Hilton Garden Inn Bolingbrook I-55

The pool and weight room were on the small side. Only one of the two elevators were working at the time we went...

Clean, with a great location. A little out dated in the rooms. Bathroom needs to be updated, toilets were to low, counters were peeling. Plus showers need to be walk in's with more room.

In every way, very nice. Front desk welcoming. Room furnishings included two sitting chairs which met our needs very well. Very Clean. Sebastian in dining/bar area gave excellent service.

Clean Room and Great Service. All good

Fast checking in. Clean room.

Superb

Exceptional

Clean rooms I felt they were updated very happy with our stay.

Great!

The rooms are clean, bed is comfortable, and bathroom shower is good.

Exceptional

Very clean, staff was very helpful. Check in process was a breeze and had my room within a few minutes after I arrived. Definitely will be back.

Nothing My family & I booked 3 separate rooms for 1 night ($250 each) for my mom birthday! We chose that hotel because it was close to the Golden Corral , & a few other places she was interested in visiting while here for the weekend celebrating her 65! The rooms we paid for had breakfast including in the price (each room) , however we were not allowed breakfast. The hotel staff claims that breakfast is an extra charged & was not included. When I pulled up the email receipts to show the lady that we did infact pay for breakfast in the room rate , she stated that only 2 ppl from each room could eat breakfast despite it being 4 ppl in each room .. we also had small children with us who was turned away . This is by FAR the worst hotel anyone could stay. The jacuzzi was not working as well & the pool was filthy. Staff is rude , & just want your money. DO NOT BOOK HERE !!!

Nothing My family & I booked 3 separate rooms for 1 night ($250 each) for my mom birthday! We chose that hotel because it was close to the Golden Corral , & a few other places she was interested in visiting while here for the weekend celebrating her 65! The rooms we paid for had breakfast including in the price (each room) , however we were not allowed breakfast. The hotel staff claims that breakfast is an extra charged & was not included. When I pulled up the email receipts to show the lady that we did infact pay for breakfast in the room rate , she stated that only 2 ppl from each room could eat breakfast despite it being 4 ppl in each room .. we also had small children with us who was turned away . This is by FAR the worst hotel anyone could stay. The jacuzzi was not working as well & the pool was filthy. Staff is rude , & just want your money. DO NOT BOOK HERE !!!

Didn’t like their breakfast

We stayed one night. Very clean and bright. Room amenities were great. We did not eat breakfast there. Parking was easy and convenient.

Bad

Parking was great, breakfast was delicious

Everything was just perfect.

NA

I was pleased with the cleanliness and courtesy of the staff. Housekeeping came to the room prematurely, and opened the door while we were relaxing in the room. No harm was done, but when I checked out, the front desk person was quick to apologize for the action without any prompt from me. It was nice to experience that accountability.

Clean

Called the day before specifically about the hot tub. When we arrived it was under maintenance so was unable to be used. Went to use it the next day after it got fixed and the water was cold. Unfortunately, we stayed here for this perk but never got to use it.

Very clean rooms and great staff

Superb

Very good

The night manager was very helpful in getting the room we asked for. I believe his name is Sebastian.

Exceptional

Bathroom ceiling was leaking from floor above. Heather was making loud banging sound. Business center computers didnt work ... hot tub didnt work ... treadmills in exercise room barely worked. Should have been compensated, but only received 1 complimentary breakfast

I didn't have breakfast

The room was ok. The staff was excellent

My room was spacious with extremely clean and the staff was friendly and helpful.

Superb

Great location! Price and staff. Only thing I’d recommend is a few more pillows in each bed. Also the jacuzzi rooms are peeling because of it being so close to the walls. Otherwise, fantastic!

Beautiful presentation when you walked into the building. My room wasn’t ready when I arrived. I was told I would have joined rooms which I did not, we were told they had breakfast in which they DO NOT, my bathroom didn’t have hand soap, the wall was peeling. There was garbage under the a/c unit. And blood stain or something on one of the pillows. autiful presentation when you walked into the building. My room wasn’t ready when I arrived. I was told I would have joined rooms which I did not, we were told they had breakfast in which they DO NOT, my bathroom didn’t have hand soap, the wall was peeling. There was garbage under the a/c unit. And blood stain or something on one of the pillows.

Very good

Beautiful presentation when you walked into the building. My room wasn’t ready when I arrived. I was told I would have joined rooms which I did not, we were told they had breakfast in which they DO NOT, my bathroom didn’t have hand soap, the wall was peeling. There was garbage under the a/c unit. And blood stain or something on one of the pillows. autiful presentation when you walked into the building. My room wasn’t ready when I arrived. I was told I would have joined rooms which I did not, we were told they had breakfast in which they DO NOT, my bathroom didn’t have hand soap, the wall was peeling. There was garbage under the a/c unit. And blood stain or something on one of the pillows.

The room was very clean. And bright. The staff was courteous and helpful.

Staff was kind and the bed was comfortable. There was hair in the shower and toothpaste on the wall when we got there.

No hot water for long periods . No room cleaning on daily basis

Exceptional

Modern look Pool was Down

Modern look Pool was Down

Parking was easy, the staff were always on their phones every time we walked up to them. The hot tub wasn’t in use (one of the reasons we booked), our “do not disturb” sign was ignored TWICE. Check out was at 12pm, they knocked at 9am and again at 11am. Additionally, they placed us in a room on the first floor, the staff was incredibly loud in the mornings going up and down the hallway starting at 6am. It was supposed to be a staycation for one night for my husband and I, and honestly we came back to this place because we had such a great experience the first time. The second time did disappoint… we will not be returning

The room is ok. Clean and decent. Bed is comfy. Shower water is almost like raindrops so it took us forever to shower. We stayed for 2 nights I asked to change the towels and clean the room on our second day, no one came in. Pool was not heated but my kids still went for a swim. Ice dispenser on our floor wasnt working.

Hotel was beautiful and clean. Breakfast staff was very kind and welcoming. My only problem with this stay was I didnt receive my One Key discount. Was charged full price.

The cleanliness and the welcoming atmosphere. N/A

happy with the hotel i have booked

Staff was very friendly and made sure we knew they were there if we needed anything. Hitel was clean, room very well taken care, and the hotel was quiet. Great stay this trip, we will stay here again!

The room it self was amazing. I loved the pricing and that it had a jetted soaking tub. It was exactly what I was looking for. The down side was the shower did have a lot of hair in it. The room service supervisor came and took care it. I ask for some tea bags and they never came. All and all it was a great room.

Great place

Comfort

Holy crap was this room dirty and in poor condition. Hair in the shower. Hair balls in the bathroom and in the corners. Lamimate gone from the furniture, holes in the lamp fabric, what a mess. The only thing keeping us from complaining and changing was a 8hr flight from Ansterdam and a couple hours of clearing customs and baggage...and travel. Wow we were exhausted. On the other hand the street tacos were sublime which were ordered at the in house resturant.

Everything was good

Absolutely perfect except for the water pressure!

Property was well kept with plenty of parking.

Room 314 was like someone famous should be in the room. Everything was awesome, big and clean bathroom. More than enough towels. Perfect flatscreen for room. Great coffee blend. Keruig… Didn’t hear anyone outside my room. AAA +

I will go back it was a great experience.

I was checking in and arrived at 2:45 chancing the 3pm checkin time. I had an event at the next town over at 5pm which I needed to dress for so was hoping to get a shower after flight etc. after MULTIPLE excuses about late checkouts prior I did not get in my room until 5pm. Unacceptable!! I literally used the lobby bathroom to change and curl my hair! Very hot day and there was n9 water in the lobby infused container the entire two hour wait and when I asked for a Hilton honors bag as I know they always have water bottles in them and was told I don’t get one because I booked on Expedia! Ridiculous. At least fill up the lobby water then or spring for one because you made me wait over two hours past check in! Finally one of the clerks went to the back and got me one anyway after the mgr or whomever told me no I will never stay there again!!!

Dead birds around the patio area only one elevator worked with all the people we had a wedding party could have been a lot better

Good place to rest.

Clean updated

The room was clean with the perfect jetted tub.

It is close to essentials. Highways, restaurants, shopping.

This was great property, clean and updated. Our room was great.

Staff extremely friendly and helpful.. hotel extra clean.. staff was amazing

Great place can’t wait to come back.

It was my first time at the hotel. A very great experience I would definitely stay again

great area

Loved it!!

Staff friendly and location good

The room was very quiet which we appreciated and it was clean. We would stay here again on our next trip tp Chicago.

to the room and there was someone sleeping in my room ....the worst ! could have been really bad ! they gave me a new room .....still charged me ...but they did give me a apple and orange ...this placed is so bad

I called Expedia they said it was okay to move as long the management will let me go. They refuse to do that. Horrible experience, horrible view from the window.

Would stay again. Very nice

The customer service agent at front desk wasn’t welcoming. The breakfast was not good.

Our stay was great wish they offered free breakfast though

The hotel was a 100 out of 100. The most impressive customer service I’ve ever had. Best hotel for the price I paid! Will definitely be booking with Hilton for all my travels!

Customer service was great!

Nice

Great staff

Our stay was great but our check in was difficult.

Free breakfast would be nice for the price of the room

They were rude about our service dog. They over charged us and still hasn’t fixed it. Double charge on $3.19 and made up $16.81. My husband has called serval time. They tried to fix. Then man in acccount recharged a third time. They don’t have any manners at all when it comes to service dogs. I would not stay there because the staff is rude Tina is the only nice one there to deal with. But don’t give them money for partial payment in full.

Definitely the nicest Hilton Garden Inn i have ever seen. Felt like an upscale hotel in every way. Definitely worth the price of the room

.

The wedding was at a different hotel which they now own. Slightly inconvenient but still a pain. The staff was good

Excelente

Kind and beautiful staff

I did not like that internet was an added cost

Medicre Breakfast selection. Staff was not too cordial.Breakfast personell

We did not get the rooms we reserved, we reserved 2 rooms , both were to have 2 queen beds . we were told they only have 2 rooms with each having only one king bed

The only issue I had was our bathroom sink and bathtub were very slow to drain water.

Great stay

It’s clean and a good staff as well.

It was everything we wanted and accepted dogs

Very friendly!!

Came to hotel primarily to use the Jacuzzi for back discomfort but the jets were not working. Also, front desk staff was hard to reach when checking out, beds were very uncomfortable and called front desk for extra pillows and I was told that I had to come down myself to get them from front desk. Went down and had to wait until someone came up front. I frequent the Marriott and and occasion have called for pillows and never had to go down to retrieve them myself. Thought I would try Hilton and was disappointed.

I like that they allowed early check in.

A

Very clean and friendly place to stay.

I had a few concerns. When we checked in we should have been told there was no daily room service. This was not an issue but it would have been nice to know. We always make our own bed. What do you do with your trash? We noticed there was a lot of trash by the ice machine as if this was the storage location for trash. The primary issue we had was the bathtub. There were safety bars but there were no anti-slip strips in the tub. Because of that, we held onto the bars while we showered. This was not a comfortable feeling. If those things can be corrected it would be a great location. Let me know if you make these modifications as I will be going back to Bolingbrook nest year.

Great stay

My husband and I stayed the weekend for a wedding in town. The hotel was very clean and the service was great. The service and food at the grill was exceptional. My only disappointment was the water pressure and temperature in the bathroom. Taking a shower felt like a cool sprinkle from a water gun. After a day out in the heat , I would not stay here again

The Hotel was very nice for staying

Room was very clean and well maintained. Staff was very friendly and was there to help with anything. I will stay there again. Other hotels need to learn from them.

I always love staying at this hotel. The staff are friendly, the food is good, and I always get the best sleep!

Clean, Nice, Comfortable.

A little pricey for a basic room and no breakfast included.

Overall pleased with our stay, but guest accommodations need improved. I booked a room with a couch and ended up getting a room with a chair, therefore our 3rd adult with us didn’t have a good place to sleep. When asking the manager at the front desk for extra pillows, we were told there was no pillows. Room is smaller than in picture, but very clean.

Check in was smooth and the staff is very friendly. It’s clean and in a great location.

We requested cleaning twice and they did not do it.

Very nice place to stay.

Very friendly staff. Place was very very clean. A favorite place to stay.

The room was beautiful!!

Easy check in and out. Pleasant staff and good amenities.

The hotel is conveniently located right off of I55. My room was spacious, but i was disappointed to see the carpet had not been vacuumed ( green candy and orange gold fish cracker by the bed) and the toilet did not have the just cleaned signage, instead the seat was up, as if someone had recently used it. Breakfast was good.

convenient and nice

You guys screwed me on a mistaken date: some room, same rate, but you couldn't make the switch even tho you weren't crowded. This of crap is why people get pissed. Don't worry we're don with you

There was an over powering frangrance in the lobby and all hallways that smelled like really strong bathroom spray. This was nauseating and gave me a headache.

The only issue is charging for breakfast. Even that would be fine if I could serve myself. But Hampton inn next store has free breakfast

Hotel was clean

This hotel was very nice and clean. Our room was also very clean and bed was so comfortable. I would recommend staying here. Also so close to Highway

Great servicev

Great stay.

One night stay while traveling with two dogs.

Very nice and clean. Close to the highway.

Very good! The staff is very courteous, room is clean, breakfast is fresh and delicious.

What a nice, warm welcome on our arrival. There was the scent of cookies in the air which made it seem like a great home atmosphere. The breakfast meal was reasonable and delicious...made to order. The front desk helped us with a number of questions and they were always smiling and pleasant.

Excellent stay. Clean comfortable rooms and a nice size room.

The pool and hot tub was filthy ! Plus the night desk , I asked for quarters and he was hesitant about getting that for me. Needed it for the washing machine… the heck! Well at least the lady was nice at front desk in the morning at check out.

Friendly staff and very clean property. Nothing that I didn't like.

Front desk service was great very friendly room was super clean we were happy with our stay

According to Management, this hote was short staffed and House Keeping was not available to clean your rooms. If you required clean towels, you had to go downstairs to the desk to pick them up yourself. You had to pay for breakfast. There was no free coffee ever available and some hotel guest were no happy. The water pressure was extremely low when taking a shower. I rate this hotel a 2 stars

Walls are pretty thin near the entrance of the hotel. Bathroom was slightly dirty, but overall nice.

This is a clean, modern hotel with snacks and toiletries available, as well as a bar/grill with fresh cooked breakfast in the morning and a decent menu in the evening. I'd recommend this hotel to a friend, family member or coworker

At first seemed nice, lobby smelled great and welcome was nice. And it ended there. Room was filthy! Food crumbs on floor, toe nail clippings on floor. Coffee spilled not cleaned up. Hand marks on mirrors and windows. Beard clippings around sink, public hairs by toilet and hair in towels. Used lotion containers. Neighboting room up partying loudly until 430 am. Talked to manager and he said that the stay is non refundable as i used this app (found out this was a lie) if i contacted app right away. He tried to give us a bottle of wine, offered us a free stay or food at the resteraunt. I will not come back to this place again!

The room was OK but we did see a few ants in our room.

Very nice hotel, convenient for where we were going, very comfortable stay.

The facility overall was fine, but the bathroom needed updating. The toilet was leaking. Keurig in room did not work. When checking in we were told the breakfast we paid for in Expedia was not included in our rate. Were told to book through their hotel app to ensure breakfast was included.

Walls are thin. Could hear the person two rooms down talking.

This is a very nice hotel for a reasonable rate. Very clean and wonderful staff.

Will never stsy there again. Twice on first day with do not disturb sign up. A housekeeper bothered us to get personal items out of drawers in our room. A toy car and a cell phone. Front desk kept telling us they would get us an answer but each time nothing.

This hotel is very clean and nice. The staff was very nice also. Would stay her again!

Nice property. Loved the jetted tub in the room

The room was clean and comfortable. The staff was friendly. The restaurant was fairly priced but the bartender was friendly if unskilled.The big problem for me was the lobby had a Febreeze fog machine that the hotel felt was an asset to the air quality. The whole first floor reeked of fake vanilla scent. It was unnecessary and offensive. You could smell it on the glassware at the bar. Bad!