Homewood Suites Dallas Allen

Later, we were informed that the real issue was a significant shortage of housekeeping staff, which left insufficient time to prepare rooms. What was particularly disappointing was the response we received from the hotel staff. Instead of offering a sincere apology, we were told that some guests check in as late as midnight and that a 5:00 PM check-in was therefore “not that bad.” This response showed very little understanding of the inconvenience caused to our family. We also booked and paid for a room with the reasonable expectation that it would be available at the advertised check-in time. If a guest were unable to pay the full room rate on time, it would not be considered acceptable for them to simply pay less. By the same logic, it is difficult to understand why the hotel would not be held accountable for failing to provide the room at the promised time. Furthermore, the advertised housekeeping schedule of service every other day was not followed during our stay, apparently due to the same staffing shortage.

Room was clean and I mean smelled clean compared to others. Pool was clean and not crowded at all. Breakfast was eh but Orher than that enjoyable stay for 4 days.

Rooms are large. Our group of three each had a bed of our own with the sofa bed. Could use a few more kitchen utensils and DISH SOAP

I stayed for several weeks. They would clean my room every 4 or 5 days after I would complain and throw my own trash out and get my own clean towels every night. Ridiculous for how much money I spent.

Outstanding roms and service

Staff has been great and accommodating!

Our stay was good. The whole hotel smells like mildew and I constantly had to use my inhaler. The housekeepers were very nice and bright

We were very satisfied overall with everything at the hotel clean room. Staff was nice. Breakfast was good. Only thing I have a complaint was the eggs were runny. Everything else was great.

Clean room and upgraded to a suite which was very nice, staff very helpful and friendly, breakfast was okay not my favorite, pool was nice, gym was good, had snacks to but if needed and close by a lot of restaurants and stores really convenient.

Clean room

We have stayed at this Hollywood Suites for several years while visiting family in the area. Always pleased with the room and healthy choices at breakfast.

the breakfast was great.

Check in time is 3pm. We arrived at 4:30. Upon arriving, there was no one at the front desk for at least 5 minutes. Finally someone came out. We were told our room was not ready. She called the cleaning staff twice and got no response. She said. I’ll be right back. She was gone for a good 15-20 minutes. Once she came back she checked us in. Upon arrival we were already weary from traveling so we were not satisfied with the service.

Room service took quite a while to answer requests but other than that it was nice. Pool was heated at night somewhat, but hot tub was nice. Peloton in the gym!

Breakfast was ok. Staff not friendly, room had a smell, bed linens awful. First and last time here.

As a member of Hilton I am extremely disappointed in the experience I had at this hotel. From the initial interaction with the front desk agent with the entire morning staff, every staff member was rude and dismissive except for the Assistant GM and the lady that works the night shift. Upon arrival the first room we were given was not clean at all, there were nails on the dresser, hair all over the bathroom sink and the shower, bugs in the sink and on the walls, smelly hallways etc. and when asked for a room replacement we were met with attitude as if our request was an inconvenience. Along with these requests, we asked for a room clean service twice and did not receive it, which means for the entire duration of our stay our room was not cleaned or refreshed and our stay was a total of 3 nights. Overall, I would not recommend staying in this hotel. For reasons like not polite staffing, insufficient cleanliness, and the conditions of the hotel.

Our room had mold. The floor was extremely dirty.

Usually bottled water is free and we were surprised to find out that there was a charge for it. We were given a couple bottles complimentary when we checked in but they tried to charge us for any others. Room was clean and comfortable, housekeeping was hit and Miss. one day they called us saying “the maid is outside your room we want to clean” and another day we returned after 6 to a room that hadn’t been made up. If you stay here over the weekend be advised they don’t offer housekeeping on weekends. Breakfast was ok, about what you’d expect. Lastly I used the fitness center while I was here and the two of the exercise machines were out of order. I wouldn’t mind staying here again but with so many minor issues I might look around for other options.

It was ok

Very good & friendly ❤️

Even after requesting for room service because they didn’t do it for almost 8 days it took more than a day for them to come and clean. Need to ensure we inform them about room service

The staff was great. We loved Ms. Tammi

Early check in and staff was always helpful

Property location excellent. Close to restaurants and across the street from I 75 quiet and nice neighborhood. Felt very safe there. Lobby is beautiful and was greeted by front desk lady named Fleur. Elise elevator was prompt and room was very large and super clean never woke up in time to try the breakfast water pressure and shower very good . Even though there was only one elevator, it was always very prompt and also very large would give this facility five stars and would definitely recommend it.

Affordable, clean and convenient.

We enjoyed our stay it was great, I just wish room got cleaned more often mainly the trash being taken out of the room.

Drove 6 hours from Odessa to Allen just to be told as we walked into the hotel that the room booking had been canceled earlier that morning, we got there at around 10:45 pm, and that the hotel had failed to call or email to notify about the cancelation. Ended up having to hunt down another room somewhere else at almost 11 at night with 2 young children, and needing to be up early for one of the children to compete with taekwondo. WILL NEVER BOOK ANOTHER ROOM AT THIS HOTEL.

Loved this hotel. The room was like an apt. Spacious with a full kitchen including a Dishwasher!! Great location and breakfast

Loved this hotel. The room was like an apt. Spacious with a full kitchen including a Dishwasher!! Great location and breakfast

Great location, good breakfast

There were no kitchen utensils. Not even the basic ones for reheating. The reception routed me to the room service, and I never heard back from them.

Rooms are advertised as being cleaned every other day. Ours was cleaned only once, on Friday. When we arrived, we didn’t have enough clean towels, so we picked up extras Friday morning. Unfortunately, during the one and only cleaning, housekeeping removed all of the clean towels from the bathroom without replacing them — so we had to go back down and request more again that same night. By Sunday, with no additional service, we were out of toilet paper, low on towels, and it was clear that cleanliness and upkeep were not a priority. To make matters worse, the bedroom doorknob literally fell off in my daughter’s hand. That is a basic maintenance issue that should never happen in a hotel room. The website also lists a restaurant as an amenity. There is no restaurant on-site, which was misleading when booking. While I can’t definitively prove the cause, Friday morning after sleeping in the bed and using the pillows, I developed pink eye and had to visit urgent care Sat for prescription drops. Given the lack of cleaning and overall condition of the room, this was concerning. By Sunday evening, the experience had become frustrating enough that we decided to check out early and stay elsewhere for our final night. I informed the front desk, and they said they would “take care of it,” but nothing was processed. I still had to formally check out through the app on Monday when prompted.

The suite was large, clean and the beds were firm. I could not have asked for more.

We were in Allen for sport competition. Athletes have very early morning, 6 am. schedules. Wished that the breakfast time started earlier than 7am.

All was great, breakfast was very good. Only thing was the shower gel was empty.

Staff was great. Breakfast was ok- room/carpet was damp and has a little bit of a smell to it.

This property is old and in need of updates. The carpet in my room was stained, and overall the property looks worn. The microwave in my room died while I was there, and the kitchen was minimally stocked - no dish towels or dish soap, only dishwasher tablets. The breakfast served in the lobby was not great. There were hot food items, and a large selection, but it was not good, other than the waffles, which were fine. The fitness center was in good working order, but there was only one treadmill and one of each machine. The water cooler in the fitness room was not in good working order, and there was nowhere else to fill water bottles. Beds in the room were hard, and the couch in both my room and my friends' were saggy in the middle and uncomfortable.

No

The room was super clean and the staff was incredible!

Location, Room, Bed and walkin shower. na

Spacious and clean room. Love the kitchen! Easy check-in with friendly staff! Thanks!

Breakfast was great. Check in was quick and staff was friendly. Room was clean and quiet! I did not know about the ( burger)event that was happening ahead of time and made plans elsewhere. Would have liked to know that it was happening ahead of time. Next time I will definitely ask during reservation!

Did not have breakfast. Location was perfect. Would definitely stay here again. NA

It was convenient.

The room was spacious and just what we needed. Staff was very friendly.

Nice room. Great location. Everything we expected!

Rooms were clean and spacious. Property and area was quiet and I had no issues with my stay

3d

Staff was good though and room was good.

The breakfast offered surpassed my expectations and the staff were friendly and very helpful.

Yes breakfast was excellent. Hot tub was warm and relaxing.

Loved this place! Cozy room, helpful staff, and everything was close by.

Lovely hotel. The staff were incredibly friendly and welcoming. The space was inviting and a great breakfast

Nothing

Breakfast was ok I actually like this Hotel. My only complaint was paying to park. I felt like that’s nickel and diming the guest

Very nice hotel and staff. Very clean and immaculately maintained.

My family had a very pleasant and comfortable stay.

Really enjoyed the stay! Great options for entertainment, tons of indoor and outdoor activities, very clean, comfortable beds, tvs everywhere!

Cleanliness and staff. The follow up just to make sure we didn’t need anything or just to make sure we were pleased with our stay.

I like the whole facility and the staff was super nice and the breakfast was good They need two waffle makers not one

Clean room, loved the kitchen, amenities and the staff was great!

Very clean & friendly staff.

It would be nice if there are instructions on how to use the thermostat. We could not get the thermostat to run heat.

It was quite and nice There was nothing it didn’t like about the place I liked it

Everything was great. Our room was comfortable. It was clean. Breakfast was good. The only thing that I had a problem with was the staff they weren’t mean, but they weren’t like welcoming.

My room felt fresh and clean.

Lady at front desk was awesome. Very good at her job!

Given the wrong room when we arrived, overcharged for our room and why on earth do you charge for parking when we’re staying at YOUR hotel. We were not informed there was a parking fee at all. Room key didn’t work when we went to our room after breakfast one morning and our room was the absolute furthest from the main desk so we had to walk back down the football field length of a hall way you have to get it fixed and my husband has limited ability to walk with his back being messed up. That was the whole reason for our visit to this area in the first place.

Friendliness of the staff, good breakfast

I guess I didn’t read the amenities but the kitchen and separate living area were a wonderful surprise. Place was clean and the free breakfast had a lot of variety.

The staff was wonderful and the room was spotless. What stood out to me was the extras at breakfast. It's the little touches that sets them apart. They offered tortillas,sourcream and salsa and a few items to add to the waffles. It was also very clean and well attended.

Very nice

The bed comfortable and bathroom roomy. Nice breakfast

Clean room, staff was really friendly, breakfast was great!

The front desk person was very welcoming, and the rooms are just perfect for what I need

Excellent Room with kitchen! Great breakfast too. Staff helpful and awesome!

Was very pleased with the room and staff

This hotel is beautiful but it isnt run very well. The staff at the desk are not hospitable, when you need help, they look at you wirh annoyance and act as if you are a peasant. The rooms are very nice ald spacious. Unfortunately our room had dirty sheets with blood spots on them, food in the fridge and the dishwasher was in use. The hot water is cold at night and the wifi is spotty. I tried contactingthe manager but he/she never returned my phone calls. We had initially planned on staying for 3 weeks but after our terrible experience, we are moving after 1 week there.

Clean room and staff

Room was nice & spacious. Very clean. The full size fridge & dishwasher was a great help.

Clean room, friendly staff specially the morning ladies putting the breakfast

The situation escalated to the point where we were told we needed to leave immediately. Staff made concerning statements about contacting authorities regarding our dog, which caused significant distress to my family. My wife became so anxious from the confrontational interactions that we left under duress, fearing for our pet's safety. We also noticed inconsistent policy enforcement. The property advertises as smoke-free, yet our neighbor smoked daily without any staff intervention—a notable contrast to how strictly our situation was handled. I strongly advise pet owners to carefully verify current pet policies and ask specific questions before booking. The "pet-friendly" designation did not match our experience, and the treatment we received was unacceptable.

The location. The cleanliness. The mattress was surprisingly comfortable. When I made coffee in the room and I opened both creamers they were spoiled curdled. The sofa was worn that when I sat on it , it was like sitting on the floor. I was surprised that the tv was not a smart tv so that I could use my apps.

Easy check in, comfortable, and clean!

The only complaint was the hot tub did not heat up at all. That was something we wanted to do was go to the hot tub.

Breakfast was very good. Quiet room. Having ethernet was a bonus. Nice and helpful staff. Comfortable bed. Charging for parking in an area like this is beyond chintzy and stupid. Sofa is too old and needs to be replaced. The fitness room lacks a universal weight machine. Slow internet. Kitchenette should have four of each eating item.

Very kid friendy

The breakfast was not as good as before. The scrambled eggs were runny.

Really great hotel! We enjoyed our stay!

Great location and easy access in/out

Extremely clean, friendly staff and helpful.

Homey, and that's what i wanted since I was staying 3 weeks. :)

Pet-friendly, family-friendly and clean rooms. Front desk staff was great and accommodating with all our needs. House cleaning staff was great also. Ask and you receive.

Good location, pretty pool, room size was great. Towels at the front desk for the pool. Very kind staff and patient guests. Pool had toilet paper floating around, leaves floating all over, really dirty. The upstairs 2nd floor hallway was smelly and hot and right out of The Shining. Not enough towels for the amount people we booked in the room.

I don't like that they charge you a per day parking fee. There is no benefit from paying the fee. No security, no private parking.

I asked for a king's suite since I was going with my partner. I got a double queen one, when I asked for a change they said they were overbooked and that I could only ask Booking for a refund. They were not nice about it.

Nice sized rooms. Older property. Room service requires a request from front desk. No housekeeping on weekends. Good value for money. Good location.

Great place! We will definitely stay here again!

Good location Bed bugs in my apartment

Staff was always polite, but couldn't seem to do a lot.

There was a small issue when I arrived. My room was accidentally checked in with another family. No biggie the lady at the front desk took care of it. Later that night though I did receive a phone call after 10pm asking to come down to the desk to sort things out. I guess the lady thought she called the other family.

Ok

The customer service needs improvement

The stay was good. Nearby all the events that I was part of for the weekend. Water on point gets hot fast. Customer service was great. Very spacious a home away from home.

The breakfast was good. The room condition was ghetto. The headboard was falling apart. The kitchen was nasty. The wallpaper was literally hanging off the wall. The curtains in the bedroom were only shears so light flooded in the room from the street and highway all night long the room had a horrible smell. The sofa was something they may have found in the trash.

It was very nice room and was clean. Needed more trash cans in the room. It could also use a little bit of an update, but otherwise no complaints! Would stay there again.

Cleaning schedule was not daily. It was once every 3 days. Cleaning occurred only after customer requested it

It was ok. The pool was nice, food was good. Room was ok. Elevator and hallways were hot. Gym was decent.

Bunk bed is very stinky and no humans can sleep on it.

A little old, but excellent service, excellent cleaness

One of the best suites I’ve stayed in.

Clean and happy people

It was just OK at best.

My wife and I have stayed in Homewood Suites in the DFW area off an on over the past six months. Above all, this is by far the best one we have stayed in. The living area in the King Suite was fairly sizeable and it included a dining and separate work table where I could set up my laptop. The breakfast was good and the staff were helpful

This hotel was great for our family for a baseball tournament. I loved having a full size fridge. Our room was warm, but they were able to reset the a/c and they also provided 2 fans. Also, smoke detector battery started beeping and they handled it very quickly.

Property was well maintained very clean.

The only negative point was the pool - it was very small, and for the first three days, the water wasn't clean.

It was very quiet. The shower was great.

If we have to evacuate for hurricane, we will be returning to this hotel.

It was great!

A nice hotel

Cole and Jalen were a great help!

The room that I booked was not available so I was given another room. Which was 2 queen beds instead of a king bed. This wasn’t a big deal except that room was disgusting. On first glance the room was okay. But then there was the Peeling furniture, the toilet wasn’t working and was missing a part. The poor front desk clerk had to grab a part from the toilet from another room! The ac was not cooling. I think that room that we were put in wasn’t ready for guests but they put us in it anyway! The sheets smelled musty. If the room was cleaned prior to our arrival, wouldn’t they have figured out that the toilet wouldn’t flush? The next morning we asked for another room & spent our last night in a new room. That room was much better & cleaner. The only bright note was the Staff were nice and friendly. I’ve never had this experienced anything like this at a hotel before.

I loved the hotel it was great but i my keys stopped working and i when i went to the front desk the attendant was nowhere around for 30 mins. Low and behold i found him in his office sound asleep smh.

Nice as always

A great place to stay.

We always enjoy our stay here.

Very nice

Nice, Quiet, overall clean

Pool permit not up to date.

Since the room was only serviced every other day and I had a 2 day stay it would have been nice to have more coffee! The pool listed on your website WAS NOT OPEN!

Great location, clean spacious room, comfy bed with hot breakfast included! I called the hotel front desk a couple of days before check-in with a question and Orylia was so kind and more than helpful! Will definitely stay here again!

This location was a downgrade compared to the one in New Orleans. The New Orleans location was cleaner and comfortable. The Dallas location had bed skirts on the beds as top sheets and no comforters. The New Orleans location had extra pillows and a blanket for the sofa stored in the closet but Dallas didn't have any of that.

So friendly and helpful. Room was quiet.

The staff was very friendly and cameras protected my vehicle. Our handicapped room was very spacious to manuever a wheelchair in!

I really liked this hotel. Our room had high ceilings and central AC not the window AC you normally see. The bedroom was big, we had approximately enough space for 2 additional twin mattresses. We booked from Friday through Monday and no one came for room service unfortunately. We ran out of toilet paper which I was able to get from the room service lady in the hall. The lighting in the restroom is excellent for those women who like wearing makeup. The breakfast was your typical waffle and cereal milk and juice. They did have Turkey options for those that don’t eat pork. I really like that the apples were wrapped since my child is allergic to bananas I could place them in the same plate without cross contamination.

The hotel room was dirty. There was trash in the cans when we arrived, hairs and dirt on the floor when we arrived. Just disgusting. The front desk employee was not there, I waited for 10 minutes and even called the front desk (no answer).

Front desk lady was super sweet making sure hot tub was warm and ready and even brought me an extra towel.

Stayed with family. Amazing room

Overall experience was great.

The Homewood is a nice hotel! The staff was very friendly and the suite was very clean and cozy!

This place was a dirty, disgusting dump. There was black body hair all over the room, in the sheets, shower, sink. There were stains on the headboard.

For the price of the room it was well worth it I will definitely stay here again

First room was semi clean. Stains on furniture all over carpet. Not one time room service came and i stayed 3 nights. Got charge for parking and i didn't have an vehicle. Didn't find out after I checked out. Will never stay there again.

The hotel was very close to the event we attended.The people serving breakfast very kind and great service.

One of our walls was very soiled. Our kitchen was missing basic items like skillet, pot, colander, no measuring cups or anything helpful. We ended up getting about 12 different keys all weekend because our keys would never work. It was a rough stay. The fold out bed had wire coils sticking out so far.

Was very clean. However, we could not turn down thermostat below 67. We like it cool and it’s hard to sleep when it’s not cool in the room. Thermostat was hard to figure out with tiny symbols but no text to tell a person what it meant. Sheets were high thread count which does not breath well, so adds to the cooling issues. Breakfast was great, workout center was pretty good. Staff was great.

It was a great place to stay

Excellent

It was nice.

Property was clean and quiet

Property was clean and the room was clean as well. Very good accommodations with the suite set up.

Great service

Great property with great staff

Great Stay!! ❤️❤️❤️

I liked the location, the only problem was we stayed 5 days. Got there Saturday, sunday we were gone all day. Came back to unmade bed, trash and no clean towels. My husband went and got some. Monday they finally took the trash, and by this time everyone on the 4th floor had trash in the hallway.. we had to go get clean towels once again. This time at the front desk. Tuesday they finally cleaned, Wednesday last day.

Breakfast buffet had great options. Hotel was clean and quiet.

Staff was very accommodating, polite kind rooms are clean .pool and Jacuzzi worked and clean very pleased

It’s really outdated. If you just need somewhere to stay for one night it’s doable but for the price it definitely needs an upgrade. Really disappointed with this stay. Staff was really nice and professional, check in was quick and easy. Just wasn’t impressed with room. Towels were stayed with pink residue, shower heads green, baseboards worn, walls worn bathrooms come with no soap .

The staff was incredibly helpful and the room was very comfortable.

Great stay! Staff is awesome. Decorated very nice. My only complaint is that the comforter was dirty.

The pool was closed which was very disappointing. The staff was also mostly absent. Every time I went to the desk I had to wait for help. Not really a problem, just an observation.

We loved the configuration of the rooms, worked perfectly for us. The breakfast was outstanding!! Lots to choose from and fresh and hot!! Really great! One of our rooms smelled very bad from the garbage disposal that didn’t work. They did try to fix that and it was better but still lingered. The ice machine in the fridge didn’t work and no ice machine available on the property. The hot tub was closed, not sure why but roped off. One room only had one towel available but an easy fix. The pull out sofa sleeper did not have any bedding in either of our rooms. Called the front desk and they said the bedding should be in the closet but they had more at the front desk that we could come get. Didn’t offer to bring the bedding to us and we were at the opposite end of the building from the desk. Not that big a deal but did think they should have offered to bring it considering it was supposed to be in the room and we were very tired and anxious to get to bed. Over all it was a nice place, beautifully decorated and a pretty good value. Minor inconveniences but it wouldn’t keep me away, I would stay there again.

My room was on the 4th floor last floor and I for some reason was getting black crickets coming in back to back I seen about 3-4 of them and couldn’t sleep at all I had to try change rooms at 4 am and was late to court because I couldn’t get any sleep

Was very musty upon entering room. The condition of several items seemed terrible. There was like a level of humidity that just never left the room. See pics

Average

Could be cleaner. Many days the public bathroom by check in had no toilet paper in either of the stalls.

Great centrally located place in a convenient area

Not enough towels for family of four. There was only a set for two. Had to ask for bedding for the sofa sleeper, should have been in the room already. The ice maker in the refrigerator made very little ice. Staff were very nice and the breakfast was very good.

Great

Side

Property is definitely in need of a remodel and the breakfast has continued to get worse over the years. Hot tub out of service, stains on sofa bed, stains on floor, fixtures coming out of the wall in bathroom. Staff was great and lobby was nice.

Enjoyed my stay !

Staff needs more trailing

Found stain of blood all over the carpets. Plus microwave is not working. Extremely disappointed and dissatisfied. Refund is requested please.

Room and foyer was clean. Customer service mid. Linens for sofa bed were not in the room, when called for some, they told me I had to come to front desk for them but they had no pillows. When I insisted on pillows they magically found some. Bed was so uncomfortable and worn out. The comforter provided on bed was actually a bed skirt. Ice makers are located in the room refrigerators that you have to turn on when you get there… provided so little ice that I couldn’t even fill a cup before the end of my stay.

The room was very nice and the beds were decently comfy. My only issue was a stained bed cover upon entering the room and it took over 2 hrs to get fresh linen up to our room. Otherwise, the staff is very kind and helpful.

My family and I stayed here for USSSA SOUTHERN Nationals. Property is hands down the best we have stayed at all season! Clean, breakfast was always a 10/10 and friendly staff. The unicorn 🦄🌈 of stays (or maybe we are just easy to please). Either way if we are back in the area we will book again!

I got very, very ill after breakfast in the dining room. I have a mold allergy, and I did not realize that the coffee in the big server somehow had mold in it. I was very ill and bound to my room most of the day for two days, unable to participate in my conference in the area. And I realized that the cup I brought my coffee up in was on the table and saw the mold in the top of the coffee. I took it downstairs to show the front desk, and they apologized and took the cup. They said that they were very sorry, that they did have a company clean the machine from time to time, but only the barrel, not the tubes or stopper. I suggested to them to check the entire machine and clean it out with vinegar and some solution because the mold made me very, very ill. The front desk apologized. I did keep a photograph of the coffee on my phone.

We had a few hiccups but had a great stay

Very nice and accommodating staff. The room and property was clean and well kept.

We were very happy with the service we received. The room was clean and comfortable, but it was missing some of the latest electronic gadgets to charge our cellphones, i.e. no USB ports and there was no blow dryer in the bathroom.

Overall, stay was nice. But they didn’t come service our room once when we were there. We even requested it and they were suppose to come but didn’t. Not a huge deal, but would have been nice to have the bathroom cleaned and trashes dumped.

Swimming pool not accessible under maintenance

I didnt like this hotel.

Overall, average stay. Pool was out of order, kids didnt like that. Had to go down stairs to ask for towels each day. Room stayed a little warm (elevator and hallways extremely warm. Service was good, breakfast was great.

The pool was broken so we had to use a sister property’s pool, they didn’t have our room available at checkin time,

-The website said the continental breakfast was to 1030 each day which when we got there they closed it down at nine each morning. -We were charged extra for parking each night (along with other fees not listed) which was not listed on there either and they had their own private parking lot. -It’s the middle of June and the pool was not open our entire stay and was not listed as closed on the website.

Second time staying here. Suits our needs

So far so good, no complaints.