond hair that stared at us down like we didn't belong there. Very unsettling look from her. She had the most hateful look on her face. Glad we didn't have to deal with her racist looking self. All in all would not come back. It's ok for a 1 night stay but that's it.

Good location and excellent service

Room was very clean and the staff were very hospital.

Very clean

bathroom water tank leaking internally, resulting in frequent tank fill shower head is installed facing the shower curtain, results in water always getting outside the shower stall

Great property overall

Friendly Staff

Great property and rooms

Enjoyed our stay !!

It was clean and quiet.

Nice hotel

The room and grounds were clean and taken care of. It's a slightly dated hotel, but still in good shape. Probably pillows were my only complaint. Definitely, should have pillow covers under the pillow cases. Some of them were pretty used. But everything else was fine. We would stay here again, for sure.

Water was not working for most of the stay and were not fixed. I took shower 3-4 times in cold water. Front desk representative was rude and didn’t help at all.

Good

The place was full of students for a state competition, but I wouldn't have known if I didn't see them. Had to change rooms when I first checked in because the room smelled of cigarette smoke. Overall not horrible, but not as good as I was hoping.

Too much noise from the highway. Need better sound insulating windows.

The stay itself was a great location and the staff were excellent! If you haven't booked with the whirlpool, ilyou must do so...it was VERY relaxing! We're definitely going back 😊

Stayed on a very busy weekend for this hotel. I got there a little early. We had to wait a little for our room. The manager on duty was Josh and he went to go check to make sure the room was ready. Serena also was working the front desk and we were talking. I appreciated their willingness to help us get into the room quickly after driving 7 hours. I stay at this hotel often when I stay in Allen. It’s because of people like Josh and Serena who made our stay better.

Good costomer service

Safe and quiet

The property was great for the most part. I was in a king bed room with a whirlpool tub. My only two problems were the toilet not being a comfort height and the shower was a 36” square shower with the soap and shampoo containers attached to the wall directly across from the shower head. It wouldn’t be a problem on a larger shower, in a 36” shower it was a big problem. Also, put more sugar in the coffee station in the room.

Great location

Great location near area of my work, good overall cleanliness

We booked the king suite with a garden tub and it didn’t have a garden tub it had a standard bathtub with shower.

Everyone was friendly

Staff was super friendly! Room was clean and well maintained. 10$ for a long neck beer…c’mon y’all, really!?!

Arrived to the hotel and could not check in because our room wasn’t ready. After, we were allowed in the room and unpacked and got everything situated we undressed to relax in the so called jetted tub just to discover that only two of the 6 jets were working. We called down to the front desk and William at the front desk was very rude and suggested he could send a technician into the room to try and fix it. This was a total mood killer and inconvenience. We were eventually switched to a different room a few doors down. All the jets were working in the new room but the tub was stained and out dated. The rest of the stay was not much better . Will never stay here again. Avoid this place it is old, outdated and the staff were very rude

Very nice comfortable stay

Amazing stay. Everything and everyone was at their best

Very clean and quiet area

Close to shopping center

My room need a blanket and a magnifying mirror.

Great stay

Good condition,and the Hotel is suitable for travel

William at the front desk while we checked in was the best. He went over and beyond in helping us with some excellent service.

The cleaners didn’t leave toilet paper, wash clothes and even though I went to the reception to report it they told me they will ask them so send one to my room which they never did

Second time staying with a room that has a whirlpool. Last time it was fabulous.. this time the room (a different room than I had before) was not as well kept and clean. Random hair in the sink, the shower, and in the whirlpool. Gross. Wallpaper peeling in the bathroom. Chunks missing in the bathroom floor. But at least the coffee maker worked in this room!

This is the 4th stay at this location. The staff is always super friendly. Only thing that is disappointing is the bar closes at 10pm.

Check in was fast and easy. William is great! Room service attendant is one of the best! Patient and sweet and very thorough. Hotel is clean and spacious. My room was large and clean and quiet. Tub was fabulous. My coffee maker didn’t want to work, tho.

Will stay again

Very clean facility. Very comfortable. Loved it.

Great hotel with nice breakfast

Room service was not good and rooms were not ready. Plumbing issues

Great property!