Holiday Inn Express San Francisco Airport South by IHG

Well, we were looking for a place to stay for one night, a quick turn around trip, and although the location was okay, the hotel is VERY dated. The carpet smells and is sticky and I wouldn't let my kids take their socks off while we were there. I do have to say that it was relatively quiet, which was good, and the staff were very friendly, but the hotel itself felt old and used. We didn't see any cockroaches, which was good, but I wouldn't have been surprised if we did.

Perfect location to the airport, nice restaurant close by that offers discounts N/a

Area was great for those needing a place to stay the night and flying out the next day

I have stayed here multiple times in the last year. Each time the quality of the stay gets worse and worse. - Safety is a concern! There was a lot of transient activity in the parking lot. I was concerned about our car. I forgot things in the car and asked my friend to come with me, I did not feel safe going by myself. - The condition of the parking lot and outside areas are worse too. There are potholes so be careful. Piles of trash and wood are disgarded all around the property too. This place is starting to look as bad as the vacant buildings next door. - The quality of the breakfast was borderline uneatable. ! The eggs were rubbery. The sausage patties were too. The hard boiled eggs looked they were old. I understand it is free but if you are going to push this as a selling point, you should probably try a little harder. - The sheets and two towels had hair on them. I hope they were washed! - The final straw and the reason I will not be back is the horrible customer service. When I requested a later check out, as promised through the rewards program, SHE LAUGHED AT ME! The parking ($45) is no longer part of program either. Mind you, it has been every other time. Do not sign up for their rewards program, it is a trap! They do not honor their promises and sell your information. So much spam after signing up. There are so many better options in this area.

Location perfect for work air travel (SFO). I have stayed here previously and the staff always has been professional and accommodating. Breakfast has always been nicely done and enjoyable with spacious seating area. Staff friendly & helpful Not a big fan of daily parking fees. Breakfast Buffett area a bit congested during busier times. Maybe satellite area (like the coffee )for cereal and or juices during full occupancy times.

Location No curtains and rooms were dirty

The staff was kind and answering fast to my emails, the rooms are clean and spacious, the restaurant next door is good and attended also by locals. The open-air swimming pools was fantastic, rally a treat after and before a long flight!! We loved the place and would definitely re use it. Breakfast is a bit basic and it was very busy in tiny spaces.

Easy to find. Staff very friendly and informative. Rooms good size. Clean and comfortable. Breakfast was good. Property is old and shows some wear. Bed a 7 out of 10. Could do without the $30 parking fee.

Horrible! My mother woke up with what appeared to bed bug bites!! Horrible staff, bad location and dirty rooms!!

Compared to other places for a short stay, it was great. Clean, quiet at night, the breakfast was very good. I was surprised to learn that they charge $30 for parking, which is I guess how they keep lower prices overall. There is no alternative parking around.

Very good

Airport shuttle available. Staff very friendly. Free tea and coffee.

Inside renovations very nice; large room Outside looks dated, worn

Inside renovations very nice; large room Outside looks dated, worn

breakfast They haven't paid me the balance of the deposit money back

Exceptional

Not enough vegetarian options

Comfortable room Not enough vegetarian options

Checkin staff and buffet staff Shuttle didn't come on time for nearly 45 minutes, little soundproofing

Shuttle didn't come on time for nearly 45 minutes, little soundproofing

Breakfast is standard HIE complete with warm cinnamon buns!! The pool is cold but a good size so if you can cope with the refreshing temperature you can get some decent exercise! The location is on the bay shore but the area seems quite run down. However you can still have a fairly pleasant walk.

The free morning breakfast was very useful.

None

Pleasant

Very good

This is a very adequate and nicely maintained property. Not overly luxurious or fancy but clean with nice rooms and decent beds and pillows. I thought the price was horrendous but I guess that’s the market in San Francisco. Breakfast was a nine on a scale of 10.

Very good

Manager who checked us in was very friendly and helpful.

They weren't clear when booking that it's $30 for parking. The hotel in a lot worse condition than in the photos.

Breakfast was lovely, including the pancake machine. That was really cool actually. The coffee was good and plentiful. The staff were helpful and the property is clean in general. The hallways and rooms are looking dated and tired, definitely time for an aesthetic facelift. The room refrigerator ran consistently all night and loudly at that. We couldn’t find a way to unplug the refrigerator. Be very aware that their open-air parking adjacent to the hotel property cost $30, regardless of how you book your room. This is completely ridiculous, a factor I will not dismiss again.

Breakfast wasn’t great and had no flavor in anything. Can hear pretty much every single sound when you’re in the room that happens in the hallway and on the other floors

I have to say that the staff were very good and apologized, and for my next night, a different room was available. The issue I have is being told that nothing could be done at 430am and I was supposed to just be in a soaking wet room with a leak. And even though the staff apologized, there wasn't anything offered for the issue or inconvenience.

It’s 2026 and they don’t have usb chargers in the room. I had to go buy a charging block so I can shared my phone.

Good service

The hotel is in a very good location to the airport. The hotel is old and the rooms smell of mold and are very musty. The breakfast is very good. I would not stay here again.

Great location, nice rooms, breakfast was great.

Loved breakfast

There's the bay at the back which was beautiful..breakfast was excellent. Rooms clean and comfortable. Hallways bit dated but I was ok with this considering all the other pluses!

Yes

Stay was what I needed, but overall the property could benefit from a slight renovation. Staff was very nice and helpful.

Right on the water which gives a good view, breakfast was great and the bathrooms were clean.

Room was clean and quiet, bed was stiff but clean and good pillows. One complaint is that the A/C didn’t seem to work great but other then slept well.

Room was clean but could use updating…. They recently got automatic coffee machines in lobby which is nice. But they got rid of the half and half and they only have flavored quart bottles that are very high in sugar. I asked if they have half-and-half and was told for breakfast they put out milk and half-and-half and I was there for an entire week and there was only ever milk out never half-and-half. They need to bring back the half-and-half for travelers that only use that.

Breakfast was fantastic! Great fresh brewed coffee 24/7 in lobby and hot cookies in the evening. Room was extremely comfortable. They have home style HVAC not those annoying wall units. Definitely on the return list. No car this time but airport shuttle was very convenient.

The refrigerator was also not working, and it appeared it wasn’t plugged in, with no convenient way to connect it without unplugging other devices. Overall, this hotel is suitable for a short stay, such as before a flight, but may not be ideal for a longer vacation.

It is affordable. Very good breakfast, there is grab and go option for breakfast.

Staff was amazing and very helpful!! The room was clean, breakfast was great, and the staff was very friendly.

Nice large room. Airport shuttle was helpful--about 10 minutes to airport.

good

room was clean

The front desk staff is super nice, but the rooms are a bit dated. Other than that, nothing bad to say

This was a great location, the room was clean, the staff were exceptionally nice to us. We stayed 3 days and had breakfast all 3 days. You could make pancakes or have cinnamon buns every day and hot food was on a rotation, bacon one day, sausages the other. Delicious veggie omelets and your basics like cereals and yogurt. There is a swimming pool but we didnt take advantage of it as it was pretty cold out and its fully outdoors. With a free shuttle to and from the airport this is a great place to stay!

The rooms was very clean and staff were very friendly. Lots of nice touches such as apples, coffee and cookies.

The employee at the front desk who checked me in was very unprofessional and unhelpful.

It was good!

Clean room, friendly stuff, and good breakfast plus complimentary apples and cookies during time day!

Stay was wonderful and staff was very friendly!

Breakfast was fresh.

Everything

Great receptionist, awesome and quiet room. The only downside was having to pay $30 to park in their huge and empty parking lot which was not mentioned prior to arrival. Rare in a motel type setting.

Staff dint respond properly ..

Very clean and the staff was exceptional

Great Staff

Excellent customer service, nice room and wonderful breakfast.

Nothing really stands out except for the woman working the breakfast setup. She went out of her way to help, smile and make everyone feel welcome. Everything else was pretty easily forgotten. I probably won't stay there again.

Clean room, didn't have time to eat breakfast

The parking should be free since it is SELF parking. I went back to the property information on Hotels.com and no where was it stated that there was a fee. It just said "self parking available." I feel that is very misleading information.

awesome stay as usual

Everything was fantastic. The staff were awesome and the room was as expected. I love the holiday inn and cores has the same look and feel everywhere and the consistency in service and quality as well.

Room was ok. Could use a refresh. Not as good as a typical HIE

Rooms were clean and staff was pleasant. Amenities was lacking. They should provide more bottled water which can simply be Costco water which cost pennies but yield tremendous goodwill from the guests. I particularly like the ample seating space on the second floor which made it possible for me to conduct business. Price was reasonable. This will be my goto hotel for future visits to the Bay.

Comfortable and clean

Great room and excellent staff. View of the bay. Beautiful!

Great service

I left before breakfast

Enough of the right things

Girl at front desk was awesome on Sunday Oct 19!

We stayed one night and had a really great experience. The view from the main area and the room was beautiful! And bedding comfortable and bathroom very clean. Breakfast was better than most “breakfast included” places we’ve stayed. Would recommend!

Lack of hot water for half of our stay was a significant inconvenience that affected the quality of our experience.

It was handy to the airport. It was rather busy when we checked in. The girl that dealt with us was good.

There was a very loud noise outside our room but in the building that went off and on throughout the night. Sounded like a pump.

Room floor was sticky and very dirty,bugs in the bathroom

Front desk staff was very nice and accommodating

View was awesome, clean rooms, quiet and close to airport.

Well appointed and clean

The breakfast was surprisingly good. I was not expecting hot food. Sausage, eggs, mini omelets, but the biscuits were outstanding! That was a treat. The staff was pleasant and the room was clean especially the bathroom.

Clean hotel, good staff and service.

I chose this place due to their good breakfast. I enjoyed using their gym and Staff are friendly.

Love to watch the planes land

Property was great! I would definitely stay again.

Staff were very friendly. Breakfast was good selection.

They had a spoiled milk at bfst.

The bed was comfortable. Room curtains had stain and walls had knicks and looked like in need of a minor repairs. Park was $25 a night with signs on property that they are not responsible if your car gets broken into. I had a bay view which was ver nice. Parking lot in need of replacing. The breakfast was very good! Best I’ve had at any hotel.

The thing that sold me during my stay was the customer service. It was the best I’ve ever received. The owner/manager was not at all help full at all, he made the experience at first horrible by canceling my family reservation and then making them wait to put him in a room till 2am. That was unacceptable, but his front desk staff, maintenance and other staff members made up for it 100%.

Easy access to the city

Good location right off freeway, make sure you eat breakfast early gets busy if you go a little late. The parking is a little expensive $25 dollars only reason I would give 4 out of 5 stars maybe next time stay in the other Holiday Inn a few miles away.

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Always a great stay

Big selection of breakfast menu, fresh brewed coffee all the time, snack bar near front desk also nice staff and service. Paid parking is a surprise but it wasn’t that expensive. WiFi worked well but had a lack of coverage at some point. Would like to use a pool but temperatures were too low for that. Overall will recommend this location.

Very good

They let us check in early and that saved us! We landed at 5:30am and needed a place to crash. They were so nice to us and let us come in early. So great!!

Breakfast was good, area around is not great for walking but it was fine

Ocean and airport view

Great location!

Foot steps from the Ocean. Front dezk staff hospitable beyond measure.

Comfortable

We liked the rooms, spacious for the price. We however didn’t like hearing the housekeepers laughing and talking loud in the morning, woke us up. Other than that everything was good.

Nicely located right next to the bay

Had a death in my family and was unable to cancel trip or request a refund

Parking is $25 a night, location is good. Breakfast was good here. Rooms nice and clean. Downsides- you can clearly hear the hallway from inside the room and the tv audio would get out of sync frequently.

Close to the airport, good breakfast. drinking water, tea/coffee & apples are always available. Noisy in the mornings. Good for the price

Staff was very pleasant and accommodating. The breakfast was outstanding!! Although the hotel needs some work on the outside the inside was very clean. The room was clean and the beds comfortable.

Staff were very courteous and friendly. Room was clean and the bed was so comfortable.

Last minute deal so that was good and it was more affordable than other area hotels. Room was clean but hallways only average. Apparent water leak in the hall so blower and towels in the area.

Friendly staff, nice breakfast, free shuttle bus .

The room was nice. had a good size stain on the carpet and the hotel rooms could be updated a little better along with the outside. It kind of looked a little run down.

Outdated but staff was good

Property is located near SFO airport,simple design hotel,clean,professional staff,generally quiet…reasonable prices frequently stay when visiting family in ca..(used to live in ca …

It seemed a little run down. Not bad though

Convenient to the airport. Slightly updated old motel feel.

Property was dirty. When they say bay view they put you on first floor and you see cars and not the planes. Multiple charges on my card which no one could explain until the GM did. Breakfast was good. You do need to pay for parking also.

Very noisy and dated. Did not smell very clean.

Shower faucet out of style, Let user does’t known how to use. and parking charged $25.too expensive. Hampton in charged $10 only.

just fine for a night before a flight. Transportation to the airport was great.

Very unclean bug I n my room - neighbirhood run down

Overall it is a good hotel around the airport area. The breakfast is great, and all-day hot water is definitely special to have. Except the renovation is a bit old and room is a bit small, we are satisfied with all rest.

Front desk and employee are nice, very welcoming.

Ok

Nice view in the back of the hotel.

Tonight I have my worst experience checking into your hotels. I stay in your hotels in all countries and I stay in your hotels more than 10 times a month.

Well maintained- good to facility and convenient

Great place. Breakfast was great.

The property parking lot exterior needs to be updated. Looks run down. Also, I don't understand paying for parking $25 per night.

shuttle bus good ,various breakfast

Clean, spacious room with large beds

This hotel looks somewhat shabby from the outside. Upon arrival I was a bit disappointed. But the inside is very nice and the two story lobby is stunning. Staff were very nice, especially Philly. Great view of the bay from the window.

Great breakfast included. Staff is friendly and despite having a large family with in-laws and several kids, even the kids had a blast at the location. Nice view of the bay as well!

Safe area

Hotel was average but good for the price- so the value was there. Overall clean but there was some opportunities. Breakfast was poor.

Weird location. Not updated at all. Old rundown facility. Needs update badly. Area sucked

Clean facility with a welcoming staff.

Nasty hotel I saw cockroachs

We arrived after midnight- quick check in and great bed.

Amazing stay

The hotel itself was very nice and Modern. However, we did not feel the area around was safe due to two businesses next door were completely abandoned and looked as if there were homeless living there.

Small restaurant

Helpful & welcoming staff. Breakfast was pretty good! Rooms were organized & cozy! Would definitely book again!

The first night was fine. The next day I requested my room to be cleaned and it was noted but it did not happen. It did not happen the next day either. The last day we saw roaches. Disgusting. I had to empty my own trash and get a trash bag.

The staff was also friendly. We received an upgrade die to the rooms bathroom sink being clogged and looking like housekeeping was in the middle of cleaning. With a dirty rag on the counter. Nic view of the bay from the room. The tide was very very low seeing what world normally be water seeing just dust. The next morning the tide was back to normal.

I booked a room that was not what I wanted. The room I originally wanted was extended by the people! I already paid for that room but gave it away! Poor service the manger was rude! I would never go back again! I was not happy with my stay at all!!

Great good

Great area with view of the bay.

Very clean hotel, nice rooms and shower, good parking lot, and excellent breakfast

I’ve had a fantastic stay when I arrived on the 4th and on my departure on the 23rd of February of this year! Moustafa, the GM and the hotel staff were all kind and incredibly friendly. Both rooms that I stayed at were clean and spacious. There’s a restaurant called Max Restaurant, which is literally a walking distance away. I recommend trying their Jambalaya fettuccine and cheese cake (it was devine). I would consider the hotel safe and would recommend it. Their continental breakfast is good. The black shuttle bus is big and it took only 5 minutes drive away to the international terminal from the hotel. Would stay here again. Thanks again Moustafa.

Close to restaurant and airport.

Kathy at the front desk was especially helpful! Clean hotel with easy access to the airport. The breakfast was also great!

The cityscape of San Francisco is in the distant view. The front lobby is spacious with the 2 story ceiling . However , the room need some upgrades

The hotel was not as advertised, upon check in we were told there are no King ADA suite as requested on the Hotels.com website. Sleeping in the Queen was uncomfortable.

Good

Close to the airport

Hotel was updated at some point. Rooms and common spaces look inviting and modern. Unfortunately, our room was not serviced once during our 3-night stay. When I called the front desk Friday afternoon to ask that they send someone to clean, I was told no.

unacceptable

Great place to stay. Clean and comfortable. Nice area!

Very helpful and friendly staff

The location is convenient because it’s right by the freeway and a restaurant. There is an obvious outstanding smell within the bottom floor hallways, mattresses stained everywhere, and I’m not trying to nitpick but the room phones are old and dirty. No bed bugs though which is my main concern so I respect them for that. Overall this property is average

Great, quiet place to stay away from everything for airport travel. And had easy walk to restaurant in front of property that was delish and good drinks.

Efficient clean economical

Not too far, we love the breakfast and the hotel is very clean

Great view, pretty mediocre accommodations, but not life threatening.

I was doing a park and fly type stay over and everything went as planned except on the way back from airport to hotel to get my truck. The shuttle driver didn’t know the name of the hotel only the address because there are apparently two holiday hotels close by. So I had to get off and did through my phone and verify the address which took awhile and caused me to wait until the next shuttle. Otherwise it was just fine

Great customer service

Great

Kathy, who helped me check in, she was very helpful and kind lady. Absolutely recommend this hotel. Close to the airport, they provide airport shuttle services and other nearby eats. Amazing staffs, great hot breakfast! Room is clean too.

I have a problem because when I did my check in just 20 before staff told me that I did have to pay extra, and days after I have $50 US discont in my bank account for check in when they said to me that I do not have to pay anything extra

Breakfast is great. The view from the dining was excellent.

Easy and fast check in!

Had to pay for parking and received a handicap room

Had to remind them we had 2 rooms but the staff was very friendly.

Been in near the water always is good